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Order Problem
Posted by Alain on 09/17/2009
HOMESTEAD, PENNSYLVANIA -- I've tried to work with the folks at the Homestead, PA Wendy's, but they just can't seem to get my orders straight. They've continually left off the cheese on my burger when I've requested and paid for it(7 times in the last 3 months). I call the manager, they say come down for a reimbursement (that's good, but it's gotten old) and I just have to accept the fact they don't like putting cheese on the burger. I tried ordering a number 2 (double with cheese) to see if that helped. They charged me for the 2 and gave me a single (number 1) with no cheese. Folks, I can't open and check the burger in the drive thru lane with hungry people behind me. McD's is a little further drive, but they've never given me a wrong order yet so they've got my business. By the way, the wife, Mother-in-law and I have been going to this Wendy's after church on Saturday every week for about 4 years now. So at an average order of $25/week for 50 weeks (two weeks subtracted for vacation), you lost, um, $1,250 per year worth of orders. Pity.

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Posted by Anonymous on 2009-09-17:
Pull into a space and open your item to see it's correct. Sheeeez, 7 times in 3 months and you still don't check? I'd either stop going there or go inside to order so you can check it there if you don't feel comfortable checking it in the drive-thru.
Posted by Alain on 2009-09-17:
I'm not going there anymore. Going inside sorta defeats the fast food idea. Yeah, 7 times is a lot, but they were always nice about the apologies and so I thought I'd give them a maximum chance.
Posted by Eloise on 2009-09-17:
Yes, they absolutely should get the order right. But, I check everything in the bag before I pull away from the window. I figure with the high turn over it's likely the worker is new.
Posted by Anonymous on 2009-09-17:
Eloise, good answer and just what I was thinking. I also know how easy it to to mess up an order that has a request for something that does not come on it.

Like cheese on a hamburger. Why not just order a cheeseburger?! It comes up on the screen as HAMBURGER with cheese beneath it. Easy to miss when you are busy and trying to get orders to all the screaming kids and rude customers inside.

You can have the same issue with McDs.
Posted by Anonymous on 2009-09-17:
One should not have to inspect each and every sandwich while in the drive-thru lane and most people don't. That's just silly. I expect the businesses I do business with to get it right the first time most of the time. If they can't handle that then I move along. They need me more than I need them. It's just that simple.

Excellent review Alain.
Posted by tnchuck100 on 2009-09-17:
Joe Pesci explained very well what they do to you at the drive-thru.
Posted by Anonymous on 2009-09-17:
Stew....in a perfect world, I agree with you. I would venture a guess that there are reviews like this one for all fast food places. Remember, these most times are kids working there and probably had aps in at all the burger places so no matter which one you move along to, you're gonna have the same level of employees and the same mistakes.
Posted by PepperElf on 2009-09-17:
but there's another statement too

Insanity: doing the same thing over and over again and expecting different results.
Posted by memoryx57 on 2009-09-17:
Good answer Stew...I agree. I can see opening the bag and giving it a cursory look-see to make sure you have everything but to expect everybody to open every single burger and make sure everything is on it is taking being responsible a little too far. Give them a couple chances and if they still can't get it right, then just write them off and go somewhere else. Good review.
Posted by Anonymous on 2009-09-17:
I'm gonna go out on a limb here and venture a guess that alain doesn't order a *hamburger with cheese*, but actually says the word *cheeseburger*.

why on earth should you have to hold up the line unwrapping your burger to check for cheese? or pull into a parking spot to check? or go inside and order? that's crazy talk. you gave them multiple chances and they failed.

excellent review alain and best answer stew.
Posted by Anonymous on 2009-09-17:
"They've continually left off the cheese on my burger when I've requested and paid for it"

If you have to request cheese, it is a HAMBURGER. My post stands.
Posted by Anonymous on 2009-09-17:
If you want your order to be correct then check it before leaving by ordering INSIDE the place if you must have their food(?) In these instances you need to be proactive and it only takes a few seconds to do this and quite frankly Alain, you all are eating WAY too much fast food so in truth "their loss is your gain".
Good luck.

Posted by Anonymous on 2009-09-17:
Really, we've taking this down to debating whether a hamburger with cheese is the same as a cheeseburger. Yeah, okay, I'm convinced a hamburger with cheese is definitely not a cheeseburger. All my life when I've ordered a quarter pounder with cheese I thought I was getting a cheese burger. I WAS WRONG. I was actually getting a hamburger with cheese. And that makes me sad.
Posted by DigitalCommando on 2009-09-17:
It does not matter HOW the request for cheese was initiated by the server or the customer, that fact that it WAS ordered is the only thing that matters. How hard is it to comprehend such a simple concept? Yes we could install an x-ray machine with an optional cheese sniffer attachment in our cars to ensure proper service OR we could just expect them to do what they are supposed to do
(oh, but that would would put the blame back on the business and we certainly wouldn't want to ruffle the feathers of the anti-consumer birds perched up high in their nests that reside here now would we?)
Posted by PepperElf on 2009-09-17:
actually i see where lady scot has a point

yes a hamburger with cheese is a cheeseburger
but if you're working a drive-through and trying to move people out asap, it can be possible to just see the "hamburger" portion and miss the "cheese" comment below it.

wrong? maybe. but very human

and now im thinking of the navy galleys i've been to.

sometimes when asking for the food you want, if you don't want rice and say "none of that rice", sometimes all they hear is the word 'rice' so that's what they give you.

Posted by Anonymous on 2009-09-17:
Stewart, it's a matter of SEMANTICS. It depends on what FF joint you are at.
Posted by PepperElf on 2009-09-17:

i suppose the answer is to make the drive-through workers slow down then.
i mean yeah you can demand they work at as fast as possible and demand 0 mistakes at that pace... but well hell you can also demand someone plays a violin while running down a track at a full sprint... but it doesn't mean they'll play the violin well or run very well.

what's that old adage about cheap, good, and fast? that you can only pick 2 of the 3...
Posted by Anonymous on 2009-09-17:
They are hiring at your local Wendy's so all of you armchair fry cooks are free to sign on and show us your perfection at that position. Not!
When you anti-business birdbrains, get your oil changed do you check it before leaving? If you don't, you dam well should.
Posted by Anonymous on 2009-09-17:
Zz, I realize you never ordered anything at Wendy's that wasn't on the 99 cent menu so I'll fill you in. Their regular hamburgers are called a single, double and triple. The proper way and the way most of the free world would order it is 'give me a single with cheese, please'. That's the way normal people roll.
Posted by PepperElf on 2009-09-17:
o god no, zz

i already did my stint in a food job. (little ceasers about 18 years ago)

i do not miss coming home smelling like the food

(not to mention that i also did my time as a mess-crank in the navy, which is actually worse than working at any wendy's)
Posted by Anonymous on 2009-09-17:
Stewart, I have been to Wendy's and know how the ordering goes, my friend. As I said, it depends on where you are at.
As far as the 99 cent menu goes, that is the way the SHERIFF rolls not me.

Pepper, I did the KFC thing and a few restaurants. I know what you mean about going home smelling like food and working in a restaurant kitchen can KILL your appetite.
Posted by Anonymous on 2009-09-17:
"When you anti-business birdbrains, get your oil changed do you check it before leaving? If you don't, you dam well should."

lmao. and I'd venture a guess here that the first time a review is posted about an oil change gone bad, that's exactly what would be posted. "well, next time pull over and check that it was done right before you leave, that's what I *always* do and I've *never* had a problem."

Posted by Anonymous on 2009-09-17:
bring a few slices of cheese to work with you....just in case....

seriously,I agree with Stew..Why should you have to check to see if your order is correct? It is the job of the crew on duty to make sure the orders go out correct.Poorly managed location....shocker
Posted by Anonymous on 2009-09-17:
Perhaps all you perfect people should try working in a fast food joint for about a month. The hell those kids get put through would make anybody crazy.
Posted by DigitalCommando on 2009-09-17:
Train, those thoughts only come from those who have accepted living with bad and incompetent service and have given up doing what consumers should be doing when such service is received and instead internalize the problem unto themselves (like that's going to solve anything).
Posted by Anonymous on 2009-09-17:
Here is my KFC drive thru story. I worked the menu at KFC and this family of 5 from out of state (Oklahoma I think) pulls up to the window after ordering. I hand hubby the bag of sides and before I knew it he drove off!
Now who's fault is that? How long would it have taken that GOOBER to check the bag?!

It's not that I expect bad service Dr. Phil, I am just a little more proactive and leary about FF joints but that's just me.
A difference of opinion is what makes a horse race.

Posted by JR in Orlando on 2009-09-17:
When you order, tell them you want a hamburger BUT HOLD THE CHEESE. With this crew, ordering this way sounds as likely to get a cheese burger as not. If you like the food and the people are friendly, keep going just check your order before you leave the window.
Posted by Anonymous on 2009-09-17:
5 votes for checking your order and 5 votes against it.
Who would've thunk it?
Posted by Anonymous on 2009-09-17:
dc, you've got that right! People are so quick to defend any business now--because they do expect inferior service. I feel that any job worth doing is a job worth doing well. Most people, apparently, don't feel that way. We've all had jobs we don't like at some point. That's why you don't make a career out of something you hate. The excuse that you are put through hell when you work a fast food place is lame. Do your job or look for a new one--no excuses necessary.

alain, thank you for the post. Some of us agree that expecting what you order should be a given, not a special treat! (Especially when it happens over and over.)
Posted by Anonymous on 2009-09-17:
Kia that's why folks don’t come back, they get a beat down for doing exactly what this website is for to make complaints. Sure some complaints are ridicules but being rude and obvious to a op is no way appropriate in any matter. No one is perfect
Posted by Anonymous on 2009-09-17:
Know it all, where do YOU work that you can do so with absolute perfection? I mean, you obviously have never made a mistake so you must sit higher on the throne than us imperfect, inferior plebes. I don't know that I can continue to live such a menial existence.
Posted by DebtorBasher on 2009-09-17:
Alain...next time you want a juicy, perfect burger...make yourself a 'Basher Burger' and you'll get it perfect everytime!
Posted by Anonymous on 2009-09-17:
I think I would like a burger from Islands tonight. :)
Posted by Anonymous on 2009-09-17:
John, you like the Islands on Culver? I think they make better burgers than Red Robin in the Market Place.
Posted by Anonymous on 2009-09-17:
yep, thats the one. I use to go to my cardiologist there in the same center, and then go to islands afterwards. It really chapped his behind. hahahaha
Posted by jktshff1 on 2009-09-17:
Alain, you been 'round here long enough to expect this. LOL!
Posted by D. Aliff on 2009-09-18:
I don't go to a certain Wendy's around here because every time I order a sandwich WITHOUT something (say with no onions/tomatos/mayo) they give me a sandwich with ONLY what I asked to not be on it.

I understand that it may be difficult to understand the customer sometime, mainly because I worked at this particular Wendy's before, but it happens probably 40% of the time.

It was one night after I had played basketball for a few hours and was starving. Ordered the sandwich I mentioned earlier in this post along with fries and a drink. They left my fries out, put ONLY mayo on the sandiwch, and my drink was root beer (the only soda that makes me sick). I left an extremely vulgar message on their sevice call line, the very nice manager called me the next day, I apologized for being so rude on the phone. She offered to not only replace my order, but to comp the next three orders I made at the resteraunt, no matter the cost.

I declined her offer, telling her that I'd given them enough chances and that they'd get my order wrong almost half the times I went there, and that I wasn't going to patronize her store after 3 years of mis-constructed orders.
Posted by Anonymous on 2009-09-18:
ladyscot, I worked for years "helping" people and doing the best job I could for years and years. I didn't work retail or in fast food, but I did work directly with the public. No, I am not perfect, but when something happens over and over, it is no longer a mistake, just lack of caring. Those were the people I usually had to let go (after a couple of warnings). I went out of my way to help anyone, anywhere I've worked. You have no idea what kind of person I am and if you have read any of my posts, you would figure out that I am a kind and caring person. So, maybe you should rethink your strategy when it comes to accusing people of sitting on a throne. (I do sit on a throne, but it is not the kind you are talking about, LMAO.)

I don't have to resort to rude comments. That's just not who I am, nor will I ever be. If I do make a rude comment, though, it is usually well deserved and should come as no surprise to the receiving party.
Posted by Anonymous on 2009-09-18:
best answers, walter and knowitall2.

ladyscot, pardon my bluntness, but go take an etiquette class. frankly, you are sadly lacking. I'd hate to have a problem at your checkstand in the [wonderful world of walmart]. jeez louise.
Posted by Anonymous on 2009-09-18:
KY2 and Wally, coming on here biotching and moaning about other member's opinions that differ from yours isn't helping the OP with their cheese (or lack of) dilemma here.
If all the help you can give is pounding your chest saying how perfect you (and your opinions) are and pointing fingers, then YOU are the problem!
Get over yourselves!

Posted by MSCANTBEWRONG on 2009-09-18:
I had to take Six Sigma classes to understand how to evaluate processes and how to determine where the breakdowns were occuring. It kinda applies here. This seems to be a recurring problem that management needs to review and determine where the breakdown is. Is the employee just inept and doesn't care if the order's right or not...is the person taking the order leaving "add cheese" off the ticket...until you find the breakdown...you can't resolve the issue.
Posted by Alain on 2009-09-18:
Whoa! Now I know what to expect when the G20 comes to Pittsburgh this next week! Zz: your right. Too much fat. But I only do it once a week when I don't want to cook! Debtor Basher: Good idea! Send recipe for 'Basher Burger'! JohnInSoCal: We love our Red Robin here and it's not too far from Wendy's. Everyone else: Quite an interesting discussion! For the record: tomorrow we're going to the mother-in-law's house and order pizza from the local shop. They never forget the cheese. Also, we get ours delivered first because we tip well. Moreover, I promise to put in an extra 3 miles on the exercise bike to shed some of my ill obtained calories. Thanks again, all!
Posted by Anonymous on 2009-09-18:
Anytime Alain, and I hope that you have plenty napkins for when you are eating that BASHER BURGER! *smiling*
Posted by Anonymous on 2009-09-18:
I don't need to take a class for disagreeing with you all. Fast food is fast food. It is hit or miss, and has the highest turnover rate of probably any retail genre in existence. There are also more school kids working there than adults. Yes they should get it right. But geeze louise, they don't. I challenge any of you to work in FAST FOOD. THEN come back and tell me how you like it.

As for etiquette, I don't need it. I am not going to sugar coat my opinion just to spare someone's feelings. And if any of my responses have offended anyone, you must have bigger problems than you thought. I don't go out of my way to offend. But if the truth hurts, well I can't help that.

By the way, while you are snarling at me how about pointing your finger at everyone else who has an answer you don't agree with. Oh wait...they DO agree with you. Never mind. It makes sense now.
Posted by Anonymous on 2009-09-18:
Alain, sorry about that. I didn't mean to imply that I did not like Red Robin. I just don't care for the one closest to my house. The one by South Coast Plaza has great service and the food is always served at the correct temperature. :) Have fun!
Posted by Anonymous on 2009-09-18:
"Know it all, where do YOU work that you can do so with absolute perfection? I mean, you obviously have never made a mistake so you must sit higher on the throne than us imperfect, inferior plebes. I don't know that I can continue to live such a menial existence."

oic ladyscot. you can disagree with others and that's just peachy. but others cannot disagree with you, or they get that ^ response. ok. got it. thanks for clearing that up, it all makes perfect sense now.

Posted by Anonymous on 2009-09-18:
King, why are you instigating? Don't you have a Soap Opera or maybe a NCIS rerun to watch about now? A nap?
Posted by Anonymous on 2009-09-18:
zzrokk, don't you have a lion to tend to?

why am *I* instigating when I point out the truth but you come on here blasting away at walter and knowitall with your high and mighty b.s. and that's not instigating? now knock it off!
Posted by Anonymous on 2009-09-18:
Because I felt that they were knocking MY opinion here. Try reading before pointing fingers at me, junior!
Fast food service IS WHAT IT IS.
I will be glad to clue the clueless in with a hard hitting INFORMATIVE on my experiences from both sides of the "counter" then MAYBE we can move on.
Posted by Anonymous on 2009-09-18:
Posted by Anonymous on 2009-09-18:
Alright kids. It is getting out of hand.
Posted by Anonymous on 2009-09-18:
You hear that James? You are way out of line here!
Posted by Anonymous on 2009-09-18:
I heard nuttin', zzrokk. how do you like them apples!
Posted by Anonymous on 2009-09-18:
I find it hysterical that when someone gives an opinion that differs from someone elses--especially mine--(zz and ladyscott come to mind), they attack it and say they are entitled to their opinion. Who said you weren't? You forget that we are ALL entitled to our opinions, whether you like them or not. So what if it differs from yours. Why must you attack someone because they disagree with you? If you don't like my opinion, ignore it. I'm not going to go along with you because frankly I'm not intimidated by your labeling and name calling. I don't follow the leader anywhere and all your hateful remarks geared toward me just make YOU look bad.

I apologize for never having worked fast food--but a job is a job is a job. People should learn something when they start out at the bottom. That's how you move up in the world--if you want to. I know that's old-school thinking for some, but it works.
Posted by Anonymous on 2009-09-18:
Brilliant kia *Bravo Bravo*. Voice of reason as always.
Posted by Anonymous on 2009-09-18:
There's a lot of truth in those words.
Posted by Anonymous on 2009-09-18:
Being the voice of reason here sometimes sucks, LOL.
Posted by Anonymous on 2009-09-18:
Don’t worry kia I got your back:)
Posted by DebtorBasher on 2009-09-18:
Ejack...you need a good juicey Basher Burger.
Posted by Anonymous on 2009-09-18:
Thanks, wally. Sometimes being an outcast is a good thing:)
Posted by ejack053824 on 2009-09-18:
Ahhhhh....Sounds good! Get a cooking girl!
Posted by Anonymous on 2009-09-18:
Good morning Kia! :)
Posted by Anonymous on 2009-09-18:
Hi, john, and good evening.. Just stopped in for a minute to see who is slamming me today, LOL. Have to go soon.
Posted by DebtorBasher on 2009-09-18:
Ejack...you have an open invitation...drop by anytime!
Posted by Anonymous on 2009-09-18:
Kia, I merely responded to the first sling of mud. Etiquette class anyone? I don't see you defending MY attack. I guess since I didn't agree with you I didn't count. I don't mind differing opinions. I DO mind being snarled at when I respond to an accusation. Perhaps everyone needs a reality check.
Posted by Anonymous on 2009-09-19:
ladyscot, I was voicing my opinion, not slinging mud. Snarling--no, don't think so. Reality check--well, I'll leave that one alone. Defend you? Etiquette (LOL)? Your opinions and mine are different and you made a big deal out of nothing. I never even read your comment or zz's. I was responding to DC's comment.
Posted by Anonymous on 2009-09-19:
If you never even read my comment, then why the needc to post this "I find it hysterical that when someone gives an opinion that differs from someone elses--especially mine--(zz and ladyscott come to mind), they attack it and say they are entitled to their opinion."

How do you even know I had a differing opinion, or that I attacked anyone? I was defending my comment. So by your own words you commented on something you knew nothing about. THAT 9is not rudeness, that is simply face.
Posted by Eloise on 2009-09-19:
A lot of fast food restraunts want the food at the window within 30 seconds of the customer arriving at the window. Its a corporate policy. If they gave the employees more time I have a feeling the accuracy rate would go up. My question is would people be willing to wait the extra time?
Posted by Anonymous on 2009-09-19:
Eloise, no. They would just have something different to complain about.
Posted by Anonymous on 2009-09-19:
eloise, I think this will lead people to whichever place gives the customer the best service. That's the way it always seems to go. I don't eat fast food very often so I can't say what amount of time people will wait, but I don't think giving incorrect orders will bring customers back. JMO. (Not meant to infuriate anyone, lol.)

lady, I read your comment after you blasted me--not before. Concentrate on the sequence of my comments before making any further accusations.
Posted by Eloise on 2009-09-19:
In California they have a great hamburger chain called 'In & Out' you know your going to wait (sometimes for quite some time) but it is so worth. I think I'll pick great food and service over speed, but I'm probably in the minority.
Posted by Anonymous on 2009-09-19:
eloise, you are right there. That is one of the best. We've gone to one in OC and also in Vegas. People shouldn't be in such a hurry. Better food takes a little more time.
Posted by Anonymous on 2009-09-19:
OOhh I love me some In n' Out! Unfortunately it is bad for my waistline. >:-X
Posted by Anonymous on 2009-09-19:
Ha, ha, john! Good evening. I can only go about once a year, maybe. Usually not even that. Too far from me. I hope they never put any in my state because then it would just be too easy, lol.
Posted by Eloise on 2009-09-19:
I haven't had one for almost seven years, I'm in major withdrawl!
Posted by Anonymous on 2009-09-19:
I hear you, Eloise. It's been about 4 for me :(
Posted by Anonymous on 2009-09-19:
They put a In-N-Out just a few miles from us. Like you I don't eat them as much as I would like too. plus the drive thru line wraps around the parking lot most of the time. And the walk up counters are not much faster.

Ummmmmm, are they good though.
Posted by Anonymous on 2009-09-19:
I just made myself a sandwich so I would avoid going there Super... ugh! soooo good.
Posted by Eloise on 2009-09-20:
Maybe we shoud form the I love In & Out Society!
Posted by Anonymous on 2009-09-20:
I already live in the "out" society. Ooooh! We're still talking hamburgers. Sign me up Eloise! :)
Posted by Samtian on 2009-09-23:
They mess my orders up a lot as well. Most of the times they forget to give me the grilled chicken I ask for, or don't put bacon on the baconater thing.
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Could Not Believe It!!!
Posted by Katie Bird on 08/21/2009
Stopped in on the way to meet my granddaughter. Was looking forward to seeing her and her mother and having a little time to visit with each other. I am usually not one to complain but consider myself to be very understanding as I too work with the public and know how things do happen occasionally.

1. Took a long time to order. When I finally got to ghe 'lady' that was taking orders, she never even looked at me. Seemed to be very disgruntled. But I know it can be unsettling at times so I tried to understand her attitude.

2. It took 20 minutes to get my order. During the time I was waiting, no one every explained what the problem was with my order. As I was standing there waiting, my daughter came up with the drink cups and told them that there was no ice and asked if she could fill our cups with ice from in the back. The lady with the 'manager' name tag on, jerked the cups out of her hand and went to put ice in our cups. Then we discovered that there was no carbonation to the sodas, no tea, ketchup, etc. Napkins were all over the floor as well as straws.

3. I then started to look for their sanitation score from DHEC. I could not find one on the door or at the register.

We were not the only customers that noticed all of the problems that this particular Wendy's was having. It was a lot to overlook but the attitude of the management and staff did not help things for them.

I know that Dave worked very hard to build Wendy's up to a wonderful eating establishment. It was his life. Too bad since he has past on that whom ever is in charge of customer relations no longer cares enough to have a "live" person to answer the phone and address the problems.

I wish someone in Dublin, Ohio (where Wendy's originated) was paying attention!

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Posted by jktshff1 on 2009-08-21:
Would you care to add the location of this particular Wendy's so we can stay away?
Posted by Ytropious on 2009-08-23:
No eye contact DOES NOT EQUAL disgruntled. It means shy, why do people always think this has something to do with an attitude? Don't take things so gosh darn personally next time. As for taking 20 minutes to get your food, for "fast food" that's pretty terrible, but I have to bet it wasn't really 20 minutes, because nothing there takes 20 minutes to make, 5 at the most.
Posted by Anonymous on 2009-09-13:
As for a messy lobby, no napkins, no ketchup, blame the previous guests. Do you really think the employees have nothing better to do than make messes? They were probably busy, short handed and trying to catch up. Short handed and busy equals no one to clean or stock.
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Wendy's Customer Service / Facility Management & Food Preparation
Posted by CBR600RR on 06/24/2009
TALLAHASSEE, FLORIDA -- I have been going to Wendy's for as long as I can remember. I grew up loving their frosties and the chili. I can honesty say after 36 years of being a loyal customer, I will NEVER return to a Wendy's or Arby's again!

My story begins at the new location Wendy's put up on the corner of Bannerman & Thomasville road in Tallahassee, Florida. This is really the only Wendy's on that side of town, close to Golden Eagle Country Club. I was excited when I saw it being built, boy was I wrong.

Ok, about 3 months ago I go thru the drive through, on my motorcycle. I order my usual, 2 jr bacon chessbugers and a small fry. Just enough to wrap up the bag, and ride home with it. Sometimes however, I do like to pull over and eat some, being very hungry after a hard day of work in the 100 degree heat doing construction. I work VERY hard for the pennies I make. So this time, I pull over, eat a burger, and some fries. The burger wasn't as bad as the fries, it was at least warm. But the fries however, were cold, nasty and tasted 6 hours old. Knowing I'd cause more of a stir then it was worth, I decided against going in and complaining, and just went on my merry way.

About 2 weeks later, I'm at home, and decide to go to Wendy's to get something to eat. A weekday being around 8:30 pm. So I hop on my motorcycle and ride the 5 minutes down to the Wendy's. I pull up to the drive through, nobody else is in line, and barely anyone besides employee's inside, I shut off the bike and wait. No I'm not the rude jerk that leaves his bike running, I even shut it off after I move up, every time, if a line exists. To allow people to order without the noise. So I'm waiting about a minute, and nobody has even said hi. So I peek around the corner, and I can see the lady standing with her headset in the drive throw pay window. I start the bike and move up and I'm like did you not hear me? Did the bike not buzz the buzzer thingy? (and I never had a problem with that before at this location)
She says to me, "No I saw you and heard you, but we don't serve motorcycles at the drive through." Once again I laugh and say "Oh Ok" and park to go in, knowing raising a complaint would probably just get my food spit in. So I go inside order, eat, once again cold terrible sour tasting fries!

This time I go home, and decide to look on the internet for the company site, and file a formal complaint. Both about the issue at the drive through, and the cold terrible food. So I do, and did, and at the end of the complaint it asks "would you like someone to contact you?" I thought to myself, heh right, but what the heck, maybe they will actually care. It's been 2 months now and I haven't heard a thing from Wendy's.

This leads me to tonight. Same deal, got hungry about 8pm, waiting until about 9:30 pm, to let it cool down outside, it's been 90-100 here in Florida recently. So at 9:30 I leave and after one stop I arrive at Wendy's at 9:49 pm. I park my motorcyle, mind you "motorcycles are not served at the drive thru" and proceed to go inside. I see employee's and about 8 people inside eating. I reach down to grab the handle of the door, and pull, and it's Locked!? The sign on the door clearly says On weeknights the diner closes at 10pm, and the drive thru at 11pm. So I'm shocked it's already 10pm, I go back to my bike to check the time, and I see it's only 9:50!
I'm pretty pissed off at this point. This would mean to get food, now I have to go 10 miles or so down the road. So I pull around to the back of the store, a 18 wheeler is there unloading supplies and an employee is out there with the truck taking count. I ask her why the doors are locked it's only 9:50pm and she gives me a snarl and says I'll have to take it up with the manager. I was pretty nasty to her and said "Oh ya, I'll be taking this up with the manager alright." I leave and go down to the other Wendy's location, a pretty good ride for me, when there was no need. I went in, asked for a manager and explained what happened. I asked him to please find me the number of the district manager or local corp office. At first he was reluctant, but after he saw and I explained I wasn't leaving until I had some number, he seemed to be able to find the "BOOK" of numbers. While he was assisting the drive thru also, I was talking with the counter girl, she was very nice, and during this whole time, I was polite as well. Rudeness gets you nowhere. I told her about the motorcycle thing, and she laughed and said that's the first she's heard of such a rule, she serve's them all the time! Now my face is getting red and I'm about to blow inside! So after only 3 or 4 minutes, the manager got his book, and right in Front of me wrote down 2 numbers for me.

The saddest part is, I already know nothing will be done about any of this, if I can even get a live person tomorrow. They just don't care about customers anymore or customer service in most places. The harsh reality is, that Wendy's and it's other corporations make so much money, that customer service just doesn't matter to them anymore. They will continue to make tons of money because of people today and their values. I can't count how many reviews and complaints I read on here and they say " I will never visit that location again, and 'maybe' won't visit others."
The sad truth to that is, you will go back, because most people in today's age are lazy, like me, and just don't care about how or who gets their hard earned dollar. Or those who have lots of money, maybe got it the easy way free, just don't value good service anymore.

If a place treats you like this, you SHOULD NEVER go back, unless they right the wrong! And my friends Wendy's could care less about us anymore. All they care about is lining the corporate pockets with green, opening more locations, serving more cold terrible food, paying employee's minimum wage so we get terrible service, and the like..

So tomorrow I will make my best attempt to contact the regional manager for this area. Even if I can contact them, or get a return call. I seriously doubt anything will be done. They really need to restructure the training courses for managers and employees, if they even exist.

So the best thing I can do? I WILL NEVER GIVE WENDY's ONE RED CENT MORE of my HARD EARNED money!

They can jump off a bridge. After 36 years, it looks like you're all doing a great job at horrible service, horrible food, and getting rich from it. This is one ex-Wendy's / Arbys customer.

Good riddens..
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Posted by BlazingFire on 2009-06-25:
I feel bad for you because I used to work and Wendy's and if I pulled that crap I would have been fired in a heartbeat. That is a load of crap and I'm happy that you decided that you won't be going back. I would too.
Posted by Starlord on 2009-06-25:
I was not able to give this a helpful vote, but I am in complete agreement. I have never ccaredd that much for Wendy's burgers, because they make the patties square so they can smash them as they cook, a burger-cooking no-no. they also put the hot pattie in a bun that they take out of a fridge or something. Their chili used to be some of the best around, but the last several cups of it I have had have had very little solid matter in it and was lukewarm to boot. No, Wendy's has gone downhill since Dave passed, and I just do not like it now. Oh, and Wendy? It IS fast food.
Posted by bargod on 2009-06-25:
I on the other hand found it helpful. Good luck in your quest for some satisfaction. After 36yrs of eating Wendy's food I think the break will do you good.
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No Air Conditioning For Employees...
Posted by Shana is Outraged on 05/01/2009
SAN MARCOS -- So a friend is currently employed at a Wendy's located in Texas, and apparently their A/C has broken down earlier this week.

According to him, his managers, and the owner of this particular establishment, there is no way of knowing when the A/C will get fixed since the Wendy's franchise have their own team of fix-it people to take care of issues like this, and I find that absolutely ridiculous.

I consider a broken A/C a high priority problem in a closed off space like a Wendy's fast food restaurant. It's already an oven to begin with. The A/C should have been fixed within the first 48 hours it was broken, but it's already been a week and there's no way of knowing when they'll ever get around to it.

The workers, especially those assigned to the grill, are having a really hard time with this. Apparently they have fans throughout the establishment, but all those are doing is moving hot air.

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Posted by Anonymous on 2009-05-01:
Just curious, why didn't your friend write this complaint?
Posted by Anonymous on 2009-05-01:
The AC has broken at almost every job I've worked at. Usually it's in the summer and I live in Phoenix. We just had to deal with it. So does your friend
Posted by Slimjim on 2009-05-01:
This is a restaurant for goodness sake. Don't you think it is in their best interest to be getting it serviced as fast as possible on so many levels? I'm going out on a limb here and guessing they are all over it and will get it fixed as soon as humanly possible.
You may wish to let your friend handle his own problems, when he actually has one. NH!
Posted by madconsumer on 2009-05-01:
they are not required by law to provide ac in the summer. if your friend does not like it, they can seek employment elsewhere.
Posted by BokiBean on 2009-05-01:
Mama and I walked in and then out of a restaurant a couple of days ago because they didn't have the a/c on...they'll lose enough customers to do something about it, eventually.
Posted by Anonymous on 2009-05-01:
A food joint with no AC...sounds like a Dodge truck review i once heard of..
Seriously,Im sure they are trying to get the issue taken care of,at least I would hope so.
IMO its not the end of the world having worked in the hot sun with no AC
Posted by Slimjim on 2009-05-01:
there is nothing worse than a Dodge truck with no a/c--except perhaps a lap dance from the inners of your favorite seafood sammie.
Posted by Anonymous on 2009-05-01:
try being pregnant in the summer in Phoenix driving a car with no AC or tinted windows
Posted by Anonymous on 2009-05-01:
what was that phrase..... "master of liquid fashion" that still cracks me up!
Posted by DRVROFRED on 2009-05-01:
LittleYaya: Even tho I live on the CA side of Colorado River I'll be a closer neighbor soon. Still deciding on the house in Buckeye or Suprise,AZ, but never know what I'll find next. Can't wait Gotta get away from Arnie!! Loved AZ when we lived there before. Love the sunshine :-)
Posted by Anonymous on 2009-05-01:
Lots of people seem to find their way back to AZ. I love it here.
Posted by Shana is Outraged on 2009-05-04:
1) My friend doesn't know where to file a complaint about this issue, which is why he hasn't. I wrote this review as a form of outrage, without his knowledge. I was also hoping for some helpful information about where he can to report this matter.

2) My friend IS currently looking for a new place of employment due to the isolated heat. So are about 60% of his coworkers.

3) Inside temperature was read at 91 degrees today. This was away from the grills and closest to the drive thru window.

4) Wendy's has not sent anyone in to fix the A/C. This is over a week later, so they are NOT doing everything they can. It doesn't take much to send someone, and if they're backed up then they need to allow an outside party to handle the situation.

5) Closed off space with no air currents = oven. This constitutes an unreasonable working condition. A worker who pushes him or herself too hard in this kind of environment could easily suffer from heat exhaustion.

Posted by Soaring Consumer on 2009-05-04:
Contact your state's labor board. No worker should be forced to go through these conditions.
Posted by RestaurantGuy on 2009-05-04:
As a restaurant owner I can tell you that I am almost 100% sure they are working to get it fixed. Most restaurants have multiple a/c systems. One for the kitchen area and depending on the size of the restaurant anywhere from 1 to upwards of 6 for the dining room. The problem arises when one goes down the other ones do more work to try to off set the one that's down. Now if the one in the kitchen is down then it is getting hotter in the dining area and that is something they will not let happen. Contacting your labor board will do nothing as stated by Mad they are not required to give a/c to the employees.
Posted by Wisdomcube on 2009-07-13:
The STate labor board probably will not do nothing. As long as it is a safe working environment and no labor laws are being broken, nothing will be done. Furthermore I have worked in that exact position and the are exhaust hoods above the grill and fry area, which pull air out not recirculate it. It gets a mighty toasty, but nothing dangerous.

Like someone else said, it is up to the locaL District to authorize repairs like that. The part may be a 2 week wait to get it in. Even then it still might not be fixed, it depends on the skills of the repairman.
Posted by i_am_canadian on 2009-07-18:
I've worked in store stockrooms and other facilities where we didn't have a/c either. It's horrible, but it's something you have to try and deal with. Tell him to make sure he takes plenty of water breaks until everything is fixed, at least he'll stay hydrated.
Posted by chridtine on 2013-07-01:
It is against the law..I guess when they have someone die of heart attack from heat exaustion and end up with a wrongfully death law suite than they might fix it
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Food Poisoning - Wendy's Chili
Posted by Brett1 on 02/25/2009
On Monday, Feb.16, 2009 I & my two little children went to Wendy's in the town of Edison, NJ. We arrived at 12:27pm. We ordered a small chili, Large Chili, & two Kids Meals(nuggets/fries). I ate the Large & my 8 year old son ate the small chili. About 2-4 hours later I was by myself in the home depot & all of a sudden my skin turned white, my head was aching terribly, I felt like I was about to vomit, my face & head was dripping sweat, my abdomen was hurting something fierce and got a bad case of the runs. Was stuck in that bathroom for an hour in agony. I called my wife to see if our 8 year old son ate his chili yet & by that time he ate about half. My wife threw the rest out. Later that night my son came down with the worst diarrhea & pain in his abdomen. A couple days later he vomited so much. My daughter doesn't eat the chili & was unaffected. I by the way was sick till Saturday night. Tuesday I called up customer service.

A very nice woman took down all the information as to what happened & at which location. She assured me that someone would call me back. No one did. So I posted a complaint via email to customer service on Friday, about what happened on Monday. The very next day a nice gentlemen called me & said that there is nothing he could do that the food at Wendy's is perfectly safe, & this is the first time that food poisoning has ever happened at any Wendy's. The problem with that story is there is posting of raw hamburgers all over the internet at different locations. And he said that food poisoning doesn't come up that quickly. (That's not true, Staphyloccal 30 minutes-8hrs later, Vibriobacteria 4-96hrs, Toxin-Caused Scombroid poisoning 5 minutes-1hour, Botulism 12-48hours.) He acknowledged that's correct. So he said the Insurance Company would call me back the next week on Wednesday. They did not, but he called back instead & said they didn't believe me, that I and my son coincidentally caught a virus. They wouldn't even give me my money back for the chili $1.49 and $1.99 + tax.

Well I just want to warn everyone to be careful at Wendy's, God forbid you should also come down with a Foodborne illness from their chili, they won't believe you either. To be forewarned is to be forearmed. I will never set foot in a Wendy's again.
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Posted by Soaring Consumer on 2009-02-25:
I suggest that you call the local health department.
Posted by Anonymous on 2009-02-25:
The health department won't do anything, unfortunately. They'll inspect the place and will find no violations, especially regarding the long gone chili.
Posted by madconsumer on 2009-02-25:
food poisoning in 4 hours?
Posted by Anonymous on 2009-02-25:
Isn't it equally possible that the two of you shared a flu bug?
Posted by Ponie on 2009-02-25:
I think if you had a doctor's statement to back up your claim, your chances for positive results would be greater. If you were that deathly ill, why didn't you seek medical attention? Are you absolutely certain it wasn't a case of flu that affects many this time of year?
Posted by ejack053824 on 2009-02-25:
Sounds like a bad case of they walking poops! Don't worry poster...I get diarrhea everytime I eat chili whether it's Wendy's or not. Beans have fiber...high fiber leads to your ass hugging the toilet. If it was anything serious...you wouldn't have got better.
Posted by DebtorBasher on 2009-02-25:
I just got a cravig for some homemade kidney salad...but, I'm outta Miracle Whip!
Posted by Anonymous on 2009-02-25:
Please don't play a medical professional madconsumer. The site already has one of those.
Posted by madconsumer on 2009-02-26:
again i ask, food poisoning in 4 hours? (notice the question mark? this means it was a question not a statement) my reserach says it is not entirely possible.

so do you also say this to the ones who said it may have been the flu bug? they are not doctors ....
Posted by Anonymous on 2009-02-26:
First a forum chili story now one over here. There really is some KILLER CHILI circulating out there!!!!
Brett, I hope that Home Depot was more accomadating to you than a well known grocery store was to a member of this site during his plight! Keep us posted.
Posted by Brett1 on 2009-02-26:
I can't see it being a flu bug. My little daughter was with us who is 4 yrs old, and she is the first to catch everything. She was just fine. She only had the nuggets/fries, not the chili. I've eaten at other locations with the chili & had no problems in the past, but it was this location in Edison, NJ. I have health journals in my home that show that it could be food poisoning, the facts are in print, the research is there. I'm not trying to play a medical professional, but I'm not into the conventional medicine that so many subject themselves to. I don't understand why for every condition there has to be a drug to take & then each drug causes several side effects or poison effects. In a crisis, then it has its place, it could be necessary & it may. If I could beat this w/ a natural remedy than a drug from the doctor, than that's what I try first. So I tryed the garlic & ginger. I went to a natural doctor, a couple days later but that doesn't count in Wendy's mind. It has to be needles, scoping up the rectal or down the throat in order to catch their attention, and other tests. Didn't want to subject myself, or my son that takes 4 people to hold him down to put an IV in him, to the hospital situation. I have a natural health food store that I run, I'm well equipped to heal my son & I w/ certain ailments that I'm familiar with. And I have a limit that if a sickness gets to a certain point, such as if my son wasn't able to hold down food & liquids & could dehydrate, then I would jet to the MD. My natural doctor said that the milder cases take within a week to pass through the system, the bad cases a person can't even stand up. But I had to deal with this for 6 days, my son 3 days. So from that perspective, its the milder case. But it wasn't fun! And no, I had no problems at home depot as the other individual had at Walmart. If a customer is unsatisfied with the food, Wendy's will not give their money back. In this economy, how can they be that confident that they will last in business when so many other places have sunk into bankruptcy. For every customer who is happy, studies show that they tell 6 people, for everyone that is unhappy with service, they tell 10. The good thing about the internet is that even more will hear about this story, perhaps worldwide...
Posted by Ntc on 2012-02-15:
I believe this story whole heatedly. I ate a large chili on Wednesday night and woke up early Thursday morning with bad abdomen pains, awfully painful diarrhea, and vomitting. At first I thought it was a stomach virus. But no one in my household got it. And then I later found out that we dys chili is made with old meat. Which was the icing on the cake. I am still sick to my stomach two days later
Posted by melaniec on 2013-12-31:
I ate Wendy's chili and Cesar salad last night....by 5am I was so sick from diarrhea abdomen pains and fierce vomiting. As I have had food poisoning before...there was no mistaking it. Wendy's...what are you doing???
Posted by Jeannie Re on 2014-01-28:
This experiance is 100% accurate I ate the small chili today around 2pm. By 4 pm I was doubled over in pain with an explosive case of the runs! Gross! It is now 11:54pm my abdomen still kills I can't eat and have an occasional bathroom trip....I hope this doesn't last as I work im the morning. Not something I recommend eating!
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Bad Chili
Posted by R_frye56 on 03/19/2014
PARIS, KENTUCKY -- I went there yesterday and ordered a bowl of chili and a baked potato. Half way through the chili, I started feeling nauseous. I had planned to shop, but came home instead. I started vomiting and having diarrhea. Long story short... I called Wendy's to tell them of my incident. I only wanted them to know so they wouldn't make someone else sick! The guy I talked to was very rude! Thanks for listening.
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Gross French Fries
Posted by Dhnlovjoy on 12/23/2013
Ordered large French Fries at drive through. After pulling away and opening the bag, I saw dark colored French Fries. They tasted very old and greasy. The worst French Fries ever. I bit into one and spit it out.
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Long Hair in Burger
Posted by Ivarplaza on 11/30/2013
SANFORD, FLORIDA -- I got hungry and decided to go out and grab Wendy's to eat. I go via drive through and ordered a 4 piece nugget, and 2 Jr. Bacon cheese burgers. I told the guy I also wanted BBQ sauce, I get my food and when I get home to eat there was no BBQ sauce. I start eating my burger and as soon as I take the first bite a long hair was in it. I spat out the food and I admit it felt disgusting feeling someone else's hair in my mouth. The night was slow so I see no reason why the person cooking would not pay attention to what they are cooking and leave a long hair in the food. Bottom line I called Wendy's and reported it I am now waiting for the local Wendy's to contact me for who knows what.

I will not be eating at any Wendy's anymore.. They have lost a customer for life....

Disgusting/Nasty/Never Again

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Ripped off $10.00 at drive thru called police
Posted by Shirleyblanchette- on 10/09/2013
WARNER ROBINS, GEORGIA -- I went thru drive thru and got 2 small cheeseburgers an water. I give employee $20.00 she only gives me back $7.00 and I told her that was a $20.00 and she said it was a $10.00 so we had words and she counted the drawer and said the drawer was right but she also falsified the receipt by putting in that I give her $10.00 so naturally her draw would come out right, I'm not stupid I have worked in fast food and know how the system works. I will never put foot in another Wendys and I will make damn sure that I write a letter to the editor and I'm taking this all the way to corporate. I'm tired of consumers that make very little money and live pay day to pay day and then what little money you have it is taken from you because of the dishonest people that work at these places. I'm pissed and I'm taking this to WMAZ and Better Business Bureau and to corporate in Ohio.
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Posted by olie on 2013-10-10:
This ticks me off at all types of establishments. Back when I rode my dinosaur to work at McDonald's, we were taught to leave all bills lying across the till until we counted back the change to the customer, and the customer nodded or pocketed the change, or walked away with the order.

This usually solved any change issues, since the customer noticed the shortage or overage pretty much right away, and the cashier could easily lift up the bill in question. It hadn't been put into a slot or under the till yet.

In many FF establishments, I've noticed that the change is just handed to the customer. Perhaps the amount is stated, but the money is not actually counted back. I realize that this would take an extra 15 seconds per transaction, but it would save a lot of grief on everybody's part.

I also have to say that NEVER had I had a drawer counted while the customer waited. Granted, we had to use rocks and an abacus, not computers. But still, a careful count of a drawer cannot take place within the time a customer feels like waiting.
Posted by clutzycook on 2013-10-11:
You said you called the police. What did they have to say about it?
Posted by bcd on 2013-10-13:
Your claim that the cashier falsified the receipt by entering the amount tendered was $10 is not a factor because the drawer audit should still match the amount of cash in the drawer.

Olie is correct that the cashier should leave the cash on top of the till until after the transaction is complete.
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Posted by NUMZIHD on 08/11/2013
Went in to Wendy's and ordered. The vanilla frosty machine broke while they were getting my frosty. Ordered spicy chicken and 2 burgers, both burger orders were wrong. There were flies bothering us the whole time we ate!! At least 6-7 flies landing on us, our food and table. Last time for that Wendy's!
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