NEW YORK -- I needed repairs on the transmission of my 2004 New Beetle convertible. I had an extended warranty with Warranty Direct and on the contract it states what is covered and what is not. My car required close to $500 worth of diagnostics. Warranty Direct told the dealership that they aren't responsible for that part, but I did not find diagnostics under what they "do not cover." The dealership thought this was ridiculous because every other warranty company out there has paid them for the diagnostics. They also state on their literature that they will pay for a rental car up to $50/ day while your car is in the shop.
When you actually need it though, you'll discover that if the car is in pieces in the shop and waiting for parts, they won't cover the rental car during that time. They will only cover the rental car for that day if it is actively being worked on for 8 hours/day. They are pretty sneaky to change the rules like that. Just want the consumer to be aware of this. Thanks for reading.
On 9/9 I was just considering buying an extended warranty for my 02 Trailblazer. As I viewed the website, I filled in some of the questions to get a quote. After realizing that I had put in my card info., I immediately contacted Warranty Direct to let them know that no purchase was intended and please "DON'T REMOVE MONEY FROM MY ACCOUNT". Well, I got runaround, put on hold at every turn, and when they said ** will straighten it out, he directed me back to customer service and e-mailed me a "form" requesting a "refund".
In later calls, ol' ** can't be reached, at least by me. I was told today, 9/24, that it would take 4 WEEKS to process a refund that I begged them not to take in the first place! This is over $600 (first installment!) and they seem very unconcerned about anything except GETTING YOUR MONEY!! Don't fall into the same trap that I did, I am extremely upset and if anyone has advice as to what legally can be done, please post for me and others like me.
UNIONDALE, NEW YORK -- This company has denied that they have received faxes, delayed payments, and tried not to cover things not on the exclusions list in the contract. There are better choices out there if you want to put a warranty on your car. 1 thing for certain, you will spend more than the $100 deductible they advertise. It is pretty sad, as they charge good money for these warranties and will not fulfill even small claims ($160) without a major fight that will take months.
Warranty Direct will not cover your vehicle, till at least 1,000 miles has been reached after paying for their service! This means you pay them, even though they will not cover your vehicle, till this mileage mark is reached. So anyone who puts low mileage on their vehicles, stay away from these crooks. They will take your money, but not cover your vehicle!