CARO, MICHIGAN -- Not only once but several times I have gotten attitude from Walmart associates. I only go in certain lines because I don't want to deal with grouchy cashiers. Today is Easter Sunday and there is seriously only 2 lanes open and the lines are forever long. So I went to customer service and said "oh crap, I was going to pay here but I have bananas so I cannot." She said, "oh no, I'm sorry." I said, "oh no, it's OK but there are only 2 registers open out there." And she said, "well, it's Easter Sunday" in a snobbish way.
When I worked at Meijer we were not allowed to say anything like that to customers. If the boss or manager found out we would get in trouble. Meijer teaches their associates to respect no matter what the situation is. The girl could have said, "Well, it's Easter Sunday and most people have it off today because it's a holiday" that would be way better. The amount of rudeness is ridiculous. The girl is usually really nice too so maybe she was just having a day or I pushed a wrong button. If you choose to work in customer service then you have an obligation to be nice to every customer.
GRANITE CITY, ILLINOIS -- My daughter had bought some wine which smelled and tasted spoiled. They buy that brand often & had never had a problem until that night. When we returned it not only was the associate friendly but instead of just refunding the money, she wrote down the batch numbers on top of the box so we could make sure the replacement came from a different batch.
All the ones on the shelf were different so we exchanged it for another one. We would not have thought of that ourselves and would have just picked one. Not only that but the associate, Kathy, who is a 20 years. plus assoc. is always smiling every time we see her - we are in that store a lot - she always says hi and acts like you are someone she's known for years.
At a time when most stores are understaffed & the associates are over-stressed, it's nice to have someone who is ALWAYS pleasant & acts happy to help the customers no matter what they need. Whatever you're paying her it's not enough. We will also make sure the management at that store knows so maybe they'll recognize her at the morning meeting. She's a good example for others to follow.
I ordered a knee walker to have before my surgery. The walker was supposed to arrive on 4/1/2014 so I waited all day for it and never received it. I called FedEx to see why and they said they had received the info but not the scooter to ship from a Distributor. I called Wal-Mart to see what happened and they could not tell me. So I called them again on 4/2 and was told that the Distributor Drive Medical did not send it out and they would reorder it and it would be here on 4/3/2014.
Now this is the day of my surgery and when I asked the lady how was I supposed to get into my house without it she said she could refund the shipping charge of $10 and some change for my troubles. I tried calling the corporate office and how convenient that there was not one single corporate bigwig there for me to voice my complaint to. Never again. Save yourself the trouble and go get it somewhere else.
GREENSBORO, NORTH CAROLINA -- This is the absolute worse store to work in. Management is terrible, plus the rules change every week. The new rule is no bathroom breaks unless you are on break, which is legal since NC is an at will state. Everyone that gets fired or wrote up, all the employees know because the managers tell. The open door policy is crap and nothing gets done. They just want you to work like a dog and pay you just above minimum wage. All rules don't apply to certain employees and none apply to management. The store has a huge ant problem so I would advise not working there. The deli and the bakery ovens are close to the trash compactor. This is the worse place to work and shop.
VIROQUA, WISCONSIN -- I went to Walmart to get a small item for my son's birthday. I found just the thing, a Brewers 2014 calendar. When I got to the checkout, it beeped and the cashier told me that I couldn't purchase it. I asked for the manager, but in the meantime, Sherry ran over like she always does to be the bearer of bad news! The Asst. Manager informed me that it was supposed to be pulled off the shelf, and they couldn't sell this to me. I told her that they should probably pull it then so people wouldn't try to buy it. I was furious, I don't feel that it's my fault that the Walmart associates didn't do their jobs.
ST. PETERS, MISSOURI -- While browsing on Wal-Mart.com, I found the subject product priced at $79.98. Later that same afternoon, I visited the local Wal-Mart store and found the same item on sale for $39.88- regularly priced at $99.88. I could not pass, I had to buy it. Ah! but, then I found that they are out of stock. The sales clerk told me that they have been out of stock for at least a month but, he would be glad to call the O'Fallon, MO store to see if they had any in stock.
Good news - O'Fallon just received a shipment and have three units. So, I drive about 15 miles to O'Fallon only to find that it is not on sale. Turns out that if it had been on sale at Target, they would have matched the sale price but, "Corporate does not allow them to match the price of another Wal-Mart store"? So I head back to the St. Peters store to try to get a rain check at the sale price. Foiled again - "Corporate does not allow rain checks". I asked to speak to the store manager.
Again- No luck. The manager was recently promoted to corporate... So, no one is in charge? What a surprise? More frustration than one can handle in a single day. We have spent $10k to $12k annually at the St. Peters Wal-mart store in the past but, that's about to change. Seems they are no longer hungry enough to earn my business.
WASHINGTON, PENNSYLVANIA -- Oops, I should not have bought a rotisserie chicken at our local Walmart. Especially at three in the afternoon. I was hungry and the aroma caught me, so I bought one. When I got it home and put it in the fridge, since I had other things to do, even though I was still hungry. At 8:15 p.m., I took the chicken out of the fridge and pulled off the leg and thigh. It was bloody and raw. I checked the wing and it was the same thing. I called Walmart and was told, "Just bring it back and we will return your money." Huh? What about if I actually ate this and got sick? I got, "Well, I don't work in that department, so you'll have to call the deli tomorrow because no one is there now."
Who feels like 'returning' under cooked food when you expected to have a 'well-cooked chicken' for supper or snack? I haven't been shopping at a good old Walmart for a while and now I know why. I think the only thing I'll buy there is dog food. Oh, I must check and make sure it doesn't come from China. A lot of Wally's stuff comes from China! Thanks... I had to vent!
SAN MARCOS, TEXAS -- I bought three belts in 2 months and have completely fried them out, broke. The buckles are no good. Yes belts are made to hold your pants up. They may come under a little bit of pressure. If you're so skinny you just use a belt for decoration, that's another thing. I thought I was getting a leather belt. It says right on the belt made in China man made materials. It's made to look all leather but isn't any of it leather.
I've worn this particular belt 5 times and I've noticed one place then a second place where the leather binding is coming on frayed. Couldn't they have just use real leather. My last eight dollar bill was made of real leather and lasted six years till the little belt loop broke. Well back to Walmart once again to get another belt. Maybe they slipped in a real leather belt this time and I'll get it.
CONCORD, NORTH CAROLINA -- What a nightmare experience I have had with not only Wal-Mart.com but with Wal-Mart Concord, NC location (704-788-3135). I ordered this product online, which was advertised as being available in stock. I proceeded to go to the Concord location, only to find out it was NOT in stock. I requested my order cancellation IN PERSON. However, my credit card was still charged for an item I never received. The order was apparently not cancelled and is now available for pick up (2 weeks after I ordered it).
I called the Concord location. After being on hold for nearly 20 minutes and transferred to multiple people, whom I relayed the same story to countless times, I was told I had to call the WalMart.Com 800#, as that was who charged my card. After calling the 800# and being left on hold again for another 10 minutes, I was told I had to go back to the Concord store IN PERSON, and cancel the order!!!
This is the most unprofessional organization I have ever dealt with. I cancelled the order, I never received the order, my card has been charged, and it takes an act of God to get a refund? I will never ever shop at Wal-Mart again, and I will ensure that everyone I come in contact with knows about the poor customer service and false advertising. I want my $190 refund back now!
LANDOVER HILLS, MARYLAND -- If you want to know what the exact opposite of customer service is, try returning something at the customer service desk at the Landover Hills, MD Walmart. I did just that. There was one customer in line ahead of me so I waited. When that customer left the Walmart customer service representative never looked up or acknowledged me in any way, so I stepped forward and placed my return on the counter. She still didn't speak to or look at me or ask how she could help. She simply proceeded to process my return. During the entire transaction she spoke two words, "Sign here". At the end there was never a thank you from her and still she did not look at me. Need I say more?