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Western Union - Page 2

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22 reviews & complaints.

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Western Union abuses its monopoly position
Posted by on
ENGLEWOOD COLORADO, COLORADO --
We used Western Union to send money to a student in Uganda. After completing the whole questionnaire online, I spent two days speaking to various WU reps to complete the transaction.
Most of them had no clue and I was bounced from department to department. I had to answer to way more security questions than any other bank would ask. And ultimately they REFUSED to complete the transfer. In essence, CUSTOMERS are treated as potential CRIMINALS. It seems for WU management any African country is suspicious.
It is an abuse of their dominant position that they:
- Charge a very high fee for simple electronic transfer
- Apply off market fees and exchanges rates on currencies
-Arbitreraly decide whether to complete or not a valid transaction
Let s hope this injust and abusive monopoly breaks down and the poor people that have to transfer remitances get a fair service one day!
     
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MSCANTBEWRONG on 2009-08-13:
With all of the scams out there I can see where they may be leery but if you satisfied their security questions I don't see why they wouldn't complete the transaction.
Anonymous on 2009-08-13:
It could be that they got a match when they ran the transaction through OFAC. That will stop it dead in its tracks. They don't necessarily know why the name is flagged, but if it is they will not send any money. No exceptions.
MSCANTBEWRONG on 2009-08-13:
Good info Ken. I didn't know that.
bargod on 2009-08-13:
It must have been all those money orders that you sent to the former Nigerian finance minister.
PepperElf on 2009-08-13:
you said "A student"

was this student someone you actually knew? The way you wrote it, there's no indication you actually knew this person.

And yes, sending money - even to someone you know in the US - requires a LOT of security questions. And you have to answer them accurately.


To be honest, at least 3/4 of the work you went through... is standard for EVERYONE. The rest of it is probably because of the country you're sending money to.
Anonymous on 2009-08-13:
Did you try "Moneygram?"
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Western Union Agent Rips Off my Friend - Western Union Could Care Less
Posted by on
TYLER, TEXAS -- My friend was visiting his family in Henderson, TX for the weekend. His sister-in-law was critically injured in a car accident & life-flighted to Tyler, TX. His visit was extended several days while she fought for her life, which placed him in critical need of cash. I transmitted $100 to tide him over Saturday evening, paying $20 for their "Money in Minutes" service. I received an email confirmation that the 'money transfer' went through, however, when my friend arrived at the local agent late Saturday evening to pick up his cash the agent told him he would only issue a money order. What?? My friend said that he was specifically told he would receive cash (I ordered this online and it was confirmed in a phone call at the time of the transaction). The local agent said something on the order of too bad, so sad. My friend, in shock over his sister-in-law, took the money order and left.

Being out of town without a local bank branch, the money order was a piece worthless paper. During the day Sunday my friend and his brother went to Western Union agents in Henderson and Tyler. One Western Union branch in a WalMart told them that IF they cashed the check they would charge him an additional $20 - (on a $100 money order drawn on a Western Union account). They ultimately chose not to cash out the money order anyway.

I called Western Union Customer Service Sunday evening and the representative and her supervisor told me that, since he accepted the money order, he was out of luck. There was nothing they would do to help him cash the money order. No manager was available but I was told he'd come to the same conclusion on Monday. Finally the supervisor told me to have a nice day and hung up on me.

I've used eMoneygram several times to transmit currency to places as remote as Africa without a bit of a problem. I will never use Western Union again and they haven't heard the end of me.
     
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Mario The Great on 2009-06-29:
You know...I'm not a fan of Western Union by any means, but this review is almost exactly like one posted every 6 months or so. Same state at least. Why not send money via PayPal? It's faster and cheaper.
Anonymous on 2009-06-29:
wow Mario, I wouldn't go near Paypal with a ten foot pole. They are a very sleazy subsidiary of the even sleazier eBay. Ultimately the easiest way to get the money to him would have been to deposit in his account back home, and let him withdraw it with his ATM card in TX. This assumes, of course, that he has an account with an ATM card.

Beyond that, doesn't Walmart advertise that they cash checks for $3??
John M on 2011-12-08:
DO NOT USE WESTERN UNION. They are a monopoly and don't care about customer service.
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Western Union Sucks
Posted by on
Rating: 1/51
PHOENIX, ARIZONA -- Western Union uses every trick in the book not make a payout on money that has been paid and supposed to be wore transferred. I will cut up my Gold Card and never use them again. They just plain are a pain to deal with.
     
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WU sat on a part s' payment to Hobby King In HongKong
Posted by on
Rating: 1/51
SEATTLE, WASHINGTON -- For the past month a $154 payment has been sitting in the Hongkong WU Office for 30 days, no feedback from the Idiots at WU. it should have been immediately sent to Hobby King Warehouse in HongKong, WU alleged Fraud, there is no FRAUID: /////heads, this was FBI Instagard Bull///// mandated by the Western Union Instagard Police///// in Canada. Western Union refuses to contact Mr. and the agent for Hobby King warehouse in HK alledging "fraud"; boycott Western Union, send your commercial payments by carrier pigeon, they will be there sooner!!!!
     
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Alain on 2012-03-25:
This is confusing.
trmn8r on 2012-03-25:
I don't understand exactly what conversations or communications have taken place, but I do know that WU has very strict policies concerning fraud. Therefore, if fraud is suspected, it would definitely bring things to a halt until the proper evidence is presented to satisfy them.

What details have been provided to you regarding an alleged fraud (fraud on your part, Hobby King's part, etc...), and what if any action has been suggested by WU to resolve the issue?

I had one issue with a WU transaction, and it took a few phone calls to resolve.
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Western Union paid my transfer to someone else
Posted by on
My aunt sent me $200 as a wedding gift. When I went to collect it, I was told that it was already picked up. When we called Western Union, they said that it was collected in a different city and they gave me a receipt with a signature that doesn't match my signature or handwriting. And they are saying that they followed procedure and they are not responsible for it.
What can I do to collect my money?
     
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bob93 on 2011-09-21:
Small claims court.
MRM on 2011-09-21:
Whoa Nelly! Somebody had thought they won the lotto or had thought that a generous stranger gave them money.
MRM on 2011-09-21:
Did you look at the receipt to verify that the information is correct?
Skye on 2011-09-21:
That's something they need to resolve for you, but you could start with contacting corporate and explain what happened.

Somewhere something went wrong obviously. I wonder how many other's this has happened to.

http://corporate.westernunion.com/contact_us.html
trmn8r on 2011-09-21:
Western Union's procedure is to be extremely careful about checking identity to prevent fraudulent transactions, for good reason. If they state that someone with your identity picked it up, I don't know what you can do.

Is it possible your aunt told someone she was transferring this money to you, and that person acted to impersonate you?
Imenja on 2011-09-21:
From my experience, all that is needed to pick up a wire transfer is the transaction number and the answer to the security question if there was one. These jokers only ask for your id just for their records, but they do not check it to make sure you're the person named on the receipt.
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Western Union Bad Service
Posted by on
Jun 2010 friend from US send me the money to Cusco Peru and Western union send money to Trujillo Another state in Peru and was pick up in this place.
When I tried to get some information in WU Cusco were very unhelpful telling that I pick up the money so I have made a fraud investigation and police force WU to prove my signature and they lose because my signature was falsified.

But is not possible to get back the money because WU have staff of lawyer making my life unpleasant.
     
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Alain on 2011-01-26:
What advice did the police give you about this?
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Western Union Debited Twice!
Posted by on
I attempted to send money ONLINE to Texas from California, which I had successfully accomplished several times before. This time, however, the transfer was DECLINED because my telephone number is UNLISTED. They emailed that the transfer was DECLINED and said to go to an office which I did (with their 50% fee discount).

Thank goodness I had registered with my bank for notices of Unusual Activity. Western Union debited my bank account TWICE--once for the online transaction that they had DECLINED in writing and on the phone...and for the one at the office.

They tell me that the BANK, not Western Union, is holding the funds. I just know at this early stage that they have been taken from my account TWICE.

And what is REALLY interesting is that when I called the bank's 800 number and described the transaction to the bank's service rep, she said, "The same thing happened to me--Western Union declined the transfer because my phone is unlisted so I went to an office, and they charged me twice. They even gave me the discount on the second transfer. And it took MONTHS to get my money back."

They are either INCOMPETENT, NEGLIGENT, or this is CRIMINAL and systematic.
Definitely a CAUTION here.

     
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Alain on 2010-09-14:
Thank you for the heads up.
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Will I now have my identity stolen?
Posted by on
COLORADO -- I called Western Union to wire money to my sister who was stranded with a broken down car. I live in AZ & I believe because of Arizona's new immigration law (which I, by the way, am not responsible for) that I was given a hard time for. My call was answered by a Hispanic male that I gave my credit card information to. I was then told that because Arizona had such strict laws another form of identification was needed. I gave my driver's license number, & was AGAIN told AZ was a state with very "strict laws" and he would need ANOTHER form of I. D. He then asked for my social security number! I reluctantly gave it to him. I was then transferred to his supervisor - another Hispanic male- who told me that my transfer had been denied because they could not verity my identity. Because Arizona was a state with very strict laws, I was told once again, maybe if I gave him another form of I. D. - perhaps an alien I. D. card. I now am in great fear that my identity has been stolen!! And I am unable to get in contact with someone in charge of these two men!
     
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memoryx57 on 2010-06-23:
yikes, you gave them your SS number? Not Good !! Giving Western Union your social may be standard practice but I wouldn't do it. Doesn't sound kosher to me but I could be wrong.
Starlord on 2010-06-23:
I am getting fed up with this. I had the entire box filled with my thoughts and they just suddenly disappeared. This is happening entirely way too often.
Anonymous on 2010-06-23:
Alzheimer's?
Anonymous on 2010-06-23:
The OP should have done it in person anyway and there is no need to label people by their spoken language or use a state law as an excuse..
Nohandle on 2010-06-23:
Starlord, I've had the same thing happen on more than one occasion. I never could figure out what I was doing wrong. I try now to type a response on my email account and when received copy and paste from there. Then I post it on M3C. It's something I'm doing wrong but don't have time to find the problem.
Backlash2 on 2010-06-23:
I would call social security right away and ask them what to do. You need some help quick!
saj80 on 2010-06-23:
Backlash, what would calling social security do? They don't have any enforcement authority for fraud. This does sound very suspicious, and the OP needs to monitor their accounts, bank and credit, as well as their credit report information to ensure nothing has been compromised.
Anonymous on 2010-06-23:
They probably meant Homeland Security for what it is worth.
Western Union has always been square with me. The OP was just being careless and is now remorsing about it.
old fart on 2010-06-23:
When you start getting bills for someone by the name of Arturo or Jose you'll soon enough know if you've got a problem!
azspots on 2010-06-23:
The Arizona Immigration law (SB1070) does not even take effect until July 29, 2010. I would see if posting a fraud alert to SS and the credit bureaus (if applicable) could be done. NO WAY would I give ANYONE like Western Union my SSN. Next time, bank wire transfer could be an option.
spiderman2 on 2010-06-23:
http://www.azfamily.com/news/Arizona-to-receive-funds-for-border-security--96986099.html This may have something to do with your issue.
oldisgood on 2010-06-24:
It sounds to me as if you did NOT reach Western Union but a crew stealing ID's somehow. Especially since they did not send any money to your sister. I sure would put an alert on my credit accounts and find out how to notify SS. NEver, Never give your SS# to people who do not need it. Also, AZ's new law would never be that strict. Also, as someone said, it hasn't even taken affect yet. Yep, you were scammed.
Pat F on 2013-06-13:
I had the same experience with Western Union two days ago. They claimed they needed my SSN because of Fed law. I refused, and got a refund of my money. I then used Money Gram, who made the transfer without the mysterious need for my SSN, and for a smaller fee. Go figure?
Tatiana on 2014-03-15:
Yes. Today I went to Western Union to receive money and committed stupid thing. They told what SSN required, because the amount too big. I was not agree, but give it them and cashier put paper aside. My SSN was stolen 3 times, but in past cases I have no idea how it happened. I guess I have to wait for trouble. Best places for receiving and sending money Ride Aid and Vons. Just ask before if they have desired amount.
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Expensive Bad Service
Posted by on
I made a money transfer for $1,400 from Los Angeles to New York and paid and extra $100 for an instant transfer. They said the money will be available in a minute and that the receiver can go to any nearby Western Union Store to pick up the money. My friend, who was leaving the country the following day, went to the nearest store and asked for the money. He was told that they don't have the money then they sent him to a different store. He went to the second store and the printer was broken so they could not deliver the money. Because my friend was leaving the country the following day he had other stuff to do so he couldn't do the third location. I called Western Union and asked for a refund, but they said I am not eligible for one cause I should have called their 800 number before I went anywhere. I said how would I know what to do if you don't tell me and tried to explain that the friend had to organize himself for his trip. However, they said it was my fault. I called and asked to talk to a manager 7 times. All of the supervisors told me leave us your phone number and will call you back. They never did.

WHY IS SUCH A BAD SERVICE SO EXPENSIVE? IT SEEMS LIKE THEY WANT TO KEEP YOU IGNORANT ABOUT HOW THEIR COMPANY WORKS SO THEY COULD TAKE YOU MONEY!! A FRIEND OF MINE HAD A BAD EXPERIENCE WITH THEM ALSO. I STRONGLY RECOMMEND NOT TO DEAL WITH THIS COMPANY.
     
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Anonymous on 2008-09-06:
All good resaons to stay away from WU if at all possible.
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Horrible Customer Service
Posted by on
I attempted a Western Union Quick Collect Payment using my debit card in the amount of $1418.79. The funds were immediately deducted from my account immediately, and I was able to see this by viewing my bank account online. My bank posts transactions made against my debit card immediately. For reasons untold to me by the customer service representative, and her manager, the Quick Collect payment was not processed. I asked Western Union to release the funds so I may make my payment another way. They agreed and I got off the phone. 24 hours later I call my bank and they say that Western Union still has a hold on the funds, and they have received no notification from Western Union that they will not collect on the funds. I called Western Union back, and they say they sent my bank a fax saying they will not collect on the funds. I respond that my bank has received no notification from Western Union, and could the fax be resent. I was told no, it's against Western Union policy to resend the fax. This is ridiculous. It's a FAX. It takes two minutes to send.

I asked to speak to a manager, and was told by the manager that they would not resend the fax to my bank. I then asked to speak to a supervisor, and was told yet again that they will not resend the fax. I have been with my bank for 11 years, and I have never had an issue with them. This is my first time using Western Union, and I will never do so again. At this time, Western Union still has a hold on my funds. I know that after 5 days, if not collected, my bank will automatically release the hold on my funds.

However, that defeats the purpose of me wanting to make the payment immediately, thus the reason for me using Western Union in the first place. I don't suggest that anyone utilize Western Union if they can help it. If there is a problem you will not get assistance.
     
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Anonymous on 2007-10-27:
File a chageback complaint with your bank. They can help you get your money back as long as Western Union has not released the funds at the other end. Best of luck to you.
ejack053824 on 2007-10-27:
I concur.
i hate you wester union on 2008-02-14:
just don't use the Western Union. they are terrible. I lost over thousand dollars with no reason.
chow on 2008-06-07:
It is better for you to avoid using Western Union transfer if it is possible,just an advice from my personal experience as a consumer, but ultimately, it is up to you to decide.
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