My aunt sent me $200 as a wedding gift. When I went to collect it, I was told that it was already picked up. When we called Western Union, they said that it was collected in a different city and they gave me a receipt with a signature that doesn't match my signature or handwriting. And they are saying that they followed procedure and they are not responsible for it. What can I do to collect my money?
Jun 2010 friend from US send me the money to Cusco Peru and Western union send money to Trujillo another state in Peru and was pick up in this place. When I tried to get some information in WU Cusco were very unhelpful telling that I pick up the money so I have made a fraud investigation and police force WU to prove my signature and they lose because my signature was falsified. But is not possible to get back the money because WU have staff of lawyer making my life unpleasant.
I made a money transfer for $1,400 from Los Angeles to New York and paid and extra $100 for an instant transfer. They said the money will be available in a minute and that the receiver can go to any nearby Western Union store to pick up the money. My friend, who was leaving the country the following day, went to the nearest store and asked for the money. He was told that they don't have the money then they sent him to a different store. He went to the second store and the printer was broken so they could not deliver the money. Because my friend was leaving the country the following day he had other stuff to do so he couldn't do the third location.
I called Western Union and asked for a refund, but they said I am not eligible for one cause I should have called their 800 number before I went anywhere. I said how would I know what to do if you don't tell me and tried to explain that the friend had to organize himself for his trip. However, they said it was my fault. I called and asked to talk to a manager 7 times. All of the supervisors told me leave us your phone number and will call you back. They never did.
Why is such a bad service so expensive? It seems like they want to keep you ignorant about how their company works so they could take you money!! A friend of mine had a bad experience with them also. I strongly recommend not to deal with this company.
This is very strength that when I found the different amount of money in different agents of Western Unions. I sent the money to China and I found the amount is not match to the transfer rate today. Ever thought the rate changes very second, how there is almost 250 Rmb different when I only sent 1300 Canadian dollars to China. I did 3 call to find out the problem. I went to the agent put 1300 dollars and the agent provide me 10,102.86 Rmb. I call the Western Union customer service and they tell me is 10,039.86 Rmb. I call the other agent which I found online provide me a 10,286,35 Rmb.
I check the online from the bank is 10,261.04 Rmb. Customer service tell me they don't follow the bank rate, they have their own rate. I think they said they have their own rate is the rate under the fair rate they should provide for their customers. I heard from my friend said Western Union make money with some special skill, now, I understand how they make the money from the customers.
So, if you are going to sent money by Western Union, you should better check the rate first and ask them follow the rate. One more thing is if they just write down the money amount on the paper for you, be careful. I found last time the agent print the money amount on the paper, but this time she just write down on the paper. I guess there are some other thing she was doing to me. I don't know how much money I lost because I sent money quite often.