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Wesley Chapel Toyota

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Poor Service/Attitude/Personnel at Wesley Chapel Toyota in Wesley Chapel, FL
Posted by on
WESLEY CHAPEL, FLORIDA -- My new Camry needed the gas pedal recall. This is a butcher job even done by the most skilled mechanics. Wesley Chapel Toyota uses non-mechanics to perform this job and their attitude is just plain miserable. Seems like no mechanics want to do this job so it is farmed out to lower echelon paying people to do. The guy who did mine detailed cars and picked up trash as his main job. There is a person named [snip] who is a detailer who supervises the recall and the computer programming. The programming is supposed to cut off gas flow to the engine when both the pedal and brake pedal are pushed at the same time. Mine still does not do that. I was told by the parts manager (there is NO service manager there) that some stop on this programmed cycle and some do not. I asked to see the service manager and was told he was fired back in November for being drunk. I asked to see the owner ([snip]) but he was too busy to see customers. Busy??? Showroom empty??? So I immediately went to Stadium Toyota and had this checked (Tampa dealer) and they said it was so botched that I would get another pedal assembly and then Stadium would correct it. I notified the parts manager [snip], who masquerades as the service manager at times, and he said I was no longer welcome at Wesley Chapel Toyota. There are many dealers in the area that will gladly do the recall and one is not bound to take it to Wesley Chapel Toyota.

If you are in the area, please travel a little and get it done right. I am not convinced that this recall is legit in fixing the problem. Today we are looking at Hyundai's and will no longer ever buy a Toyota. I cannot trust Toyota and cannot trust their dealer representatives to fix problems.
     
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Biffard on 2010-05-01:
I've also had problems with the service department at Wesley Chapel Toyota. On two occasions I brought my car in for service and had something on the car mysteriously break while the car was in their shop.

Recently I brought in my 2000 Celica to have an oil leak fixed. When I tried to drive the car away, the power steering was completely gone. It was working just fine when I drove the car into their garage, and I had never had any problems with it before. When I tried to drive it away, the car was barely drivable; I didn't make it out of the parking lot. Wesley Chapel Toyota wanted to charge me $500 to replace the power steering pump which broke while the car was in their shop.

I would avoid using their service department.
HenryO on 2010-07-27:
Wesley Chapel Toyota on 2011-11-04:
I apologize for your bad experience. I promise you all of our mechanics are certified technicians, and that only they are allowed to perform work on your vehicle. I can see why some people might think we would not want to do recall work, but it is a misconception. Most of our service is on vehicles under Warranty, and it works the same with recalls. We get paid off these services from corporate, so we like any type of service no matter what it is! I truly hope our parts manager did not treat you that way, but if he did I apologize. He is no longer with us. We have a new service manager, Brian, who is awesome!!!! Check him out next time you stop by our store.
trmn8r on 2011-11-04:
This complaint is over a year and a half old. The author came here, wrote the complaint and never came back. I hope they get a chance to meet "awesome" Brian, but I'd rate the odds at close to 1 in 10,000.
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Good Service
Posted by on
WESLEY CHAPEL, FLORIDA -- I've been getting service work done at Wesley Chapel Toyota for two years and I have had nothing but positive experiences anytime I've been there. I can't help but think some people's reviews are a little biased -- colored by what they perceive after watching the 6 o'clock news. I also had a few friends that suddenly had all sorts of phantom issues with their Toyotas once the recall hysteria hit the news. One day everything is perfect. Overnight, everyone has a problem with their pedals? Weird. I don't buy it. I've driven Toyota for 20 years and I'll drive 'em for 20 more. The Wesley Chapel guys are very professional and truly seem to enjoy what they do -- I recommend them to everyone I know.
     
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Wesley Chapel Toyota on 2011-11-04:
Thank you for the excellent review!
DenysUK on 2011-12-24:
I would agree - I would recommend them very highly.

Just bought a new Sienna there and Mike Pelletier was excellent. The whole buying experience was excellent.

Well done Toyota Wesley Chapel !
trmn8r on 2011-12-24:
" I can't help but think some people's reviews are a little biased -- colored by what they perceive after watching the 6 o'clock news. "

One could say the same thing about everything written here. A really positive review could be a shill (fake). A negative one could be fake, posted by a competitor.

It is up to the reader to read everything they can, and decide which comments sound legit and which sound like the resonance of a $0.29 supermarket glass tumbler.
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Wesley Chapel Toyota Wrecked my Car
Posted by on
WESLEY CHAPEL, FLORIDA -- I brought my car in for service (a 2000 Celica), and when I tried to drive away from the dealership, the power steering was completely gone. I had never had a problem with it before, but after they fixed an unrelated problem, the car was almost undriveable; I didn't even make it out of the parking lot.

Wesley Chapel Toyota wanted to charge me $500 to replace the power steering pump which broke while the car was in their shop.

This wasn't the first time I brought my car there for service and something suddenly broke while the car was in their shop.

I recommend avoiding their service department.
     
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Wesley Chapel Toyota on 2011-11-04:
I am so sorry this happened. I can assure you that we would NEVER intentionally harm your vehicle. We are a family owned and operated dealership that works off referrals and building relationships that last. If we did this we would be out of business very quickly! While the timing is extremely unfortunate, we offered to do this at our own cost. Again, I am sorry your experience was sub par, and I hope we get another chance to make it right!
trmn8r on 2011-11-04:
Wesley chapel, no offense but aren't you a year late and $500 short? I've never had anything unrelated break while a car was in for service.

Look at the list of complaints here - bait and switch, poor service, brake recall problems made worse, etc etc. Seems to me that a more proactive approach to making your customers satisfied may be in order, but I am just judging from what I am reading.
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Stay Away
Posted by on
WESLEY CHAPEL, FLORIDA -- STAY AWAY! All bling. Need a manicure? Need a massage? Probably a great place to get one, but don't be fooled. YOU are paying for these services AND their supposed "Lifetime Warranty". Their customer service sucks. Their sales department needs lessons on customer service techniques and needs to attend classes on each one of their cars so they know what they come with.

Give me a break! Service is no better. RUN somewhere else fast.....
     
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trmn8r on 2010-12-12:
Did you buy a car there? What specifically was inadequate in the training of the salespeople? Do they really offer manicures and massages?
Mrs. V on 2010-12-13:
My car place, Jones Nissan, does offer free manicures and massages (odd, I know). It's something that is used to keep customers happy if there is long wait times, I think ^_^
Yamil Dominguez on 2012-03-10:
I have bought four cars from Toyota before in different dealers with a good experience as well, but I used to feel very stressful while we were setting the deal. At Wesley Chapel Toyota I felt very comfortable and the sales person Matt Schemkes did a great job, he was very honest and lead me to make a good choice. The service was very fast and in finance manager P.J. was very professional as well with a good sense of humor. The customer service representatives were very attentive to me so definitively I would recommend this dealer to my friends and family in their future purchases.
trmn8r on 2010-12-13:
Is that right? My car dealer wouldn't sharpen my pencil for me.
MRM on 2010-12-13:
In my local area, I have seen the local Toyota commercial that offer manicure and massages and I thought that was luxurious.
Anonymous on 2010-12-13:
MRM, yeah..that's where my sister bought her last car.
Nohandle on 2010-12-13:
I don't know anything about a massage or manicure but locally if the wait will be long a customer is offered a ride home, back to the office or to the local mall. The customer will be picked up quickly at the agreed time or earlier if called. Since loaner cars are not available anymore many dealerships are doing the best they can.

I'm concerned with proper service on my car. What exactly happened at that particular dealership crombie?
Mrs. V on 2010-12-13:
Nohandle, Jones offers loaner cars... Is this something new that car places aren't offering them anymore?
Nohandle on 2010-12-13:
A few might still to select customers Mrs.V, but it's my understanding due to insurance liability it was discontinued. It certainly is not advertised as a service. I'm generally not comfortable driving someone else's vehicle.
John Williams on 2011-11-03:
Crombie - I am sorry if you had a bad experience with us. We do our best to try to make every customer feel like they have found their family dealership! We are not perfect 100% of the time, and I am guessing we made a mistake with you. For that I apologize. Having manicures, massages, coffee, cookies, comfortable chairs and T.V.'s does not add anything to our prices. It does not cost us much in the long run, and is just our way of trying to make you as comfortable as possible while you wait for servicing your vehicle. Since we put the Lifetime Warranty on so many vehicles, we get it for such a reduced price that it also does not affect the bottom line. I promise you we are as competitive as the rest of the Toyota dealerships in the Tampa Bay area. We all get our cars from the same place. We stand out because of our excellent customer service. Look on Google, and you will see happy customers taking time out of their day to write us tons of excellent review! We have 3x as many as the next Tampa dealer, and that number is only going to get bigger. Because we treat people right and take care of our customers. Something we see as simple and common sense, but most dealers miss the boat on. So if you are in the market for a new vehicle, I challenge you to give us a chance. You will see why we have so many raving fans. Because we put the customer first. - John Williams, Internet Director of Wesley Chapel Toyota
DenysUK on 2011-12-24:
I am very surprised at this review - I have been there today and bought a new Sienna and had a brilliant experience.
Mike Pelletier was superb and PJ very helpful.
We would recommend this dealer very highly
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