ANCHORAGE, ALASKA -- I recently looked at my Wells Fargo account online and saw that I had been assessed $261.00 in overdraft fees. I had 9 transactions totaling $36.00 that were made in a 2 day period. A full week later our car payment was taken out for $414.00, but it was posted before all of the previous weeks transactions (all of which had shown up online in the previous week) and subsequently overdrafted my account by $30.00 and some change. I incurred 9 overdraft fees for $29.00 each. I realized that I had made a math error of $30.00 when calculating my checkbook.
I called Wells Fargo to talk to a supervisor and ask why the car payment had posted before all of the other charges, and was told by a supervisor named ** that "I am sure this is not the last time your account will be overdrawn and if you don't like it you can go to another bank, but until you figure out how to spend your money, you will continue to have the same problem." Then she hung up on me. I was treated like I was a criminal, all for a $30.00 addition mistake. I have tried to contact the complain department, but they are never available, I was told that the best way for me to get a hold of someone was to send a letter, I have done that, but have not received a response yet.
We will be closing our account next week. If any of you are interested in changing the way that overdraft fees are assessed by banks you should e-mail your state congressmen and tell them to support the Consumer Overdraft Fair Practices Act, it would require banks to notify their customers before they make a transaction that would overdraft their account, and it would prevent banks from being able to post checks before charges that were made prior to the check being deposited.
I have financed several vehicles in last 25 years. Wells Fargo is the worst I have ever dealt with. My payment is due on the 13th. They call on the 14th 5 to 6 times a day. I contacted their collections. The rep told me that their computer calls the residence until the payment is in. Therefore, I get phone calls at 8 am until 9 pm ever day until then. I have even made arrangements and the calls continue. I have asked them not to call my house, but they ignored me and continue. I have seen that they are listed on the "Rip Off Report" 57 times this year for the same reason. When will the departments who overlook these practices step in and at least minimize the harassment?
HIGHLAND, NEW YORK -- After completing all the paperwork and signing all the many many forms, I sent back everything and Wells Fargo called me and told me they could not accept one of my signatures that was "whited out". OK so I had an additional copy that they asked that I sign and send back 'overnight'. They insisted that I send it UPS and not US Postal Service. UPS wanted $76.00 for one envelope to be sent overnight. W.F. said they needed it by Monday. I sent it on Thursday, to arrive by 3PM Monday @ $26.00.
Now they tell me the envelope did not arrive on time and they want to start the whole process over again. Their insistence to mail by UPS and the whole "whiteout" crap got me frustrated enough to go to another lender and tell them they lost my business.
NEVADA -- I will get right to the point. I was left two bank accounts by my grandfather who passed in 2002 one account was in trust for the other was a payable on death account which was to be given to me upon the passing of his two sisters. Both sisters have passed the last passed in August of 2006 I was never contacted of her death as I live in New York, they resided in Nevada. When I contacted Wells Fargo about my account I was told my 87 year old aunt closed this account in April of 2006. If this account originated with my grandfather and his wishes were that I should receive this one at a later time why was she allowed to do this by the bank?????
I have been very hurt by this whole affair especially knowing how my grandfather would feel knowing that in good faith he left his life's savings to his granddaughter and this is what happened. He obviously misplaced his trust in family and his financial institution. I feel some reform should be made with PODs or inform the owner of the account that other people can trample their wishes by leaving a "POD' versus 'in trust for' accounts.
NEW YORK -- My loan went into default because I got behind on things and had to pay 6,000 on a new boiler for my home. My bills for my loan never made it to my address nor did they ever call me. Instead of sending me any notices they repossessed my car. I have tried to pay what I owe them and explained the hardship that I have been going through and was informed that it didn't matter and that I would either have to refinance my loan through a different company or they were taking it to the auction. Even though they didn't know my address to send my bills they sure did know where to pick the car up. Think very carefully before you deal with this company.
ALASKA -- I have a double wide manufactured home that I have personally put 42,000 dollars into. Addition and foundation. I am within 12000 of paying this off and Wells Fargo has forced this against my wishes into foreclosure by refusing to accept payments and calling the note due. I stand to lose 100,000 on this property. And they will not allow any options. While I am faxing in paperwork they are sending this to a lawyer. They have only to seize ten properties a year and re-sell this property in order to profit 1 million dollars on the backs of honest Americans. Can you spell racketeering?
Contact the OCC online or in Texas (their main office). It might help but they do not even respond to them sometimes. Arrogant people, they do not care how they hurt people. My "American dream" is squashed and my children may not finish college now.
ALBUQUERQUE, NEW MEXICO -- After losing my job in the summer of 2005 I really had no money and wasn't able to keep a substantial amount of money in my Bank of America checking account. After a few months of stress and literally eating whatever my friends and family could provide me, I found the job of my dreams and a new place to live. Just up the street from my new place is a Wells Fargo bank and with the little bit of money that I was able to get before my new job started I opened a new account.
I was happy and things seemed to be okay. In the next month or so my wallet was stolen and Wells Fargo was on the ball. If it weren't for them constantly calling my phone number I never would have known that my debit card was being used by some loser.
Things changed a few weeks later when I tried to use my card to order a pizza online but could not. I knew there was money in the account and I knew that my card was okay to use. But I didn't know that my account had been blocked because I owed money to Bank of America. Since I hadn't been using that account it seems fees were being added and I did not know that opening a new account at another bank would cause a later problem. My mistake.
In the meantime every dime I had made at work or any refunds from taxes were all being direct deposited into my new Wells Fargo account. So, to pay Bank of America I needed to get cash from the Wells Fargo account. But I couldn't. They blocked the account and for the past 3 weeks I haven't been able to pay Bank of America nor do I have any money for myself. My cell phone has been cut off, can't pay. My rent is late... can't pay... Had to borrow money to put gas in my car... can't use my debit card.
NO matter how many times I called, no matter how many times I'd talk to someone on the phone, I can't and still haven't been able to get any money. I've waited on hold for more than thirty minutes and I was even hung up on tonight after telling Wells Fargo that I would be calling the BBB and I wanted my money before another weekend went by. She called me "abusive" although I never raised my voice nor used profanity.
She told me my account would close on Friday although I was told that my account would close at the beginning of the week on Monday and that I'd get a check in the mail... No check in the mail this week and my account is still open with almost $800 just sitting there. Am I ever going to get my money? Am I ever going to get to pay Bank of America? What do I have to do to get my money?? I am at my wit's end. Why won't this bank give me my money???
CHICAGO, ILLINOIS -- Here is a story about how badly Wells Fargo mortgage business sucks. I closed on my new home in 2005. I had told Wells Fargo that I would close on that day weeks ago and guess what? They called me only 36 hours before closing to bring me the good news. Although Wells Fargo customer service had told me it was a 100% financing option, I was asked to bring in 3% of my own funds to the closing which amounts close to $9K. I had e-mailed my loan manager ** multiple times, left messages in his answering machine and he NEVER responded.
I complained about the misinformation and somehow Wells Fargo manager ** made some changes to the closing statement calculations 5 PM the day before closing. (It is a very complicated formula by the way, the way they calculate the exact amount you would need)
A day of scrambling to get the funds and here we are in the title company's office. I told the title company about the 3% thing and they were like "Oh, we do not know nothing about that. This is what we have from Wells Fargo". Happily I sign the paperwork and then get a call from title company. Wells Fargo has declined to fork over the money to the seller. Why? I have not met the 3% requirement. Remember that everything was based on their numbers. They deny their own calculations. The manager who handled the loan said it was just some clerical error. Oh, I forgot to say that I had to leave work and drive 90 minutes to a suburb of Chicago to resign the paperwork.
After venting to the manager **, he reluctantly agrees to pay me $500 for my troubles. He promised to send the check within the next 6 weeks. I called ** three more times after 6 weeks. His first excuse was "My supervisor changed. I had requested the check. I will look into it again and it should arrive shortly". 2 weeks passed. Still no check! I called him up on Nov 30, 2005. His second excuse on the phone is: "I do not know where it is." I insist that he trace it and call me back.
During our conversation I expressed my frustration with him and he had the guts to tell me "I went above and beyond by agreeing to pay you $500". Now, that is suggesting I should just sit on my ** and stop complaining. He insists that it is coming in his terms 'SOON'. How soon? He does not know. Then I ask to speak to his manager and he refuses to connect me to her.
In his terms "The issue is not worth escalating at this point". Sure, he is afraid of his ** being on the line. My girlfriend later called ** and she promised to look out for my check. Later the same day ** rung me up and apologized. She also told me that a check had never been requested. Hmm, would that mean ** sat on it and was lying to me? I am still waiting with misty eyes the day I can touch that elusive peanut money for Wells Fargo. My suggestion, do not ever do mortgage business with them until they clean their act
LOS ANGELES, CALIFORNIA -- I wrote to Wells Fargo in early March complaining about the processing order of check and electronic items with your bank. Further, I complained about the way ALL electronic POS transactions are debited, credited and then debited from the accounts. This has been a recurring problem in dealing with your bank. Nobody has understood the basis of my complaint from the first attempt. Evidently nobody over there has a grasp on the banking business, or perhaps I explained them poorly, let me try to explain this for you again.
For example, let's say on January 3st at 8 am my account balance was $100.00 and I had no outstanding checks or other debits waiting processing. Then, I used my card at Exxon for $10.00. If I went home and checked my account balance with online banking, I would notice a "pending item" for $10 and my new available balance would be $90.00.
The next day, on January 4th, when I checked my balance online again, it would be $100.00. The "pending item" disappears. Then, on January 5th or 6th, the debit of $10.00 would be processed as received from the merchant against my account and the balance would revert back to $90.00. This yo-yo account balance game must trap many consumers in overdraft situations particularly those in low and fixed income situations who can ill afford your exorbitant fees and accounting games.
I took a moment to read your Consumer Account Agreement that you graciously sent me with your previous letter. I would like to draw your attention to page 40, specifically addressing POS transactions. There it points out that Wells Fargo will place a hold on funds equivalent to the anticipated and approved amount of the purchase at the time the card is authorized. Your terms further disclose that hold will stay in place until such time as the final amount is processed from the merchant.
Wells Fargo is not doing that. You are blatantly ignoring your own Consumer Account Agreement Terms. This is the substance of my complaint. I believe Wells Fargo is doing this to catch consumers unaware in overdraft situations and then collect outrageous fees and overdraft charges as a result.
Further, I noticed on my final account statement which came approximately five weeks after I sent my letter of complaint, Wells Fargo felt it necessary to include a disclaimer at the top of statements for ALL account holders explaining some "change" in the way you handle electronic and POS transactions. Certainly that seems extremely suspicious to me.
I am now demanding Wells Fargo to reverse all bank charges accrued on my account as a result of these fraudulent tactics on your part. That would negate the balance of $286.50 you claim I owe you and leave my account with a credit balance of approximate the same, $285.
Wells Fargo is participating in fraudulent corporate activity and your refusal to refund my money and delete these specious bank charges is utterly inexcusable. I am shocked and appalled at the corporate gall Wells Fargo continues to display in the face of ignoring banking policies spelled out in an official Wells Fargo account terms disclosure. I would love to discuss this with your directly, but neither of the phone numbers you included in your letter were able to put me through to your office.
If you have even a shred of decency or respect for your customers upon whose money your salary is made, I suggest you call me personally to explain how I am misunderstanding your corporate greed. At the very least I would like a response from your company regarding this incident. Thank you for your time.
CALIFORNIA -- Upon opening a membership checking account at your bank, I was promised a no fee checking account that provides interest and free standard checks, travelers cheques, and money orders because I worked for a company that banks with you.
During your conversion of the account for new members, I was beginning to receive charges on my account even though I had opened the account prior to these changes being accessed to the membership checking account. I called and talked to ** of the Woodbridge, Irvine, CA branch and was told that he could put a permanent waiver on the account if I could provide anything in writing stating that my account was free.
It took me a couple of weeks to locate my paper work but I found the flier I was given to me that initiated the opening of my account. On the flier, it states that there is no direct deposit requirement, free standard checks, free traveler's checks and free money orders. I proceeded to call back the bank only to find out that ** was no longer working at the branch.
I spoke with the new branch manager, ** but only received a response that he could do nothing about my situation. He refused to work with my situation and simply turned me away telling me to either convert my account to an account forcing me to keep $1000 in it at all times, or to pay the $12 a month fee that should have been waived because of the terms and conditions of when I opened the account.
I said I did not want to convert the account because I liked the benefits of my membership account and would like to keep it open with the same terms that I opened it with. He again stated that he could do nothing to help me and advised me to close my account and no longer bank with Wells Fargo.
Following this long and frustrating conversation with your new branch manager, **, I felt that my problem remained unresolved. I called your customer service number and spoke with your supervisor, **. She also informed me that there should have been a permanent fee waiver placed on my account because of terms and conditions of when I opened my account and stated that the changes of fees and terms should not apply to my account now because I had opened my account before the new changes occurred. She said that she would place a 6 month fee waiver on my account to give me some time to locate **, the previous manager of my branch.
Since speaking to ** in July, I am still receiving fees placed to my account of $12 a month since September of 2002. So far, you have withdrawn this money from my account even though ** promised to place a temporary waiver on my account so that I could have more time to solve this problem. Since then, you have withdrawn $60 from my account that I would like reversed and would like to speak to someone that can help me resolve this problem.
I am a good customer that banks with your company, never bounces checks and remains a loyal customer to your bank. Please resolve this problem and refund my money back. Thank you for your time and please contact me regarding my situation.