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Wal-Mart Check Out Consumer Reviews - Page 2

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This Walmart Made a Decision to EXCLUDE a Number of Local Stores on the Walmart Price Match Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PASADENA, TEXAS -- I purchase groceries and other items from Walmart EVERY week and spend at least $200 a week there. I only use the price match for one item - grapes. Last week I took my grapes to the check-out with other items and was told "we no longer price matches from 'these' local stores" and the cashier had a list of them taped to the back of her badge. I asked the supervisor on duty if the store had notified customers with a sign or some type of notice and she did not have an answer.

They will not miss my money but they should not have denied me a $4 break on grapes when I routinely purchase groceries and other items from their store. If a particular stores determines to CHANGE the Walmart corporate policies, they should at least have to notify customers with some type of grace period or posting in the store. Instead, they SURPRISE you at the checkout counter and then, feel good at it, I guess. I believe that is an awful way to treat loyal customers. I am re-thinking my loyalty to Walmart because of the actions of this local store.

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They Are Rude and Lie
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAKEWOOD, COLORADO -- I had to get oil for my truck so I went to CarQuest. They had a good deal going on and of course they were sold out. Figured I would go to Walmart and have them price match it because their commercial said they price match, they price match anything under 10$ and you don't need an ad. Anyway went to Walmart the Cashier was so rude and did not want to price match a $7 difference and then she accused me of making up the price!!! I was so upset told her to call CarQuest if she didn't believe me, she didn't do it and denied my price match, I ask for a manager so this guy ** was his name he was just as rude, so I went home upset.

Called Walmart to talk to another manager his name was ** he was rude and said they didn't have to price match for us if they didn't want to if the cashier thought the price match "smelled" funny they had a right to refuse, and he would not price match without the ad... What a waste of time for me... Anyway don't believe their commercials when they say you don't need the ad or else be expected to be called a liar.

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Wal-Mart Does Not Honor Price Match Guarantee
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPARTA, TENNESSEE -- I went to the Wal-Mart in Sparta, TN to do some grocery shopping. I also was going to use their ad guarantee for one of the items. When I was finished shopping and checking out I mentioned to the cashier about the price match item which were back ribs. She left and when she came back she said that she could not match the item since it was not the same brand as the one in the ad.

Now there are 4 Wal-Marts in my area and I have shopped at all 4 of them using their price match guarantee. This Wal-Mart is the only one that has not followed the company's policy. In the store they have a brief description of their guarantee. I also brought in what Wal-Mart has on their own website that explains their guarantee in detail form. In the first section 4th bullet it states that "For fresh produce and meat items when the price is offered in the same unit type (lb. for lb. each for each)." There is no mention of product brand matching.

After showing this to the employees they brought over the acting manager on duty to read their own policy. None of these employees could comprehend what they were reading. Wal-Mart needs to educate their employees on their policies, if not they will lose more customers and end up like so many more of the past big box companies. I have emailed customer service about this and am waiting to see what happens. I am guessing, nothing.

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Cashier Kept Gift Card That Had Money on It
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOSSIER CITY, LOUISIANA -- During checkout, I handed two Wal-mart gift cards to cashier because I did not know how much was on them. She kept the cards and put my stuff in bags. After leaving checkout I realized it was impossible for the 2 gift cards to have exactly the right amount of money to pay for my purchases. She kept my cards and I owed nothing? Hmmm! I looked at my receipt and was surprised to see there was money left on one of the cards. I went back and explained, she then gave me back one card. I should have asked for both because I can't tell if the card she returned has the money.

I reported the problem to Wal-mart corporate. A few days later I received a call from a Shreveport (wrong store) asst mgr who said security would get with me. Many days have passed, still haven't heard from them. So be careful with your gift cards. Look at your receipt. Get your card back even if you are told it is empty.

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Worst Customer Service Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOGANVILLE, GEORGIA -- Was returning an item to a customer service representative her name is Joy at the Loganville Walmart. I gave her the items and she insisted that it not on the receipt. So I thought she is probably correct so I said "Give me store credit", not knowing that they are now limiting returns without receipt to 3 in a six month period.

After she finished the transaction, I looked at my receipt and saw the item on it, went back and showed Ms Joy. She said well she does not care and she did not apologize. I was too busy to go complain to a manager. About six weeks later I went to return something without receipt and then I was told this is my last of returns without receipt for next six months. I was shocked that I had my receipt that day and that Joy made me get on the bad list. So now I promise myself I would go see a manager and complain whenever I receive bad service. And the returns are most hostile associates ever. I have avoided shopping there as much as possible.

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Check Out Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BLACK RIVER FALLS, WISCONSIN -- There are never enough open checkout lanes - usually only 2 or 3 are open and 1 or 2 of those are for 12 or 20 or less items. When most people have carts full of groceries, it takes longer to check out of the store than it does to shop for the items. Wal-Mart also needs to teach their cashiers that they can chat AND scan items AT THE SAME TIME!!! Sick of waiting for the cashier to finish their conversation before they can do their job!!!!

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This is regarding all Wal-Mart stores, not just super centers.
By -

TULSA, OKLAHOMA -- Wal-Mart has a policy of randomly checking ID on MasterCard purchases. Their explanations are as inconsistent as their ID checks are. I am told they check one ID in every 1000 MasterCard purchases. And that they do this for the consumers protection. Well, I get asked for ID on nearly every other purchase! If I could be so lucky in the lotto with those odds.

I have been told by WalMart associates that MY credit card issuer has requested that I show ID, as my purchase at "that given moment" is "most-likely fraudulent, or questionable at best". This is after my card was accepted just fine and transaction completed. I always swipe my own card.

I have been told that if I cannot show ID, I cannot have my groceries, that I must return them. While other times that I don't have ID, some cashiers tell me it is okay, then hand me my receipt. Some cashiers call on a manager, make me wait, hold up the line behind me, then the manager says it is okay and hands me my receipt. Sometimes I am told, "no ID, no purchase", and am forced to return all of my items after my transaction has been completed without any issues.

My purchases are mostly always groceries, and I shop at SuperCenters and Neighborhood Markets in my area, which includes Tulsa, Broken Arrow, Jenks, Bixby, and occasionally, Sand Springs, Oklahoma. The amount of the purchase has never been an issue, they have asked for ID on small and large dollar amounts.

The issue is that WalMart ONLY frequently, but randomly requests ID on my MasterCard purchases. Never on any one of my other credit cards. WalMart has NEVER asked my husband for his ID on the same card. We each have our own card under the same account, yet I am the one who always gets asked to show ID. Not with every purchase, but this does happen very frequently.

I never purchase alcohol or cigarettes, so that is not my case for them requiring ID. And each and every purchase that I make using my MasterCard goes through without a hitch. Never a problem there. (FYI to those who might want to criticize: I PAY MY CREDIT CARD OFF EACH MONTH, so hush up, please.) WalMart employees tell me this is for my own protection, that they are blocking theft. But really, they are actually preventing me from using my own card if I do not have ID on me.

I talked to my bank and they do not--ABSOLUTELY DO NOT advise WalMart to check IDs, as WalMart has always stated. My bank has told me that if they do any card actions on a purchase it is to advise the store to retain a card, then call the police. But never to badger a customer for any sort of ID, especially when the card has been accepted.

My bank also tell me that WalMart is notorious for doing this, making up their own rules as they go along, not complying with the MasterCard terms and conditions. My bank also told me that credit card theft is not happening like that, that people are not stealing cards and making grocery purchases. That there is more a chance of card theft by the employees who are asking to see the credit card and IDs, thus retrieving the information off front and back of said card, then seeking more information from a driver's license.

Keep in mind that with every purchase I am swiping my own card. The store employee never as much as holds my card, much less views it. Perhaps most employees are honest, but WalMart, as well as any other business, certainly might hire someone who knows the art of this type of stealing. And that only takes once. So their random ID checking cannot be proving anything essential.

I do not have to show my ID to any WalMart employee with a credit card purchase. Especially when the card has gone through successfully and transaction completed. And the one WalMart which I have been frequenting for many years, they even acknowledge they recognize me - yet they continue to badger me about ID. And to think that WalMart stores your credit card and personal information within their system! Yet, they continue to frequently, though randomly, insist on ID.

I have been made to return groceries after not having an ID, after my card was accepted, transaction completed! And I have returned groceries out of sheer anger over that same scenario.

Some cashiers have had the audacity to question my driver's license when there is absolutely nothing wrong with it and it has a photo ID. Some cashiers have said they will accept a health insurance card as a form of ID. Wow, those have social security numbers!! Some cashiers have chastised me publicly. When they hold up a line to chastise my driver's license, which is completely legitimate, and I am nearly a 60-year old grandmotherly woman, I cannot help but wonder who they think the WalMart thieves really are?

And why is it that a thief might spend 2 or 3 hours doing a major grocery haul, being seen on nearly every security camera, then go to the checkout and be filmed checking out with a supposed fraudulent card? So now WalMart is labelling us as America's Dumbest Criminals? I would think if I was going to steal anything, I would want to get the heck out of Dodge as quickly as possible, and hopefully not be videotaped in so many angles doing it!

But what bothers me most is that never has my credit card been denied. It has always gone though. Never does any WalMart employee hold on to my card to make any transaction, never have I made any tobacco or alcohol purchases to deem an ID. And, never does WalMart ask for my husband's ID, nor my adult son's ID on those MasterCards.

WalMart ONLY asks for my ID when I use my MasterCard. Their random checks prove nothing other than to cause me delay and upset, to rick exposure of my credit card number, and possibly my ID in theft by them - or any of the customers close enough to read my information while an employee is holding it. When I swipe my own card nobody else can even see it.

WalMart's ID policy is very inconsistent, and they do not even follow their own policy. It simply depends on whomever is waiting on you and whatever they decide to do. I am told that the inconsistency is because some employees are new and therefore do not know what they are saying. This only proves that their employees are not trained enough to know what they are doing when it comes this situation. If they were trained, there would be no inconsistencies.

I have encountered cashiers that simply do not like it if you question them, if you do not have ID, if you cause them to have to think of what to do, if you disagree with them, if they must call over a supervisor/manager, and so on. And that cashier will further make your experience poor, because those associates seem to take it personally. As if they are going to show YOU who is 'boss', as if this were a stand-off game that they are allowed to play on you.

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Overcharged for Item ($7.48)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENSACOLA, FLORIDA -- I bought groceries from the Neighborhood Market Walmart on 6670 Mobile Highway in Pensacola, Fl on 10-10-14. I was overcharged $7.48. I called the store and told them what the cashier had done. They said they would refund the money if I brought the receipt into the store. I explained I lived an hour away. They said they could not help me. Why is it my problem to fix when they made the mistake? I offered to fax the receipt but the manager said that would not help. I guess I am out $ 7.88. What great customer service!!!

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Lazy Cashier
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VANCOUVER, WASHINGTON -- I simply wanted to buy a bottle of water. All other lanes were really full and one lane was just finishing up. I put down my bottle on the conveyer belt and the cashier told me the lane was closed. Very rudely. I simply had one item to purchase, the cashier could have spared a few more seconds. I left the store completely and didn't buy anything. Horrible customer service, very unkind.

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Bad service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- They sent me to 4 different places and I wasted 45 minutes when I could have been home! On top of that my ice cream melted!

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1.5 out of 5, based on 39 ratings and
68 reviews & complaints.
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Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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