WARNER ROBINS, GEORGIA -- I went through drive through and got 2 small cheeseburgers an water. I give employee $20.00 she only gives me back $7.00 and I told her that was a $20.00 and she said it was a $10.00 so we had words and she counted the drawer and said the drawer was right but she also falsified the receipt by putting in that I give her $10.00 so naturally her draw would come out right, I'm not stupid I have worked in fast food and know how the system works. I will never put foot in another Wendys and I will make damn sure that I write a letter to the editor and I'm taking this all the way to corporate. I'm tired of consumers that make very little money and live pay day to pay day and then what little money you have it is taken from you because of the dishonest people that work at these places. I'm pissed and I'm taking this to WMAZ and Better Business Bureau and to corporate in Ohio.
PORTLAND, OREGON -- There was a cockroach running around food on the table at Wendy's at Interstate Avenue and Lombard Streets on young mother little son's food. The manager had the unprofessional attitude that he accused the woman of lying, saying there was no cockroach. Then after I caught it with the Wendy's receipt I had in my hand, he tried to accuse her of bringing it in with her.
The whole experience ruined a lot of customers stomachs including my wife and I. And when we all wanted a refund the manager guy started his lying rant that there was no cockroach, which I now have in a Ziplock bag we had in our car. I must get to the local health department, the roach is still alive in the Ziplock running around on the Wendy's receipt I squished him with. In the end the woman that had this disgusting experience with her and her son's meal at Wendy's got her refund, and was yelling how she will never go to Wendy's again. The rest of the customers who were sickened by the whole experience were refused refunds by the lying Wendy's manager saying there was no cockroach. We got the proof whose lying.
SWANSBURRO, NORTH CAROLINA -- I went into this Wendy's to grab a quick bite to eat while my husband filled the gas tank. It took me 10 minutes to order my food and another 5 minutes for them to fill it. I only ordered two jr. cheeseburgers. There were 6 people behind the counter and the lady who took my order was the only one who was doing anything. The rest of the employees were too consumed with the ketchup packet that had been stepped on. There were only two other customers infront of me.
When you got my order, the hamburger patties you could tell had been sitting for a while and they just barely sprinkled on the rest of the ingredients. I will never be going back there again and I will not be going to any Wendy's for a long while.
DOUGLAS, GEORGIA -- My husband and I went into Wendys in Douglas Georgia as we worked hard all day and were very hungry. We passed several other places we could have brought our business to, but always liked Wendys food. It was pouring rain as we got into restaurant. As we were going to dine on June 22 about 3:30pm, there was only one customer ahead of us and their order was taken. We were not even acknowledged we were standing there waiting for several minutes. Just to be acknowledged with something like I will be right with you as what most people do when they are too busy to wait on you. There was nothing and they were not busy as far as I could see. There were at least 3 workers, which 2 of them looked straight at my husband and I waiting to put in our order they were getting customer ahead of us food and no one taking our order. We stood there a few more minutes and still no acknowledgment of our presence, they did not even have anyone in drive through. I was so angry of being treated like that very rudely we left and went to Mcdonald's, driving back in the rain going in to eat where our order was taken immediately and friendly service which you lack at Wendys in Douglas Georgia.
I usually let things of this sort go but can't help but wonder if we were black would we have gotten service.
WARREN, MICHIGAN -- I was being nice to some friends and I went to Wendy's to get some food for them and myself - lunchtime. I placed the first two orders for them, Single, cheese, small chili instead of fries and a Coke. TWO, not one. Yes the same. That's when they turned their filter on, because I only got one. It came out to over $13.00, so I though I paid for two. Then my lunch, sandwich only double cheese, everything no mayo no pickles, medium frosty. "is this a combo?"(?) Sandwich only. Another $7 or $8.
Then comes the food, I'm still missing a chili and a drink and a frosty. After some amount of time, she informs me I still need to pay for one of the singles and the double... another $3 something and $4 something...?
End result. Cost of 3 separate orders $31 and some change, got a single instead of that double, and it had mayo and pickles. I used to like coming here, but isn't there are Arby's and a Taco Hell right down the road.
Why, yes there is.
HONOLULU, HAWAII -- I went to Wendy's the other day to get a quick bite and a drink. I decided to go through the drive through, as it was rainy some. The line was a little long and moving very slow. I finally got to the order window and placed my order after they had to make one correction and was told it would be $4.85 and to drive to next window.
I had to wait over two minutes to get to next window and once I arrived, I was informed they did not have my order. The girl at the window said she did not take it, someone else did. She could not find it and called over someone else. The girl then re-entered the same order and said it would be $8.95. I said to just forget the entire order and asked if a manager was there. The second girl said she was the manager and I decided there wasn't anything more she could do.
I then waited another three minutes for the car in front of me to complete their order as it appeared they had also made mistakes on her order too.
GRANVILLE, OHIO -- My experience with this Wendy's in the morning has been AWESOME!! They really take care of their customers. They are fast, friendly and go out of their way to offer good customer service. I think Wendy's has the best fast food breakfast...blows away McDonald's. I really miss stopping at this Wendy's :-( I live in New Albany now and the service at that Wendy's is pathetic! They are so rude in the mornings. Anyway, I wanted to give KUDOS to the Granville Wendy's for offering such good service and a good product. They need to give lessons to the New Albany location!!!!
NEW ALBANY, OHIO -- I stopped by the New Albany location for breakfast because I think Wendy's has a phenomenal breakfast. I stopped every morning at the Wendy's in Granville, they open at 6am. The Wendy's in New Albany used to open at 6am but now they open at 7am (really??) Anyway, I stopped at 4 minutes until 7am and still couldn't get served. The man that answered the drive-through said "we don't open until 7" I said "that's in about a minute" He said "no, that's like in 4 minutes" Really?? You're going to argue about 3 minutes. He was so rude!!! That's not the first time they have been rude to me at the New Albany location. If I were Wendy's Corp. I would seriously consider some management change at the New Albany location!! BTW, if you aren't going to serve customers, then DON'T turn on the menu lights....really??? That's just ridiculous!! If it were my company, I would have been happy to serve a customer at 4 minutes til 7am. SERIOUSLY, never going to that location again!!!!!!
My sis-in-law and I went to Wendy's this morning for a quick bite to eat before some shopping.
She ordered an iced mocha and I got an iced vanilla latte. The price was great, only $1.79 each for the small size. The coffee itself was AWFUL! My latte tasted like vanilla syrup and water and her mocha tasted like chocolate and water. Both coffees barely had any coffee flavor. We were in a hurry so we didn't ask for replacements or refunds.
This is very disappointing as Wendy's is one of the few fast food places I still like. I'll continue to go there, I will just skip the coffee next time.
JACKSONVILLE, FLORIDA -- I went through the drive through and asked for 2 regular fresh hot 5 piece nuggets, 2 deluxe burgers and 1 Sprite & Root Beer. The lady replied "its lunch time' I said and what does that mean? Everything is always fresh. I said not all the time, that's why I'm requesting for a hot meal. Thank you, I'll pull around. She me 2 drink the lid was dirty with mustard and dirt on it. I gave it back and asked for a clean lid. She gave me a drink and I said thank you. I grabbed my food, pulled up and the food was cold. I get out with my and open my drink and there's a fly floating in my drink. I asked for the manager. The same lady said she was the manager. I said, wow you're putting flies in drinks. She replied I didn't fix it and slammed a medium cup on the counter and said fix your own. She didn't apologize or anything and I gave her food. She yelled get me some fresh nuggets and then dropped them in the bag and walked off.