Western Motorcoach of Lynnwood, Wa
LYNNWOOD, WASHINGTON -- We rented a motorhome from Western Motorcoach in late June/early July of 2009. We were quoted a specific price per day + 200 miles per day. We picked up the motorhome and did a walk through. I told the RV guy that the floor seemed spongy in the back. He said not to worry about it. I told him the hood was dented and he noted, and a few other minor things. I went to leave in the 29 foot rig and saw that the check engine light was on. He said I will note it, don't worry 1/2 of them say that. I left the place feeling uneasy. We spent a week heading down the Oregon coast. The first night we filled the holding tank and my girlfriend starts yelling at me to come inside. I get inside and see water flooding the floor! There was some sort of leak. We called Western Motorcoach the next morning and told them of the problem. They didn't seem to care.
We spent the entire week with no shower available, no holding tank water, etc. It leaked the entire time we used it (thus, the spongy floor) We scrubbed/washed/cleaned/dumped the RV to avoid the extra fees. We turned it in an entire day early and the office gal comes running out to me as I pull up. She loudly states that I was late turning it in. I give her my name and said that I was actually a day early. She checked her notes and said oh, sorry. We sat in the office and explained the water leak problem, the generator muffler that I reinstalled, since it was ready to fall off the RV, the check engine light, the cupboards that don't latch etc. They didn't seem to care about any of it... 2 weeks go by and I notice they haven't refunded the $500 damage deposit yet, so I called and they said they already refunded the money, A few more days go by and I see that I get $462.00 back in my account. I call and they said that I went over on the mileage. I said don't we get 200 per day? She said no, the summer rate is 40 per day.
That was the first I had heard of the 40 mile per day limit! Then we get the receipt in the mail... NO partial refund for the water problem we dealt with, in fact, they did not refund The Dump/cleaning/gas fee and claimed that the excess in mileage ate it up and that's why I also received the smaller deposit refund. This is total crap, so I call them yet again and complain, they still don't care.
I ask to speak to the owner, he doesn't return calls. I was extremely patient with them and gave them every opportunity to come to an agreement on some sort of compensation, but they overcharged me on the mileage, didn't return The Dump fees and won't return calls. I give them an F- for being one of the worst businesses I've ever dealt with. Avoid them like the plague!
RV Guy in Bothell, Wa