BECKLEY, WEST VIRGINIA -- A few days ago, for the third time in past two months, I took my 92 year old father to WalMart in Beckley, WV. Yes, it would be much easier and quicker for me to just pick the items up for him and I would prefer that, however, he enjoys the trip out and likes to pick out his own groceries. At any rate, there was no electric wheelchair available during either of the three trips and there was not a foot rest on any of the wheelchairs.
The first trip, I was able to place his cane across the wheelchair and he was for a while able to put his legs over top the cane so that they didn't drag the floor. However, that is uncomfortable for him and he couldn't do that for long. So he either has to hold his legs up (again that can't be done for long) or walk his feet on the floor in front of the wheelchair. So third time I thought enough was enough, I mean REALLY - WALMART not providing decent wheelchairs!!!
So, while my father was getting his hair cut in the WalMart salon, I went in search of a wheelchair with foot rests. None to be found. A WalMart Associate asked if he would like to use an electric wheelchair. I said that would be wonderful. I was then advised that all electric wheelchairs were in the 'back' being repaired. (And I was informed by an Associate that management had already been made aware that the electric wheelchairs had not been available for quite some time). So I asked to speak to a manager.
I was told to go to Customer Service and ask for a manager. That assistant manager, after listening to my requests for a wheelchair with footrests, called for another manager. That assistant manager ** gave me to understand in no uncertain terms that it was not mandatory for WalMart to provide wheelchairs, that they were provided as a COURTESY only and that the reason they were all broke and/or being repaired was because customers were so abusive with them.
So, instead of leaving WalMart as we should have, we got creative: I put the shopping cart in front of the wheelchair and he propped his feet on the lower part of the shopping cart and pushed the cart in front of the wheelchair. It worked out quite nice. AND would you believe that as we were checking out an hour and half later, the motorized wheelchairs that had been in the back getting repaired were getting plugged up!!! All of a sudden, the motorized wheelchairs were fixed!!!
However, principle is: A billion-dollar company like WalMart should be bending over backwards to make sure that there are decent wheelchairs available for disabled customers. I am not talking about the motorized wheelchairs - we would have been more than happy with a regular wheelchair if it had footrests. I do not think for one minute that abusive customers stole footrests from wheelchairs and it would take some heavy-duty abuse to break a footrest!!! Does not speak well for WalMart at all. So back to Krogers we will go!!
CROWLEY, TEXAS -- It's funny that Walmart advertised you don't need competition store ads for price matching. Each and every time I try to price match, the cashiers give me a very hard time. Most say they need a ad or flat refuse to honor Walmart policy. Some of the cashier's have stated the general manager will fire the cashier if they give a price match for any item over $3.00. And it seems impossible to use more than three coupons even if you buy the product on the coupons.
I have called the corporate office and was told a regional manager would contact me about price match complaint. I have been waiting for weeks for that call. I called back six times still no return call back from a regional manager. It appears to me this is fraudulent way to conduct business. At least it is false advertising. I will be contacting the Texas attorney general's office consumer fraud division maybe they have better luck in getting a return call from Walmart regional manager.
It seems that if you price match a lot the cashiers try to embarrass customers. One cashier tried to embarrass me saying that she could not honor my price match without an assistant manager and I would have to get out of line till the manager could come to check out the ad. She was very rude and I refused to get out of line. She said that she would call the cops. I stood my ground and started recording the situation with my cell phone. When I did that amazing thing she no longer needed a manager approval. All the customers in my line were mad at how rude she was then several wanted to talk to that manager including myself. Which the cashier refused to call for us.
JUDA, WISCONSIN -- And this is what I emailed them... First I am taking the time out of my busy life to email Walmart corp. to let you all know how pathetic the customer service department at **. If a customer calls for a technical problem it should be dealt within a professional manner, not a ghetto non educated third party call center.
I called after attempting to place an order online through Walmart.com. It was for the Lego Friends advent calendar. According to Walmart.com the item could be picked up next week Friday at my local Walmart, however it decided not to let me complete the order. I called the lovely (I'm being very sarcastic) customer service phone number where I was transferred three times and spoke with very uneducated individuals. The first lady who was ghetto and had horrible English, had no idea what the Walmart site to store was HELLO, why in heavens name would Walmart hire a third party company if the employees are that dumb...
She was yelling at me and rude when I asked her to adjust her headpiece so I could understand/ hear her better. She didn't so I yelled and for five minutes argued about being able to talk to a supervisor. After waiting on hold for another seven minutes and the same elevator music and automated messages about going online to check the status of an order. The male supervisor, ** (I think) came on. He was yet again obviously extremely uneducated (horrible ghetto English, like South Chicago gangster want to-be).
Whatever, I explained again what happened. **, said there were no zip codes matching, I found out he was deaf on top of just plain stupid. He obviously is so uneducated he typed in four numbers for a zip instead of five!!!! Really, I know that at Walmart only pays minimum wage but come on where in USA is there a four digit zip... I clearly told him 53566 not 5356. When he pulled it up finally realizing he was dumb there were non in stock I asked how that could be when on my end it clearly stated could be picked up 12/13/2013. He started yelling and talking over me about how there were non in stock.
So I asked if he could find one within fifty miles. He yet again showed me how poor the American education system and Walmart is, by telling me that on his side when he typed in 53511 Beloit, WI that there were no other Walmart within that fifty miles... there are ten at least... so I opened another tab on my browser went to the website and wow Dekalb, IL is 49.16 miles away from 53511 Beloit, WI. I pointed this out to him and asked if there was some IT tech problems. He being a very rude uneducated individual yelled and to continued to speak over me when I was explaining his computer should show what mine does!
Especially working under the Walmart customer service department. He just kept on how he had no stores within that fifty miles showing up, what an idiot! So I told him he was an ignorant obviously ghetto as hell employee showing how Walmart loves to keep their poor employees poor and dumb.
Shame on you Walmart for three reasons... Educate your third party reps! Come on for someone at one of these call centers not to know what site to store is. Please for the sake that time is precious speed up the customer service line. FIX WALMART.COM obviously there is a glitch. I already spent the extra cash for the toy threw Kmart where it was a very smooth transaction and I didn't have to listen to an uneducated ghetto employee who had no idea about the services their company had / had not have to offer me.
EAST DUNDEE, ILLINOIS -- People need to be aware that if damage should happen to your vehicle by a Walmart cart on Walmart's property, Claims Management Inc. WILL NOT do anything to ASSIST THE CUSTOMER. Even after their Walmart employees assure you, as they did me, that Walmart will indeed pay for everything to repair your vehicle, just as it was before you parked it on their lot. I parked my car away from everyone else at Walmart's parking lot early Sunday morning. While cart attendants were visible to me collecting carts, a cart came flying across the lot and put a huge dent in the side of my new car.
I went inside and told a manager at the customer service desk who got another (loss prevention?) manager for me. While I was waiting, she assured me that Walmart would pay for the damage to my vehicle as it was on their property in their parking lot. Another associate came up and told me the same thing, they always do the right thing and take care of the customer.
A lady came up to the desk, came outside to my car with me, took pictures and took a report as to what happened. She said she would review the security cameras, which I fully encouraged as I wanted to know what happened too. She said she would call me the next day, Monday, and make sure that Claims Management, Inc., the company they use for claims, had contacted me to take care of this.
Monday comes and goes, no phone call. No call on Tuesday either. I call Walmart on Wednesday, 11/20 to follow up with the status of my claim. They apologized and provided me with a claim number and told me to contact Claims Management at 800-527-0566. I was assigned a Claims Manager - **. I leave ** a message. ** with Claims Management Inc, returns my call just after 9. She's located in Arkansas. In so many words, she tells me that they will not take care of the repair my vehicle needs because they said we had 62 MPH winds and the cart was blown into my car.
On Sunday, we did in fact have storms and high winds in Illinois. There were tornadoes in our state too. But not at the time that I was at Walmart. This happened at 9:50AM. It was sunny outside. The storms didn't come until 11:30 in my area. ** the claims adjuster, is using an out-of-state weather report that does not coincide with what truly happened, just to get out of doing the right thing. Just to get Walmart out of taking care of their customer.
I told ** that I would be sure to let everyone know how Walmart does not take care of their customers. ** asked me why I would slam Walmart and said it wasn't fair to them. I let her know, as I want everyone who reads this to know, if you were promised by several employees that they would be taking care of the damage to your car, then they use every excuse unfairly to get out of it, wouldn't you do the same thing?!
I am severely disappointed by the behavior and actions of ** who has represented the opinions and decisions of this store. If Walmart management finds this to be acceptable, then I believe it's fair game that everyone who reads this should be made aware of the potential issues of patronizing this store.
You flunk Walmart! A simple online purchase turns into a EPIC FAIL on your QA almost across the board. I ordered a laptop... considering the amount of packaging, the Styrofoam block protection, and "the box inside a box" care taken for this product NOT to be damaged during shipping I can only assume that it was packaged in the damaged state I received it. In other words, somewhere down the line an employee made a conscious decision to toss the broken piece inside the plastic sleeve, fit the Styrofoam cuffs, box and mail my laptop out without a second thought.
I called CS to expedite the process of returning the damaged laptop and having a replacement sent out as I planned to use this for upcoming work. The first person I spoke with was quite helpful and guided me online to the appropriate pages and links I needed to acknowledge my responsibility of returning the damaged laptop. We did this specifically to allow him to expedite the processing of a new order with a promise to overnight it to me. The last thing he left me with was to print out the page I was on, tape it to the outside of the box and take it to USPS. No problem - We hung up.
I began printing out the page and reading my screen only to see that the instructions say that this page goes "inside the box" and the mail carrier would contact me to pick this package up. - Now I'm confused, I call back and speak to another CS person.
This female CS person is obviously having either a bad day or more likely a bad life and extremely ** insisting that I need to ignore the webpage instructions, print the page out, tape it to the outside of the box and take it to USPS... Not bending, I explained yet again those were NOT the instructions on the page, READ her what the instructions said word for word and made a 2nd point of the original carrier being FedEx and NOT USPS. Nope, take it USPS as I am instructing sir. -fine, like a ** I package it up and drive about 4 miles to USPS where I stand in line for 15-20 minutes only to find out that NOPE take it to FedEx sir....
OK, now I drive across town to take this package to FedEx only for them to try to collect postage for the damaged shipment... because I didn't have a proper return label (no fault of mine). So, FedEx asked to see the label I printed out and put inside the box and by doing so I now have an order number - I can call Walmart CS while standing there in the FedEx building - the first person I speak to needs to know the whole story of course and he confirms that - No, I didn't have to do anything more than what I did from home online and someone would be calling me to schedule a pickup.
By this time I am asking for a supervisor: "I cannot just let this go, I think I need to speak to a supervisor and file a report - this is costing me time and money, not to mention the stress and aggravation" So, he instructs me to dial "211" after he returns me to the queue. I wait only to find myself trapped in the queue after dialing 211 and I land in another department where I have to tell the person ALL OVER AGAIN my circumstance... she tells me that 211 has been changed to 221 and instead she says "let me transfer you over" - relief... she transfers me, I get some ringing and a recording for a wrong number and an automatic hangup.
PURE FRUSTRATION at this point. So I take my package and drive for home calling back (safely - with a headset) and get yet another person that won't get me a supervisor until they "hear my story" - however, this time she put me on hold and walked a supervisor to me and I get to tell my story all over again for like the 5th time now... and finally some resolve.
Here's the end result of that convo: She confirmed that "Yes" I can expect a call from UPS (not FedEx nor USPS) and that they would indeed expedite my new laptop to the address I gave them and for my trouble I would receive a $60 refund to my Paypal account - hardly worth it, but I have to admit I had that refund within an hour or two. OK, fine. I spoke my piece and a supervisor can create a report and hopefully re-train the CS monkeys to get it straight for the next person.
That was on mid-day on Thursday... it's now Tuesday night of the following week and my order status still shows "Pending" meaning what ???? even if it did process tomorrow... I still wouldn't receive it until Friday at best and that would be an 8 day wait (on top of the original purchase and wait) for an EXPEDITED order ???? ...that of course is assuming that they actually do process my order tomorrow... and at this point I really have my doubts!
I give up Walmart, you are obviously far too ignorant and/or have complete imbeciles running your staff. I cancel my order and will FOREVER take my business elsewhere. Oh, and did I mention that my money is now tied up in the system for God knows how long before being returned to my account. Walmart You Suck! GRADE "F".
EASTON, MARYLAND -- I am 82 and use bus service rather than drive. At 1:55PM two days ago, I was trying to return the worst and least safe product in this category that I have ever seen sold. I had my two items and the receipt for them in a small plastic bag. The customer service desk that handles refunds was very very long and even though I returned to it, it never got shorter. One young man was trying to handle refund requests for roughly 12 people.
By now, my time to get an hourly bus was upon me. I took my several purchases and my refund request to a cashier with no customers and asked if she could please help me with the refund. She said no, I told her that my bus was almost there, that I would have to wait for an hour if I missed it. She said she would check it out on her register. I was her only customer then. She did something with the register, said, yes, she could handle a refund and I handed her the package with my two items for refund in it.
She asked me why I was returning them. I showed her why I was returning them. She asked for my receipt. I handed it to her and she said, "You've already got your refund. See, there is a mark next to those two items." I said,"Yes, I always do that when I return something to help the clerk at the customer service country know which item I'm returning to help her save time."
She refused to listen to me and kept saying, "You already got a refund on this. It has marks next to the items on the receipt." I pointed out that I had also written "Return these two " on the top of the receipt and that the receipt one gets after getting a refund is a different kind of receipt and it is signed by the customer." By this time, there was a man behind me listening to this humiliating conversation with a Wal-Mart cashier who was determined not to accept the truth for the truth.
Or to realize that she was endangering Mr. Walton and his horrible store with a suit for false accusations. A manager finally walked over and said, "What's' the matter?" This cretin who deserves to spend the rest of her life behind that counter, said "shes in a hurry to get a bus and she's saying she wants a refund and she already got one.'
I want through the entire explanation again. The manager said, "Give her the refund.." and then this idiot said, Well the package is open so she shouldn't get a refund." At that point, I said NO.. I will not pay for an item that is the most dangerous product I've ever seen sold anywhere." My attitude was at its final straw and the manager obviously got it; She said 'Here," closed my package, and said, "Give her the refund".
I am 82, a retired professional and certainly never expected to be abused by a clerk who simply didn't look at or listen to the facts. The idiot seemed to have a vested interest in calling me a cheat and a thief in public.
I called the corporate office and asked for the name of the VP of Operations for this safe and was shifted to a "Customer service creep with a pumped up title. No, I did not talk to that person. I will not waste my time listening to trash explanations. I will never give this store a dime, not a penny, in my lifetime again.
ALL -- I find it to be funny when people complain about Walmart. Walmart is a low price leader because they carry the lowest quality products. Most people want top brand names at prices way below what the manufacturer can put the product out for. So, what do we do? We go to Walmart and buy products that look to be like what we really wanted. It is Walmart's policy as a company to deceive you. Walmart. Goes to the manufacturer and manipulates their product. They want their products to be in their stores but in order for the company to supply Walmart with the cheap prices that Walmart feel they deserve over any other retailer. The manufacturer has to lower the quality standards. So what you get in return is a pretty package. That looks like something that is great quality. When you open the product and use it it is a secondary product. That is Walmart's fault. They buy cheap crap from China and imported to the United States. Where you the consumer gobble it up thinking that you can outdo a retailer with good quality products.. As a consumer you need to decide if you want fox that will last or if you want disposable products. That make you feel good for a short time. When you do this you are hurting only yourself in the long run you end up spending more money to keep up with your habits because you feel deemed necessary that the products are new and at the cheapest price possible. Designer people with Walmart products is the Army. It's funny when I was a child people made fun because you wore cheap clothing from Kmart. All of a sudden, it became a trend for people to buy the cheapest crap they can possibly put on their back, made in the sweatshops in China, distributed by Walmart. Putting the American workers out of business. And you feel good about yourselves. I have no sympathy for anything like this. You brought it on yourself.
Get a life find a job and move on. As a consumer you should know better. Your job is to keep your family working. Keep money in your household. Make sure that you are Receive a decent wage. But you cannot do this by outsourcing family benefits. To a Third World countries such as China. And allow Walmart to manipulate the economy. So in return, like I said you get what you pay for. This is why we have no jobs no factories no benefits and no respect for each other. Back in the day people stood in line for a job to support their family now they stand in the foodstamp line waiting for a handout. What's wrong with this picture? We are headed for communism only because we refuse to work and a lot of other people makes decisions. What a role it became when the American dream is based on the cheapest trash that they can buy at the local Walmart store.
LAS VEGAS, NEVADA -- On December 19, 2012. I was making purchases at my local Wal Mart in Las Vegas. I spent over 1000.00 That evening. I was hit by a pallet jack in operated by an employee. I actually did get hurt badly, after trying not to go to the hospital I finally did. Turns out I have a disk problem from twisting away suddenly when the pallet jack latched on to the back of my ankle as I stood at the jewelry counter. My attempt was to have Wal Mart pay my co pays for treatment. I needed treatment because lifting my bed bound husband became very difficult and very painful. The Doctor stated I now need an orthopedic surgeon. Wow I can't believe that Wal Mart said that nothing happened and I made it all up. I was badgered in the store by the manager to fill my incident report even though I declined at first. All the employees attested to what they saw. I am sure that the jewelry counter does have video. I just can't believe the nerve on Wal Mart not to live up to protecting customers in their store when something happens. I reported them to OSHA for a violation of using equipment when customers are in the store, I reported them to BBB, and to the consumer complaint agency. I am awaiting their response. OSHA said they would investigate the matter. I am so injured that my husband had to be placed temporary in a nursing home and be without his wife because I cannot lift him because of what happened to by spine.
I feel that Wal Mart should at least do the right thing instead of just thinking about how much money they can get from consumers. They sure put a huge dent in the now quality of life. Shame on them. I miss my husband.
CALERA, ALABAMA --
Walmart Calera Super Center, CAlera Alabama Store ID: 7dpboq14dzgf Saturday December 15, 2012
"Managers" Rebecca and Jo Ellen displayed bully tactics toward me and my son after we complained about their unprofessional and actions. There was no kindness, no apology, only sarcastic and argumentative attitudes from Rebecca, Jo Ellen and the employee they asked to look up a price who took 15 min. so I got it myself and they tried to do the transaction without my permission, argued about my requesting a receipt and also tried to give me the mug I didn't want that had the price on it. I swear I will go anywhere else to shop before walking back into that store...... preferably an entirely different company than Walmart, Sams or any affiliation that permits this type of bullying to customers.
They wouldn't sell me the photos that I bought, put on CD and had printed so I told them I'd take my business else where, Manager on duty: Rebecca said: That's fine you can do what ever you want.. I said I know I can and don't need your back talk about it.. and she (instead of walking away as I was) threatened to call security... she wanted an argument.. she got one. It makes me sick how Walmart managers at this store always start arguments of LIKE IT OR LEAVE and when that's not well accepted by the patron the threaten to have you escorted out for arguing BACK!
Later at check out, the very unhelpful ladies I had to call over 2 times "Jo Ellen and the associate she was gossiping with" in between fixing one part of our problem and rushing away before we could let them know there was no price on our Christmas mug, 15 min. later they still have not gotten the price, we started to leave and she said, don't' you want the price? I said yes but I guess I can get it quicker myself so I started off to get it and she argued "She's right there with the price" But she wasn't..??? I said "WHERE" walking over to where she pointed? I looked for her. Jo Ellen stated "o she must have gone into customer service". I I then, quickly ran and got a mug of the same type with a price on the bottom. Before I could get back, they made a transaction without MY permission or approval. Then they argued because I wanted a receipt to see what was actually rung up... they tired to give me the mug I did NOT want and the associate now was getting quite snippy stating that she was sorry she didn't work fast enough for us... starting yet another argument.... Rebecca comes over to add her bully flavor to the whole thing and they threaten to call the cops because we "I my son" by this point were beyond patient with their pompous stupidity and bullying arguments... I'm thinking.. what are the cops going to do??? We are trying to check out and leave this nasty hateful store with our merchandise... so the cop will help HOW??? Just a Bully tactic... that's all they are and I am sick of spending any money in that environment, so is my son. We will go anywhere but Walmart for the rest of our Christmas purchases and any other purchase from now on for that matter.
PS: Never trust the employee who flashes the COMPLAINT PHONE NUMBER that's WRITTEN ON THE BACK OF THEIR HAND! That number~as they well known, will get you NO where.
205 668 4145
WASHINGTON, PENNSYLVANIA -- Workers here are subpar not only did I ask the check out person if I had all my groceries off the turn stile and was informed I did. I didn't notice till I got home called Walmart and was informed to come back and get the product I left behind. When I did I waited in line at the customer service desk and was informed to go and get the product I was shorted again from the grocery area and return straight to the desk so they could bag them and send me on my way. When I returned the line was still there and I did as the worker informed me. When a rude customer who just got in line started cursing at me the worker refused to speak up. When I tried to eplain the situation the customer threaten to due physical harm to me. I looked at the Walmart worker who then shrugged her shoulders and said nothing. THis worker told me to come directly back up to the counter and then when she saw some bully bullying me she did nothing. The other customers said this guy is going to hit you if you don't leave. I left thinking where is the customer service or security on walmarts part. I should have never been threatened from another patron and the Walmart employee who is in customer service should have spoke up and informed the patron of my situation but didn't and choose to make me look like the bad guy. I will never ever ever shop here again. To bad to because the prices are low but Giant Eagle acros the way has the same products a couple of cents more but for safety and service I think Giant Eagle is the way to go. SHAME ON YOU WALMART AND YOU NEED TO TRAIN YOU CUSTOMER SERVICE PEOPLE. DON'T JUST THROW ANYONE INTO THAT POSITION!
One more thing I know I am not the only one who hates these new turnstiles the check out persons uses to bag the groceries, every other time I get shorted due to these I am sure Walmart likes them they get to steal from the customer and think if I get shorted every othertime the product you pay for goes back on the shelve were talking billions of dollars a yr Walmart robbing there customers. There should be a law againts this.