WEST JEFFERSON, NORTH CAROLINA -- So yeah I got some tires at Walmart. Thought I'd get an oil change due to convenience. Mistake. They stripped my oil plug. Looks like they hit it with an air gun going the wrong way. I have always changed my oil by hand myself and never had a problem. They need to just offer tire only if they can't even put an oil plug in right. Stay away from Wal-Mart Auto unless you buying cheap tires.
ADRIAN, MICHIGAN -- Bought 4 tires and with only 5,000 miles on them was told they could not rotate them. Was told by service that car was out of alignment. That is why tire was bad but other front tire is fine. Took my car back after getting a mechanic's view-point on the tire which he said the tire looked defective. Employee of Wal-Mart said upper management said there is nothing they could do. No replacement, no discount to purchase another tire, nothing.
OAKLAND, TENNESSEE -- Called at 2pm and asked how long to mount and balance 4 new tires. Told, "1 hour." Arrived at 2:30pm. It is now 5pm and my truck remains hostage for more than one hour in the maintenance bay on the rack. Unbelievable. I will never do this again with Walmart and I will actively advocate to avoid this Walmart in the future.
WILES BARRE, PENNSYLVANIA -- I have been a good customer of Walmart, since I moved into the Wilkes Barre area. April 13th, 201: I bought new tires and had them installed on my 1998 Volvo at the Walmart Wilkes Barre Supercenter. There were no other cars being serviced at the time. I left my car in front of the service bay and handed the key to the serviceman at the counter. When I returned to pick up my car, I was told the key was stuck in the ignition lock and couldn't be removed. I tried everything I could think of to get the key out but it was absolutely stuck. The servicemen (2) trying to figure out what they'd done and to get the key out said "this is beyond their skill level and training." I was told to get a written estimate from a Volvo dealer for the repairs. The problem for me was not only having my key stuck in the ignition; that in turn caused the car security to disable the locking system, because the key was still in the car. I had a car that couldn't be locked with the key in the ignition. It was an invitation to being stolen by anyone. I couldn't use the car unless I was prepared to leave it completely unprotected and ready to drive.
When I tried to reach any of the managers I was told I should contact two days later, no one would speak to me (telephoned all day and was left on hold). When I finally got to speak to someone, the final word was the Assistant Manager would telephone me. I never received a call from that manager. I went online and wrote an email to Walmart, which I believe was sent to the Wilkes Barre store customer service department. I got a telephone call that day from "Frank" who listened to the story and said he would file a claim for me. I was contacted by Claims Management (CMI, a wholly owned company of Walmart to handle claims) representative who asked many questions and said he would get back to me.
When CMI finally called me back a week later, "Joe" denied responsibility and required that I get the Volvo dealer to write a finding that Walmart had been negligent and caused the damage to the ignition cylinder where the key was stuck and not just ordinary wear and age. I asked if Joe had taken his car in for service and was returned a car that was disabled and unable for use that he would think it was the car's fault for being worn and old? He denied the claim.
I think Walmart refused to be accountable for the acts of its employees. There is no other conclusion to the facts, unless you believe it was the car's fault.
Thank you for all the people putting their complaints on here, it reminds me why I think people are so stupid. First of all have common sense. It is common knowledge that the technicians that perform service are NOT certified. As is the case in 90% of of quick lube/oil change locations. They are not allowed to check brake fluid, or coolant as you have to be state certified to do so.
Amazingly it is helpful if you know what the hell you are driving. "Uh, it's the purple car out there." OK, so I can write it up as a purple 2003 Cavalier when actually it is a purple 98 Caravan. Don't be dumb. Yes I can change that later via VIN scan. BUT it doesn't help when we try to help you with tires, oil weight, etc.
Some people drive ghetto pieces of junk. If you have a gas leak NO THEY AREN'T GOING TO WORK ON IT! Moron. Your tie rod is duct-taped on. Yeah that's safe. You have no lift points left due to rust. So therefore they would crush through your floorboard, crush line etc. If you drive the car, at all... You need to know what it is. Do you know how to drive it? It is a machine that needs to be taken care of. Just an oil change every 4,000 miles ain't going to cut it.
Sometimes when you bring your car in, there is a wait. No duh. Now you need to keep in mind, that maybe your car is fine, but there could be an 88 Civic in front of you whose hood won't open. Well, they have to page them back (if the customer even hears it) and wait for them to return. Meanwhile this extends your wait. It happens! A lot of times there may only be one person even available to work on your car. IT IS NOT THE ASSOCIATE'S FAULT. Yelling at them about the wait is not going to make it go faster. Let me come to your job everyday and scream and yell at you and call you incompetent. Would you like that? Neither do they.
There are always unforeseen situations. And yes there are always policy changes, which is beyond their control. GET OVER YOURSELF! If you want your ghetto rigged car serviced take it to a private ghetto-ran shop. They have liabilities! ** happens everyday. So get over yourselves and get on with your life.
WAUSEON, OHIO -- Deliberately bad service at the Auto Center in Wauseon, Ohio. Totally unprofessional and backwards country bumpkin service! I have always been a good customer to Walmart before yesterday when I came to Walmart to get a new tire on my truck. The tire that I had on was a spare that was in bad shape and I needed a new one put onto my main rim. The spare was going flat but he didn't care. He just told his service tech to throw some air into it, so he did.
The man went to look at my truck and he asked me why it was leaning a little. I told him its nothing to worry about, please just mount and put on my new tire onto my main rim that I had in my truck bed because this spare is dangerous to drive on and I have my kids in the car with me. I was planning to have the lean repaired, but he refused to jack it up and only mounted my tire. He said this is a liability for us very nervously. I said to him, "What is the matter with you people!? This is a liability to me." I told him that I am just asking you to put it on because I only have a scissor jack and it will be tough to get off and the spare is bad, but he kept insisting it was a liability to them.
Even the manager came in and weirdly stared me down for about 5 minutes not saying anything. So I left without saying thanks and I was really upset. I only drove about 2 miles and my spare blew out on a busy road so I had to call my friend. He came out and helped with change it laying halfway in the roadway because we couldn't jack it up in the grass. I had to direct traffic around him due to where we were. I nor none of my friends or family will ever go back there again!!
BROOKLYN, OHIO -- The staff at the Tire & Lube Express at the Wal-Mart lost my key bunch, did not let me know about it for a long time, made me wait for more than 3 hours and 15 minutes at the store as opposed to the promised 90 minutes wait, and then offered me a 'solution' that I should go home and forget about the bunch!
I entered the store at 9:35 am. After a short wait, my problem was registered and my key bunch was taken from me. I was told that my car would be ready in about 90 minutes. When 90 minutes passed and I did not hear from them, I went to the reception to inquire about it. I heard them talking among themselves about some car's keys being lost. When I talked to them, they told me that they were unable to locate my car keys.
I experienced the worst kind of customer service in the following 90 minutes. I was kept in the dark about whether the keys have been found or not, or how long I might have to wait. I was not offered any word of apology. I was getting a severe headache from the mental stress and for having an empty stomach for a long time. My knees were hurting because I had to stand there most of the time since not adequate seating has been provided in that area.
I was feeling dizzy from not having any food for a long time. So I asked them to give me a 'pager' so that I can go inside the store and have some food. Within one minute of my leaving the reception area, they paged me back to offer a ridiculous solution. They told me that I should go back home, bring the spare key, get the service done, and just go back. At most they would make a duplicate key for me for the car. They did not offer me any ride home. They would not make duplicates of the other four keys in the bunch. And they offered NOTHING more than that, NOT EVEN A WORD OF APOLOGY!
When they finally found the keys and got the service done, they offered me $10 in compensation!! My ordeal finally ended at 12:52. I had to wait 3 hours and 15 minutes as opposed to the 90 minutes originally promised, got home with a severe headache, and had to either reschedule or cancel my activities for the day. I have never before experienced such cheap and unprofessional customer service.
I went to the tire center at Wal-Mart store # 1006 for a standard oil change. When I walked to the counter the clerk was very busy with a conversation she was in with two coworkers and refused to acknowledge me until she finished. Then, as she was getting my info, she kept interrupting me to speak with them. Finally I handed over my keys and watched to see them pull my car up. After that, I walked around for about 15 minutes when I heard my name over the intercom. I thought, that was fast! No such luck.
The rude cashier proceeded to tell me that my oil couldn't be changed because a light was on or something. She actually said "or something" and attempted to give me back my keys. I told her that statement didn't make sense so she went and got the mechanic. He explained that there was a light on in my car saying "check engine oil." I told him yes there was, that's why I brought it in. He said the light indicated that I didn't have any oil in my car. He said the oil was so low there was none on the dipstick and that I probably had an oil leak. I told him that was very odd since I'd seen no e oden e of an oil leak and asked him why couldn't he help me.
According to mr mechanic there is some sort of liability issue since my car was in such a bad state. A nearby customer suggested the mechanic at least put some oil in for me so I could get to another garage. The mechanic ignored the customer and said I needed to take my vehicle elsewhere. The mechanic suggested a local oil change place so off I went.
Upon arriving at the new place I told the staff what Wal-Mart did and how they said my car was oil bankrupt. The owner didn't think much of this and said all I would've had to do was sign a release for them. Anyway a few minutes later the mechanic at the new place came in and said he just wanted to let me know that my car was full of oil - it just needed to be changed. No one there could figure out why the genius at Wal-Mart decided it was too empty to work on.
I can only suppose that the very terrifying little light in my car caused so much anxiety for the WM mechanic that he freaked out and lost all of his sensibilities. I guess he lied about checking the oil so he wouldn't look so lame - I'm not sure. Moral of the story, there are competent workers at Wal-Mart, but you have to look high and low to find them. The rude one and the liar have sealed the deal for me. No more mechanic work from Wal-Mart!!
DUNNELLON, FLORIDA -- Just had an extremely bad experience at an untimely time. Ordered 2 tires for vehicle as needed to make long road trip. Often, WMT does not carry sufficient stock for my tire size so I felt it would guarantee the tires would be there when promised. I printed out the pickup notice when tires were in. The first two times the tire dept. said they were 'too busy' for the install... come back. The third time I came was on a Sunday A.M. Easter, to be precise at 7:00(dept. opening).
The Minute I handed the printout to the associate, the dept. manager curtly states "YOU HAVE TO GO TO SITE-2-STORE." Instruction no. 2 on The pickup printout, however clearly states "Take this printout along with a photo ID to express lube and tire and we will take of your order"... WRONG says the dept manager. "We don't do it that way. You MUST take this to site to store." Where are the tires I ask? "OH, WE have them back here, but you MUST go there first."
I reluctantly go to site to store where there IS NO ONE THERE. I press buttons on the console to summons an associate... NO one comes. I stop several associates on their way in to work heading towards the stockroom. NO one is interested in accommodating me, but one finally gets on the horn and 10 to 15 min. later a lady from the 'front' shows up... and says "Its going to be a few minutes." Sorry folks, that was the last straw because NOW my status from being delayed, puts me at the back of the line in the tire dept.
Meanwhile, I've attempted to cancel the order and have entered a formal dispute for the charge on the Walmart Discover Card. Yep, they had already charged my account $182 for something I didn't have. Although I formerly have been a long time WMT customer, this experience has caused me to abandon shopping there altogether, and if they don't affect my credit charge with a reversal, the card is gone too. CAVEAT EMPTOR> Don't USE this method of ordering, unless you want problems. It will bring you nothing but grief.
WILKES-BARRE TOWNSHIP, PENNSYLVANIA -- After having our oil changed in the tire and lube department in Wilkes-Barre Twp. Penna. Wal-Mart I discovered one of the so called technicians had placed the oil fill cap on the motor in a way that I would ruin it when I took it off. The cap was literally forced on to the point it was ruined.
I showed one of the chucklehead Managers the situation a few days later. He stated "How you know it was this place." Hmmm. It must have been that ring of national oil cap people, wait! Maybe it was someone from the Ford Motor Co. trying to make us buy a Ford product... Anyway! They never made good on the complaint. I could see this getting tossed into the "Heck if were gonna do anything pile".
The person tending the counter had no knowledge of car care; I wonder if she took the bus to work - she didn't look like someone that would operate a motor vehicle, at least I hope she don't. After complaining about the counter person, we see her quite frequently. Does the tale prove itself? Those whom do less and screw up get ahead in life much more? I have seen many employees placed in situations such as this due to the insecurity of the bone head manager. Yes, that's right; hire an idiot to make yourself look so fine!
I am not even going to get into the rest of the stores staffing. You just have to see this one for yourself. Sure they smile, they stop when you question them about something... but try and get a solid answer from them. It's like dealing with a bunch of tools! Yes tools! Where do they get some of these people?
If you would like to see something interesting check out the 35 year old, Mr. G. Q. in electronics. This clown is too much! We were in this department seeking a camera and the idiot was like a dog on heat! Every young girl that come near the counter he would drop what he's doing and put on this act that would turn your stomach! I seen this act. We were there in this department for a half hour while the wife gone through every stupid music CD. I am assuming his act starts at 2-3 P.M. till 10-11 P.M. Better be hot or I could only hope you get service if there is another associate in the area.