ANCHORAGE, ALASKA -- I recently looked at my Wells Fargo account online and saw that I had been assessed $261.00 in overdraft fees. I had 9 transactions totaling $36.00 that were made in a 2 day period. A full week later our car payment was taken out for $414.00, but it was posted before all of the previous weeks transactions (all of which had shown up online in the previous week) and subsequently overdrafted my account by $30.00 and some change. I incurred 9 overdraft fees for $29.00 each. I realized that I had made a math error of $30.00 when calculating my checkbook.
I called Wells Fargo to talk to a supervisor and ask why the car payment had posted before all of the other charges, and was told by a supervisor named ** that "I am sure this is not the last time your account will be overdrawn and if you don't like it you can go to another bank, but until you figure out how to spend your money, you will continue to have the same problem." Then she hung up on me. I was treated like I was a criminal, all for a $30.00 addition mistake. I have tried to contact the complain department, but they are never available, I was told that the best way for me to get a hold of someone was to send a letter, I have done that, but have not received a response yet.
We will be closing our account next week. If any of you are interested in changing the way that overdraft fees are assessed by banks you should e-mail your state congressmen and tell them to support the Consumer Overdraft Fair Practices Act, it would require banks to notify their customers before they make a transaction that would overdraft their account, and it would prevent banks from being able to post checks before charges that were made prior to the check being deposited.
This company operates in a very unethical manner. They promised 0% interest rate in the first year. I asked if this included balance transfers. They said yes. I got the checks and paid my other credit card account and their check bounced. They said I did not have the right check, which THEY sent me. After paying with the replacement check I got the bill. My interest rate was 24%. They said they considered this a cash advance and that was the reason. I have a credit score above 800. They said I had to have a clean six month record to lower the interest rate.
My payments starting becoming mysteriously late even though they were sent in on time so I tried paying them over the phone. One payment they said was not applied due to "clerical error." They said since it was not my fault I would not pay the late charge but sure enough it was on my next statement. I tried using Western Union Quick Collect. I was assured they would credit me the day I sent in the payment.
I did the wire on 12/10 and gave them the control number when they called on the 15th to say my payment was late. They said they never got it and I would have to track it myself. They eventually said they got it on the 19th and could not adjust my account to show this or credit my late fee because it was not their fault. This is after numerous other promises were made to me about lowering my interest rate etc. which were also never kept. Warning!!!! Do not do business with these crooks. Try a more reputable company and any company that repeatedly mails you offers is suspect. I will be paying off this bill with my next statement. That's my "4 cents".
I have financed several vehicles in last 25 years. Wells Fargo is the worst I have ever dealt with. My payment is due on the 13th. They call on the 14th 5 to 6 times a day. I contacted their collections. The rep told me that their computer calls the residence until the payment is in. Therefore, I get phone calls at 8 am until 9 pm ever day until then. I have even made arrangements and the calls continue. I have asked them not to call my house, but they ignored me and continue. I have seen that they are listed on the "Rip Off Report" 57 times this year for the same reason. When will the departments who overlook these practices step in and at least minimize the harassment?
HIGHLAND, NEW YORK -- After completing all the paperwork and signing all the many many forms, I sent back everything and Wells Fargo called me and told me they could not accept one of my signatures that was "whited out". OK so I had an additional copy that they asked that I sign and send back 'overnight'. They insisted that I send it UPS and not US Postal Service. UPS wanted $76.00 for one envelope to be sent overnight. W.F. said they needed it by Monday. I sent it on Thursday, to arrive by 3PM Monday @ $26.00.
Now they tell me the envelope did not arrive on time and they want to start the whole process over again. Their insistence to mail by UPS and the whole "whiteout" crap got me frustrated enough to go to another lender and tell them they lost my business.
NEVADA -- I will get right to the point. I was left two bank accounts by my grandfather who passed in 2002 one account was in trust for the other was a payable on death account which was to be given to me upon the passing of his two sisters. Both sisters have passed the last passed in August of 2006 I was never contacted of her death as I live in New York, they resided in Nevada. When I contacted Wells Fargo about my account I was told my 87 year old aunt closed this account in April of 2006. If this account originated with my grandfather and his wishes were that I should receive this one at a later time why was she allowed to do this by the bank?????
I have been very hurt by this whole affair especially knowing how my grandfather would feel knowing that in good faith he left his life's savings to his granddaughter and this is what happened. He obviously misplaced his trust in family and his financial institution. I feel some reform should be made with PODs or inform the owner of the account that other people can trample their wishes by leaving a "POD' versus 'in trust for' accounts.
NEW YORK -- My loan went into default because I got behind on things and had to pay 6,000 on a new boiler for my home. My bills for my loan never made it to my address nor did they ever call me. Instead of sending me any notices they repossessed my car. I have tried to pay what I owe them and explained the hardship that I have been going through and was informed that it didn't matter and that I would either have to refinance my loan through a different company or they were taking it to the auction. Even though they didn't know my address to send my bills they sure did know where to pick the car up. Think very carefully before you deal with this company.
ALASKA -- I have a double wide manufactured home that I have personally put 42,000 dollars into. Addition and foundation. I am within 12000 of paying this off and Wells Fargo has forced this against my wishes into foreclosure by refusing to accept payments and calling the note due. I stand to lose 100,000 on this property. And they will not allow any options. While I am faxing in paperwork they are sending this to a lawyer. They have only to seize ten properties a year and re-sell this property in order to profit 1 million dollars on the backs of honest Americans. Can you spell racketeering?
Contact the OCC online or in Texas (their main office). It might help but they do not even respond to them sometimes. Arrogant people, they do not care how they hurt people. My "American dream" is squashed and my children may not finish college now.
PHILADELPHIA, PENNSYLVANIA -- In an effort to set aside the monthly struggle of an auto payment, I made the entire payoff via Western Union Quick Collect, as instructed by Wells Fargo using the code city provided to me by Wells Fargo. Seven days later, my vehicle was towed from my driveway, car seats and all.
Sad but true, it must be my fault for using the "wrong" code city given to me by one of their ever-so-competent customer care representatives, not calling the control number in, (says that's fine, competent customer care dept) that has led to my payoff funds being "seen" but "unable to locate" to "legally post to my account" before my (paid-off) vehicle can be "legally released back to me", and of course, I will have to "go to get the vehicle myself".
Would it be another wrong of mine to suggest that if any one of my five children are injured as a result of being transported where they need to be (i.e. school etc.) because my neighbor who has to help me out doesn't have their safety seats, that I will file one major lawsuit against Wells Fargo? Their answer would probably be a resounding "yes". Unfortunately, I have received more assistance and more respect from the representatives at Western Union and the impound lot than the company in error themselves. Buyer beware!!
ALBUQUERQUE, NEW MEXICO -- After losing my job in the summer of 2005 I really had no money and wasn't able to keep a substantial amount of money in my Bank of America checking account. After a few months of stress and literally eating whatever my friends and family could provide me, I found the job of my dreams and a new place to live. Just up the street from my new place is a Wells Fargo bank and with the little bit of money that I was able to get before my new job started I opened a new account.
I was happy and things seemed to be okay. In the next month or so my wallet was stolen and Wells Fargo was on the ball. If it weren't for them constantly calling my phone number I never would have known that my debit card was being used by some loser.
Things changed a few weeks later when I tried to use my card to order a pizza online but could not. I knew there was money in the account and I knew that my card was okay to use. But I didn't know that my account had been blocked because I owed money to Bank of America. Since I hadn't been using that account it seems fees were being added and I did not know that opening a new account at another bank would cause a later problem. My mistake.
In the meantime every dime I had made at work or any refunds from taxes were all being direct deposited into my new Wells Fargo account. So, to pay Bank of America I needed to get cash from the Wells Fargo account. But I couldn't. They blocked the account and for the past 3 weeks I haven't been able to pay Bank of America nor do I have any money for myself. My cell phone has been cut off, can't pay. My rent is late... can't pay... Had to borrow money to put gas in my car... can't use my debit card.
NO matter how many times I called, no matter how many times I'd talk to someone on the phone, I can't and still haven't been able to get any money. I've waited on hold for more than thirty minutes and I was even hung up on tonight after telling Wells Fargo that I would be calling the BBB and I wanted my money before another weekend went by. She called me "abusive" although I never raised my voice nor used profanity.
She told me my account would close on Friday although I was told that my account would close at the beginning of the week on Monday and that I'd get a check in the mail... No check in the mail this week and my account is still open with almost $800 just sitting there. Am I ever going to get my money? Am I ever going to get to pay Bank of America? What do I have to do to get my money?? I am at my wit's end. Why won't this bank give me my money???
CHICAGO, ILLINOIS -- Here is a story about how badly Wells Fargo mortgage business sucks. I closed on my new home in 2005. I had told Wells Fargo that I would close on that day weeks ago and guess what? They called me only 36 hours before closing to bring me the good news. Although Wells Fargo customer service had told me it was a 100% financing option, I was asked to bring in 3% of my own funds to the closing which amounts close to $9K. I had e-mailed my loan manager ** multiple times, left messages in his answering machine and he NEVER responded.
I complained about the misinformation and somehow Wells Fargo manager ** made some changes to the closing statement calculations 5 PM the day before closing. (It is a very complicated formula by the way, the way they calculate the exact amount you would need)
A day of scrambling to get the funds and here we are in the title company's office. I told the title company about the 3% thing and they were like "Oh, we do not know nothing about that. This is what we have from Wells Fargo". Happily I sign the paperwork and then get a call from title company. Wells Fargo has declined to fork over the money to the seller. Why? I have not met the 3% requirement. Remember that everything was based on their numbers. They deny their own calculations. The manager who handled the loan said it was just some clerical error. Oh, I forgot to say that I had to leave work and drive 90 minutes to a suburb of Chicago to resign the paperwork.
After venting to the manager **, he reluctantly agrees to pay me $500 for my troubles. He promised to send the check within the next 6 weeks. I called ** three more times after 6 weeks. His first excuse was "My supervisor changed. I had requested the check. I will look into it again and it should arrive shortly". 2 weeks passed. Still no check! I called him up on Nov 30, 2005. His second excuse on the phone is: "I do not know where it is." I insist that he trace it and call me back.
During our conversation I expressed my frustration with him and he had the guts to tell me "I went above and beyond by agreeing to pay you $500". Now, that is suggesting I should just sit on my ** and stop complaining. He insists that it is coming in his terms 'SOON'. How soon? He does not know. Then I ask to speak to his manager and he refuses to connect me to her.
In his terms "The issue is not worth escalating at this point". Sure, he is afraid of his ** being on the line. My girlfriend later called ** and she promised to look out for my check. Later the same day ** rung me up and apologized. She also told me that a check had never been requested. Hmm, would that mean ** sat on it and was lying to me? I am still waiting with misty eyes the day I can touch that elusive peanut money for Wells Fargo. My suggestion, do not ever do mortgage business with them until they clean their act