We Clean America - Page 2

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13 reviews & complaints.

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Do NOT Use We Clean America
Posted by on
SHERMAN OAKS, CALIFORNIA -- Specifically requested English speaking/reading crew....no way! Ruined a marble shower costing more than $1,000 to repair. Broke items, hid them.... the company does not stand behind cleaning crews. BEWARE!
     
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Too Risky
Posted by on
LOS ANGELES, CALIFORNIA -- I used this company for over 10 years, basically decent work. When I came home to find the garbage disposal inoperative, they took the cleaners word that they had done nothing. I can't afford substantial repairs caused by the cleaners so I canceled the service.
     
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Anonymous on 2009-03-04:
Did you push the little red button on the bottom of the disposal?

I just replaced my disposal. It cost me around $80. If that's a 'substantial repair' to you, how do you justify having house cleaners?
madconsumer on 2009-03-04:
I agree ken, having ones house cleaned is a luxury, not a neccesity.

skip a couple weeks cleaning, and you have the 80$ for a new disposal.
Anonymous on 2009-03-04:
Good questions, Ken. And, Bob what do you **think** they did to the disposal?
Anonymous on 2009-03-04:
Both excellent points, Ken. Sometimes things break, even if they are not misused. One 'remotely possible' bad incident with a company the OP has been happy with for ten years and the OP is ready to toss them under the bus. Pretty tough standard.
Anonymous on 2009-03-04:
I don't really think it's our place to decide what is a luxury for a poster. If you think about it, a disposal could also be called a luxury. Ken nailed it.
madconsumer on 2009-03-04:
you back at it again ghosty boy?
Anonymous on 2009-03-04:
It's a forum, madconsumer. Nothing personal meant. Deal with it. BTW: You earned a 'user harassment'.
madconsumer on 2009-03-04:
you already did as well!

since it is a community forum, not all commnents will agree with you. so deal with it! lol
Anonymous on 2009-03-04:
mad - Look, there's a world of difference between my comment pointing out how some could equally call a disposal and/or house cleaning services 'a luxury' and name calling (e.g. 'ghosty boy'. I didn't ask you to agree. I wish you well. Please be respectful on the review side of the site. If you want to brawl, go to the community forums instead of dragging down a review. Thank you.
BokiBean on 2009-03-04:
If you had an individual come to your house and clean, and in the process she broke the dishwasher, would you take it out of her wages? Naaaah.
Principissa on 2009-03-04:
Our garbage disposal "broke" 2 months ago, apparently there is a button underneath it that needed to be reset. Have you tried that?
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Consumers beware
Posted by on
LOS ANGELES, CALIFORNIA -- I have never read one single review of this company that didn't tell a horror story about the service itself, its employees and the way the company treats its customers. I wish I'd seen any of this before I used them, because it's all true! They show up early, late, or not at all. Sometimes their crews are totally inept and obviously have no training, let alone English communications skills. If you pay by credit card, they bill randomly so you can't tell what day they're actually billing you for - and just try getting them to clarify! Then one of their crews stole almost $200 out of my purse! The company admitted to me that they didn't even know the name of one of the crew members they'd sent to my house - that he was just someone the other crew member had brought to help her and so she was responsible for anything he did! They also "clarified" to me that any damage to my home was the maid's responsility, not theirs (which my attorney said is false, by the way). I never got the money back, despite the owner telling me repeatedly that she would send me a check, and when I tried to cancel the service, a phone clerk told me that I hadn't given enough notice, so they would probably bill my credit card anyway. I then had to close out that account and open a new one with my credit card company. Do yourself a favor. Don't use this company. EVER.
     
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Justusryan on 2007-04-25:
Read "nickeled and dimed"
Anonymous on 2007-04-26:
my post keeps getting deleted.
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