Physically And Verbally Attacked At Walmart
HOUSTON, TEXAS -- On May 5th, my sister, 2 year old twins, their 3 year old sister and I went to the Walmart located at 10411 North Fwy # 45 Houston, TX 77037. We returned a product and then went to the back of the store to look for some contact cement. We did not find it and the 3 year old had to go to the restroom, so we took her. We then went over to the fabrics to look for white fabric for dresses we're making. We went to the kids' clothing section to see if we could find some white dresses before buying the fabric to make them ourselves. We did not see any white dresses so we ended up buying the white fabric we'd picked.
We went to the front of the store to pay and as we were walking out of the store, two women, with no uniform, no name tag, or enough sense to introduce themselves and tell us who they were stopped us, one with a red blouse grabbed my sister's arm, another one stood by the stroller with the twins. Before I continue, I want to make it clear that the woman who had the problem with us was the one in red, the other girl was only following orders, and she was very polite and calm, unlike the other woman. The one in the red, without even telling us who she was, started yelling "give me the black purse, give me my stuff!" The black purse was in the stroller and happens to be mine, not hers. We honestly thought they were trying to either steal the purse or try to take away the girls. We tried calling for help but the lady who was in the door, ignored us and told us to follow them. We asked her to call the police but she turned around and left. Turns out these two work for Walmart.
We still had no idea what they wanted, who they were and why they wanted to take my purse. The one in red kept yelling, as she did the whole time she tried to humiliate us, she wanted what was "hers" and still wouldn't explain why she was all raged. We told her the purse was mine and tried to leave, but she stopped my shopping cart, where the 3 year old was sitting and told me she'd arrest me if I didn't give her "her" stuff. (Let me just remind you that this woman with a red blouse had no uniform on, had no name tag, had no intention of identifying herself, she wasn't a security guard and certainly not a police officer, still, she was going to arrest us and charge us with assault if we didn't giver her "her" things.)
When I saw the twins crying, I just went with what they said and went inside of the security room with the shopping cart and the 3 year old. The woman in red, showing off her lack of social skills, kept yelling at me and again, asking where her stuff was, that I had stolen, telling me to give it back because she had handcuffs and she'd arrest me. I gave her my purse, told her to check me, to check my purse and the she wouldn't find anything. As she was yelling at me, she went outside to get my sister. She told my sister, "give me what you stole, I know you have it!" My sister showed her her purse and dropped everything she had on the floor so she'd see that she had nothing either. She picked up everything my sister had dropped on the floor, threw it back into my sister's purse and called the security guard, who pushed my sister inside of the room with the twins. The woman in red looked at the girls and said THEY had something, she touched them all over just to see where "her" stuff was. My sister yelled at this woman and asked her to stop touching the girls, to do anything to us but not to touch the girls, who were terrified and wouldn't stop sobbing, especially after this employee touched them.
Still not knowing what it was that we'd supposedly stolen, she went through my purse to see what I had, and I'll name all I had in there: a PSP, lip stick, a lip gloss palette for the girls, the 3 year old's sunglasses, snacks for the girls, creams, eyeliner, paper, my id, my credit cards, money, receipts and mints. I asked her to watch the security tapes and show me proof of what she was saying because we hadn't taken anything, only the fabric that we paid for. I asked her what it was that she saw us taking. This woman NEVER answered either of those questions, obviously because there was no answer or proof that would incriminate us.
She did, however, tell me where I'd "stolen" from, the hardware section. I hope and believe you do have more logic than this employee. If women or kids were to take anything from a Walmart store, what would it be? Anything in the Walmart store, no matter how big, how expensive. Let me just guess a couple of things a woman or a kid would take from Walmart stores: Makeup, candy, food, a toy, hair products, electronics, music, maybe clothes even. But apparently your employee can't think or make up lies very well, she accused us of stealing from the hardware section... because who wouldn't kill to have some paint brushes and Gorilla Glue?!? My sarcasm will shine throughout this email because this was ridiculous and this woman was just looking for an excuse to humiliate us.
So she was looking through my purse, swearing that we stole stuff from the hardware section. I asked her to show me a security tape showing the exact moment when she saw me put something in my purse. She said, "you stole something, I know, give it back to me, we're just trying to help you right now, because you're going to get arrested for assault if you don't." Let's go back to questioning your employee's mental capacities, because from what I know, assault would be causing bodily harm to another person, not being accused of stealing something. The nonsense continued when she looked through my purse for a second time, this time unzipping the bag with cosmetics. The moment she saw this black box, she said "here it is right here!" I just looked at my sister and tried not to laugh at her pathetic attempt to blame me for something I didn't do. She flipped the black box and saw that it was the lip gloss palette. The lip gloss palette from the hardware section, mind you.
She didn't find anything in my purse so she asked my sister for her purse, of course, with her bad attitude and catty ways. This is an employee, not the security guard. The security guard is just looking at this woman yell and toss our stuff. My sister gives her the purse and tries to call her boyfriend or 911 for help because we didn't know what to do. The woman in red took the cell phone away from her and when we told her to check the camera's tapes she told us to "shut up because you're pissing me off." Or just trying to prove that she is lying so we could go home. She looked through my sister's purse and saw some jewelry we'd bought the day before at a boutique. Immediately, she picked it up and was getting ready to say that was what we'd stolen (from the hardware section!!!) but the other lady who was with her told her Walmart didn't sell them.
When she didn't find anything in the purses, she got angrier and started yelling more stuff, she wanted to know where the stuff was. We told her the truth, that we never took anything, we never stole anything, we just bought some fabric to make dresses for the girls for my sister's wedding. My sister yelled back at her, shaking, trying to ask her what she was looking for because we didn't have anything. The woman got so close to my sister's face that when she spoke she spit on my sister's face, less than an inch away from her face. She grabbed my sister's arm and tried to get physical with her (now wouldn't THIS be assault???) because we kept asking her to prove what she was accusing us of doing. She told my sister she had handcuffs and that she'd arrest her for assault even if she didn't have the stuff. This is a Walmart employee, not a police officer.
She ended up saying we'd dropped whatever we stole, she must've said it like around 9 times, because she seemed furious. I understand, not finding anything that she could say we'd stolen must've been extremely frustrating. she assured the security guard, who was just staring at her, that we had stolen something and that we'd dropped it. So she saw us stealing from the hardware section, but she didn't see us drop the stuff we were stealing... She never stopped accusing us, and kicked us out of the room and the store, telling us to leave and not say or do anything because she'd get us arrested.
The two women went back inside of the store, probably to the back because we never saw them again, and the security guard walked inside too but he didn't hide. The girls were still crying and this situation was so unfair and humiliating that my sister and I started crying. My sister went back inside of the store to find the manager and the security guard to get their names. My sister explained the situation to the manager, who was with the security guard, and she told my sister to get out of the store and that she'd call the police on my sister. The security guard laughed at my sister because she was crying. She asked the security guard for his name, the women's names and he kept laughing and saying "no, I don't want to, I don't care." The manager said she was "sorry" for what had happened. Sorry isn't enough, there was physical and verbal abuse.
We were going to call the police, but a woman stopped us and told us to please not call the police because the people at that same Walmart store had done the same thing to her son. That employee said he had stolen a plasma TV and that he had it. He called the police and when he got to the store, he went to the security guard and started laughing, joking around, and ended up arresting this lady's son, who had not stolen a thing.
My sister and her boyfriend did go back to Walmart on May 6, 2009 to get these people's names and talk to the store manager. At first no one wanted to come out and talk to her but the manager of security, [snip] later did and gave out some names. The security guard's name is [snip] and the lady at the door is Renate. They did have a problem naming the "security undercover" because they only gave out one name, [snip]. Hopefully that's the one with the red blouse but I'm not sure.
We'll never know why this woman did this or why she accused us of stealing but that was a horrible experience. Before even telling us who she was, she told me to give her my purse. She scared the girls, she scared us. All we get from the store is laughter, mocking and "I'm sorry." I believe that if I can afford a $1000+ Chanel purse, I can also afford whatever little s*** they have in their hardware section. I don't have the need to shoplift, neither does my sister or the girls. The girls were always seated.
Since I can't call the police, because hopefully only that location has a deal with cops, I decided to write to you because it would be right for people to read about this woman who is still there working at Walmart because she was really just trying to either take the purse and thought I wouldn't say anything because of the scene she was making or she was just trying to humiliate us.
She could not explain what she was looking for and would not show us security tapes showing us stealing whatever she said we stole. Apologizing doesn't cut it because saying they're sorry doesn't mean that we can go to the store that is less than 5 minutes away from my house and shop safely. The next time we might even get tasered or shot because of some woman who is making up lies to humiliate customers.
The lady who told us not to call the police asked us what had happened because she saw me crying outside of the security room. I don't think she was making the story up because this happens all the time at that Wal-Mart. There was someone tasered there last year and that person died, nothing was done about that either.
We did try to call the police at the beginning but they told us not to because WE'd get arrested. Turns out the cops tend to go on the big company's side, according to a lot of people who were talking to us after this incident.
When my sister tried to call someone for help, but this woman tried to take away her cell phone.
Someone said they would've sent her straight to an ambulance if she'd touched a child, but there were three people in that room, one of them armed, and we had the three girls in there. I don't think there was much to do there, and if there was, we couldn't do anything because most cops would go on about any little thing we'd tried to do to get out of the situation just to incriminate us, probably because we're foreign.
-This is part of the complaint I sent to Wal-Mart and I didn't edit all the YOUR EMPLOYEE to THE EMPLOYEE or YOU to THE COMPANY...
Here is the receipt from the day this happened, for all of those who say this is a fabricated story. I don't have the time to make up stories, I'm helping my sister plan her wedding, it's really not the time to hang out online and make up stories about a store we shop at every week.