MANCHESTER, NEW HAMPSHIRE -- Just a few hours ago I tried to buy alcohol at Walmart and they wanted my wife's ID as well. Since we are recently married she only could offer her Armenian Passport with US Visa which also has an English translation. Of course the ONLY form of ID a foreign born person living in the United States can offer is their birth countries passport. However this Walmart Manager said they would not accept her passport and would only take state issued ID's, Drivers licenses, military ID's, and US Passports. Now mind you, you can only get a US passport if you're US born. So what about the entire population of people legally visiting, living, getting educated, or working in the USA? Walmart won't sell alcohol to them? Isn't that discrimination?
Here is the full story. Now an Armenian Passport is accepted as ID all over the country and like other foreign passports has her US Visa right there as well and is clearly more legit than any driver license would be. Now after they turned us down by saying they wouldn't accept it, I pointed out that refusing to accept a foreigners ID is discrimination and accused her of discriminating against my new bride. (A lot of ignorant people seem to confuse the look with Arabs when actually Armenia was the first country to EVER adopt Christianity) We then left the store without our wine and I called to speak to the store manager. I asked the store manager one simple question... What is an acceptable form of ID to buy alcohol for someone who is not born in the US? Her first response was "well we accept US passports" and I said "a US passport is only for people born in the US." So she said she'd look at Walmart's official policy if I could hold. So I did. At this point I was SURE that she would come back and say they accept all US accepted passports not JUST US Passports and was only hoping that she would then educate the other manager so this kind of thing wouldn't happen again. I was surprised when she came back saying they take state issued ID's, Drivers licenses, military ID's, and US Passports like the other manager said but also included US naturalization papers (which are still only for people who have become Americanized).
So again I pointed out that the ONLY form of ID a foreign born person living in the United States can offer is their birth countries passport with a US issued Visa at the very best. So again I confirmed that Walmart's policy on acceptable forms of ID excludes anyone who is not a current US citizen. WOW! I thought this was the United States of America? I then had nothing left to say accept to ask straight out... "So you're telling me that Walmart won't sell alcohol to anyone who does not have an American issued ID and hence is not American?" She did not respond as I waited in silence for about 20 seconds. I followed up by saying "If this isn't true then you should be able to tell me an accepted form of ID for someone who is NOT a US Citizen, otherwise this policy is discrimination." At that point all she had to say was that if someone already turned you down I can not override that decision. Which simply confirmed to me that she understood exactly where I was coming from and that I had clearly made my point. I then asked "How is Walmart going to make this right?" and she said "There is nothing I can do" and hung up on me.
It just so happens my wife and I know A LOT of foreigners here with valid passports of legal age just like hers. My thought is what if I got multiple foreign born people to consecutively go through and try and buy alcohol with their passports while on film? What if we had a bus full? Is Walmart going to continue to say that they will not accept passports as a valid form of identification? Would they continue to discriminate against foreigners? What would it take to get them to change their discriminatory policy? Should they be sued? Tell me what you think.
CORONA -- Last evening my wife and I visited your Corona Store #1800 (1290 E Ontario Ave, Corona, CA) to purchase some items before my wife left for Germany on vacation. A couple of the items were in the Camera Department. We spend an average of $2000 to $3000 a year in that store.
We went to the Camera Department and asked the associated ** where the disposal cameras and flash memories were. At the time she was alone with no other customers and we were the only customers in that area. She very rudely pointed in the direction of the back wall. I asked her if she come show us and she just pointed again (in other words assist us in finding articles we needed top purchase) and refused to assist us. Keeping in mind there were no other customers in the area for her to assist - we were the only ones. I asked to see a manager for help and she contacted one for us.
This incident occurred at 5:05 PM PST on March 01 2012. A few seconds later a Mexican American family came over and asked her for help - she immediately dropped what she was doing and took them over to an aisle and assisted them and left this White couple to fend for ourselves. Yes, my wife and I are White and she refused to help us and was very happy to help the Mexican American Couple.
When one of the assistant floor managers came over I pointed out what had happened and she witnessed ** (who was white) assisting the Mexican American Couple. At that point I demanded to see the store Manager. She contacted ** who was the Store Manager. I explained to him the incident in great detail. He politely remarked he would talk to her. I demanded he fire her. He was not very helpful or indicated in our conversation he really cared.
Your company has an employee that discriminates against White Customer and goes out of her way to assist Mexican American customers. Is that a new Wal-Mart policy? If it is we will never shop at another Wal-Mart store again and tell all of our friends and family that Wal-Mart practices discrimination against White customers and discourage them from shopping at your stores. Is Wal-Mart looking for another customer discrimination lawsuit?
For sure Hell will freeze over before we spend another nickel in that store. We walked out of the store with a left shopping cart of merchandise in an aisle and went to Target and purchase all of the same items we needed. They don't discriminate against White customers.
Today 02/02/2012 at approx 9:45 AM PST, I spoke with ** the Store Manager. He mentioned he spoke with ** and she told him she was helping the other customer before we came up. That is a lie. We were the only people in that area. The Mexican American couple came up later. Not only is she a racist - she lied to the Store Manager during their conversation. Is that the new employee model at Wal-Mart?
I suggest Wal-Mart investigate this incident and dismiss ** along with **. They are not the customer centric employees you need in your company. ** came across more like protecting his employees than looking at the FACTS and acting on them appropriately.
It was late. It was dark. The roads were deserted. No one was looking. So I put on my sunglasses (yes, I wear my sunglasses at night) and snuck over to the 24-hour Walmart in search of a purple tablecloth. I had exhausted all other options, so Walmart was my last resort.
Since I don't shop there anymore, I was somewhat unfamiliar with the new layout. I had only seen it once or twice before, but I found my way to Housewares quite easily. To my surprise, there was a large selection of tablecloths, but not one with even a hint of purple, as I suspected. The department overall was well stocked, but the prices were not very competitive.
The store wasn't crowded so I decided to walk around. I realized how much I disliked the new layout, and that I really missed the old one. As I tried to picture it in my mind, it brought back a lot of memories. I took my son shopping at Walmart all the time when he was growing up because I knew if he acted up, no one would notice. He bought a lot of stuff there and got great deals back then. His allowance went a long way!
Now the prices aren't so great and neither is the merchandise. I did some comparison shopping with the items I recently purchased from Kohl's. Although the quality of Kohl's clothing has diminished slightly, it's still miles above Walmart's quality. And after all the discounts, I paid less for everything I bought at Kohl's, including shoes.
I breezed through the produce and meat departments just to see if the quality had changed. The meat still looked suspicious, but the produce didn't seem so bad considering it was late at night. The selection wasn't as good as my usual supermarket, and the prices were the same or more.
I moved on to the bakery, and boy did it smell good. Other than the bread, I think this location actually has a decent bakery. The prices were not competitive, but the selection was quite large.
My last stop before leaving the store was the Health and Beauty Department. Again, there was a large selection, and the shelves were fully stocked. But the prices were not competitive enough to bring me into the store.
I didn't go through Electronics because I didn't want to be tempted to buy a movie. That department was expanded when they did away with the Fabric Department and downsized the Crafts Department. I guess there's more money to be made from selling electronics.
As I walked to my car, I came to the conclusion that I wasn't missing anything by not shopping at Walmart. The only thing I missed was the times I shopped there with my son. I have Wal-Mart to thank for those memories.
Please let me preface this review by saying that it was my wife that decided to stop at Wal-Mart out of convenience, since we live relatively close by, and that I wasn't in the car wrestling the steering wheel in the opposite direction.
Recently, I have been ill and have been dealing with full-blown strep throat. Miserable to say the very least. I asked the wife to run to the store and grab some chicken noodle soup. Oops! I didn't specify what brand. My mistake. A mistake that my taste buds, stomach lining, and bowels will be living with for years to come. I'll excuse that oversight and blame it on a feverish disposition.
Well, she gets to Wal-mart and decides to give the local store brand a try. That would be the "Great Value" brand that Wal-mart has been pushing since it revamped its image and product line back in 2009 to include a wider variety of products.
Let me say that there was nothing "great" or any "value" of any kind in that product. I wouldn't wish Great Value Chicken Noodle Soup on my own worst enemy. It tasted putrid. Having never tried dirty dish soap water and kerosene mixed together, I somehow surmise it would be fairly close in taste and likability. A nasty looking thick gooey film immediately began to curdle upon the surface of the broth. The noodles and pretty much the entire soup had a certain alarming brownish hue to it. My wife prepared it, so anyone that's ever been married will understand why I tried at least a few bites.
A few hours later, still hungry, I opened the cupboard to see another can of the same soup. Hmmm? Maybe it was just the one can, and not the product itself? Wow, the lies and tricks one's mind can play on you when you are ill and under the weather. So I heated it up myself, and as I sat down to eat it, I immediately noticed the same gross curdling on the surface of the broth. I stirred it away, and took one bite, and mumbled "Fool me once, shame on you...fool me twice, and shame on me." Hungry, ill, and shamed... what a day?
Not sure about the rest of the Great Value chain of products in Wal-Mart, but from my experience, I would NEVER recommend trying this Great Value Chicken Noodle soup.
ST.MARY'S, PENNSYLVANIA -- I'm still gagging on Walmart 'Great Value' Mild Italian Sausage, cooked up, took a slice, tasted like Pine-Sol. So I thought, I better be sure, doubting my own taste buds, assuming the sausage was good since we just bought it and it had an expiration date of 7/14 and this was only the 8th. So I cut & tasted a different piece from another sausage that also had a soapy Pine-Sol type taste, but was clearly gamier, so spit it out. Then I looked closely at the sausages I had removed from the frying pan and placed on a plate. It was FULL OF WORM, 100'S OF WORMS springing out all over the encasement - long white strings.
So disgustingly GROSS!!! Recapping my actions in shock and totally grossed out!!! Since I had steam/boiled them in a frying pan, I didn't see all those long thin white thread like worms that had broken through their encasement and were hanging out cooked (as they tried to escape being parboiled), since the fat that was boiled out frothed the water.
I always parboil/steam sausage, then take them out cut them up to add to sauce. Not this time!!! I took off a small piece while cutting them and popped into my mouth to taste. Tasted like Pine-Sol smells. So I forced it down, thinking 'agh', just some different seasonings or maybe the frying pan was a bit soapy(?), so I decide to test another bite from another sausage to see if they were good or not, expecting the next piece to taste right...stronger yucky taste! What the heck??
This piece I spit out immediately...I couldn't believe that I got 2 items of bad meat from the St. Mary's Pennsylvania Walmart! The 5-lb roll of 80/20 hamburger that I had just opened earlier made a popping sound when I cut the tube open and it let out a smelly gas, so it was bad and now the sausage was full of worms!!
Earlier, before cooking their sausage, I had opened a new 5-lb tube of the 80/20 hamburger, which let out a gas hiss and had a slight odor. I wrapped that back up planning to return it to Walmart. It wasn't supposed to expire 'til 7/14 & we only bought it the night before! So I had my son, James smell it to confirm it was funky and put it back it the bag, tied it and placed it in the freezer so I could return it next trip to Walmart. Because the hamburger was 'bad', I had decided to make spaghetti & sausage. Yuck!
I am glad I cook sausage separately before adding to sauce to cut down on the grease, but since I steam/boil it to get all the fat out, the water gets frothy a bit, so I didn't see that each sausage had these long thin white threads popped perpendicularly through the encasement! I had cut off a chunk from the end of one sausage (before seeing the worms) and had eaten a piece that tasted kind of like soap or Pine-Sol, thinking my taste buds were 'off'. Then I figured I needed confirmation, so I cut another piece off another sausage and it tasted even worse so I spit that one out...
I took them out of the water, put them on a plate and then saw the little stringy things. I called James to see and initially he said it looked like it was just the encasement breaking down from boiling them, but as we looked closer we then realized that there were more. As I turned the sausages over to look at the little strings, we then realized that they were long stringy white worms!!!!!
GROSSED OUT AND OUTRAGED, I IMMEDIATELY PUT MY FINGER DOWN MY THROAT to try to vomit out the piece I had already swallowed. My stomach still remains queasy today! James called up Walmart immediate and they apologized and said to bring them back. We decided to take the ride 15 miles to them and show them so they could put out a recall. So we took them back to Walmart - grossed them out too. Told them they better recall their crap. They said they get it all pre-made, pre-frozen and even though it had the label and UPC, that they weren't saying whether or not they would send in a recall. Come on!! If it was like that in my package, it had to be in others!!
They gave me a $20 gift certificate (big deal!) but I can still feel that lump in my throat. Although I know the worms were dead, its still grossing me out! Thinking about it makes me wonder if at the meat plant perhaps when cleaning up and scraping away scraps, that someone must have put them into the vat and processed them into sausages since they had a soapy, Pine-Sol type taste...sick! Disgusting. How many other packages will be like this??? Who else will be affected???
I normally love sausage, but now can't consider eating any...especially their brand. James and I then went to buy some non-meat food products, but I stopped by their sausage, seeing some packages still icy from being just brought out. They had a 7/18 expiration date - so they either sold out all the 7/14 or maybe did know about it and removed them all.
Out of curiosity I started looking real close at their new packages and could see that under the encasement, that those too looked like there were little white stringy things...that if boiled will most certainly pop through. Wherever this pork sausage was processed at needs to have the FDA go in and inspect their plant and make them get rid of all their wormy meat!! DON'T BUY GREAT VALUE ITALIAN SAUSAGE!!! DON'T BUY ANY 'GREAT VALUE SAUSAGES' AS THEY ALL LOOK LIKE THEY COME FROM THE SAME PLACE!!
When you purchase the card, you have to pay $3 to put money on it and you are given a card at the register, but you cannot use it until you go online and activate it with the activation code provided at the bottom of your receipt. I only needed to use the card twice, so I went online and activated it... should have run from it as soon as I started registering, but they say hindsight is twenty-twenty.
When you go online to activate the card, you are asked questions about signing up for daily emails, given offers for free fill-ups on the card as long as you set up a recurring direct deposit from your bank account, etc. I skipped the direct deposit and everything else but did sign up for the free daily emails giving me my card balance. You MUST sign up for a permanent card to be sent to you that has your name on it when you register. I didn't understand it but since I couldn't use the card without doing it, I signed up for that as well.
After I filled everything out and printed out the paperwork, as requested, I noticed in the fine print that you are charged a monthly maintenance fee of $3. I thought not a problem since I was going to use it twice and shut it down. I received the emails daily after the first bill was paid and every one of them stated my remaining balance was $5.32 (from January 3 through February 5).
I went to the local Wal-Mart today (February 5) to purchase a re-loader card (another $3) and after I arrived home I tried to add it to the current balance. I had to input the information about the permanent card and then they transferred everything from the temp card to this permanent card. That was when I found out that I didn't have $5.32, I had $2.32.
I called customer service to find out why I wasn't charged the $3 fee AFTER having the permanent card for 30 days and according to the agent, the fee isn't charged after having the account or permanent card for 30 days, the first fee is charged 10 days after you open the account (which coincidentally coincides with the arrival of your pretty permanent card).
I told them they had misled me for the past month as to the balance on the card and I wanted to speak to a supervisor about the fact the company had misled me on daily emails for the past month. The gentleman put me on hold for almost 10 minutes and then I was suddenly transferred to a customer service survey asking me to rate that particular representative, his knowledge, and his ability to help me.
I promptly hung up and called back and was able to connect to another representative. She also gave me the song and dance about the fact that yes there is a fee... in essence the same spiel the other guy had said. I again asked to speak to a supervisor about getting the fee refunded because of being misled for the last month... She puts me on hold and comes back to say she can refund the fee, but I have to wait two business days for it to be processed through.
I tell her that will not happen because I refuse to drive back to Wal-Mart to pay another $3 to put $3 on the card to pay the bill so I ask a third time for the supervisor and after being put on hold again, I still don't get to speak to a supervisor but suddenly they are able to refund the fee immediately. Trust me, these cards are not worth the heartache or the hassle.
The only reason I took out the card was because the bill collector wanted an account number to pay off the bill and I refuse to let them near my bank account... Momma didn't raise any fools there. So for anyone reading these reviews, be very leery of these cards. I have learned they are not all they are cracked up to be and you will way more in fees than what you expect.
FARMINGTON, NEW MEXICO -- First of all, let me start by saying that I notice in a lot of these compliment/complaint forums that some Americans have the audacity to actually say "Well, if you don't like it, then just shop somewhere else". Or, my personal favorite, "Just do what they ask and there wouldn't be any hassle"! Are these people completely delusional and oblivious to everything our forefathers and ancestors have fought for throughout their lifetimes, just so that I have the right to stand up for myself? This is the United States of America, and not some third world country where talking back or saying what you believe in gets you imprisoned or placed in front of a firing squad.
One moral that I've instilled in my children, now in young adults in their own right, is to stand up for what you believe in, no matter how minuscule or trivial it may seem. Never, ever, feel that you must "accept" something just out of convenience. I apologize for the digression, but alas my story. I was shopping at Wal-Mart with my family and we had just finished checking out and completing our transaction with the cashier, when we approached the exit. An older woman, in her 40's or 50's, approached my family and I and asked for a receipt to check against the merchandise in the shopping cart.
I realize that it is just another step towards theft deterrent, but instead of harassing the honest customers at the door, how about placing these employees throughout the store for increased surveillance (as if the 5,000 cameras in the aisles weren't enough). But to insult my integrity, in front of my children, by asking for me to prove myself by producing a receipt is just unacceptable. Had my father been alive and with us at the time, he would've said F-off. I try and be a little more subtle and polite. I told her politely, "Ma'am, I just paid for that", and pointed in the direction of the teller that took my money. She insisted on seeing my receipt.
I insisted on telling her that once I gave them my hard earned money, that merchandise belongs to ME, and they have no right to search my bags. I said if you're accusing me of shoplifting, then call the police and I'll be glad to wait. But if the police find out that no shoplifting occurred, then be prepared for a civil lawsuit. I proceeded to walk past her, and she LITERALLY, God as my witness, snatched the receipt from my hand as I walked by. My wife and kids were absolutely stunned and appalled. I reached out towards her and grabbed it right back, saying "that belongs to me". She started screaming as though I had just assaulted her.
In a matter of seconds, 6 security guards surrounded my family and I. At this time, was I not only inconvenienced, but fairly irate. I yelled, loud enough for everyone in the front half of the store to hear, "Get your damn manager, NOW". One arrived within seconds. I explained to him that the door greeter grabbed MY receipt from my hands, and publicly humiliated my family and I. The best part of the whole situation was that it happened right at the entrance, so the whole thing was videotaped on the little t. v.'s that you can always see yourself on when entering a store. I demanded an apology immediately.
Now, in reference to my opening statement, yes it would have just been easier to show her my receipt and proceed on quietly into the night. The next time you order a hamburger without onions, and it comes loaded with them, are you going to go quietly into the night and just accept it and eat it that way or scrape them off to the side. Or are you going to take it back to the counter and say, "Excuse me, but this isn't what I ordered".
There are two kinds of people in the world. Those that accept it and eat it, or those that stand up for themselves and the hard earned money that they've spent on a service that they expect to be correct and accurate. I'm sure you can guess which type I am! But as the country song so eloquently puts it, "You've got to stand for something, or you'll fall for anything". As I explained to my kids later, it's about principle and not allowing these monopolies and corporations to trample on our rights.
For all the condescending idiots who want to post a reply and say, what a jerk this guy was, you can email me your address and I'd be happy to mail you some airfare out of this great nation of ours, and into one that doesn't allow you to speak your mind, one that doesn't allow women in certain public areas, frowns upon making eye contact with its political leaders, etc. And just as a side note, for all those that attribute this type of harassment to racial profiling. I'm white. It happens to all of us!
YREKA, CALIFORNIA -- I applied at Wal-Mart in early 2009. I got a call in April to start working, but due to a death in my family I couldn't start until May. I started on the remodel crew as part of the chain-wide remodel project. I worked with the remodel crew until late June when the store was finished but Wal-Mart wanted to keep me around for the big inventory count which was coming soon. Throughout this time I never worked weekends. August 8th was my official hire date at which time I started working as a cashier. I worked approximately 30 hours per week as a cashier until January 2010.
In January 2010 Wal-Mart reduced my scheduled hours to less than 20 per week. Because of this I was forced to find a second job. Also in January 2010, I filled out a Time Availability Sheet (TAS) (per Wal-Mart policy) to have my hours of availability changed so that my two work schedules would not interfere with each other. The first TAS I filled out was denied because I didn't make myself available for the minimum number of hours required. I was told by one of the assistant managers that I needed to be available to work 16 hours per week. I only had 13.5 hrs. I understood that and filled out a second TAS indicating I had 17 hrs available to work.
I was told my second TAS was denied because there aren't any time slots for me to work at night with the hours I was available. I knew this was not true because I had worked the evening shift before during the hours I had made myself available for. In February 2010 I filled out a third TAS and made my availability 26 hours.
That one was also denied. I was told by the "acting store manager," (not the real store manager) that it was denied because I couldn't work weekends. Never throughout my entire employment at Wal-Mart had I ever worked weekends or ever been available to work weekends. On the TAS in bold letters it states, "All full time CASHIERS NEED TO BE AVAILABLE TO WORK AT LEAST ONE WEEKEND DAY." I was not a full time associate/cashier and never had been; therefore wasn't required to work weekends.
Talking with the "acting store manager" via telephone on February 23rd, I told her that I wouldn't be working coming in that week because I was not available as I had stated on my three Time Availability Sheets. The next Sunday, February 28th, I came in to do some shopping and tried to use my employee discount card and it was denied. The customer service manager who looked at my transaction did not tell me I had been fired and I was in fact scheduled to work the following day.
On Monday, March 1st when I was due back to work, I tried to clock in and my badge didn't work. So then I talked to the "acting store manager", and the new store manager (maybe?) about my situation and they basically fired me the week before due to "no-call/no-show" for the 3 days that I had already told them I was not available to work. Wal-Mart is not employee/associate oriented and I will be taking them to court over violation of store policy and employee rights.
Wal-Mart's at it AGAIN! I am/was a loyal Sam's Club employee for well over 9 yrs. In fact, I wasn't one that went seeking them, I was recruited in Omaha. I was opposed to unions and promoted Sam's Club to businesses and those I've known. I was a solid Wal-Mart employee and kept the company line firm. I cross-trained to almost every job in Sam's Club, have worked in many, managed costs, and kept that friendly smile on my face consistently. I focused my attention on our members looking to resolve any challenges they may have had, as customers are the bedrock of Sam Walton's legacy.
With my manager's wink of approval, I even worked off the clock and through breaks to ensure things got done. But Buddy, at this point, where's that union representative - sign me up!! Sam's Club, a part of the Wal-Mart family is initiating a round of layoffs across the country today. This is occurring at 8:00 AM meetings on Sunday Jan 24th, today. This is occurring at every Sam's Club store across the nation. For me, it has occurred at the Columbus, OH stores eliminating at least 30 people per store.
In my store, 6308, These are all women/men between the ages of 50 and 70. With well over 500 stores in the US, this amounts to at least 15,000 people. It's not only the most senior employees that have been targeted and are being given notice that they're being laid-off because their jobs are eliminated. They also selected the outside sales reps and marketing teams to avoid having the issue seen as a discriminatory act against the senior Demo Ladies. This is occurring during a challenging economy when Wal-Mart/Sam's Club has just come off of a profitable year-end close.
Regardless of my documented outstanding year-over-year performance, or having, been the employee of the month multiple times in multiple clubs, the employee of the year, or having received the highest allowed hourly increase every year since joining Sam's Club, it's the age that's the key-driver in these current round of actions. I'm a 56 year old, white female, full-time employee. Sam's Clubs has younger employees, with less time (many having been with Sam's from only a few days to a few weeks) and they're carefully selecting the most senior employees.
As compensation they're advising long-term senior employees that they can apply for part-time, starting-pay positions, such as Cart Person, or Maintenance. Can you imagine a 70 year old woman lugging those carts around the parking lot! To get severance I've been asked to sign a release form stating that I'll not file any form of discrimination suit against Wal-Mart/Sam's Club. I've 45 days to sign this form, or lose my 9-week severance package. If I don't sign the agreement, we'll have no income, other than unemployment.
This is a company that's promoted themselves to be the customer-friendly store and dedicated to their employees. With these actions, they clearly demonstrate that they treat their employees with an absolute lack of caring, and total disrespect. I'm now a part of a growing number of people supporting litigation against Wal-Mart – baby, count me in!
HAMMOND, LOUISIANA -- Hammond, LA Walmart has terrible customer service, overall the employee moral is at an all time low and the manager can care less other than about saving money, or making "the almighty dollar" for Walmart.
We have shopped at Walmart for years. I usually go to the Denham Springs, LA Walmart because the Hammond location has such rude managers and associates, other than a few old time employees that have been there a long time. This means going 30 miles out of the way, to go to another Walmart location as Hammond is the local one.
I do believe that Walmart does racial profiling, and I also think they target lone women many times, to harass. I was accused of shoplifting in the Hammond location 4 months ago, even though I have shopped here for years. My husband and I usually shop together. We had made several recent complaints against bad customer service and rudeness in the Hammond location. No one ever seems to know anything about prices, sale items, out of stock items, etc. Since they remodeled the Hammond store back spring 2009 the service, and horrible customer service has worsened.
My husband had to work nights, so he'd suggested I run to Walmart for groceries. I did, and decided I would "browse" around cataloging possible Christmas gift items, writing prices, etc...at my leisure. I got to the store about 7:30 pm, and spent a couple of hours browsing all departments, and gathering our groceries (almost $100 worth) I used my cell phone, or rather tried to several times (horrible service in the store). I wrote down items prices, made list, chewed some Worthers mints I had brought in my pocket as I shopped, and generally took my time that evening.
After checking out with our groceries I was stopped by a guy I knew to be a Walmart employee and a Tangapoha parish sheriff's deputy (working a paid guard detail at Walmart that night). They stopped me right after I left the check out, taking my arms and telling me I needed to go to the back room with them. I smiled and asked them why? They said I must go with them now. I said no I would not go with them, and demanded to know what was going on. The Walmart employee said he was Walmart "loss prevention" and I had some of his merchandise. I said yes, I do, I just bought my groceries. I still at this time did not realize they were accusing me of shoplifting. He said, I had "his merchandise" in my purse. I said "Sir almost everything I have came from Walmart. I bought my clothes I'm wearing here, my shoes, my purse, everything in my purse, my groceries, etc." He said, "No you stole some of my items tonight..." I was stunned, shocked, hurt, angry, and totally caught off guard. I told him no sire I did not.
The cop said if I didn't go to the back room and allow him and the Walmart loss prevention guy to search me he would tackle me and take me down. When I asked the cop what he meant he said he would throw me on the floor, tackle me and search me right there if I didn't go to the back room with them. I went with them. I told them I did not want to go with them as I had done nothing wrong. I hadn't even left Wal-mart when they detained me, barely got out of the register line.
They took me to the "back room" a video room where they have crappy blurry video to "watch" potential shoplifters. The Walmart loss prevention guy ran sacked my purse, taking lipstick, and a small can of off insect repellent. The cop told him that doesn't amount to $25 dollars, and Walmart will not prosecute for less didn't he just want to let me go. The Walmart loss prevention guy said no, he knew I had shoplifted, although he had no proof. I saw the video, all it showed was me looking, browsing, etc items, nothing showing I'd taken anything.
The Walmart loss prevention guy, first name Tom, kept telling the cop what a "rush" and adrenaline "High" he was on. He repeated this 3 times and the cop finally told him it to "hush" as he should not be saying that in front of me. This guy dug in my purse again coming out with one of my two cell phones. He said that phone was "new" and I stole it from that night, it was "his merchandise". I told him well it had been registered in my name for nearly two years, at this he threw the phone back at me and said "That's not my merchandise."
The cop said they should just let me go when I would not confess to shoplifting after an hour and a half, the Walmart loss prevention guy said no. They said I could not call my husband or sister or anyone. I finally got so fed up after being harassed for 2 hours that I said I'm calling my husband, if you are going to tackle me to the floor and take me down just do it, or either leave me the hell alone and let me call my husband.
They finally booked me for $58 dollars so called "thief" after the loss prevention guy took a small flashlight and opened batteries I had in my purse, bringing his so called "merchandise" total to $58 dollars making the amount higher, so he could supposedly prosecute me.
I even offered to pay the $58 dollars for my own previously purchased merchandise, he refused. The Walmart loss prevention nut finally came down off his adrenaline "high" after 2 hours and realized he'd made a mistake, and he was wrong. He even stated and I quote, "It's gone too far, we can't just let you go now, it's gone too far. If we let you go now Wal-mart and I will be liable."
He (Wal-Mart loss prevention guy) wanted to know if I had not shoplifted then why did I have such unusual items in my purse such as a small flashlight, small can of Off insect repellent, and extra flashlight batteries. I told him (as if it was any of his business) because my husband and I have animals on our property 4 miles from where we live and we go there often after dark to check on them, tend, them, check water, etc. He actually then looked foolish. Still he repeated they could not let me go, or they would be "liable".
How can we, as Americans allow this sort of violation of our rights to go on?
I also think that Walmart targets lone women, does racial profiling (although I am a white female) and I also think that had my husband been with me this would never had taken place.
BEWARE as this sort of thing happens all over America at any given time at any given Walmart.
This could happen to you, your wife, child, mother, father, so beware.
We will spend our $10,000 a year, once spend at Walmart, with other merchants now... ones that are polite and actually appreciate our business, and treat us with customer respect and honor, rather than stupid accusations and abuse.
We have hired an attorney to represent me on these bull charges. Since it has happened I have researched Walmart extensively, and found mine is not an isolated incident but a regular occurrence at Walmart across the country and even in other countries. There's even been several deaths of customers wrongly accused of shoplifting at several Walmart locations, because overzealous adrenaline "high" Walmart loss prevention associates have attacked and ultimately killed several people.
How sad. We need to stop this, be outraged by it, and in God's name not let this giant get away with this sort of thing.