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Wells Fargo & Company Checking Account Consumer Reviews - Page 2

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Wells Fargo Steals Cash Deposit
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LACROSSE, WISCONSIN -- Saturday, made a cash deposit inside the main bank. Tuesday, check bank and account not credited. Go to Bank and talk to teller, teller says the Saturday teller transposed a number. Account gets credited. Thursday, check bank and account debited. Call Wells Fargo. Customer care tells me I have to file a "lost money" report to get my account credited.

I don't want to go to the bank and make a claim, I would rather make a Police Report. This has cost me a lot of time. Banks have cameras. If I stole money from a bank, I would be put in federal prison. I consider this a theft and Wells Fargo has access to my money while I do not. I'm trying to contact as many sites as I possibly can because you should be able to trust the bank to deposit your money correctly. Consumers should charge banks underdraft fees like bank charges overdraft fees.

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Wholesale Confusion
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AUSTIN, TEXAS -- I stopped doing business with WF last year, when they confused my and my mother's accounts, not once but twice. First, they deposited a check into her account instead of mine. Then, they jumped from my account to hers in a phone call, made changes to her account, and refused to reverse the changes because I could not give them her account number.

So my Mom died in Feb, and I'm back dealing with them again. When I called on the phone last month, they told me to bring in a Certified Death Certificate and Power of Attorney, and they would change the account over. Which I did, about three weeks ago.

Yesterday, I went to another branch, and they couldn't even find any evidence in their system that I had notified them that my mother died. We started all over again, and the process was VERY different this time. This time, the account representative said I needed to submit Letters Testamentary (from a judge). No one had mentioned that previously. So I call this morning to try to clarify matters. I was told to go to a branch, that only the branches could deal with a trust account. Sounds like I need to open an estate account with University Federal Credit Union, where I now bank.

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On Hold Half an Hour, Transferred Four Times for Nothing
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They made an error on transferring my account (one I had closed) over to Wells Fargo, and it cost me a large chunk of my afternoon. They are completely disorganized.

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Wells Fargo & Company Checking Account Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 2 ratings and
13 reviews & complaints.
Contact Information:
Wells Fargo & Company
420 Montgomery St.
San Francisco, CA 94163
866-878-5865 (ph)
626-312-3015 (fax)
www.wellsfargo.com
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