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Embarrassment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VANCOUVER -- I went into my local Walmart store to print some pictures I had taken with my phone. I used the instant print kiosk. I picked up my pictures and proceeded to pay for them. The boy behind the counter couldn't find the envelopes so he asked another associate for help. She insisted that she see my pictures. I told her that's fine but these four you can't see and that they were of an "embarrassing" nature.

I would not let her see the 4 pictures out of the 286 I printed. The associate said that she MUST see every single picture I printed. I again told her no. She then said she would not sell me my pictures. I put my money on the counter and asked her to ring me up and I will be on my way. Again, she insisted.

She looked at me with disgust and said, "we don't allow nudity to be printed on our machines". I said that they aren't nude pictures but they are of me and they are for my and my fiance's eyes only. Still, she insisted on seeing them. But this time she is screaming at me and there is a crowd gathering. She said once again that nudity isn't allowed and she refuses to sell me my pictures. I stood there for what seemed like an eternity while other shoppers judged me out loud.

The male associate was giggling. I slammed my pictures down on the counter and told her "** off" and walked straight to customer service. I spoke with a manager and the woman insisted I pay for the pictures I printed. I didn't quite understand why I would have to pay for something I didn't even receive. She said that since it was a large quantity, I have to pay for it. I refused and walked out of the store. Security followed me out of the store and watched as I drove off.

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Terrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALISBURY, NORTH CAROLINA -- Upon arrival to the photo department there was not any associates. I looked around and found three associates talking and asked for help. None of the three were able to help or were too busy with their personal conversations. I approached another group of three associates to get some help. One of them actually took the time to point me to someone. The person she pointed to was able to help me and was actually very nice. I picked up photos that were sent online and did not check before I left. I did return to get a refund or have them printed correctly.

I returned to the store and spoke with a customer service attendant who told me that this would have to be handled at the photo shop. Upon arrival to the photo area explained the situation and was told I would have to do them again out in the photo area. I explained I had submitted them online. He then looked up my photos and found where the photos had been cropped by Walmart and was unable to correct them. I then asked if I could just get a refund and have them done somewhere else. I was instructed to go back up front. I asked him to call customer service to let them know I had been told to come back to the front.

Upon arrival to the service desk I was instructed to go back to the photo department for my refund. Upon arrival to the photo dept I was told I would have to wait on a manager's approval. I made a comment that it was things like this that caused me to shop other stores. The associate promptly told me not to come back anymore. I made mention that I would gladly do business elsewhere. The manager did come back and worked through the refund. This is not my first bad experience here, so going forward I will shop elsewhere.

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Photo Order Not Completed/delivered
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

GALLIANO, LOUISIANA -- On June 6th I placed an order for a Collage poster for my father. I was told that I would receive it no later than June 19th and that I would receive a text message letting me know when it was available for pick-up. On the 19th I still had not received any type of message so I called the store designated for pick-up and they told me they had no idea why it wasn't there but to give it a couple more days. Fine. I called back on Fri June 21 to see if it had arrived and they said no. OK.

I again called back today, June 24th, to see if they had it and was told that they had not received it and when I asked who I could speak to about my order they said "I don't know..." So I went online and found the number for Wal-Mart customer service and I spoke with someone about my order. I told her what happened and gave her my order number and she said that she could see where my order was placed but it was not completed and she didn't know what the problem was or why it wasn't completed.

I asked her if she could resend the order and was told that no they could not. She said my only option is to WAIT 3-5 days for my money to be refunded and then I would have to spend my time going back online and redoing the order myself. This is ridiculous. While Wal-Mart does offer lower prices on some things it doesn't mean much when you don't receive what you were promised. I will never use their service again and they should really consider the fact that they are not the only company available to the public and if they expect us to spend our hard earned money with them they need to honor their commitments.

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Rude Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCHESTER, NEW YORK -- My husband went in the store to return a printer with his receipt. A half an hour later, the kids and I were still waiting in the car. I went in and all these managers are over there being rude and thinking it's something shady.

I went in there and got very vocal. So, they would only give store credit. Then the cashier started to argue with me back and forth. She would not do the refund, trying to start another argument and another girl had to come do the transaction. I told her, that's why she works at Walmart because of that attitude right there. Walmart is trash I will never go there again.

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Beware of Setting Up Auto Payments Online!!!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ANYWHERE USA, ILLINOIS -- Beware of setting up auto payments online!!! I did, and then paid my card off early. I saw a deduction the next month for an additional payment amount so I checked. Sure enough, if you don't cancel the autopay feature, even if your bill has been paid they will continue to withdraw funds from your account. You can request a repayment over the phone - seems easy. Then I phoned a second time to confirm this would occur - had to go through the phone tree again, had to agree to get the repayment again.

Questioned the customer service representative to make sure my request was received. Yep - they had both "Yes" repayment requests. HOWEVER, the system is set up to recognize that they don't need to overpay me...imagine that. NOW WHY WOULD I WANT WALMART TO HOLD MY MONEY FOR NO INTEREST AND NO REASON? Bad business model!!! If I ever use this card again I won't be trusting Walmart with my financial information!

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Great Value? Not So Great If You Ask Me
-

Please let me preface this review by saying that it was my wife that decided to stop at Wal-Mart out of convenience, since we live relatively close by, and that I wasn't in the car wrestling the steering wheel in the opposite direction.

Recently, I have been ill and have been dealing with full-blown strep throat. Miserable to say the very least. I asked the wife to run to the store and grab some chicken noodle soup. Oops! I didn't specify what brand. My mistake. A mistake that my taste buds, stomach lining, and bowels will be living with for years to come. I'll excuse that oversight and blame it on a feverish disposition.

Well, she gets to Wal-mart and decides to give the local store brand a try. That would be the "Great Value" brand that Wal-mart has been pushing since it revamped its image and product line back in 2009 to include a wider variety of products.

Let me say that there was nothing "great" or any "value" of any kind in that product. I wouldn't wish Great Value Chicken Noodle Soup on my own worst enemy. It tasted putrid. Having never tried dirty dish soap water and kerosene mixed together, I somehow surmise it would be fairly close in taste and likability. A nasty looking thick gooey film immediately began to curdle upon the surface of the broth. The noodles and pretty much the entire soup had a certain alarming brownish hue to it. My wife prepared it, so anyone that's ever been married will understand why I tried at least a few bites.

A few hours later, still hungry, I opened the cupboard to see another can of the same soup. Hmmm? Maybe it was just the one can, and not the product itself? Wow, the lies and tricks one's mind can play on you when you are ill and under the weather. So I heated it up myself, and as I sat down to eat it, I immediately noticed the same gross curdling on the surface of the broth. I stirred it away, and took one bite, and mumbled "Fool me once, shame on you...fool me twice, and shame on me." Hungry, ill, and shamed... what a day?

Not sure about the rest of the Great Value chain of products in Wal-Mart, but from my experience, I would NEVER recommend trying this Great Value Chicken Noodle soup.

Grade: F

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1 Year Warranty With Strings Attached
By -

MICHIGAN -- September of 2009, I went to Walmart Vision Center to get new glasses to replace my old one (old one was about 5 years old). They had nice pricing and warranty on custom made prescription glasses. However it seems their warranty is extremely limited and they were able to find all sorts of excuses not to honor it.

I took care of my glasses and only used water to clean them, no solvent of any kind. I also avoided wiping the glasses when there were dirt to prevent scratching. Pretty much the same as I've done for over 30 years. But despite my best care, my glasses seemed to fall apart in just a few months and I am back on my 5 year old glasses.

First issue, just 3 weeks after I got my glasses, there were noticeable blotches on my lenses. Specifically when viewed at certain angle, I could see area of glare where anti-glare coating had failed. While it was still usable, under bright lighting people would notice my glasses looked funny or very unclean, so I took it back. But they wouldn't honor it because the damage to anti-glare coating seems to be "my fault" somehow.

I don't see how plain water can cause so much of the anti glare coating to come off. It looked like the coating was poorly applied or something, and I am positive the issue is factory defect and not customer issue as they claimed. I wasn't happy they wouldn't cover it despite their warranty that covers every defect. My 5 year old glasses still has anti glare coating intact except for where there's a few scratches.

A couple weeks ago (December, only 3 months after my glasses were made), the arm broke off of my glasses. Back to the store I went, and this time they said they will replace the frame. However they ran into a snag: the frame had been discontinued and while they offered any replacement frame of comparable price, they didn't have any frame in stock that can take my existing lens. Worse, they will not replace the lens because that part isn't covered in warranty.

I have tried to deal with them reasonably but they would not replace the lens, and they could not get a new frame that would fit with my existing lens so I am left with broken glasses that they "can't" fix and no way to wear them without having unsightly tape holding the glasses together.

In the past I've had glasses from different stores that lasts me a few years and up to as long as 10 years with nothing more than a few hairline scratches. I am very disappointed that Walmart would sell garbage that started having problem in just a few weeks and be unusable in less than 4 months. And conveniently have clause in warranty that exempts "customer damage" from any warranty repair, even when damage is due to defects. With this clause, the store can easily refuse all repair and simply claim it was customer's fault.

It seems all they are interested is selling glasses to make profit, make a warranty claim that looks good in advertisement, and claim customer damage on every returned glasses so they would never lose money. Well, guess what? Losing customer hurts more. I've told my relatives and friends about this and many have agreed to avoid Walmart. I also took my glasses business back to my previous store. I'd rather pay an extra $50 to have a pair that lasts a lot longer than 4 months.

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Walmart Money Card - Don't Do It!
By -

I sent the following email to Walmart today:

I opened a prepaid Visa card at your Walmart store located in Mt. Dora, FL 6 months ago. When I spoke with the cashier who sold the card to me, I let her know that I would be having my paycheck direct deposited on the card, and many deposits would be in excess of $5K (I get paid 2 times per month). She assured me this was fine as long as the money was direct deposited, so I bought the card, did the direct deposit, and off I went.

Now, six months later, your company decided that my deposits are too high, and without contacting me, went ahead and closed my account without my knowledge. I was stranded in the middle of nowhere and tried to get gas, the card was declined, so I called your Customer Support number from my cell phone. They explained this ridiculous mess to me (my deposits are too high). Then, they reopened the card for an hour, just long enough for me to remove what was left on the card, and the account was closed. A couple of days later, your Loss Management department called me and said how "sorry" they were, that the account was closed in error, and they offered to re-open the card, which I accepted so I didn't have to cancel my direct deposit, and for my "pain and suffering", they gave me a HUGE $25.00 credit.

Yesterday there was $15.74 on my card. I went to check the balance today, and it was "ZERO". So I called your Customer Service department (and was transferred to Philippines, Pakistan, and Guatemala - I thought this was a US based company???). Ana, ID #10838 informed me the account was closed a second time in error (I was supposed to have a $5K direct deposit on the card at midnight tonight), and she promised it would be re-opened in 10-15 minutes, and the $15.74 would be put back on the card. Four hours later, nothing happened, so I called Loss Management yet AGAIN. I spent better than an hour talking to them, who then informed me that it was tough ****, the account was closed again permanently, and there was nothing I could do. They also informed me that my direct deposit would be DENIED, completely screwing me up royally since I had bills that I paid right off the card, not to mention that the payroll would have to be sent back to ADP, then back to my company before it could be forwarded to me. Thanks Walmart.

Then, the idiot "Claudia" (Supervisor at Loss Management), offered to open me another card! After I was done laughing (why in the name of God would I do THAT???), I told her I wanted nothing more to do with Walmart, and I mean that completely. My sister works for channel 9 News in Boston, and is Diane Sawyer's neighbor on Martha's Vineyard, and they are friends. This will make a WONDERFUL human interest story once it hits the airwaves, don't you agree??? I am going to be SURE that this story is told everywhere. From your idiot cashiers, right down to your incompetent Loss Management group (you get a different story from everyone you speak to), I can't think of ONE good reason why I, or anyone else would want to shop at Walmart. I find it interesting that no one will give you their last name or ID number (except Ana), and they spend the majority of the time putting you on hold so they can pass the buck, all the while telling you how sorry they are!!! In reality, they couldn't care less, they just want to pass you onto someone else so they don't have to deal with you.

Having said all this, Walmart is TRASH and not only will I not get another card, I will no longer patronize your store. I am starting a blog as well, and when my sister speaks with Diane Sawyer (this is happening first thing in the morning), I am sure they will be contacting you for comments (especially the lawyers).

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Watch the Prices That Ring-Up While Cashier Is Scanning All Your Merchandise
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BIXBY, OKLAHOMA -- I've noticed this with the same Wal-Mart store (Bixby Ok) several times since Feb 15th 2015 (four weeks). Wal-Mart will advertise a sale price say $1.00, you get a few of the items. When you get home and look at your receipt you'll notice that the so-called "sale" item advertised as $1.00 actually rang up as $1.50. This exact scenario happened to me this past weekend. I purchased four items advertised as $1.00 but they rang up as $1.50 each. So Wal-Mart made an extra $2.00 off of me that I did not plan on spending. A freak thing? I think not. I've had this exact same thing happen to me four times in the last four weeks.

I now think this is a small scam that Wal-Mart does. They advertise low price, you decide to buy it, it rings up at higher price - you get screwed. Most people will not take the time out of their day to go stand in the long lines of Wal-Mart Customer Service with merchandise and receipt to get $2.00 refunded to them. Who has time and extra gas money to do that? And I am convinced that Wal-Mart knows this. I complained about it to a manager and she did do a price check and match the advertised price on their in-store sign but it made everyone in line behind me wait and hence, get irritated at me, and, the cashier was downright hateful to me.

Wal-mart has gone downhill so much: dirty stores, hateful employees, shelves not restocked, only carrying certain brands that agree to Wal-Mart discount pricing etc. I'm no longer a Wal-Mart shopper. I'll take my money somewhere else.

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No PIN Required for Purchase
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MT OLIVE, NORTH CAROLINA -- I stopped this morning to purchase some yogurt, went thru the self checkout line and when I hit the key to finish my purchase and pay for it... it gave me my receipt. Never asked me for my PIN number. I found a store employee and told her she needed to have someone check out their POS machines and she told me that if the purchase is under $50.00 Walmart does not ask for a PIN. So much for security!! Someone could steal a card and stand there all day and as long as the purchase didn't go over $50, they could bleed your account dry.

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