NEVADA -- I am in the process of selling my home and after what has happened to us through Weichert Realtors, I would not give them a contract if they brought us an offer.
We used to have a lockbox on our front door so that showings of our home could be conducted at any time. We had to remove it, thanks to a Weichert agent who came to show the home. He left our front door wide open and the property unattended. We were lucky not to have strangers enter our home while we weren't here, thanks to the agent's negligence. When we called his office to complain, the manager would not return my calls. I ended up escalating it to the corporate offices in Morris Plains, NJ. They assured me my complaint would be addressed, after they were insistent that this agent was a "nice guy" and has been in the business for 25 years.
We had another showing scheduled at our home that we had to cancel due to our daughter becoming very ill. We were up all night with her and had to take her to the emergency room. We cancelled the showing well in advance of its scheduled time, but the Weichert agent showed up with her clients ANYWAY. The last thing we needed to see after being up all night long with a sick child was strangers wandering around our home. I have complained to the manager of this agent's office, but I don't hold out much hope for resolution.
If you're going to use a real estate agent, stay away from these people. They are rude, they have no regard for privacy or property, and don't seem to care that they are alienating customers.
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The Weichert Agent Was A Very Sneaky, Dishonest And Pushy.
Posted by Dcoller27 on 06/28/2013
STAMFORD, CONNECTICUT -- We have been looking for a house for a while. Every time we found something we liked she would call us the next day and tell us that they accepted another offer. We started to think something was up when she was pushing one particular house which we declined. I found a listing on Trulia called her and asked her to show it to us. We did all the work going to town hall and getting the records etc. She said the sellers was not happy with what the inspection said and wanted to get a professionals opinion. After we got people to go at the house she said they never said that. It went on like that until we had the contract. It was like this woman lived in another world. The sellers agent was also a Weichert agent and she would say she can't get in touch with her. Really?
At the end the sellers said they told us that they were not giving any credits toward the house and this was told to the agent which was never told to us or our decision would have been to not bother with it.
I am out money from an inspection, house, sewer, well and termite. I feel like she should give us our money back since she lied to us during the whole process. Way to go (Weichert agent in Stamford). We thought you had a conscious. But we are happy to never have to deal with her lying, deceitful and vindictive personality again. We will never work with Weichert ever again. I guess we learned an expensive lesson.
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Poor Customer Service
Posted by Lorif on 04/16/2008
Weichert promised a virtual tour, open house every weekend, weekly ads in the paper, and a stress-free experience where everything would be handled with expertise. None of these things happened as promised. Communication was poor and unprofessional. The realtor included my hot tub in the listing without my permission. This mistake cost me $3500. My home was left unlocked and lights/heat were left on. Personal items were taken. I was severely misguided about real estate throughout the listing.
The realtor cost me the first offer on the home because she did not show up to the inspection. She went to Las Vegas without transferring the listing to another realtor in her absence. The deal subsequently unraveled. She then gave me poor advice which locked me into a second offer while a third and higher offer was forthcoming. This cost me $5,000.
The manager at Weichert was not responsive. He took no responsibility for the poor service I had been receiving. I was shocked that someone in his position could be so aloof and unconcerned about customer service. He did not offer an apology for the problems I encountered. All he said was "well we sold your house so what do you care about the other stuff?" My response to that statement is this: I priced the house below market value so anyone who had the listing at the time would have gotten the sale. Despite having been the realtor at the time of the sale, the 6% commission was not earned. I asked for a reduction in the commission and he refused. So did the regional VP.
If I went to a restaurant for dinner and got horrible service, should the waiter be given a 20% tip? What if the waiter said "well, you ate so what do you care?" This is representative of the managers/VP's attitude. There was absolutely no accountability for the broken promises, mistakes made, poor communication, unprofessional conduct, and misguidance that I received.