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Horrible Experience
Posted by on
SOUTH CAROLINA -- I went to the Wal Mart super center hair salon. This was the worst experience of my life. I wanted a very simple cut with a few layers. Well there were 4 stylists there with no customers. I walked in asked about the cut and style and if any in there were able to handle it. The lady at the register said she would do it, to just have a seat and she'll call me. Well I felt, first off with no customers and 4 stylists...there should not have been any wait. But I waited anyhow. Waited 20 minutes before she finally got done yapping to the other stylists. She sits me down, asks me if I wanted the shampoo. I told her there was no need for I just came from another salon to have my hair colored. (I didn't want a cut from the other place because it was very pricey). Like I said this cut was simple and wasn't worth the price from this other place.
So she said "oh good, whatever." Instantly I felt that may be I should have said yes to it, where at first I thought it was a favor to her to skip a step. But she formed an attitude about it.

So anyway, she begins spritzing my hair with water and just starts hacking hair off...straight to the short length. Most stylists work their way to the desired length, and make sure as it gets shorter that its the cut you really want. The other girls started to talk to her and was pretty much making her hurry. They wanted to do some lunch thing they were talking about. I caught a glimpse of her expression as she tells them shes going to miss it because of me. She made this "I don't want to do this , nasty look". Shes almost got my hair to a short length that I asked for, all that was needed were my bangs a small spot on one side and some layers. When she plucks a piece of hair and walks away. comes back and says I cannot cut your hair no more, you have nitts. I was like no I don't, I just came from another salon for coloring, they would of said something then. So that's crap. Then I asked to see the hair she pulled. she said she dropped it on the floor. I said well if I have them then pluck another out and let me see. then I made a comment that's its probably heavy dandruff.

I color my hair a lot and dryness was normal. She says "oh no I can't do that." I said its OK, pull one, I need to see. She refused to pull out another hair. The reason she refused was because there was nothing there. I told her, shes not going to stop cutting, that she cannot leave my hair half done. So she grabs a chunk and hacks it off, and says, "There, its the style you wanted". And sends me to the counter. well I'm paying, and as I'm paying shes grabbing her coat and hand bag and walking out with 3 of the girls. The girl at the register didn't say a word to me. needless to say, I'm in Wal Mart with chopped wet hair. I walked around for a bit to help my hair dry. I go to a mirror in the lady's department and notice, its shorter than I asked and there were no layers at all. Not a single layer. She was so worried about missing her lunch-in that she totally F*ed up my hair. well I went back over there and no one was even there. I had the customer counter page someone there, but no one showed. I waited a half hour. The girl at the counter knew the other girl purposely messed up my hair and didn't want to hear me complain.

Well, its the last time I will ever go there for a quick cut. Oh and by the way, I ended up going back to my other stylist, he said, all stylists check first. he said there was nothing but some minor dandruff in my hair. I had him give me the layers I had wanted, not to mention, he also had to even out my hair. one side was longer than the other. I left him a great tip along with his pricy layer cut. but he fixed it so guess it was worth it. Has anyone else had this kind of experience or one similar from Wal-Mart.
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tander on 05/07/2008:
Walmarts where I live don't have hair salons but I don't think I'd trust a Walmart salon to cut my hair, you get what you pay for, you should have had your hair cut where you had it colored.
Anonymous on 05/07/2008:
I'm going to go out on a limb here and say that you were really angry when you wrote this and it might be a bit exaggerated. If the haircut was as bad as you say, and the stylist acted the way you say she did, I would not have paid for the cut and I would have waited all day if I had to, to speak to management about it.
GothicSmurf on 05/08/2008:
1. It's hair, it'll grow back.

2. You get what you pay for.

3. What did the girls manager say? Did they offer to pay for any of the repair cut?
yoke on 05/08/2008:
You get what you paid for. You did not want to pay the money ar a real salon, you would rather get it done at walmart. Did you really expect a salon haircut at walmart?
DebtorBasher on 05/08/2008:
Sorry about your experience, but a place that takes walk ins and there are no customers there, would tell me there is a reason.
You should have had some pics taken of what they did and taken it higher with your complaint. The comment about the head lice would have put me over the edge. I wouldn't have paid. Sounds like these are trainees and I feel for you. Others may think you overacted, but I don't think you acted enough. Yes, it's only hair and will grow back as the others said, but that's not the point here...the point is, these people are supposed to be professionals and they acted like idiots. I never make my appointments before lunch, because I don't want them rushing...I like being there when the place opens...the more customers they have before me, the more chances of them being irratated by the time they get to me...This goes for my dental appointments as well.
DebtorBasher on 05/08/2008:
"You get what you paid for" ?????

She didn't pay to have her hair chopped like that...she paid for a layer cut and did not get it.
Anonymous on 05/08/2008:
Like I always say... you pay peanuts, you get monkeys.
cherpep on 05/08/2008:
Sometimes you wonder if it would be worth saving the dollars and getting a cheaper hair cut. I guess in this case, it was not. Live and Learn. Good post, obviously that Walmart does not hire professionals. I would expect that other Walmarts hire the same level.
CrazyRedHead on 05/08/2008:
My hair is long and one length, except the bangs. It has taken me 6 looong years to grow it out from a military buzz cut and it isn't hard to cut. I went to Walmart salon once and that was the last time I will go there. I asked for about an inch off all the way around, and she took off 3. Needless to say I was very unhappy. It was a wet cut and not washed. I normally go to Queen City, but they were closed that week. I wouldn't pay and they called the cops, but once the cops saw the hair on the floor and what I had asked for they let me leave. I know that hair will grow back, but mine seems to grow very slow and it took a long time to get it there.

I can get a shampoo, cut, a coloring rinse, and a blow dry for about $10.00 there and they do a really good job, but again, my hair is not difficult to do.
sarahnkrystal on 05/08/2008:
Like the other places in Walmart the salon may not even be owned by Walmart and they may just lease the space so Walmart may not be able to do anything about your complaint. I am not sure though. There is nothing that I hate more than when people mess up my hair because it either is expensive to fix, or it takes forever to grow back.
Ponie on 05/08/2008:
Wow, CrazyRed! Where's this place that you can get all that done for $10? Around here, that's the price you'd have to pay to just walk into a barber shop to sit down to read their outdated magazines.
GothicSmurf on 05/08/2008:
Crazy- Last time I got my hair cut, I went to a walk in place. They had a "sale" on cuts. I asked for no more than an inch and a half, the woman even showed me on her comb how much she was going to take off. 4-6 INCHES later I wasn't happy. I paid and left and vowed to never pay for an inexpensive hair cut because they are just cheap in the end.

Actually, I need a trim.. it hasn't been cut since that woman chopped my hair.
Anonymous on 05/08/2008:
Since hair is your "crowning glory", why take chances with a bargain cut? You definitely learned a valuable lesson. I can't believe they even expected you to pay after not finishing the cut. What a bunch of losers! It seems they were more concerned about eating than cutting hair.

Since I have moved to different areas of the country (and world), I have found it best to ask someone with a good cut and color where they have their hair done when I am looking for a new place. This has never failed--and no one ever minds telling you where they go after you have complimented them.

Sorry for your bad experience, Crazyredhead. Hopefully, it will never happen again.
Anonymous on 05/08/2008:
I hang my head over a trash can and buzz my head with a #1 clipper cut. I paid $15 for the clippers 10 years ago so I figure I have saved $1,000's in the last ten years.

Wake up in the morning and I'm off, no fuss, no muss.

You nice Ladies should give it a try, maybe you can start a new trend?
cherpep on 05/08/2008:
That's the life, super! I may just try that.
DebtorBasher on 05/08/2008:
Thanks for the tip Super...but I think I'll pass. But like Crazy...my hair seems to take it's time growing, it's all the way down to the bottom of my back right now and I won't let anyone touch it...if I need a "slight" trim, I have my niece do it for me, she only takes off what I tell her. When I want bangs, I cut them myself, but right now I don't have bangs, I've been letting them grow out for over a year...and they are down to my chin chopper.
CrazyRedHead on 05/08/2008:
I'm sorry, I meant $20.00. I go to the Beauty College. Although they are students, I know the instructor there, and she will put the ones that are fixing to graduate or she will do it herself. She loves my hair, it is very healthy with very little splits. It took me a long time to get it there and it is very fine. She is the one that recommended the color rinse, said that it is works like a conditioning treatment, it works well. I won't let no one else touch my head. I look like a deer in the headlights when it is being cut. I wanted to bleach it once and go blond, just for a little while. She refused to do it, although it would have been more money for her, she was very truthful of the results, and it wasn't good. She has given my two daughters free hairstyles and cuts for getting good grades (a deal set up between us.)

I go there for eyebrow waxes. They do aesthetics there and brazilian waxes which I haven't worked up the nerve for.

They are very good at what they do, and you aren't going to find those prices anywhere else. There business is always jumping. The owner/head instuctor/manager knows my girls by name since they were little. She wears more rings/bracelets/necklaces/toe rings/earrings than Mr T. She has more rings than knuckles on her hands.
oldisgood on 05/08/2008:
We wintered in Florida last year. Not knowing any salons in the area, I reluctantly went to Wal-Mart just because it was close. I had my hair cut there 3 months in a row. I had 3 different stylists, who cut my already short hair 3 different way (none of which I liked) and charged me 3 different prices (and NO, the price did not go up in the meantime). I was very glad to get home to the stylist I always go to. She fixed it up like it should be and my hair looks good again. A previous comment was correct. You get what you pay for. I just didn't feel like paying $50 for a haircut I didn't like so I paid $20 for a haircut I didn't like
proudmother on 05/14/2008:
Just so everyone knows, the hair salons in Walmart are not owned or run by Walmart. They simply rent the space, just like the Subways, etc., that are in the stores.
katstove on 09/01/2008:
I too had a bad experience, but not with a hair cut. I went in to buy hair care products and the cashier was rude and incompetent. Charged me completely different prices for the products than the stickers on the products stated. Had to ring them up twice and still charged the wrong prices. Of course, they only accept cash or credit card so I now have two pending charges on my account. And on second time ringing them up she still charged me the wrong prices. I did not make her ring them up a third time because I wasn't confident that she even voided the first mistake. I still ended up paying more than sticker price. Will NEVER go back again.
sarah30000 on 12/22/2008:
I took my 2 year old daughter for a trim on her bangs. (I know a lot of people would do it themselves, but I am really bad at even simple hair things.) Anyway, the woman made her look like Moe from the 3 Stooges! Are you kidding, it was a pretty simple job and my little girl stood still the entire time. I took her to a salon and it cost $20 to fix it. This was 18 months ago, and I will gladly spend the extra for a kids cut at a "real" salon.
Amateras on 04/15/2009:
Hi! I had this happen to me when I went to the same salon in the Wal-Mart. I asked for a long layer cut, and the stylist cut my hair in two parts, one short, and one even shorter!! My hair is always long and the stylist cut the longest part up to my neck.
2XMommy on 07/13/2013:
I had a terrible hair experience at Smart Style salon as well. I am mixed black/white so my hair is wavy but really easy to manage. I had the ends of my hair dyed blue about 3ins of it. My hair was about 30 inches long. I asked if they could cute the blue out. Just the bottom 3 inches of hair. They told me the kid doing my hair had been doing hair for about 5 years so I was OK with him cutting it. come to find out he had only been doing hair for 5 months. when I left I had so much product in my hair I had to wash it 3 times. On top of that I left with 18 inch hair. He did just a blunt cute. He started where the shortest part of the blue was and cute all my hair that length. I complained to the manager who refused to do anything. Luckily my husband came in about that time and talked me out of choking the manager and got me a discount. I'm a big believer that hair grows back so have fun with it but the managers attitude about my dissatisfaction turned me off. I had a similar experience at one of these salons in Hawaii. But When I lived in TN their salon was always packed and hard to get an appointment at. You never know.
Princessy on 07/24/2013:
I personally like Walmart. Where I live they do an amazing job on my hair. I rather go there then a pricey salon and when I usually go to one they always do something else with my hair. So I rather go to Walmart where I like how my hair gets done and it's cheap. It must just be where you guys live cause I love love love the Walmart I go to. And they give you exactly what you want.
Oatluvaduva on 08/01/2013:
All of you people who are saying she gets what she paid for doesn't make sense at all. She didn't pay to get her hair chopped off just like that. She EXPECTED to get her hair done the way she wanted. She's the customer, not the stylists, so therefore, it's the stylist's fault. Not her. Don't just say things if you haven't been in her shoes. And it's not walmart's fault or the customer. It's the stylist's fault for not being careful and not getting it done the way the customer wanted. If I were you, I would've told the manager and get that stupid stylist fired.
Danielle on 08/02/2013:
What an awful thing to say
"You get what you pay for"

How inconsiderate, you know if you were in this girls situation and someone completely screwed up your hair you would not be so nonchalant about it. I completely sympathize with you here a bad haircut or color can be a horrible experience. I have gone to salons that have hair dressers that are just as rude and the ones you encountered. It isn't a "you get what you pay for deal" because you can pay a lot and still get terrible treatment from indecent people.
Steff on 01/28/2014:
Next time go to a beauty school, half the price, and it takes a while, but the girls do a great job and care about the client!
joe422 on 04/25/2014:
Smart Style Salons (http://www.smartstyle.com/) located in Walmart stores are owned by the Regis Corporation and are not affiliated with Walmart. Every hairstylist is different no matter where you go. If you find one you like, stick with that person and treat them well!
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Dreadful Shopping
Posted on
Rating: 1/51
LAS VEGAS, NEVADA -- . Of the many Wal-Mart that I have experienced across this country, this one is typical of vulgar Las Vegas society, , dirty, rude, low-class, obnoxious, loud, and generally disgusting. . From the trash strewed parking lot, through the cluttered, obstacle filled store to the bitter departure, I could only wish that I was in Kansas .
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clutzycook on 12/07/2013:
What you've described is typical of Walmarts in general.
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Oil Change Gone Bad - Ruined Engine-Don't Think There Is Video
Posted by on
Rating: 1/51
CARTERSVILLE, GEORGIA -- My son took his 1997 Honda Accord to Walmart Tire and Lube Express in Cartersville, GA this past Friday, Dec. 5 for an oil change. Upon check out, he was told his tires were due for a rotation, but other than that, all was well. She checked this on the receipt. Shortly after leaving the service center, he heard a loud knocking coming from under the hood and then noticed the oil light was on. He pulled over and called me. I told him to check the oil and he said it wouldn't even register, the stick was dry. I told him to wait and I would call Walmart. The Walmart service manager said he would go check it out. After waiting 2 hours, my 17 year old son decided to walk to a truck stop and purchased 2 quarts of oil. He put them in the oil reservoir thinking maybe the man wasn't coming. When he turned on the car, he realized the knocking was still there so he called me again. I told him to be patient the man was almost there. Upon arrival (2 hours after I called), the service manager told my son to back the car closer to a ditch so he could get a better look underneath the car. He told my son he really didn't know what was wrong with it and called me. He told me that Walmart would have it towed by Martin's Garage to my home, and that Walmart would pay for the tow and then file a claim. He told my son, "Evidently we forgot to put all the oil in the car. Don't worry we'll get you back on the road as soon as possible and we'll pay for everything." He took pictures of the car, the engine, the 2 empty oil containers, and the receipt. He never gave the receipt back to my son. Two hours later, the tow truck showed up and brought my son and his car to our home. He went all the way to Walmart first to get paid and then brought him home - which means my son was stranded from approximately 3:30-7:30 PM. On Monday, Dec 8th, I received a call from the insurance agent. The insurance agent, Joshua [snip], told me that Walmart had a video showing oil was added, and after reviewing the receipt, it appeared that the car had a knocking when we brought it in, a leak in the transmission, and a cracked windshield. Therefore, Walmart nor the insurance company would be able to help us or pay for any repairs. This was never verbally mentioned at all while at the service center or while stuck on the road. The car does have a crack in the windshield, but prior to this service visit, we never heard any knocking or saw any leaks. We had no trouble with the car at all prior to the service visit. In addition, I called the service manager back and discussed further with him. Since he clearly heard the knocking sound when he made the road visit, I asked him, "Considering the loud knocking sound you heard, would you have changed the oil or serviced the car?" His answer was an emphatic, "No not me personally. I would not have serviced that car with it sounding like that." We are at a loss for words and completely stunned. I can only assume that the paperwork may have been changed since the only copy we had was taken back to Walmart. We have not seen a copy of the video but plan to request one.
I'm not really even sure what to ask other than we plead for you to help us try to get some kind of repair help and/or compensation for my son's car. This is his only mode of transportation to school. He was seeking a job, but without a car, is now at a standstill. We also would appreciate your help in investigating this service center to see if this has happened before or is just common practice. We are just so disappointed and in disbelief. We had a great running car, took it in for an oil change, and now the car is not drivable. We believe the engine is ruined.
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Goodyear Viva2 Tires
Posted on
Rating: 1/51
BELEN, NEW MEXICO -- OK so here is the deal. I purchased 5 GOODYEAR VIVA2 TIRES from a tire shop in Albuquerque. The tires were practically new they only had about 1000 miles on them and were never really used much. I purchased them and they did give me a 3 month warranty and I was on my way. The thing is when I purchased the tires I brought the rims because my truck was on jack stands waiting for the tires at home. So anyway I purchase the tires come home put them on and didn't even go anywhere in the truck til the next morning. The next morning I get ready to run errands and then go out there and one tire is flat. Since then I had flats now and then as the tires get more use. Now recently I had a blow out and yes the tire was patched I believe by Walmart if I am not mistaken it was fixed there. Even if I didn't buy them at Walmart I still took them there for repairs. Anyway the belts are coming apart from the inside. What I find happening not only with these Goodyears but years ago I had where they give a good smooth ride when new and seem to be nice for a year or so then the side wall bubbles out or the inner belts start coming apart. The walls are too soft as the tire wears and comes apart. This is why the ride is smooth on those tires. Yet they have no durability at all for a 2wd Toyota Truck which is very dangerous at high speeds. I had many cars in my life and many used tires as well as new. I know tires are not made the same and are probably outsourced in some way but I can say this.

STAY AWAY FROM GOODYEAR PRODUCTS. I also have a pair of boots which are made by Goodyear and they are comfortable to wear but are looking so ugly being that I have worn them indoors on carpet more than outside at all. They were never work boots but sure look like they have been run over by Goodyear Tires. I have also had Goodyear Belts on that same truck I had to remove because they squealed so badly I had to take them off and put GATES. The problem with GOODYEAR is they spent more on making the Blimp Safe that they IGNORE the Quality Control of these tires and DO NOT CARE about CUSTOMER COMPLAINTS. This is where it gets very tricky. I had a representative by the name of LAURA handle my claim and I explained to her that I did not purchase the tires at Walmart and she still sent me there and they told me since I didn't buy the tires from them that they can't do anything. One one hand I understand.....HOWEVER those tires were still new when I purchased them and they are defective.

My advice is hold out if you can and DO NOT BUY ANYTHING UNDER A MICHELIN. TOYO, YOKOHAMA, MICHELIN are just simply better tires if you can find or get them. Discount tire is a better place to buy the tires because they hire better technicians in the shop and though I have no complaints with the service techs at Walmart now. I have in the past had a problem where they broke my lug nut and said NOTHING to me. Instead he clocked out and left but that was on a vehicle years back. Walmart is not a place to buy tires or even many Electronics I plan to make a Video and Pictures soon. They are dangerous tires and now even though I plan to get them more than likely at discount I may bet used ones until I can afford to purchase Michelin's. Also whatever model you guys choose to purchase. GET THE MODEL NUMBER AND DO YOUR RESEARCH. Just because its a Michelin does not mean its not an outsourced one or one made poorly. Make sure its high rated with a consistent reputation.
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No Electronic Wheelchairs Were On Floor And No Foot Rests On Any Wheelchairs
Posted by on
Rating: 3/51
BECKLEY, WEST VIRGINIA -- A few days ago, for the third time in past two months, I took my 92 year old father to WalMart in Beckley, WV. Yes, it would be much easier and quicker for me to just pick the items up for him and I would prefer that, however, he enjoys the trip out and likes to pick out his own groceries. At any rate, there was no electric wheelchair available during either of the three trips and there was not a foot rest on any of the wheelchairs.

The first trip, I was able to place his cane across the wheelchair and he was for a while able to put his legs over top the cane so that they didn't drag the floor. However, that is uncomfortable for him and he couldn't do that for long. So he either has to hold his legs up (again that can't be done for long) or walk his feet on the floor in front of the wheelchair. So third time I thought enough was enough, I mean REALLY - WALMART not providing decent wheelchairs!!!!!!!!

So, while my father was getting his hair cut in the WalMart salon, I went in search of a wheelchair with foot rests. None to be found. A WalMart Associate asked if he would like to use an electric wheelchair. I said that would be wonderful. I was then advised that all electric wheelchairs were in the 'back' being repaired. (And I was informed by an Associate that management had already been made aware that the electric wheelchairs had not been available for quite some time). So I asked to speak to a manager.

I was told to go to Customer Service and ask for a manager. That assistant manager, after listening to my requests for a wheelchair with footrests, called for another manager. That assistant manager (Shaun) gave me to understand in no uncertain terms that it was not mandatory for WalMart to provide wheelchairs, that they were provided as a COURTESY only and that the reason they were all broke and/or being repaired was because customers were so abusive with them.

So, instead of leaving WalMart as we should have, we got creative: I put the shopping cart in front of the wheelchair and he propped his feet on the lower part of the shopping cart and pushed the cart in front of the wheelchair. It worked out quite nice. AND would you believe that as we were checking out an hour and half later, the motorized wheelchairs that had been in the back getting repaired were getting plugged up!!! All of a sudden, the motorized wheelchairs were fixed!!!

However, principle is: A billion-dollar company like WalMart should be bending over backwards to make sure that there are decent wheelchairs available for disabled customers. I am not talking about the motorized wheelchairs - we would have been more than happy with a regular wheelchair if it had footrests. I do not think for one minute that abusive customers stole footrests from wheelchairs and it would take some heavy-duty abuse to break a footrest!!! Does not speak well for WalMart at all. So back to Krogers we will go!!
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Soaring Consumer on 03/22/2014:
When this type of thing happens you should file an ADA complaint.
ontario_girl on 03/23/2014:
As far as I understand, the manager is correct in stating that wheelchairs are a courtesy and not a necessity. If your father needs a wheelchair while shopping, should he not have his own? What happens when he shops at a store that does not offer this courtesy at all?
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Price Matching Is A Joke At Crowley Store
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Rating: 1/51
CROWLEY, TEXAS -- Its funny that Walmart advertised you don't need competition store ads for price matching. Each and every time I try to price match, the cashiers give me a very hard time. Most say they need a ad or flat refuse to honor Walmart policy. Some of the cashier's have stated the general manager will fire the cashier if they give a price match for any item over $3.00. And it seams impossible to use more than three coupons even if you buy the product on the coupons.

I have called the corporate office and was told a regional manager would contact me about price match complaint. I have been waiting for weeks for that call. I called back six times still no return call back from a regional manager.

It appears to me this is fraudulent way to conduct business. At least it is false advertising. I will be contacting the Texas attorney general's office consumer fraud division maybe they have better luck in getting a return call from Walmart regional manager.

It seams that if you price match a lot the cashiers try to embarrass customers. One cashier tried to embarrass me saying that she could not honor my price match without an assistant manager and I would have to get out of line till the manager could come to check out the ad. She was very rude and I refused to get out of line. She said that she would call the cops. I stood my ground and started recording the situation with my cell phone. When I did that amazing thing she no longer needed a manager approval. All the customers in my line were mad at how rude she was then several wanted to talk to that manager including myself. Which the cashier refused to call for us.
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James on 02/21/2014:
I worked at Walmart years ago and people would take advantage of the ad-free price matching big time. They told us to use our best judgment and if it sounded far-fetched not to do it. for example, a customer once brought up a $15 item and said it was on sale at another store for $2. I wouldn't do it, and she didn't put up an argument because she knew she was wrong. There's no way a store would mark down an item that much. Customers would always come through with carts overflowing and try to just make up their own price on every item. Doesn't work that way, sorry.
Rhonda on 02/21/2014:
From my experience, I HATE being behind price matching customers at Walmart. All it does is waste time. Why not just go get it at the other store, seriously? Sounds to me like the cashier was trying to follow store policy and you gave her a hard time. Pulling out your cell phone to record the situation? Grow up. And I'd be willing to bet that the customers in line behind you weren't mad at the cashier, they were mad at YOU for completely wasting their time.
FoDaddy19 on 02/21/2014:
I think that if you want a price match, then you should be obligated to provide...you know
Cwazychicken on 02/23/2014:
I find it silly for stores to offer a price match without an ad. Honestly, people can make up prices in their heads without proof.
Pkitty on 02/23/2014:
I'm another one who refuses to believe it when somebody says another store has a lower price on an item unless they show me the actual ad. If you don't like it, then go to that other store instead of wasting everybody's time! And at a Canadian Walmart you'd better have that ad because they absolutely will not price match without it.
morgan on 02/24/2014:
First of all, I hate WM!!!!! Every time I try to give them another chance, I remember why!! I always carry a copy of their ad matching policy from their website (whenever I break down and go) which clearly states you don't have to have an ad. If you're going to PM several items ( especially from several stores) I suggest you make a list divided by the store with all the pertinent info. If it sounds too low to be true, then carry the actual ad. Also, have the corp number in your phone and not be afraid to use it. But it makes a world of difference to at least start out nice! The one time I decided to stand my ground, after whipping out the policy, I got on the phone right there in line. Turning to those behind me in line, I apologized, telling them I was just trying to get WM to follow their written policy. Actually, a couple of them were glad I was, saying they were sick and tired of having trouble with them too! Awful store!!!!
Really? on 02/24/2014:
I have not been to Walmart for over a year! When my nephew was murdered in our home, all of my clothes were ruined by blood. My church raised money for me so that I could get my closed replaced. Walmart refused to accept a business check from my church, even if the person who wrote it was with me. I had a lot of money to spend there, and they were horrible to me. I have not been back since. I rather pay a bit more for what I buy elsewhere, than to be abused by such a horrid company as Walmart. They abuse their employees and their customers.
cate on 02/27/2014:
I found out by accident that Walmart is not necessarily cheaper than local markets for groceries. I bought about 4 or 5 items at Walmart one evening when my husband went there for hearing aid batteries, which are cheaper at Walmart. The next day I was in a local grocery store, checked the shelves out of curiousity, and discovered I could have bought those same items for $6 less at Wegman's. That does not make Walmart either good or bad, just tells you not to make assumptions that they are cheaper.
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Ignorant Third Party Reps Through Walmart Customer Service
Posted by on
Rating: 1/51
JUDA, WISCONSIN -- And this is what I emailed them...

First I am taking the time out of my busy life to email Walmart corp. to let you all know how pathetic the customer service department at 18009256278. If a customer calls for a technical problem it should be dealt within a professional manner, not a ghetto non educated third party call center.

I called after attempting to place an order online through Walmart.com, it was for the Lego Friends advent calendar. According to Walmart.com the item could be picked up next week Friday at my local Walmart, however it decided not to let me complete the order. I called the lovely (I'm being very sarcastic) customer service phone number where I was transferred three times and spoke with very uneducated individuals. The first lady who was ghetto and had horrible English, had no idea what the Walmart site to store was HELLO, why in heavens name would Walmart hire a third party company if the employees are that dumb...she was yelling at me and rude when I asked her to adjust her headpiece so I could understand/ hear her better. She didn't so I yelled and for five minutes argued about being able to talk to a supervisor. After waiting on hold for another seven minutes and the same elevator music and automated messages about going online to check the status of an order. The male supervisor, Devon (I think) came on. He was yet again obviously extremely uneducated (horrible ghetto English, like South Chicago gangster want to-be).

Whatever, I explained again what happened. Devon, said there were no zip codes matching, I found out he was deaf on top of just plain stupid. He obviously is so uneducated he typed in four numbers for a zip instead of five!!!! Really, I know that at Walmart only pays minimum wage but come on where in USA is there a four digit zip... I clearly told him 53566 not 5356. When he pulled it up finally realizing he was dumb there were non in stock I asked how that could be when on my end it clearly stated could be picked up 12/13/2013. He started yelling and talking over me about how there were non in stock.

So I asked if he could find one within fifty miles. He yet again showed me how poor the American education system and Walmart is, by telling me that on his side when he typed in 53511 Beloit, WI that there were no other Walmart within that fifty miles...there are ten at least...so I opened another tab on my browser went to the website and wow Dekalb, IL is 49.16 miles away from 53511 Beloit, WI. I pointed this out to him and asked if there was some IT tech problems. He being a very rude uneducated individual yelled and to continued to speak over me when I was explaining his computer should show what mine does! Especially working under the Walmart customer service department. He just kept on how he had no stores within that fifty miles showing up, what an idiot! So I told him he was an ignorant obviously ghetto as hell employee showing how Walmart loves to keep their poor employees poor and dumb.

Shame on you Walmart for three reasons...

1- Educate your third party reps! Come on for someone at one of these call centers not to know what site to store is.

2- Please for the sake that time is precious speed up the customer service line.

3- FIX WALMART.COM obviously there is a glitch. I already spent the extra cash for the toy threw Kmart where it was a very smooth transaction and I didn't have to listen to an uneducated ghetto employee who had no idea about the services their company had / had not have to offer me.
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madconsumer on 12/08/2013:
every retail business hires outside sources during the winter holiday shopping season. it is impossible for every part time employee to know about every aspect of a retail business. being polite and using manners goes a long way. calling people names is not going to help your cause much.
Likesbeefpies on 12/08/2013:
interesting... "ghetto non educated" perhaps, but apparently basic English sentence structure isn't your strong suit.
olie on 12/09/2013:
I don't shop at WM, because Mr.olie works for Target Corp. But I know that the Target.com site lets me search for an item at stores within various radii.

Since OP was able to locate another store within her preferred radius, it's likely she could have also tried to shop for the "Advent" calendar she wanted. (Although I do have to question whether it is an actual "Advent" calendar or merely a "Christmas Countdown" calendar. Methinks she wants a "Christmas Countdown", since I can't imagine LEGO putting out anything with a religious flavor.)
werelucky on 12/09/2013:
Umm, it's walmart. You get the service you pay for. I'm sure if you would of shopped at a local mom and pop shop, you would of received much better customer service.
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Walmart DOES NOT Stand Behind Their Promises
Posted by on
Rating: 1/51
EAST DUNDEE, ILLINOIS -- People need to be aware that if damage should happen to your vehicle by a Walmart cart on Walmart's property, Claims Management Inc. WILL NOT do anything to ASSIST THE CUSTOMER. Even after their Walmart employees assure you, as they did me, that Walmart will indeed pay for everything to repair your vehicle, just as it was before you parked it on their lot.

I parked my car away from everyone else at Walmart's parking lot early Sunday morning. While cart attendants were visible to me collecting carts, a cart came flying across the lot and put a huge dent in the side of my new car.

I went inside and told a manager at the customer service desk who got another (loss prevention?) manager for me. While I was waiting, she assured me that Walmart would pay for the damage to my vehicle as it was on their property in their parking lot. Another associate came up and told me the same thing, they always do the right thing and take care of the customer.

A lady came up to the desk, came outside to my car with me, took pictures and took a report as to what happened. She said she would review the security cameras, which I fully encouraged as I wanted to know what happened too. She said she would call me the next day, Monday, and make sure that Claims Management, Inc., the company they use for claims, had contacted me to take care of this.

Monday comes and goes, no phone call. No call on Tuesday either. I call Walmart on Wednesday, 11/20 to follow up with the status of my claim. They apologized and provided me with a claim number and told me to contact Claims Management at 800-527-0566. I was assigned a Claims Manager - Megan at ext 57820. I leave Megan a message.

Megan with Claims Management Inc, returns my call just after 9. She's located in Arkansas. In so many words, she tells me that they will not take care of the repair my vehicle needs because they said we had 62 MPH winds and the cart was blown into my car.

On Sunday, we did in fact have storms and high winds in Illinois. There were tornados in our state too. But not at the time that I was at Walmart. This happened at 9:50AM. It was sunny outside. The storms didn't come until 11:30 in my area. Megan, the claims adjuster, is using an out-of-state weather report that does not coincide with what truly happened, just to get out of doing the right thing. Just to get Walmart out of taking care of their customer.

I told Megan that I would be sure to let everyone know how Walmart does not take care of their customers. Megan asked me why I would slam Walmart and said it wasn't fair to them. I let her know, as I want everyone who reads this to know, if you were promised by several employees that they would be taking care of the damage to your car, then they use every excuse unfairly to get out of it, wouldn't you do the same thing?!

I am severely disappointed by the behavior and actions of Megan, who has represented the opinions and decisions of this store. If Walmart management finds this to be acceptable, then I believe it's fair game that everyone who reads this should be made aware of the potential issues of patronizing this store.
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Obsfucation on 11/20/2013:
I have never heard of any retailer anywhere paying for shopping cart damage. They have no control of where customers leave the carts or what they do with them, and lots are pretty clearly signed that the store will not be responsible. I find it difficult to accept that an employee would assure you of repairs.
clutzycook on 11/20/2013:
I live in Illinois too and even though it was sunny at that hour of the morning, it had been windy as all get out since sometime on Saturday. I believe Walmart has the same policy that other stores have in that they bear no responsibility for damage caused by unsecured carts. It's probably printed on the sign above the cart corral.
nikalseyn on 11/20/2013:
Most stores have a sign stating they are not responsible for damage due to carts, etc. Your recourse is to file a claim with your auto insurance company if you have coverage for this type of damage or to sue WalMart in small claims court because they did not properly secure carts even tho it was windy that day or to hire a lawyer to sue them. Your choice. And, of course, re-evaluate your decision to ever shop at WalMart again. Really, they are not the place for anyone to shop at who values good customer service, appropriately-dress employees or employees who are friendly and not rude.
Susan on 11/20/2013:
I do not believe that Walmart (or any other retailer) is responsible for damage done to vehicles in their parking lots and have signs posted stating so. Also, the two Walmart associates that said Walmart would take care of repairing the damage to your car should not have made these statements as it is ultimately up to Walmart's insurance carrier to make these determinations.
Weedwhacked on 11/21/2013:
How can they be held responsible if they didn't do anything negligent? You had bad luck and need to use your own insurance.
Unnforgettable on 11/21/2013:
This has never happened to me before, so I inquired at the customer service desk to find out what happens in a situation such as this.

This Walmart does NOT have a "We are not responsible for shopping carts...etc." sign posted. Anywhere. Otherwise I wouldn't have asked.

As I mentioned, the first thing I was told by the customer service manager was "Don't worry, Walmart will take care of it and fix your car for you." What is there to misunderstand from that statement?

This would never have been an issue that I would complain about if I hadn't been told that it would be taken care of by TWO separate employees and then led to believe such. It would have been a whole different ball game if they had a sign posted or said, "Sorry about that. We're not responsible."

Not the case here. Plus, the Claims Adjuster was flat out rude, made false statements about the conditions at the time it happened, and was argumentative about it. Therefore, people deserve to be made aware and know the truth so they are not blindsided and misled as I had been.

If it doesn't help you personally, maybe it will help someone else who finds themselves in a similar situation in the future.
yoke on 11/21/2013:
Walmart is not responsible for someone leaving their cart out in the parking lot. Walmart was also doing the right thing and having someone outside collecting carts. The employees should not have told you that walmart would take care of the situation. It is sad that someone else left a cart out an did damage to your car, but walmart is not at fault.
Paul on 11/22/2013:
I don't see evidence that WalMart employees had anything to to do with the cart, so I don't see why WalMart would be responsible.
Jacob on 11/22/2013:
Walmart is not responsible, period. This would be the same for any store, they are not responsible for any damage done outside of the facility. And you try to play the, "They didn't have any signs posted in the parking lot" card? You are the reason we have to have "contents are hot" warnings on coffee and "do not use in the shower" warnings on electric bathroom appliances.
DoTheRightThing on 11/22/2013:
Hey Jacob,
Why be such an ass? I didn't get that from reading this. I see the value of awareness when I read it. I think what the lady is trying to say is that she went to talk to someone to see what happens, and they promised her the world. I had a similar situation happen to me at a Walmart in my state. Nothin but a broken promise. Not surprised. Thanks for the info and good luck!
Athena Kontaxis on 03/05/2014:
As I was awaiting to park my car, I patiently waited for the previous shopper to vacate the space, when two shopping carts came flying down an incline and hit my bumper with such force that the entire bumper has to be replaced and the entire car shook, it could very well have caused injury to me. Had a pedestrian been walking with their back to the carts they could have been killed. Because that this has occurred on Wal Mart property they certainly bear responsibility. They are supposed to have personnel that collects these carts so as to prevent these occurrences. If their staff is negligent the shoppers should not be held liable. I have attempted to contact claims management for three days, leaving countless messages. No one responds or makes any attempt to contact me. If they think ignoring me, I will go away, they are mistaken. This is not the American way for a company the size of Wal Mart. I am confident Wal Mart will file this on their insurance. They are the recipients of the shopper in the first place. If persons were aware that,"shop at your own risk and if you or your property is damaged we are not responsible." there should be bold signs stating this.
sonni on 03/11/2014:
I just had a similar experience at walmart in Lancaster PA. The wind blew a shopping cart into my car and smashed a headlight. After insincere assurances that it will be taken care of, their claims adjuster sends a letter saying they are not liable. Granted, It's not a life and death issue to me to replace the light, but I do believe they. Should have a responsibility to make sure they provide. An environment that is safe for one to shop in, and not hav. To worry what is happening to ones. Car outside. Of course one cannot. say that they are responsible for a so called act of God, but they should have made an effort to ensure that their parking lots do not become. Automaton. And missile zone whenever there is some wind in. The air. Anyway, I'll get more than even over time. Trust me!
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Walmart Online Order = EPIC FAIL
Posted by on
Rating: 1/51
You flunk Walmart! A simple online purchase turns into a EPIC FAIL on your QA almost across the board.

1. I ordered a laptop... considering the amount of packaging, the Styrofoam block protection, and "the box inside a box" care taken for this product NOT to be damaged during shipping I can only assume that it was packaged in the damaged state I received it. In other words, somewhere down the line an employee made a conscious decision to toss the broken piece inside the plastic sleeve, fit the Styrofoam cuffs, box and mail my laptop out without a second thought.

2. I called CS to expedite the process of returning the damaged laptop and having a replacement sent out as I planned to use this for upcoming work. The first person I spoke with was quite helpful and guided me online to the appropriate pages and links I needed to acknowledge my responsibility of returning the damaged laptop. We did this specifically to allow him to expedite the processing of a new order with a promise to overnight it to me. The last thing he left me with was to print out the page I was on, tape it to the outside of the box and take it to USPS. No problem - We hung up.

I began printing out the page and reading my screen only to see that the instructions say that this page goes "inside the box" and the mail carrier would contact me to pick this package up. - Now I'm confused, I call back and speak to another CS person.

This female CS person is obviously having either a bad day or more likely a bad life and extremely *[snip] insisting that I need to ignore the webpage instructions, print the page out, tape it to the outside of the box and take it to USPS... Not bending, I explained yet again those were NOT the instructions on the page, READ her what the instructions said word for word and made a 2nd point of the original carrier being FedEx and NOT USPS. Nope, take it USPS as I am instructing sir. -fine, like a [snip] I package it up and drive about 4 miles to USPS where I stand in line for 15-20 minutes only to find out that NOPE take it to FedEx sir.... OK, now I drive across town to take this package to FedEx only for them to try to collect postage for the damaged shipment... because I didn't have a proper return label (no fault of mine). So, FedEx asked to see the label I printed out and put inside the box and by doing so I now have an order number - I can call Walmart CS while standing there in the FedEx building - the first person I speak to needs to know the whole story of course and he confirms that - No, I didn't have to do anything more than what I did from home online and someone would be calling me to schedule a pickup.

By this time I am asking for a supervisor: "I cannot just let this go, I think I need to speak to a supervisor and file a report - this is costing me time and money, not to mention the stress and aggravation" So, he instructs me to dial "211" after he returns me to the queue. I wait only to find myself trapped in the queue after dialing 211 and I land in another department where I have to tell the person ALL OVER AGAIN my circumstance... she tells me that 211 has been changed to 221 and instead she says "let me transfer you over" - relief... she transfers me, I get some ringing and a recording for a wrong number and an automatic hangup.

PURE FRUSTRATION at this point. So I take my package and drive for home calling back (safely - with a headset) and get yet another person that won't get me a supervisor until they "hear my story" - however, this time she put me on hold and walked a supervisor to me and I get to tell my story all over again for like the 5th time now.... and finally some resolve.

Here's the end result of that convo: She confirmed that "Yes" I can expect a call from UPS (not FedEx nor USPS) and that they would indeed expedite my new laptop to the address I gave them and for my trouble I would receive a $60 refund to my Paypal account - hardly worth it, but I have to admit I had that refund within an hour or two. OK, fine. I spoke my piece and a supervisor can create a report and hopefully re-train the CS monkeys to get it straight for the next person.

That was on mid-day on Thursday.... it's now Tuesday night of the following week and my order status still shows "Pending" meaning what ???? even if it did process tomorrow... I still wouldn't receive it until Friday at best and that would be an 8 day wait (on top of the original purchase and wait) for an EXPEDITED order ???? ...that of course is assuming that they actually do process my order tomorrow... and at this point I really have my doubts!

I give up Walmart, you are obviously far too ignorant and/or have complete imbeciles running your staff. I cancel my order and will FOREVER take my business elsewhere.

Oh, and did I mention that my money is now tied up in the system for God knows how long before being returned to my account.

Walmart You Suck! GRADE "F"
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nikalseyn on 09/25/2013:
You really expected good service from Walmart?? How quaint. I always order my laptops direct from HP.com and have never had a problem. I have also ordered from Amazon.com with the same experience---plus, with Amazon, their customer service is the best anywhere. I highly recommend them. As for WalMart, was it really worth it to save a few dollars by ordering through them??? Now you know. Pass on your experience with WalMart to all you know. Forewarned.....
CU on 09/25/2013:
I got to say, I bought a laptop last Christmas as a present. I ordered it online (at a great price). Next day I got an email saying it was available for pickup. I went to the store, gave them the number and left with the new laptop in ten minutes. Maybe I was just lucky, but I'd do it again in a heartbeat.
rustyfritz on 10/31/2013:
I' am having the SAME problem right now! They suck! I will NEVER buy from Wal-Mart again, NEVER! All this over an iPad!! I had to cancel my vacation costing me tons of money...
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Accused of criminal behavior for asking for a refund with my receipt in hand
Posted by on
Rating: 1/51
EASTON, MARYLAND -- I am 82 and use bus service rather than drive. At 1:55PM two days ago, I was trying to return the worst and least safe product in this catergory that I have ever seen sold. I had my two items and the receipt for them in a small plastic bag. The customer service desk that handles refunds was very very long and even though I returned to it, it never got shorter. One young man was trying to handle refund requests for roughtly 12 people.

By now, my time to get an hourly bus was upon me. I took my several purchases and my refund request to a cashier with no customers and asked if she could please help me with the refund. She said no, I told her that my bus was almost there, that I would have to wait for an hour if I missed it. She said she would check it out on her register. I was her only customer then. She did something with the register, said, yes, she could handle a refund and I handed her the package with my two items for refund in it.She asked me why I was returning them. I showed her why I was returning them. She asked for my receipt. I handed it to her and she said, "You've already got your refund. See, there is a mark next to those two items." I said,"Yes, I always do that when I return something to help the clerk at the customer service country know which item I'm returning to help her save time."

She refused to listen to me and kep saying, "You already got a refund on this. It has marks next to the items on the receipt." I pointed out that I had also written "Return these two " on the top of the receipt and that the receipt one gets after getting a refund is a different kind of receipt and it is signed by the customer." By this time, there was a man behind me listening to this humilating conversation with a Wal-Mart cashier who was determined not to accept the truth for the truth. Or to realize that she was endangering Mr. Walton and his horrible store with a suit for false accusations. A manager finally walked over and said, "What's' the matter?"
This cretin who deserves to spend the rest of jher life behind that counter, said "shes in a hurry to get a bus and she's saying she wants a refund and she already got one.'

I want through the entire explanation again. The manager said, "Give her the refund.." and then this idiot said, Well the package is open so she shouldn't get a refund." At that point, I said NO.. I will not pay for an item that is the most dangerous product I've ever seen sold anywhere."

My attitude was at its final straw and the manager obviously got it; She said 'Here," closed my package, and said, "Give her the refund".

I am 82, a retired professional and certainly never expected to be abused by a clerk who simply didn't look at or listen to the facts. The idiot seemed to have a vested interest in calling me a cheat and a thief in public.
I called the coprorate office and asked for the name of the VP of Operations for this stafe and was shifted to a "Customer service creep with a pumped up title. No, I did not talk to that person. I will not waste my time listening to trash explanations.

I will never give this store a dime, not a penny, in my lifetime again.
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Karnamay on 07/11/2013:
Give someone a little power and it goes to their head! I always mark my receipts when I return something. I just won't do it anymore. Thanx for the heads up! So sorry this happened to you.
onlooker on 07/11/2013:
the cashier opened up and let you check out. That is her only job.
Yes one would hope that she would have listened and responded to consumer information - she did not. A manager did. Look do not let her lack of Walmart training and innate intelligence turn you off of walmart. The corporate policies that allowed such an event to occur should keep you away. her job could have been lost if she made a mistake - how humiliating is that to an employee?
FoDaddy19 on 07/11/2013:
What was the product you were trying to return. Some items are not able to be returned if opened, and how long after the initial purchase were you attempting to return the items?

Without those key bits of information, it cannot be determined Walmart did anything wrong.
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