INDIANAPOLIS, INDIANA -- Indianapolis, Indiana store on S. Emerson. I get home and I realized that I had left some of my purchase at the store... again! This happened twice in a span of two weeks, so I was extremely annoyed at myself. I went to customer service with my receipt and the lady checked her log. Mind you this was the same lady that had "helped" the last time. So she checks my receipt and walks off and I'm like "Ok?!" She comes back and says to me that her manager said that I should be more diligent with my bags and make sure that I get all of my stuff. This would be the last time that I would be allowed to "do this." She goes on to say that this was the third time that I had done this.
Mind you, yes this was our third encounter, but the first time she "helped" me was for being charged double for two separate items and two other items did not ring up properly. I did not throw a fit or get upset, I just went back to the store so they can fix the mistake. Of course this was not the first or second or third time that I had been ripped off by Walmart, just the first time I decided to do something about it. After being reprimanded, I explained that having to return to the store simply to retrieve items I left there, was not something I enjoy or do on purpose.
When I returned to the counter she still had a "vibe" and as did I, she ended the transaction with a "Have a nice day," I was having a nice day until then. I was so upset that I called the store and complained. I'm sure nothing will be done but it made me feel somewhat better. After waiting in line forever all three times dealing with this lady. Having to go and retrieve the exact flavor of ten cans of cat food (because otherwise it would off their inventory!) and everything else that I had left it just got too much.
I don't know of any other chain store, major or mom and pop where the employees have such an unprofessional sense of familiarity. At other grocery stores I see customers with a full cart when the prices are twice to three times as high as Walmart, I was always flabbergasted, like do they not know about Walmart!?! Well they probably do! You cannot put a price on good customer service. Thanks Walmart! This is an idea I thought I understood but now I know exactly what it means. So now I'll pay more for my groceries (I will watch what I spend more closely) but at least I will not have a sense of dread when I leave.
ILLINOIS -- I have been ordering household goods (toiletries, pet food) from Walmart.com for several years and have even suggested to co-workers, family members and friends on many occasions. I have now had two bad experiences with packaging of the shipments to cause damage to carpets. The first time, about a year ago, after getting nowhere with customer service online I went in the Wheeling store and the manager seemed genuinely caring about the situation and stated she didn't want to lose a customer over such a situation and offered me a gift card to use in the store.
Aside from refunding the damaged goods, the online customer service reps will only offer replacement or refund. That is fine until you have carpet damage from spilled liquids like in my case. I needed to spend $120 to have carpets cleaned due to soap that leaked through the box and into the carpet and padding. Again, a week ago, I had the same experience. I followed their protocol and again I received a refund but feel after dealing with a box of products covered in liquid soap and cat litter that has to be cleaned off carpets that someone would actually care and feel that I am due something other than "we are very sorry" and a refund!
I no longer will order from Walmart.com and even have decided not to shop at their stores. I will now shop in other stores and even pay a few more cents per item; a small thing by comparison to the emotions and time I have wasted with Walmart. Shopping online and having those items shipped to my home (free) was a savings of time, gas and even money as I wasn't purchasing other items that I was putting in my cart as I walked the aisles. I feel that Walmart.com should re-think their customer service procedures.
HUNTINGTON, WEST VIRGINIA -- Bought a twin air mattress to take on vacation to the same family condo we stayed at last year. Got there and realized we still had the mattress from the previous year and it was in good shape. Had thrown the receipt away for the new mattress but didn't think there would be a problem getting the thirty dollars back at our friendly Wal-Mart which we spend hundreds of dollars at every month. Surprise, surprise the front end management is beyond lame.
We were advised that after 14 days mattresses could not be returned. Talked to front end "management" and was advised the same thing. It was obvious this mattress had not been used, it was in the box and the box still sealed with sticky whatever. Why are people so ignorant? I mean it's not like we were trying to take it back used or anything. And there is no way anyone couldn't tell that that box had never been opened. Believe me I've worked at Wal-Mart in the past and saw what some people DO bring back and it's just crazy.
Anyway called another Wal-Mart with much smarter people who did not give us a problem at all. Got a gift card and we were on our way. I think some people just really let their power go to their head so much that they can't see anything else.
It's just like they have no common sense whatsoever and are out to make it as hard on the honest person as possible but now if a troublemaker would have went in that store demanding they take it back, I've got a feeling things would have been worked out much differently. You know what they say about karma, I hope that "manager" gets it twofold. Just know there are exceptions to every rule and good employees know when to make those exceptions using their common sense.
POTTSTOWN, PENNSYLVANIA -- EVERY time I think I should just suck it up and go to Wal-Mart for a possible better price (I'm a Target shopper), I'm reminded why I don't EVERY time! There is NEVER anyone on the floor for help and when there are 9 out of 10 are too LAZY to actually be helpful. If they don't know the answer to your question... Instead of find out for you, they say sorry and walk away. Now, when I'm at other stores I frequent, if that sales associate does not know the answer, they fire up their walkie talkie and FIND OUT.
THEN... There's the attitude. It's like dealing with snotty teenagers, only these are adults and know better. They are rarely pleasant, god forbid they crack a smile. AND another reason I shop at Target... Wal-Mart is never as organized or clean. It's like shopping at a warehouse. I guess to buy low price you have to buy low quality in all aspects. My most recent adventure took me to Wal-Mart because I desperately needed an air mattress fast and they carried the one we wanted and it was in stock. So... We go to use it and find out it has a leak.
I go back to Wal-Mart WITH the receipt. At this point I'm looking for a refund as we had to replace this new air mattress and did not need an "extra" one, so I didn't want a replacement. I was then told that because it was opened, they would not return it. I wasn't too bothered by that as I then asked for store credit... While I don't like Wal-Mart, it's not like I couldn't find something we needed to buy for our family of 5.
I was then told they do not do store credit either. Apparently for an air mattress, if the box is opened, and I do mean just even tape ripped... They do NOT do returns. I then asked how is it to know if the items is faulty if it is not opened??? They said it was Wal-Mart's policy.
So, needless to say I was OUT ALL OUR MONEY and had to accept an exact replacement of the mattress, which we DID NOT need nor want. At this point, we are just going to sell it and try to get our money back! I hate Wal-Mart. And sadly, any employee I have ever met (including ones I know well) feel the same way more and more. I will NEVER shop at a Wal-Mart if I can help it, as it only frustrates and annoys me every time.
DO NOT ORDER FROM WALMART.COM USING A PAYPAL DEBIT CARD OR YOUR PAYPAL ACCOUNT. Neither of these options works on their website. First, I tried using my PayPal debit card to place an order and an hour later, I received an email that the order was cancelled "because your payment could not be verified"... So I tried placing the order using the PayPal option instead, and the same thing happened.
Then... Trying to get these people to remove the authorizations from my PayPal account was like trying to explain stocks and bonds to a toddler. I kept getting responses that made no sense (yes, some were 'canned' responses). One representative understood with no problem and removed the authorization immediately, but that was on my second order attempt. Then I contacted them to request they remove the authorization on the order placed 2 days earlier, and they didn't understand what I was asking, responses made no sense, and they told me to wait 14 days for it to "disappear automatically". We went back and forth at least 10 times, and the issue was never taken care of.
PayPal has a policy whereby if the seller contacts them they can remove that authorization and release the funds back into your account, just like any other credit card company. But Walmart doesn't know what that means, or just doesn't want to be bothered.
Regarding the verification process, they never told me exactly what the problem was. I have had a PayPal account for about 15 years now, and never had a problem, except with Walmart. For some reason, even ordering directly using the PayPal option, caused the same error - they can't seem to verify PayPal for some reason. I was able to order the same product for a few dollars more through Amazon anyway, using the same card, with no issues whatsoever. Walmart.com is not programmed properly, so be careful if you order from them. Better yet, just spend the few extra dollars and order from somewhere else to be safe.
I just want customers who buy pre-paid cellphones from Walmart to be aware of a few things. The 2yr warranty I bought for exchanges of broken/damaged electronics goes through a contractor of Walmart and not Walmart itself. In other words, you will have to send your phone back to receive a replacement in 2-4 days.
If you return your pre-paid cellphone and purchase a new one, it may take 2 days for you to have your new phone working. You may lose your number in the meantime. The only way you can do this is to have the old and the new phones in hand and switch to the new one and then return the old one but wow... that could mean purchases greater than $1000 at one time especially if you get one of the better phones like iPhone or galaxy 3 etc.
The customer service in the main branch was clueless. They had no access to the box of the phone which was not available in the stores. The information online was not sufficient to make my decision on which phone to get but it is on the box but the customer service representative has no access to the box and since the phone is only available online and does not have much information, it's a guessing game. Pretty tough to buy a $500 phone and return and wait for 48 hrs to receive the reimbursement on my card to purchase another phone.
In the meantime, I may lose my number and it then takes 48 hrs for them to get my new phone working with my old number, that is only if that number has not been given to anyone else. Customer service reps state that there will be an immediate credit but this is absolutely not true. Once I placed a regular shipping order and wanted to change it I was told I have to cancel and wait 48 hrs for the money to be back in my account... this was 5 min after I placed the order. LOL. So then I had to re-order in 2 days and pay expedited shipping.
I mean the whole reason why I cancelled in the first place was so I could order again and get the item with standard shipping quicker than saver shipping. There has to be a better system than tying up people's money so long especially when it's an expensive product and you need the money soon to re-purchase it with quicker shipping. Furthermore, the representatives for online purchase customer service were either rude or clueless or both.
ROCKWOOD, TENNESSEE -- This review concerns only the Walmart in Rockwood TN. I have not had this experience in other Walmarts but have had similar experiences at this particular Walmart several times. I went to this Walmart with money in my pocket intending to purchase a shotgun before I left. First, why does Walmart put people in the Sporting Goods section that know nothing about hunting gear (firearms) or equipment, but that is not my complaint today. I spent about 30 minutes looking at the shotguns, spinning the carousel around and around and no one ever once asked me if I needed help.
What agitated this is that the lady working there went back to stocking items out of a cart onto the shelves when a man walked up to look at the shotgun shells. He hadn't been there 5 seconds and the same lady asked him if there was something he needed. He said yes and showed her the shells he wanted to buy. She got them for him and he was in and out in less than 2 minutes. This is during the time that I had been looking at the shotguns for 30 minutes. The cart she was working out of was right against the shotguns so I know she saw me.
Finally, when no one else was around but me and her I asked her "Is this all the shotguns you have right now?" Her answer was "Pretty much." She never even looked up as she answered but just kept working out of the cart. I then said "I was in here about a month ago and there were a couple of brown ones in here that I was interested in. I was just wondering if you still had any of them." Again, she never even looked up and didn't even answer me. She just kept putting up stock.
I said to myself, "Forget this mess! If they don't want to make a sale, I'll just go somewhere that does!" I walked off and let her keep working. Apparently putting stuff on the shelf was more important than making a $400 sale! I get so tired of this kind of treatment at this particular Walmart. I am the customer and they are the seller. I would expect a seller to pay attention to the customer when he comes in the store intending to make a big purchase.
Since I was ignored and she didn't seem interested in selling anything I just left. I did not get the lady's name but just for management's sake at that store, she was working the sporting goods register between 12:00-12:30 PM on Saturday 10/26/13. Please get someone who wants to make a sale and doesn't ignore customers to work in her place!!
BELLIGHAM, WASHINGTON -- I brought two air beds from Wal-mart in Bellingham on July, 2013 for my family. After I got home, I opened one to try, but it is not comfortable, so I packed that one up and did not even open the second one. I put them away so that I can return them during my next visit to the store. I currently live in Vancouver, Canada, thus I only drive to the US for shopping every other month.
When I went to the store on Aug 2013 thinking that I am within the 90 days return period, to my surprise, the store representative told me that I could not return them because I passed the 15 days return day limit. I explained to her why it took so long for me to bring them back, and the fact I was not made aware the 15 day policy at time of sales: 1) there was not any sign at the time of my purchase; 2) my receipt also have not information on the return policy; 3) my cashier also did not said anything to me neither. Thus, I naturally assume I have 90 days to return the items.
I was then referred to one of the managers. She again insisted the 15 days return policy, insisted that the store has sign posted by the air beds aisles and repeatedly told me that there is not she can do to help me; and the computer would not even allow her to return even if she want to. I went into the store and check the aisles; there WAS NOT any sign at all! I took photo as proof, and then I went to another manager, explained to her the situation, and finally got her to take back to un-open air bed, but not the opened one.
During the return, I noticed that the representative does not even need any code to key from the store manager to complete the transaction, unlike the first manager told me. It made me think that I was lied to by the first manager. As a customer, I really feel the Wal-Mart has failed as a reputable store. I am a very un-stratified customer.
RIDGECREST, CALIFORNIA -- Your Walmart Store # 1600 really SUCKS! The older folks that work there are great! They are HAPPY to be working! Where I am having problems times I come in to shop is with the YOUNG FOLKS, and the Store Manager, and assistant manager - these young folks don't have the people customer skills! Make a SURPRISE VISIT, and you will see with your own eyes, and what you hear from the dept area floor workers SAY TO CUSTOMERS IS THIS: "I cannot help you, I'm on my lunch." They don't say... "I will get someone to help you", they just walk away!
What I don't understand, if they are on their lunch, and they are hanging out in their dept, we don't know that if we ask for their help on a question! If you let them know CORPORA is making a visit, then they will behave in a manner WAL-MART EMPLOYEES should conduct themselves at the workplace! SERIOUSLY! I don't have to shop there any more, but you need to investigate this closely. We are in the middle of the Desert, and many fine folks love to shop at WAL-MART, it is a nice store! You really need to change the whole outfit (employees) working there, there are people in Ridgecrest, Ca that would be happy to work at WAL-MART!
I would like to see a BIG CHANGE. I might want to shop there again, but not until Headquarters gets involved to take care of the problems customers put up with some employee's negative attitudes that work at WALMART STORE #1600. Thank you for your time here reading my complaint! Please make your visit for the people of Ridgecrest that like shopping at WAL-MART! I don't need to reply back to me, I rather you not! Just make sure you hire happy folks in your store. They should be happy to have a job too!
My wife was legitimately injured at a Walmart... Not to bore you, I will explain how at the "end" of this complaint. But here is something you must know... especially if you are "disabled or the elderly"... but this does include EVERYONE who shops at any Walmart. Walmart does not handle insurance claims, a 3rd party, Claims Management Corp does.
After my wife's injury, which wasn't life threatening, but caused pain to continue as she should with her own employment, we let Walmart's Ins Company "Claims Management Corp" know we aren't going to bring them to court, we just expect them to pay the hospital bill... a mere 125.00 to 150.00 dollars.
I received a call today from "Lori" an adjuster at Claims Management Corp, that they weren't going to even pay her medical bill. After I was getting nowhere with this woman who seemed to, in her voice, show self righteousness sarcasm (as if she did not care), I called back their company and spoke to "Chris" who told me, and I will quote him now and challenge him to prove me wrong (for calls they say are recorded)...
Chris said: "ANY customer who shops at Walmart and decides to remove any item from their shelves, is responsible for their own safety if they sustain injury". I challenge Claims Management Corp to bring suit against me for slander, will you say it "wasn't recorded" or decide it's better not to "play the tape".
Warning to all elderly and disabled: Do not shop at WALMART if you do not want to find yourself in debt with your local physician or hospital... OR do as their insurance company implied, do not take anything off of their shelves, not even a candy bar, ask for assistance, because you really will be treated like "crap" even over a 150.00 medical bill. She was removing those plastic pools they keep outside (for our ducks, we already own several), but as you know, these things are sometimes "suction stuck" together, or in bundles in a rack.