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Return policy
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I purchased two Virgin Mobile $20.00 phone cards. I returned home and realized I had purchased the wrong phone cards. The following day I went to exchange the cards for the correct ones. At this time, I was told that there are no returns on phone cards. I said that I just wanted to exchange them for the correct ones. I was then told sorry but it's on the receipt, no returns. I thought well how am I supposed to know that it's on the receipt until after my purchase. Since there were several people in line, I didn't want to make a scene. So I just purchased the two Verizon phone cards I needed. Now I have two Virgin mobile cards that I can't use. Unbelievable, $40.00 wasted. I can't believe a food chain store this big can't do a simple exchange.
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User Replies:
unhappy999 on 03/26/2011:
The same applies for stores that sell gift cards for other stores. There is usually a big sign saying they can not be exchanged or returned. The same thing is true for phone cards, they should have a sign there. I'm wondering if they can not take them back because they can not tell if the cards have been used.
raven2010 on 03/26/2011:
The reason phone cards cannot be returned is because there is no way to tell just by looking at them if they have been used.

The store would have to call they company's customer service number, key in the code from the card, etc before doing an exchange.

I don't have any lying around here, bu I bet the cards themselves say they cannot be returned/exchanged---its not just WAWA.
Anonymous on 03/26/2011:
spiderman2 on 03/26/2011:
I don't think any store takes a return or exchange of gift card for the reasons Raven listed. Lesson learned, be more careful next time. Maybe there is a local charity that could use the gift cards?
Anonymous on 03/26/2011:
If you know of someone who does use that service, maybe you can sell them. Or, you could try posting on a local board to see if you can sell them.

I miss WAWA too.
lovemyson on 03/26/2011:
This is not even WAWA's policy I think its the phone card policy same as gift cards.. And I also think it states it right on the phone card that its not returnable which also means its not exchangeable either. I'm tired of people not reading signs or even asking before buying things.
Ytropious on 03/26/2011:
Sell them on eBay or craistlist.
redmx3racer on 03/26/2011:
No way to sell them online if you think about it-if you give someone the info on the back of the card to verify minutes are on them they can just as easily take the minutes and use them.
raven2010 on 03/26/2011:
Some prepaid cards on eBay, but I wouldn't buy them for the reasons I listed in my first post---n way to tell if they were used

Skye on 03/26/2011:
Great link Raven. Very helpful.
Cwazychicken on 03/26/2011:
I think there are some websites out there were you can exchange gift cards for other cards or cash. Again, you will lose out Because they resell them for cheaper than the value of the card to others, but not nearly as bad as not using it at all.
Anonymous on 03/26/2011:
Sorry, Wawa can do no wrong. They are the worlds best store.
Starlord on 03/26/2011:
I don't know about Wawa, as I have never heard of them, but in this case, they are doing no wrong. If you buy the wrong phone card, that is not Wawa's problem, legally, ethically or morally. Verizon will nt reimburse Wawa if Wawa did refund your money, so they are not going to throw away any money. Learn to know which phone card you use and read the excusions, such as not refundable, which is clearly listed on the back of the card. Sorry, but you did this to yourself.
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