OCALA, FLORIDA -- I was at the register getting ready to pay and I had wine for Christmas. Me and my boyfriend were there together and we got in a fight at the register so he left. Well I go to show her my id for the wine and she said she had to see my boyfriend's. Well he clearly wasn't there with me anymore so I told her he left and she said she wouldn't let me buy the wine so I told her "I would leave and come back by myself and buy the wine."
She then proceeded to tell me she was going to let my manager know and I was not going to get the wine even after leaving and coming back. Very rude. Mind you my boyfriend is older than I am he's not underage or anything. This is the final straw with Walmart's customer service I will no longer ever be a Walmart customer or anything!
LAKEWOOD, COLORADO -- I had to get oil for my truck so I went to Car Quest. They had a good deal going on and of course they were sold out. Figured I would go to Walmart and have them price match it because their commercial said they price match, they price match anything under 10$ and you don't need an ad. Anyway went to Walmart the Cashier was so rude and did not want to price match a $7 difference and then she accused me of making up the price!!! I was so upset told her to call Car Quest if she didn't believe me, she didn't do it and denied my price match, I ask for a manager so this guy ** was his name he was just as rude, so I went home upset.
Called Walmart to talk to another manager his name was ** he was rude and said they didn't have to price match for us if they didn't want to if the cashier thought the price match "smelled" funny they had a right to refuse, and he would not price match without the ad.. What a [waste] of time for me.. Anyway don't believe their commercials when they say you don't need the ad or else be expected to be called a liar.
SPARTA, TENNESSEE -- I went to the Wal-Mart in Sparta, TN to do some grocery shopping. I also was going to use their ad guarantee for one of the items. When I was finished shopping and checking out I mentioned to the cashier about the price match item which were back ribs. She left and when she came back she said that she could not match the item since it was not the same brand as the one in the ad.
Now there are 4 Wal-Marts in my area and I have shopped at all 4 of them using their price match guarantee. This Wal-Mart is the only one that has not followed the company's policy. In the store they have a brief description of their guarantee. I also brought in what Wal-Mart has on their own website that explains their guarantee in detail form. In the first section 4th bullet it states that "For fresh produce and meat items when the price is offered in the same unit type (lb. for lb. each for each)." There is no mention of product brand matching.
After showing this to the employees they brought over the acting manager on duty to read their own policy. None of these employees could comprehend what they were reading. Wal-Mart needs to educate their employees on their policies, if not they will lose more customers and end up like so many more of the past big box companies. I have emailed customer service about this and am waiting to see what happens. I am guessing, nothing.
BOSSIER CITY, LOUISIANA -- During checkout, I handed two Wal-mart gift cards to cashier because I did not know how much was on them. She kept the cards and put my stuff in bags. After leaving checkout I realized it was impossible for the 2 gift cards to have exactly the right amount of money to pay for my purchases. She kept my cards and I owed nothing? Hmmm! I looked at my receipt and was surprised to see there was money left on one of the cards. I went back and explained, she then gave me back one card. I should have asked for both because I can't tell if the card she returned has the money.
I reported the problem to Wal-mart corporate. A few days later I received a call from a Shreveport (wrong store) asst mgr who said security would get with me. Many days have passed, still haven't heard from them. So be careful with your gift cards. Look at your receipt. Get your card back even if you are told it is empty.
BLACK RIVER FALLS, WISCONSIN -- There are never enough open check out lanes - usually only 2 or 3 are open and 1 or 2 of those are for 12 or 20 or less items. When most people have carts full of groceries, it takes longer to check out of the store than it does to shop for the items. Wal-Mart also needs to teach their cashiers that they can chat AND scan items AT THE SAME TIME!!! Sick of waiting for the cashier to finish their conversation before they can do their job!!!!
AIKEN, SOUTH CAROLINA -- It is a rare occasion that you have a polite cashier. Today the cashier said rudely, "Move the stuff up." No please or asking in a polite manner. They never check your ID when you use a credit card. The bathroom was closed off to be cleaned for a long time. I guess someone else needed to use it and complained. When I went in there an employee was talking on the phone. It was pretty obvious it was a personal call. I ended up just leaving because 1 stall had a broken latch, 2 others had dirty toilet water on the floor and no hook to even hang your purse.
SAVANNAH, GEORGIA -- Where to begin? I went to check out and the cashier was not only rude but impolite. She rang up an item and it was the wrong price, only about a $3 dollar difference. She called her CSM to do a price check which took about 15 mins, I told her not to worry about it and just void the item and I'll just pay and go. She said, "You could have told me that before I called someone to check the price" .. If your job is customer service maybe you should be a little more professional.
I checked out and was heading towards the CSM desk and was going to voice my complaint but the lady was every bit more unprofessional then the cashier (who which refused to give me her name). Last time ever going to Walmart or any other companies such as Sams......Target here I come.
CORBIN, KENTUCKY -- I ask for the sale price on the milk I was buying, just as I always have and there hasn't been a problem in the past. I haven't ever seen this girl in there before and she may be new but it doesn't excuse her rudeness. She told me unless I had the ad for the sale I couldn't get it and I told her "I used to work for Walmart and they always kept the sales paper at the registers for that purpose so we the customer didn't have to pack it around with us." She said, "Well they don't give me anything and if you want the sale price you need to pack the paper." And it wasn't coming from just her they told her to do it like that.
So I said, "Well that's what Walmart gets my money for is that they keep up with what's on sale and when/if they could no longer do that then I would shop somewhere else." She continued to get louder and more rude and slammed my change in my hand and at this point I felt like just getting my money back and shopping somewhere else. After this experience I will not be going to Walmart for a while till they can either fix her customer service attitude or fire her which ever comes first.
I will not spend my hard-earned money in a store where employees are permitted to act like this to the people who are paying them their pay check. If there was a change in the policy then that's fine explain it in a nice and low tone of voice and not slam the change in my hand and no "Thank you have a good day." or anything.
ELK AVE. ELIZABETHTON, TENNESSEE -- I went to the Elizabethon, Tn. Walmart on 2-6-13. Me and my husband proceeded to lay our purchases on the counter and the cashier said we were laying too many things on the counter and refused to check our groceries out until we took put some things back in the buggy. Well, I took some things off the counter then when I started putting them back up there, she said, "I told you not to put all that stuff up there," stopped the transaction, so I just put one thing at a time on the counter to the ** rang everything up.
I was so upset. Me and my husband couldn't believe the way she acted. I was so embarrassed. When I got back to our car I called the manager and told her what happened, she said that she would have a talk with her. I have never had a problem with any other Walmart except the one on Elk Ave. The cashiers are always rude. I will never go back there again.
DAYTONA, FLORIDA -- When I emptied my cart I left two heavy items in the cart. As it was, we had to wait on the customer in front who had forgotten their wallet. They made a quick run to their car. Not an issue. The gentleman apologized over and over for the wait. Again not an issue. When it came time for my order to be rung up, my husband let the cashier know in advance we had two extra items in the cart to be scanned. The cashier said..."It would have been easier for me if you put them on the counter." My husband replied, "I thought I was doing you a favor." The cashier replied..."Well you didn't. This takes me longer to ring up."
To say the least both my husband and I were stunned. I too, work in the customer service field for over thirty years, and I don't think this could be your policy for your associates to treat your customers with such disrespect. I feel it is my obligation to let you know of this person's behavior. The store I visited, while here on vacation is in Daytona Beach, FL. The customer my husband and I waited on, showed more curtesy. I am one of several Sr. Administrative Assistant at PSC.