LOS ANGELES, CALIFORNIA -- I wrote to Wells Fargo in early March complaining about the processing order of check and electronic items with your bank. Further, I complained about the way ALL electronic POS transactions are debited, credited and then debited from the accounts. This has been a recurring problem in dealing with your bank. Nobody has understood the basis of my complaint from the first attempt. Evidently nobody over there has a grasp on the banking business, or perhaps I explained them poorly, let me try to explain this for you again.
For example, let's say on January 3st at 8 am my account balance was $100.00 and I had no outstanding checks or other debits waiting processing. Then, I used my card at Exxon for $10.00. If I went home and checked my account balance with online banking, I would notice a "pending item" for $10 and my new available balance would be $90.00.
The next day, on January 4th, when I checked my balance online again, it would be $100.00. The "pending item" disappears. Then, on January 5th or 6th, the debit of $10.00 would be processed as received from the merchant against my account and the balance would revert back to $90.00. This yo-yo account balance game must trap many consumers in overdraft situations particularly those in low and fixed income situations who can ill afford your exorbitant fees and accounting games.
I took a moment to read your Consumer Account Agreement that you graciously sent me with your previous letter. I would like to draw your attention to page 40, specifically addressing POS transactions. There it points out that Wells Fargo will place a hold on funds equivalent to the anticipated and approved amount of the purchase at the time the card is authorized. Your terms further disclose that hold will stay in place until such time as the final amount is processed from the merchant.
Wells Fargo is not doing that. You are blatantly ignoring your own Consumer Account Agreement Terms. This is the substance of my complaint. I believe Wells Fargo is doing this to catch consumers unaware in overdraft situations and then collect outrageous fees and overdraft charges as a result.
Further, I noticed on my final account statement which came approximately five weeks after I sent my letter of complaint, Wells Fargo felt it necessary to include a disclaimer at the top of statements for ALL account holders explaining some "change" in the way you handle electronic and POS transactions. Certainly that seems extremely suspicious to me.
I am now demanding Wells Fargo to reverse all bank charges accrued on my account as a result of these fraudulent tactics on your part. That would negate the balance of $286.50 you claim I owe you and leave my account with a credit balance of approximate the same, $285.
Wells Fargo is participating in fraudulent corporate activity and your refusal to refund my money and delete these specious bank charges is utterly inexcusable. I am shocked and appalled at the corporate gall Wells Fargo continues to display in the face of ignoring banking policies spelled out in an official Wells Fargo account terms disclosure. I would love to discuss this with your directly, but neither of the phone numbers you included in your letter were able to put me through to your office.
If you have even a shred of decency or respect for your customers upon whose money your salary is made, I suggest you call me personally to explain how I am misunderstanding your corporate greed. At the very least I would like a response from your company regarding this incident. Thank you for your time.
CALIFORNIA -- Upon opening a membership checking account at your bank, I was promised a no fee checking account that provides interest and free standard checks, travelers cheques, and money orders because I worked for a company that banks with you.
During your conversion of the account for new members, I was beginning to receive charges on my account even though I had opened the account prior to these changes being accessed to the membership checking account. I called and talked to ** of the Woodbridge, Irvine, CA branch and was told that he could put a permanent waiver on the account if I could provide anything in writing stating that my account was free.
It took me a couple of weeks to locate my paper work but I found the flier I was given to me that initiated the opening of my account. On the flier, it states that there is no direct deposit requirement, free standard checks, free traveler's checks and free money orders. I proceeded to call back the bank only to find out that ** was no longer working at the branch.
I spoke with the new branch manager, ** but only received a response that he could do nothing about my situation. He refused to work with my situation and simply turned me away telling me to either convert my account to an account forcing me to keep $1000 in it at all times, or to pay the $12 a month fee that should have been waived because of the terms and conditions of when I opened the account.
I said I did not want to convert the account because I liked the benefits of my membership account and would like to keep it open with the same terms that I opened it with. He again stated that he could do nothing to help me and advised me to close my account and no longer bank with Wells Fargo.
Following this long and frustrating conversation with your new branch manager, **, I felt that my problem remained unresolved. I called your customer service number and spoke with your supervisor, **. She also informed me that there should have been a permanent fee waiver placed on my account because of terms and conditions of when I opened my account and stated that the changes of fees and terms should not apply to my account now because I had opened my account before the new changes occurred. She said that she would place a 6 month fee waiver on my account to give me some time to locate **, the previous manager of my branch.
Since speaking to ** in July, I am still receiving fees placed to my account of $12 a month since September of 2002. So far, you have withdrawn this money from my account even though ** promised to place a temporary waiver on my account so that I could have more time to solve this problem. Since then, you have withdrawn $60 from my account that I would like reversed and would like to speak to someone that can help me resolve this problem.
I am a good customer that banks with your company, never bounces checks and remains a loyal customer to your bank. Please resolve this problem and refund my money back. Thank you for your time and please contact me regarding my situation.
ABERDEEN, SOUTH DAKOTA -- My family filed a complaint against an investment broker at Wells Fargo in 2001. The broker is still working for Wells Fargo and strikes again! I received a small inheritance that was supposed to be paid out in 5 payments over a 5 year period. Guess What? This investment broker put it back into a high-risk annuity without my permission. It has decreased in value by 40% since September 2008. I was given no information until they finally mailed a September 20, 2008 statement that I received October 20, 2008. Beware of Wells Fargo and their tactics!
Avoid loans from Wells Fargo at all costs! Twice since we have had our car loan, WF has started sending bills and correspondence to old addresses. This has occurred months after moving to the new address. This has also coincided with them somehow receiving our payment late (most recently, our check was mailed on the 8th and cashed on the 20th). Their website is not user-friendly, and I have only encountered rude people on the phone who treat me like I am some deadbeat who does not pay her bills.
COSTA MESA, CALIFORNIA -- Your service manager, ** is rude, unhelpful and offensive. I was in your branch last week and was appalled by the way she spoke to other customers, including me. She gave us, the customers a poor attitude, unhelpful service and a terrible look that was not necessary. I find her disrespectful to the ones that pay her salary and I will no longer bank at your branch.
To help keep me as a potential future customer, I would like the following: I hope your company will find the time to improve your customer service. You will lose many customers in the future, if you haven't already, due to this unappreciative employee. Please find people that enjoy their jobs and treat the customer well. After all, we are the ones that ultimately pay your bills. At the very least I would like a response from your company regarding this incident.
PLYMOUTH, PENNSYLVANIA -- And I am not biting on their bait. If you are receiving emails from Wells Fargo, Chase Bank, Ebay, First Third Bank, PayPal, or others asking for your personal financial information, this is a "phishing" email and it is a scam. Wells Fargo and these other companies are not sending these emails. And, when the proper IT security authorities at the companies are alerted, they do something about it. Chase Bank and I had a website shut down within 24 hours one time after I had contacted someone in their IT security department about a "phishing' email I had received and about the "mirror or shadow" site. If you really want to do something about this sort of thing and you have some time, when you receive these sort of emails contact their Internet fraud department such as spoof@PayPal and alert them and the companies involved will try to do something about stopping the fraudulent phishing emails.
I got a Wells Fargo Visa card when I opened up my account with them. I had just gotten my first, job, and I needed somewhere to cash my checks. I got the Visa card thinking "if I spend a little every month and pay it off, I will build up my credit".
Well then I moved and needed some extra money for rental deposit, so I used the cash advance and took $200. My interest rate went up to 20% PER MONTH and has been steadily rising ever since. I pay well over the minimum due every month, the interest rate NEVER has gone down.
Also, they put some stupid "Wells protect" insurance thing on my card without me signing up for it. It takes a percentage out of your balance on the card and is supposedly for if you lose your job or some horrible thing happens you don't have to pay your payment for a few months. It's a ripoff. And it took 3 times me calling and saying I wanted it off my account before they finally did it.
CALIFORNIA -- I've use Wells Fargo Online Bill Pay for a couple of years. On my last statement, I noticed a $950 payment sent out to someone I never heard of. I contacted Wells immediately. I was given a case number, the name of the case worker and assured that no one has ever lost a penny through Wells Fargo Online. It's been three weeks since I reported it. I have made over a dozen phone calls, left numerous messages and have yet to hear from the case worker. Messages have been left with her supervisor.
No one has given me any information regarding my case's status. One person has been helpful in sending messages to the appropriate people. But to no avail. Pretty pathetic customer service. Not to mention being out $950. I'm shopping for a new bank. Thanks.
HOUSTON, TEXAS -- Can the bank delete a signer from a checking account without an addendum certificate of authority, without notification to the person who open the account, and with no just cause to do so? Can the bank accuse or imply that a signer of a business account has used an account as a signer without the authority of the owner of the account without showing proof or any type of evidence? Does Wells Fargo charge the sum of $1.00 for the usage of visa checking card when customer makes purchases? If so, would these fees show on the monthly statement?
To help keep me as a potential future customer, I would like the following: I need an immediate response? Please do not ignore my questions! They need to be answered as soon as possible. I am a customer but I had been having too many problems, especially at the braeburn branch. At the very least I would like a response from your company regarding this incident. Thank you for your time.
This is the third problem I've had with Wells Fargo Online banking. But what is so frustrating is that it takes weeks and multiple phone calls and complaint forums to get any action. My current problem is that I've had 7 bills stop/returned without an explanation. I end up sending the bills by mail and have often suffered a late fee. I haven't had anyone from Wells fix the problem or explain why it's happening.