Wal-Mart Oil Changes - Page 2

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Oil change = Purchase another car
Posted by on
GREENVILLE, NORTH CAROLINA -- If you go here for service be prepared to purchase another car. I took my car for an oil change. After it started making noise I took it to a mechanic. They said I had less than 2 qts of oil and no leak. I spoke to my atty. He says these guys are big enough to not have to settle. They know it and they don't. I would be looking at a 3 year battle in court to get paid for a $4300 repair. I decided to buy a car and never buy anything (not even gum) from this place. I recommend you take your car and business somewhere else too.
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At Your Service on 10/17/2011:
I wouldn't ever think of taking my car to Walmart.
Venice09 on 10/17/2011:
"If you go here for service be prepared to purchase another car."

I find that kind of funny and kind of sad. :)-):
trmn8r on 10/17/2011:
Unfortunately this story doesn't surprise me at all.

I try to not go to WalMart for any reason, but there is no way in the world I would trust them with my car.
ChuhBaca on 10/18/2011:
I'm curious what Wal-Mart's response was. This makes it sound like you went straight to an attorney.

Also, sometimes legal battles with a giant like that aren't effective, but media battles can be. Have you tried contacting the local news stations, or consumer advocate?
Starlord on 10/18/2011:
Chuh is right. Many TV stations now have consumer rights investigative reporters who do a good job. This is actually not an uncommon complaint since they did away with gauges in car dashboards because the average driver couldn't read and interpret the gauges. The trouble with idiot lights is that they usually don't come on until damage is already done. Detroit did no one any favors, going to idiot lights.
trmn8r on 10/18/2011:
Starlord - Great points. You are going back several years here, correct? I believe before MY time.

My dad's 1960's XKE Jaguar was set up as you describe. Lots of gauges. Very cool and very fast.
clutzycook on 10/19/2011:
Starlord, that's not entirely true. Detroit did a huge favor for the mechanics of America by installing idiot lights. Now they can get even more money out of us :)
Starlord on 10/20/2011:
Good point, clutzy.
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Oil Change
Posted by on
VALLEY, ALABAMA -- My husband took my 2006 Dodge durango to Wal-Mart TLE for an oil change last Wednesday, we left going out of town on a trip the next day that we had planned since May. We made it 25 miles from Valley, AL. and my truck began to skip and make terrible noises and the oil light came on, we pulled over at a truck weigh station, turned the truck off, popped the hood and my husband checked the oil. The oil level in my truck was around 1 1/2 inches above the safe level on the dip stick. We called the store and they sent a manager and a "auto tech" (which is what they call you at Walmart after you watch a video of somebody else changing oil)they checked the oil and took pictures, and after they realized my truck had been overfilled they called a tow truck and told us that my truck had to be parked at the store overnight, and the next morning the store manager would call me by 6:30am and they would have my truck towed to a local shop to be checked, meanwhile we had to rent a car to go out of town in since we had prepaid tickets for a 2 day event and prepaid hotel rooms. We had not heard from the manager by 7:30 so I contacted her. ROBIN informed me that they were not going to have my truck towed (after they had it towed to their property the night before) so we had to have it towed from Wal-mart property at our own expense!!... The manager informed me that if she had been working the night before that my truck would still be on the side of the road and she might have called us a cab. Walmarts insurance adjuster called us later Friday and told us that he had determined that Walmart was not liable because the oil pump can only pump so much oil pressure no matter how much oil was in our vehicle. The way the mechanic explained it to us was that to much oil was worse than to little!.. he said the crack shaft was working like a blender and whipping up the oil and caused the lifters to suck air and not oil. Walmarts insurance adjuster lied not only to us but the store manager about what the mechanic told him, he denied our claim without even seeing the pictures from the store or waiting until the truck could be broken down by a mechanic to determine the complete problem. After several attempts to contact the district manager of Walmart #733 (KEVIN) we have received no return phone calls. Never let WALMART tell you that they have respect for all of their customers or that they practice what they preach which is "INTEGRITY"!!!!!
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trmn8r on 10/06/2010:
Have you had the vehicle inspected for actual damage and an estimate? The mechanic's description of what can happen when overfilled by more than a quart is correct.

I don't know what your next step would be, if an analysis shows the engine is damaged, to make WalMart step up to the plate. Maybe someone will have a good suggestion. Good luck.

ps I would never have WalMart do anything on my car, including emptying the ashtray.
fast327 on 10/07/2010:
No matter who I get to change my oil, I always check the dipstick before I leave the premises. I always use the military adage; Trust but verify.
rockfishing on 10/07/2010:
It sounds like the evil empire won't do the right thing and compensate you for their incompetence. Thake them to small claims court.
unhappy999 on 10/07/2010:
You should take them to small claims court. Get a mechanic with a lot of years of experience to explain to the judge what happened. Without an expert witness or some other type of proof you probably would not win against a corporation like Walmart.
Starlord on 10/08/2010:
unhappy is right. You are not going to be considered to know enough about cars to testify as to any damages. Get an ASE certified mechanic or the auto shop teacher at the local high school to testify. Good luck.
camaro2572 on 10/08/2010:
Thanks for everybodys help! We have one mechanic that has already said that walmart caused the problem and we have another one looking at it now. We should here from him today, If we give them this information and they still refuse to pay we already have a lawyer waiting to take our case!
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Damage to car following oil change
Posted by on
FAYETTEVILLE, NORTH CAROLINA -- My son took my car to Wal-Mart Tire & Lube on July 20, 2010 to have an oil change, on his way home my car stopped in the middle of the road. I went to Walmart asked for the manager and was asked to fill out a complaint. Days pasted before I heard from the claims representative. He told me I would get my rental expenses back, they'd rent me a car and fix my car. He called me a few days later and left a message on my voicemail saying he spoke to the mechanic where my car is and it seems I blew a gasket and something about my camshaft. I went to the mechanic and asked him what happened. He informed me my car had no oil in it and my engine seized. I let him listen to what Joel said and he couldn't believe the lie he told. I called the claims dept. back and asked to speak to Mr. Hill the manager, he called and said there was a misunderstanding and that he was going to review the tape to see if oil was put in my car. I just received a call from Mr. Baker not Mr. Hill, telling me my claim was once again denied because it showed them putting oil in my car. When I asked to speak with Mr. Hill I was informed he wasn't available. Mr. Baker couldn't answer any question I asked him about the video. I know they are lying. I'm going to fight this with every once in my body. I have had to rent cars since July 21-present and I'm under so much stress and having panic attacks because of it. I don't have the extra money to buy another car because mine was paid off. Is there a class action suit against Wal-Mart Tire & Lube because something has to be done so they can stop messing up peoples lives. Someone please help me!!!
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rockfishing on 08/12/2010:
You should take this to small claims court. See if you have a legal aid department in your area, email the consumer affairs departments of your local tv news or newspaper and see if they would be interested in your story.
Helpful on 08/12/2010:
I would start by putting your communications with Walmart in writing.

Just because oil was placed within the car doesn't mean an oil plug or filter was left off. Try to get some idea from your mechanic as to what he think may have happened. If he is strong about the fact that Walmart has screwed up, I'd contact them letting them know that you would expect them to replace the engine and cover your cost on a rental. If they refuse, I would truly file in small claims court. At the very least, get your mechanic to write and sign a letter outlining the problem and to his professional opinion as to what the problem was caused by. In addition have it notarized. If he is able, bring him to court with you.

Let us know how it all turns out. Thanks for posting.
fast327 on 08/12/2010:
Good reminder to always check your oil after every oil change, no matter who changes it.
Anonymous on 08/12/2010:
Yeah don't be like me and drain your old oil and forget to put the drain plug back in before pouring the new oil! DOH! THAT was NOT fun!
MRM on 08/12/2010:
Why, Prince, Why! I love changing my own oil as it is refreshing to put the new oil into the engine.
Anonymous on 08/12/2010:
lol oh that's fine, when you remember to put the DRAIN plug back in!
Weedwhacked on 08/12/2010:
Walmart for an oil change? No thanks! I just buy simple home items from them.
michaela1989 on 08/13/2010:
Thank you everyone for your posts, they are important to me. Every time I mention Walmart and what happened to my car I hear a horror story. I've been back to Wal-Mart filed the complaint and the claims rep Joel Baker said they'd take care of it. He called back a few days later and left a voicemail stating he talked with the mechanic and my oil gasket had blown and something about my camshaft. I went and spoke to the mechanic and he said he told Mr. Baker there was no oil in my car at all. I let the mechanic listen to the voicemail and he was upset that Mr. Baker lied. I called the claims dept. and asked to speak to the person over Mr. Baker they connected me to Bryan Hill. I left a message because he never answered his phone. He called me back and left a message saying they were going to investigate and check the tape because Wal-art should have recorded the oil change. A few days later Mr. Baker calls me back and said the tape shows them putting oil in my car and checking the dipstick. I asked him if I could talk to Mr. Hill because he is who was supposed to call me. Mr. Baker kept talking and I started asking him questions pertaining to the tape and he couldn't answer me, he was reading a paper that he said was on his desk. I asked again to speak with Mr. Hill and he said "well he's in a meeting". I've called Mr. Hill and have yet to get a response about my car. I talked with the mechanic and he told me it's impossible to go to Wal-Mart to have an oil change and they find nothing wrong prior to it and then less than 10 miles after leaving my engine seizes because all the oil is gone. I know there are no cameras that shows what they do underneath my car. I am getting a statement from the mechanic and proceeding against Wal-Mart Tire & Lube. I have also contacted my local news station and am awaiting a response. There are countless people who have/are going through the same thing as me. I would like to find if there is a class action suit against them. What they are doing and getting away with is sad. I am also writing Dateline, 20/20, and any other news show because this has to be brought to light so they will stop. I am so stressed over this.
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Oil Change Nightmare!
Posted by on
ROANOKE, TEXAS -- My daughter had her oil changed last night on the way home from work. She got home and the car was leaking oil. Walmart was closed by that time. This morning first thing, she called them and told them. They said bring it back and she said I can’t come all that way in a car that’s leaking oil (the place where she had it done was 30 miles from home, but close to work), so they said take it to the closest store. She started out and it started sputtering, so she went back home and called them. They sent a tow truck to get it and take it to the Walmart and said they would fix it for her and if they couldn’t fix it, they’d take it somewhere and have it fixed.

Problem solved, right? Oh no, now they said it wasn’t anything they did. They say that gas is getting into her oil somehow and it’s not their fault. Now the dealership is sending a tow truck to Walmart to pick it up and take it to their shop. She’s beside herself with fear that it’s going to cost money she doesn’t have. I told her if the dealership finds out it really was something that Walmart did, they can hopefully talk to them and get something worked out. If not, and it really is something that COINCIDENTALLY went wrong at the very same time the oil was changed, her warranty will cover it.

I don't believe for one minute that it is a coincidence. She said they looked under the car and saw where, instead of using a filter gasket, they had used silicone. The area has to be bone dry and completely free of oil in order for that to work, plus it doesn't set up immediately. If one drop of oil gets between the silicone and the car, there's no seal. Why wouldn't they use a gasket? It's cheap enough. I think either doing that caused a leak, or they stripped the threads or crossthreaded the plug. Either way, oil was pouring out of it within 30 minutes of them changing the oil, and it certainly wasn't leaking when she took it in there. The car is only 10 months old.

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Anonymous on 07/29/2008:
I sympathize and agree with your observations. However, as soon as your daughter noticed the leaking oil, she should have checked the oil level and added oil if needed. I hope she did so. Otherwise, Wal Mart will claim your daughter is responsible for the damage because she failed to check the oil and prevent the subsequent damage. Odds are, a court would agree. Best of luck.
Anonymous on 07/29/2008:
I'm sorry this happened to your daughter. Those guys at Walmart aren't qualified to park a car, let alone put a wrench on one.
Never ever have your vehicle serviced at a Walmart!
TGuy101 on 07/29/2008:
My experience with Walmart is they never make things right.I can change oil myself but occasionaly let them do it while I shopped.Big mistake.I ended up with a stripped drain plug that I could not remove.They refused to change the oil the next time I went there.I only went there because it was not possible to get the drain plug off because of them to begin with.They only offered to pay for the drain plug.I was going to change the oil myself and it would have cost me about 10 dollars,but instead I had to take it somewhere and it cost me over 40 dollars.They put the drain plug on too tight and that is why it stripped.I make a point of shopping elsewhere because Walmart has ripped me off so bad.They are also a huge headache with overcharging .They leave sale prices on items several days after a sale has ended and a salesman even sold me a phone he told me came with a rebate.The rebate had expired and they were still advertising the rebate not just by word of mouth ,but also with a big sign.As far as I am concerned any store that rips someone off as bad as them is more like a criminal organization than a business.
moparornocar on 10/02/2008:
your not saying it all, if plug was stripped the you would of lost oil. if head was stripped then you did it the last time you changed it, sorry but that's how it seems.
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$12 oil change turns into $600 nightmare
Posted by on
SEAFORD, DELAWARE -- I brought my 1988 Honda Accord into the Seaford, DE Wal-Mart for an oil change. At the time my car was presented to them, it had no oil leaks. I didn’t notice anything when I got back in the car after it was serviced, but I really wasn’t looking either. I got home, parked my car and came out an hour or two later to run some errands and there was a huge pool of oil underneath the car. The oil was so low at this point, it didn’t register on the dipstick.

I called Wal-Mart to complain and was put on hold until the money I put into the payphone ran out.

I couldn’t go to Wal-Mart to complain because I couldn’t drive the car in this condition, for fear I would damage the engine.

I had the car taken to a local shop where they told me that the threads on the drain plug for the oil were so badly stripped, that it appeared the Tire and Lube Tech at Wal-Mart had used an IMPACT WRENCH to tighten it! It costed me $500, three trips to the garage to have this repaired correctly.

When I finally got a hold of Wal-Mart, they passed me on to their insurance company, whom I gave 2 statements to and all relevant paperwork, names and phone numbers of mechanics who repaired Wal-Mart’s negligence.

Afterwards, Wal-Mart’s insurance called me while I was at work, despite the fact that I gave them ALL OF THE INFORMATION THAT THEY NEEDED. I was working 12 hour shifts, six days a week, at the time. When I did have the opportunity to call them back, no one was ever at their desk. I sent them snail mail letters letting them know my availability and asking them what additional information that they need, yet they never replied. The worst part is that they only contacted me 2 or 3 times by phone and they would not leave me detailed voice mail messages to let me know what they wanted – only a name and a phone number.

Finally, I contacted the Delaware Attorney General regarding the matter. The Attorney General completely blew me off, saying basically I got what was coming to me because I didn’t call Wal-Mart’s insurance company back IMMEDIATELY the couple of times they called me at work. Well, I’m sorry, but I work in a factory that employs 700 people. I cannot leave the floor to make phone calls to Wal-Mart’s insurance company.

This situation has infuriated me and I can’t get any justice. I never even got the cost of the oil change back!
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wary-consumer on 03/16/2006:
So why don't you call the number they told you to?
Hugh_Jorgen on 03/16/2006:
Give Wal-Mart a break - in a fifteen year old car, with whom knows how many oil changes, it was just a matter of time before the threads went. They do make replacement parts to fix just this problem. The new plug goes in and cuts new threads - once it's in place, the center of the plug is removable and becomes the new drain. Less than $10 for the part and thirty minutes labor. Someone hosed you on the $500 oil pan - I would complain about them too.
PktChg on 03/23/2006:
By not proofing your complaint, you have actually acknowledged you where at fault. You state you drove home and a sometime later went out to run some errands and noticed the oil leak. You then state you called Wal-Mart and stayed on hold until you ran out of time on the payphone. Unless you have a payphone in your ome, sounds to me like you DROVE it to your errands and blew the oil plug. Sounds a little TOO fishy to me.........I won't knock Wallie-World for their cost of oil changes, their tech's or anything like that, I happen to like Wal-Mart. This is your fault for continuing to drive. As for your job.......I come from a factory town and KNOW what it's like to work factory/shift work. Your Super. would understnd if you needed to step away to speak to the Insurance company OR you do get a lunch and breaks. Chaulk this up as experience, take your lumps and move on.......
BDP on 03/29/2006:
Hello, I am BDP Co-owner of NWAImports.com in Arkansas... I found your complaint while searching google for some walmart related items.
I have a couple friends who work as claim adjusters here in Arkansas and have informed them of your situation just to see what they could do. They told me that regardless of what your attorney said you have 2 years by Delaware state statute to have your claim satisfied and that the adjusters are not responsible for leaving you detailed messages on your email or answering service as they NEED to speak to you in person to assist.
What needs to happen is you need to find time to call your adjuster during business hours or plan some time with them where you can discuss this. They will help to the best of their abilities to resolve the issue as long as it is recent and they have all the information. You will need to find time for them to contact you as they are Extremely busy with everyone else and cannot just call you on a certain day and time because you are available then. They are required to return each days voicemails so if you leave them a message they will get back with you as soon as they can.

Here is the number they gave me for you to call, and if you talk with the operator - they can pull your case number and all that. 1800-527-0566
Sorry to hear what happened, hope everything works out for you
Here is my profile if you need to contact me
BDP on 03/29/2006:
Another thing I failed to include, in situations like this where a drain plug was stripped, the last person to service your oil is at fault (walmart) because it is their responsibility to check and cover their back for problems like this. The Oil pan threads are prolly aluminum and the drain plug is steal or vice versa and being an 88 model it was prolly bound to happen, but they still should have checked and install proper crush washer. Your Repair shop will be contacted by your adjuster to ensure walmart safety protocols were done on your oil change as well.

Yeah, you got screwed a little on your pan as that should only be $200 or $300 max with laybor as it is easily accessible (depending on your region and demographic).

I work for a Honda dealership and had a 97 Kia Sephia given to me, I took it next door to our KIA dealership and had them change my waterpump and timing belt along with an oil change. I got it home and noticed oil leaking everywhere, they had crushed my crush ring all up in my threads and really did a number on my plug and pan, but that's just something to take up the rear when you take a car to someone you don't know. You Should ALWAYS do it yourself if you can or take it to a trusted person who will back the work. My case was a free car so I didn't care but I always do my own work on all my other nicer cars.

viperpa33s on 04/15/2006:
I heard about a bad Wal Mart auto care story. This happened a couple of years ago. A guy and his family were supposed to be going on vacation. They took there car to Wal Mart auto care to get the usual oil change and checkup. The guy picked up his car and drove down the road. The car immediately broke down. Come to find out, the guy who did the oil change at Wal Mart forgot to put oil in the engine. So the guy was without a car and leaving to go on vacation. I have to say Wal Mart did offer to pay for the family's rental car and part of there vacation.
spasticdog on 05/03/2006:
My saying is -if you want it done right do it your self.Go to your local autoparts store (not walmart)and buy you some oil & oil filter and change it yourself.It's not that hard and this way you know fresh oil was put in and the filter changed(you would be surprised how many places leave the old filter to save a few bucks).Then you know it was done right.Wal-mart employees don't give a rip about you or your car,so the hell with them and change it yourself.Problem solved.
Southern on 05/13/2006:
Why don''t you just cut to the chase and file a local small claims case against them and let it be their problem.
firstrateconsumer on 05/16/2006:
I don't think it's advisable to have any car work done at walmart - I can't imagine any GOOD mechanic being willing to work for Walmart. This is just another example of walmart trying to cut into yet another business. They can't be satisfied selling junk. They move into groceries and now into automotive - what next - maybe one day we'll be sending our utility payments to walmart. Wake up America - Walmart is a monopoly in the making and needs to be stopped. Once they eliminate all competitive options you can kiss those so-called cheap prices goodbye.
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Oil Change gone bad
Posted by on
GILBERT, ARIZONA -- I went to WalMart for an oil change as I usually do. In the past they have been quick and done without any problems. This one went bad. After 1 hr 45 min they paged me that the car was ready. I got there and it was still in the bay with the hood up. They then told me the threads were stripped in the oil pan and they tried to put in a larger drain plug to see if that would hold. They wanted to know who did the last oil change and was willing to blame it on them. I gave them the date that they had last changed it... The car was towed to a local shop where a new oil pan was installed. This all happened on Friday morning... It was 1pm before the tow truck showed up. WalMart did not want to pay for the damage. They expected me to pay for the repairs and then they would send a check from corporate in about 2 or 3 days. After talked to a few managers they decided if the bill was split they could pay it directly at the store since they havea cap on the amount they can pay out. On Sat at 3:30 they called to say that I could pick up the money, even though they knew the repair shop closed at 3:00 pm that day. I did pick up the money. On Monday the claims adjuster called and I gave him the information thinking that I would be paid for loss of time, inconvenience, etc.. yeah right!! I picked up the car on Monday and the claims administrator called Monday afternoon stating that the claim was denied since they were only responsible for damage done to the car. The did not care about how inconvienced I was or if the weekend was completely ruined. I was told that they have powerful attorneys on retainer so if they pay what they think their responsible for there is not much further I can do. Soooooo... All I can do is spread the word and tell everyone I know about my horrible experience. I've written to every newspaper, television station, website I can find.
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Dr. Jeecheroo on 08/24/2005:
You were reimbursed for your car. They can't do that all in the same day. You should be thankful. They could have just claimed that they're not responsible for any of the damages done to the car, which I think they already do.
Anonymous on 08/24/2005:
They could have least given you a case of Sam's American Choice soda manufactured by the find people at Cott Corp (NYSE:COT). This is good soda and Cott is fine company whose stock is a real bargain right now!
Anonymous on 08/25/2005:
You went to Walmart for an oil change? I hear 7/11 does great tune ups.
Mad Eye Moody on 08/25/2005:
zzrok - In Rural Areas Most WalMarts have a gas station and a auto shop (Believe it or not). In fact, in a few places Wal-Mart has begun selling cars, as well. They're into everything.
Anonymous on 08/25/2005:
I heard they were getting in the sale of automobiles. My question is considering the quality of service that you get in the store why would you trust Walmart with your car?
Mad Eye Moody on 08/25/2005:
Lacke of options - price point can't be beat; take your pick.
Mad Eye Moody on 08/25/2005:
HEY! Look at that spelling, folks! Aren't I great!?
AZJEM on 08/25/2005:
Mad Eye:Actually, I think your kind of funny. :-)
spasticdog on 05/17/2006:
Would you go to the vet for heart surgery?Why go to Wal-Mart for an oil change?THINK ABOUT THAT!
abobo on 05/23/2006:
You got your car fixed and a lesson, don't trust car repair to high school children. You're relatively lucky, most of the other customers who posted reviews here only got the lesson.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Rude and Bad Service
Posted by on
Rating: 1/51
BURLESON, TEXAS -- Per service order 485700-44690 on 04-04-2013 at 2:43 pm I had my oil changed in my truck. I was the only one there. The only one! It took them till 3:54 pm to do this simple task. Their excuse was a man went to lunch. The store manager had a " firewall" in place and all I got was a run around and 10 more wasted minutes.

Again, no customers were there and a truck came in way after me and he almost got 4 new tires installed before my 10 minute oil change.
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trmn8r on 04/05/2013:
I just expect poor service at WalMart, because that is what they are known for and I've always found it that way. Low prices and no service.

I personally wouldn't trust WM with my vehicle - their "technicians" don't have the best rep.

If you want a fast oil change, maybe one of those places that advertises a certain turnaround is in order. An hour and ten minutes isn't that bad.
ok4now on 04/05/2013:
Not that I recommend them but Jiffy Lube would probably do a better job and be faster. Why would you ever trust your car to an $8.00 dollar an hour Walmart employee?
onlooker on 04/05/2013:
Does the shop have appointment system? If so the other customer might have had a scheduled work order.
I'm not sure that walmart owns the shop, so not sure if complaint to the mgt would help - perhaps that was why the firewall.
After that experience, I would be going somewhere else for work.
JAKFK on 04/05/2013:
ok4now> The average Jiffy Lube technician is paid minimum wage as well, so that line of reasoning won't get you any better service. Same pay and experience working at Jiffy Lube as Walmart.
biomajor on 04/05/2013:
I will never take another vehicle to Walmart. In late 2002, we took our 2000 Kia in and they forgot to put the oil back in it. It needed a new engine in early 2003 and I think it was due to this,
Obsfucation on 04/05/2013:
When I purchased my car, it came with two free oil changes from the dealer. I had always used Jiffy Lube in the past, but JL was getting expensive and these were free. I was blown away by how fast and easy it was to get the oil change at the dealer, so when I needed the third one, I decided to go to the dealer again, simply because it was so easy. Guess what? The cost from the deal was close to half of what I was paying Jiffy Lube. I never looked back. It's my dealer every time now.
ok4now on 04/07/2013:
JAKFK: You are correct. Jiffy Lube also pays minimum wage which is why I didn't recommend them. My comment was from personal experience they do a better job faster.
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Bad Experience - Oil Change
Posted by on
TEXAS -- I did my oil change at Walmart, several months later I had an oil leak. I took it to a trusted mechanic (Has been using his service for more than 10 years), and was told the oil leak was the result of a poor quality oil filter. (my car is only 3 yrs old, with 33 k )

Usually I do oil change at other places, and never experienced any problems -- but I thought to give Walmart a try. I am not going back to Walmart for oil change, again.
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MRM on 01/20/2012:
I don't think the oil leak was result of poor quality of oil filter. It was result of the oil filter not tightening all the way. I've used all kinds of oil filters and never had a problem.
redmx3racer on 01/20/2012:
Mrm, sometimes a poor quality oil filter does not seal properly, no matter how tight it is. Seen it a lot, used to work in a service department.

The OP would be wise to avoid Wal-Marts "service" department, IMO.
sabletaz on 01/20/2012:
I would have gone to your trusted mechanic in the first place.
old newfie on 01/20/2012:
First of all I hate Walmart, but here in Canada they use Fram filters. That is one of the better brands out there>
GenuineNerd on 01/20/2012:
Walmart uses Fram filters in the US as well, but there have been a lot of issues in the US involving Fram (Filter Ruins A Motor) oil filters, mainly because they can put bits of filter material in the engine, as well as leak. Some Walmart customers insist that a Super Tech (Walmart store brand) oil filter is better than Fram. Others insist on using OEM-type filters, such as AC-Delco or Motorcraft. I would also advise not to use Walmart for oil changes; a local mechanic would be best, with chain quick lubes second (the quick lubes do try to hard sell you on services you may or may not need, such as coolant and transmission flushes, fuel injector cleaning, serpentine belt replacement, etc.)
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Theft During Oil Change
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MYRTLE BEACH, SOUTH CAROLINA -- In early Jan 2011, I took my car in for a routine oil change to the Walmart at Myrtle Beach, 29577. I learned my lesson. My IPOD was stolen out of the compartment between the front seats. Don't make the mistake I made and pass this along -- get and oil change and lose your valuables at the same time!
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MRM on 02/01/2011:
You are absolutely correct, that this is a lesson learned. Take all your belongings with you when you take your car to a repair shop.
Anonymous on 02/01/2011:
It's never a good idea to leave valuables in your vehicle anytime, anywhere. Did you report it to police and management immediately, and did you notice it was missing before leaving Walmart?
trmn8r on 02/01/2011:
I never leave any valuables in my car when it is being serviced. Even at my trusted local mechanic. There are too many opportunities for trouble - eg what if they leave it unlocked after it has been serviced?
MRM on 02/01/2011:
When I took my Jeep to Maaco (see Jeep in my blog) I only had a few coins on the center console. The coins were gone when I got the Jeep back but its no big deal to complain.
FlShopper on 02/01/2011:
I'm sorry it took something like this for the lesson to be learned.
momsey on 02/01/2011:
Very good and expensive lesson.

Another thing I never do is leave my car key on my key chain with all my other keys (like my house key) while I'm leaving it with the guys at Jiffy Lube. They have my address, I don't need them having such easy access to my house key!
Anonymous on 02/01/2011:
Never leave valuables in a vehicle when having any type of service done.
PepperElf on 02/01/2011:
indeed. if you value it don't leave it behind.

madconsumer on 02/01/2011:
I agree with the poster. although it is not a good idea to leave valuables in the vehicle, one should never expect the service agents to steal.

very helpful.
Venice09 on 02/02/2011:
Good point, momsey!
FlitteringFirefly on 02/02/2011:
I go to the 5 minute oil change place. I never leave my car and they serve me diet coke.
MRM on 02/02/2011:
No offense, FireFly, but 5 min of oil change is not enough to drain out all the dirty oil, including oil with metal deposits. While changing my oil, I give it a good one hour to drain out all the dirty oil.
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Wal-Mart Lube Center- Castle Rock, CO- Car engine fire/smoke damage
Posted by on
CASTLE ROCK, COLORADO -- Sept. 2010 I asked the Auto repair section manager of the captioned store if they did oil changes on Porsche vehicles. "Yes, all the time" was his reply so I had my wife take her Cayenne in for same. No problem. Then I took my 911 in with my own oil and filter and the mechanic neglected to drain the old oil and added 9 qts. of new oil which resulted in a huge engine smoke fire.
The car was towed by Wal-Mart to the closest Porsche dealership who bid over $12k to replace the damaged parts. Then to a second Porsche dealer who estimated over $8,000 to replace the damaged parts.
Wal-Marts in-house claims management company now wants to offer only to clean the car and have the Porsche dealer service the oil change correctly.
Therefore, according to the EPA, PCA and related experts we have no choice but to retain legal representation after our car has been in the shop(s) for over two (2) months already.
Don't kid yourself: The sole relationship of Wal-Marts "Claims Management" division is to stall, agitated and harass for a low settlement.
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Skye on 11/27/2010:
Stay away from Walmart for any type of vehicle work. It doesn't matter what you drive, they cannot even bake a proper birthday cake, let alone have kids they hire off the street to do vehicle work. Find a local mechanic, ask friends, relatives, co-workers, but STAY away from Walmat. Even Med-Ved would have been a better choice for you.

Thanks for warning others. Sorry for your misfortune.
Anonymous on 11/27/2010:
If I had a Porsche the last place I would take it is to Wal-mart.
Anonymous on 11/27/2010:
definitely would not take a porsche to a wal mart. wow, what I want to know is how they did 8,000 dollars worth of damage. So they just put the new oil in and didn't flush the old?
trmn8r on 11/27/2010:
Did it occur to you that the WalMart representative may have been "gilding the lily" when he told you they service Porsche's "all the time". What percentage of vehicles that you see on the road do you think are Porsches?

I wouldn't personally take a Geo Metro to WalMart for service.

I was wondering what the diagnosis was of the cause of the fire. I'm also wondering what "clean the car and have the Porsche dealer service the oil change correctly" means relative to the damage. You wouldn't expect an oil change to be sufficient to make a severely damaged engine run properly.
ok4now on 11/28/2010:
I'm trying to understand this. You have a Porsche, a $100K car and you take it to WalMart and trust the $9.00 an hour employee to do an oil change? What were you thinking? I wouldn't let these people change the oil on my lawn mower. I drive a Camry Solara and do my own oil changes. The Mobil One full synthetic oil plus their best filter costs me $40.00. By doing it myself I know it's done right.
werelucky on 11/28/2010:
Why isn't your insurance company handling all the details? Didn't you have comprehensive coverage? You left out to many details. Why take a Porche to Walmart of all places for an oil change? What dies your insurance company say?
Bill Gilmer on 12/07/2011:
If I had a Porsche,I wouldn"t even drive it to walmart to shop muchless have them do an oil change!
SamWaltons dead and noone cares! on 06/22/2013:
I wouldn't take a weed whacker to walmart for work let alone a car .. cheapest price for them, more for you is really there motto, not save money live better .. there really the only ones doing that.
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