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Wendy's Consumer Reviews - Page 3

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Gross French Fries
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELLEVUE, NEBRASKA -- Ordered large French Fries at drive through. After pulling away and opening the bag, I saw dark colored French Fries. They tasted very old and greasy. The worst French Fries ever. I bit into one and spit it out.

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Flies
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

HENDERSON, NEVADA -- Went into Wendy's and ordered. The vanilla frosty machine broke while they were getting my frosty. Ordered spicy chicken and 2 burgers. Both burger orders were wrong. There were flies bothering us the whole time we ate!! At least 6-7 flies landing on us, our food and table. Last time for that Wendy's!

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5 People of My Family Got Food Poisoning
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLUSHING, NEW YORK -- 5 People out of 7 got a stomach virus by eating Wendy's burgers. The other 2 never ate burgers and instead ate chicken sandwich. I don't think I would ever take my family to this restaurant again.

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Burger Extra Cooked, My Stomach Sick
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FAJARDO -- I got very disappointed with manager and staff that were responsible of inspect the products that they deliver to people including small kids that could be very dangerous in the human consumption. I noticed both meats were burned or toasted all around the borders. After I ingested it I experienced a strong abdominal pain that make me feel weak and dizzy. I really like Wendy's menu but my concern is someone from this luxury burgers franchise get involved before the reputation decrease to the ground for good and save the reputation always had.

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B/c Price
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

GREENVILLE, MICHIGAN -- I have eaten at Wendy's for years. The last time we ate there the Jr. bacon cheeseburgers was 1.79 cents. This is up from 1.29 which was up from 99 cents not long ago. This price seems a bit extreme. I know gas prices were up to 4.28 a gal., but the price has gone down but not the price of the burger. Needless to say I will not eat at Wendy's in the near future.

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Very Pleased
StarStarStarStarStarBy -
Rating: 5/51

HIALEAH, FLORIDA -- Today June 21st. On my lunch break I visited Wendy's and purchased a berry salad which by the way I loved. I wanted to Thank You. It was very pleasant when you are greeted with a Good Afternoon & Thank You. I notice these things a lot since I am customer service representative and I do it all day and my customers appreciate it. Thank You, Thank You.

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Still the Same
By -

My daughter came home for a visit late last Friday night and, as usual, was hungry when she arrived. It was around midnight, and the only place open was Wendy's drive-through. So off she went to get some late night snacks. I had my usual chili and baked potato, and she had a bacon cheeseburger from the value menu. She also bought some nuggets for us to share.

I was a little worried about the chili because there have been reviews lately that the quality has gone downhill. Since I hadn't had it in a long time, I wondered if the chili from my Wendy's was still as good. When I opened the container, I was pleased to see that the chili was thick and meaty. After only one spoonful, I knew that nothing had changed. It was hot and delicious, and the same quality as always. The potato was also hot and fresh, and the nuggets were extra crispy and tasted like they were just made. My daughter's burger looked extremely appetizing with two big slices of crispy bacon.

Even though it was midnight, all the food was freshly cooked and perfectly prepared. So I am pleased to report that Wendy's in my town is still the same, including the chili. Now, if I could just get them to make vegetarian chili, I'd have it made.

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Could Not Believe It!!!
By -

Stopped in on the way to meet my granddaughter. Was looking forward to seeing her and her mother and having a little time to visit with each other. I am usually not one to complain but consider myself to be very understanding as I too work with the public and know how things do happen occasionally.

  1. Took a long time to order. When I finally got to the 'lady' that was taking orders, she never even looked at me. Seemed to be very disgruntled. But I know it can be unsettling at times so I tried to understand her attitude.

  2. It took 20 minutes to get my order. During the time I was waiting, no one ever explained what the problem was with my order. As I was standing there waiting, my daughter came up with the drink cups and told them that there was no ice and asked if she could fill our cups with ice from in the back. The lady with the 'manager' name tag on, jerked the cups out of her hand and went to put ice in our cups. Then we discovered that there was no carbonation to the sodas, no tea, ketchup, etc. Napkins were all over the floor as well as straws.

  3. I then started to look for their sanitation score from DHEC. I could not find one on the door or at the register. We were not the only customers that noticed all of the problems that this particular Wendy's was having. It was a lot to overlook but the attitude of the management and staff did not help things for them.

I know that Dave worked very hard to build Wendy's up to a wonderful eating establishment. It was his life. Too bad since he has passed on that whomever is in charge of customer relations no longer cares enough to have a "live" person to answer the phone and address the problems. I wish someone in Dublin, Ohio (where Wendy's originated) was paying attention!

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Food Poisoning - Wendy's Chili
By -

On Monday, Feb.16, 2009 I & my two little children went to Wendy's in the town of Edison, NJ. We arrived at 12:27 pm. We ordered a small chili, Large Chili, & two Kid's Meals (nuggets/fries). I ate the Large & my 8 year old son ate the small chili. About 2-4 hours later I was by myself in the Home Depot & all of a sudden my skin turned white, my head was aching terribly, I felt like I was about to vomit, my face & head was dripping sweat, my abdomen was hurting something fierce and got a bad case of the runs. Was stuck in that bathroom for an hour in agony.

I called my wife to see if our 8 year old son ate his chili yet & by that time he ate about half. My wife threw the rest out. Later that night my son came down with the worst diarrhea & pain in his abdomen. A couple days later he vomited so much. My daughter doesn't eat the chili & was unaffected. I by the way was sick till Saturday night. Tuesday I called up customer service.

A very nice woman took down all the information as to what happened & at which location. She assured me that someone would call me back. No one did. So I posted a complaint via email to customer service on Friday, about what happened on Monday. The very next day a nice gentlemen called me & said that there is nothing he could do that the food at Wendy's is perfectly safe, & this is the first time that food poisoning has ever happened at any Wendy's.

The problem with that story is there is posting of raw hamburgers all over the internet at different locations. And he said that food poisoning doesn't come up that quickly. (That's not true, Staphyloccal 30 minutes-8 hrs later, Vibriobacteria 4-96 hrs, Toxin-Caused Scombroid poisoning 5 minutes-1 hour, Botulism 12-48 hours.) He acknowledged that's correct. So he said the Insurance Company would call me back the next week on Wednesday. They did not, but he called back instead & said they didn't believe me, that I and my son coincidentally caught a virus. They wouldn't even give me my money back for the chili $1.49 and $1.99 + tax.

Well I just want to warn everyone to be careful at Wendy's, God forbid you should also come down with a Food-borne illness from their chili, they won't believe you either. To be forewarned is to be forearmed. I will never set foot in a Wendy's again.

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They Never Get My Order Right
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT WAYNE, INDIANA -- My wife enjoys Wendy's chili so I have gone to Wendy's with her 6 times. I just order a double cheese burger with just lettuce, tomato and onion. They have yet to get it correct, the problem is usually someone assumes that mayonnaise is part of lettuce tomato and onion. Normally it takes one more try to get it correct. Although my wife and I were traveling and stopped at a Wendy's in Iowa. I ordered my usual. My wife ordered some food also and we paid for our food. The young man working the counter gave us cups for our soft drinks and we went to fill them while waiting for our order.

We returned to the counter and continued to wait while several other people ordered and received their food. My wife asked when our order would be ready. The young man looked confused and called the manager over. Apparently somehow our order had been removed from the system or marked as done. The manager had our order hurried through and we sat down to eat. My wife's order was fine. My cheeseburger had mayonnaise on it. I was just going to wipe off all of it that I could but my wife took the cheeseburger, went back to the counter and complained.

The manager again stepped in and said he would get it taken care of. He returned in a few seconds with the cheeseburger. They had scraped the mayonnaise off, put it back on the bun and re-wrapped it. When I unwrapped it I told my wife I could have done that, she got really pissed. Took the food back to the counter. The manager said he would have a new one made. And when he brought it to the table this time it was correct.

I should mention also that there were 3 local uniformed police officers sitting a few tables away, watching intently. At first they must have thought I was a trouble maker as my wife and I were traveling by motorcycle. By the time the manager got the cheeseburger correct, the police understood what was happening and said nothing but I did notice one of them was grinning and shaking his head...

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Wendy's Rating:
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1.6 out of 5, based on 67 ratings and
287 reviews & complaints.
Contact Information:
Wendy's
One Dave Thomas Blvd.
Dublin, OH 43017
888-624-8140 (ph)
www.wendys.com
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