Wesley Chapel Toyota

4 reviews & complaints.

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Poor Service/Attitude/Personnel at Wesley Chapel Toyota in Wesley Chapel, FL
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WESLEY CHAPEL, FLORIDA -- My new Camry needed the gas pedal recall. This is a butcher job even done by the most skilled mechanics. Wesley Chapel Toyota uses non-mechanics to perform this job and their attitude is just plain miserable. Seems like no mechanics want to do this job so it is farmed out to lower echelon paying people to do. The guy who did mine detailed cars and picked up trash as his main job. There is a person named [snip] who is a detailer who supervises the recall and the computer programming. The programming is supposed to cut off gas flow to the engine when both the pedal and brake pedal are pushed at the same time. Mine still does not do that. I was told by the parts manager (there is NO service manager there) that some stop on this programmed cycle and some do not. I asked to see the service manager and was told he was fired back in November for being drunk. I asked to see the owner ([snip]) but he was too busy to see customers. Busy??? Showroom empty??? So I immediately went to Stadium Toyota and had this checked (Tampa dealer) and they said it was so botched that I would get another pedal assembly and then Stadium would correct it. I notified the parts manager [snip], who masquerades as the service manager at times, and he said I was no longer welcome at Wesley Chapel Toyota. There are many dealers in the area that will gladly do the recall and one is not bound to take it to Wesley Chapel Toyota.

If you are in the area, please travel a little and get it done right. I am not convinced that this recall is legit in fixing the problem. Today we are looking at Hyundai's and will no longer ever buy a Toyota. I cannot trust Toyota and cannot trust their dealer representatives to fix problems.
     
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Good Service
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WESLEY CHAPEL, FLORIDA -- I've been getting service work done at Wesley Chapel Toyota for two years and I have had nothing but positive experiences anytime I've been there. I can't help but think some people's reviews are a little biased -- colored by what they perceive after watching the 6 o'clock news. I also had a few friends that suddenly had all sorts of phantom issues with their Toyotas once the recall hysteria hit the news. One day everything is perfect. Overnight, everyone has a problem with their pedals? Weird. I don't buy it. I've driven Toyota for 20 years and I'll drive 'em for 20 more. The Wesley Chapel guys are very professional and truly seem to enjoy what they do -- I recommend them to everyone I know.
     
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Wesley Chapel Toyota Wrecked my Car
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WESLEY CHAPEL, FLORIDA -- I brought my car in for service (a 2000 Celica), and when I tried to drive away from the dealership, the power steering was completely gone. I had never had a problem with it before, but after they fixed an unrelated problem, the car was almost undriveable; I didn't even make it out of the parking lot.

Wesley Chapel Toyota wanted to charge me $500 to replace the power steering pump which broke while the car was in their shop.

This wasn't the first time I brought my car there for service and something suddenly broke while the car was in their shop.

I recommend avoiding their service department.
     
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Stay Away
Posted by on
WESLEY CHAPEL, FLORIDA -- STAY AWAY! All bling. Need a manicure? Need a massage? Probably a great place to get one, but don't be fooled. YOU are paying for these services AND their supposed "Lifetime Warranty". Their customer service sucks. Their sales department needs lessons on customer service techniques and needs to attend classes on each one of their cars so they know what they come with.

Give me a break! Service is no better. RUN somewhere else fast.....
     
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