ALLENTOWN, PENNSYLVANIA -- Yesterday I was in an urban area I am unfamiliar with, and needed a quick bite to eat. The only place visible was a Wendy's, and the last time I was in one was July 2007. Had a totally disgusting Baconator and the usual horrible customer service and said I'd never return.
I decided to give it a try, figuring it is only a $1 hamburger, how bad can it be? The counter experience was just as I recalled. 3 CSRs walking back and forth and standing around looking stupid. **, the Employee of the Month according to the picture prominently posted in the area, was flirting with the register person and/or looking like she didn't know what to do. I recognized her by her earbud, which was also in the picture. I was thinking she could use one of those TVs like in McD's that shows the pending orders.
A patron walked up with his receipt and stood waiting to speak with one of the people who were ignoring him. He patiently stood for 4 minutes, and finally someone saw him after ** walked away, right past him, and out of the field of view. They hadn't given him his soda with his order. A "family" walked in, and the 5 year old insisted 5 times in 15 seconds that he had to have bacon on his burger. The future of America. His mom said she wanted "the largest soda you can give me." The apple and the tree, in the same place. I waited 8 minutes for my hamburger, and was amazed that ** was able to locate it and hand it to me.
I left the restaurant so as to not hear the outcome of whether Junior got his artery clogging waistline expanding bacon burger. As I stood in the parking lot, I sampled the merchandise. The first thing I noticed was fresh red onion peeking out. Then the square burger. I bit into it, and the sweet flavor of the onion and pickles hit, followed by the tender burger. It was most enjoyable - far better at a glance than my usual McD's burger. It was actually "prepared" medium, and not cooked to death. It appeared more like meat than what I usually get at McD's.
As I considered this sequence of events, It occurred to me that the customer service was just as lousy as I remembered at Wendy's. Then I thought "if I had one of these burgers regularly, the novelty might wear off and I'd also have to deal with the customer service." So, it's back to McD's for me, but maybe I'll switch up once in a while for a change. I'm usually one to focus on quality of the goods, but I find it interesting that customer service is at least as important to me when it comes to fast food.
PARMA HEIGHTS, OHIO -- Wendy's is the only place I buy my French Fries. Even if I buy the rest of my meal somewhere else, I always stop at Wendy's to get my fries. Today, I stopped at Wendy's and went inside to order my fries. I was told they were just being made. I like that, that means they are going to be nice and hot. This Wendy's ALWAYS has nice hot fries, they really are the bestest!
Anyway, I got my order to go and the bag was steaming hot. However, those great fries that I'm so used to, were completely ruined by so much salt that they put on them. Now, I have always been one that salts everything, so for me to say something was too salty is really a surprise to others.
After eating just a few fries, my tongue and the roof of my mouth were actually sore and felt raw. My Dad sat down to eat his and he had the same problem. I was so disappointed because they were so fresh and hot and just enough crispiness on the outside yet hot and soft on the inside, which is the way I would describe the PERFECT Fry! I tried to ignore the salt for as long as I could. Then, I even took my fingers and rubbed the salt off each fry before I ate them. It was really hard for me to just throw them away, because as I said, they were cooked so perfectly... but the salt was just too much to handle.
I don't know if one employee salted them, then maybe another came along and salted them, not knowing they were already salted... but why-o-why would you ruin such a beautiful, perfectly cooked fry like that? WHY??? WHY??? WHY???? My Dad and I just couldn't finish them because our mouth and tongue were so sore. It's now been about two hours since I ate them and the inside of my upper lip feels a bit swollen.
I hate to write a complaint because this Wendy's location have always served perfect food for as long as I've been going there... but I just needed to bring this to their attention. Yeah, I'll still go there and yeah, I'll still buy my fries there, hoping this was just a one time thing.
PANAMA CITY BEACH, FLORIDA -- I had to wait through traffic to get into the location on Thomas drive in PC Florida taking probably 10-15 minutes to start this complaint. I ordered our drinks 5 of us. 2 sprites, 1 coke, and 2 large sweet teas. I ordered 2 #4's, 1 #7, 2 grilled chicken sandwich meals. I got to the window I got 1 small tea, 1 large tea, 3 cokes. I told the man the drinks were wrong and that both teas were supposed to be large and he smarted off "She read you your order back didn't she!" I said, "Yes sir she did but when she read it back it was what I ordered and this is not right."
He said, "We didn't charge you for that" and I told him, "I didn't care what it cost." I wanted the large teas and I gave him money. He got aggravated like he didn't want to exchange the small tea. Then I told him the cokes were supposed to be sprite I thought he would stroke out. Then to the food order. He handed the bag out the window and I just counted the sandwiches and we were 2-short the chicken sandwiches.
Well he repeated the statement about she read your order and you should have listened. "She read your order out" and I told him again that "she read it out right but the order was wrong." I paid 36 or 37 dollars. Needless to say I was furious this manager had belittled me, he talked down to me as if I were stupid after I had gone out of my way. Waited for 15 minutes in traffic finally pulling into some amusement park next to it and having to wait to get in the entrance then for me to have such terrible service. Not to mention my husband and I didn't get our meals.
I will never go to that Wendy's again and I suggest you get someone down there that has a few manners to run your store. Figure out a better entrance for the store. Get order takers who know how to key in what they repeat to you. I hate to complain but that night was such a bomb because I had gotten so upset. We went to the room and I had potato chips for supper.
GAINESVILLE, FLORIDA -- Wendy' 33 Feb.7, 2012 at 1:37 pm Reg# 1 Cashier **. Outside they seemed to be very clean. No one was in the drive through, and there was no big line it seemed inside. We went in and there was no one ordering but there was some customers waiting for their order. We ordered a #1 with no cheese, no pickle, large fries, no salt and 1 med. drink. My son mentioned the mess in the cook area. It was a mess, I could see it if they were slammed but they were not. We got our drink and was waiting when the Burger cook came over to ** and said to him if the burger had no salt. He said no the fries have no salt.
My burger was made and sat at the station before the customers in front of us even got their food. One order of fries just got done but instead of pulling mine out they dumped it and salted it. There was one man behind us and he got his food before either of us did. They finally gave the customer in front of us their food. We were still waiting. The fries' cook told ** to offer us their apology because of the wait. He told her he did but he did not say anything to us at all.
As we waited, the fries' cook finally pulled up the second order of fries and loaded them into a large box and put both my burger and fries in a bag and handed it to me. We decided to just sit so I could eat. I needed something. I was not feeling well. So we sat down and that is when I found that my hamburger was cold and my fries were pulled out before they wear done. So, I ate my hamburger and threw away the fries, and the fries were the reason I went to Wendy's, but they left a bit to be desired. As we left a customer from the drive through came in and complained about the fries.
CITRUS HEIGHTS, CALIFORNIA -- I would like to say that the Wendy's in Citrus Heights Ca, across from the Sunrise Mall is a joke. I went through the drive through on date 01/17/2012 and the service I received was just terrible the people working the late shift including the manager were very rude and inconsiderate. I ordered a classic single meal and 3 dollar burgers. I received fries that had looked like they had been cooked twice over. They were hard and brown and not even hot when I tried them. I noticed this when I got to the street light just down from the Wendy's I purchased them from.
So I went back drove through the drive through stopped at the window they did not see me. So I went back a second time there was a car in front of me. The people working at the Wendy's turn the lights off and said they were closed. I said "I am not happy with the fries would you please give me my money back or replace my order." And this is what I got ''NO'' SORRY we are closed you will have to come back in the morning.
''THAT'' IS TOTAL CRAP! I paid for fries yes but fresh fries and if they could not replace my order they should have right there given me my money back but instead I had to drive home with fries I could not eat. ''So'' half of the order I got it was not a good experience the workers should be fired. There is ''no'' excuses for that kind of service and the attitudes sucked. They are getting paid and they are not even doing their jobs! Part of working and running a business involves treating the consumer with respect which I did not receive. I should not have to come back in the morning when I got there just 1 minute before they closed.
''Also'' anyone that does not care enough about their job to see that the customer leaves the store with the product they paid for should not be working for the company. I saw a lack of caring and respectful attitudes. I do not recommend Wendy's in Citrus Heights Ca, across from the Sunrise Mall to anyone who cares to receive what they paid for. The store and the workers should be inspected and replaced.
MEMPHIS, TN -- I went to the drive thru tonight and the girl taking the order was cussing at her 2 children who she brought to work with her (around 7-8 yrs old) while she was taking my order. I pulled to the window for my total b/c she couldn't even get that right. While she was standing there yelling at her kids, and stuffing french fries down her throat, she took my money and gave me my change (without a receipt of course) then instructed me to reverse my car and back away from the window.
There was another car behind me who also had to back up to make room for me. She finally then waves me forward to pick up my food. She hands me the bag and slammed the window shut and continues with her fries and drink. Her children stood there pulling on her shirt as she ignored them, to tell her that I was still sitting at the window. She opens it up with "yea, what you need?" (How rude!) I told her that she didn't give me my drink. She hands me the drink and without thinking I pull away... Once I got at my destination, I opened my bag only to realize that there was no salad dressing for my salad. Which just made me even more angry.
I called the store and was told to come by tomorrow and talk to a manager. But how can I even prove I was there without a receipt? Completely unprofessional, unorganized and unsanitary. There were 2 kids in the back behind the counter... are these children been made to wash their hands, or taught not to sneeze or cough on food? They weren't wearing any hairnets, gloves or anything.
Children DO NOT belong behind the counter at a fast food restaurant. Well in this case they were the only ones who seems to be paying attention to what was going on. I will never eat there again and will tell anyone who will listen not to either. I will be stopping by tomorrow to speak with a store manager and not just some little girl they have answer the phone and say she was. There is no way a true manager would let any of this happen.
CINCINNATI, OHIO -- I think that this was the worst experience I have ever dealt with at a company. I am very empathetic towards people who work at underpaying jobs. I worked in customer service for a few years and know just how great people are towards you while you're on the clock even though the pay still is not enough to deal with unnecessarily rude people for 8+ hours.
Therefore, I was surprised when the cashier was rude when asking for my order, rude after taking it, giving me the wrong change, telling me I can have my receipt "when she's done", telling me I can have my change since she "has to open the drawer anyway to put in a roll of pennies", giving me a wrong item in my order, asking my sister with an eye roll "well which one do you want," when discussing frosty or frosty floats. I mean it went on and on.
I asked her who the manager was and she said his name with a nasty tone. I complained on the company website and never received a response (after I had contacted the manager who rushed me off the phone). So I decided to write another review almost three months later and they got back to me the same day. Now I am just waiting on a phone call and we'll see where it goes. People like that cashier do not deserve to keep their job.
I could see a reason for her to continue being rude to me if she was having a bad day and I was also rude, but I stayed nice the entire conversation and every single reply whether verbal or not, was incredibly rude. I don't even write complaints or care when I have the normal poor service, which tells you how bad this case was.
Commentary on the new Natural Fries from Wendy's: Well, my place was one of the test markets, and I've had nearly a month to test. Glad to say that these fries are good. Now, they're just fries. A side order for most, a take it-or-leave-it food that all burger joints have. But you have to hand it to them, these fries are different for fast food.
These new fries have the skin on (a certain percentage of it), sea salt, and has a special blend of oils that it's fried in, rather than the regular stuff they would used to fry that chicken piece). Nothing else is supposed to be added.
The result? Tastes like something I would have made at home. I do indeed make my own fries, but results vary from time to time. I do love leaving the skins on.
So if these are "Natural", and only contain 3 ingredients, potato, salt and oil, what were they before? What do the other places sell? Well one of the major ingredients that a lot of folks find surprising that other fries have is sugar. Sugar is sprayed on to fries from Mc'D's and BK. Makes them a bit more rigid, and of course, makes them taste better. Sodium acid pyrophosphate may be added for color, and whatever stuff they add to the regular salt on the regular fries. Of course, there are those waffle fries over at places like Chick-fil-A that are great chunky things, that are probably just as good, but that's for another review.
But is it healthier? Nah. It might have less sugar, but these "Natural" fries are just cut potatoes, just like the other places. But they sure taste good. It could be the skins. It could be the oil blends they use. It could be the bigger chunks of salt. And don't give me that about salt being bad. Salt is very good for you. There's no such thing as too much salt on fries. I'm diabetic. But I want to live! Bottom Line: It's better than the regular stuff. Try it when it comes to your town. Right now, I have half a mind to stop over a drive-through and order just the natural fries.
JACKSONVILLE, FLORIDA -- I am fortunate enough to have a few dozen options for fast food close to me yet the closest one to my home is Wendy's in Jacksonville on Post and Cassat Street. I like a few of their items so I occasionally make an attempt to get a meal there. I say "attempt" as in the 10 most recent attempts, the order has never been correct. It doesn't matter what time you go, the line in drive through never moves even if you're the second car in line and if you go inside, you have to set off a flare to catch anyone's attention to wait on you. I was the first one in line on 3 of those 10 occasions and have waited 15 minutes only to get a wrong order.
The staff is lazy, shiftless and has no direction and the managers seem to be changed weekly. The staff and management are always so engrossed in their personal conversations they barely acknowledge you are there to buy food!! One fool threw me attitude when I had to interrupt his personal conversation to ask for my food which was sitting at the window. He told me it wasn't ready and pushed the bag back out of sight. Then 5 minutes later presented the same bag and said sorry for the wait. Of course the order was wrong so it came back anyway. Invariably, all the employees have bad attitudes and often challenge you when you complain your order is wrong.
I have been shorted sandwiches, shorted change, told I ordered the sandwich wrong... you name it. I don't even bother pulling out of the drive through because when I check my sandwich, I know it's wrong so I always ask for my money back. When I go out of town I never have a problem so that's how I get my Wendy's fix since in 10 attempts in the last year I still haven't had a correct order taken. Fast food isn't fast in this town as a rule and I hope this Wendy's closes and that something, anything will take its place. It can't possibly have any poorer service!!
N ATTLEBORO, MASSACHUSETTS -- Let me tell you about a true, even though hard to believe story, about an outrageous level of incompetence I was the recipient of today at Wendy's. ON Sunday at about 2:15 PM, I visited Wendy's in North Attleboro, MA. After leaving and about ten minutes later, I realize I left my new leather jacket on the chair.
I immediately called the Wendy's and spoke to assistant manager (name withheld). I asked him to go over to where I was sitting and he should see my black leather jacket on the chair. He responded he had the jacket and would leave it in the office. I told him my name was Kevin and I would be back to get it in about an hour or two. This "assistant manager" told me he would be there until at least 4 pm. I then REPEATED MYSELF and reiterated "OK, MY NAME IS KEVIN."
I returned to Wendy's at 4PM, I spoke to a female manager who just arrived for her shift. She checked the office and there was no jacket. I was astounded, but not nearly as shocked as what I was about to hear from the assistant manager.
About 4 employees, including the oncoming manager gathered around to listen to this incredulous explanation from assistant manager. Apparently, when this "assistant manager" retrieved my jacket, there were three young men who eating next to where I was. This "assistant manager" said they were traveling in a business van with tinted windows. One of these men came back into the restaurant within minutes and claimed the jacket was his.
And, without asking if he were Kevin, WHY or HOW could I have returned in only 5 minutes, without questioning the man, even when I said I would be back in NO sooner than an hour, this "assistant manager" handed over my NEW leather jacket I bought 3 months ago for $399. AND, this "assistant manager" HIMSELF identified these men as STILL sitting next to where I was, WHEN I CALLED HIM to retrieve my jacket. They were STILL sitting there! DUHH! Are you serious? I was absolutely appalled, as I cannot recollect experiencing a total void of competence as this.
I want to let Wendy's know of this hard to believe occurrence at their North Attleboro, MA store. I want to let the WORLD know. This is clearly one of the most outrageous acts of incompetence the majority of the population could ever experience.