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Return Policy not posted - cashiers unaware of correct return policy
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REDDING, CALIFORNIA -- On 1/12/2011 I purchased an airbed with my mother at the Walmart in Redding, CA. My mom specifically asked the cashier about the Walmart return policy. We were told that the items could be returned within 90days, with original box, and original receipt. On 1/31/2011 I went to the same Walmart to return the airbed. I was then told that the airbed must have been returned within 15 days and that I was able to exchange it for an airbed of equally or greater value.
I asked where this policy was written as it was NOT on my receipt and I was not given that information from the cashier. She pointed to a sign on the wall in the return area.
I then walked to the check out stations to see if the return policy was posted there…it was not
I then walked to the aisle in the store where the airbeds could be found…there was no return policy posted there
I then found an Assistant Manager, Robyn. I discussed my return issue with her. She looked at my receipt and said, “That cashier is new, well fairly new and she gave you incorrect information.” I then stated that the policy was not posted anywhere. She said, “It is posted in the customer service area.” I reminded her that no customer would ever see that sign as that is not where they go to make purchases. Robyn then told me that they had recently moved the airbeds from the Sporting Goods department and that they had not yet moved the return policy sign. I told her that when I made the purchase I was unaware of the 15 day return policy and that had I known I would have returned the airbed long ago.
She said she was sorry and that this one time she would make an exception, Robyn said, “You can return the airbed for another one of equal or greater value.” I asked what exception she was making as that was the policy, her reply, I have to follow the policy.
How is a customer able to follow and properly return items when they are misinformed and unable to even seek out the information prior to making a purchase? My mother and I asked questions to assure we understood the return policy. We did everything reasonably possible to assure we understood the return policy so that we could make an informed purchase. Walmart should have upheld the policy which was told to us as we had no other way of being properly informed.
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Venice09 on 02/01/2011:
The exception was allowing you to return the bed past the fifteen days. Robyn explained that the cashier was new and misinformed, apologized for the sign not being moved and then made an exception for you. What else could she have done?
yoke on 02/01/2011:
Was the airbed used? I know a lot of times if an item is used they may just offer another item of the same or greater value.
Starlord on 02/01/2011:
Every WalMart store has the various return policies in large signs in the Customer Service area. If you have a question about a return policy, it would behoove you to familiarize yourself with the policies. Asking a cashier is not something I would trust too far, knowing that a lot of cashiers are new, or just not adequately trained in the policies for return, simply because there are several different policies, based on what the item is.
SteveWiginowski on 02/01/2011:
I agree with Starlord. Asking a cashier about a return when cashiers don't perform the returns isn't always the best idea. They may know the general return policy, but not items that have exceptions. I am a little curious on why this item was returned. Based on the conversation that you had with the cashier, it seems like you may have known that you were going to return it. Did you use the airbed and then try to return it?
Anonymous on 02/01/2011:
Very good question, SteveWiginowski, I thought the same when I read the review.

Ytropious on 02/01/2011:
Why did you ask about the return in the first place? It sounded like you intended all along to use the airbed for a visit or other small amount of time and return it. This is exactly why the policy on that item is 15 days. People are tempted to buy air beds for guests, then return them once they're gone. Also it's like any other mattress, once someone used it it's not like someone else is going to want to lay on it, gross.
PepperElf on 02/01/2011:
ytrop ... good point.

was this mattress used?

I ask because there may be health code laws about returning a used mattress, especially with the bed bug issues of late. even if it is a plastic mattress.

as for the sign....
I'm a cynic these days. cos if the sign is posted, failing to read it does not mean it shouldn't apply to you.
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Terrible and Unrealistic!
Posted by on
Rating: 1/51
CONWAY, ARKANSAS -- I guess Walmart has decided they are only going to keep two or maybe three check-out lanes open while the other hundreds of customers have to use the self-check out locations. However for the consumer this is very inconvenient. The last couple months this is what has been happening and I must say I am very disappointed in the largest and richest retailer. How easy would it be to change retailers and change their new approach to save a dollar.Self-check out is fine when one has only a couple of items, but when one is standing there in a mile long line with a buggy full of groceries is ridiculous. "Profit Over Everything Else" should be Walmart'$ no motto, or I guess "roll backs" will work to! I will do my shopping elsewhere because my time is worth more than Walmart believes it to be.
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Rude Employees!
Posted by on
Rating: 1/51
OCALA, FLORIDA -- I was at the register getting ready to pay and I had wine for Christmas. Me and my boyfriend were there together and we got in a fight at the register so he left. Well I go to show her my id for the wine and she said she had to see my boy friends. Well he clearly wasn't there with me anymore so I told her he left and she said she wouldn't let me buy the wine so I told her I would leave and come back by myself and buy the wine he then proceeded to tell me she was going to let my manager know and I was not going to get the wine even after leaving and coming back. Very rude. Mind you my boy friend is older than I am he's not underage or anything. This is the finally straw with Walmart's customer service I will no longer ever be a Walmart customer or anything!
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FoDaddy19 on 12/26/2013:
The reason for that policy is because it's not exactly an uncommon thing for someone who's 21 to buy alcohol for their 20 year old friends. If your boyfriend looked younger than 30 (per the cashier's judgment) then he'll have to show his I.D. as well. It's nothing personal though, they've had this policy for years now.
Angelica on 12/27/2013:
Yes I get that rule is there for that reason but for me to say I'm going to leave and then come back she still said I wouldn't be able to buy it.:. This would be a different visit.. And why wouldn't I be allowed to buy it then...she was just rude point blank and Walmart needs to reevaluate their employees attitudes bc no one wants to shop where there are rude employees I'll go else where for all my needs now never again will I go to a Walmart ever!
ontario_girl on 12/28/2013:
Retailers are allowed to refuse service (including the sale of alcohol) to anyone they choose, for whatever reason they choose. It's not rude
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They Are Rude and Lie
Posted by on
Rating: 1/51
LAKEWOOD, COLORADO -- I had to get oil for my truck so I went to car quest they had a good deal going on and of course they were sold out. Figured I would go to Walmart and have them price match it because there commercial said they price match, they price match anything under 10$ and you don't need an ad, Anyway went to Walmart the Cashier was so rude and did not want to price match a $7 difference and then she accused me of making up the price!!! I was so upset told her to call car quest if she didn't believe me, she didn't do it and denied my price match, I ask for a manager so this guy Recardo was his name he was just as rude, so I went home upset, called Walmart to talk to another manager his name was BLAKE he was rude and said they didn't have to price match for us if they didn't want to if the cashier thought the price match "smelled" funny they had a right to refuse, and he would not price match without the ad..what a [waste] of time for me.. Anyway don't believe there commercials when they say you don't need the ad or else be expected to be called a liar.
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FoDaddy19 on 10/30/2013:
Actually you do need an ad. As shown here

http://challenge.walmart.com/lowpriceguarantee/? and _prevTerm=price match and redirect_query=price match and search_redirect=true

"*Our stores will match the price of any local competitor's printed ad for an identical product."

Full details are here

Obviously Wal-Mart would require some sort of proof that the other store is sell X item for Y amount of money. If they didn't then anyone could make up a price. I think it's reasonable to provide them with a copy of the ad if you want the price matched.
Actually you don't on 11/01/2013:
Actually No you don't. not in Colorado anyway

this is what there website says

*The following are guidelines and limitations:
We will match any local competitor's advertised price.
We do not require customers to have the ad with them to honor a competitor's ad.
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Wal-Mart Does Not Honor Price Match Guarantee
Posted by on
Rating: 1/51
SPARTA, TENNESSEE -- I went to the Wal-Mart in Sparta, TN to do some grocery shopping. I also was going to use their ad guarantee for one of the items. When I was finished shopping and checking out I mentioned to the cashier about the price match item which were back ribs. She left and when she came back she said that she could not match the item since it was not the same brand as the one in the ad. Now there are 4 Wal-Marts in my area and I have shopped at all 4 of them using their price match guarantee. This Wal-Mart is the only one that has not followed the companies policy. In the store they have a brief description of their guarantee. I also brought in what Wal-Mart has on their own website that explains their guarantee in detail form. In the first section 4th bullet it states that For fresh produce and meat items when the price is offered in the same unit type (lb. for lb. each for each) . There is no mention of product brand matching.

After showing this to the employees they brought over the acting manager on duty to read their own policy. Non of these employees could comprehend what they were reading. Wal-Mart needs to educate there employees on there policies, if not they will lose more customers and end up like so many more of the past big box companies. I have emailed customer service about this and am waiting to see what happens. I am guessing, nothing.
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Weedwhacked on 09/02/2013:
If they're different brands then it sounds like the other 3 Walmarts aren't following company policies.
FoDaddy19 on 09/02/2013:
I think you might have misinterpreted their policy. If you're buying prepackaged meat, then it still needs to be the same brand I think, and in order to get the price match it has to be sold in the same quantity as the product being advertised. I could be wrong, but that's how I interpret the policy.
Pete on 09/02/2013:
Different brands are different brands. Some brands are more expensive than other brands.
John on 09/07/2013:
No matter what you try to price match at Walmart, it HAS to be the exact same brand. When I used to work there people would always get the name brand items and show a generic brand on sale somewhere else and get mad when I couldn't price match it.
luvofbeauty75 on 09/10/2013:
I don't know about the name brand match. But my local walmart won't even accept manufacturer's coupons even they claimed they would. So I wouldn't even dare to try the price match policy there! I'd just go to another store that would help me manually accept the coupons even it's somehow not in their system (cuz obviously this is how they should due to follow the policy!)
anon walmart cashier on 10/21/2013:
if they educated the associates more they'd have to pay them more than min wage for their special service. either way we don't require the ad physically (at least not in AR) and often people lie to us anyway.

(I mean like I will have one custmer tell me Aldi's has avocados for 29 cents and like okay whatever I price override that but then 5 customers later another customer says they want to price match Aldi's avacodos for 13 cents and obviously someone is wrong but I can't say anything 'cause accusing someone of that is grounds for termination.)
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Cashier Kept Gift Card That Had Money on It
Posted by on
Rating: 1/51
BOSSIER CITY, LOUISIANA -- During checkout, I handed two Wal-mart gift cards to cashier because I did not know how much was on them. She kept the cards and put my stuff in bags.

After leaving checkout I realized it was impossible for the 2 gift cards to have exactly the right amount of money to pay for my purchases. She kept my cards and I owed nothing?. Hmmm! I looked at my receipt and was surprised to see there was money left on one of the cards. I went back and explained, she then gave me back one card. I should have asked for both because I can't tell if the card she returned has the money.

I reported the problem to Wal-mart corporate. A few days later I received a call from a Shreveport (wrong store) asst mgr who said security would get with me. Many days have passed, still haven't heard from them.

So be careful with your gift cards. Look at your receipt. Get your card back even if you are told it is empty.
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cmthru on 08/29/2013:
Good advice. I'll add that you can ask for the cards back even if they have a zero value.
trmn8r on 08/30/2013:
It is wise to treat cards like cash. If you don't know how much is on one, find out.

Since there were two cards, the CSR may have gotten confused - it is hard to say. The best defense is a good offense.
wowspelledbackwardsiswow on 08/30/2013:
you are not the first....... gift card theft by cashier's at Walmart seems to be a huge issue. Google it.......hundreds of different stories come up
anon walmart cashier on 10/21/2013:
I always offer to give all gift cards back to the customer, even if they're empty, for this exact reason. (Which is also why I am irate when someone snidely says some thing like "Why would I need an empty card just throw it away" like don't tell me all that just say "no thanks" or something I'll get the message okay).
I have been told to keep cards before that even had money on 'em. All I can do is put it in my cash drawer and its kind of awkward really.

Also real quick if you use 2 cards at the register there is an option to see the balance of your cards at the register. If the cashier is new you may need to tell them that they need to use the "item inquiry" button and either scan the card or hit "shop card" and swipe and scan the card, and it will have the option to view either "BALANCE[ENTER]" OR "HISTORY[TOTAL]". If they hit the [ENTER] button a little receipt will print with the money on the card disclosed in print, but will also show on the cashier's side (if they have a monitor, some stores don't have the fancy registers which is why the slip receipt is handy).

And EVEN IF YOU DON'T look at the balance in stores take both or all cards home and there is an option online to find your balance on the .com!
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Check Out Service
Posted by on
Rating: 1/51
BLACK RIVER FALLS, WISCONSIN -- There are never enough open check out lanes - usually only 2 or 3 are open and 1 or 2 of those are for 12 or 20 or less items. When most people have carts full of groceries, it takes longer to check out of the store than it does to shop for the items. Wal-Mart also needs to teach their cashiers that they can chat AND scan items AT THE SAME TIME!!! Sick of waiting for the cashier to finish their conversation before they can do their job!!!!
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trmn8r on 05/11/2013:
WalMart is known for extremely poor customer service, which is why I try my best not to shop there. At the store where I shop, they run out as soon as a line backs up 2 or 3 shoppers, and open a new lane. Or, if you only have a few items, the customer service counter person may take you to her station and check you out there.

At WalMart, they have only one thing in mind - squeezing costs out wherever they can.
madconsumer on 05/11/2013:
I would rather have the cashier focus on doing their job, than having small talk with me. some people are not able to multi task, and could lead to double ring ups, missed items, or wrong change back.

some scammers have found doing small talk to confuse the cashier during change back can be very profitable.
nikalseyn on 05/11/2013:
The check-out process at WalMart has been getting worse the past few months to now having an adequate number of lanes open is the exception, rather than the rule. We do almost all of our shopping at Meijer, even tho they have cut down the number of open lanes and have lately been closing the manned express lanes totally or in order to send the cashier on break----they have no one to "relieve" them. We went to Meijer this morning, did our grocery and other shopping, spent $150 and then decided to quickly stop at WalMart on the way home(we pass by it on the way to Meijer) for two small grocery items we had forgotten. WalMart had one regular lane open and no express lanes. We walked out. We attempt to shop at WalMart a couple of times a month for things we know are never on sale at Meijer and are cheaper at WalMart. However, it has gotten to the point where it is less hassle to drive farther and pay more than to put up with WalMart's attitude. And, they wonder why their sales are lower this past quarter. Poor management. Most likely from corporate.
Nick on 05/31/2013:
I spend about 250.00 weekly at Walmart, It takes longer to check out than to buy groceries. Tried to talk to manager but he has never showed up to talk about opening up another lane. Thanks from Temple, Texas
anon walmart cashier on 10/21/2013:
okay look if you know a bunch of people willing to work terrible hours for minimum wage dealing with awful customers and standing on their feet for long hours, get them to go apply to walmart immediately. but people aren't exactly excited and lined up to work at a walmart, okay? if there aren't employees its not other cashier's faults. go complain to HQ instead.
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Sales Clerks Are Rude and Restroom Gross
Posted by on
Rating: 1/51
AIKEN, SOUTH CAROLINA -- It is a rare occasion that you have a polite cashier. Today the cashier said rudely move the stuff up. No please or asking in a polite manner. They never check your ID when you use a credit card. The bathroom was closed off to be cleaned for a long time. I guess someone else needed to use it and complained. When I went in there a employee was talking on the phone. It was pretty obvious it was a personal call. I ended up just leaving because 1 stall had a broken latch, 2 others had dirty toilet water on the floor and no hook to even hang your purse.
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Worst , Unprofessional Service I've Ever Had.
Posted by on
Rating: 1/51
SAVANNAH, GEORGIA -- Where to begin? I went to check out and the cashier was not only rude but impolite .She rang up a item and it was the wrong price, only about a $3 dollar difference. She called her CSM to do a price check which took about 15 mins, I told her not to worry about it and just void the item and I'll just pay and go. She said " you could have told me that before I called someone to check the price" .. If your job is customer service maybe you should be a little more professional. I checked out and was heading towards the CSM desk and was going to voice my complaint but the lady was every bit more unprofessional then the cashier ( who which refused to give me her name). Last time ever going to Walmart or any other companies such as Sams...... Target here I come .
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nikalseyn on 04/23/2013:
More and more WalMart complaints lately. I commiserate. We stopped going to WalMart over a year ago due to not only really rude, arrogant employees but inadequate shelve stocking. Meijer now has our main business and we have found we can do better on groceries by shopping Meijer's weekly ads. Also, Meijer has M Perks which can give you loads of coupons plus 5 or 15% off certain categories at least once a month, plus another special day to get the same discounts when using their Meijer card. All in all, there is really no reason to put up with WalMart anymore.
ok4now on 04/24/2013:
This is the price you pay for shopping at WalMart. For the few dollars you save you have to put up with horrible customer service. Overall the store has a "ghetto feel" to it. It's dirty, shelves are not stocked and many of the employees look miserable. The customer base is predominately low income.

Right across the street is Costco, what a difference. This is a warehouse club that is clean, well stocked, offers great pricing and good customer service. I never see any of the WalMart patrons shopping here. Must be the $55.00 membership fee. In one shopping trip I have easily recouped the fee, the rest is gravy.
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Rude and disrespectful cashiers
Posted by on
Rating: 1/51
CORBIN, KENTUCKY -- I ask for the sale price on the milk I was buying, just as I always have and there hasn't been a problem in the past. I haven't ever seen this girl in there before and she may be new but it doesn't excuse her rudeness. She told me unless I had the ad for the sale I couldn't get it and I told her I used to work for Walmart and they always kept the sales paper at the registers for that purpose so we the customer didn't have to pack it around with us. She said well they don't give me anything and if you want the sale price you need to pack the paper and it wasn't coming from just her they told her to do it like that.

So I said well that's what Walmart gets my money for is that they keep up with what's on sale and when/if they could no longer do that then I would shop somewhere else. She continued to get louder and more rude and slammed my change in my hand and at this point I felt like just getting my money back and shopping somewhere else. After this experience I will not be going to Walmart for a while till they can either fix her customer service attitude or fire her which ever comes first.

I will not spend my hard earned money in a store where employees are permitted to act like this to the people who are paying them their pay check. If there was a change in the policy then that's fine explain it in a nice and low tone of voice and not slam the change in my hand and no thank you have a good day or anything.
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Obsfucation on 04/08/2013:
Are we talking about a coupon here? If we are, if does not seem unreasonable that you should actually have to have a coupon.
Chaparrita on 04/08/2013:
The cashier was just doing what she had been trained to do
d on 04/08/2013:
he is talking about the price match guarantee
BigAl on 04/08/2013:
As Chhaparrita stated the cashier was just following store policy and she adequately explained that to you. The problem started when you complained about the store policy to her. The only way she could continue to get "louder and more rude" is if you kept complaining about the store policy. Ask yourself this, since it is store policy why do you think argueing with the cashier will help you in this type of situation? The workers do not "work" for you. They work for the company. The "I am paying your check" approach always leaves me cold.
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