Wendy's Consumer Reviews - Page 3

ANN ARBOR, MICHIGAN -- I ordered a strawberry lemonade with my food and when I got home I saw something floating in it. When I inspected my drink it became clear that it was a dead fly. I took off the lid to discover two more dead flies frozen in the ice cubes. Keep in mind this is in Michigan in December. It's freezing cold outside but there's flies? Just how disgusting is the place?

RUCKERSVILLE, VIRGINIA -- I see this Everytime I come in. Why must employees sweep & vacuum around tables while we eat. There's enough dust in the air. Dont create more dust around my food

BELLEVUE, WASHINGTON -- The first time I visited this Wendy's, I got cussed out by an employee that assumed I don't understand Spanish. The second time the manager, Louis, didn't complete my order! It's a fast food order not colonizing Mars!!! Come on Wendy's!!!

SPRINGHILL, FLORIDA -- I was going through the Drive-Thru at Wendy's in Springhill FL and I ordered a Crispy Chicken Sandwich and a LARGE COKE. I paid, got my food, drove home, opened the bag and they ended up giving me a 10 piece with fries and a SMALL SPRITE. I like their fries and chicken luckily, so I just tried to eat them anyways. The chicken nuggets were cold and tasted HORRIBLE, same with their fries. This has happened at least 4 times now (different orders) and I am not going there to eat ever again.

VENTURA, CALIFORNIA -- Baked potato So old tasting. Must have been "baked" last week. Small and very stale "old" tasting. Almost grey. Used to be one of Wendy's best choices. No wonder I have not been for awhile. Shame.

MIAMISBURG, OHIO -- This location is consistently amazing. Every time I come for lunch, normally around 1:00, I have no trouble ordering and getting my food in a matter of 2 minutes or less. They have only been wrong on my order one time, but it was something very small and probably my fault anyway. The people there are always so nice and greet me with a smile when I reach the window. Just all together great restaurant.

My daughter came home for a visit late last Friday night and, as usual, was hungry when she arrived. It was around midnight, and the only place open was Wendy's drive-through. So off she went to get some late night snacks. I had my usual chili and baked potato, and she had a bacon cheeseburger from the value menu. She also bought some nuggets for us to share.

I was a little worried about the chili because there have been reviews lately that the quality has gone downhill. Since I hadn't had it in a long time, I wondered if the chili from my Wendy's was still as good. When I opened the container, I was pleased to see that the chili was thick and meaty. After only one spoonful, I knew that nothing had changed. It was hot and delicious, and the same quality as always. The potato was also hot and fresh, and the nuggets were extra crispy and tasted like they were just made. My daughter's burger looked extremely appetizing with two big slices of crispy bacon.

Even though it was midnight, all the food was freshly cooked and perfectly prepared. So I am pleased to report that Wendy's in my town is still the same, including the chili. Now, if I could just get them to make vegetarian chili, I'd have it made.

Stopped in on the way to meet my granddaughter. Was looking forward to seeing her and her mother and having a little time to visit with each other. I am usually not one to complain but consider myself to be very understanding as I too work with the public and know how things do happen occasionally.

1. Took a long time to order. When I finally got to the 'lady' that was taking orders, she never even looked at me. Seemed to be very disgruntled. But I know it can be unsettling at times so I tried to understand her attitude.

2. It took 20 minutes to get my order. During the time I was waiting, no one ever explained what the problem was with my order. As I was standing there waiting, my daughter came up with the drink cups and told them that there was no ice and asked if she could fill our cups with ice from in the back. The lady with the 'manager' name tag on, jerked the cups out of her hand and went to put ice in our cups. Then we discovered that there was no carbonation to the sodas, no tea, ketchup, etc. Napkins were all over the floor as well as straws.

3. I then started to look for their sanitation score from DHEC. I could not find one on the door or at the register. We were not the only customers that noticed all of the problems that this particular Wendy's was having. It was a lot to overlook but the attitude of the management and staff did not help things for them.

I know that Dave worked very hard to build Wendy's up to a wonderful eating establishment. It was his life. Too bad since he has passed on that whomever is in charge of customer relations no longer cares enough to have a "live" person to answer the phone and address the problems. I wish someone in Dublin, Ohio (where Wendy's originated) was paying attention!

On Monday, Feb.16, 2009 I & my two little children went to Wendy's in the town of Edison, NJ. We arrived at 12:27 pm. We ordered a small chili, Large Chili, & two Kid's Meals (nuggets/fries). I ate the Large & my 8 year old son ate the small chili. About 2-4 hours later I was by myself in the Home Depot & all of a sudden my skin turned white, my head was aching terribly, I felt like I was about to vomit, my face & head was dripping sweat, my abdomen was hurting something fierce and got a bad case of the runs. Was stuck in that bathroom for an hour in agony.

I called my wife to see if our 8 year old son ate his chili yet & by that time he ate about half. My wife threw the rest out. Later that night my son came down with the worst diarrhea & pain in his abdomen. A couple days later he vomited so much. My daughter doesn't eat the chili & was unaffected. I by the way was sick till Saturday night. Tuesday I called up customer service.

A very nice woman took down all the information as to what happened & at which location. She assured me that someone would call me back. No one did. So I posted a complaint via email to customer service on Friday, about what happened on Monday. The very next day a nice gentlemen called me & said that there is nothing he could do that the food at Wendy's is perfectly safe, & this is the first time that food poisoning has ever happened at any Wendy's.

The problem with that story is there is posting of raw hamburgers all over the internet at different locations. And he said that food poisoning doesn't come up that quickly. (That's not true, Staphyloccal 30 minutes-8 hrs later, Vibriobacteria 4-96 hrs, Toxin-Caused Scombroid poisoning 5 minutes-1 hour, Botulism 12-48 hours.) He acknowledged that's correct. So he said the Insurance Company would call me back the next week on Wednesday. They did not, but he called back instead & said they didn't believe me, that I and my son coincidentally caught a virus. They wouldn't even give me my money back for the chili $1.49 and $1.99 + tax.

Well I just want to warn everyone to be careful at Wendy's, God forbid you should also come down with a Food-borne illness from their chili, they won't believe you either. To be forewarned is to be forearmed. I will never set foot in a Wendy's again.

DULUTH, GEORGIA -- The most mind-blowing thing ever just happened to my wife and I at Wendy's in Duluth, GA tonight. From the time we walked in, every employee was as rude as I've ever seen. And I eat fast food all the time so trust me I've seen my share. My wife and I blow it off as just a very rude employee and get our food and begin eating. We just happen to run into her cousin and friend who had just ordered and received the exact same rude service. We decide to sit down and eat with them. 10 minutes after 10 o'clock the "manager" yells at us across the store from behind the counter saying exactly "yall haveta leave because the dining hall is closed".

We informed her (in case she couldn't tell) that we weren't finished eating yet and told her that we'd leave as soon as we were done. We were being absolutely normal guests. We were not being loud or obnoxious or anything and also this is a Wendy's where the drive through stays open late so it's not like we were holding them up from going home or anything. Either way, we were paying guests who were still eating the food we just paid for and she was telling us to leave.

As we are stuffing our faces as fast as possible and leaving the restaurant, my wife's cousin asks for the lady's name who was telling us to leave and out of nowhere she calls him a **. We were all shocked. She proceeded to curse him out for 2 straight minutes and I even went over and asked "so let me get this straight, you are the manager and you're cussing him out right now?" She said something to the effect of "that's right you stupid S.O.B." I don't really remember because I was shaking. I was so mad at this point.

Most unbelievable thing that I have ever seen at any place of business much less a well known retail food chain. I will persist with this until she is fired. Good luck to anyone wanting to eat at the Wendy's at: 2076 PLEASANT HILL RD, DULUTH, GA 30096 US. Thanks for listening to me! I feel a little better now.