LOS ANGELES, CALIFORNIA -- I used this company for over 10 years, basically decent work. When I came home to find the garbage disposal inoperative, they took the cleaners word that they had done nothing. I can't afford substantial repairs caused by the cleaners so I canceled the service.
TORRANCE, CALIFORNIA -- My appointment was 7-8 am. I was worried that they would be late or not show up at all because of all the reviews I have ready but the cleaners (2 women and a man) came around 7:20 which was just right.
The cleaners took direction well. They did not speak much English but they understood what I wanted. They started work right away. Not sure how long it took them to clean because I had to leave for work.
Again, because of all the negative comments I have read, I was worried all day as to what the state of the house will be when I get back…
I got home in the afternoon to a very clean house! Lovely. They missed a few spots but nothing major.
Kitty in their office was very courteous. I phoned her while the cleaners were at the house and she was very eager to hear how they were doing.
Do they send their best people to first-time clients?
LOS ANGELES, CALIFORNIA -- I have never read one single review of this company that didn't tell a horror story about the service itself, its employees and the way the company treats its customers. I wish I'd seen any of this before I used them, because it's all true! They show up early, late, or not at all. Sometimes their crews are totally inept and obviously have no training, let alone English communications skills. If you pay by credit card, they bill randomly so you can't tell what day they're actually billing you for - and just try getting them to clarify! Then one of their crews stole almost $200 out of my purse! The company admitted to me that they didn't even know the name of one of the crew members they'd sent to my house - that he was just someone the other crew member had brought to help her and so she was responsible for anything he did! They also "clarified" to me that any damage to my home was the maid's responsility, not theirs (which my attorney said is false, by the way). I never got the money back, despite the owner telling me repeatedly that she would send me a check, and when I tried to cancel the service, a phone clerk told me that I hadn't given enough notice, so they would probably bill my credit card anyway. I then had to close out that account and open a new one with my credit card company. Do yourself a favor. Don't use this company. EVER.