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195 Reviews & Complaints
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Wells Fargo Perpetrator In Bank Failings Sets Post Bail-Out Approval Neg Example
Posted by Wildboaraza on 10/03/2008
PRESCOTT VALLEY, ARIZONA -- Recently I went to deposit a COM CHECK (used by truckers nationwide) to a small business account on which I am a party. The teller at the Prescott Valley, AZ bank questioned my identity asking for even an additional piece of identity(they know who I am) using that stall tactic had another teller look at me and at the COM CHECK.One teller told me she had to talk to the manager to see if they could cash a COM CHECK. She was gone with the check quite awhile, came back and told me they wouldn't cash it, but would deposit it. I asked her why and she told me that it is up to the discretion of the individual manager.

In light of the recent credit freezes taking place from the recent economic mess and Wells Fargo wanting to extract fees in lieu of deposits amounts they are not receiving with the silent bank customer panic withdrawals, this was criminal the way I was treated. I heard from another person yesterday, that they 'made' her deposit her SS GOVERNMENT check and would not cash it even though she had an account with them, much as I do. Beware of Wells Fargo showing distress signs and tanking.They are not infallible and subject to the same as any other bank.Sheer nationwide strength will not hold all their customers. When the other signer on my same account is in the area-we are going to that bank and closing the account. The economy in Prescott is 'dead' and Wells Fargo Bank is making money the next new way-charging more fees, higher fees.

It is a PRIVILEGE for any bank to USE a customers funds to make money, especially when the Fed is now going to bail them out or bail them up triple, quadruple servings.Wells Fargo desiring to acquire smaller banks right now is frightening from the standpoint of them gaining more tyranny over a greater part of the public banking consumers.

Take you money out of your banks right now, any bank, for it is not safe, you will lose as earnings are a fail comparison for you compared to the banks and the amount a bank will charge you to keep, maintain any account. The new game of Wells Fargo leading in blame.

NO Wells Fargo tyrants and power-brokers; use you local friendly credit union.Buy up some foreign currency and a bit of short term gold so YOU have something to trade for food and commodities you will need when this bailout finally bottoms YOU out.Think.Wells Fargo was one of the perpetrators of this mess.

Off now to mass spread postings on Wells Fargo, 88wpm.
     
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Posted by BobJohn on 2008-10-03:
The teller may have not been familiar with COM CHECK so he/she needed guidance from the manager. The manager wanted you to deposit so it would go through the clearing process before the money was available. It is common for banks to ask for identification (did you know the teller personally?) and not give cash back on checks that they cannot verify immediately.
Posted by Anonymous on 2008-10-03:
Buying foreign currency and/or gold is something for the wealthy. You need to purchase large amounts of currency or gold futures (in the millions of dollars) in order to potentially make a profit. Then if you do turn a profit you'll need a good tax preparer to use the loopholes to avoid paying taxes.
Posted by Principissa on 2008-10-03:
Sorry, but my money is and will remain in my credit union. Regardless of what the state of the banking industry is, it's better there than under my mattress. My pillow top doesn't pay me interest to keep it under there.

As far as the check, not even my credit union will outright cash a com check. It's a 24 hour hold so they can verify the check. They do it to protect you and themselves. If the check is bad, you get charged fees. And every bank requires ID to deposit and cash a check. My credit union requires a thumb print for non-members cashing checks drawn from members, even if you are family.
Posted by Hugh_Jorgen on 2008-10-03:
"Beware of Wells Fargo showing distress signs and tanking."

So how do we interpret their purchase of Wachovia that was just announced within the last hour?
Posted by Anonymous on 2008-10-03:
It doesn't take 'millions' to buy gold. Your average Joe can purchased American Eagle gold coins. Been a good investment lately. In Oct-2005 1oz gold coins were going for around $470 which could be sold today for about $880 for a profit of $410 (87%) in just three years. Where do people get the notion gold is an investment strictly for the wealthy?
Posted by Slimjim on 2008-10-03:
Interesting Wells Fargo picked up Wachovia as Citi seemed very much the front runner from what I understood.
Posted by Starlord on 2008-10-03:
The only problem with gold is shown up in the Monex commercials. The lady who does the commercials talks about paper investments, then says you can own gold with as little as 25% of the purchase in cash. I would assume what they do then is give you a certificate that says you control so much gold. How in the blue susie is that NOT a 'paper investment?' If I buy gold, I want to have it in my handws so I can feel the weight of it and all, not a certificate that says I own this gold. To me, that is no better than paper money.
Posted by Ponie on 2008-10-03:
The sky is falling! The sky is falling! Oh, darn--I just spit on myself.
Posted by Big Lou on 2009-03-10:
We had no problem with our house mortgage payments until Wells Fargo took over or bought out the company we started with.. It is a monthly hassle of one thing after another.. I just found out that Wells Fargo
hasn't paid my property taxes out of my escrow account since 2006 and I am just now finding out about this!!! This is not how I treat people I deal with and have always followed the saying,"Treat people how you would like to be treated!!!!!!!!!"
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Wire Transfer Screwup
Posted by on 04/30/2002
SANTA CLARA, CALIFORNIA -- In order to purchase an out-of-state property, I went to my Wells Fargo branch to arrange a wire transfer of funds to close escrow. I filled of the forms correctly including all inter-bank routing numbers and account numbers, and agreed to the (outrageous) fees. This was all done on Thursday morning (3/28), with the anticipation that the transaction would be completed overnight and the funds transfered on Friday (3/29).

On Friday afternoon I received a call from the escrow company that the funds had not yet been received. I called Wells Fargo and was told (in no uncertain terms) that the funds had been transferred. I requested that they investigate and trace the transaction, which they agreed to do. A check of my checking account via the ATM showed that the funds were no longer in my account.

On Monday (4/1) I received another call from the escrow company that the funds had not yet been received. I again called Wells Fargo. They assured me once again that the funds had been transfered, but they had no record of my request for a trace. They agreed once again to trace the transaction to determine where the funds had gone.

On Tuesday (4/2), I receieved another call from the escrow company. Still no transfer. I grabbed my paperwork and went back to the bank to talk to them in person. The branch manager was out, so I spoke to one of the assistant managers. After half an hour and several phone calls, it was determined that the transfer was "on hold" waiting for an additional signature from their district manager. Because the transaction was in excess of some amount (I never found out what that amount was), it required approval from the district manager.

After much finger-pointing by the assistant manager (and the branch manager who had returned by this time), and threats of litigation on my part, they agreed to waive the wire transfer fee and complete the transaction. They also admitted that they knew the district manager was on vacation, and that they knew the transaction wouldn't have gone through without his approval.

I finally got confirmation from the escrow company on Wednesday (4/3) that the funds had been received and the escrow closed. They were also very understanding regarding the situation and told me that they'd had problems with Wells Fargo in the past.

Time, effort and aggravation on my part. The posibility of messing up my property purchase by not being able to close escrow. Taking the money out of my account and placing it in "limbo" for 5 days. Refund of a $27 "transfer fee". No apology.

Thank G*d I no longer have to deal with those a**h*les at Hells Cargo!
     
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Posted by Anonymous on 2002-06-14:
I used to work wells fargo. I agree that banks screw up frequently. All banks. When you find a good one, please let me know. I will never work for a bank again. Maybe we should try credit unions???
Posted by vinaccardi on 2004-02-03:
Maybe you should stop blaiming wells fargo and start taking resonsibility for your own skrew ups.
Posted by manojtraju on 2008-10-16:
They say something while you were doing wire transfer and lie about it from top down. I was doing an international transfer and the first banker doesn't even know how to convert currency if he has a converting factor. (If 1 dollar = y of other currency how many does does x dollars cost make in other currency).

Believe me this he took 10 minutes to figure out. Then he screwed up the process and it was cancelled (which by the way I had to follow up and check as they did not say a word about it). I again had to go the other day. Again the wire is cancelled as the internal process did not agree with the conversion rate they put in. So it was changed and sent again on the third day, which they promised would go the next day and take at the maximum of 48 hours. It did not. SO when I ask the manager says the person who sent the wire is not in office and they would not have said 48 hours. I waited for 4 days and again the manager said she confirmed with her staff and apparently they did not tell me 48 hrs and I got confused. I was told 5 to 10 days. So I waited and then they say it wasn't sent on the day they said it was but 3 days later due to some holiday on receiving end and I was given an option to cancel which takes 5 days to get my money back). So I go the next day and ask why the delay and give my money back. Now I am told that the staff apparently explained me two methods of sending money and I opted for some reason the one that takes very very long time (even though I chose wells fargo to my 3 day delivery regular method just for the reason of money being delivered in 48 hrs). And the hightlight for today is they will not be able to give my money back and have to wait as long as it takes and as a consolation gave a 20 dollars put in to my accout.

REALLY NEVER EVER TRUST THEM AND GO WITH THEM.
Posted by jroc on 2008-12-14:
Wells Fargo??? How much time do you have? The worst I have ever had to deal with in my life!!!!!! Trying to get a home loan...not here, not if you want anything done in a timely manner. LAZY LAZY LAZY. I would rather gouge my eyes out than work with them again
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Holds on My Account ( Cash Deposit)
Posted by Abutterflyshy on 07/07/2012
LOGAN, UTAH -- A friend gave me some money in the form of a cash deposit in my account, a women named [snip] Nelson has put a hard hold on the cash and she won't take it off the hard hold, and no one else can! She says she can hold that money for as long as she wants to and for me to forget about the money and to get a job..... Which I have!! And Wells Fargo is giving me a run around, I call the customer service and they tell me they can't help nor do they understand why cash is on hold, then tell me to go to the bank... Banks says no they can't do anything only [snip] Nelson can! But she won't and it has been 60 days.. The sad thing is that it has only gained 1 penny a month so far.... Where is the interest going?? And everyone I have talked to on the phone and in person are not truly caring customer is always right kind of people!!! I just want my money isn't 30 - 60 days long enough to wait??
     
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Posted by tnchuck100 on 2012-07-07:
There is too much information missing here.

How much money is involved?
Was the account overdrawn?
Do you owe Wells Fargo on a delinquent loan?
What is the reason you were given for the hold?

They cannot hold a deposit "for as long as she wants to"

What you have described is illegal. I would like the Paul Harvey version....The rest of the story.
Posted by trmn8r on 2012-07-07:
If someone takes your cash and won't return it, the police should be called. Chuck posted some questions that appear to be pertinent. I agree - there is a critical detail missing.
Posted by Anonymous on 2012-07-07:
I deposit cash into my boyfriend's account and my landlord's account. I've never had any issues with the bank holding the money. Once, my bf's account was overdrawn, and the bank still didn't hold the money. Something just doesn't add up here.
Posted by leet60 on 2012-07-07:
The time frame indicated is not legal based on the directives from the Office of the Comptroller of the Currency:

"Can the bank place a hold on deposits made in cash?
Yes, generally a national bank shall make funds deposited by cash available for withdrawal by the next day—or not later than the business day after the banking day on which the cash is deposited.

A business day is a calendar day other than a Saturday, Sunday, or a Federal holiday.

A banking day is a business day during which an office of a bank is open to the public for substantially all of its banking functions.

This holds true if the deposit is made in person to an employee of the bank."

As others have indicated, I also, would like to know the "rest of the story".

I suspect there may be an "offset" provision involved on the account - in which the account holder agrees when opening the account that any funds deposited may be used to offset money owed to the bank - or the account may have some sort of lien on it.

I am curious why the person was not simply handed the cash by their friend and why it had to be deposited.
Posted by trmn8r on 2012-07-07:
Great points, leet. The offest provision, the friend's deposit, the one day hold. Very helpful advice!
Posted by madconsumer on 2012-07-07:
with an all cash deposit, they can only hold it so long by federal law. unless there is suspicion of illegal activity, money laundering, or the deposit was over ten-thousand dollars, all which are legal reasons to hold a cash deposit.

please use the below link to file a complaint with the federal reserve:

http://www.federalreserveconsumerhelp.gov/
Posted by oldisgood on 2012-07-07:
the only thing that I can think of is perhaps"Nelson" is somehow connected with the Treasury Dept. and the cash is perhaps too much and is being investigated for "money Laundering"? The whole scenario makes absolutely no sense and I hope the poster updates on M3C so we can finally find out what the problem is. I think a lawyer, at this point, might not be a bad idea. Everything "Mad Consumer" posted is absolutely right but to not tell you anything about "why" is totally wrong. I would be in the office screaming my fool head off demanding some answers.
Posted by raven2010 on 2012-07-07:
It may be possible that the OP owes money, such as for back taxes. I freeze bank accounts all the time. By the time the court order goes through and the bank responds, then the order to pay in/pay out is processed, it can take 60 days.

That said, the OP would have been notified by the court at her last known address that this was happening. Also, I cant "time" a bank hit for when I know money might be there. I have my paralegal file the pleading and then the timing is out of my hands.
Posted by madconsumer on 2012-07-07:
Posted by madconsumer on 2012-07-07:
this reviews mentions nothing about back taxes, that is pure speculations.

this review IS about a bank that placed a hold on a cash deposit.
Posted by Cwazychicken on 2012-07-07:
I have had my family deposit money into my bank (200-300 dollars at one time sometimes!) and i have NEVER had a teller hold my money. As long as it goes in, it goes in. Perhaps there may be a day delay if its a check but other wise, nobody should be able to hold onto money that is not theirs. I would get the cops involved, if what you are saying is the full story. She has no right to hold money for no reason!
Posted by Cwazychicken on 2012-07-07:
But if its a lot of money, or if there is a bank levy on your account, then a bank can hold funds put into your bank and whoever you owe, will get that money. But if the teller really did say to "forget about it and get a job" then, that is weird and should be investigated.
Posted by raven2010 on 2012-07-07:
Several of us offered a variety of reasons this may have happened to the OP.

We are all speculating and trying to assist the OP as to why this may have happened. After all, that is the purpose of this site---to offer suggestions, help, give our own experiences, etc.

There are many reasons why a deposit may be held, cash or not. There is nothing wrong with offering suggestions as to how/why it may have happened.




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Complaint against the Auto Loan Deferred Payment Policies
Posted by Akpapp on 06/18/2012
CHARLOTTE, NORTH CAROLINA -- I called Customer Service asking for payment deferment for the payment was due on June 17, 20012.

On June 11th Customer Service informed me that they cannot trigger the deferment until the day after due day, in this case on June 18th 2012. They directed me not to pay anything on the account ant call back on the 18th of June.

When I called Monday morning on the 18th the call was immediately forwarded to the Collection Department. The agent there was the most disgustingly, rude and nasty person, giving me her name as “Miko” She immediately proceeded to collect and used her nasty tone of voice and language using the situation (me being the delinquent client) totally in disadvantage. She talked to me as a “delinquent filth”. I asked her to switch me to her supervisor - when she hung up the phone with me.

I don’t think that a financial institution with the stature Wells Fargo bears, have the rights to force its customers into delinquency in order to exercise whatever collection proceedings they feel like doing.

Do Not Get (Work With) Wells Fargo Auto Loan !!!

Wells Fargo Auto Loan Department has the worst and nastiest policies in the US financial market. Don't give them your business!
     
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Posted by MDSasquatch on 2012-06-18:
troll?
Posted by DebtorBasher on 2012-06-18:
Those are the kind that give collectors a bad name!!!
Posted by trmn8r on 2012-06-18:
Is "deferred payment" an included feature of the loan? If not, you are essentially calling telling them that you can't meet the terms of your loan (default).

Logically, it makes sense that you can't discuss the possibility of a "payment arrangement" until you are late on the loan. However, I'm not seeing where there is a guarantee that they would agree to such an arrangement. They shouldn't be nasty, but my impression is that collections folks often are short with debtors.
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HEMP / HAMP
Posted by Insmri on 05/11/2012
NEW JERSEY -- I have attempted, since April of 2011, to either re-finance my current mortgage with Wells Fargo (formerly Wachovia) or to qualify for the HAMP/HEMP programs. Customer service informed me that in order to qualify for Obama's program, I would need to be behind in my mortgage. Although frightening, I believed the representative and was assured that during the application process, my home would not be placed in foreclosure.

Well, Wells Fargo not only placed the home in foreclosure during the process, they continually harassed me with phone calls. The restructure process continued for three months with no resolution or acceptance. In fear of losing my home, I brought my payments current, and was then advised I did not qualify for any of the restructure programs!

Now my credit is destroyed, based on Wachovia's advice, and they have consistently refused to either remove the bad credit reports or complete restructuring my loan. I imagine that since Wells Fargo received billions of dollars of taxpayer money, they should be using it to assist those who need to reduce their payments. This company is extremely talented in stealing, giving the consumer the run-around, and generally being disinterested in helping their customers.
     
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Posted by BigAl on 2012-05-11:
I think you were trying to scam the government into giving you a helping hand when you did not deserve it. These programs were designed to help people from losing their homes. Losing your home was never in question. Proof of that is that you immediately brought your mortgage up to date when threatened with foreclosure. Sorry, no sympathy here.
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Wells Fargo Offered Unfair Home Loan Modification
Posted by Tonklover on 03/16/2010
I have been working with Wells Fargo since about July 2009 to get a Home Loan Modification, as outlined in the federal program (www.makinghomesaffordable.gov). I finally received my paperwork this week, and it is as if they "rewrote" the modification the way THEY WANTED TO, not following the federal guidelines, which are clearly written in a 17-page memo to lenders.

Also, they did not offer me the $1000 per year "incentive" that a borrower is eligible for, for up to 5 years, if we enter into the agreement and make payments on time. This helps "pay down" part of your principal... they totally ignored that ... probably since the guidelines (to lenders), states, "borrowers are eligible for (the $1000 a year incentive) ..." instead of saying "(Lenders), you MUST include this in your loan modification agreement."

Here is what has happened with my loan modification, so right now I am wondering whether to sign or not to sign... and they gave me only 10 days to sign and return... while it took them almost 8 months to get my loan modification through a trial period. !
But here is what happened with my modification:
my mortgage should have been reduced by about $250 - $280 ... but was only reduced by about $98! Borrowers are supposed to bring your payment down to 31% of your Gross Income, and are supposed to reduce your interest rate (as a first step in something the Gov.'t calls the "Waterfall Procedures", which are specific steps Lenders are to take to reduce the mortgage so the CORRECT AMOUNT OF modification agreement can be determined... This is NOT what was offered in my case.

I have been trying to get my home loan modification with them for about 6-7 months... I did EVERYTHING THEY ASKED, sent all forms, resent forms, resent proof of income, the signed affidavit. about 4 months ago, they sent the amount of my trial payments, which was encouraging because the payment dropped from about $1250 (which I can no longer afford, due to a sharp decrease in my income.; my payment for the trial period was reduced to about $980.

I also want to note that I did not have a sub-prime mortgage, that I have always been current on the mortgage, and that my home in Austin TX is worth about what I owe on it. Also, I do pay Private mortgage insurance (PMI), and I'm reading from many with problems, that some banks are not working with them... preferring their home to go into foreclosure, since the home has PMI.

The "making home affordable" gov. website calculators show that I'm eligible, and that $980 (trial payment) was actually somewhat more than the 31% of my income. I thought I was "good to go..." and made every trial payment.
Now... this week, I get a letter from Wells Fargo that offers me something they call a "Home Affordable Modification Agreement", and they only gave me until 3/23/10 (less than 10 days), to sign and return it to them. THE TERMS ARE NOT AS outlined on the Gov't site at ALL! To reduce my mortgage, they offer to EXTEND THE TERM OF THE MORTGAGE, and only to lower the interest rate by about one-half percent. This is NOT how the Gov't site said as to mortgages being modified. My total monthly payment only went down $98, if I sign this, and again... this payment is MUCH more than the approx. $960 that my loan modification should be (according to the calculator on the fedeeral "making homes affordable.gov" site and other federal web sites.). Do they think we don't read or multiply ??? Also... they didn't make my escrow payment with my trial payments, and so they informed me I now owe escrow of $1876 ! (this is something the government guidelines to lenders ALSO tells lenders, that they MUST make the escrow, if the funds are there ... which mine were, as part of my $980 trial period payment.!

They did write in something they call a "borrower incentive" that if I make payments on time, I will "accrue " a "benefit" equal to $54.58, which is 1/2 of the reduction in the monthly mortgage payment. There is nothing that I can find about this being in the government program -- it reads that with a home modification you no longer have to pay the PMI. (because the government is in effect insuring your mortgage, at least that is my understanding of why you no longer have to pay PMI).
I feel Wells Fargo has "rewritten" that "PMI" program benefit more to THEIR benefit, in their legal terms ... saying, "if your modified mortgage loan ever becomes 90 days delinquent, you will lose all accrued but unapplied principal reduction benefits ... and will no longer be eligible to accrue additional principal reduction benefits..." THAT is NOT in the government guidelines at all.

I don't know what I am going to do at this point, because it seems as if WFargo is really trying to screw me. That is not a word I ever use, but it fits with this situation. In my opinion, they are purposefully ignoring the government guidelines on how the FEDERAL home loan modification program was written, and have written their terms... much more favorable to them.
LSB / Austin TX
     
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Posted by Anonymous on 2010-03-16:
Perhaps you do not qualify for that program.
Posted by FlShopper on 2010-03-16:
Yes, they will try to make the final terms more favorable to themselves... they're still a business.
Do you have any other recourse? If they are not following the letter of the law, then is there someone to whom you can go?
Perhaps, like LadyScot mentioned, you didn't qualify for that particular program or the criteria for it changed.
Posted by tnchuck100 on 2010-03-16:
"The 'making home affordable' gov. website calculators show that I'm eligible, ..."

If, in fact, he does not qualify Wells Fargo should have been upfront with him. However, as can be seen by the numerous complaints on this site alone, Wells Fargo has led many loan modification clients down the path of helping no one but themselves.
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Wells Fargo Is Harassing Me - And I'm Not Even A Customer!!
Posted by WELLS FARGO IS RIDICULOUS on 12/17/2009
I have been receiving phone calls every single day for the past month from Wells Fargo's automated system for someone else (I don't even know who this person IS!!!)and they cannot get me out of their system!! They have called 3 times today alone and it is 10:37am! I have called their customer service line, then their direct line in Beaverton Orego 1-503-403-2686, and the last time the customer representative HUNG UP ON ME. I am not even a customer of theirs and they can't seem to stop harassing me. For God's sake, what does it take for them to get their stuff straight? this is ridiculous.

There is no way I would ever become a customer of theirs, obviously they do NOT have their act together and I can't believe that anyone could put up with this inability to manage their data systems and custom service.
     
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Courtesy Calls
Posted by Mike51393 on 12/04/2009
2 monts ago Wells Fargo took over Wachovia's mortgages.2 months ago "curtesy" calls started. Mortgage payments are due the 1st of the month. These calls start the 3rd. Sometime up to FIVE a day!

My mortgage payment isn't usually paid on the 1st but it has NEVER been late!

Why am I getting these thinly veiled harassment calls? I called WF to get them stopped. The customer representative told me if I paid my bills on time, I wouldn't get "curtesy" calls. I'm not some low life who doesn't pay her bills!!!!! I don't deserve harassing phone calls! You just don't treat good customers like that.

I'm sure I'm not the only one who is upset about this. Those calls don't encourage me to pay on the 1st. Instead, they make me so angry, they won't get another payment until the 14th.
     
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Posted by skelly39 on 2009-12-04:
Well, technically it is late if you don't pay it on the first. They just don't charge you a late fee. WF is famous for harassing you to death until you pay. Just pay them on the 1st. If you can't, ask them to change your due date.
Posted by clutzycook on 2009-12-04:
That sucks. I guess you should just screen your calls when this starts. I am rarely able to pay my mortgage on the 1st, but I always get it to them before the end of the grace period. I've only had one courtesy call in 4 years and that was at the very beginning.
Posted by madconsumer on 2009-12-04:
report to us what happens when your employeer pays you a few days late.
Posted by Slimjim on 2009-12-04:
"My mortgage payment isn't usually paid on the 1st but it has NEVER been late!"
You are totally wrong with that statement. It says on your statement due on the 1st. If it's not there on the first. it is 100% late. They offer the 14 day grace period before they get you for a late fee, but it is late regardless of when after the 1st you pay them. Instead of thinking of ways to get back at them for calling when your late, paying by the 1st might stop it AND then your good customer status may not just be your opinion anymore either.
Posted by Anonymous on 2009-12-04:
Nice edit there ZZ. Make me look stupid
Posted by Anonymous on 2009-12-04:
What edit? *laughing*
Posted by Anonymous on 2009-12-04:
*looking for an item to throw at ZZ*
Posted by Anonymous on 2009-12-05:
I'd call them and tell them my number changed, then give them some bogus number...lol so they delete my real number.
Posted by DebtorBasher on 2009-12-05:
Your due date is the FIRST of each month...if payment is not in their hands on the first, you will get calls for late payments. You may have a 'grace' period that allows you to pay up until the 15th or whatever, but that is NOT a payment made on time. If they report to your credit report, it will show a 'slow playment' not payments made on time. A 'slow' payment is better than a late payment but not as good as a payment made on time, which would be your due date of the first. Slow payments will have an affect on your credit score. And calling you on the third is not harassing, they are calling you because you did not pay by the due date which was your agreement with them. The grace period is only a small window where you would not be charged a late fee on your payment you missed on the due date. Once you've passed that grace period and no payment was received, you will get hit with the late fees.
Posted by Happy Gal on 2009-12-05:
Pay your account on time as you're supposed to and you don't have to worry about getting called. If you don't pay by your due date of the 1st of every month how are you never late? Due dates are there for a reason.
Posted by UPSET!!! on 2012-10-24:
Watch out!! Now Wells Fargo Mortgage is sending thier folks to your front door. How inappropriate is that!! Talk about STRONG_ARMING thier clients
Posted by LostHope on 2012-10-24:
Phone calls form Wells Fargo Mortgage, lets talk visits to your front door! Here you go, top line harassment from your mortgage company, "Ive come to offer you this pamplet, you know, something that will help you stay in your home." While all the time she is there, she is looking over your property. Your home is NOT currently in foreclose, yes, your a few months behind but, a plan has been set in motion to help bring it current. You tell me, measures beyond harassment, SURE IS!! And oh by the way, "there is no way you qualify for loan modification but, here is a 12 month forebarance." Anything to distract you from getting your mortgage laon interest from an extremly high rate to a more managable, fair rate.
Where do you turn? Do you seek legal counsil? Do you take the issue to the media? It works for politicians!
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They messed up escrow and didn't pay our taxes on time and it cost us for their mistake
Posted by Samstn on 09/28/2009
We have been in our home since 1995 and the orignal home loan was pnc bank for at least 8 years and then they sold our loan to Washington mutaul and with these banks never had to worrie about our taxes being paid we set our mortgage up that way so would not have too! then wells fargo baught our loan off of Washington mutaul ! the year 2007 not only mess up our escrow and didn't pay our taxes on time but put it on us and raising our payment 235.00 dollars now how do they get away with that!does anyone know how we can get help
     
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Posted by MSCANTBEWRONG on 2009-09-28:
I have 2 mortgages with WF and they've never missed making my insurance or tax payments. Have you spoken with them and/or the tax office? Why did your payment go up 235 dollars?
Posted by Anonymous on 2009-09-28:
Your original loan was sold twice. So it has changed hands TWICE. Did it never occur to you to check to make sure everything would remain as it was with the new lenders? Every lender has different policies and requirements. You have some liability here as well.

You have to keep up with where your loan is. YOU do make the payment so you know who you are paying. You are blaming the wrong people. WF bought the loan that was offered to them. Financial institutions do this regularly to unload debt. You get notified in writing when this happens. It is then your responsibility to review and ask any questions to your new lender.
Posted by saj80 on 2009-09-29:
LadyScot, when a loan is sold, it is sold subject to the same terms and conditions as the original loan. Banks can not change the terms because of their policies and procedures. If taxes and insurance had been paid in the past, then it is highly likely most consumers would not check to ensure they are being paid by the new bank.
Posted by Anonymous on 2009-09-29:
When my car loan was sold from Finance and Mortgage to Farmers & Merchants back in the late 90's, I had to go into the bank and sign the new agreement, The terms were the same, I only had to accept the lending change. Didn't matter to me. I was paying the note.

Checking on it could have corrected any error before the late insurance situation happened is what I am getting at.
Posted by Dsrtknght on 2010-09-13:
Had a similar situation with Wells Fargo. Prior to divorce, requested assistance from Wells Fargo to determine options. After waiting 3 months, I received a letter informing me that I was approved for a temporary loan modification and need only agree. Not knowing the conditions, I hesitated to agree. It didn't matter. Wells Fargo stopped accepting my mortgage payments at the normal address. After 2 months of rejects< icontacted Wells Fargo to determine why. when I determined they had changed the terms of my mortgage, wihtout my permission, I asked to end the 'modification.' By a miracle, the next month's payment was accepted, then Wells Fargo informed me I was 3 months behind. Not wanting my 'new' credit rating to ruin me after my divorce, I bought a new house, moved out of the one with Wells Fargo and initiated a short sale. 30 dayss after the short sale was complete, I cancelled my homeowner's insurance. But the premium refund was refunded to Wells Fargo, who decided to keep it. Seems that although the premium refund was not included in the transaction, Wells Fargo believes that any money received by them, irrespective of the closure date, is fair game for them to use as they wish. Now I wonder when they will pop up and claim they get more money from my other assets.
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Wells Fargo refuses a deposit
Posted by Gene jock on 08/17/2009
BOULDER, COLORADO -- Jennifer Wright This Is You. I purchased my sister's share of real estate we jointly inherited. I correctly signed a cashier's check made payable to me over to her. My sister tried to deposit the check in her Boulder, CO Wells Fargo Bank branch, where she does all her banking and has her mortgage. Wells Fargo wouldn't take the check, even after they called my bank to verify the check was valid. They said she couldn't prove I'd signed it over to her. This despite the fact I talked to them on the phone, had my bank verify my instructions, was willing to fax ID, etc. Finally she sent the check back to me. My bank, Fifth Third Ohio made a fuss that the check was signed over to her, so the money wasn't mine anymore. I refused to leave the bank until they decided they could write "not used for intended purposes" on it and deposited it back into my account. I would love to send a second cashier's check to my sister in her name, since they claimed that the only problem with the first one was that it was a third party check, but my sister would probably kill me. She wants to do a wire transfer now. I think Wells Fargo did all this just so they could extort the wire transfer fee out of us. We have basically lost several weeks interest dealing with their incompetence.
     
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Posted by Anonymous on 2009-08-17:
That's a third party check. There's no way to prove that you signed it over. No, they can't take her word for it. How do they know she didn't just find that check somewhere and put some signature on it. Next time you do that, you must be present; that's the only way they can possibly take the check. Plus, they'd have to record your i.d. as well as hers. Word of mouth, phonecalls, that doesn't cut it anymore. Too much fraud out there. And, even if they do take it at the branch, when it goes to processing, they could kick it back.
It's not incompetence... it's bank policy. It's their butt if it comes back bad... not saying your check was bad, but there have been instances like that where fraud was involved.
Also, depending on what state you live, third party checks are a big no-no and aren't taken anywhere no matter what.
Posted by madconsumer on 2009-08-17:
deposit the check into your account and wire the money to her?
Posted by Anonymous on 2009-09-11:
How about this: You take a check from someone you don't know that is signed over to someone else. Are you willing to take the risk that the check is good? And verifying over the phone? How do they even know they are talking to you or a bank?

You should have just sent her a cashier's check from your own account in the first place.
Posted by Doug on 2012-12-17:
That is what you get for backing with Wells Fargo, they are idiots. My mother has accounts in the name of her recovable trust and her own name. The name of her trust is simply her name with recovable trust after it. Her account at Well Fargo is in her own name directly, not the trust. She had two checks with the word turst after her name. Well Fargo would not let her deposit them. She went to another bank she has an account at in her own name (NOT in the trust) and no problem. I am at a loss as to why anyone would use B of A or Wells Fargo unless they enjoy being annoyed. Also, if you do try and open a trust account at Well Fargo, they will often try and make you have the trust rewritten in a form they like first. Does not matter how well it is written or how many years experience the attourney who wrote it has or if it the attorney is a specialist in estate planning. It has to be written the way they like it. Wells Fargo is full of idiots and control freaks.
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