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Customer Service attitude and intelligence
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTINGTON, WEST VIRGINIA -- Bought a twin air mattress to take on vacation to the same family condo we stayed at last year. Got there and realized we still had the mattress from the previous year and it was in good shape. Had thrown the receipt away for the new mattress but didn't think there would be a problem getting the thirty dollars back at our friendly Wal-Mart which we spend hundreds of dollars at every month. Surprise, surprise the front end management is beyond lame.

We were advised that after 14 days mattresses could not be returned. Talked to front end "management" and was advised the same thing. It was obvious this mattress had not been used, it was in the box and the box still sealed with sticky whatever. Why are people so ignorant? I mean it's not like we were trying to take it back used or anything. And there is no way anyone couldn't tell that that box had never been opened. Believe me I've worked at Wal-Mart in the past and saw what some people DO bring back and it's just crazy.

Anyway called another Wal-Mart with much smarter people who did not give us a problem at all. Got a gift card and we were on our way. I think some people just really let their power go to their head so much that they can't see anything else.

It's just like they have no common sense whatsoever and are out to make it as hard on the honest person as possible but now if a troublemaker would have went in that store demanding they take it back, I've got a feeling things would have been worked out much differently. You know what they say about karma, I hope that "manager" gets it twofold. Just know there are exceptions to every rule and good employees know when to make those exceptions using their common sense.

Dirty, Unhelpful / Lazy All Around Bad Customer Service) and Inconvenient
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

POTTSTOWN, PENNSYLVANIA -- EVERY time I think I should just suck it up and go to Wal-Mart for a possible better price (I'm a Target shopper), I'm reminded why I don't EVERY time! There is NEVER anyone on the floor for help and when there are 9 out of 10 are too LAZY to actually be helpful. If they don't know the answer to your question... Instead of find out for you, they say sorry and walk away. Now, when I'm at other stores I frequent, if that sales associate does not know the answer, they fire up their walkie talkie and FIND OUT.

THEN... There's the attitude. It's like dealing with snotty teenagers, only these are adults and know better. They are rarely pleasant, god forbid they crack a smile. AND another reason I shop at Target... Wal-Mart is never as organized or clean. It's like shopping at a warehouse. I guess to buy low price you have to buy low quality in all aspects. My most recent adventure took me to Wal-Mart because I desperately needed an air mattress fast and they carried the one we wanted and it was in stock. So... We go to use it and find out it has a leak.

I go back to Wal-Mart WITH the receipt. At this point I'm looking for a refund as we had to replace this new air mattress and did not need an "extra" one, so I didn't want a replacement. I was then told that because it was opened, they would not return it. I wasn't too bothered by that as I then asked for store credit... While I don't like Wal-Mart, it's not like I couldn't find something we needed to buy for our family of 5.

I was then told they do not do store credit either. Apparently for an air mattress, if the box is opened, and I do mean just even tape ripped... They do NOT do returns. I then asked how is it to know if the items is faulty if it is not opened??? They said it was Wal-Mart's policy.

So, needless to say I was OUT ALL OUR MONEY and had to accept an exact replacement of the mattress, which we DID NOT need nor want. At this point, we are just going to sell it and try to get our money back! I hate Wal-Mart. And sadly, any employee I have ever met (including ones I know well) feel the same way more and more. I will NEVER shop at a Wal-Mart if I can help it, as it only frustrates and annoys me every time.

Horrifying Experience Trying To Order Using PayPal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DO NOT ORDER FROM WALMART.COM USING A PAYPAL DEBIT CARD OR YOUR PAYPAL ACCOUNT. Neither of these options works on their website. First, I tried using my PayPal debit card to place an order and an hour later, I received an email that the order was cancelled "because your payment could not be verified"... So I tried placing the order using the PayPal option instead, and the same thing happened.

Then... Trying to get these people to remove the authorizations from my PayPal account was like trying to explain stocks and bonds to a toddler. I kept getting responses that made no sense (yes, some were 'canned' responses). One representative understood with no problem and removed the authorization immediately, but that was on my second order attempt. Then I contacted them to request they remove the authorization on the order placed 2 days earlier, and they didn't understand what I was asking, responses made no sense, and they told me to wait 14 days for it to "disappear automatically". We went back and forth at least 10 times, and the issue was never taken care of.

PayPal has a policy whereby if the seller contacts them they can remove that authorization and release the funds back into your account, just like any other credit card company. But Walmart doesn't know what that means, or just doesn't want to be bothered.

Regarding the verification process, they never told me exactly what the problem was. I have had a PayPal account for about 15 years now, and never had a problem, except with Walmart. For some reason, even ordering directly using the PayPal option, caused the same error - they can't seem to verify PayPal for some reason. I was able to order the same product for a few dollars more through Amazon anyway, using the same card, with no issues whatsoever. is not programmed properly, so be careful if you order from them. Better yet, just spend the few extra dollars and order from somewhere else to be safe.

Prepaid Cellphones
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I just want customers who buy pre-paid cellphones from Walmart to be aware of a few things. The 2yr warranty I bought for exchanges of broken/damaged electronics goes through a contractor of Walmart and not Walmart itself. In other words, you will have to send your phone back to receive a replacement in 2-4 days.

If you return your pre-paid cellphone and purchase a new one, it may take 2 days for you to have your new phone working. You may lose your number in the meantime. The only way you can do this is to have the old and the new phones in hand and switch to the new one and then return the old one but wow... that could mean purchases greater than $1000 at one time especially if you get one of the better phones like iPhone or galaxy 3 etc.

The customer service in the main branch was clueless. They had no access to the box of the phone which was not available in the stores. The information online was not sufficient to make my decision on which phone to get but it is on the box but the customer service representative has no access to the box and since the phone is only available online and does not have much information, it's a guessing game. Pretty tough to buy a $500 phone and return and wait for 48 hrs to receive the reimbursement on my card to purchase another phone.

In the meantime, I may lose my number and it then takes 48 hrs for them to get my new phone working with my old number, that is only if that number has not been given to anyone else. Customer service reps state that there will be an immediate credit but this is absolutely not true. Once I placed a regular shipping order and wanted to change it I was told I have to cancel and wait 48 hrs for the money to be back in my account... this was 5 min after I placed the order. LOL. So then I had to re-order in 2 days and pay expedited shipping.

I mean the whole reason why I cancelled in the first place was so I could order again and get the item with standard shipping quicker than saver shipping. There has to be a better system than tying up people's money so long especially when it's an expensive product and you need the money soon to re-purchase it with quicker shipping. Furthermore, the representatives for online purchase customer service were either rude or clueless or both.

Sorry Customer Service
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ROCKWOOD, TENNESSEE -- This review concerns only the Walmart in Rockwood TN. I have not had this experience in other Walmarts but have had similar experiences at this particular Walmart several times. I went to this Walmart with money in my pocket intending to purchase a shotgun before I left. First, why does Walmart put people in the Sporting Goods section that know nothing about hunting gear (firearms) or equipment, but that is not my complaint today. I spent about 30 minutes looking at the shotguns, spinning the carousel around and around and no one ever once asked me if I needed help.

What agitated this is that the lady working there went back to stocking items out of a cart onto the shelves when a man walked up to look at the shotgun shells. He hadn't been there 5 seconds and the same lady asked him if there was something he needed. He said yes and showed her the shells he wanted to buy. She got them for him and he was in and out in less than 2 minutes. This is during the time that I had been looking at the shotguns for 30 minutes. The cart she was working out of was right against the shotguns so I know she saw me.

Finally, when no one else was around but me and her I asked her "Is this all the shotguns you have right now?" Her answer was "Pretty much." She never even looked up as she answered but just kept working out of the cart. I then said "I was in here about a month ago and there were a couple of brown ones in here that I was interested in. I was just wondering if you still had any of them." Again, she never even looked up and didn't even answer me. She just kept putting up stock.

I said to myself, "Forget this mess! If they don't want to make a sale, I'll just go somewhere that does!" I walked off and let her keep working. Apparently putting stuff on the shelf was more important than making a $400 sale! I get so tired of this kind of treatment at this particular Walmart. I am the customer and they are the seller. I would expect a seller to pay attention to the customer when he comes in the store intending to make a big purchase.

Since I was ignored and she didn't seem interested in selling anything I just left. I did not get the lady's name but just for management's sake at that store, she was working the sporting goods register between 12:00-12:30 PM on Saturday 10/26/13. Please get someone who wants to make a sale and doesn't ignore customers to work in her place!!

Wal-Mart Won't Return Air Bed
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELLIGHAM, WASHINGTON -- I brought two air beds from Wal-mart in Bellingham on July, 2013 for my family. After I got home, I opened one to try, but it is not comfortable, so I packed that one up and did not even open the second one. I put them away so that I can return them during my next visit to the store. I currently live in Vancouver, Canada, thus I only drive to the US for shopping every other month.

When I went to the store on Aug 2013 thinking that I am within the 90 days return period, to my surprise, the store representative told me that I could not return them because I passed the 15 days return day limit. I explained to her why it took so long for me to bring them back, and the fact I was not made aware the 15 day policy at time of sales: 1) there was not any sign at the time of my purchase; 2) my receipt also have not information on the return policy; 3) my cashier also did not said anything to me neither. Thus, I naturally assume I have 90 days to return the items.

I was then referred to one of the managers. She again insisted the 15 days return policy, insisted that the store has sign posted by the air beds aisles and repeatedly told me that there is not she can do to help me; and the computer would not even allow her to return even if she want to. I went into the store and check the aisles; there WAS NOT any sign at all! I took photo as proof, and then I went to another manager, explained to her the situation, and finally got her to take back to un-open air bed, but not the opened one.

During the return, I noticed that the representative does not even need any code to key from the store manager to complete the transaction, unlike the first manager told me. It made me think that I was lied to by the first manager. As a customer, I really feel the Wal-Mart has failed as a reputable store. I am a very un-stratified customer.

Most of the Employees, and Store Manager Have No Customer Service Skills
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

RIDGECREST, CALIFORNIA -- Your Walmart Store # 1600 really SUCKS! The older folks that work there are great! They are HAPPY to be working! Where I am having problems times I come in to shop is with the YOUNG FOLKS, and the Store Manager, and assistant manager - these young folks don't have the people customer skills! Make a SURPRISE VISIT, and you will see with your own eyes, and what you hear from the dept area floor workers SAY TO CUSTOMERS IS THIS: "I cannot help you, I'm on my lunch." They don't say... "I will get someone to help you", they just walk away!

What I don't understand, if they are on their lunch, and they are hanging out in their dept, we don't know that if we ask for their help on a question! If you let them know CORPORA is making a visit, then they will behave in a manner WAL-MART EMPLOYEES should conduct themselves at the workplace! SERIOUSLY! I don't have to shop there any more, but you need to investigate this closely. We are in the middle of the Desert, and many fine folks love to shop at WAL-MART, it is a nice store! You really need to change the whole outfit (employees) working there, there are people in Ridgecrest, Ca that would be happy to work at WAL-MART!

I would like to see a BIG CHANGE. I might want to shop there again, but not until Headquarters gets involved to take care of the problems customers put up with some employee's negative attitudes that work at WALMART STORE #1600. Thank you for your time here reading my complaint! Please make your visit for the people of Ridgecrest that like shopping at WAL-MART! I don't need to reply back to me, I rather you not! Just make sure you hire happy folks in your store. They should be happy to have a job too!

Great Value? Not So Great If You Ask Me

Please let me preface this review by saying that it was my wife that decided to stop at Wal-Mart out of convenience, since we live relatively close by, and that I wasn't in the car wrestling the steering wheel in the opposite direction.

Recently, I have been ill and have been dealing with full-blown strep throat. Miserable to say the very least. I asked the wife to run to the store and grab some chicken noodle soup. Oops! I didn't specify what brand. My mistake. A mistake that my taste buds, stomach lining, and bowels will be living with for years to come. I'll excuse that oversight and blame it on a feverish disposition.

Well, she gets to Wal-mart and decides to give the local store brand a try. That would be the "Great Value" brand that Wal-mart has been pushing since it revamped its image and product line back in 2009 to include a wider variety of products.

Let me say that there was nothing "great" or any "value" of any kind in that product. I wouldn't wish Great Value Chicken Noodle Soup on my own worst enemy. It tasted putrid. Having never tried dirty dish soap water and kerosene mixed together, I somehow surmise it would be fairly close in taste and likability. A nasty looking thick gooey film immediately began to curdle upon the surface of the broth. The noodles and pretty much the entire soup had a certain alarming brownish hue to it. My wife prepared it, so anyone that's ever been married will understand why I tried at least a few bites.

A few hours later, still hungry, I opened the cupboard to see another can of the same soup. Hmmm? Maybe it was just the one can, and not the product itself? Wow, the lies and tricks one's mind can play on you when you are ill and under the weather. So I heated it up myself, and as I sat down to eat it, I immediately noticed the same gross curdling on the surface of the broth. I stirred it away, and took one bite, and mumbled "Fool me once, shame on you...fool me twice, and shame on me." Hungry, ill, and shamed... what a day?

Not sure about the rest of the Great Value chain of products in Wal-Mart, but from my experience, I would NEVER recommend trying this Great Value Chicken Noodle soup.

Grade: F

1 Year Warranty With Strings Attached
By -

MICHIGAN -- September of 2009, I went to Walmart Vision Center to get new glasses to replace my old one (old one was about 5 years old). They had nice pricing and warranty on custom made prescription glasses. However it seems their warranty is extremely limited and they were able to find all sorts of excuses not to honor it.

I took care of my glasses and only used water to clean them, no solvent of any kind. I also avoided wiping the glasses when there were dirt to prevent scratching. Pretty much the same as I've done for over 30 years. But despite my best care, my glasses seemed to fall apart in just a few months and I am back on my 5 year old glasses.

First issue, just 3 weeks after I got my glasses, there were noticeable blotches on my lenses. Specifically when viewed at certain angle, I could see area of glare where anti-glare coating had failed. While it was still usable, under bright lighting people would notice my glasses looked funny or very unclean, so I took it back. But they wouldn't honor it because the damage to anti-glare coating seems to be "my fault" somehow.

I don't see how plain water can cause so much of the anti glare coating to come off. It looked like the coating was poorly applied or something, and I am positive the issue is factory defect and not customer issue as they claimed. I wasn't happy they wouldn't cover it despite their warranty that covers every defect. My 5 year old glasses still has anti glare coating intact except for where there's a few scratches.

A couple weeks ago (December, only 3 months after my glasses were made), the arm broke off of my glasses. Back to the store I went, and this time they said they will replace the frame. However they ran into a snag: the frame had been discontinued and while they offered any replacement frame of comparable price, they didn't have any frame in stock that can take my existing lens. Worse, they will not replace the lens because that part isn't covered in warranty.

I have tried to deal with them reasonably but they would not replace the lens, and they could not get a new frame that would fit with my existing lens so I am left with broken glasses that they "can't" fix and no way to wear them without having unsightly tape holding the glasses together.

In the past I've had glasses from different stores that lasts me a few years and up to as long as 10 years with nothing more than a few hairline scratches. I am very disappointed that Walmart would sell garbage that started having problem in just a few weeks and be unusable in less than 4 months. And conveniently have clause in warranty that exempts "customer damage" from any warranty repair, even when damage is due to defects. With this clause, the store can easily refuse all repair and simply claim it was customer's fault.

It seems all they are interested is selling glasses to make profit, make a warranty claim that looks good in advertisement, and claim customer damage on every returned glasses so they would never lose money. Well, guess what? Losing customer hurts more. I've told my relatives and friends about this and many have agreed to avoid Walmart. I also took my glasses business back to my previous store. I'd rather pay an extra $50 to have a pair that lasts a lot longer than 4 months.

Walmart Money Card - Don't Do It!
By -

I sent the following email to Walmart today:

I opened a prepaid Visa card at your Walmart store located in Mt. Dora, FL 6 months ago. When I spoke with the cashier who sold the card to me, I let her know that I would be having my paycheck direct deposited on the card, and many deposits would be in excess of $5K (I get paid 2 times per month). She assured me this was fine as long as the money was direct deposited, so I bought the card, did the direct deposit, and off I went.

Now, six months later, your company decided that my deposits are too high, and without contacting me, went ahead and closed my account without my knowledge. I was stranded in the middle of nowhere and tried to get gas, the card was declined, so I called your Customer Support number from my cell phone. They explained this ridiculous mess to me (my deposits are too high). Then, they reopened the card for an hour, just long enough for me to remove what was left on the card, and the account was closed. A couple of days later, your Loss Management department called me and said how "sorry" they were, that the account was closed in error, and they offered to re-open the card, which I accepted so I didn't have to cancel my direct deposit, and for my "pain and suffering", they gave me a HUGE $25.00 credit.

Yesterday there was $15.74 on my card. I went to check the balance today, and it was "ZERO". So I called your Customer Service department (and was transferred to Philippines, Pakistan, and Guatemala - I thought this was a US based company???). Ana, ID #10838 informed me the account was closed a second time in error (I was supposed to have a $5K direct deposit on the card at midnight tonight), and she promised it would be re-opened in 10-15 minutes, and the $15.74 would be put back on the card. Four hours later, nothing happened, so I called Loss Management yet AGAIN. I spent better than an hour talking to them, who then informed me that it was tough ****, the account was closed again permanently, and there was nothing I could do. They also informed me that my direct deposit would be DENIED, completely screwing me up royally since I had bills that I paid right off the card, not to mention that the payroll would have to be sent back to ADP, then back to my company before it could be forwarded to me. Thanks Walmart.

Then, the idiot "Claudia" (Supervisor at Loss Management), offered to open me another card! After I was done laughing (why in the name of God would I do THAT???), I told her I wanted nothing more to do with Walmart, and I mean that completely. My sister works for channel 9 News in Boston, and is Diane Sawyer's neighbor on Martha's Vineyard, and they are friends. This will make a WONDERFUL human interest story once it hits the airwaves, don't you agree??? I am going to be SURE that this story is told everywhere. From your idiot cashiers, right down to your incompetent Loss Management group (you get a different story from everyone you speak to), I can't think of ONE good reason why I, or anyone else would want to shop at Walmart. I find it interesting that no one will give you their last name or ID number (except Ana), and they spend the majority of the time putting you on hold so they can pass the buck, all the while telling you how sorry they are!!! In reality, they couldn't care less, they just want to pass you onto someone else so they don't have to deal with you.

Having said all this, Walmart is TRASH and not only will I not get another card, I will no longer patronize your store. I am starting a blog as well, and when my sister speaks with Diane Sawyer (this is happening first thing in the morning), I am sure they will be contacting you for comments (especially the lawyers).

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Wal-Mart Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 232 ratings and
853 reviews & complaints.
Contact Information:
702 Southwest Eighth Street
Bentonville, AR 72716-8611
1-800-925-6278 (ph)
501-273-1917 (fax)
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