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Where's the money?
Posted by Frustratedbrenda on 03/31/2011
I am a host mother for students who come to the US to study. On March first, 2011 the brother of one student sent him $1985.00 by Western union. He went to the Meijer store #121 to collect his money. They told him they couldn't give it all to him in cash. They gave him $985 in cash and a check for the remaining money $1000.00. He took the check to Bank of America in South Bend and deposited it into his account. They told him the money should be available in his account the next day. With the $985 he paid school fees, etc. thinking he would have more money the next day. It wasn't available the next day, nor the next, nor the next. He was being sent back and forth between the Meijer store and the Bank of America for the next week and still had no money. I finally said I would call Western Union for him and see what was going on. On March 10th, 2011 I called Western Union. The agent pulled up the file and told me they were aware of the problem. He said they had talked numerous times with the Bank of America branch manager and the manager at the Meijer store where the check was issued. He told me there was a computer error and the check was logged as "cashed out", when it wasn't. He said the case had been "expedited" (they don't use that word) on March 8th and a case should be resolved within 24 to 48 hours of the "expedite" so by morning he should have his money. He still doesn't have his money four weeks after it arrived! I have talked to the bank manager, the Meijer manager and numerous agents, supervisors and managers at Western Union. Meijer says the mistake was western union's and the check is being shown as paid out when it was not paid out. Whether the mistake was made at Meijer or a Western union office, all agree that the student didn't get his money. I have called and called and called Western Union, been on the phone for over an hour numerous times and I get nowhere. Where is his money and why won't they give it to him.

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Posted by tnchuck100 on 2011-03-31:
First key question here is what bank and account was the check from Meijer store drawn on? You did keep a copy of that check didn't you?

Tracing THAT check is the trail to persue.
Posted by trmn8r on 2011-03-31:
Wow. Bizarre. I know that WU is very wary of fraud, and I am surprised that you have been able to pursue this matter for the student. Usually, privacy rules would prevent that, and WU is the most stringent I have experienced in this regard. Did you have to go through a procedure to act on his behalf?

It sounds like WU admits the status was logged incorrectly at the store WU terminal. I don't see why WU has been unable to fix this. Weird.
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Western Union Bad Service
Posted by Dario74 on 01/25/2011
Jun 2010 friend from US send me the money to Cusco Peru and Western union send money to Trujillo Another state in Peru and was pick up in this place.
When I tried to get some information in WU Cusco were very unhelpful telling that I pick up the money so I have made a fraud investigation and police force WU to prove my signature and they lose because my signature was falsified.

But is not possible to get back the money because WU have staff of lawyer making my life unpleasant.
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Posted by Alain on 2011-01-26:
What advice did the police give you about this?
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Western Union Debited Twice!
Posted by Deneicy on 09/13/2010
I attempted to send money ONLINE to Texas from California, which I had successfully accomplished several times before. This time, however, the transfer was DECLINED because my telephone number is UNLISTED. They emailed that the transfer was DECLINED and said to go to an office which I did (with their 50% fee discount).

Thank goodness I had registered with my bank for notices of Unusual Activity. Western Union debited my bank account TWICE--once for the online transaction that they had DECLINED in writing and on the phone...and for the one at the office.

They tell me that the BANK, not Western Union, is holding the funds. I just know at this early stage that they have been taken from my account TWICE.

And what is REALLY interesting is that when I called the bank's 800 number and described the transaction to the bank's service rep, she said, "The same thing happened to me--Western Union declined the transfer because my phone is unlisted so I went to an office, and they charged me twice. They even gave me the discount on the second transfer. And it took MONTHS to get my money back."

They are either INCOMPETENT, NEGLIGENT, or this is CRIMINAL and systematic.
Definitely a CAUTION here.

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Posted by Alain on 2010-09-14:
Thank you for the heads up.
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Will I now have my identity stolen?
Posted by Aznative on 06/23/2010
COLORADO -- I called western union to wire money to my sister who was stranded with a broken down car. I live in AZ & I believe because of Arizona's new immigration law (which I, by the way, am not responsible for) that I was given a hard time for. My call was answered by a Hispanic male that I gave my credit card information to. I was then told that because Arizona had such strict laws another form of identification was needed. I gave my driver's license number, & was AGAIN told AZ was a state with very "strict laws" and he would need ANOTHER form of I. D. He then asked for my social security number! I reluctantly gave it to him. I was then transferred to his supervisor - another Hispanic male- who told me that my transfer had been denied because they could not verity my identity. Because Arizona was a state with very strict laws, I was told once again, maybe if I gave him another form of I. D. - perhaps an alien I. D. card. I now am in great fear that my identity has been stolen!! And I am unable to get in contact with someone in charge of these two men!

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Posted by memoryx57 on 2010-06-23:
yikes, you gave them your SS number? Not Good !! Giving Western Union your social may be standard practice but I wouldn't do it. Doesn't sound kosher to me but I could be wrong.
Posted by Starlord on 2010-06-23:
I am getting fed up with this. I had the entire box filled with my thoughts and they just suddenly disappeared. This is happening entirely way too often.
Posted by Anonymous on 2010-06-23:
Posted by Anonymous on 2010-06-23:
The OP should have done it in person anyway and there is no need to label people by their spoken language or use a state law as an excuse..
Posted by Nohandle on 2010-06-23:
Starlord, I've had the same thing happen on more than one occasion. I never could figure out what I was doing wrong. I try now to type a response on my email account and when received copy and paste from there. Then I post it on M3C. It's something I'm doing wrong but don't have time to find the problem.
Posted by Backlash2 on 2010-06-23:
I would call social security right away and ask them what to do. You need some help quick!
Posted by saj80 on 2010-06-23:
Backlash, what would calling social security do? They don't have any enforcement authority for fraud. This does sound very suspicious, and the OP needs to monitor their accounts, bank and credit, as well as their credit report information to ensure nothing has been compromised.
Posted by Anonymous on 2010-06-23:
They probably meant Homeland Security for what it is worth.
Western Union has always been square with me. The OP was just being careless and is now remorsing about it.
Posted by old fart on 2010-06-23:
When you start getting bills for someone by the name of Arturo or Jose you'll soon enough know if you've got a problem!
Posted by azspots on 2010-06-23:
The Arizona Immigration law (SB1070) does not even take effect until July 29, 2010. I would see if posting a fraud alert to SS and the credit bureaus (if applicable) could be done. NO WAY would I give ANYONE like Western Union my SSN. Next time, bank wire transfer could be an option.
Posted by spiderman2 on 2010-06-23:
http://www.azfamily.com/news/Arizona-to-receive-funds-for-border-security--96986099.html This may have something to do with your issue.
Posted by oldisgood on 2010-06-24:
It sounds to me as if you did NOT reach Western Union but a crew stealing ID's somehow. Especially since they did not send any money to your sister. I sure would put an alert on my credit accounts and find out how to notify SS. NEver, Never give your SS# to people who do not need it. Also, AZ's new law would never be that strict. Also, as someone said, it hasn't even taken affect yet. Yep, you were scammed.
Posted by Pat F on 2013-06-13:
I had the same experience with Western Union two days ago. They claimed they needed my SSN because of Fed law. I refused, and got a refund of my money. I then used Money Gram, who made the transfer without the mysterious need for my SSN, and for a smaller fee. Go figure?
Posted by Tatiana on 2014-03-15:
Yes. Today I went to Western Union to receive money and committed stupid thing. They told what SSN required, because the amount too big. I was not agree, but give it them and cashier put paper aside. My SSN was stolen 3 times, but in past cases I have no idea how it happened. I guess I have to wait for trouble. Best places for receiving and sending money Ride Aid and Vons. Just ask before if they have desired amount.
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Western union fails their responsibility
Posted by SanfordP on 06/12/2010

Western Union is being totally irresponsible and almost complicit in the abuses of on-line crime, by allowing on-line scammers to collect money at Western Union offices, without Western Union agents taking ANY reasonable measures to get proper identification and protect their client (the person who sent the money), or help track down the scammers and put this practice to an end.

Millions of US dollars would be saved if WU would only step up and do the right thing, and turn over money only to people who show that the transaction is legit. WU knows how to spot shady deals, and is very aware that the on-line scam problem exists and that the scam exploits the laxness of WU. And WU knows that the solution is an easy one. Major on-line sellers such as Amazon, eBay and AutoTrader have asked Western Union to simply take some reasonable and inexpensive steps, because the laxness of WU hurts buyers and all those sellers and other businesses that transfer money electronically. But Western Union ignores them because the consumer protection laws have been made so weak over the past 10 years, so WU can ignore senders who complain that the money sent was released far too easily to criminals that could easily be deterred or caught if Western Union would only require better identification. Folks, Western Union is providing the way for terrorists, criminals, tax evaders and other bad guys to get away with transferring money to do bad things.

Moreover, WU exploits the fact that senders are usually under heavy stress to complete electronic transfers, and offers a "Money In Minutes" premium service--implying that WU will provide extra service and / or actually deliver the money to the receiver. But they don't do anything for that extra charge. They just take advantage of the fact that you are under pressure and they take your money to "guarantee" something they should do on a regular basis: Give your money to somebody else. Furthermore, when we asked for information on the receiver, WU refused to give the information EVEN THOUGH WU is more than happy to sell MY financial information and information about who I am, and where I did the transaction to retailers, marketers, credit card companies and financial institutions and any other Western Union "partners" who have NO RIGHT to know anything about the transaction or see ANY of my confidential information. This is the same company that charged me and then denied me the right to see the name of the person who took MY money. They claimed that they have a "duty to protect the privacy of all our customers". What bull! They do what ever is cheapest and best for Western Union, and the buyer be damned. Thousands of people have been scammed this way, but the consumer protection laws have been re-written lately to the advantage of outfits like WU so we all need to call our state's attorney general office and ask them to force WU to operate to a higher, yet reasonable standard and put a stop to this kind of abuse.
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Posted by Hugh_Jorgen on 2010-06-12:
And as soon as they tighten up their requirements to protect people from themselves, they would have people here complaining that their standards were too high and therefore a legitimate money transfer didn't go thru.

Western Union is in the business of transferring money - that is all. They are not financial advisers or consumer protection advocates. That is the responsibility of the person sending the money.

Sorry you got taken advantage of, but it wasn't WU's fault.
Posted by Anonymous on 2010-06-12:
If you sent money to someone via WU, I agree that WU should be able to show you who collected that money on the other end since you are the initiator of the contract/process.

I also agree that WU should have some process in place to help ensure the correct person receives the money, even if it is only checking a valid photo ID of the person receiving the money.

I'm actually surprised they are not doing this anyway. If that's the case, I agree with the OP and it is WU's fault if my transactions are not executed per our contract. (Contract being that I am sending money through WU to a named person.)

The big ol government is all over the place in checking IDs for booze and slapping rules on Payday check-cashing places, seems they would love getting involved in this, if they haven't already.
Posted by sanfordP on 2010-06-13:

Hugh Jorgen, I am sorry to say this, but you are twisting the discussion, much like the Western Union employees and attorneys.

Let's cut through your smoke and talk about what I actually said: First off, we can ignore any reference to me saying anything about my expectation for WU to be a "financial adviser". You sound like you're trying to characterize me as simple-minded, to discredit my argument. I know what a financial adviser is, and what they do, and I don't expect that service from anybody but my financial advisers. Or maybe you don't know what a financial adviser is. In any case, that's a non-starter, so let's drop that from the discussion.

Next: You seem to have the mistaken belief that we all have a "right" to convenience. We don't. We have an obligation to do what is right, convenient or not. And that is the core issue here. You and WU seem to think that holding businesses to a REASONABLE standard of the existing laws is too much to ask. If you look past your so-called right to convenience, you will see lurking there the issues of security, honesty, and the need to catch thieves (and killers). And I am not hyper ventilating here. WU is THE channel through which most of the world's dirty money flows and that dirty money is hurting our society.

Furthermore, I did not say anything about WU's duty to be a "consumer advocate". Again; this sounds like a WU employee or an attorney. Adhering to agency law and consumer protection law is not "advocacy", it IS the law. Plain and simple. "Fiduciary responsibility" to the client is not a "premium service". It is a basic tenet of agency law. By any legal standard, WU has a legally prescribed duty to protect the interests of their client but they skirt that requirement because it is easier and more profitable. Otherwise, they would have to screen and monitor their agents (my GOD!), and they might lose a highly lucrative customer: The guys who WANT to operate in the shadows.

Doing what I've asked and what our government and other businesses have asked would not hurt honest dealings. Quite the contrary, it would make transactions more secure and make honest people feel more secure in doing business with WU. WU would probably see an increase in business. Sadly, WU chose the low road, and is getting away with skirting agency law by choosing to operate under the laws of the state with the most lax consumer protection laws, and that is not a coincidence. That choice --and the fine print on the back of their contracts-- makes it easier for WU and for everybody from terrorists to tax evaders to internet scammers to operate in the shadows; and WU knows this but chooses profit over responsibility. They cut corners and avoid the little bit of work (that they should do anyhow), just like BP and so many other big businesses avoid their duty to the public. It is simply easier for them to do business in a lax manner.

Because big business means big mistakes, I fear that there will be more and more people hurt, more and more tax dollars lost, and maybe even a gigantic disaster if WU doesn't clean up their act.

WU knows this is a huge problem because our government has told them. And law enforcement officials have told them how easy and inexpensive it is to do a better job. WU already has the capacity to do a better job, but they chose not to--only to keep the transactions opaque. Not more "private". And there is a big difference between "privacy" and "opaqueness". The only people who need opaqueness are the bad guys.

Ordinary citizens know that billions of dollars goes overseas AND comes into the USA via WU to highly dubious receivers. And government knows this because individuals such as myself, the local police, state attorneys general and district attorneys have said that they want WU to apply the readily available and inexpensive technology AND apply some fiduciary responsibility at the time of transfer--by simply getting (reasonable) identification and quit being obstructionists and hypocritical about "protecting the personal information of our customers". REMEMBER: In my case, we are not talking about "spying" on you. We are talking about a sender having access to information about the designated receiver, when the designated receiver turns out to be a crook. Why do they protect THAT person, when they don't protect ME? Profit.

As I stated earlier, WU sells all MY personal information, almost indiscriminately. Everything, including my name, my financial information, my home phone, my cell phone, my address, the amount I sent, how I paid, where I sent it from, my email address, etc., and they SELL that to other financial institutions, to credit card companies, retailers, merchandisers, telemarketers and any other WU "partner" they chose. So it is highly hypocritical and highly disingenuous of WU to talk about their principled position on protecting anybody. They protect only Western Union.

Remember this Hugh: I sent money to a specific person, I designated a specific address, and WU will not tell me if they even tried to deliver to that address, who received the money or how they got it. They will give only very general information such as a city, and the local WU office name. No names of the person who suposedly delivered or handed over the funds, no information on the person who picked up or received the money, no indication on how they identified them self, or if the WU agent even bothered to ask for proper ID. How in the world is THAT an execution of fiduciary trust?

Please, let's drop the baloney about me having unreasonable expectations for financial advice and consumer advocacy. WU should be held to a reasonable standard-- because nearly everybody (except the bad guys and WU) agrees that WU's laxness is unsafe, if not down right dangerous for individuals, businesses and the security of our country. Again--this goes WAY beyond just me and victims of Internet crime. This is a big deal, and instead of doing the right thing, WU is hiding behind a dubious claim of "government intervention"...while they are knowing facilitators in a huge crime problem.

Posted by Laurie on 2011-11-14:
whoever wrote the opening article about Western Union not taking social responsability, I want to talk to him/her. I have had a very very impleasant experience with WU and when I asked them to show to me the proof that the money was handed over to the person named on the ticket and proved that they had performed ID Check,I got the answer that they could not trace the transaction. I am far from being done with WU as subsquently I found out a lot lot more therefore I would like for those who feel the same way to provide me their contact emails and so I can contact them. There is a big issue within WU and it needs to be resolved so I am looking to create a Union to go after WU.
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Western Union steals your money!
Posted by Peterpeter on 09/10/2009
My son is in a detention center in the U.S. for something very stupid he did. I have sent him money several times through Western Union's Quick Collect Program, which "works" either via telephone, the Internet, or any of their public locations.

The problem here is, and Western Union takes FULL advantage of this, that you cannot call the recipient to verify receipt of the money. Western Union gives you a "confirmation" that they allegedly sent the money, but in half of the cases this is false. If by chance my son calls me and I ask him whether he received a particular transfer, half of the time the answer is "No."

Yes, the money is always debited from by Visa account... but like I said above, delivered only half of the time.

Yes, I have fought with Western Union's call centers to get the money delivered after hearing their lame excuses as to why they didn't send the money, but this is a ripoff, a fraud, any way you look at it. If Western Union has a valid reason NOT to deliver money to an inmate at a prison, well then don't take the money from the sender!

Imagine, just try to imagine the huge dollar amounts Western Union steals from the public like this, day in and day out. I am very meticulous when it comes to money, so I check and make sure that my son gets his money when I send him some. But I am not the only person sending him funds; he has other relatives and friends that use Western Union to send him cash; they have no way of letting him know, and he has no way of knowing they did... when Western Union steals his money.

Thumbs down for Western Union. They are a huge ripoff!
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Posted by jktshff1 on 2009-09-10:
Not being a wise a , but can you trust your son to tell you the truth?
Posted by Anonymous on 2009-09-10:
This can be tracked online from sending it, to when it's ready for pick-up to when the receiver actually collects it. Check online with your MCN number.
Posted by spiderman2 on 2009-09-10:
Is there another way you can send him money? Is there any holdup getting it credit to his account in the prison system? I can't imagine that that is instantous, but I have no prison experience.
Posted by Anonymous on 2009-09-10:
So it wasn't your transfers but those made by others to your son that Western Union has been ripping off?

If Western Union, which has been doing money transfers since the 1870s, is stealing "huge dollar amounts" "day in and day out," it seems someone else would have noticed that, too.

Maybe the guards are stealing your son's money? Or his "girlfriend"? Or maybe, just maybe, your son is lying to you and the others to get you to send even more money? Too many "maybes" to state with certainty that Western Union is stealing money.
Posted by memoryx57 on 2009-09-10:
Just a suggestion but if I were you I'd contact the detention center and find out what their exact procedures are for getting money to the inmates. Let them know the problems you've been having with Western Union and see if they can offer up anything that may help you find a resolution. It could possibly be a breakdown between W/U and the detention...just a thought. Hope this gets worked out for you.
Posted by Doctor Charlie on 2009-09-10:
What's he locked up for?
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Western Union Agent Rips Off my Friend - Western Union Could Care Less
Posted by Tibbir on 06/29/2009
TYLER, TEXAS -- My friend was visiting his family in Henderson, TX for the weekend. His sister-in-law was critically injured in a car accident & life-flighted to Tyler, TX. His visit was extended several days while she fought for her life, which placed him in critical need of cash. I transmitted $100 to tide him over Saturday evening, paying $20 for their "Money in Minutes" service. I received an email confirmation that the 'money transfer' went through, however, when my friend arrived at the local agent late Saturday evening to pick up his cash the agent told him he would only issue a money order. What?? My friend said that he was specifically told he would receive cash (I ordered this online and it was confirmed in a phone call at the time of the transaction). The local agent said something on the order of too bad, so sad. My friend, in shock over his sister-in-law, took the money order and left.

Being out of town without a local bank branch, the money order was a piece worthless paper. During the day Sunday my friend and his brother went to Western Union agents in Henderson and Tyler. One Western Union branch in a WalMart told them that IF they cashed the check they would charge him an additional $20 - (on a $100 money order drawn on a Western Union account). They ultimately chose not to cash out the money order anyway.

I called Western Union Customer Service Sunday evening and the representative and her supervisor told me that, since he accepted the money order, he was out of luck. There was nothing they would do to help him cash the money order. No manager was available but I was told he'd come to the same conclusion on Monday. Finally the supervisor told me to have a nice day and hung up on me.

I've used eMoneygram several times to transmit currency to places as remote as Africa without a bit of a problem. I will never use Western Union again and they haven't heard the end of me.
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Posted by Mario The Great on 2009-06-29:
You know...I'm not a fan of Western Union by any means, but this review is almost exactly like one posted every 6 months or so. Same state at least. Why not send money via PayPal? It's faster and cheaper.
Posted by Anonymous on 2009-06-29:
wow Mario, I wouldn't go near Paypal with a ten foot pole. They are a very sleazy subsidiary of the even sleazier eBay. Ultimately the easiest way to get the money to him would have been to deposit in his account back home, and let him withdraw it with his ATM card in TX. This assumes, of course, that he has an account with an ATM card.

Beyond that, doesn't Walmart advertise that they cash checks for $3??
Posted by John M on 2011-12-08:
DO NOT USE WESTERN UNION. They are a monopoly and don't care about customer service.
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Fear and Loathing at Western Union
Posted by TruthSeeker64 on 03/31/2009
If I had known what minefield, what destruction, what mayhem was in store for me when I asked my mom to wire me $200.00 because I was stranded in St. Louis (due to Greyhound) I would have run for the hills.

A phone call from a man who clearly was in India said, "Come pick up your money, here's your control number etc." Standard procedure.

I walk 9 miles to a grocery store and I am denied because my license expired a month ago. I offer to produce any variety of seemingly acceptable documents, but the woman is nothing but cold. It's over.

A driver's license, expired or not, proves who somebody is when you punch in the DL#. End of story. I don't drive a car.

I call Western Union and navigate their idiotic voice recognition system by saying "operator, operator, operator, operator". Another Indian man tells me (I have no problem with India, but it's clear to me they've outsourced all of their support services) tells me that I must call my sender, mom, and have her add a "security question". It is my mom's wedding day and I am trying to receive this money to get thirty miles south to the wedding. Little did I know I would never make the wedding. I would never receive the money and I would end up that night sleeping in the grass by a college campus and have my laptop stolen.

I called Western Union again and after some severe resistance, managed to reach a supervisor, whose coldness was more pronounced and defiant than the underlings. She told me that not only was there no conceivable way to collect the money with my expired license. The sender would not be able to add a security question and all there was to do was to refund the money back to the sender, minus the $30.00 fee. I said, "So that's the solution, everybody loses?" "Yes," She said.

And this is how Western Union makes their money.

The wedding was already taking place by this time and I called my mom to tell her the tale of woe, and it caused her great distress.

I tried to stay awake wandering around St. Louis with no money with 4 large bags and eventually I crashed by a tree near a technical school. When I awoke my laptop bag was gone and someone had opened my gym bag but didn't find anything useful.

I awoke in the morning and began to wonder what sort of hell I had plunged into.
I began at this point to know very terrible thoughts. I began thinking of nothing but revenge against Western Union, and how I could make them suffer and pay for ruining everything. I called them again and demanded that when my mom call them to get her refund, that the $30.00 fee be included. The man agreed and said it would be done.

My mom called the next day, during her honeymoon and was not only hassled with a million confirmation questions, but DENIED THE TRANSFER FEE as part of the refund.

At this point my mom became so agitated she refused to speak to me, and refused to send any money by any other means. She simply didn't know who to blame.

My anger at this point reached terrible heights. I wanted to knock someone's teeth out. Unfortunately, Western Union seems to have no accountable persons anywhere in physical form. This time, I told the person on the phone that they were to call my mother and refund her the $30.00 per a previous conversation, and no other option would be acceptable. The person seemed amused by this audacity. When they would not connect me to a supervisor and kept repeating a denial phrase I asked them where the nearest Western Union administrative office was, because I was going to go there. And I was going to take more than my money back. This call eventually culminated in me absolutely shredding this person on the phone to pieces. I felt bad about it for a minute, but then I realized there are reasons why explosions happen, because change is needed.

Of all the companies that have screwed me over time, this one really hit home. The frustration and violent rage and powerlessness and resulting damage and endangerment and loss of seeing my mom's wedding and now she won't speak to me have caused me to designate Western Union as an Enemy of the People.

Their cold, pathetic, paranoid protectionism to cover their own selves at the expense of their own customers lives makes them a cold, heartless, inflexible company.

Do not let anyone you know and love ever, for any reason, use Western Union.



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Posted by BokiBean on 2009-03-31:
Its absolutely ridiculous for them to insist on a valid license as proof of identity. Expired or not, it should be good enough identification for a money transfer. I can't think of a reason they would need an "unexpired" license..

Sorry about your laptop, but considering that you were sleeping outside and very vulnerable in that situation, you're unharmed and safe..that's important.

I know you're upset and angry, and this won't help at all, but that's a heck of a story and in years to come, when you and your mom make up, I hope you can laugh about it together.
Posted by Ponie on 2009-03-31:
I think Starlord can weigh in on why an expired license is not accepted as ID. Seems the poster has a good(?) track record: no funds, doesn't drive, etc. Wonder why?
Posted by BokiBean on 2009-03-31:
I'd love to know! I'm pretty sure a fair percentage of their customer base is people in dire straights...just the kind we're talking about, which is why it bugs me.

Starlord, help us out!
Posted by Anonymous on 2009-03-31:
This made you so angry that you contemplated finding a WU office and "bringing back more than your money"...and this is why explosions happen, because change is needed? whoa.

Posted by Anonymous on 2009-03-31:
The enemy of the people? Well, it sounds like you really were pushed over the edge. But, looking on the bright side, I hope your future travels are better and that your mother speaks to you again someday :)
Posted by Buddy01 on 2009-03-31:
No money, four large bags, and a laptop for a wedding? Maybe you interrupted the preparations or ceremony too many times with your phone calls and that is why your mother was mad. I was put off by your demands. You were in no position to demand anything.
Posted by Anonymous on 2009-03-31:
No one was available to drive the 30 miles to pick you up?
Seems they may not have been too concerned if you made it to the wedding or not.
Posted by Anonymous on 2009-03-31:
"...there are reasons why explosions happen, because change is needed." The OP is stranded and misused by WU and this line becomes most important? C'mon! If this happened to you, you'd be rightfully furious. Quick, call Homeland Security! Someone is upset and said 'explosion'. They might be budding domestic terrorists!

Boki nailed this one by sticking to the consumer issue. "I'm pretty sure a fair percentage of their customer base is people in dire straights...just the kind we're talking about, which is why it bugs me."

Me too, Boki. Me too.
Posted by Anonymous on 2009-03-31:
Dock ja, you are really laying it on thick now. It's almost as though someone flipped a switch. That's curious.
Posted by Anonymous on 2009-03-31:
LOL knowitall..now, if I had applauded the OP for making a statement like that, then we would have seen a completely different response. You just gotta laugh at the nonsense of it all, but really, let's just focus on the consumers here, shall we? ;)
Posted by Starlord on 2009-03-31:
I don't know of any official or business concern that will accept an expired license as proof of identity. A large number of people throw away expired licenses, which is a bad idea. They should be shredded. If someone who vaguely resembles you finds your expired license, they would be able to claim to be you, that it was a bad picture, and be able to cause havoc with a form of identity theft. That is why an expired license is useless as a form of ID. If you think about it for a few minutes, the reasoning for demanding a current license quickly becomes crystal clear.
I still carry my old Arizona license, which was punched with a hole through the expiration date. It is useless as ID, but it is a keepsake. I agree with the question, no one could come 30 miles to pick you up?
Posted by Anonymous on 2009-03-31:
Good info, Starlord. There needs to be consistency on what is 'valid' ID for use by retailers and non-government users. I once got behind a man at WalMart whose alcohol purchase was declined because he had a 'state ID card' instead of a DL. The former was created for non-drivers, but a few places will only accept a DL as 'valid' ID. But, why someone could not come pick up the OP doesn't matter. The complaint was about how the OP was treated by WU.
Posted by Ponie on 2009-04-01:
Thanks, Starlord. I knew you'd come through for us. :)
Posted by BokiBean on 2009-04-01:
I figured it would have something to do with identity theft. I still have my expired license cause the pic is cuter! :D
Posted by jimworcs on 2009-09-10:
The service was not delivered. What was WU taking $30 bucks for? It is highway robbery.
There clearly is more to the story... why he wasn't picked up when it was only 30 miles.. he walked 9 miles.. maybe he should have just walked the 30.. his mother is no longer speaking to him...yadayadayada..but however "unrealiable" the poster, whatever his history.. Western Union failed to deliver a service and then took the money. ~What did they do for the money... NOTHING
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Expensive Bad Service
Posted by Kadour007 on 09/06/2008
I made a money transfer for $1,400 from Los Angeles to New York and paid and extra $100 for an instant transfer. They said the money will be available in a minute and that the receiver can go to any nearby Western Union Store to pick up the money. My friend, who was leaving the country the following day, went to the nearest store and asked for the money. He was told that they don't have the money then they sent him to a different store. He went to the second store and the printer was broken so they could not deliver the money. Because my friend was leaving the country the following day he had other stuff to do so he couldn't do the the third location. I called Western Union and asked for a refund, but they said I am not eligible for one cause I should have called their 800 number before I went anywhere. I said how would I know what to do if you don't tell me and tried to explain that the friend had to organize himself for his trip. However, they said it was my fault. I called and asked to talk to a manager 7 times. All of the the supervisors told me leave us your phone number and will call you back. They never did.

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Posted by Anonymous on 2008-09-06:
All good resaons to stay away from WU if at all possible.
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Don't Go To Western Union For International Money Transfer
Posted by I hate you wester union on 11/09/2007
This is very strength that when I found the different amount of money in different agents of Western Unions. I sent the money money to china and I found the amount is not match to the transfer rate today. Ever thought the rate changes very second, how there is almost 250rmb different when I only sent 1300 Canadian dollars to China. I did 3 call to find out the problem. I went to the agent put 1300 dollars and the agent provide me 10,102.86 Rmb. I call the Western Union customer service and they tell me is 10,039.86 Rmb. I call the other agent which I found online provide me a 10,286,35rmb. I check the online from the bank is 10,261.04 Rmb. Customer service tell me they don't follow the bank rate, they have their own rate. I think they said they have their own rate is the rate under the fair rate they should provide for their customers. I heard from my friend said wester union make money with some special skill, now, I understand how they make the money from the customers.

So, if you are going to sent money by Western Union, you should better check the rate first and ask them follow the rate. One more thing is if they just write down the money amount on the paper for you, be careful, I found last time the agent print the money amount on the paper, but this time she just write down on the paper. I guess there are some other thing she was doing to me. I don't know how much money I loss because I sent money quite often.
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Posted by Anonymous on 2007-11-09:
I think I got it, why didn't you just wire Canadian dollars and let the person in China deal with the conversion. Why were you trying to do their work for them? Whatever you bought sounds like $1,300 Canadian. If you are trying to buy knock off Chinese products the conversion issues will be the least of your problems when Canadian Customs knocks on your door.
Posted by Skye on 2007-11-09:
Op, you hate Western Union, and I hate China.

I wouldn't send one penny to China, nor will I ever buy another product from China.

Posted by killerklown on 2007-11-09:
You guys could figure out what the hell he said?
Posted by Skye on 2007-11-09:
Killer, I have a confession. I didn't read the review. I just couldn't get past the first sentence.
Posted by FoggyOne on 2007-11-10:
Each company has their own conversion rates - that is one of the ways they make a little extra money. Exchanging money from one currency into another is always cost laden - you'll seldom get the official rate.
Posted by i hate you wester union on 2007-11-20:
westen uninon is really terrible company, they did wrote the money amount on the paper, actually, my brother in china when he receive the Chinese yans, the money is 90 yans different from the my paper, what a terrible company. i would never go to western union again
Posted by Anonymous on 2007-11-20:
I hate you wester union; western union is the highest priced company to send money with even here in America. I stopped using them many years ago because they only cheat people and the service is no good.

It is better if you just use a bank transfer from your bank to your brother’s bank in China. The exchange rate will be what it is with a much smaller fee, good luck to you and you are a good person to send family money.
Posted by i hate you wester union on 2007-11-21:
yes, they cheat to people almost every time, we make the money and they take our money away, this stupid American company, they can make money and they steal money.

the stupid guys said they would not spend money for Chinese products, i promise you cheat to yourself now, how can you not use the products from china. without the cheap things, you already died, how can you afford the high living cost.
Posted by chow on 2007-12-02:
I do understand what he is saying, basically is about different rate of exchange used by western union agents,
it is true that if you call different places or financial company to enquire about the actual amount in your destination country, it will always be different because there are different profit margin and charges on top of the rate of exchange charge by the company.

Don't get too heat up over it, go somewhere else for your next money transfer oversea if you can.
Posted by chow on 2007-12-21:
How much western union overcharge you? no point getting all upset over few dollars,American need to make money too just like Chinese company.
Posted by i hate you wester union on 2008-02-14:
last time i did it for about $2,000 dollars and they over charger me about $50 dollars. i sent a lot of money to china to my brother and my brother use it to make the payment. ( i purchase goods from chinese company). so, you can guess how much money i loss in my business. i didn't know that before.
Posted by i hate you wester union on 2008-02-14:
last time my friend in U.S sent me 2,000 U.S dollars money order. my friend bought them from the western union. when i went to the terrible place, i feel down already, when they tell me i can't cash it because no reason to me, i really want to kick western union CEO‘s ash. i will post all my experience in Chinese website let the people know what western union doing to people, i will tell all my business friends don't use the western union, forever,
Posted by i hate you wester union on 2008-02-14:
finally, i cash the money order from the bank. the bank only charge me $33 but i ask western union, they said they will charge me $63 dollars. i suggest people go to the bank to cash your money order. and if the bank tell you they are going to hope the money for 3 week, you can try to talk to them, they will cash it for you if you have a client card in that bank, that will be better for you.
Posted by jktshff1 on 2008-02-14:
Sorry, but I really don't care. Spend the money in Canada or the US.
Posted by chow on 2008-02-14:
Hate w.u! Tell every body you know in China n USA, stop using that company that steal your money by playing on exchange rate, that is other more honest money transfer co. here, just don't use their service anymore,they cheat every chinese and foreigners, and they are very prejudice too, i only used once , but i do not like their altitude and too expensive rate.
Posted by i hate you wester union on 2008-03-05:
i call the west union customer service before i bring the money order to west union. they tell me i can directly cash it if the money order is from them. one of people post online said they upgrade the exchange rate every 15 minutes, but when i call the customer service, they said the agent have the right to choose what kind of rate they want which means they can use the lowest rate within one month even half year. about the exchange rate, they use a pen to write the after exchanged amount on the paper not by typing the amount. so, that is why other company can give us other amount of money. the people also tell me why they service is terrible because a lot of customer are black people, and the W.U spots are just part of some stores or markets, they don't need to require customer service. i suggest all the people refuse to use the West Union, so, other company such as banks can improve their international money transfer business. we don't have capability to bargain with these dishonest company, but we need this kind of service because we do the international business, we have to transfer the money all the time. we can support good companies help up.
Posted by i hate you wester union on 2008-03-05:
i found some people here said they hate china. i think this is really terrible mind. i was talking bout the business, an international company. W.U also have agents in china and the agents there also cheat to people. if you unhappy with why china going to rich than before, but people come from developed countries make much more money than chinese. chinese companies only make about 5% of profit. but one good from china will be time 4 and sell in the developed countries. this is the basic knowledges. people come from developed countries are more money than we.
Posted by i hate you wester union on 2008-03-05:
What is the global mind? we need the money transfer service because we all the business people need to keep business going. we have to complaint and they may improve the service. if they don't, we have to change an company to make the business. this is business staff. this is stupid put individual feeling and business into a national level. if we have a war, who will believe china today will lose, we have capability to fight with other countries. we never said want to fight with someone expect japan because we have very terrible history for thousand years, they never get satisfy with the resources. you guy never know what happen past. if japan close to Canada,your guys already die for 10 times and i personall believe the population is not enough for they to kill. they will have killing race every day in your country. Chinese and Korea have history in this. that is why we have to protect ourself from their invasion. if today china today become a litter rich and your guys unhappy, you can try make friend with Japaneses, maybe one day late they will kill all of you just like the war II they kill we people.
Posted by MSCANTBEWRONG on 2008-03-05:
What???? Where did this come from????
Posted by Anonymous on 2008-03-05:
It came from a long time ago.
Posted by i hate you wester union on 2008-03-05:
people here please read the history and know what happen yest day.after that, you will know what will happen tomorrow. Don't believe the what your government say today, they are just serve for the rich people and big companies. we Chinese made some mistakes in manufacturing, but we already shut down all of these problem factories. please look at the market today, how many products are come from china. how many people there are working for you there. why they are still poor, because they did not make money from your guys, only 5% of finished good cost. the rest of money is made by big companies in your countries. we got complaints all the time why America fight in IRAQ but looks still a small things, how many people died every day. please think about who are leading you attentions.
Posted by MSCANTBEWRONG on 2008-03-05:
ok, but I still got nothing...
Posted by Principissa on 2008-03-05:
Tell that to all the people who became ill and the families of the 19 people who died from tainted Chinese heparin (a blood thinner), I honestly could care less how many factories the Chinese have shut down, innocent people die and become ill from the products made in those factories.
Posted by i hate you wester union on 2008-03-05:
i believe that you did not read all the story, the factory is owed by America companies, all the process are under the control of America company. and the product is create in America, not Chinese product. they are just made in china, not own by Chinese companies. This is the investment of foreign company. please read every think carefully.
Posted by MSCANTBEWRONG on 2008-03-05:
Princi, I tried to make sense of this poster but it was really confusing...but to your point I for one do not purchase products made in China anymore due to the contamination factors that have recently come to light. Maybe if more of these factories were shut down, China would get the picture and produce safe quality vs "cut corners" cheap mass quantity products.
Posted by Principissa on 2008-03-05:
The Chinese are making the products, not the American companies. End of story. If it was an American company doing this, I would be just as outraged. Innocent people are dying and becoming ill from these products and Nobody is doing a dam thing to stop it.
Posted by i hate you wester union on 2008-03-05:
and i can tell you last time CNN make joke said Chinese fish was poisoned. i can tell you i come from the city where was feeding the fish. the people there are just farmers,some of their are my uncle, they have no idea about the chemical think. they even did went to school, their skill color is litter black because they alway work under the sunshine. they are very honest people, i eat the fish and i also went to the place for twice, every think there mostly are nature.in my city close to Taiwan, we don't have chemical factories because the my city was not really discover in economy for year. and now chemical factories are move into inside of china not the borders. CNN was really misleading people. sometime i don't know how to describe them, People trust this company in north america but when they talk about the china, they always said china is bad to others, why???
Posted by i hate you wester union on 2008-03-05:
what do you think if i make the medicine and let you produce it for people here. who will responsible for that, that will be me not you. you are under my order to make. that product is new product just created by America. some times, my business friends and me design the products by ourself and manufacture in china because of low cost. if the product have problem, definitely people will said this is make in china, chinese people have to responsible for that. Because there is a tap said make in china. most of products today are design by the companies in developed countries and make in china. you have to understand the procedure. if you go to china, you will find most of products here you will not found in china because we don't use them, different culture and habit let chinese people does not like these products. most of products are design by ourself because we know the culture and the market who can afford the cost to consume these products.
Posted by i hate you wester union on 2008-03-05:
All Chinese government can do is shutdown the factories because they can do that. they alway try to do best. last time, my friend's factory product 3 containers' toys, because that time all the people was talking about the toys containing the position. All of his toys was destroyed by government and the factory under the watching all the time. now, his business is very slow. A small problem cause a such big change. i was considering put my factory in other county such as Africa because more cheap and government control is low today. not only me but also a lot of other people are try to do that are just because cheap. this is the trend. maybe in the future all the problems will said come from other countries.
Posted by chow on 2008-06-07:
It is true that those poison paint toys and tainted pet food are manufactured by American's owned business operating in China. Due to the fact in USA, regulation n government monitor system is much stricter and less corrupt, so it is easier to produce them in China than USA, apart from lower labor n production cost, but American consumers are ignorent about the fact, so they blamed all these sub-standard product on Chinese here.
Posted by UndercoverBnYagent on 2012-08-07:
The agent doing the transaction was supposed to say this: "western Union makes money whenever we exchange your dollars to foreign currency" if they didn't tell you that, you can actually send a letter to WU and get that agent fired to punished or at least soolded. Most of the time you have the option of sending it dollar o dollar.
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