Wells Fargo Financial

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Disgruntled Wells Fargo Customers Unite!
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DES MOINES, IOWA -- DISGRUNTLED WELLS FARGO CUSTOMERS UNITE!

Edmund Burke once said,”All that's necessary for the forces of evil to win in the world is for enough good men to do nothing.” Burke also said, “Nobody made a greater mistake than he who did nothing because he could do only a little.”

I recently had a bad experience with Wells Fargo Financial. On May 5th I made a payment to my account in the amount of $3,500. Wells Fargo then also took a payment from my checking account in the amount of $668. On 13 June I received my billing statement which said, “Paid ahead—No payment due”. Wells Fargo took the payment from my account anyway. In early July I received my July statement which also stated, “Paid ahead—no payment due”. But I had learned my lesson by this time. I called Wells Fargo and spoke to Sharie (employee # 737630). Before I hung up over an hour later, I was assured by Sharie that everything had been corrected and no more payments at all would be taken from my checking account. I would make payments at my desire. On July 16, I checked my checking account online and discovered that Wells Fargo had again taken a payment from my checking account for $668.

I then called Wells Fargo and spoke with Deanne (employee # 20313). After over an hour, I was told to fax proof of the $668 check being taken from my checking account. I called USAA bank on my cell phone while having Wells Fargo hold. Within 5 minutes USAA faxed the proof to 605-226-7940 Attn: Bobbie. Bobbie told the supervisor that my refund check would be sent by OVERNIGHT UPS. I hung up and waited for UPS to bring me a check for $668 which I had earmarked for other use. This was on Thursday. When I had still not received my refund check on Monday, I checked the tracking number and learned that BOBBIE had lied. My refund check was not sent OVERNIGHT, but 2nd day air. There IS a difference. That refund check slowly made it’s way to me via SEVEN stops between there and here!

I received my refund check on Tuesday, but I was at work, so still not able to use my own funds until Wednesday. I had asked that the funds simply be redeposited to my checking account via electronic transfer and was told, “That won’t happen.” Thursday 17 July, I called and spoke to Travis (employee # 1451). I wished an apology for the lies and a check sent to me for the week Wells Fargo held MY money at the same interest rate I pay on my loan. Travis said, “That won’t happen”. I informed him of the power of disgruntled customers in large groups. Travis then said, “We don’t care”. I’ve since spoken with Kevin (employee # 7802) He also told me I would never receive compensation for my inconvenience and “We don’t care” about disgruntled workers in large groups. Of course they don't care.

I am an individual, and they can deal with me easily. But, if all us disgruntled customers actually DO unite, Wells Fargo will soon have to CARE. I have decided to send Wells Fargo Financial a hard copy check via regular mail for the sum of .10 (TEN CENTS) to be posted to my account. I will also faithfully pay my Wells Fargo Financial bill. I will send the ten cents checks each 5th, 10th, 15th, 20th, 25th, and 30th of each and every month. I will bend the envelope in such a way that a PERSON will have to open it for processing. In each envelope, along with the check I will place an explanation letter, telling that poor processor why he/she is having to do such a thing. This will cost me a grand total of $3.06 each month(check plus stamp), which I consider a small price to pay to get them to CARE. Imagine what can happen if ONE MILLION of us disgruntled customers unite and do the same thing on the same dates!

A swamped mailroom may get someone in Wells Fargo Financial hierarchy to CARE. Please join me in my endeavor. Wells Fargo can easily deal with all us individuals, but if we unite, we can make them listen and care. But I will not simply stop there. I will use every search engine I can find, type in WELLS FARGO+DISGRUNTLED CUSTOMERS, or Wells Fargo+ complaints and post my complaint on as many as possible. Please do the same. Maybe YOU have a better idea in getting their attention. If so, please post it. Thanks.

Sin has many tools, but a lie is the handle which fits them all.
Edmund Burke
     
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Refinance delays and taking a very long time.
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STATESVILLE, NORTH CAROLINA -- I started the Refinance on Feb 9th with Wells Fargo Financial. I received a call from Wells Fargo explaining that my current Wells Fargo mortgage could get a much lower rate. I agreed and we started the process. I faxed everything they need to them and then my wife and I went in on the 10th of Feb 2009 and signed all of the paper work. We were told it would take 30 to 60 days. We were approved about 10 days later and then the waiting begins. It is now July 30th!! what is that 165 days!!! We have been hearing excuse after excuse on why they can't seem to get anything going on their end. Yesterday we were told that we are in the final stages and shouldn't be more than a week or two. haha. Every week they would say that when I inquired on the status.
I know it isn't just me, my father started 1 week after I did. They haven't even gotten to his home appraisal yet!! So for him it's been 150 days plus and they haven't even gotten to appraising his house. He lives in MD, I am in NC.
Now I do have to say, it seems as if the Wells Fargo emplyees at the branch have their hands tied on this whole process. If I call the branch they answer everythime and don't ignore the calls. I was told in March that Wells hired 500 new employee's to assist with the refinances. The other day I was told that they needed training. I asked why it took 4 months to be trained...
     
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Eloise on 2009-07-30:
It takes that long to properly train the employee. You'd complain if a new employee screwed up your loan. You can't have it both ways!
lora on 2013-01-10:
7 months and waiting to get a closing date...
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Where Do You Turn When the Government Won't Help
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LAS VEGAS, NORTH DAKOTA -- To Whom It May Concern:


I feel as though I am sinking. My American Dream is slipping away.
As with millions of Americans, I believed the banks and the people working there.

I have struggled for three years giving the bank (Wells Fargo) every penny to pay my ‘interest only’ Adjustable Rate Mortgage at 8.25% . I did what I was instructed to in order to get my mortgage refinanced at the end of the three years as was advised. I paid my bills on time so my credit would be okay once I was able to refinance. Some things happen beyond my control, like my mother passing without insurance. Taking out a loan to help family members. But, when the time came the economy went bad and so did the option
of getting my home refinanced. Since my home is not worth the loan I am paying on. I waited for the government to bail ‘Me’ out like he did the major corporations after all I pay taxes.
I thought I saw a light at the end of the tunnel when they passed the Making Homes AfFordable Plan, only to be told I’ve done everything right so this won’t help me. It’s only for people that gave up the struggle. Now, on the other hand if I stop trying and give up hope and all I’ve worked to have. Let my credit go, that I’ve been working so hard to maintain. I can get help. When did this become the American Way? Who’s out there to help me, and the people like me? We pay our taxes. I work hard but now the struggle is trying to consume me and I don’t know where to turn.
My ARM is ready for adjustment. I’ve contacted the bank, they’ve denied my Loan Modification. Jennifer put in for a re-finance loan and lied on the app saving my condo is worth 20K more than its value. I actually was applying for a Loan Modification. Who is here to watch over these people do what they want to the consumer?

If the bank I’ve been paying for three years won’t help me then where do I turn for help? I am not asking for a hand out from anyone. I pay my bills. I just need my bills to be more afFordable so that I don’t have to decide whether I eat, live in darkness or have a roof over my head.
I am desperate because If my ARM loan goes up, I will not be able to make my loan payments, car payment, pay bills, or taxes on my home, wasn’t included in the original loan.
They have the nerve to continue to try to get me to apply for other loans and won’t even re-finance me

Thanks Wells Fargo
     
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goduke on 2009-05-29:
Unfortunately, you're right....there's not a lot being given to the folks who have managed their lives and incomes to avoid getting out of trouble. The current tenor seems to be directed to help people who took on more than they could handle, or did't take time to read what they were signing up for, etc. Those who are crunching themselves, and going without, living right on the edge of disaster, in order to keep their bills current, are kind of left flapping in the wind (unless you consider the $10/month in reduced tax).

Good luck. Hope it works out for you.
Anonymous on 2009-05-29:
"I waited for the government to bail ‘Me’ out like he did the major corporations after all I pay taxes."

"I am not asking for a hand out from anyone."

I can't reconcile these two statements.
Ponie on 2009-05-29:
Hmmmm. I would say 'my ‘interest only’ Adjustable Rate Mortgage at 8.25%.' was mistake #1. Many others, but let's just leave it at that.
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Wells Fargo
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Ahhh Wells Fargo, where do I start. I am trying to prove that I got a Proof Of Funds From Wells Fargo Bank. The account name, the account numbers are [snip], the officer/portfolio number:CF986, banker name [snip] bank MAC AO266-011, yet even with all this information Wells Fargo refuses to step up and admit this is all fact.

I am losing my home and all my bank accounts at BOA due to their lies !!
     
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madconsumer on 2011-08-22:
what does this have to do with bank of America?
At Your Service on 2011-08-22:
I agree madconsumer. Not sure what one has to do with the other.
jktshff1 on 2011-08-23:
Start with an attorney
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Credit Card payment options
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Wells Fargo Financial is NOT a customer friendly company, they do not offer the customers a repayment option, moreover they charge a $10.00 fee if you pay over the phone. With the current economy, people are losing their jobs, unemployed or people that want to HONESTLY pay off their bills. Rhe consumer needs a company that works with them and not against them it makes someone who is unable to pay at the beginning of the month be in debited to them.
     
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trmn8r on 2011-03-25:
I think that the bank has a totally different view of this. You are indebted to them as soon as you charge a purchase, not just at the due date. If I were the bank, I would expect that a customer would stop charging items if they were experiencing cash flow issues.

Once the items have been charged, the contract between the bank and the customer comes into play. Unless the account must be paid in full on the due date, that contract allows for a "payment plan," but only in the form of interest.
Cwazychicken on 2011-03-25:
Since I am not that rich, I do not use a credit card. If you can not afford the payments, then you can not afford a card. I am having financial difficulties but know if I had a card, I would be tempted to spend more than I can afford.

It would be great if companies could work with people (some do), but not all are obligated to do so. My bank has been very nice to help me out a time or 2 when I had problems with my account, but you can't depend on them to work out a repayment plan, when they want their money. Its about business to them. If they helped everyone, they would go broke. If you are a notorious person who's always late with bills, they are less likely to help with a repayment plan. I know my mom had bad luck with wells fargo, so I've avoided going there.
old fart on 2011-03-25:
Cwazychickwn... I'd say that you're pretty damm smart.
Cwazychicken on 2011-03-25:
lol well I'm not always the smartest but I try!
jktshff1 on 2011-03-25:
Cwazy, very great comment, one of the best I've seen.
trmn8r on 2011-03-25:
You don't have to be rich to have a credit card, if you have good willpower, only buy things that you need, and buy within your means.

I never, *ever*, think "I'll just buy this, and figure out how to pay for it later." It simply won't happen. If I had no money, and had a credit card, I can't say for sure what I would do. I think I would put it in a drawer, for a day when I did again have money. My concern would be, as it always is, "how will I pay next month's bill?" So I would switch to cash so I would be sure to buy within my means at all times. If I needed a loan, I would seek out a family member.
Freddy2Times on 2011-03-25:
Uh wait?
Are you sure that the fee to pay by phone from a debit/credit card was from your bank, not a processing fee from whomever you were paying?

Or were you paying your own bank by phone from another account? That sounds like a simple funds transfer in that case. What is a "repayment option"?

Sorry, I'm not totally understanding the issue here. Anyway, Chase (which should be available if you are near a Wells Fargo) offers free checking and savings accounts. Helpful if you weren't going to be getting a ton of interest anyway.
Anonymous on 2011-03-25:
With the current economy, people who are in danger of losing their jobs and those who are unemployed probably ought to seriously think about being discretionary in using their credit cards in the interest of CTA.
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Loan
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HUNTINGTON BECH, CALIFORNIA -- My girlfriend and I went in separately to each get a loan. This store (offsite from a bank in Huntington Beach) helped us and new we were together. Even though we were not there together. Often referring to the loan they got her when I was there. The next day the Mgr and associate ask my girlfriend out for drinks. She said they were hinting about a job while she was there and she thought they wanted to offer her a job. But WHO does this. How unprofessional and shady an operation is this. I am sure Wells Fargo has a Human Resources department that should handle these types of things. Especially since they knew she was in a relationship. I am doing everything I cannot to go down there and confront these guys. I don’t even believe it would be appropriate to ask a single girl out for drinks if their intention is to offer her a job or a man for that matter. I don’t care if they mean to offer her a job.

There is a certain amount of professional and ethical protocol that is totally lacking in this offer and I am sure if I can find a way to complain to a regional mgr (which I have yet to find a contact email anywhere on their site) I will be sure to let him/her know!
     
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shells_dell on 2008-03-21:
what was your girfriends re-action? she should be the one flipping out, not you
big engine on 2008-03-21:
She was. Yet she thought they were going to offer her a job and was perplexed by the way they were going about it. But I think the events and candor of the banks employees was wrong no matter what and it is not about who should be mad.
Anonymous on 2008-03-21:
Did ya get the loan?
Anonymous on 2008-03-22:
You know, I share the poster's outrage. If a potential employer (particularly a lending/banking institution) is interested in a person, the professional approach would not be asking about 'going out for drinks'. The potential candidate would be invited to speak with Human Resources. At its face, this appears to be two guys trolling for a pick-up. How much less ethical could you get? "Want a loan? Just go out for 'drinks' with me and my loan officer...". Yeah, right. RUN...don't walk...to file a complaint with Wells Fargo. For your sake in the relationship. I hope your girlfriend is being truthful about the incident.
cindyrella on 2008-07-18:
Write a complaint and mail it to: Wells Fargo Financial, Inc., Consumer Service F4008-080, 800 Walnut, Des Moines, IA 50309 You can find all their main addresses if you go to their home page and click on the Customer Service tab at the top and then click on addresses! I am tired of trying to communicate with these idiots on the phone, they are rude and snotty and they know it. Good Luck. Maybe your girlfriend should have told the guy off herself? I would have--but I really love my guy! I agree it's totally unprofessional and she should have stopped it before it started! You might want to complain and think about wether this chick is worth it, maybe you deserve better from both parties.
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