What They Won't Tell You
FREMONT, CALIFORNIA -- I spent $2,779.00 at Western Appliance. For the Duet Washer/Dryer - Pedestals - Extended Warranty - Hook Ups - Delivery - and tax. I was not able to be home on the delivery date. The next day I was able to do my first load of wash. So far, so good. When I decided to check out the drawer/pedestals. One drawer opens partially, the other nothing. That are both blocked by the door jamb in the laundry closet. My God, the delivery guys don't even question this??
So, I called Fremont Western Appliance. The sales manager there said, "OK, just bring them back and you will get a store credit. The pedestals are $199.95 each. They had a $100.00 dollar rebate. I told him, "I already bought a Kitchenaide dishwasher from them. I have new appliances. What am I going to do with a store credit for 400 bucks? Plus, I won't get the 100 dollar rebate. So, I'm out another $100." He would not budge. I asked for a regional supervisor. He gave me the Customer Service Manager in San Jose. I told her my story. She says, "Hold" - click. I wait. She finally returns and says, "OK, call them back. But you will have to pay a restocking fee because you don't have the original packaging." I reminded her the delivery guys took that packaging.
I called the first manager I talked to in Fremont. He said, "Yep, just bring them back and you get your refund. If you need help getting the machines off of them, it will be $50 bucks for our guys to come out and do that." and "call us to make an appointment and WE will see when it is convenient for US." This on top of the $38 dollar restocking fee.
I hung up pissed. The great salesman that convinced me these machines where so great and got me to spend almost $3,000. He forgot to tell me about their "return policy". The guy I was talking to on the phone says, "Oh, its on the back of the receipt." This is the receipt the conveniently staple to all the other paperwork.
To add insult to injury. I looked around and nope, no 7 cases of bottled water as they promoted. I called the woman in San Jose again. (Her name mentioned on a previous post) She said, "Oh, Yeah, Well, you need to come and pick that up." "OKAYYY, thanks for calling." - Click.
What big company doesn't have a 30 day return policy. You can spend $5,000 dollars at Best Buy and return for a full refund at the 29th day!! Costco, no questions asked. Fry's not a problem. Western Appliance has a NO REFUND POLICY. Not even after 1 day. And, they couldn't care less. Good luck trying to find someone in that organization that is above manager. Apparently, they are the top tier. I should have stuck with Sears.
I will never shop at Western Appliance again.