LIVONIA, MICHIGAN -- After falling on hard times financially, I called Walmart Customer Service to ask if my 20%+ interest rate might be lowered. I was told no, so I closed my credit card account and continued to make the payments. My minimum payment due was $78, so I tried to set up automatic payments of $107 per month. Walmart made this extremely difficult to do, so my bank said, "Let's just forget trying to set this up with Walmart--we'll set it up for you."
I wasn't even three months into this plan when I got a bill from Walmart with a $35 "late fee." It seemed that they not only wouldn't lower my interest rate, but they actually raised it! My minimum payment was now $109, and bank and I had set up $107 based on the $78 minimum that had been due.
When I called customer service to complain, I was told there was nothing I could do about my interest rate because my account was closed (And yet they had no difficulty in raising the rate when it was closed). I told a friend about my experience, and she shared my outrage, saying, "Let's just cut their interest altogether. I'll pay it off, and you just pay me back."
Not wanting her to do that without gaining anything, I told her I would pay her back at 11% interest. My friend gained 11%, I saved 11%, and Walmart lost 22.9% interest plus two customers. This is a company that seems to me to be inflexible, spiteful and greedy, and I am glad to take my business to places where I feel respected and appreciated.
BIXBY, OKLAHOMA -- I've noticed this with the same Wal-Mart store (Bixby Ok) several times since Feb 15th 2015 (four weeks). Wal-Mart will advertise a sale price say $1.00, you get a few of the items. When you get home and look at your receipt you'll notice that the so-called "sale" item advertised as $1.00 actually rang up as $1.50. This exact scenario happened to me this past weekend. I purchased four items advertised as $1.00 but they rang up as $1.50 each. So Wal-Mart made an extra $2.00 off of me that I did not plan on spending. A freak thing? I think not. I've had this exact same thing happen to me four times in the last four weeks.
I now think this is a small scam that Wal-Mart does. They advertise low price, you decide to buy it, it rings up at higher price - you get screwed. Most people will not take the time out of their day to go stand in the long lines of Wal-Mart Customer Service with merchandise and receipt to get $2.00 refunded to them. Who has time and extra gas money to do that? And I am convinced that Wal-Mart knows this. I complained about it to a manager and she did do a price check and match the advertised price on their in-store sign but it made everyone in line behind me wait and hence, get irritated at me, and, the cashier was downright hateful to me.
Wal-mart has gone downhill so much: dirty stores, hateful employees, shelves not restocked, only carrying certain brands that agree to Wal-Mart discount pricing etc. I'm no longer a Wal-Mart shopper. I'll take my money somewhere else.
MT OLIVE, NORTH CAROLINA -- I stopped this morning to purchase some yogurt, went thru the self checkout line and when I hit the key to finish my purchase and pay for it... it gave me my receipt. Never asked me for my PIN number. I found a store employee and told her she needed to have someone check out their POS machines and she told me that if the purchase is under $50.00 Walmart does not ask for a PIN. So much for security!! Someone could steal a card and stand there all day and as long as the purchase didn't go over $50, they could bleed your account dry.
ATLANTA, GEORGIA -- Walmart sells their Penn Practice/Coach Tennis balls at Walmart.com for $4.99 a can. When I pointed out to them other online retailers sell this product for $1.79 a can the person I spoke to at Walmart.com said it didn't matter and $4.99 was their price. Even the label on the can says these tennis balls have defects and are for practice only. Walmart even sells the real Penn Championship Balls for $2.53 per can. I just point this out to show how unreasonable and ridiculous Walmart can be. I don't think real humans work at Walmart.com -- just hypnotized robots.
RIDGELAND, MISSISSIPPI -- Alicia is a horrible WalMart associate. She was very rude and unprofessional. I guess she did not want to be bothered because she started telling me that they did not have the product that I was inquiring about before I could finish my sentence... and they did have the product in question. She acted very childish, trying to argue back and forth with me.
Finally, I asked to see the manager who was evidently a friend of hers. Alicia was standing next to the manager smiling while I was describing what happened. I rarely go to WalMart but decided to go in with my family. It was a terrible experience. WalMart needs to do better. Be careful who you hire... your competition has competent people working. After this layaway process, I know I will not be back. As for Alicia... well I am sure she will continue giving bad customer service... and will retire at WalMart!!!:-)
FRIENDSWOOD, TX -- I recently moved to this area from Gilbert, AZ. I loved my Walmart on Gilbert & Germann, it had everything I needed. The shelves were well stocked, clean store, and friendly employees. That is not the case at the Friendswood, TX store. This store has no fabric department and there are no canning supplies! Not even canning jars. The store is always dirty, and the shelves are not kept stocked. The produce section is the worst, the bins on a lot of what I need are empty. I hate having to go to multiple stores to get my shopping done.
Every week, I go to another chain store to get their sale items and look at the other items on my list. As I stand in the clean, well stocked produce section, but higher prices, I think "I will go to Walmart, it is cheaper there." I get to Walmart, and sure as **, the bins/shelves are not stocked and the produce is lacking quality. I can't remember the last time I saw a 'yellow' banana there. The choices are green and brown. #walmart
DOUGLASVILLE, GEORGIA -- I will start off by saying never again will I go to a Walmart for prescriptions. I may take it further and not go to Walmart period. I spend over $1000.00 a month at Walmart. I dropped off my prescription at 7pm and the assistant asked if I want to wait for it to be filled. I stated, "no I would pick it up in the morning." He stated "ok, it will be ready for you. You will get a text."
The next morning, I still had not received a text and I had to go pick up the prescription and start taking it prior to surgery. Well I went to pick it up, and they did not have the prescription ready. They also stated that they had the “real” brand, but not the “generic.” The pharmacist stated that it would be later on that evening or maybe the next day before they would have that in stock. If did not start taking the medication that day, I would not be able to start the surgery. The pharmacist stated he was “sorry.” There was nothing he could do.
I stated that he could give me the “real” brand for the same cost of the “generic” brand since they were out of stock and it was over 12 hours that they knew this issue. The pharmacist stated he was “sorry." I took the “real” brand for $75 difference out of my pocket for their incompetence of having drugs on hand or getting them to the store. I stated that the pharmacist said they were sorry for not compensating for their mistake or mis-management of the pharmacy and not trying to make the situation better for the customer. NEVER AGAIN...
GALENA, ILLINOIS -- On 05/14/14 I went into the photo dept. to see about taking a recent photo from my Canon camera and getting a print. I had never used the machine to do this. I'm really bad at that stuff! Anyhow, almost immediately a young Lady asked if I needed any help... Well to make this quick; She walked me through the whole process, helping with the size etc. Even printing on the photo itself what I wanted to say, even picking a "font style". I could go on but I think you get my drift. I then left the dept. but quickly returned to look at her name tag. Deven; Great Employee.
CARO, MICHIGAN -- Not only once but several times I have gotten attitude from Walmart associates. I only go in certain lines because I don't want to deal with grouchy cashiers. Today is Easter Sunday and there is seriously only 2 lanes open and the lines are forever long. So I went to customer service and said "oh crap, I was going to pay here but I have bananas so I cannot." She said, "oh no, I'm sorry." I said, "oh no, it's OK but there are only 2 registers open out there." And she said, "well, it's Easter Sunday" in a snobbish way.
When I worked at Meijer we were not allowed to say anything like that to customers. If the boss or manager found out we would get in trouble. Meijer teaches their associates to respect no matter what the situation is. The girl could have said, "Well, it's Easter Sunday and most people have it off today because it's a holiday" that would be way better. The amount of rudeness is ridiculous. The girl is usually really nice too so maybe she was just having a day or I pushed a wrong button. If you choose to work in customer service then you have an obligation to be nice to every customer.
GRANITE CITY, ILLINOIS -- My daughter had bought some wine which smelled and tasted spoiled. They buy that brand often & had never had a problem until that night. When we returned it not only was the associate friendly but instead of just refunding the money, she wrote down the batch numbers on top of the box so we could make sure the replacement came from a different batch.
All the ones on the shelf were different so we exchanged it for another one. We would not have thought of that ourselves and would have just picked one. Not only that but the associate, Kathy, who is a 20 years. plus assoc. is always smiling every time we see her - we are in that store a lot - she always says hi and acts like you are someone she's known for years.
At a time when most stores are understaffed & the associates are over-stressed, it's nice to have someone who is ALWAYS pleasant & acts happy to help the customers no matter what they need. Whatever you're paying her it's not enough. We will also make sure the management at that store knows so maybe they'll recognize her at the morning meeting. She's a good example for others to follow.