Walmart DOES NOT Stand Behind Their Promises
EAST DUNDEE, ILLINOIS -- People need to be aware that if damage should happen to your vehicle by a Walmart cart on Walmart's property, Claims Management Inc. WILL NOT do anything to ASSIST THE CUSTOMER. Even after their Walmart employees assure you, as they did me, that Walmart will indeed pay for everything to repair your vehicle, just as it was before you parked it on their lot.
I parked my car away from everyone else at Walmart's parking lot early Sunday morning. While cart attendants were visible to me collecting carts, a cart came flying across the lot and put a huge dent in the side of my new car.
I went inside and told a manager at the customer service desk who got another (loss prevention?) manager for me. While I was waiting, she assured me that Walmart would pay for the damage to my vehicle as it was on their property in their parking lot. Another associate came up and told me the same thing, they always do the right thing and take care of the customer.
A lady came up to the desk, came outside to my car with me, took pictures and took a report as to what happened. She said she would review the security cameras, which I fully encouraged as I wanted to know what happened too. She said she would call me the next day, Monday, and make sure that Claims Management, Inc., the company they use for claims, had contacted me to take care of this.
Monday comes and goes, no phone call. No call on Tuesday either. I call Walmart on Wednesday, 11/20 to follow up with the status of my claim. They apologized and provided me with a claim number and told me to contact Claims Management at 800-527-0566. I was assigned a Claims Manager - Megan at ext 57820. I leave Megan a message.
Megan with Claims Management Inc, returns my call just after 9. She's located in Arkansas. In so many words, she tells me that they will not take care of the repair my vehicle needs because they said we had 62 MPH winds and the cart was blown into my car.
On Sunday, we did in fact have storms and high winds in Illinois. There were tornados in our state too. But not at the time that I was at Walmart. This happened at 9:50AM. It was sunny outside. The storms didn't come until 11:30 in my area. Megan, the claims adjuster, is using an out-of-state weather report that does not coincide with what truly happened, just to get out of doing the right thing. Just to get Walmart out of taking care of their customer.
I told Megan that I would be sure to let everyone know how Walmart does not take care of their customers. Megan asked me why I would slam Walmart and said it wasn't fair to them. I let her know, as I want everyone who reads this to know, if you were promised by several employees that they would be taking care of the damage to your car, then they use every excuse unfairly to get out of it, wouldn't you do the same thing?!
I am severely disappointed by the behavior and actions of Megan, who has represented the opinions and decisions of this store. If Walmart management finds this to be acceptable, then I believe it's fair game that everyone who reads this should be made aware of the potential issues of patronizing this store.