GEORGIA -- I sent $200.00 to my sister in Jamaica electronically using the WU pay system. The first phone call inquiry about the money I sent since my sister said it did not arrive place the blame on my bank. Of course the bank released the money to Western Union the very day I authorized it so it was not the bank. It was Western Union. One day later they emailed me to tell me that the money was available in Jamaica for pick up. I confirmed this by telephone with Western Union representative. The next day my sister returned to pick up the money, the Western Union agent in Jamaica told her I have to call Western Union to answer some more questions before they can release the money.
By now I was so upset I was steaming because just yesterday everything was OK and the money was there and now I am hearing that it is on hold. I called Western Union to find out what was the hold up. A representative for the 10th time ask me for all security information then she tells me system is down, call back in 5 min. I called back and the Western Union representative want to know what ID my sister would used to pick up the money and what her date of birth was before the money could be released.
I told her to cancel the transaction because I cannot give someone else's security information to a Western Union representative whether it is my sister or not. I cancelled the transaction. I will be looking at my account in the next 24 hours to make sure they refunded my money. Guys do not use this WU pay system. It is full of headaches. My sister had to call me about 3 times from Jamaica about this transaction. I had to call her four times. I had to call Western Union about 5 times. Western union e-mailed me about 6 times and I am sure this is not the end of it.
HAWAII -- I was attempting to pay with a credit card on the Western Union website and have the money transferred to a bank account. It kept giving me an error message so I called. First person I talked to said she doesn't know why it's not working, no explanation at all, all she knows is that it's not a problem on their end. She tells me I can go into any location and bring my credit card to make a payment, she will even give me a discount code to get 50% off. So I agreed, wrote the code down and headed to a store.
Took off of work to go and get this transaction completed only to find out that the lady at the Western Union counter had no idea how to assist me with what I needed, even went and called a manager who was also just as clueless. At this point I'm pissed already. I get home and call the customer service number again, now to be told that the only way I can make a payment with my credit card is if the location has a black phone, I am literally fuming now because the first lady never mentioned that. So I tell her that I am not about to waste my time and go back to a location, if she can just help me over the phone, she agrees but then tells me that it's going to cost me $108.
I told her to apply the discount code I was given to that but really my fee should be waived for all the trouble it is taking me just to make a simple transaction when I thought Western Union was supposed to be easy. She tells me that code is only if I go in the store. I ask for a manager and get the same runaround that they are not sure why or what information is giving me an error but "I'm sorry for your trouble but we cannot give you a discount over the phone, only at a location BUT you cannot pay with credit card." All I know is PayPal is cheaper to send money and a lot easier.
Will never use Western Union again. For one not even the supervisor could show any time of customer service and compensate me for the terrible customer service I received. Second, all every question I asked no one knew the solution too... what is a call center if you have to tell me to check the website or that you are not sure and then proceed to tell me that no one else would know the answer. Third, I decided to use PayPal and took me one input and I got the money transferred with 30 minutes.
ENGLEWOOD, COLORADO -- I never have heard more stupidness than in your last E-Mail. Western Union had, in absolutely no way, fulfill the Court Decisions that are necessary to handle Money Transfers at all, what means: in that way Western Union is not allowed to handle the Money Transfers by law, and you try to pose the faults to the clients that are paying you!!! Further on, as I have shown, Western Union is directly involved in the crime (10% to the Western Union Office) and then Western Union paid the transfer. Besides that who told you that I did not know the persons.
I know them but the real ones and all payments had not been done on base of scam or so. So each point you are telling here, only fakes. Western Union has to fulfill the Court points and then nothing had happened. But as Western Union is going on that way, ignoring apparently the Court decision, it shows that you still further on want to work on that way accepting and very well knowing that thousands of crimes also will be continued with that. Also this is direct involvement into the crimes and punishable by law.
And if Western Union does not follow up Court's decisions and the principals that are given there for handling Money Transfers, Western Union must be closed immediately and brought to Court. And you on top with such irrelevant argues. You offer a service that is called Money Transfer and that is for all and not only for fraudsters. And the Court decision also says that it is your responsibility if the money is frauded. And in the same way is arguing the Attorney General of Arizona: all fraud has to be compensated although I said in the beginning, that two valid passports are needed (sender, recipient).
And what you have told me there that one only should send money to well known persons is also a fake when Western Union Employers do not realize forgery passports the principal of the transfer conditions. So, even this what you were telling here would not be a solution as Western Union is frauding. I, further on, am still waiting for the informations in which country, office of Western Union and when the fraud was realized. I am still missing that.
And when you also are too stupid to understand that this request concerning the Transfer conditions and that for this no police is necessary as I never asked who has taken the money, then I cannot help you. The only thing I can tell you, if my case now is not solved within this week it will cost Western Union Billions of USD. The informations from my side will continue.
EAST PALO ALTO, CALIFORNIA -- Both companies have a big problem in their processing of mistakes on their part. I deposited 20.00 and paid the fees of 3.95 for Western Union to load my Netspend card. I had confirmation of the transactions from both companies. This occurred on 4/11/2011. On the 4/23/2012, my account was blocked from my Netspend account. I called and waited hold for 9 hours and talked to Netspend repres for maybe 15-20 minutes total.
BOTH companies told me that they had no idea why it Western Union requested a block on my account. Netspend blocked my account merely because Western Union requested them to do so! Neither company can answer why the account was blocked! Netspend told me, I counted this statement, "Western Union requested the block and only Western Union can remove it". Western Union says I owe them $20.00. The question is why??
I paid for a service in cash to Western Union that they provide. Why do I owe them an additional $20.00? If someone wants to check it out, here are the MTCN **, sender's confirmation number **. Both indicate that the transaction was complete. Since then I have contacted Western Union and they no idea why my account is blocked. These two companies have a partnership forming a conglomerate. When it comes time to communicate with each other they have problems not just in general but when trying to resolves any issues. I am being charged by Western Union an additional $20.00 for a successful transaction that I paid them to do.
Now my normal deposits for my retirement are on hold! The Netspend company loves putting you on hold! I have used 9 hours of talk time to resolve this issue. At the Partner Service department, the people who work there love using the hold button and love to play games on, who's going to be the supervisor. Yesterday it is **, today it is **. Each of course claim to have the power to remove the block. That is of course, when Western Union finds the time to send an email. An email!!! I was told that, "they should have an email today, I mean hopefully this morning".. It is all tactics with them.
When I ask for, **, the guys who runs Customer Service and Operations, clamor and then forward me to another office person who plays the role and still tells me, that they talked to the Repres from Western Union who said that they will send them an email to clear this matter up. I was a happy customer with them. Now, I am looking at the benefits of Bank of America for the needs etc... Stay away from Netspend and Western Union when it comes to transferring monies that you pay them to load into the pre-paid car like Netspend.
I am a host mother for students who come to the US to study. On March first, 2011 the brother of one student sent him $1985.00 by Western union. He went to the Meijer store #121 to collect his money. They told him they couldn't give it all to him in cash. They gave him $985 in cash and a check for the remaining money $1000.00. He took the check to Bank of America in South Bend and deposited it into his account. They told him the money should be available in his account the next day. With the $985 he paid school fees, etc. thinking he would have more money the next day.
It wasn't available the next day, nor the next, nor the next. He was being sent back and forth between the Meijer store and the Bank of America for the next week and still had no money. I finally said I would call Western Union for him and see what was going on. On March 10th, 2011 I called Western Union. The agent pulled up the file and told me they were aware of the problem. He said they had talked numerous times with the Bank of America branch manager and the manager at the Meijer store where the check was issued. He told me there was a computer error and the check was logged as "cashed out", when it wasn't.
He said the case had been "expedited" (they don't use that word) on March 8th and a case should be resolved within 24 to 48 hours of the "expedite" so by morning he should have his money. He still doesn't have his money four weeks after it arrived! I have talked to the bank manager, the Meijer manager and numerous agents, supervisors and managers at Western Union. Meijer says the mistake was Western Union's and the check is being shown as paid out when it was not paid out.
Whether the mistake was made at Meijer or a Western Union office, all agree that the student didn't get his money. I have called and called and called Western Union, been on the phone for over an hour numerous times and I get nowhere. Where is his money and why won't they give it to him.
My son is in a detention center in the U.S. for something very stupid he did. I have sent him money several times through Western Union's Quick Collect Program, which "works" either via telephone, the Internet, or any of their public locations.
The problem here is, and Western Union takes FULL advantage of this, that you cannot call the recipient to verify receipt of the money. Western Union gives you a "confirmation" that they allegedly sent the money, but in half of the cases this is false. If by chance my son calls me and I ask him whether he received a particular transfer, half of the time the answer is "No." Yes, the money is always debited from by Visa account... but like I said above, delivered only half of the time.
Yes, I have fought with Western Union's call centers to get the money delivered after hearing their lame excuses as to why they didn't send the money, but this is a ripoff, a fraud, anyway you look at it. If Western Union has a valid reason NOT to deliver money to an inmate at a prison, well then don't take the money from the sender!
Imagine, just try to imagine the huge dollar amounts Western Union steals from the public like this, day in and day out. I am very meticulous when it comes to money, so I check and make sure that my son gets his money when I send him some. But I am not the only person sending him funds; he has other relatives and friends that use Western Union to send him cash; they have no way of letting him know, and he has no way of knowing they did... when Western Union steals his money. Thumbs down for Western Union. They are a huge ripoff!
TYLER, TEXAS -- My friend was visiting his family in Henderson, TX for the weekend. His sister-in-law was critically injured in a car accident & life-flighted to Tyler, TX. His visit was extended several days while she fought for her life, which placed him in critical need of cash. I transmitted $100 to tide him over Saturday evening, paying $20 for their "Money in Minutes" service. I received an email confirmation that the 'money transfer' went through, however, when my friend arrived at the local agent late Saturday evening to pick up his cash the agent told him he would only issue a money order. What??
My friend said that he was specifically told he would receive cash (I ordered this online and it was confirmed in a phone call at the time of the transaction). The local agent said something on the order of too bad, so sad. My friend, in shock over his sister-in-law, took the money order and left.
Being out of town without a local bank branch, the money order was a piece worthless paper. During the day Sunday my friend and his brother went to Western Union agents in Henderson and Tyler. One Western Union branch in a WalMart told them that IF they cashed the check they would charge him an additional $20 - (on a $100 money order drawn on a Western Union account). They ultimately chose not to cash out the money order anyway.
I called Western Union Customer Service Sunday evening and the representative and her supervisor told me that, since he accepted the money order, he was out of luck. There was nothing they would do to help him cash the money order. No manager was available but I was told he'd come to the same conclusion on Monday. Finally the supervisor told me to have a nice day and hung up on me. I've used eMoneygram several times to transmit currency to places as remote as Africa without a bit of a problem. I will never use Western Union again and they haven't heard the end of me.
I attempted a Western Union Quick Collect Payment using my debit card in the amount of $1418.79. The funds were immediately deducted from my account immediately, and I was able to see this by viewing my bank account online. My bank posts transactions made against my debit card immediately. For reasons untold to me by the customer service representative, and her manager, the Quick Collect payment was not processed. I asked Western Union to release the funds so I may make my payment another way. They agreed and I got off the phone.
24 hours later I call my bank and they say that Western Union still has a hold on the funds, and they have received no notification from Western Union that they will not collect on the funds. I called Western Union back, and they say they sent my bank a fax saying they will not collect on the funds. I respond that my bank has received no notification from Western Union, and could the fax be resent. I was told no, it's against Western Union policy to resend the fax. This is ridiculous. It's a FAX. It takes two minutes to send.
I asked to speak to a manager, and was told by the manager that they would not resend the fax to my bank. I then asked to speak to a supervisor, and was told yet again that they will not resend the fax. I have been with my bank for 11 years, and I have never had an issue with them. This is my first time using Western Union, and I will never do so again. At this time, Western Union still has a hold on my funds. I know that after 5 days, if not collected, my bank will automatically release the hold on my funds.
However, that defeats the purpose of me wanting to make the payment immediately, thus the reason for me using Western Union in the first place. I don't suggest that anyone utilize Western Union if they can help it. If there is a problem you will not get assistance.
ENGLEWOOD COLORADO, COLORADO -- We used Western Union to send money to a student in Uganda. After completing the whole questionnaire online, I spent two days speaking to various WU reps to complete the transaction. Most of them had no clue and I was bounced from department to department. I had to answer to way more security questions than any other bank would ask. And ultimately they REFUSED to complete the transfer. In essence, CUSTOMERS are treated as potential CRIMINALS. It seems for WU management any African country is suspicious.
It is an abuse of their dominant position that they: - Charge a very high fee for simple electronic transfer. - Apply off market fees and exchanges rates on currencies. - Arbitrarily decide whether to complete or not a valid transaction.
Lets hope this unjust and abusive monopoly breaks down and the poor people that have to transfer remittances get a fair service one day!
I went to a local gas station to receive a Western Union for 75 dollars. The store clerks had to deal with 6 operators, each telling us something different is wrong. While I'm waiting, I had to explain to my 5 year he couldn't go to his dad's this weekend because we now don't have enough time to make it there, which was a 2 hour drive. We sat an 145 just waiting. I love holding my 5 year old while he sits and cries, not to mention I told a manager I am taking my business elsewhere and he said that was fine. It's sad because I receive money from there quite a bit. I won't be using Western Union anymore and I don't recommend it to anyone else either.