COSTA MESA, CALIFORNIA -- Your service manager, ** is rude, unhelpful and offensive. I was in your branch last week and was appalled by the way she spoke to other customers, including me. She gave us, the customers a poor attitude, unhelpful service and a terrible look that was not necessary. I find her disrespectful to the ones that pay her salary and I will no longer bank at your branch.
To help keep me as a potential future customer, I would like the following: I hope your company will find the time to improve your customer service. You will lose many customers in the future, if you haven't already, due to this unappreciative employee. Please find people that enjoy their jobs and treat the customer well. After all, we are the ones that ultimately pay your bills. At the very least I would like a response from your company regarding this incident.
NEW YORK -- My loan went into default because I got behind on things and had to pay 6,000 on a new boiler for my home. My bills for my loan never made it to my address nor did they ever call me. Instead of sending me any notices they repossessed my car. I have tried to pay what I owe them and explained the hardship that I have been going through and was informed that it didn't matter and that I would either have to refinance my loan through a different company or they were taking it to the auction. Even though they didn't know my address to send my bills they sure did know where to pick the car up. Think very carefully before you deal with this company.
ALASKA -- I have a double wide manufactured home that I have personally put 42,000 dollars into. Addition and foundation. I am within 12000 of paying this off and Wells Fargo has forced this against my wishes into foreclosure by refusing to accept payments and calling the note due. I stand to lose 100,000 on this property. And they will not allow any options. While I am faxing in paperwork they are sending this to a lawyer. They have only to seize ten properties a year and re-sell this property in order to profit 1 million dollars on the backs of honest Americans. Can you spell racketeering?
Contact the OCC online or in Texas (their main office). It might help but they do not even respond to them sometimes. Arrogant people, they do not care how they hurt people. My "American dream" is squashed and my children may not finish college now.
PHILADELPHIA, PENNSYLVANIA -- In an effort to set aside the monthly struggle of an auto payment, I made the entire payoff via Western Union Quick Collect, as instructed by Wells Fargo using the code city provided to me by Wells Fargo. Seven days later, my vehicle was towed from my driveway, car seats and all.
Sad but true, it must be my fault for using the "wrong" code city given to me by one of their ever-so-competent customer care representatives, not calling the control number in, (says that's fine, competent customer care dept) that has led to my payoff funds being "seen" but "unable to locate" to "legally post to my account" before my (paid-off) vehicle can be "legally released back to me", and of course, I will have to "go to get the vehicle myself".
Would it be another wrong of mine to suggest that if any one of my five children are injured as a result of being transported where they need to be (i.e. school etc.) because my neighbor who has to help me out doesn't have their safety seats, that I will file one major lawsuit against Wells Fargo? Their answer would probably be a resounding "yes". Unfortunately, I have received more assistance and more respect from the representatives at Western Union and the impound lot than the company in error themselves. Buyer beware!!
PLYMOUTH, PENNSYLVANIA -- And I am not biting on their bait. If you are receiving emails from Wells Fargo, Chase Bank, Ebay, First Third Bank, PayPal, or others asking for your personal financial information, this is a "phishing" email and it is a scam. Wells Fargo and these other companies are not sending these emails. And, when the proper IT security authorities at the companies are alerted, they do something about it. Chase Bank and I had a website shut down within 24 hours one time after I had contacted someone in their IT security department about a "phishing' email I had received and about the "mirror or shadow" site. If you really want to do something about this sort of thing and you have some time, when you receive these sort of emails contact their Internet fraud department such as spoof@PayPal and alert them and the companies involved will try to do something about stopping the fraudulent phishing emails.
I got a Wells Fargo Visa card when I opened up my account with them. I had just gotten my first, job, and I needed somewhere to cash my checks. I got the Visa card thinking "if I spend a little every month and pay it off, I will build up my credit".
Well then I moved and needed some extra money for rental deposit, so I used the cash advance and took $200. My interest rate went up to 20% PER MONTH and has been steadily rising ever since. I pay well over the minimum due every month, the interest rate NEVER has gone down.
Also, they put some stupid "Wells protect" insurance thing on my card without me signing up for it. It takes a percentage out of your balance on the card and is supposedly for if you lose your job or some horrible thing happens you don't have to pay your payment for a few months. It's a ripoff. And it took 3 times me calling and saying I wanted it off my account before they finally did it.
CALIFORNIA -- I've use Wells Fargo Online Bill Pay for a couple of years. On my last statement, I noticed a $950 payment sent out to someone I never heard of. I contacted Wells immediately. I was given a case number, the name of the case worker and assured that no one has ever lost a penny through Wells Fargo Online. It's been three weeks since I reported it. I have made over a dozen phone calls, left numerous messages and have yet to hear from the case worker. Messages have been left with her supervisor.
No one has given me any information regarding my case's status. One person has been helpful in sending messages to the appropriate people. But to no avail. Pretty pathetic customer service. Not to mention being out $950. I'm shopping for a new bank. Thanks.
HOUSTON, TEXAS -- Can the bank delete a signer from a checking account without an addendum certificate of authority, without notification to the person who open the account, and with no just cause to do so? Can the bank accuse or imply that a signer of a business account has used an account as a signer without the authority of the owner of the account without showing proof or any type of evidence? Does Wells Fargo charge the sum of $1.00 for the usage of visa checking card when customer makes purchases? If so, would these fees show on the monthly statement?
To help keep me as a potential future customer, I would like the following: I need an immediate response? Please do not ignore my questions! They need to be answered as soon as possible. I am a customer but I had been having too many problems, especially at the braeburn branch. At the very least I would like a response from your company regarding this incident. Thank you for your time.
Avoid loans from Wells Fargo at all costs! Twice since we have had our car loan, WF has started sending bills and correspondence to old addresses. This has occurred months after moving to the new address. This has also coincided with them somehow receiving our payment late (most recently, our check was mailed on the 8th and cashed on the 20th). Their website is not user-friendly, and I have only encountered rude people on the phone who treat me like I am some deadbeat who does not pay her bills.
This is the third problem I've had with Wells Fargo Online banking. But what is so frustrating is that it takes weeks and multiple phone calls and complaint forums to get any action. My current problem is that I've had 7 bills stop/returned without an explanation. I end up sending the bills by mail and have often suffered a late fee. I haven't had anyone from Wells fix the problem or explain why it's happening.