LAKELAND, FLORIDA -- I received a pool heater, delivered by Watkins Motor Lines Inc. and the heater was damaged. I made the complaint, sent the fax and they sent an inspector out to inspect the product. A few weeks later, they sent me a denial letter stating that I signed for receiving the product in good condition. They also made the mistake of sending a copy of the receipt.
When I compared the two receipts, (their copy against my copy) the two were different. Someone from that company placed my name in the block that said received in good condition. I looked online and found that California law states that this is a crime. All I want is my money back because I have a pool heater that I can't use but they are playing games and throwing their hands up when they acknowledged causing the damage!
11436, NEW YORK -- This conversation is for your eyes only, Mr. John **. Again for the “second time” I am asking that you contact me to remedy this situation. It appears you know nothing about the “going on” with your company. I recently sent you a fax concerning my 3-piece furniture and 1 marble table in the horrendous conditions that was delivered. I am trying to remedy this ongoing problem but it appears you refuse to be civil in this matter.
Mr. John **, the responsibility lies with you and I want a full investigation into these issues that were denied me. I will be sending you, Mr. Watkins this letter certified mail as well. Hopefully, you can get involved and find out what's going on with your company concerning the matter and how they “handle and accept merchandise” in your company.
FLORIDA -- I wanted to share our story in dealing with Watkins motor lines with everyone. We had sent a shipment to Florida, en route a Watkins employee dropped it off the loading dock and smashed the shipment to bits. They called us to tell us about the shipment. We were never allowed to inspect our goods. They told us to make a claim and they will take care of it. The shipment was worth $2100.00 when we booked this delivery online, the online system stated that the carrier (WATKINS MOTOR LINES) maximum liability is $7200.00 on this shipment.
Reading this we did not seek any other insurance. About 3 months later we get a check in the mail for $450.00 as total settlement amount. Now they will neither respond to our phone calls or emails. This company caused us a lot of anguish, a lot of heart ache and now they are just using their muscle to bully us. Watkins motor lines is an excellent example of a corporate bully.