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Walmart Policies and Product Information
Posted by on
Rating: 1/51
ALL -- I find it to be funny when people complain about Walmart. Walmart is a low price leader because they carry the lowest quality products. Most people want top brand names at prices way below what the manufacturer can put the product out for. So, what do we do? We go to Walmart and buy products that look to be like what we really wanted. It is Walmart's policy as a company to deceive you. Walmart. Goes to the manufacturer and manipulates their product. They want their products to be in their stores but in order for the company to supply Walmart with the cheap prices that Walmart feel they deserve over any other retailer. The manufacturer has to lower the quality standards. So what you get in return is a pretty package. That looks like something that is great quality. When you open the product and use it it is a secondary product. That is Walmart's fault. They buy cheap crap from China and imported to the United States. Where you the consumer gobble it up thinking that you can outdo a retailer with good quality products.. As a consumer you need to decide if you want fox that will last or if you want disposable products. That make you feel good for a short time. When you do this you are hurting only yourself in the long run you end up spending more money to keep up with your habits because you feel deemed necessary that the products are new and at the cheapest price possible. Designer people with Walmart products is the Army. It's funny when I was a child people made fun because you wore cheap clothing from Kmart. All of a sudden, it became a trend for people to buy the cheapest crap they can possibly put on their back, made in the sweatshops in China, distributed by Walmart. Putting the American workers out of business. And you feel good about yourselves. I have no sympathy for anything like this. You brought it on yourself.

Get a life find a job and move on. As a consumer you should know better. Your job is to keep your family working. Keep money in your household. Make sure that you are Receive a decent wage. But you cannot do this by outsourcing family benefits. To a Third World countries such as China. And allow Walmart to manipulate the economy. So in return, like I said you get what you pay for. This is why we have no jobs no factories no benefits and no respect for each other. Back in the day people stood in line for a job to support their family now they stand in the foodstamp line waiting for a handout. What's wrong with this picture? We are headed for communism only because we refuse to work and a lot of other people makes decisions. What a role it became when the American dream is based on the cheapest trash that they can buy at the local Walmart store.
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nikalseyn on 05/05/2013:
Nicely said, but remember these people vote and their vote(s)count as much as yours---even if they tend to be illiterate and interested only in who won American Idol last night.
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Real Bad Experience
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- On December 19, 2012. I was making purchases at my local Wal Mart in Las Vegas. I spent over 1000.00 That evening. I was hit by a pallet jack in operated by an employee. I actually did get hurt badly, after trying not to go to the hospital I finally did. Turns out I have a disk problem from twisting away suddenly when the pallet jack latched on to the back of my ankle as I stood at the jewelry counter. My attempt was to have Wal Mart pay my co pays for treatment. I needed treatment because lifting my bed bound husband became very difficult and very painful. The Doctor stated I now need an orthopedic surgeon. Wow I can't believe that Wal Mart said that nothing happened and I made it all up. I was badgered in the store by the manager to fill my incident report even though I declined at first. All the employees attested to what they saw. I am sure that the jewelry counter does have video. I just can't believe the nerve on Wal Mart not to live up to protecting customers in their store when something happens. I reported them to OSHA for a violation of using equipment when customers are in the store, I reported them to BBB, and to the consumer complaint agency. I am awaiting their response. OSHA said they would investigate the matter. I am so injured that my husband had to be placed temporary in a nursing home and be without his wife because I cannot lift him because of what happened to by spine.

I feel that Wal Mart should at least do the right thing instead of just thinking about how much money they can get from consumers. They sure put a huge dent in the now quality of life. Shame on them. I miss my husband.
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clutzycook on 03/10/2013:
Probably should have filled out that accident report even if you didn't think you were very injured. But what's done is done. At this point, you should probably consult with a personal injury lawyer because it's probably about the only way to light a fire under them at this point.
Susan on 03/10/2013:
The store manager wanted you to complete the incident report because that is their procedure in order to document the accident and file with their insurance company. Retailers such as Walmart have specific procedures to follow in instances such as this and you can't negoiate with them directly. At this point you need to retain a personal injury attorney to sort this out.
Tezrien on 03/10/2013:
What the first two commenters said and I want to add that there are no OSHA rules against operating a pallet jack while customers are in the store.
trmn8r on 03/10/2013:
The BBB and consumer complaint agencies aren't going to help you with this kind of problem.

Stores generally do not "do the right thing" in cases of customer injury. The incident report is probably critical - the manager "badgered" you to fill it out for a reason. If this had happened to me, I would have requested that the pallet jack operator contribute to that statement and see if he went as far as saying that he hit you.

I agree with the others - you probably need a lawyer if you want to pursue this.
madconsumer on 03/10/2013:
I can understand walmart's side.
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Customer treated poorly by managers
Posted by on
Rating: 1/51
Walmart Calera Super Center, CAlera Alabama Store ID: 7dpboq14dzgf Saturday December 15, 2012

"Managers" Rebecca and Jo Ellen displayed bully tactics toward me and my son after we complained about their unprofessional and actions. There was no kindness, no apology, only sarcastic and argumentative attitudes from Rebecca, Jo Ellen and the employee they asked to look up a price who took 15 min. so I got it myself and they tried to do the transaction without my permission, argued about my requesting a receipt and also tried to give me the mug I didn't want that had the price on it. I swear I will go anywhere else to shop before walking back into that store...... preferably an entirely different company than Walmart, Sams or any affiliation that permits this type of bullying to customers.

They wouldn't sell me the photos that I bought, put on CD and had printed so I told them I'd take my business else where, Manager on duty: Rebecca said: That's fine you can do what ever you want.. I said I know I can and don't need your back talk about it.. and she (instead of walking away as I was) threatened to call security... she wanted an argument.. she got one. It makes me sick how Walmart managers at this store always start arguments of LIKE IT OR LEAVE and when that's not well accepted by the patron the threaten to have you escorted out for arguing BACK!

Later at check out, the very unhelpful ladies I had to call over 2 times "Jo Ellen and the associate she was gossiping with" in between fixing one part of our problem and rushing away before we could let them know there was no price on our Christmas mug, 15 min. later they still have not gotten the price, we started to leave and she said, don't' you want the price? I said yes but I guess I can get it quicker myself so I started off to get it and she argued "She's right there with the price" But she wasn't..??? I said "WHERE" walking over to where she pointed? I looked for her. Jo Ellen stated "o she must have gone into customer service". I I then, quickly ran and got a mug of the same type with a price on the bottom. Before I could get back, they made a transaction without MY permission or approval. Then they argued because I wanted a receipt to see what was actually rung up... they tired to give me the mug I did NOT want and the associate now was getting quite snippy stating that she was sorry she didn't work fast enough for us... starting yet another argument.... Rebecca comes over to add her bully flavor to the whole thing and they threaten to call the cops because we "I my son" by this point were beyond patient with their pompous stupidity and bullying arguments... I'm thinking.. what are the cops going to do??? We are trying to check out and leave this nasty hateful store with our merchandise... so the cop will help HOW??? Just a Bully tactic... that's all they are and I am sick of spending any money in that environment, so is my son. We will go anywhere but Walmart for the rest of our Christmas purchases and any other purchase from now on for that matter.

PS: Never trust the employee who flashes the COMPLAINT PHONE NUMBER that's WRITTEN ON THE BACK OF THEIR HAND! That number~as they well known, will get you NO where.

Wendy Cicio
205 668 4145
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trmn8r on 12/16/2012:
I'm sorry, but I couldn't see a progression in your complaint as to where the issues started, and how they evolved into threats to call the police. It's easy to imagine that by that time you felt you were being "bullied", but it isn't evident what exactly happened.

I do encourage you to shop elsewhere though. I've never been bullied at WallsMart, but the experience is greatly lacking in other regards.
Sally on 12/16/2012:
Not a good idea to post your phone number to a public web site.
jktshff1 on 12/16/2012:
REMOVE your personal info!
At Your Service on 12/16/2012:
Posting your phone number is generally not recommended. You have no idea as to who will get a hold of it and how it might be used.

I agree that the progression of the problem seems to be lacking explanation. It sounds like you may have taken a photo or more into their digital department and wanted them to reproduce them on CD and produce additional copies. I would assume that's also where something like the mug came about.

Is it possible that you didn't own the copyright to said photos? That might explain a lot.
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Poor service and poor customer service no security to protect patrons
Posted by on
Rating: 1/51
WASHINGTON, PENNSYLVANIA -- Workers here are subpar not only did I ask the check out person if I had all my groceries off the turn stile and was informed I did. I didn't notice till I got home called Walmart and was informed to come back and get the product I left behind. When I did I waited in line at the customer service desk and was informed to go and get the product I was shorted again from the grocery area and return straight to the desk so they could bag them and send me on my way. When I returned the line was still there and I did as the worker informed me. When a rude customer who just got in line started cursing at me the worker refused to speak up. When I tried to eplain the situation the customer threaten to due physical harm to me. I looked at the Walmart worker who then shrugged her shoulders and said nothing. THis worker told me to come directly back up to the counter and then when she saw some bully bullying me she did nothing. The other customers said this guy is going to hit you if you don't leave. I left thinking where is the customer service or security on walmarts part. I should have never been threatened from another patron and the Walmart employee who is in customer service should have spoke up and informed the patron of my situation but didn't and choose to make me look like the bad guy. I will never ever ever shop here again. To bad to because the prices are low but Giant Eagle acros the way has the same products a couple of cents more but for safety and service I think Giant Eagle is the way to go. SHAME ON YOU WALMART AND YOU NEED TO TRAIN YOU CUSTOMER SERVICE PEOPLE. DON'T JUST THROW ANYONE INTO THAT POSITION!

One more thing I know I am not the only one who hates these new turnstiles the check out persons uses to bag the groceries, every other time I get shorted due to these I am sure Walmart likes them they get to steal from the customer and think if I get shorted every othertime the product you pay for goes back on the shelve were talking billions of dollars a yr Walmart robbing there customers. There should be a law againts this.
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leet60 on 11/14/2012:
What a bad experience. The CSR at the counter should have informed the other customer(s) that you were returning as directed. Security or "Asset Protection" is very limited in the actions they can take, their basic responsibility is to protect the store from shoplifters. Rarely are they trained as security professionals with the responsibility to protect other individuals. At the least they could have been called and their presence may have alleviated the situation to some degree. If you felt threatened the police should have been called.

When I shop at Walmart, or any retail location, I take steps to ensure I have received all of my merchandise - even to the extent of checking the bags on the "turnstile" to determine if anything was left behind.
yoke on 11/14/2012:
I am sorry you had such bad service, there was no excuse on walmarts part for allowing you to be threatened. Walmart is the only place I ever shopped that do not finish the bagging job and make sure the customer has all the bags. They are also the only place I have shopped that will start a new customer before you are completely done with your transaction.
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Wal Mart Pharmacy - Overland - Boise, Id - Stinks Big Time!!!!!!!!
Posted by on
Rating: 1/51
BOISE, IDAHO -- Pharmacy associates do not listen to what you tell them -- such as I no longer have health insurance --- instead they bill the insurance company for your prescriptions ... 3 Months after you tell them "I do not have insurance - do not bill the insurance company" ... And then not to take accountability for their actions ... Even when you have paid the full price. May be they are billing the insurance companies to get extra money ... But it is absurd to tell the pharmacy associates on more than one occasion that you do not have insurance, to remove it from your file ... And then to have them turn around months after you have told them ... To bill the insurance company for your prescriptions. The pharmacy staff for the majority is down right rude.

Then to top things off ... They filled a prescription ... You requested for it to be cancelled ... And they never did it ... So you end up getting billed by an insurance company ... Because of their negligence ... To listen to your requests, by filling a prescription you requested to be cancelled and never picked up ... So how on earth could they bill that prescription if it was not picked up???

Individuals need to be replaced ... And the pharmacy is the first place I would start in eliminating positions ... As they simply don't care - with the exception of a couple people ... Other than that ... They are air heads who do not think, do not listen, and go against what you tell them.

To _ _ _ _ with wal mart!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What really gets me is that they have an easy pay spot where you are to go to drop off & pick up prescriptions ... Only to go to pick up a prescription ... And they tell you to go down to the other line to pay ... When they are standing there doing "nothing". It is not like the easy pay line is backed up ... They are just down right "lazy and incompetent" wanting other associates to do their work ... When you are in the right line.

There is no sense in having an "easy pay" line ... When they refer you to another line ... And they are not doing anything at all ... Other than standing there. Then they make you the butt of their jokes by telling other associates what they told you ... To go to the next line.

Wal mart stinks .... Not so much the store ... As the pharmacy associates and even some of the pharmacists. There are some people who care about ... But the majority of individuals are air heads ... And couldn't care less about you as a customer.

Do not, do not, do not .... Go to wal mart pharmacies. Even though they say their prices are the lowest ... They are not necessarily so.

Picket wal mart pharmacies ... I know I will never go to them again ... As they stink big time!!

I sure hope the director of the pharmacy for Idaho reads this ... As it is so very true. Their mistakes end up costing you as the customer big time money ... Because they did not clean the wax out of their ears ... And listen ... Listening is not part of their skills ... Do not go there !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Ally on 05/29/2012:
First, why are you still using them if they are that incompetent? Second, why is the insurance company paying them when they are billing them if you no longer have coverage with them? In my experience the claims Wal-Mart bills them for would automatically be denied if you don't have coverage. Third, if the insurance company did for some reason pay Wal-Mart and then billed me, I would contact them, let them know they mistakenly paid on something they knew they shouldn't have but that they would have to seek their reimbursement from Wal-Mart, not from me as I wouldn't be paying for the mistake of theirs and Wal-Marts. Also you should be talking to the insurance company and making sure they understand Wal-Mart pharmacy is getting paid by both them and you for the same claims. This is fraud.
TLSmith on 05/29/2012:
Have you thought about transferring your prescriptions to another store? I know that most grocery stores have Pharmacies.
yoke on 05/29/2012:
Scary to think WalMart would be doing that if they were already told the OP did not have insurance. How many other insurance companies is WalMart defrauding?
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Random Not Posted Rules Regarding Returns on Certain Products
Posted by on
Rating: 1/51
DALLAS,TX NW HWY & SKILLMAN, TEXAS -- Description of Complaint:
Attempted to return several items I'd bought to use on drive to my sister in law's funeral. Ended up flying, stayed 16 or more days. Did not need items. All items returned except one, a $100+ air mattress. I was told that they weren't returnable after 15 days, and not returnable at all if opened. This info is not printed on the receipt. It was pointed out that is printed in very small type, behind the RETURN counter, where one does not go to buy the mattress. When I pointed out the unfairness of such a tactic, they said there were signs posted at the counter in sports goods, which is near where the air mattress are sold.

I went back to that area, there are no signs on the shelves where the mattresses are, and no signs on the counter, register, poles, etc. around the sports goods register. In fact, when I asked the person working the counter if he were aware of a different return policy regarding air mattresses he said no. I walked up and down the aisle and around the sport counter taking pictures to show there was no such signage. I told the co-manager Rebecca I was recording our conversation and she refused to participate, I said fine. She also refused to show me where the signs supporting the policy were regardless of being recorded or not. (turns out there were none.) I left the store.

At no time did I ever raise my voice, or threaten to do anything other than call the head office. Being done collecting the info I needed, as I was leaving Rebecca asked me to leave. (I was at the front door) In a move of pure spite, Rebecca had a police office working at the store "criminal tresspass" me, in the middle of the parking lot, 4' from my car, in the Texas Heat. I am a breast cancer survivor, with all sorts or remaining symptoms and problems, and this was both stressful, embarrassing and physically challenging. And my first issue remains, that it is a deceptive practice to have an "invisible" return policy, that you only find out about when you try to return something.

Desired Outcome Description:

1. Cash Refund, no questions asked, on the airbed. (They commented on the quality of the box, sort of implying that even if they did returns, they wouldn't do this one! (it had been abused before it ever reached my hands, as is typical of many of their boxes. I never even opened it)

2. Apology, in person from the Co Manager Rebecca for a) lying about the location of signs regarding the policy being 'all over the sports service desk".

3. Apology, in person from the Co Manager Rebecca for for asking the police officer to intercept me 3 from my car, to cite me with criminal trespass. She asked me to leave, as I was on my way out the door. She then sends an employee and the officer to intercept me at my car door and cite me? When no yelling, cursing, even raised voices, threats, nothing had occurred. This you lady is too young to be in the position she is in. As I was exiting the building I heard her brag to her co worker (whom she sent out with the police man) I got rid of that bit_ _
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trmn8r on 05/26/2012:
I'm sorry you were unaware, but to me this it is the buyer's responsibility to check returns policies prior to buying.

I, like many consumers, buy stuff all the time. Most of the time I don't check returns policies, because I either know I won't be returning it or it is an item I know a store will take back. In the case of larger ticket items or a possibility it will go back, I check the policy so I know the exact terms.

I'm sorry this came as a surprise to you, but I don't think the store did anything wrong.
trmn8r on 05/26/2012:
Unfortunately, an airbed is one of the few ezceptions to the WallsMart returns policy. There must be a reason - perhaps people were using them for temporary relief/recovery and then returning them after a month.

"Generally, we accept returns within 90 days after purchase. There are a few exceptions, including the below examples but not limited to these examples, to the 90-day rule:

•Computers, camcorders, digital cameras, digital music players, e-tablets, e-readers, portable video players, GPS units, video game hardware, pre-paid cell phones, and post-paid cell phones must be returned within 15 days with a receipt.
•Airbeds returned within 15 days with a receipt that are not defective and have been opened or used will only be exchanged for an airbed of equal or greater value.
•Defective airbeds will be exchanged for an airbed of equal or greater value within 90 days of purchase.
•Swimming pools, lawn mowers, weed eaters, hedge trimmers, chainsaws, air conditioners, power washers, compressors, and generators must be returned within 30 days with a receipt to obtain a refund or exchange.
•Pre-recorded movies, music, and computer/video game software and circuit cartridges must be returned within 90 days in the original and unopened packaging with a receipt to receive a refund or exchange.
◦If the above-referenced items are defective, they can be returned within 90 days with a receipt and the original packaging. Defective units may be exchanged for another unit of the same title.

•All perennials, tree and shrubs must be returned within 1 year with a receipt to obtain a refund or exchange."
Anonymous on 05/26/2012:
Whatever happened to keeping what you buy? You bought it, it's yours. Whether or not you needed it after the fact, is completely irrelevant. And I'm not just talking buyer's remorse either. The entire concept of a return policy is a complete joke, other than for returning an item that is flawed.
Laurella on 05/26/2012:
I was on your side until you threw in the fact that you are a breast cancer survivor. That has nothing to do with the complaint at hand. Also, they won't give you a cash refund unless you paid with cash and they always ask questions when you return something. They need to know if the item is used or defective. Good luck getting an apology. Even if the store is completely wrong, they will probably not apologize, especially in person.
robridingbike on 05/26/2012:
Let me say I hated working for walmart. People were awesome but the home office did some stupid stuff.
... looked good on paper but wouldn't work in real life BUT you would NOT believe some of the junk people returned.... used victoria secret bras, baby pjs with vomit on em. So, I am guessing they ended up having to come up with a strict return policy. As for the co-manager.... most of them were AWESOME but sounds like the posiusion might have gone to her head
andbran on 05/27/2012:
OP I was also on your side till you pulled the breast cancer survivor card. I became a breast cancer survivor this year but rules are rules.
JT on 05/27/2012:
You know, I'm guessing it probably had something to do with you trying to record the conversation and taking photographs. Most stores don't like when you do things like that. You may think that you weren't threatening, but it may have seemed that way to her.

And, as a couple of other people have stated, the cancer card doesn't work as an exception to store policies.
jktshff1 on 05/27/2012:
You really need to be aware of or request the policies of a company you are dealing with.
At the point the op stated she was recording the events, it was "implied" that legal action may result. The manager did the right thing by refusing to discuss any further. As far as the criminal trespass, that was to bar the op from the location.
Handled well by either side, not really
lemon bemon on 05/27/2012:
So the police cited you then?

remember, the store doesn't own the cops - the cops can chose to cite or not cite based on what evidence they see. if the cops agreed to cite you for trespass then it's a legal matter and perhaps you should consider a lawyer instead
DebtorBasher on 05/27/2012:
I agree with 8er...though you mentioned it was beyond the 15 days, you didn't mention if the mattress box was opened or not. If it was, that would have been reason enough after that length of time because people can buy them, take them camping or whatever, then return them when they're done with them...and they are in the business of selling not renting. If it wasn't returned opened, it was still beyond the 15 day return window. It isn't the manager's fault for enforcing the return policy.

When a customer buys and item they should either LOOK for the return policy (and checking any small print) or ask about it before checking out. I do it all the time, people have complained about standing in long lines and waiting forever at the checkout counters...I use that time reading posted signs, which are usually return policies....but, that's just common sense and that's just me...call me strange if you want, but so fare it's kept me from having to deal with these kinds of issues.
raven2010 on 05/27/2012:
First you were approached by the officer four feet from your car, then three feet, then at your car door. Which is it??
madconsumer on 05/27/2012:
once past the 15 days allowed to return, doesn't matter if the box had been opened or not.

I find this complaint very valid.
and more lemons on 05/27/2012:
seems the OP's theory is that the policy doesn't apply to her cos she couldn't find it easily. did she look for it before buying though?

cos it sounds like she never read the return policy signs to begin with, so how would another sign have stopped her from returning it late?
ticia232 on 05/27/2012:
Mad, why do find this valid? The OP admitted to trying to return PAST the 15 day return policy for unopened merchandise. She would NOT be allowed the return anyway. They were trying to use the "there aren't signs everywhere," excuse.
jktshff1 on 05/27/2012:
Good question ticia
ok4now on 05/27/2012:
This is why I buy from Amazon. Cheap prices and EASY returns.
even amazon on 05/27/2012:
even with Amazon... you still have limits to the return policy
Starlord on 05/28/2012:
I bought a Philips MP3 player online from WalMart, and it sort of worked for about an hour. The website said I could return the item to the nearest WalMart store. I took it to our local WalMart, and was issued a refund, no questions asked.
SmartyPants on 07/05/2013:
Kay, guys. This is what you do:

My air bed was defective from the getgo, and I had to put air in it every night. So I thought I'd take it back. It was past the 15 days so they would only give me an equal exchange with my receipt. I took the exchange.

Next day I took the UNOPENED EXCHANGE with the exchange receipt to another Walmart and got a CASH REFUND.

Worked fine! Theirs is a stupid policy, especially since it can be so easily foiled. They could make customers happier, though, if we didn't have to resort to shenanigans.
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Wal-Mart practices Customer Discrimination
Posted by on
Rating: 1/51
CORONA -- Last evening my wife and I visited your Corona Store #1800 (1290 E Ontario Ave, Corona, CA) to purchase some items before my wife left for Germany on vacation. A couple of the items were in the Camera Department. We spend an average of $2000 to $3000 a year in that store.
We went to the Camera Department and asked the associated Roxy where the disposal cameras and flash memories were. At the time she was alone with no other customers and we were the only customers in that area. She very rudely pointed in the direction of the back wall. I asked her if she come show us and she just pointed again (in other words assist us in finding articles we needed top purchase) and refused to assist us. Keeping in mind there were no other customers in the area for her to assist – we were the only ones. I asked to see a manager for help and she contacted one for us. This incident occurred at 5:05 PM PST on March 01 2012
A few seconds later a Mexican American family came over and asked her for help – she immediately dropped what she was doing and took them over to an isle and assisted them and left this White couple to fend for ourselves. Yes, my wife and I are White and she refused to help us and was very happy to help the Mexican American Couple.
When one of the assistant floor managers came over I pointed out what had happened and she witnessed Roxy (who was white) assisting the Mexican American Couple.
At that point I demanded to see the store Manager. She contacted Mike who was the Store Manager. I explained to him the incident in great detail. He politely remarked he would talk to her. I demanded he fire her. He was not very helpful or indicated in our conversation he really cared.
Your company has an employee that discriminates against White Customer and goes out of her way to assist Mexican American customers. Is that a new Wal-Mart policy? If it is we will never shop at another Wal-Mart store again and tell all of our fiends and family that Wal-Mart practices discrimination against White customers and discourage them from shopping at your stores. . Is Wal-Mart looking for another customer discrimination lawsuit? For sure Hell will freeze over before we spend another nickel in that store.
We walked out of the store with a left shopping cart of merchandise in an isle and went to Target and purchase all of the same items we needed. They don’t discriminate against White customers.
Today 02/02/2012 at approx 9:45AM PST, I spoke with Jason the Store Manager. He mentioned he spoke with Roxy and she told him she was helping the other customer before we came up – that is a lie – we were the only people in that area – the Mexican American couple came up later. Not only is she a racist – she lied to the Store Manager during their conversation. Is that the new employee model at Wal-Mart?
I suggest Wal-Mart investigate this incident and dismiss Roxy along with Mike. They are not the customer centric employees you need in your company. Jason came across more like protecting his employees than looking at the FACTS and acting on them appropriately.
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Anonymous on 03/02/2012:
I don't see any reason for this employee to be fired. Perhaps this family called ahead for assistance or they were already being helped by the employee. She might have been standing there waiting for them to return from another part of the store. You can't assume that this had anything to do with race.
Anonymous on 03/02/2012:
As frustrating as this situation must be, I'm not sure you can safely say this is a matter of racial discrimination. It does sound like a bad employee, that's for sure, but why she gave the preferential treatment to the other couple could have been for a number of reasons.

We can safely say that Walmart does not have a policy to discriminate against white people. If you really want to pursue this, what you will need is evidence - proof of a trend of this employee (or other Walmart employees, if this is a behavior supported by policy) but a trend of white people being ignored in favor of other races. To that end, you and others will need to document such behavior. When you have enough "evidence," then you can move forward with your claims.

Until then, I'm afraid, it all boils down to what it has already boiled down to: He said, she said.

Descrimination abounds and needs to be weeded out - I wish you luck should you pursue this.
spiderman2 on 03/02/2012:
There are a million ways this scenario could have played out. One of those ways is she didn't want to help you because you are white, another could be that she didn't want to help you because you smelled, or she wasn't comfortable leaving the cash register area with the Mexican family coming in and wanted to stick close to them which would be discriminating against THEM or that she perceived you to be rude and demanding. You asked her a question, she pointed you in the correct direction. I don't see where your question required her to lead you to the merchandise. If you want a knowledgeable camera person and one on one help you should probably go to a camera shop where they sell cameras. This lady is probably selling cameras one day and soap the next day.
Skye on 03/02/2012:
I don't think this is discrimination, but more of an employee who didn't feel the need to personally assist you, in your selections.

Remember, it's Walmart, you get what you pay for, and sometimes it's not even worth shopping there, especially when you end up aggravated and wanting an employee fired.

You can still file a complaint with corporate headquarters at:

Walmart Home Office
702 SW 8th Street
Bentonville, Arkansas


Anonymous on 03/02/2012:
Demanding an employee get fired because she didn't show you where the cameras are is a bit much. I do agree she could have assisted you better or called some other associate to show you.

I'm sure the manager gave her a scolding for that though.
Anonymous on 03/02/2012:
Coming from an interracial marriage, I am often defending the OP in various reviews and complaints regarding racism where others refuse to see it as such. It still exists in the current day and age, and can take on many different forms. But I must say that I've read the review several times, and the cashier's actions just don't seem to come across as racist. As Spiderman2 suggested, there may have been any number of other factors for her behavior, but I just don't feel as though racial discrimination was one of them.
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Danskin Now Running Shoes Fall Apart After A Few Months Of Wear
Posted by on
UPLAND, CALIFORNIA -- I purchased black Danskin Now running shoes about 4 months ago @ Walmart in Upland, CA. They were nice looking and very comfortable, which is important to me as a career teacher for UEI College, where I teach medical billing & coding. I am on my feet many days for over 8 hours and I also used these shoes @ Fitness 19 on the recumbant bicycle, StairMaster and elyptical machines.

One day last week as I walked from the classroom through the hall to the elevator, my right shoe split open on the bottom and I almost fell to the floor. I had sprained my right ankle badly in 2009 and went through months of physical therapy and had custom orthodics made, so I was very disturbed by this event.

When I went to Walmart in Upland today to exchange my defective shoes with another pair of Danskin Now shoes, I was told by "Customer Service" that because I had purchased the shoes more than 90 days ago, I would have to deal with the manufacturer myself. So I am beginning the complaint process.

I still have running shoes purchased from Big 5 many years ago, which show some wear but I can still wear them. They have never been defective.
I am very disappointed in Walmart not replacing the defective product to keep a good customer.

I am very leary of all of Walmart's products being "Made in China". Not just because of China's communist regime, and American's losing our jobs to China because we want cheap prices. I guess we get what we deserve-cheap prices and cheap, non-returnable (after 90 days), defective products.

I don't plan to buy any more running shoes from Walmart. Stores such as Big 5, Dick's, even Payless Shoes have better quality control on their products, better exchange policy when an item is defective, and great prices as well.
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Anonymous on 12/10/2011:
The only time I have ever shopped at Walmart in the past for shoes was for a cheap pair of dress shoes. Never in my life, would I consider buying an athletic shoe from them, especially one that gets the wear and tear you described by your regimen at the gym. I would be willing to spend more money on a quality shoe for working out on an elliptical machine, Stair Master, etc...JMHO
spiderman2 on 12/10/2011:
I'm on my feet all day too and I will tell you from experience, the more you pay for shoes (I.e., the better the shoe) the longer they last and the more comfortable they are. LL Bean has some very nice shoes that are comfortable for all day wear and last for a modest price.
trmn8r on 12/10/2011:
After 90 days of regular use, I agree with WallsMart that this is a manufacturer issue.
Venice09 on 12/10/2011:
Manufacturers like Danskin and Dr. Scholl make shoes specifically for Walmart to be sold at a low price. Don't let the brand name fool you. The quality isn't there.
trmn8r on 12/10/2011:
Good advice, Venice. This is like buying a John Deere tractor at a big box store - you aren't getting the same quality on which the reputation is based.
clutzycook on 12/10/2011:
You obviously have foot problems like I do (I have flat feet and pronated ankles, fun fun). I can't wear the cheap walmart shoes no matter how comfy they seem. At the bare minimum, I can typically buy Avilla tennis shoes at places like Shoe Carnival (usually around $30) and then get arch supports at walmart. What I really should be doing is spending more money on both the shoes and orthodics, but I just don't want to spend the money doing that.
Buddy01 on 12/10/2011:
Clutzy, I bought Dr Scholl custom orthodics at Walmart for about $49.99 and they are fantastic. They really help my feet.
Venice09 on 12/10/2011:
Shoe quality has really gone down. I used to be able to get decent shoes in Walmart, Target and Kmart for well under $20.00. What they have now is junk. I can't imagine them lasting more than a month.
jonthethird on 12/10/2011:
If your feet are bad, visit a podiatrist and get custom orthotics. That are well worth the cost.
azspots on 12/12/2011:
These Danskin "athletic shoes" are right around $10. I bought some last year to walk the dog, they are not good quality and are not comfortable. Ox the doberman agrees ;)
valerie on 01/08/2013:
I have had nothing but problems with danskin shoes the soles separate and they are just the worst shoes I have ever owned
Farida on 02/26/2013:
I bought a pair of danskins from walmart , I do not wear shoes all day, heck most days I don't wear shoes at all, in the last 6 months I have had to replace them 4 times,it is sad when I only wear them a few hours every couple of days and they are still falling apart so easy. I will never buy danskin at all weather it is from Wal-Mart or another store.
vanessa on 04/27/2013:
I'm in the same boat with danskin wearer's they are not the quality promised by any store they are s very poor quality of shoe they don't wear good at all I got mine a couple days ago now my feet are swollen and my heels are killing me I will never buy another pair of these shoes at all
Dee Johnson on 07/04/2013:
I be had probs w/their shoes splitting in mid sole in less than 2 weeks yes it's a waist of $$
Former Walmart Slave on 08/12/2013:
Come to think of it, I once bought a pair of those Danskin shoes and it did not last long at all. It was a cheapy. I bought a pair of another shoes many years ago and it literally gave me 5 blisters!
Marie156 on 08/23/2013:
I bought a pair of Danskin Now shoes in 2011. I liked them because they were light weight leather Aerobic shoes and had some Diamond looking studs around them so they were cute with jeans or shorts. I'm a small women so they didn't look like huge clumsy sneakers on me. I walk a lot in them and wear them daily at some point in time and they are still in good shape and haven't split, torn, fallen apart or anything. I bought them at Walmart so I knew they may not last long but have been very happy with them and I'm still wearing them in August 2013. I want another pair and can't find them anymore. They don't seem cheap or poorly made
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Ripped off during worthless trip to WallsMart
Posted by on
I rarely shop at WallsMart, but I attempted to do a "one-stop" trip there today. I had incandescent light bulbs, CR2016 button batteries, scotch tape and Lexmark 43XL/44XL ink cartridges on my odd but short list.

My thinking was that WallsMart would have the ink cartridges at a competitive price, and that the batteries would be the lowest price I might find because WallsMart only seems to care about low low prices. As I examined the batteries, I noted that the shelf had no price tag. Believing that low-priced labor in a factory in the outback of China had made them, I was confident that I'd be treated fairly when it came to checking out.

To my surprise, there was no shelf spot for the 43XL or 44XL. The ink cartridges that *were* stocked had shockingly high prices. I scored the light bulbs that nobody else wants these days, and then saw two-packs of scotch tape were going for $4.44. $4.44 for two rolls of tape offended me, so I walked past the display.

On to the checkout, where while waiting I picked out a peanut butter Snickers to try for the first time. The checker rang me up, and I paid by credit card and made sure to keep the receipt. On walking out of the store, I saw that the batteries were $6.88 for two. That seemed high but I knew I had the receipt and besides, this is WallsMart - king of low prices.

Over at Wegman's, I found a marked shelf tag of $3.49 for two of the batteries. I didn't find the ink, but did at Staples a few hundred feet away. The ink prices were generally lower than those at WallsMart. I found a single roll of Wegman's brand tape for less than $2.

Bottom line - the batteries were almost 100% more at Wallsmart. They didn't carry the ink cartridge I was looking for, perhaps because it isn't a "popular" model. The tape wasn't any kind of a deal. So I succeeded in buying light bulbs that will be obsolete in a couple of years, and have to go back to get my money back for the grossly overpriced batteries. Oh, the Snicker's was pretty good. I've had my WallsMart fix for the next year.
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Alain on 12/08/2011:
Good review, Trmn8r! We haven't shopped at the Walmart near us for a while (it's honestly not their fault, but the drivers up there are reckless). It doesn't look like we have missed anything.
Anna Molly on 12/08/2011:
Good review. Doesn't look like I missed anything, either.
MRM on 12/08/2011:
Ink cartridges will always be high at any stores. I buy my ink at supermediastore.com.
spiderman2 on 12/08/2011:
I think they are just like any other store regarding prices, some things are a bargain and some things are not. I avoid WalMart because the customers tend to congregate in the aisles and you can't maneuver through the store and don't even get me started on the people in the parking lot. Glad the Snickers was good !
Churro on 12/08/2011:
There was a time when you could bank on walmart having the lowest prices on about everything but not so much these days. In order to survive competitors across the board had to lean out their supply chains and cut margins. Viva la free market.
Anonymous on 12/08/2011:
Instead of focusing on a few items for a low discount price, Walmart has gotten so over zealous and out of control in an attempt to carry EVERYTHING, that they've become more of a mall of sorts. And the prices don't seem to be as low as they once were. Where else can you buy clothes, shop for groceries, get your eyes examined, trim the hair at the stylist shop, get a manicure, eat a Big Mac or Subway sandwich, and have your tires rotated and balanced...ALL IN ONE STOP!

Glad you tried the Snickers referenced in my past review. They're pretty darn good!
spiderman2 on 12/08/2011:
To tell the truth, I am certainly not rich, but I would rather go somewhere and pay a little bit more than deal with the hassle and irritation of going to WalMart.
JayByJay on 12/08/2011:
"$4.44 for two rolls of tape offended me"

Thank you, you have made my day.
Anonymous on 12/08/2011:
I would have been offended by the cost of the tape too. I just purchased a pack of 3 for $2.99 at Target. Scotch brand too, not some generic brand.
Anonymous on 12/08/2011:
I go to Walmart to get toilet paper, oatmeal, shampoo, conditioner, and deodorant. Those items are almost always cheaper there than any other store. I can get everything else at other stores for about the same price
gtlarabee48 on 12/08/2011:
I enjoyed reading about your findings. CAUTION: To all shoppers, don't believe everything you hear about prices at WalMart, they are not the lowest prices around. However, if store managers do what they are supposed to do, they will compete if you tell them of the better price elsewhere, and they will lower the price at their store. Unfortunately some managers are not doing as instructed. Save those receipts from purchases from Walmart over the holidays, and if you find it cheaper elsewhere, they will make up the difference with a gift card. And if they give you a rough time about it, contact Walmart on its 1800 number or ask to see upper management at the store. Having worked there part time, I know that they are serious about what they say at corporate. It is just that it is hard to find "good help" these days to carry out the corporate policy.
clutzycook on 12/08/2011:
Walmart no longer carries the ink for my printer either. Their selection has become rather sparse in recent years. I usually go to Office Max for my ink.
GenuineNerd on 12/08/2011:
There's also the option of having the ink cartridges refilled...Walgreens and OfficeMax, among others, do refill ink cartridges. Some retailers also offer store-brand ink cartridges, which often cost less than name brand...but only the most popular types (typically most HP cartridges) are those that have store brand equivalents. The store brand ink cartridges often are reconditioned and refilled used cartridges.
trmn8r on 12/08/2011:
I haven't been able to go that route recently, GN. A lot of manufacturers are putting chips in the cartridges, and when refilled the chips aren't reset, and then the printer complains it doesn't have ink when there is a new (refilled) cartridge there.

I think I researched the Lexmark and decided they did this. I was checking out an Epson all-in-one to replace it yesterday, and I think I saw the same complaint. Ink has gotten to be sky-high, so I understand the motivation. The price of the cartridges is half the cost of a new printer.
gtlarabee48 on 12/08/2011:
Yes, it is true many ink cartridges are protected with a chip of some sorts. HP recently had a class action settlement and was making some amends to the public in the form of discounts for this type of marketing ploy. These type of "marketing ploys" are dishonest and considered not to be within the scope of good community standards. Just not a good way to treat the consumer. It is your empty ink cartridge, and you should have the right to refill it, if that is what you want to do with it, without someone interferring with that process. It is almost criminal to think that somebody would do such a thing to "fix" a high price on "ink". And we talk about the Mid East Oil Cartels. Think about it???!!!
Venice09 on 12/11/2011:
If more people just did a little comparison shopping, they would see that Walmart's prices are not always the lowest. But it's easier to just believe the hype and mindlessly fill your cart without even looking at the prices. Ignorance is bliss.

When we first moved here, there was a place called Lloyds. It was a supercenter built in 1950 by Edmund Lloyd in a cow pasture beside a two-lane country road. It grew into a major retail center know as the Miracle Mile. It was exactly as Justice described, although more about convenience than low prices. It lasted for decades until national chains like Caldor's, Bradlees, Ames and Walmart took over. Mr. Lloyd held out for as long as possible, remaining optimistic as he watched his longtime customers desert him for a nickel cheaper on toothpaste. The doors finally closed and Mr. Lloyd passed away. He was a true pioneer.

I haven't thought about Lloyds in a long time. All this Walmart talk brought it to mind.
Venice09 on 12/11/2011:
Nice review!.. Very helpful.
cgim2012 on 03/10/2012:
I only shop at WALMART for toilet paper and paper towels, where it's about $10 cheaper than anywhere else for the good stuff in bulk. But really? Tape offended you? bahahaha
GenuineNerd on 03/10/2012:
Even supermarkets can beat Walmart's price on toilet paper and paper towels...as long as you have that chain's "frequent shopper card", which is also tied to gasoline discounts in many cases.
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Idiots, All Idiots!
Posted by on
NORMAN, OKLAHOMA -- I need to know WHY exactly the Walmart store on N Interstate Drive, in Norman, Okla treats its customers like criminals? I was attempting to use 10 legitimate manufacturer coupons that all had all the clarifying info that the coupon policy on Walmart.com and posted in store states that is necessary to have them accept the coupon. I was told by the checker that Walmart does not accept MANUFACTURERS coupons. I asked for her manager and then she proceeded to call me crazy and said I was wasting my time and hers. She got her manager which she referred to as her "CSM" and that woman then took a 1 second glance at the coupon and said it would not be accepted because the expiration date is TO FAR AWAY, 3/31/2012 to be exact. She "explained" to me that coupons are only accepted within 60 days of expiry. This is a flat out LIE, this woman who supposedly had worked for your company for 15+ years and is supervising other employees doesn't even know the simplest info even when it was printed on a laminated piece of paper posted right next to her face! I asked for someone else to help me, I was then told that no one else would waste their time with this and I could either pay full price for the items or leave immediately. I REFUSED they then threatened to have the police remove me from the store and took my cart full of groceries and my personal belongings from me and took it to the customer service area when FINALLY a man who I believe was of higher authority than the CSM woman came over with 4 more store employees following him and asked to see the coupon, immediately he said yes of course we accept MANUFACTURERS coupons and instructed the cashier to continue with the transaction. This in total was a 45 minute ordeal and I feel if these employees cared about the job they are doing or if they were trained correctly that this could have been obviously avoided. I was treated like a criminal, a liar and embarrasssed in front of my family and other customers, WHY? Why was any of this nessessary? Is it illegal to try to save my family money? Even shoplifters are treated with more respect than I was shown. Does Walmart support such behavior? Will I be treated like this in the future?
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couponqueen36 on 12/01/2011:
Look at it this way, the CSM is scared to death of being made a fool of in front of her boss.

If I were you, I'd look for that cashier and CSM on purpose and ask the coupon policy just too make a point. They work with coupons everyday they know darn good and well they should have excepted them.
Venice09 on 12/01/2011:
I have to say, that's the craziest excuse I've ever heard for not accepting a coupon. I don't even have to look at the coupon policy to know that it's not true. I guess coupons with no expiration date are also not accepted. How bizarre!

This is just one of many reasons I stopped going to Walmart. There was always an excuse for not accepting coupons. I don't understand why they are so reluctant to accept them considering they get reimbursed. I guess they enjoy alienating customers.

Good review. It shows how unpleasant shopping at Walmart can be.
Petulance on 12/01/2011:
All Wal-Marts have a listing of managers at the customer service desk. At the top of that list is the Regional Manager. You really should follow up with your complaint by speaking to that person.
I love my son on 12/01/2011:
That is one of the craziest reason to not take coupon..I also don't understand why these retailers are given such problems taking coupons they get reimbursed for them..
lexophiliac on 12/01/2011:
Stevenswife, seriously consider forwarding this review to Walmart's corporate office. At the very least, it may prompt better training of employees in regards to coupon policy and customer relations. Great review!
trmn8r on 12/01/2011:
This is pretty bizarre. I don't know if the people in the store are "idiots", lack knowledge, or something else was going on. To go from being within a phone call of having the police arrive to being checked out is one for the books. That's WallsMart for you.
DebtorBasher on 12/01/2011:
That's crazy! What about coupons with NO experiation dates? I have one that I found in one of my Mom's old reciepe books for baking soda with 'no experiation' date on it. Looks like it was from the early 1960's based on the picture on the coupon. I am soooooooooooooooo tempted to use it just for the heck of it. I think it's only like ten cents...but hey, on double coupon day that's a big twenty cents savings!
Anonymous on 12/01/2011:
Sounds like the employees and lower management need training and retraining. It shouildn't take a high level person to figure out if a coupon should be accepted or not. This is one of the reasons I avoid Walmart.
clutzycook on 12/01/2011:
Wow. You wonder how people like that manage to dress themselves in the morning.
Wow this on 12/20/2011:
At the walmart in our small town, they have stopped accepting coupons that are printed off the Internet such as the popular coupon websites..they say they will not scan and the gv brand is more economical...whatever
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