Walker's Warehouse

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Walker's Warehouse horrible service
Posted by Consumer mom on 07/31/2010
WEST PALM BEACH, FLORIDA -- I purchased a pair of Reebok Easy Tone shoes from Walker's Warehouse. For a number of reasons (not related to the shoe) I returned them. I tried for 7 months to get a refund from them and was treated very poorly by the customer service department. I dealt with front line staff as well as someone that called herself the manager. This month, July 2010 I finally received a check from them. However, the check bounced and I have received no satisfaction from customer service. I will be pursuing this matter through legal avenues to receive my refund. I will never purchase from Walkers Warehouse and will never recommend this company.

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Posted by Skye on 2010-07-31:
They took the shoes from you, without issuing you the refund, right on the spot? That sounds really shady. At this point, you may have to take them to small claims court for the refund, as well as the fee's for the bounced check.

Good luck.
Posted by Helpful on 2010-08-01:
It sounds like you were lucky they were even willing to take them back. The way your story reads, they could have denied the return.

Regardless of what a judge states, if their check bounced, I don't think you're going to find they have any funds.

Good luck on this one.
Posted by Venice09 on 2010-08-01:
I don't see why the OP was lucky to be allowed to return the shoes. I don't see anything in the review to indicate that she couldn't return them. It appears that Walker's Warehouse is a mail order catalog. I think the shoes were bought online, which would explain the wait for a refund. I'm not sure why the OP posted a location. The phone number is for the internet store.
Posted by Helpful on 2010-08-01:
That's the very point. Legally, from what I understand in all states, as well as internet commerce, a merchant is NOT required to state "she couldn't return them". The assumption with any transaction should be that all sales are final unless otherwise stated, making the return a condition of the sale.

You know, the OP should be complimenting the merchant just to get other people to purchase from them. That may be the only way funds appear in their account to allow the refund check to be cashed. LOL.
Posted by Venice09 on 2010-08-01:
"The assumption with any transaction should be that all sales are final unless otherwise stated, making the return a condition of the sale."

What are you talking about? There should be no assumptions. That's what return policies are for. Here's Walker's policy:

Our Guarantee - We want you to be happy and 100% satisfied. All of our fitness and walking products can be returned or exchanged within 45-days of receipt for a full refund (less shipping charges). All items returned must be sent back in their original packaging in "brand new" condition. Purchases returned in damaged packaging will not be accepted.

Items listed as "All Sales Final" cannot be returned or exchanged for any reason.

The OP obviously complied with the terms of the policy because the company sent her a refund. It's not her fault the check bounced after trying to get the refund and being treated poorly for seven months.

It's not everyone's style to use reverse psychology or to think it's a laughing matter when they've waited seven months for a check that bounces. So I'm not sure what you're laughing at.
Posted by raven2010 on 2010-08-01:
Why did the check bounce? insufficient funds or a stop payment? That makes a difference, in my mind.
Posted by Venice09 on 2010-08-01:
If I had to guess, I would say insufficient funds. I don't know why a company would send a refund check after seven months and then decide to stop payment. They certainly had enough time to determine whether or not the customer was entitled to a refund. Since they did finally issue a check, I think it's safe to assume that the return was approved.
Posted by raven2010 on 2010-08-01:
Some checks are stamped right on the front 'valid only for *** days'.

Maybe the OP attempted to cash the check past that date??

Posted by Venice09 on 2010-08-01:
She just received the check in July. I guess it could have been issued a long time ago but never mailed out. But that wouldn't be the OP's fault.
Posted by raven2010 on 2010-08-01:
Naw, i don't see where the OP did anything wrong, based on the fact presented.

I am just rather puzzled, as the company's actions, based on the fact presented, really dont make any sense.
Posted by Venice09 on 2010-08-01:
I honestly think it's becoming harder and harder for businesses to part with any money, which is causing them to either stall or simply refuse to give customers what deserve. The economy is causing consumers to want more from companies but it's also causing companies to be reluctant to give back. People think the economy only affects them, but businesses are feeling the crunch just as much. That's why I don't think this is a good time to expect companies to go above and beyond. I'm willing to expect a little less if that's what it takes for a business not to close its doors. Every time a company goes under, that means less options for the consumer.
Posted by Helpful on 2010-08-01:
You are right, there should be no assumptions. Retuning a product ASSUMES one can and, as I've stated, "all sales are final unless otherwise stated".
Posted by Venice09 on 2010-08-01:
I still don't know what you're talking about. If someone is in compliance with the terms of a return policy then they are not assuming they can return the merchandise. This obviously was not a final sale or the OP would not have received a check.
Posted by raven2010 on 2010-08-01:
Thanx Mrs V--it was intense as hell at the time---
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Do Not Buy Shoes From This Company!!!!
Posted by Rain70 on 11/16/2009
I recently purchased a pair of "FitFlop" shoes from The Walker's Warehouse. When they arrived, I tried them on and walked up and down my hallway about 3 times. Unfortunately they did not fit well so I immediately put them back in the envelope, with all the tags still attached and returned them. Today I received a package from Walker's Warehouse with the shoes inside and a letter stating they would not accept my return due to the fact that "shoes must be in new and resalable condition". They stated that the shoes I returned are "not in new condition". ARE YOU KIDDING ME?! I literally wore them for less than a minute. There was dust on the soles. All the stickers and tags were in place. What a scam!!
Then they have the audacity to say "we hope you will continue to purchase your MBT's from Walker's warehouse." LMAO!!! I am writing a letter to the Better Business Bureau, these people are CROOKS. I am an honest person, I would not expect them to take back shoes that were in any condition less than new. I am stunned and angry. Do not buy from this company!! Instead, try Zappos.com, not only can you return the shoes you don't want, they even pay for it...something else Walker's Warehouse does not do.
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Posted by Anonymous on 2009-11-17:
I ask you this: Would YOU buy a pair of shoes that had been on someone else's feet? Have you ever heard of athletes foot? Trying them on in a store with socks is a lot different than having them in your house. No one knows whether you wore socks when you put them on. Some things just should not be returned.
Posted by PepperElf on 2009-11-17:
or go with zappos.
i've heard they'll take return shipments in case they don't fit
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Don't Buy From Them
Posted by Indala on 03/13/2009
I bought a pair of MBT walking shoes, ordered the correct size, they advised going 1/2 size bigger and I did. They didn't fit, I wore in the house for few hours just to try to make it work...I really wanted these shoes. After a few hours, I decided to send them back and order another pair, larger. Got 2 versions, they have the bigger size and they don't have the bigger size. I pack up and mail the shoes after I check to make sure they are not damaged and are clean. In about a week, I get an email saying they do not have those but offer a discount to buy others for my trouble..ok I like that...I order a more expensive shoe. I am getting excited now...shoes will be on the way soon ...POP... I get an email from them with pictures telling me the shoes are not sellable..too dirty so they are not refunding me my money. I call to see if they will do the right thing, as I do not live in a cow pasture and the shoes did not look like that when I sent them in. After talking to the customer service person, Katie, and she can't do anything I talk to a 2nd chick..supposedly a manager.. and she says nothing she can do ..too bad...your shoe were damages and in fact looked worn...ARE YOU KIDDING ME ...amazing..next time I will take pictures. For all I know they dirtied them up and wore them to avoid a refund. I say that to her and she says we give refunds all the time... sure your do... NOT...

I guess she has not heard that saying "do not cut off your nose to spite your face"...I told her as a consumer I let people know the great stores as well as the bad ... so anyway ... anyone want to buy some damaged MBT's size 9 womens? DO NOT BUY FROM WALKER'S WAREHOUSE!!!!
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Posted by Rain70 on 2009-11-16:
Same thing just happened to me! I ordered FitFlops, walked up and down my hallway a few times, they didn't fit right, put them right back in the envelope with all the tags and stickers still attached and sent them back. Today I got them back with a letter saying they would not accept my return b/c the shoes were not in "brand new" condition. WTF. I literally had them on for less than a minute. In my house, not a mud pit. Stay away from this company!!!
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