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Wal-Mart Oil Changes Consumer Reviews - Page 2

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Damage to car following oil change
By -

FAYETTEVILLE, NORTH CAROLINA -- My son took my car to Wal-Mart Tire & Lube on July 20, 2010 to have an oil change, on his way home my car stopped in the middle of the road. I went to Walmart asked for the manager and was asked to fill out a complaint. Days pasted before I heard from the claims representative. He told me I would get my rental expenses back, they'd rent me a car and fix my car. He called me a few days later and left a message on my voicemail saying he spoke to the mechanic where my car is and it seems I blew a gasket and something about my camshaft.

I went to the mechanic and asked him what happened. He informed me my car had no oil in it and my engine seized. I let him listen to what ** said and he couldn't believe the lie he told. I called the claims dept. back and asked to speak to ** the manager, he called and said there was a misunderstanding and that he was going to review the tape to see if oil was put in my car. I just received a call from ** not **, telling me my claim was once again denied because it showed them putting oil in my car.

When I asked to speak with ** I was informed he wasn't available. ** couldn't answer any question I asked him about the video. I know they are lying. I'm going to fight this with every once in my body. I have had to rent cars since July 21-present and I'm under so much stress and having panic attacks because of it. I don't have the extra money to buy another car because mine was paid off. Is there a class action suit against Wal-Mart Tire & Lube because something has to be done so they can stop messing up peoples lives. Someone please help me!!!

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Wal-Mart Oil Change ruined my engine with only 20,000 miles on it.
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Wal-Mart put wrong oil filter on my engine. Invoice shows wrong oil filter number, proving they did this. Filter fell off on freeway at about 70 mph in the fast lane of the express lanes. Avoided potential fatal and/or injuries/damage in a car accident. Almost crossed collector lanes (impossible, due to volume of traffic). Avoided getting run over. Towed to Wal-Mart who said the filter fell off, and that it was the wrong one according to invoice.

Several days later, their insurance co. said they would pay for a junk yard engine to be installed, for my 20,000 mile 2007 Camry (3 years old, with 2 more years on warranty). Warranty is now void. Engine is toast. Toyota estimates: 25k for new engine, or 11k for my engine rebuilt (more if they find surprises when they pull it apart), or 6k for a non-Toyota engine from an after market co, or 3k for a junk yard engine install. The junk yard engine might be pretty on outside, but severely aged due to lack of use for a couple of years on the inside.

It may work, then in a couple of months(no warranty) the seals are gone, and I have to pay for my own engine rebuild out of my pocket for something that is Wal-Mart's fault. Many emails, phone calls, faxes later, I get no return call from store manager, can never get through to insurance co, always have to leave a message. Called Wal-Mart and you can never speak to the claims person, always voice mail, and they don't call back after two days, two calls, two messages.

There's no apology from them, no admission of guilt, and a 'so sue us' attitude from all of them imho. Small claims would take 3 months to two years, and IF I win, it costs me 2,000 dollars for legal fees, and up to two years of anxiety, and what do I drive in the meantime -- I don't have 25k to replace the engine, I don't have 25k for a new car, and can't afford to take on monthly car payments.

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Oil Change Nightmare!
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ROANOKE, TEXAS -- My daughter had her oil changed last night on the way home from work. She got home and the car was leaking oil. Walmart was closed by that time. This morning first thing, she called them and told them. They said bring it back and she said I can't come all that way in a car that's leaking oil (the place where she had it done was 30 miles from home, but close to work), so they said take it to the closest store. She started out and it started sputtering, so she went back home and called them.

They sent a tow truck to get it and take it to the Walmart and said they would fix it for her and if they couldn't fix it, they'd take it somewhere and have it fixed. Problem solved, right? Oh no, now they said it wasn't anything they did. They say that gas is getting into her oil somehow and it's not their fault.

Now the dealership is sending a tow truck to Walmart to pick it up and take it to their shop. She's beside herself with fear that it's going to cost money she doesn't have. I told her if the dealership finds out it really was something that Walmart did, they can hopefully talk to them and get something worked out. If not, and it really is something that COINCIDENTALLY went wrong at the very same time the oil was changed, her warranty will cover it. I don't believe for one minute that it is a coincidence. She said they looked under the car and saw where, instead of using a filter gasket, they had used silicone.

The area has to be bone dry and completely free of oil in order for that to work, plus it doesn't set up immediately. If one drop of oil gets between the silicone and the car, there's no seal. Why wouldn't they use a gasket? It's cheap enough. I think either doing that caused a leak, or they stripped the threads or cross-threaded the plug. Either way, oil was pouring out of it within 30 minutes of them changing the oil, and it certainly wasn't leaking when she took it in there. The car is only 10 months old.

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$12 oil change turns into $600 nightmare
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SEAFORD, DELAWARE -- I brought my 1988 Honda Accord into the Seaford, DE Wal-Mart for an oil change. At the time my car was presented to them, it had no oil leaks. I didn't notice anything when I got back in the car after it was serviced, but I really wasn't looking either. I got home, parked my car and came out an hour or two later to run some errands and there was a huge pool of oil underneath the car. The oil was so low at this point, it didn't register on the dipstick.

I called Wal-Mart to complain and was put on hold until the money I put into the payphone ran out. I couldn't go to Wal-Mart to complain because I couldn't drive the car in this condition, for fear I would damage the engine. I had the car taken to a local shop where they told me that the threads on the drain plug for the oil were so badly stripped, that it appeared the Tire and Lube Tech at Wal-Mart had used an IMPACT WRENCH to tighten it!

It costed me $500, three trips to the garage to have this repaired correctly. When I finally got a hold of Wal-Mart, they passed me on to their insurance company, whom I gave 2 statements to and all relevant paperwork, names and phone numbers of mechanics who repaired Wal-Mart's negligence.

Afterwards, Wal-Mart's insurance called me while I was at work, despite the fact that I gave them ALL OF THE INFORMATION THAT THEY NEEDED. I was working 12 hour shifts, six days a week, at the time. When I did have the opportunity to call them back, no one was ever at their desk. I sent them snail mail letters letting them know my availability and asking them what additional information that they need, yet they never replied. The worst part is that they only contacted me 2 or 3 times by phone and they would not leave me detailed voice mail messages to let me know what they wanted – only a name and a phone number.

Finally, I contacted the Delaware Attorney General regarding the matter. The Attorney General completely blew me off, saying basically I got what was coming to me because I didn't call Wal-Mart's insurance company back IMMEDIATELY the couple of times they called me at work. Well, I'm sorry, but I work in a factory that employs 700 people. I cannot leave the floor to make phone calls to Wal-Mart's insurance company. This situation has infuriated me and I can't get any justice. I never even got the cost of the oil change back!

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Oil Change gone bad
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GILBERT, ARIZONA -- I went to WalMart for an oil change as I usually do. In the past they have been quick and done without any problems. This one went bad. After 1 hr 45 min they paged me that the car was ready. I got there and it was still in the bay with the hood up. They then told me the threads were stripped in the oil pan and they tried to put in a larger drain plug to see if that would hold. They wanted to know who did the last oil change and was willing to blame it on them. I gave them the date that they had last changed it...

The car was towed to a local shop where a new oil pan was installed. This all happened on Friday morning... It was 1pm before the tow truck showed up. WalMart did not want to pay for the damage. They expected me to pay for the repairs and then they would send a check from corporate in about 2 or 3 days. After talked to a few managers they decided if the bill was split they could pay it directly at the store since they have a cap on the amount they can pay out.

On Sat at 3:30 they called to say that I could pick up the money, even though they knew the repair shop closed at 3:00 pm that day. I did pick up the money. On Monday the claims adjuster called and I gave him the information thinking that I would be paid for loss of time, inconvenience, etc.. yeah right!! I picked up the car on Monday and the claims administrator called Monday afternoon stating that the claim was denied since they were only responsible for damage done to the car.

They did not care about how inconvenienced I was or if the weekend was completely ruined. I was told that they have powerful attorneys on retainer so if they pay what they think their responsible for there is not much further I can do. Soooooo... All I can do is spread the word and tell everyone I know about my horrible experience. I've written to every newspaper, television station, website I can find.

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Tire And Lube Express
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LA FAYETTE, GEORGIA -- LATE Friday evening I had oil change and tire rotation done. They were open for business, but did not want to do the tire rotation. I told them that I came for Tire Rotation and Oil Change, so they did both. Time in 06:07 P.M. Time out 06:34 P.M. I then proceeded to drive home. The Tire and Lube at Walmart had closed and 1 Mile after leaving my Right front tire blew the side out, a 4 inch gash.

The next 3 Hours I spent contacting my son and changing the blow out. I work Midnight ‘til 8:00 A.M. so I called Walmart at 8:30 A.M. and told them I thought they might have pinched the side of my tire wall when they changed stalls for oil and then tire rotation. I was told to drive back to store #02988 and speak with a Supervisor. He said no way we did this. I told him they only wanted to do the oil, but when I asked the third time they complied. I still think that my tire was damaged at Walmart.

I offered to buy a set of tires since I now had a broken set. The manager offered no discount, not even on the one bad tire. I drove to a tire store 20 miles away and purchased a set of 4 tires for $300.00 when the only price offered by Walmart was $417.68. I still think Walmart owes me the price of the one tire that came in fine but one mile after service was on roadside three hours. I have always been a loyal customer and spend $10,000.00 to $15,000.00 per year here. BUT RIGHT NOW FOOD LION AND KMART ARE MOVING TO THE TOP OF MY SPENDING LIST. Please resolve this issue so the next valued customer does not suffer as I have.

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Oil Change
By -

VALLEY, ALABAMA -- My husband took my 2006 Dodge durango to Wal-Mart TLE for an oil change last Wednesday, we left going out of town on a trip the next day that we had planned since May. We made it 25 miles from Valley, AL. and my truck began to skip and make terrible noises and the oil light came on, we pulled over at a truck weigh station, turned the truck off, popped the hood and my husband checked the oil. The oil level in my truck was around 1 1/2 inches above the safe level on the dip stick.

We called the store and they sent a manager and a "auto tech" (which is what they call you at Walmart after you watch a video of somebody else changing oil)they checked the oil and took pictures, and after they realized my truck had been overfilled they called a tow truck and told us that my truck had to be parked at the store overnight, and the next morning the store manager would call me by 6:30am and they would have my truck towed to a local shop to be checked. Meanwhile we had to rent a car to go out of town in since we had prepaid tickets for a 2 day event and prepaid hotel rooms.

We had not heard from the manager by 7:30 so I contacted her. ** informed me that they were not going to have my truck towed (after they had it towed to their property the night before) so we had to have it towed from Wal-mart property at our own expense!! The manager informed me that if she had been working the night before that my truck would still be on the side of the road and she might have called us a cab.

Walmart's insurance adjuster called us later Friday and told us that he had determined that Walmart was not liable because the oil pump can only pump so much oil pressure no matter how much oil was in our vehicle. The way the mechanic explained it to us was that to much oil was worse than to little! He said the crack shaft was working like a blender and whipping up the oil and caused the lifters to suck air and not oil.

Walmart's insurance adjuster lied not only to us but the store manager about what the mechanic told him, he denied our claim without even seeing the pictures from the store or waiting until the truck could be broken down by a mechanic to determine the complete problem. After several attempts to contact the district manager of Walmart #733 ** we have received no return phone calls. Never let WALMART tell you that they have respect for all of their customers or that they practice what they preach which is "INTEGRITY"!!!!!

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30.00 Oil Change At Walmart Cost 2,843.09
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CICNINNATI, OHIO -- On December 23,2010 I went to Walmart on Colerain Ave in Cincinnati, Oh to have a routine oil change done by Walmart. I have not had anyone touch my car sense then to do any oil changes on the cat I have a 2006 Chevy Malibu. about two months after receiving the oil change my breaks begin to lock up and it was very diffcult to accelerate my car when pressing on the gas.

On April 1, 2011. I had my car towed to CarX on Colerain Ave to have it looked at to see exactly what is wrong with the car. I spoke to Mike who is a certified mechanic who told me that someone had to have changed the oil incorrectly someone had to pour oil on the breaks for it to have gotten on into the system.

I contacted Walmart and spoke with William who had expressed to me that he had seen record of my receipt that the last time I'd been to Walmart for an oil change was 12/23/2010, that he was going to have one of the managers go up to CarX to have them take a look at the car to see what was going on also. then he was going to submit a claim to CMI, I have sense contacted The Channel 9 ITeam and my attorney.

I am totally disgusted with the service that I have been given to Walmart and feel it necessary to go after individuals jobs, no one should be permitted to work on anyone car(s) if they aren't knowledgeable. Good Luck to all of you who have been duped by Walmart I am NOT taking light of this situation and am in the process of getting my legal team involved if necessary...

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Bad Oil Change!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

POCOMOKE CITY, MARYLAND -- About 2 months ago, I took my 2010 HHR to Walmart in Pocomoke City, Maryland for an oil change and tire rotation. I have used Walmart for oil changes for years and never had a problem. I noticed that my front wheels were vibrating more so than normal, so I was in process of taking to local mechanic to get it squared away, looked under my hood and discovered that apparently their mechanics didn't put the o-ring back on the oil filter causing a large oil leak. Luckily, I caught it in time and I will never ever take my car to Walmart for anything again! Don't trust your car to Walmart, they don't know what they are doing.

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Oil Change
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONWAY, ARKANSAS -- I brought my car to Walmart in Conway, Arkansas on Dave Ward Drive for an oil change. I dropped off the car and fifteen minutes later they called me back and said my oil pan plug was stripped. They told me they didn't do it, but I am 100% certain they did because I was the last person to change my oil.

I then took it to OReily's Auto Parts to get a new drain plug. When I told the manager what I needed and what had happened he said that WalMart always bought a large quantity of drain plugs from them because this happened so frequently. I went back to Walmart to discuss what I had found out at OReily's and they had me file a claim, and I was told by store supervisor ** that unless there were evidence to prove they didn't do it that the insurance would pay for it. NOT TRUE!!! The insurance adjuster from CMI, called me today and said he needs proof that they actually stripped the plug before they would pay. I plan on taking them to small claims court as soon as possible.

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Wal-Mart Oil Changes Rating:
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1.4 out of 5, based on 17 ratings and
36 reviews & complaints.
Contact Information:
Wal-Mart
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
www.wal-mart.com
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