ORLANDO, FLORIDA -- At the risk of being ridiculed. On November 7, 2013 I walked into Walmart and saw a bike that I liked (Schwinn Varsity 1300). I bought the bike and took it home. When I got home I showed the bike to my daughter. My daughter kiddingly asked me if I had purchased the bike for her. I asked her, "Why?" She said that this was a lady's bike. I wasted no time and I took the bike back to Walmart in the same condition as when they had it, all stickers, price tag, everything attached. I explained to several people what had happened. They asked me for my receipt. I looked for it all over the place, but was not able to find it.
They looked at their computer, but according to them the bike wasn't coming up. They would not take the bike back nor give me credit for it. I asked to speak to management but they would not budge. Today my bike sits in my garage in the same condition as when I first bought it; stickers and all. I may have to sell this bike at a loss just because management was not willing to give me a break.
PASADENA, TEXAS -- I purchase groceries and other items from Walmart EVERY week and spend at least $200 a week there. I only use the price match for one item - grapes. Last week I took my grapes to the check-out with other items and was told "we no longer price matches from 'these' local stores" and the cashier had a list of them taped to the back of her badge. I asked the supervisor on duty if the store had notified customers with a sign or some type of notice and she did not have an answer.
They will not miss my money but they should not have denied me a $4 break on grapes when I routinely purchase groceries and other items from their store. If a particular stores determines to CHANGE the Walmart corporate policies, they should at least have to notify customers with some type of grace period or posting in the store. Instead, they SURPRISE you at the checkout counter and then, feel good at it, I guess. I believe that is an awful way to treat loyal customers. I am re-thinking my loyalty to Walmart because of the actions of this local store.
LAKEWOOD, COLORADO -- I had to get oil for my truck so I went to CarQuest. They had a good deal going on and of course they were sold out. Figured I would go to Walmart and have them price match it because their commercial said they price match, they price match anything under 10$ and you don't need an ad. Anyway went to Walmart the Cashier was so rude and did not want to price match a $7 difference and then she accused me of making up the price!!! I was so upset told her to call CarQuest if she didn't believe me, she didn't do it and denied my price match, I ask for a manager so this guy ** was his name he was just as rude, so I went home upset.
Called Walmart to talk to another manager his name was ** he was rude and said they didn't have to price match for us if they didn't want to if the cashier thought the price match "smelled" funny they had a right to refuse, and he would not price match without the ad... What a waste of time for me... Anyway don't believe their commercials when they say you don't need the ad or else be expected to be called a liar.
SPARTA, TENNESSEE -- I went to the Wal-Mart in Sparta, TN to do some grocery shopping. I also was going to use their ad guarantee for one of the items. When I was finished shopping and checking out I mentioned to the cashier about the price match item which were back ribs. She left and when she came back she said that she could not match the item since it was not the same brand as the one in the ad.
Now there are 4 Wal-Marts in my area and I have shopped at all 4 of them using their price match guarantee. This Wal-Mart is the only one that has not followed the company's policy. In the store they have a brief description of their guarantee. I also brought in what Wal-Mart has on their own website that explains their guarantee in detail form. In the first section 4th bullet it states that "For fresh produce and meat items when the price is offered in the same unit type (lb. for lb. each for each)." There is no mention of product brand matching.
After showing this to the employees they brought over the acting manager on duty to read their own policy. None of these employees could comprehend what they were reading. Wal-Mart needs to educate their employees on their policies, if not they will lose more customers and end up like so many more of the past big box companies. I have emailed customer service about this and am waiting to see what happens. I am guessing, nothing.
BOSSIER CITY, LOUISIANA -- During checkout, I handed two Wal-mart gift cards to cashier because I did not know how much was on them. She kept the cards and put my stuff in bags. After leaving checkout I realized it was impossible for the 2 gift cards to have exactly the right amount of money to pay for my purchases. She kept my cards and I owed nothing? Hmmm! I looked at my receipt and was surprised to see there was money left on one of the cards. I went back and explained, she then gave me back one card. I should have asked for both because I can't tell if the card she returned has the money.
I reported the problem to Wal-mart corporate. A few days later I received a call from a Shreveport (wrong store) asst mgr who said security would get with me. Many days have passed, still haven't heard from them. So be careful with your gift cards. Look at your receipt. Get your card back even if you are told it is empty.
LOGANVILLE, GEORGIA -- Was returning an item to a customer service representative her name is Joy at the Loganville Walmart. I gave her the items and she insisted that it not on the receipt. So I thought she is probably correct so I said "Give me store credit", not knowing that they are now limiting returns without receipt to 3 in a six month period.
After she finished the transaction, I looked at my receipt and saw the item on it, went back and showed Ms Joy. She said well she does not care and she did not apologize. I was too busy to go complain to a manager. About six weeks later I went to return something without receipt and then I was told this is my last of returns without receipt for next six months. I was shocked that I had my receipt that day and that Joy made me get on the bad list. So now I promise myself I would go see a manager and complain whenever I receive bad service. And the returns are most hostile associates ever. I have avoided shopping there as much as possible.
AIKEN, SOUTH CAROLINA -- It is a rare occasion that you have a polite cashier. Today the cashier said rudely, "Move the stuff up." No please or asking in a polite manner. They never check your ID when you use a credit card. The bathroom was closed off to be cleaned for a long time. I guess someone else needed to use it and complained. When I went in there an employee was talking on the phone. It was pretty obvious it was a personal call. I ended up just leaving because 1 stall had a broken latch, 2 others had dirty toilet water on the floor and no hook to even hang your purse.
SAVANNAH, GEORGIA -- Where to begin? I went to check out and the cashier was not only rude but impolite. She rang up an item and it was the wrong price, only about a $3 dollar difference. She called her CSM to do a price check which took about 15 mins, I told her not to worry about it and just void the item and I'll just pay and go. She said, "You could have told me that before I called someone to check the price"... If your job is customer service maybe you should be a little more professional.
I checked out and was heading towards the CSM desk and was going to voice my complaint but the lady was every bit more unprofessional than the cashier (who which refused to give me her name). Last time ever going to Walmart or any other companies such as Sams... Target here I come.
CORBIN, KENTUCKY -- I ask for the sale price on the milk I was buying, just as I always have and there hasn't been a problem in the past. I haven't ever seen this girl in there before and she may be new but it doesn't excuse her rudeness. She told me unless I had the ad for the sale I couldn't get it and I told her "I used to work for Walmart and they always kept the sales paper at the registers for that purpose so we the customer didn't have to pack it around with us." She said, "Well they don't give me anything and if you want the sale price you need to pack the paper." And it wasn't coming from just her they told her to do it like that.
So I said, "Well that's what Walmart gets my money for is that they keep up with what's on sale and when/if they could no longer do that then I would shop somewhere else." She continued to get louder and more rude and slammed my change in my hand and at this point I felt like just getting my money back and shopping somewhere else. After this experience I will not be going to Walmart for a while till they can either fix her customer service attitude or fire her which ever comes first.
I will not spend my hard-earned money in a store where employees are permitted to act like this to the people who are paying them their pay check. If there was a change in the policy then that's fine explain it in a nice and low tone of voice and not slam the change in my hand and no "Thank you have a good day." or anything.
PORTAGE, WISCONSIN -- I was in WalMart in Portage, WI this afternoon and needed to buy some WD40. I asked a sales clerk behind the counter in the area I thought the WE40 would be in. He told me where to go but he would not take me to the correct spot. He was totally wrong. After spending time looking in the area I was told to go to, I asked a sales clerk that was just standing around - actually she was on her cell phone.
When I started to ask her the question she told me to go to someone else. I didn't even get the question out. I told her I already went to that person and he didn't help me either. Unfortunately this is not the first time I've had trouble at this store. Next time I will think twice about going to Walmart.