Purchased full 25/25 Xtra Care warranty from Warranty Direct in good faith
1 Replies - Latest reply on 01/15/2012Add reply
($1714.50 covered 2yrs or 25K miles) at 5K miles/8mo into coverage, had a problem with CV joints causing vibration in turns Rt and Lt. On inspection by Tire Dealer, joint bearings, RT & Lt, were found to be breaking down with metal filings thrown into rubber boot casusing lube to leak. Tire dealer called WD for repair authorization and was denied, due to assumption that rubber boot, which is uncovered by contract, failed from an external road hazzard causing lube to leak and thus caused premature wear on bearing. (This is like "what came first, the chicken or the egg?" mentality)
First, both Rt and Lt CV joint wear caused symptoms simultaneously indicating that wear was initiated by bearing failure in the joint, not a puncture or failure of the rubber boot. Secondly, my tire dealer observed the CV joints (RT and LT) directly with his own 2 eyes. The WD administrator merely speculated that it was simply failure of an uncovered part.....case denied!!
I get it now........They can find a reason to deny ANY CLAIM they want and the "call bank/Customer Service folks" all are coached very well on key words and ways to find denial. I am cancelling my gig with them before I loose any more money!! If any class action process is started or is presently building, please let me know........kenpaulovich@Yahoo.com
UNIONDALE, NEW YORK -- This company has denied that they have received faxes, delayed payments, and tried not to cover things not on the exclusions list in the contract.
1 Replies - Latest reply on 08/12/2010Add reply
There are better choices out there if you want to put a warranty on your car. 1 thing for certain, you will spend more than the $100 deductible they advertise.
It is pretty sad, as they charge good money for these warranties and will not fulfill even small claims ($160) without a major fight that will take months.
Direct Buy Warranty SCAM
METUCHEN, NEW JERSEY -- These folks are liars and scam artists!!!
First they start by lying to you about their coverage. The bumper to bumper is only as good as they want to interpret the verbiage in the contract.....and ... read full review
Warranty Direct is Horrible
This company wears you down so that you want to give up on ever getting your car back. My car went into the shop on April 26. On April 27 I was told that I need transmission work. Warranty Direct took ... read full review
UNIONDALE, NEW YORK -- This is the worst company ever. Everything goes smoothly until you have a claim. My shop told me of all the extended warranty companies he ever dealt with, this was by far the worst.
1 Replies - Latest reply on 05/19/2010Add reply
I will make it short. My contract says they pay for car rental for up to 3 days for any repairs between $401-$700. My repair is $609. They refused to pay for more than 1 day.
( DID NOT HONOR WHAT WAS WRITTEN IN CONTRACT)
Also said my shop had to call them to request a car rental for me (NOT WRITTEN IN CONTRACT).
They also refused to pay the full amount for the parts replacement. They said they only pay wholesale price, even though THIS IS NOT WRITTEN IN MY CONTRACT.
This is a piece of garbage company, scam artists. The worst kind of human scum on earth. DO NOT DEAL WITH THIS COMPANY.
Left my contact information, anytime there is a class action suit against this company, count me in.
Stay away from these snake oil salesmen & women. Read the fine print and look out for converage changes afer the fact. I have nothing but horrible things to say about the service, coverage, and value of what I purchased. I would have had much more fun in hindsight in blowing the $3K policy I purchased in Vegas betting on black.
$499 repair - warranty paid $82
$1995 repair - warranty paid $0
$385 repair - warranty paid $72
These are just within the last year. Previous year experience was much the same. I now understand why the dealer warranty was 2x what Warrant Direct was selling. You really get what you pay for - I certainly expected more for the $3K investment I made in buying a policy.
Stay Away from Warranty Direct
Is anyone thinking about buying an extended warranty. If so, read this.
Firstly, this industry has the WORST reputation for ripping off customers with claim rejections and high pressure sales tactics. ... read full review
Warranty Direct Nightmare!
UNIONDALE, NEW YORK -- After buying a "top of the line" auto extended warranty, my first time using Warranty Direct has been nothing less than a NIGHTMARE for both my dealership repair service and me. Without Warranty Direct, ... read full review
On 9/9 I was just considering buying an extended warranty for my 02 Trailblazer. As I viewed the website, I filled in some of the questions to get a quote. After realizing that I had put in my card info., I immediately contacted Warranty Direct to let them know that no purchase was intended and please "DON'T REMOVE MONEY FROM MY ACCOUNT". Well, I got run around, put on hold at every turn, and when they said Steve Sang will straighten it out, he directed me back to customer service and e-mailed me a "form" requesting a "refund". In later calls, ol' Steve can't be reached, at least by me. I was told today, 9/24, that it would take 4 WEEKS to process a refund that I begged them not to take in the first place! This is over $600 (first installment!) and they seem very unconcerned about anything except GETTING YOUR MONEY!! Don't fall into the same trap that I did, I am extremely upset and if anyone has advice as to what legally can be done, please post for me and others like me.4 Replies - Latest reply on 09/25/2009Add reply
Warranty Direct will not cover your vehicle, till at least 1,000 miles has been reached after paying for their service!
1 Replies - Latest reply on 06/18/2009Add reply
This means you pay them, even though they will not cover your vehicle, till this mileage mark is reached.
So anyone who puts low mileage on their vehicles, stay away from these crooks.
They will take your money, but not cover your vehicle!
NEW YORK -- I needed repairs on the transmission of my 2004 New Beetle convertible. I had an extended warranty with Warranty Direct and on the contract it states what is covered and what is not. My car required close to $500 worth of diagnostics. Warranty Direct told the dealership that they aren't responsible for that part, but I did not find diagnostics under what they "do not cover." The dealership thought this was ridiculous because every other warranty company out there has paid them for the diagnostics. They also state on their literature that they will pay for a rental car up to $50/ day while your car is in the shop.
1 Replies - Latest reply on 01/23/2009Add reply
When you actually need it though, you'll discover that if the car is in pieces in the shop and waiting for parts, they won't cover the rental car during that time. They will only cover the rental car for that day if it is actively being worked on for 8 hours/day. They are pretty sneaky to change the rules like that.
Just want the consumer to be aware of this. Thanks for reading.