GREENSBORO, NORTH CAROLINA -- This is the absolute worse store to work in. Management is terrible, plus the rules change every week. The new rule is no bathroom breaks unless you are on break, which is legal since NC is an at will state. Everyone that gets fired or wrote up, all the employees know because the managers tell. The open door policy is crap and nothing gets done. They just want you to work like a dog and pay you just above minimum wage. All rules don't apply to certain employees and none apply to management. The store has a huge ant problem so I would advise not working there. The deli and the bakery ovens are close to the trash compactor. This is the worse place to work and shop.
VIROQUA, WISCONSIN -- I went to Walmart to get a small item for my son's birthday. I found just the thing, a Brewers 2014 calendar. When I got to the checkout, it beeped and the cashier told me that I couldn't purchase it. I asked for the manager, but in the meantime, Sherry ran over like she always does to be the bearer of bad news! The Asst. Manager informed me that it was supposed to be pulled off the shelf, and they couldn't sell this to me. I told her that they should probably pull it then so people wouldn't try to buy it. I was furious, I don't feel that it's my fault that the Walmart associates didn't do their jobs.
ST. PETERS, MISSOURI -- While browsing on Wal-Mart.com, I found the subject product priced at $79.98. Later that same afternoon, I visited the local Wal-Mart store and found the same item on sale for $39.88- regularly priced at $99.88. I could not pass, I had to buy it. Ah! but, then I found that they are out of stock. The sales clerk told me that they have been out of stock for at least a month but, he would be glad to call the O'Fallon, MO store to see if they had any in stock.
Good news - O'Fallon just received a shipment and have three units. So, I drive about 15 miles to O'Fallon only to find that it is not on sale. Turns out that if it had been on sale at Target, they would have matched the sale price but, "Corporate does not allow them to match the price of another Wal-Mart store"? So I head back to the St. Peters store to try to get a rain check at the sale price. Foiled again - "Corporate does not allow rain checks". I asked to speak to the store manager.
Again- No luck. The manager was recently promoted to corporate... So, no one is in charge? What a surprise? More frustration than one can handle in a single day. We have spent $10k to $12k annually at the St. Peters Wal-mart store in the past but, that's about to change. Seems they are no longer hungry enough to earn my business.
WASHINGTON, PENNSYLVANIA -- Oops, I should not have bought a rotisserie chicken at our local Walmart. Especially at three in the afternoon. I was hungry and the aroma caught me, so I bought one. When I got it home and put it in the fridge, since I had other things to do, even though I was still hungry. At 8:15 p.m., I took the chicken out of the fridge and pulled off the leg and thigh. It was bloody and raw. I checked the wing and it was the same thing. I called Walmart and was told, "Just bring it back and we will return your money." Huh? What about if I actually ate this and got sick? I got, "Well, I don't work in that department, so you'll have to call the deli tomorrow because no one is there now."
Who feels like 'returning' under cooked food when you expected to have a 'well-cooked chicken' for supper or snack? I haven't been shopping at a good old Walmart for a while and now I know why. I think the only thing I'll buy there is dog food. Oh, I must check and make sure it doesn't come from China. A lot of Wally's stuff comes from China! Thanks... I had to vent!
SAN MARCOS, TEXAS -- I bought three belts in 2 months and have completely fried them out, broke. The buckles are no good. Yes belts are made to hold your pants up. They may come under a little bit of pressure. If you're so skinny you just use a belt for decoration, that's another thing. I thought I was getting a leather belt. It says right on the belt made in China man made materials. It's made to look all leather but isn't any of it leather.
I've worn this particular belt 5 times and I've noticed one place then a second place where the leather binding is coming on frayed. Couldn't they have just use real leather. My last eight dollar bill was made of real leather and lasted six years till the little belt loop broke. Well back to Walmart once again to get another belt. Maybe they slipped in a real leather belt this time and I'll get it.
CONCORD, NORTH CAROLINA -- What a nightmare experience I have had with not only Wal-Mart.com but with Wal-Mart Concord, NC location (704-788-3135). I ordered this product online, which was advertised as being available in stock. I proceeded to go to the Concord location, only to find out it was NOT in stock. I requested my order cancellation IN PERSON. However, my credit card was still charged for an item I never received. The order was apparently not cancelled and is now available for pick up (2 weeks after I ordered it).
I called the Concord location. After being on hold for nearly 20 minutes and transferred to multiple people, whom I relayed the same story to countless times, I was told I had to call the WalMart.Com 800#, as that was who charged my card. After calling the 800# and being left on hold again for another 10 minutes, I was told I had to go back to the Concord store IN PERSON, and cancel the order!!!
This is the most unprofessional organization I have ever dealt with. I cancelled the order, I never received the order, my card has been charged, and it takes an act of God to get a refund? I will never ever shop at Wal-Mart again, and I will ensure that everyone I come in contact with knows about the poor customer service and false advertising. I want my $190 refund back now!
LANDOVER HILLS, MARYLAND -- If you want to know what the exact opposite of customer service is, try returning something at the customer service desk at the Landover Hills, MD Walmart. I did just that. There was one customer in line ahead of me so I waited. When that customer left the Walmart customer service representative never looked up or acknowledged me in any way, so I stepped forward and placed my return on the counter. She still didn't speak to or look at me or ask how she could help. She simply proceeded to process my return. During the entire transaction she spoke two words, "Sign here". At the end there was never a thank you from her and still she did not look at me. Need I say more?
ORLANDO, FLORIDA -- We ordered an exercise bike online for same day pickup. Once our credit card had been charged the email informed us that we could not collect our item until the following day as it was after 6 pm - this was never mentioned when we ordered.
We went to the store to try to collect the same day but they had not received the order yet even though the amount was showing on our credit card. Even though that had the product there we could not take it!! They told us to pay again and then get a credit for the one we ordered!! We said "no way." After no joy from the store we left. On our arrival home we immediately cancelled the item. 8 days later and numerous phone calls later still no refund.
Eventually after 6 promises of a refund we have eventually received a cancellation email. Stating that the money will be refunded within 2 billing cycles. (8 weeks) What a joke. Horrendous experience. We will never use Walmart again.
WILLISTON, VERMONT -- I went to Wal-Mart and was brought by a friend and we walked around buying some things including a bottle of wine. I went to the checkout and he went to the car to pull it to the front by the time I got done. Well during the checkout process the customer service manager grabbed the bottle of wine out of my cart without even telling me anything and I asked the checkout person what was going on and said that they saw me with someone else so I called my friend back to see his ID so I called him back to the store. He came back in showed his ID and said this is my ID are you happy? And the guy from the checkout didn't look and pointed to the customer service manager and said he stopped the sale. Then he showed his ID to him and said the same thing.
Then the customer service manager said he didn't want to sell the wine now. So my friend asked to see the manager and he said with a smirk I am a manager. So my friend said I want to go to the office with you and fill out a paper to what's going on. The customer service manager refused and told my friend he doesn't have what to do which of course pissed him off and said with frustration this is discrimination and the whole time the customer service manager couldn't even look us in the eye.
My friend then said if you really are the manager you are a garbage and a as*hole and I will go over the internet and complain to corporate online. My friend also made the pfft sound in front of him about him saying hes a manager and my friend doesn't have what to do. Then we left without the wine and went to the car and noticed a security guy following us and then speaking in his walkie I got his number I got his number and then my friend asked what the reason for that is and he said I don't need to tell you, you need to speak with the police officer.
We left there was no cops around and didn't see a reason to stay. We tried to resolve this peacefully but obviously he didn't want to be helpful and this isn't the first time I've had a problem with him before he has given me a hard time cashing my pay checks there even though I do it almost every week there. We got home and I sent an email to corporate only to have my friend the very next day get called by the cops and asked to come in and got a citation to go to the court for disorderly conduct and simple assault and a 1 year no trespass order.
The cop said it was because my friend was being loud. Where is my right here we tried to resolve everything nicely and he kept refusing any resolution to the problem which obviously would make you upset I don't see where the crime is. If we charge this just because you voice your displeasure than half the people that shop at these stores would get charged so do we have to shop in fear now knowing that if we are upset and no one will help us we will get called by the cops. I'm sorry I don't see how this is right my friend didn't hurt or threaten anyone he was just a little loud and frustrated which last I checked wasn't a crime. This is really the free country (USA) where you can't voice your frustrations in a non violent way.
So my advice is don't raise your voice in Wal-Mart or you will get a paper to go to court so much for being about the customer and trying to help the customer. Thank You Wal-Mart!!!!!
PLAISTOW, NEW HAMPSHIRE -- I have been a customer at your Plaistow, NH Walmart Store for years. I am also an ex-employee of two of your stores, that one included.
On July 14th, 2012 I had placed an order through Walmart.com to be picked up at the Plaistow, NH Walmart location. I had done this using my boyfriends Rogers account through Paypal. We had been having a troubled relationship so unknown to him I ordered way over my usual limit that he gives me. Paypal withdrew the money from the account and sent it to Walmart.com. I have a receipt for this transaction.
When Walmart.com called my boyfriend he had refused the order because it was expensive. Walmart.com had automatically cancelled the order. I had not known this and had gone to pick it up. The employees couldn't find me in their handheld or the register. They thought my order to not have been placed so I had to drive all the way back home to replace the order. The money had already been taking out of the account and there was a limited balance left so I had to revise the order. I replaced it, printed out the order and copies of my Paypal, and waited for Walmart to call. They told tell me this order wasn't ready still. After a couple of hours I checked the website and it said it was cancelled. I said forget it and placed my order with Best Buy instead, ordering all the same merchandise that I had on my Walmart order. I went there instead because it was so frustrating.
On Sept 2nd, I had placed another order for pick up in the Plaistow, NH store. I had gone to Walmart.com again. Once again I get there and they cannot find any record of this order. While I was there I had three associates tell me they couldn't find it, there was no record once again. All these items were in-stock, in-store on the computer. They had given me a million stories and excuses. I said that Paypal had already taken the funds out of my account and I needed to cancel it, so I could go pick up another present someplace else. By then I was there for an hour and a half already. It was very aggravating. This kept happening. Wasting my time and no one was getting me any answers. I still needed a present and all my funds were transferred to Walmart.com on an account that wasn't registering on the computers.
So now I'm extremely aggravated because they can't cancel something they can't find, So I can't get the money put back into my account. So I asked for a manager and the Assistant manager Dixie went out back to find out what was going on. twenty minutes later still no one. And they can't do anything by then . I Told them they should have told me that or at least kept me up to date with what was going on. When I got home there was a message to my boyfriend phone (who also happens to be an assistant manager at that Wal-mart) that I was down there causing a scene and that he should give me a call and take care of it. First of all I said we were working on our problems so he had no idea what was going on in my life right then. She had no rights to tell him where I was and what I was doing ordering and to take care of it. That was very much out of line and my business is personal. When I got home my order was canceled. It had been canceled by Walmart.com.
Now Walmart.com doesn't notify me its canceled so I call them. They said there wasn't anyway to verify my payment and how it was made. They already knew it was paid for by PayPal. Well I guess the problem was that since he cancelled the first order they cancelled everyone after thinking it was a bad acct. so they had to refund PayPal for the payments. But because Walmart.com cancels them they don't end up going through their handhelds for processing. And then it seems to take forever to get our money back. So I lose twice over.
Now once again in October My Boyfriend had placed an order through there (but in the mean time he has no idea as to what's going on with my shopping habits. And went to pick it up. It was an in store item.. He was limited for time and in a rush He got the TV gave them his paid receipt and left.
Now me and my boyfriend Roger HAD resolved our issues. And yesterday he was called to the office to be reprimanded because I ordered items off his Paypal acct. Now if they are cancelled orders placed and done at home how does it becomes any of the stores business? Why is my boyfriend Roger held accountable for orders that are placed at home just because he is employed there. Isn't our life personal? The very slanderous AP Associate Matthew that was there told him that I place orders cancel them and pick the merchandise up with fake forms before it can be cancelled in the system. Through experience of many cancelled orders of Walmart if the order was cancelled it disappears right away in the system and there isn't even any time to put the order together. Now he is telling my boyfriend that I take the items and walk out of the store with them. So because of his really poor job skills. And his apparent wanting to make himself look really good for some reason. He spread gossip lies and untrue remarks about me. My boyfriend still had no idea what happened and was blind sided but wanted to take responsibility for something (guilt over or own personal problems prevailed) and was coerced into making a statement. He lost his job. All he knows is that I did have some new stuff but it was stuff purchased at Best Buy when my Walmart order wouldn't go threw. So they are pretty much the same items. Walmart's AP had stated I was a thief and had screwed the system canceling the order and saying I picked up merchandise and walked out of the store without paying for it. I never picked up an order. There would never be an account number a pick up form a signature or anything on Walmart's camera to suggest otherwise. This man is spreading lies gossip and Untrue facts accusing me of something that never happened.
He has totally invaded my privacy embarrassed me by belittling anyone me and saying I'm a criminal. Well if he did his job he would have called Walmart.com and seen that they cancelled the orders and maybe if he did his job and went through the tapes and could point me out in anyone of them being anywhere near merchandise. Instead he has been spreading vicious gossip and lies. He could have at least questioned me since it was my order my cancellations my shopping trips to the store and I could have explained the whole story to him. Now because apparently AP has a personal problem with me in order to degrade me the way he did. My boyfriend isn't sure what happened and what kind of person I am cause he was trapped in a room with co workers where they were filling his head with nothing but bold faced lies.
Attached is the copies of my orders the cancellations the payments threw Paypal and the only merchandise I ever had my hands on was threw Best Buy that is also included. I would really appreciate some help as soon as possible in regards to this matter. Not sure who is accountable Walmart, or Walmart.com.
Dawn Phillips Ellison