Wesley Berry Flowers

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Delivery Review
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COMMERCE, MICHIGAN -- Wesley Berry Flowers were to deliver flowers on Saturday, Dec. 17, 2011. They did not and by Monday, Dec. 19, the flowers were not at the hospital. I spoke with 'Clyde' who kept me on hold for 18 minutes and did not return to the phone. The following is an email I received from 'customer service':

"I am truly sorry that we cannot assist you with your flower delivery. I am showing that your order is already submitted for a refund and you should receive an email once this is completed."

Thank you,

Customer Relations
Wesley Berry Corporate Offices:
2985 Haggerty Rd. Commerce, MI 48390
Office: 248.668.2881
Fax: 248.669.2454

THEY KNOW ARE NOT GIVING ME THE REFUND! AFTER I cancelled the order on Monday afternoon after non-delivery, they rushed and delivered on Tuesday a small arrangement of carnations with a candle, NOT a $75 package of roses.
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User Replies:
dswellton on 12/21/2011:
Your complaint follows closely with others I've read elsewhere. The only complaint I have is that people do little or no research before ordering online or otherwise. Companies today are in such a financial bind that they have resulted in "scamming" in order to keep their business running. The first one that comes to mind is Telebrands.
sasigal0591 on 12/21/2011:
Thanks for your feedback. So true 'cause I checked after-the-back and saw many complaints on Wesley Berry Flowers.
Jeremy on 02/14/2012:
wish I would have seen this before just got ripped off also !!!
Mariam on 01/28/2013:
Well the same exact thing happened to me and they are still refusing to refund my money. Flowers were supposed to be delivered by Sat then by Monday when we called them finally when not delivered by Monday we called Tuesday to cancel. We were told we would get a refund and never did and after we cancelled Tues they delivered a set of flowers that was not even what we ordered! Plus if that were the case why did they not contact us to let us know!!!
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