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We Clean America

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There's a Sucker Born Every Minute
Posted by Another Satisfied Customer on 10/31/2009
LOS ANGELES, CALIFORNIA -- I've used this service once previously and they did a good job. They sent a three-person crew that worked hard, tried to accommodate special requests and was very professional. I was happy to tip them generously.

Not so, the second time I hired them. This time, they sent a guy with no initiative and no apparent housekeeping skills and a girl, maybe his daughter, who blew through my kitchen in five minutes flat and then stood around texting on her phone. They did NOTHING well. They barely swept or vacuumed the floors; if any maneuvering around minor obstacles (extension cords, etc) was required they skipped it (again, unlike the first crew, which was impressively diligent about moving things aside to get underneath, etc.). They didn't dust the window sills or the vertical blinds, door frames, molding, bookcases or TV stand. They didn't even clean all the kitchen counters.

As far as I can tell, all these two bozos did was wipe down the bathroom mirror, sink and toilet (cursorily) and LINE UP MY SHOES in the bedroom. Gee, that makes all the difference!

This company will never again get my business or recommendation.

I was trying to figure out how "We Clean Out Your Wallets" stays in business with such poor quality control, but I guess they just send out so many of those little fliers there's always another mark waiting to be taken in.

Their slogan should be "There's a sucker born every minute."
     
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Posted by RestaurantGuy on 2009-11-01:
what did the company say when you called them to let them know how you felt with the cleaning? If you did not call them then it is unfair to bash them without giving them the chance to fix it
Posted by Another Satisfied Customer on 2009-11-02:
I called them, it was after-hours. Left them a message. They didn't call back.
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A Dirty Mess!
Posted by Planetrj on 10/09/2006
LOS ANGELES AREA, CALIFORNIA -- We Clean America pats themselves on their back for no reason.

Admittedly, locating a reliable house cleaning service company is not an easy task, but when I contacted "We Clean America", the early warning signs should have been the red flag for me.

For 3 months, I had gotten various forms of ads where I had seen "WCA" listed, posted, and discounts for service given. Finally, after deciding to see how their services compared to my current house cleaners, I rang them. According to their advertizements, they move, lift and fold virtually everything. Dusting behind, underneath whatever stands in their way. They also claimed they included up to 4 loads of laundry and will pick up your dry cleaning. All included in their service price. All this, with the convenience of an 800# for customer service which boasts it is open 7 days a week! I was impressed.

Upon calling the 800# for We Clean America at 8:30am, I had gotten a recording saying that they would return my call shortly. Three days passed, and no sign of a call either on my caller ID or my cell phone (both of which I had left on the message machine). I endure. Calling them again, I decided to retry until I spoke to a live person. After 4 more attempts over a 5 days period, I finally reach a human. The operator assured me that I should have gotten a call, and that they must have called when I was not at home?!?

Basically, at this point, I began to become suspicious. Could it be that suddenly, my Caller ID was malfunctioning, only when "WCA" calls? Could they have that secret # that never comes up. I doubt it. The operator took my request and set me up with an appt for 3 weeks from the date I called (apparently their soonest availability).

The day arrived and went when I was to receive my wonderful house cleaning. Nevermind that I took the day off from work to assure the entry and observe the cleaning practices. However, I called to reschedule, and even after repeated begging, they still could not squeeze me in for another week.

One week later, the cleaning service arrives. Now, the only inconvenience with this so far was the fact that I took 2 days off in 2 weeks to have the service, so it's still tolerable (I'm a tolerant person). When they arrived, i see a woman and her husband (neither of which understand or can speak English). I am okay with this, because I can make effective hand jestures. BUT - I do realize at the same time that this is very unprofessional for the company to NOT ask if I can speak a foreign language before they send out someone who cannot communicate with me.

After 1 hour of struggling with jestures and motions, I finally have them doing what needs to be done. In under two hours they complete the task of cleaning a 3 bedroom, 2 bath house. I am amazed at the speed. I pay them, and they are on their way.

Afterward, I venture around the house to inspect their work..... Two hours was a long time to spend on a half-cleaned house. Here's a summary:

Cleaning AROUND everything. Not once picking up any objects to clean under. NO mirrors washed, no laundry folded, and no washing done. Vacuuming was half-hearted, and was done with a machine that must have had a belt that was going bad, because I later discovered bits of black rubber on my carpet the next afternoon. Lastly, my stovetop was not touched. There were still bits of food on the stovetop, and only a dull 'swipe' with an unclean dishrag went over it (as seen under the hood light later on).

My summary: This company will hire ANYONE who will work for them apparently. They do not regard experience, as do they find someone who is willing to work for them (probably for next-to-nothing).

I would strongly recommend AGAINST using "We Clean America" for your cleaning services.
     
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Posted by planetrj on 2006-10-09:
(UPDATE):

I had sent off an email to We Clean America stating the above items that had failed to complete amongst others that I did not even mention (ie: bathroom floor left drenched), shoe prints left on kitchen floor, and a stolen watch).
They replied the following day (3 weeks ago) they were interested in resolving the issue, and would call me shortly.

I have never heard from them again. The manager I left 2 voicemails for has never returned my phone call.

Please... Do NOT use "We Clean America" as your house cleaning source.
Posted by Anonymous on 2006-10-09:
OK, thank you! I won't use them. I'll clean my own house, to my own standards, after hearing about that! Sheesh!
Posted by LANDON on 2006-10-09:
My main question is if u were there the entire time and thought 2 hours was really fast for a 2 bath, 3 bedroom house, why did u not at least do a little inspecting beforehand.
Posted by firstrateconsumer on 2006-10-10:
why accept someone into your home who couldn't even speak english? isn't that the first clue that they're probably illegals?? I don't know a single person born and raised in America who can't speak English by the time they're old enough to clean a house and the ones who come here legally usually do either know some of our language or attempt to learn it quickly - why? - because they're here for the right reasons whereas the ones who keep sneaking across the border are only here for what they can squeeze out of this country rather than what (contribution) they can make to the country - shades of JFK...next time - hire a legal American citizen or at least someone who has a legitimate green card - be willing to be a living wage and you will find many Americans willing to do the job - look for a bargain and as the saying goes - you get what you pay for.
Posted by spiderman2 on 2006-10-10:
The lack of return phone calls would have been enough for me. But I have to question why, if you took the day off to be home while they wer there, did you not observe the terrible job they did? That being said, good luck and I hope you get some satisfaction from this company, but it doesn't look good!
Posted by DebtorBasher on 2006-10-10:
What was your experience with the cleaning service you had before them?
Posted by Nohandle on 2006-10-10:
I'm unfamiliar with We Clean America. Are they a service strictly in the California area? At any rate, I for a short period of time went with a local cleaning service. The turnover in personnel was unbelievable. The first time they arrived you wouldn't believe the quality of work. No laundry was done, which I didn't request, but the house was spotless. The next visit I was equally well pleased. Then the employees began to change and shortcuts were being made like you wouldn't believe. Each visit the employees were different and their attitude had gotten so sour that I decided I'd save myself the money and go back to doing it myself. After all, I could do what they were doing in an hours' time and save myself a sizeable chunk.

These cleaning services are only as good as the employees. I learned that in a short period of time and haven't looked back.

Posted by planetrj on 2006-10-11:
(REPLY BY POSTER)Thank you everyone for your replies and concerns.
First of all, I would like to address why I waited. Well, first of all, I was not shadowing them, partly because I had to tend to work via computer at home, and since I have not had a very bad experience with previous cleaning services, I couldn't have imagined it would be THAT poor of a job.

Secondly, it is not a concern to me that the workers could speak english or not (as long as there would be at least one person present who could have communicated with myself and them).
I do not feel the same as the replier who said something about illegal immigrants. There are plenty of people in the US who ARE legal and should be shipped out of the country, so I don't judge people for simply what their status is.... Plain and simple, Illegal doesnt mean you're automatically a bad person....but that's another story.

I am not aware if this company is limited to California or not. They boast that they have been in business for 25 years, so who knows?

As far as the management calling me back, I have left 6 voicemails and 5 emails, and yet to hear a word back from them.

Thanks again everyone!
Posted by DebtorBasher on 2006-10-12:
Well, I hope your next experience will be a better one.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Scammers
Posted by Gera.marinova on 07/27/2012
SHERMAN OAKS, CALIFORNIA -- Ok these people are a joke. Just check them out on the Better Business Bureau's website. Their rating is F and they have 16 complaints in the last 3 years with 2 complaints closed in the last 1 year. I think that is enough for anyone to make a decision if they want to work with this company. Completely incompetent, horrible service and horrible customer service. If there was negative rating that is what I would give them. They do not even deserve 1 star. I hired the company and they made me prepay and sign a contract before the ladies started cleaning. They did not clean anything at all and after 2 hours of pretend work they left and the house was still dirty and they broke a cup and hid it in the dishwasher. When I called to complain the representatives were extremely rude and did not want to do anything about it. Please do not waste your time with this company. Not sure if its a real company at all. They might be running it out of someone's backyard.
     
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Posted by Amy on 2012-07-28:
Pre-pay should have been your first red flag, never prepay for services such as house cleaning and I wouldn't sign a contract for same either. Certain services should never be paid for before the service is performed. That is just asking to be taken advantage of by unscrupulous businesses.
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Stay Away!
Posted by Elena k on 04/26/2011
SHERMAN OAKS -- Terrible agency, they don't screen or train their employees (to be exact - independent contractors) and are not responsible for their actions. So all damages and theft - not their responsibility. Might as well get someone from a street to clean your house and carry out stuff with no consequences.. Manager Francisco is extremely rude and unprofessional - stay away from this company!

I am surprised they are still in business..

     
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Posted by tnchuck100 on 2011-04-26:
"So all damages and theft - not their responsibility." this is a common position taken by companies that sub-contract. It is not necessarily true.

You have a contract with We Clean America. They ARE responsible for all performance issues for which you contacted them for. Damage IS their responsibility. Hopefully you read the contract and did not sign a waiver relieving them of damage responsibility. But GROSS NEGLIGENCE cannot be legally waived. That MIGHT include hiring or subcontracting felons convicted of theft.

If they contracted known thieves and you can prove the theft We Clean America CAN be held responsible. You may have to sue. It may be a hard fought battle. But that is the way it works.

Good luck.
Posted by Disaster Worker on 2011-04-27:
I was in that industry for over 20 years and can tell you that the cleaning staff is always the first to be accused of theft. Only once 20+ years was an accusation of theft true, and I had almost 1100 employees at one point so that is quite a record. Cleaning staff are required to clean approximately 4000 sq ft per manhour and that simply doesn't leave time to go through your desks or other personal belongings.

Today almost every janitorial company hires subcontractors, and all the legitimate companies require their subs to be heavily insured as well.

Most companies bond their employees, however, the person must be found guilty before the bond will pay.

Hope this helps.
Posted by Anonymous on 2011-04-27:
Wow, did you call the police and file a report? Thats the first think I would have done if I found out something was stolen.
Posted by MRM on 2011-04-27:
At my job, there were missing samples of Viagra and Levitra and they thought it was the cleaning crew that took it. Unbeknown to them, I took those samples...
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We Clean America Steals Jewelry And Won't Replace It
Posted by Disgruntled ex-customer on 10/14/2010
SHERMAN OAKS, CALIFORNIA -- We Clean America
15335 Morrison Street, Suite 117
Sherman Oaks, CA 91403
818.783.7200
Fax 8187280605

We Clean America is the maid service I have been using.
On Sunday October 3, their maids cleaned my house.
After they left, I realized the maids had stolen my
ruby/diamond necklace. I closed the account I wrote
their check on and told them when they replaced my
$395 necklace, I would pay them their $60, but I
wouldn't pay them $60 to steal my jewelry.
Francisco said "I'll ask the maids and get back to you."
Today they called and said they weren't responsible
for their maids stealing my jewelry and I still
owed them $60. They claimed they aren't insured
and their employees aren't bonded. I WANT THEM TO REPLACE MY NECKLACE. The necklace itself has great spiritual value to me and the gold chain was a gift from a friend who has since died of breast cancer is it's value is far beyond dollar value. THEY NEED TO BE ACCOUNTABLE FOR THEIR EMPLOYEES ACTIONS OR THEY SHOULDN'T BE IN BUSINESS.

I thought they were apparently a reputable cleaning service. The one in North Hollywood was. Apparently they are instead a bad of thieves. SHAME ON THEM!
     
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Posted by clutzycook on 2010-10-14:
Are you sure it wasn't misplaced somewhere? That being said, that's why I seriously hesitate to hire anyone to clean my house. I'd rather have a messy house than run the risk of my valuables being stolen.
Posted by Freddy2Times on 2010-10-14:
Before you let someone into your home/apt. for any service you must make sure that they are bonded and insured. (People with criminal records can't be bonded, and insured companies must legally pay for anything damaged.

You can probably take this to small claims, but unless you have receipts and some sort of proof that the necklace existed before it went missing you are probably S.O.L.
Posted by Skye on 2010-10-14:
Could you have misplaced it? Your review is also an important reminder to make sure any service you use, that the employees are bonded and insured, when letting them into your home.

Posted by Skye on 2010-10-14:
Even if the op has a receipt for the necklace, it will be hard to prove in small claims court, that it was stolen by them. Unless she saw them do it, or has a witness, without any cold hard evidence, the op may not win her case, but the cleaning company will win their case if they take her to small claims court for money owed by the op, because they performed the service, and were not paid. I'm sorry the op's necklace is missing, but again, without evidence, it's going to be very hard to prove they stole it.
Posted by Venice09 on 2010-10-14:
I agree with both of your comments, Skye.

If the OP had valuables in the house, especially ones of sentimental value, she should have known more about the maid service before letting them into her house.

I lost all of my jewelry when our house was burglarized the first time. The money collected from insurance meant nothing to me. I could never replace the things that were taken. That happened almost thirty years ago, and I still feel sick when I think about it.

Unless there are cameras in the house, the OP will never be able to prove the maids took anything. I feel sorry for her but sometimes we just have to accept the facts and move on.
Posted by trmn8r on 2010-10-14:
I would advse the OP to consider carefully writing another check. If you want to pursue legal action to attempt to recover the necklace/money, that is one thing. It isn't worth ruining your credit over $60, despite the fact that they cleaned your house out instead of cleaning it.
Posted by Venice09 on 2010-10-14:
I understand exactly how the OP feels, but I wouldn't withhold payment either. Good advice, trmn8r.
Posted by Anonymous on 2010-10-14:
It doesn't sound like the OP misplaced it somewhere..I bet it was taken but it's going to be really hard to prove it, let alone force them to pay for it. Which is really sad. Hopefully the OP comes back and sees trmn8r's response, seems like the best thing to do and maybe they'll end up successfully suing these losers.
Posted by trmn8r on 2010-10-14:
I have seen too many complaints on these consumer websites where people are like "you think I'm paying YOU? Yeah, right!"

And the result: "yeah, I'm going to buy my first home (next week), and the only black mark on my credit is this $45 item I didn't pay back in 2007. I can't wait until 2014, can't you show the little guy some goodwill?"

It breaks your heart, really.
Posted by leet60 on 2010-10-14:
The company the OP referred to is a "Maid Referral Service", and as such, at least in California, does not appear to have any requirement to be bonded and insured. It is likely they simply maintain a list of "maids" that work as independent contractors - thus resolving themselves of most if not all liability.

As others said, always do your homework first. Although I don't put much stock in the BBB this agency has an "F" rating.

It is not likely you will be able to "prove" beyond reasonable doubt to a court that the item was stolen. If you did not do so, you should probably file a police report and check to see if this is covered under homeowner's or renters insurance.
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Do NOT Use We Clean America
Posted by Kaila on 10/22/2009
Specifically requested English speaking/reading crew....no way! Ruined a marble shower costing more than $1,000 to repair. Broke items, hid them.... the company does not stand behind cleaning crews. BEWARE!
     
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We Don't Clean America
Posted by Ubatz on 04/08/2009
LOS ANGELES, CALIFORNIA -- I answered a mailer coupon from We Clean America service. The first time a team of three - a couple and an elderly woman - arrived. They did a superficial job and got through speedily. I appreciated the speed part. Next time only a different couple came. Again they did not do a thorough job but the result was acceptable. I asked to have them again. The next time a different couple showed up. Their appearance was slovenly and their work shoddy. I requested others but the same couple returned the following week.

When I objected I was told by the office that they would send a different crew. On the day they were due to come, the office called saying their team could not find my building. They had gone to a city many miles away. I gave them directions....and they never showed up.

I did not call this service again, nor did they try to call me. If you care about efficiency in your home, Stay away!
     
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Too Risky
Posted by Bobschultz on 03/04/2009
I used this company for over 10 years, basically decent work. When I came home to find the garbage disposal inoperative, they took the cleaners word that they had done nothing. I can't afford substantial repairs caused by the cleaners so I canceled the service.
     
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Posted by Anonymous on 2009-03-04:
Did you push the little red button on the bottom of the disposal?

I just replaced my disposal. It cost me around $80. If that's a 'substantial repair' to you, how do you justify having house cleaners?
Posted by madconsumer on 2009-03-04:
i agree ken, having ones house cleaned is a luxury, not a neccesity.

skip a couple weeks cleaning, and you have the 80$ for a new disposal.
Posted by Anonymous on 2009-03-04:
Good questions, Ken. And, Bob what do you **think** they did to the disposal?
Posted by Anonymous on 2009-03-04:
Both excellent points, Ken. Sometimes things break, even if they are not misused. One 'remotely possible' bad incident with a company the OP has been happy with for ten years and the OP is ready to toss them under the bus. Pretty tough standard.
Posted by Anonymous on 2009-03-04:
I don't really think it's our place to decide what is a luxury for a poster. If you think about it, a disposal could also be called a luxury. Ken nailed it.
Posted by madconsumer on 2009-03-04:
you back at it again ghosty boy?
Posted by Anonymous on 2009-03-04:
It's a forum, madconsumer. Nothing personal meant. Deal with it. BTW: You earned a 'user harassment'.
Posted by madconsumer on 2009-03-04:
you already did as well!

since it is a community forum, not all commnents will agree with you. so deal with it! lol
Posted by Anonymous on 2009-03-04:
mad - Look, there's a world of difference between my comment pointing out how some could equally call a disposal and/or house cleaning services 'a luxury' and name calling (e.g. 'ghosty boy'. I didn't ask you to agree. I wish you well. Please be respectful on the review side of the site. If you want to brawl, go to the community forums instead of dragging down a review. Thank you.
Posted by BokiBean on 2009-03-04:
If you had an individual come to your house and clean, and in the process she broke the dishwasher, would you take it out of her wages? Naaaah.
Posted by Principissa on 2009-03-04:
Our garbage disposal "broke" 2 months ago, apparently there is a button underneath it that needed to be reset. Have you tried that?
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Was I Just Lucky?
Posted by Sisay on 06/12/2008
TORRANCE, CALIFORNIA -- My appointment was 7-8 am. I was worried that they would be late or not show up at all because of all the reviews I have ready but the cleaners (2 women and a man) came around 7:20 which was just right.

The cleaners took direction well. They did not speak much English but they understood what I wanted. They started work right away. Not sure how long it took them to clean because I had to leave for work.

Again, because of all the negative comments I have read, I was worried all day as to what the state of the house will be when I get backā€¦

I got home in the afternoon to a very clean house! Lovely. They missed a few spots but nothing major.

Kitty in their office was very courteous. I phoned her while the cleaners were at the house and she was very eager to hear how they were doing.

Do they send their best people to first-time clients?
     
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Posted by Ponie on 2008-06-12:
I've often wondered how good/reliable the cleaning companies I've seen adveretised really are. I've been fortunate in that my housekeeper has been with me for years. But should the time come that she decides to take off her apron and hang up her feather duster, I may have to look for someone new. I hope you continue to have good luck with We Clean America.
Posted by Ponie on 2008-06-12:
I've often wondered how good/reliable the cleaning companies I've seen adveretised really are. I've been fortunate in that my housekeeper has been with me for years. But should the time come that she decides to take off her apron and hang up her feather duster, I may have to look for someone new. I hope you continue to have good luck with We Clean America.
Posted by Ponie on 2008-06-12:
I've often wondered how good/reliable the cleaning companies I've seen adveretised really are. I've been fortunate in that my housekeeper has been with me for years. But should the time come that she decides to take off her apron and hang up her feather duster, I may have to look for someone new. I hope you continue to have good luck with We Clean America.
Posted by Ponie on 2008-06-12:
I've often wondered how good/reliable the cleaning companies I've seen adveretised really are. I've been fortunate in that my housekeeper has been with me for years. But should the time come that she decides to take off her apron and hang up her feather duster, I may have to look for someone new. I hope you continue to have good luck with We Clean America.
Posted by Ponie on 2008-06-12:
Now--just a darned minute! I posted ONCE--not four times. Admin can you delete three of them? Sounds as though I'm talking to myself. :)
Posted by Anonymous on 2008-06-12:
Interesting.
Posted by Alain on 2008-06-12:
Ponie, it's okay! Isn't it nice to see a good service! Sisay, thank you and great to hear from you! ....(and Ponie Too!)
Posted by Ponie on 2008-06-13:
Alain, you couldn't help but hear from me. Over, and over, and over again. :)
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House Cleaning
Posted by TeacherGirl on 06/11/2008
THOUSAND OAKS, CALIFORNIA -- I have yet to read anything good about this company. But as their price and promise compared well to other companies in the same arena, I decided to try them out. A 3 bedroom/2 bath home for $60 the first visit and $70 subsequent visits (biweekly) sounded like a great deal, only because no one I know gets that price in a licensed company. I won't do the unlicensed route.

There was only one negative, in that my appointment time was indeed changed. I made an appointment for a Saturday at 9 a.m., and was called two days before, informed that it would have to be 11-12. That didn't work for our time, so I switched to the Monday after. They would have done it on Saturday afternoon, Sunday morning, etc. But I got to choose another good time for us. No whoop.

Unlike the other complainers, I've yet to have a problem with getting in contact with a human. Every time I've called, it has been picked up within 3 rings and I've spoken to a polite individual that was not rushed. In fact, two representatives called me in order to change my appointment, both apologized profusely, and were very polite in the exchange.

Based on speaking to the representative upon making my first appointment, and reading the fine print on the coupon, I'm aware that they do not do laundry for free, nor do they wash the inside and outside of every window in your home. Maybe due to the other complainers, they have removed that promise from their advertisement?

The couple that came was polite and understood English well. I had two areas of concern, and they addressed them perfectly. Items were moved and cleaned around. The only items not removed were the range guards on the stove, and I will simply inform them of this next time and it will be done.

I will continue to use this company, but I do understand the complaints. I don't have a conflict of interest with schedule, as I work from home. I'm also not the sort to expect perfection when I'm only paying $70 for a two-team force that comes for 2 hours to clean my own. It's a deal. And we need to be realistic in our expectations.

Just wanted to balance out the other complaints, as the way I interpret it, you can't expect a $100 job from a $60 coupon, and it's unfair to.

     
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Posted by madconsumer on 2008-06-11:
as one who has owned a cleaning company, many people just expect far more than is justified. some people want day maids, not housekeepers or house cleaners.

i would advise my staff NOT to offer laundry or anything else they are not willing to do un-paid for. this prevented my staff from making promises to their favorite client. of course there are those people who trash a house before the housekeepr arrives, and they never get the full deal.

great review!
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