HONOLULU, HAWAII -- I went to Wendy's the other day to get a quick bite and a drink. I decided to go through the drive through, as it was rainy some. The line was a little long and moving very slow. I finally got to the order window and placed my order after they had to make one correction and was told it would be $4.85 and to drive to next window.
1 Replies - Latest reply on 01/09/2013Add reply
I had to wait over two minutes to get to next window and once I arrived, I was informed they did not have my order. The girl at the window said she did not take it, someone else did. She could not find it and called over someone else. The girl then re-entered the same order and said it would be $8.95. I said to just forget the entire order and asked if a manager was there. The second girl said she was the manager and I decided there wasn't anything more she could do.
I then waited another three minutes for the car in front of me to complete their order as it appeared they had also made mistakes on her order too.
EVANSTON, WYOMING -- We feel like our jobs are getting taking form this border jumpers and it's not right. Just like Wendys, the GM that runs the place shows favoritism when it comes to his kind.
3 Replies - Latest reply on 12/15/2012Add reply
I'm not racist, but it's wrong and people called places to help, but all they say is if they're not a threat to us, they won't do anything about it. So, this is our last chance thank you. And they don't wash their hands all the time and the managers don't wear hats like they should. That is so nasty, why do people eat there?
GRANVILLE, OHIO -- My experience with this Wendy's in the morning has been AWESOME!! They really take care of their customers. They are fast, friendly and go out of their way to offer good customer service. I think Wendy's has the best fast food breakfast...blows away McDonald's. I really miss stopping at this Wendy's :-( I live in New Albany now and the service at that Wendy's is pathetic! They are so rude in the mornings. Anyway, I wanted to give KUDOS to the Granville Wendy's for offering such good service and a good product. They need to give lessons to the New Albany location!!!!Add reply
NEW ALBANY, OHIO -- I stopped by the New Albany location for breakfast because I think Wendy's has a phenomenal breakfast. I stopped every morning at the Wendy's in Granville, they open at 6am. The Wendy's in New Albany used to open at 6am but now they open at 7am (really??) Anyway, I stopped at 4 minutes until 7am and still couldn't get served. The man that answered the drive-thru said "we don't open until 7" I said "that's in about a minute" He said "no, that's like in 4 minutes" Really?? You're going to argue about 3 minutes. He was so rude!!! That's not the first time they have been rude to me at the New Albany location. If I were Wendy's Corp. I would seriously consider some management change at the New Albany location!! BTW, if you aren't going to serve customers, then DON'T turn on the menu lights....really??? That's just ridiculous!! If it were my company, I would have been happy to serve a customer at 4 minutes til 7am. SERIOUSLY, never going to that location again!!!!!!6 Replies - Latest reply on 11/17/2012Add reply
My sis-in-law and I went to Wendy's this morning for a quick bite to eat before some shopping.
8 Replies - Latest reply on 11/18/2012Add reply
She ordered an iced mocha and I got an iced vanilla latte. The price was great, only $1.79 each for the small size. The coffee itself was AWFUL! My latte tasted like vanilla syrup and water and her mocha tasted like chocolate and water. Both coffees barely had any coffee flavor. We were in a hurry so we didn't ask for replacements or refunds.
This is very disappointing as Wendy's is one of the few fast food places I still like. I'll continue to go there, I will just skip the coffee next time.
JACKSONVILLE, FLORIDA -- I went through the drive thru and asked for 2 regular fresh hot 5 piece nuggets, 2 deluxe burgers and 1 Sprite & Root Beer. The lady replied "its lunch time' I said and what does that mean? Everything is always fresh. I said not all the time, that's why I'm requesting for a hot meal. Thank you, I'll pull around. She me 2 drink the lid was dirty with mustard and dirt on it. I gave it back and asked for a clean lid. She gave me a drink and I said thank you. I grabbed my food, pulled up and the food was cold. I get out with my and open my drink and there's a fly floating in my drink. I asked for the manager. The same lady said she was the manager. I said, wow you're putting flies in drinks. She replied I didn't fix it and slammed a medium cup on the counter and said fix your own. She didn't apologize or anything and I gave her food. She yelled get me some fresh nuggets and then dropped them in the bag and walked off.3 Replies - Latest reply on 11/06/2012Add reply
WILMINGTON, NORTH CAROLINA -- I was not pleased with my meal today at Wendy's. I will never eat their again. There was a long piece of black hair in my mouth that I pull out of my throat. That didn't make me feel too good. I was very upset. I feel that if you are in the food business the ones that work with it should be wearing a hair net and if they have hair on their face that should be covered up to.
3 Replies - Latest reply on 10/24/2012Add reply
I don't know what I am going to do about it yet. It was at the Wendy's on the corner of shipyard and 17Th street. Wilmington NC. I hope that something about it.
Just waited 25 minutes for a single baconator and a raspberry lemonade. Really! Somebody has got to get over there and teach some customer service. Horrible. Horrible. Horrible. Add reply
BUCYRUS, OHIO -- I was at Wendy's today, three of us we had 3 coupons for food. The girl made us pay for each one. One at a time using my debit card, 3 times adding extra charges on it. She said over and over it says one coupon per customer, so you must pay 3 times. I was paying for all of the orders. So I had to pay 3 times. This is the way they do things. The manager said the same thing, she was talking to someone in the back room, would not say much just walked away. I take my grandson to Wendy's at least 2 times a week. From now on, I will not go back. Sharon Mille4 Replies - Latest reply on 10/03/2012Add reply
On Tuesday, Sept 25th, we stopped in Beaver, WV at Wendy's and ordered food to take home to our daughter's house there in Beaver.
1 Replies - Latest reply on 09/27/2012Add reply
It was cold, Our entire order was not there and the quality was not what most other Wendy's are.
The entire cost was like 20.00 + since we were taking home food for a family 7.
Will not be ordering anything there again.
I'm just wondering when you are going to take the red head off the commercial, I am getting sick of her. Ever since I've seen her on the commercial... I have not gone to any Wendy's restaurant... and its been a while please please. Stop the commercial 10 Replies - Latest reply on 05/03/2013Add reply
SEDALIA, MISSOURI -- On Friday Sept 7th I went to the drive thru at 8:20am. I do this a couple times a week. I ordered 2 honey biscuits with cheese, large sweet tea half cut and large ice water. Generally they screw this up every time, I always end up waiting for the biscuit. But today I was told I could not have the large ice water.
2 Replies - Latest reply on 09/10/2012Add reply
In 2 months I have not had a problem and spend $9.00 at least 2-3 times a week. Because of poor service, attitude and not being allowed to have large ice water, I will not be back. I also plan on telling everyone to avoid Wendy's. To say the least thank you for coming to My Wendy's is a crock of crap. The rudeness and unprofessional behavior from your employees is deplorable
UPPER DARBY, PENNSYLVANIA -- On September 7th between 12:30 and 1:30 a friend and I stopped at the 69th street Wendy's. As I was placing my order I asked for a salad with no cheese & the woman told me they can't do that because the salads are already premade. I was shocked, because I know for a fact that they can be. The woman had an attitude the whole time and never faced me at the window. She had someone else hand me my bag so I didn't get her name. Needless to say I am very unsatisfied and do not plan on going back to this Wendy's.7 Replies - Latest reply on 12/09/2012Add reply
At the Hastings Way Wendy's in Eau Claire I waited 20 min for an Almond Berry Chicken Salad. They had to grill the chicken, and since it was 12:10 PM, they should have had that ready and waiting. Many people waiting in only one line available, seemed disorganized. 2 Replies - Latest reply on 08/27/2012Add reply
When I mentioned that the tables were dirty the server said I can give you a cloth to wipe it. I asked one person if she was the supervisor and she said she was. I told her my problem and she said I was about to wipe them. We eat a lot at Wendys London and have never experienced such conditions. Add reply
NEW BERM, NORTH CAROLINA -- There it a young man works at Wendy's. He chews tobacco while making food for customer. That is not appropriate in a work place especially spitting in the trash can we another employee trying to clean them trash cans that its just plan out nasty.
2 Replies - Latest reply on 08/25/2012Add reply
I'm not eating there no more n I'm going to the public with this if it don't stop. There another problem manager be picking and they have special people who they want to work days some employee have attitude.
BUCKEYE LAKE, OHIO -- Last Friday our family decided on Wendy's again, even though I can't count on both hands the number of times they messed up the order. This time they got the order correct but the Spicy Chicken Sandwich was too tough to eat and was full of gristle. Also who gave them the big idea to change their fries? The new ones are terrible. Dave had a good recipe, why screw with it? So long Wendy's you have lost a life long customer.Add reply
ALLENTOWN, PENNSYLVANIA -- Yesterday I was in an urban area I am unfamiliar with, and needed a quick bite to eat. The only place visible was a Wendy's, and the last time I was in one was July 2007. Had a totally disgusting Baconator ... read full review1 Replies - Latest reply on 08/13/2012
First I must say we love Wendy's. We were at this Wendy's at 7:30 the 7th of August - The restrooms were out of towels and the drier was not working in the men's restroom. The tables were dirty, the carpet was filthy, they were out of iced tea, ketchup and the Dr. pepper was water. This a fairly new Wendy's. Do not like to see this in a great location eating establishment. Add reply
DUNDEE, MICHIGAN -- Returning from a weeks vacation in the U. P. stopped at this Dundee Wendy's for sandwiches and there were 3 cars ahead of us, it took 25 min. for us to get our order. Others behind us left but beings we r in the food business also didn't feel right leaving after placing the order. The only thing the girl said at the window was "It's been a long day.." It was 3 P.M. After finally getting our order it was not right, we did not go back because of the length of time it took in the first place and my husband was very, very upset and they would not liked what he had to say. We have never had a problem with any other Wendy's - ever and we stop at the restaurant often. Everyone ahead of us had to wait just as long...2 Replies - Latest reply on 07/25/2012Add reply