LOS ANGELES, CALIFORNIA -- I have never read one single review of this company that didn't tell a horror story about the service itself, its employees and the way the company treats its customers. I wish I'd seen any of this before I used them, because it's all true! They show up early, late, or not at all. Sometimes their crews are totally inept and obviously have no training, let alone English communications skills. If you pay by credit card, they bill randomly so you can't tell what day they're actually billing you for - and just try getting them to clarify! Then one of their crews stole almost $200 out of my purse! The company admitted to me that they didn't even know the name of one of the crew members they'd sent to my house - that he was just someone the other crew member had brought to help her and so she was responsible for anything he did! They also "clarified" to me that any damage to my home was the maid's responsility, not theirs (which my attorney said is false, by the way). I never got the money back, despite the owner telling me repeatedly that she would send me a check, and when I tried to cancel the service, a phone clerk told me that I hadn't given enough notice, so they would probably bill my credit card anyway. I then had to close out that account and open a new one with my credit card company. Do yourself a favor. Don't use this company. EVER.