TAMPA, FL, FLORIDA -- We were supposed to stay at the Westin Tampa Bay, Harbour Island but because of a bad case of the flu, had to cancel. The reservation clerk told me that we could not cancel, had to pay for the one night, and that we should have booked with reservations by phone instead of online because that was the only way you could cancel. He then stated that the online prices were good, but he could get me the same price if only I had called.
I find this to be deceptive since the Westin, like other hotels, encourages you book online. My reservation was not through Expedia; it was directly on the hotel website. I have never been treated like this before, and will not be staying at any Westin in the future.