11436, NEW YORK -- August 23, 2006
Watkins Motor Lines, Inc.
1144 West Griffin Road
Lakeland, FL. 33805
Watkins Motor Lines, Inc.
PO Box 95002
Lakeland, FL. 33804-5002
Re: NYC 129976 “Refund due $5252.50” Complaint---2nd Letter
Dear Mr. John Watkins, CEO/President:
This conversation is for your eyes only, Mr. John Watkins. Again for the “second time” I am asking that you contact me to remedy this situation. It appears you know nothing about the “going on” with your company.
I recently sent you a fax concerning my 3-piece furniture and 1 marble table in the horrendous conditions that was delivered. I am trying to remedy this ongoing problem but it appears you refuse to be civil in this matter.
This is the conversation between Mr. Gibbs and myself on 8/23/06:
· You, Mr. Gibbs of Watkins Motor Line, demanded that Lynden Transport in Anchorage Alaska ‘return the damage furniture’.
· You, Mr. Gibbs listed on your Watkins bill, 6 bundles destroyed and 1 crush table. Yet the Vendor states none of the furniture was faulty.
· You, Mr. Gibbs are claiming the vendor (Leonardo Furniture, Valley Stream NY) ‘packaging was faulty’. Yet, you, Mr. Gibbs accepted ‘faulty furniture’ if that was case as you said Mr. Gibbs.
· You, Mr. Gibbs claim that your moving people were “not experience enough” to use discretion concerning what “to accept and not accept.” Yet you fail to train or have a supervisor or lead on site in these cases. Is the customer responsible for your lack in training your employees as well?
· Yet it states very clearly on the “laden bill” that Watkins were to pick up ‘crates’, not “bundles.”
· Yet you, Mr. Gibbs accepted and took full responsibility for the furniture that was ‘not in crates’ or ‘properly package’ as you stated Mr. Gibbs.
How many fingers do you have left to point at or blame, Mr. Gibbs?
Mr. John Watkins, the responsibility lies with you and I want a full investigation into these issues that were denied me. I will be sending you, Mr. Watkins this letter certified mail as well.
Hopefully, you can get involved and find out what’s going on with your company concerning the matter and how they “handle and accept merchandise” in your company.
Ms. Sha-Ron Durant
P.O. Box 231685
Anchorage, AK 99523
Home #: 907-373-4609
LAKELAND, FLORIDA -- I received a pool heater, delivered by Watkins Motor Lines Inc. and the heater was damaged. I made the complaint, sent the fax and they sent an inspector out to inspect the product. A few weeks later, they sent me a denial letter stating that I signed for receiving the product in good condition. They also made the mistake of sending a copy of the receipt. When I compared the two receipts, (their copy against my copy) the two were different. Someone from that company placed my name in the block that said received in good condition. I looked online and found that California law states that this is a crime. All I want is my money back because I have a pool heater that I can't use but they are playing games and throwing their hands up when they acknowledged causing the damage!
FLORIDA -- I wanted to share our story in dealing with Watkins motor lines with everyone.
We had sent a shipment to Florida, on route a Watkins employee dropped it off the loading dock and smashed the shipment to bits.
They called us to tell us about the shipment. we were never allowed to inspect our goods. They told us to make a claim and they will take care of it. The shipment was worth $2100.00 when we booked this delivery online, the online system stated that the carrier(WATKINS MOTOR LINES) maximum liability is $7200.00 on this shipment. Reading this we did not seek any other insurance.
about 3 months later we get a check in the mail for $450.00 as total settlement amount. Now they will neither respond to our phone calls or emails.
This company caused us a lot of anguish, a lot of heart ache and now they are just using their muscle to bully us.
Watkins motor lines is an excellent example of a corporate bully.