I checked my account balance at 7 am 1/6/13, to check for weekly deposits and any withdrawals that had occurred. My account showed 2 hefty deposits and 4 small withdrawal transactions all dated 1/6/13. I had a solid balance, and was prepped to phone-in car payment after their offices opened.
At my lunch hour (11:30 am), I checked my account and the four small deposits now showed a transaction date of 1/3/13 - and I now had 4 overdraft fees at $35 each!!! One withdrawal was less than $2!! How did transaction dates magically change and appear 3 days prior!!! I called customer service and listened to her explain that nothing could be done, as the dates were correct - as if I made it up!! Something should be done to keep banks from using these dishonest practices to generate revenue. I'm closing this Wells Fargo account ASAP!! What a RIP-OFF!!
ROY, UTAH -- I am hereby demanding that my accounts be closed, effective immediately. The reason that I am taking this action is because of the unacceptable policies that are being utilized at my expense, and I am literally fed up with your "Greedy" Business Practices. In my banking experiences - over the past thirty years, dealing with many other financial institutions, I have never encountered the amount of problems with overdraft fees that are constantly reoccurring with my checking account. The practice of your credit/debit posting practices are "Shady" at best.
One example of this is posting debits on a holiday (A Non Banking Business Day) and not posting the credits that were pending also, until the next day. Another example is the shuffling of order in which the transactions occurred to maximize overdraft fees. Another example is the way your computers post account data, designed to confuse the customer, because it is not accurate at any given time with your continual overdraft trap, designed to gouge your customers.
I find this practice to be horrendous and despicable. A bank is supposed to be working in my best interest, and not lurking in the shadows of deception, waiting to pilfer the customer at their earliest convenience, it is a matter of ethics and scruples, really...
Wells Fargo should be ashamed, and should be nominated to the Hall of Shame. I have a question for Wells Fargo? If the money isn't in the account, then why aren't the transactions denied? It seems that your computers are programmed to build revenue - In Wells Fargo's favor, at the customer's expense, by dragging its heels to notify customers of their overdraft status until days later, believing that they had a positive balance in their account (according to your current computer account information data), that they rely on - continuing to make minor purchases and being fleeced with overdraft charges .
"Is there a human-being monitoring these computers?" that is a scary thought. Don't rely on your online banking service, which is totally useless in my opinion. I have never had problems with other banks, because they were predictable and consistent. Banking with Wells Fargo is much like going to a casino with the customer service of an all night Taco Bell Drive through.
In closing, I know that Wells Fargo does not care, about me, the customer and that is OK too. If my small business ever takes off, rest assured that my money will certainly not be deposited with Wells Fargo Bank... I am not the only disgruntled customer of Wells Fargo Bank, here are some other customer complaints from the many disgruntled customers (too many to list) whom have left your institution...
It appears that Wells Fargo is more interested in making a "Quick Buck", than establishing long term relationships with its customers. I also wish upon Wells Fargo - that the fleas of a thousand camels, infest their arm pits!!! Wells Fargo Bank - one of the carbuncles on the butt of mankind...
FORT WORTH, TEXAS -- It's amazing that after over 13 years with a bank we will be moving our money elsewhere. I recently ran into an issue with them where I had to use a cash advance to take care of some unexpected bills. Well they already charged ridiculously for the service but on top of that they withdrew the month back too early on another deposit that I made to the bank. Usually what would happen is that they would wait for the next pay period to take the money out no big deal... but no that is not what happened.
Their response was "Sorry sir. Anytime that you make a deposit over 100 dollars we automatically add that to the funds that you borrowed." That doesn't make any sense, I deposited more money to be able to cover some additional bills and now you're going to hit me up for it? "Well sir what we CAN DO FOR YOU IS... YOU CAN ACTUALLY ASK FOR ANOTHER CASH ADVANCE WITH OF COURSE ANOTHER FEE TO TAKE CARE OF YOUR ISSUE." SOO pretty much borrow the money that I just deposited again that was my money so that you can now add a fee to it? Why didn't you just leave my money alone?
"Well sir.." and again I got the answer that they read from their script. What is sad is that I did make the additional cash advance I needed to make sure that they didn't charge me any more additional overdraft fees. Well gues what? I check it tonight and WHAT DO YOU KNOW - 2 more fees for 35 dollars a pop that were not there this morning. They turn around and state "Ooo sir you must have have not notice..." Really that is funny because I was speaking with you guys this morning. "OOO sir well it processed during the day and you missed it." WHAT!!!
I will make sure that any one that I know doesn't do any type of business with this bank. That are manipulating the system and holding small purchases so that they can hit you with overdraft fees... so something that was 10 dollars is now 49 (because of their 39 Fee)... it is outrageous that they get away with it... real shame. They know what they are doing it is not about the customer it's about making money off you by any means necessary.
I deposited money, then went shopping. Woke up, had an overdraft fee. I was told by Wells Fargo that if money is deposited BEFORE a withdraw there is no fee. I told the customer service representative that that was what happened. I was then told that because the branch that I deposited my money with had a posting time of 2:00 and because I deposited my money after the withdrawal came first. They told me, that it is Wells Fargo's policy that the customer knows what the posting time for ALL branches are.
When I called to get the fee reimbursed, Scott a "manager", had a total inability to empathize with me as a customer. He did nothing but follow the process and basically just read off the prompt and flowchart Wells Fargo employees are given. To give an example, Erb also proceeded to tell me that he did not think people were upset with the banking industry and it was the customer's responsibility to know the posting times of each branch. Needless to say, I will be switching banks.
DENVER, COLORADO -- I have been banking with Wells Fargo since they took over Bank of Monaco. That's a faithful customer. You would think they would want to keep me as a customer. I have over half a mill with them. They have recently been out to rip the public off.
Do not let a check of even a penny be overdrawn for more than a minute because transferring from one account to another does not occur instantly according to Wells Fargo. I transferred enough money from one account to another within hours of two checks $130 and $400 and had $3000 transferred to cover those within 12 hours and Wells charged me for each "overdraft" of $35 each. They would not budge in removing the fees.
Also, we were using our HELOC to do accelerated mortgage payments and they did not like not having enough interest to collect from us so they lowered our line of credit. We opened it for that sole purpose. Needles to say, I am leaving Wells Fargo. Not like it used to be.