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Westinghouse

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Customer Disservice On Refurb
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I ordered a refurb Westinghouse 19” TV from eCost in February. When it showed up it had a problem. The TV would turn off by itself every minute or so. I called eCost and their policy is to have the customer send the TV to the manufacturer. So then I called Westinghouse. The emailed me a RMA number and I shipped the TV to them at my own expense. They said it usually only takes a week or two for repair or replacement.

This is when the nightmare starts. I called Westinghouse a week after sending the TV to check the status as they told me to. There was no status update so they requested one. I called again a week later on March 23rd. Same thing, no status update from the repair center and they would request one again. I know they signed for the TV on the 16th since I sent it via Fedex. I called again on March 31st and they said usually it would be done by now but there is still no update. This time she said she would request a corporate status update that should get things figured out and I could call back in 2-3 days for the results.
I called back on Friday April 3rd and there was no response from their corporate office. I expressed my frustration since they had the TV in their position for so long and didn’t even know where it was. I called back on the 8th and they still had no status and they said they would resubmit a request to the corporate office.

On Tuesday April 14th I called again and there was still no update. I asked to speak with a supervisor at this point. The customer service representative said the supervisor would say the same thing he did, to call back in 5 business days. I told him I still wanted to speak with a supervisor and he said someone would call me back.

Later on Tuesday I received a call from Corry, a supervisor. He said that he checked my status and there is nothing else he could do.

At this point I decided to call eCost since they had my money. I spoke with a representative and explained the situation. He said he would call Westinghouse while I was on the line. A supervisor Kelly pretty much said the exact same thing. I asked if they could send me a different refurbished TV and she said they couldn’t. I asked if they would call me when the status changed and she said she couldn’t. I asked if there was someone higher to talk to and she said Corry was her boss and there is nothing they can do.

I am completely frustrated at this point. I can’t get my money back from eCost since I can’t send the TV back to them. Westinghouse is useless in helping me. What is the point in having a customer service supervisor that is powerless to help the customer. Having the supervisor agree with me that it is ridiculous doesn’t really make me happy either.

I have no idea what to do now.
     
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Bad TV
Posted by on
Rating: 1/51
TEXAS -- We got a TV from our Daughter for Christmas. The TV stopped working. The TV was only 1 month old. We mailed the TV back like they ask us to. Now they say the TV cannot be fixed and they are on back order. If they don't get another one in 30 days they will then give us our money back. I wish I would have just took the TV back to Target, but they were out of that TV. I sent this one off hoping they were going to fix it. I am not happy with them at all. Thank you
     
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Slimjim on 2012-02-07:
Wow, I can't believe the Westinghouse branding is still even used in brown goods. Unfortunately, American name brand sets lost their market years ago. I'm guessing this model was priced pretty attractively by how unavailable it appears to be. The good news is you won't lose your money, and may still even get the replacement set. I'm not sure that's the better scenario, but hopefully if so, the new one gives you better performance.
MDSasquatch on 2012-02-07:
This is the reason I try to buy as many of my electronics at COSTCO as possible.
tnchuck100 on 2012-02-07:
Westinghouse = WE STING wHO USE
GenuineNerd on 2012-02-07:
A foreign company bought the rights to the Westinghouse brand for TV sets several years ago. Westinghouse has split itself up into several different companies over the years (light bulbs, appliances, electric power generation, etc.) The original Westinghouse last made TV sets in the early 1970's. I think Philips bought their light bulb business and White Consolidated (now Electrolux) bought their appliance business. CBS owns Westinghouse's broadcasting operations now. IMHO, you can NO LONGER be sure if it's Westinghouse...since several companies use the Westinghouse brand name now.
tnchuck100 on 2012-02-08:
Brand names today are meaningless. They are all living off past reputations that no longer exist.
Venice09 on 2012-02-08:
That's not always a bad thing though. I have a small TV/DVD combo in the kitchen that says Magnavox on the front, but I'm sure it was made by some other company. It has the clearest picture I have ever seen and has operated flawlessly for the past four years or so. And the best part?.. it was only $100!!
MRM on 2012-02-08:
I have a Coby 19" tv/dvd combo for my small room and best part is only $150! The picture is sharp and bright.
GenuineNerd on 2012-02-10:
I saw a package of Westinghouse light bulbs at work today...the distributor is "Westinghouse Lighting Products, Philadelphia, PA, under license from Westinghouse Electric Corp.". I know Philips once had rights to the Westinghouse name for light bulbs, but they must have sold it off.
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Lights stopped working after two months use
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HILLIARD, OHIO -- I purchased a set of lights in October 2010 for a Christmas gift in 2010. My husband installed them in July. The lights worked for almost two months. They stopped working for two nights the worked for one night then stopped working all together. My husband checked to make sure the lights were getting electric. The line worked fine. I tried to send a letter to Westinghouse via computer. The first thing I got before I could send the letter was a message asking me for my Visa number. They wanted to make sure I really wanted to be a trust worthy customer. I do not think I should have to give a Visa number to let them know I am a trust worthy customer.
     
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At Your Service on 2011-10-23:
You can e-mail them directly here:

http://www.westinghouse.com/mail.php

or call them at (888) 417-6222.

No credit card is ever requested.
trmn8r on 2011-10-23:
Exactly what web page were you using of Westinghouse's that required a Visa card? That sounds strange.
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Little man in charge of fridge interior light doesn't switch light OFF!
Posted by on
Hi. My Nanna has a Westinghouse fridge, which she loves, that's about 6 years old. It's never given her any problems & it's just the right size for a widowed pensioner who occasionally has family/friends visit.

Last time we were there I was sitting at the kitchen table at 3am (breastfeeding the baby) when I noticed that there was light shining out of the fridge...strange!

It turns out that the seal was in need of replacement (which my husband organized for her next business day) but this also made me realize that, even though the door was shut, the interior light was still on! It's doubtful that it's adding anything significant to her electricity bill but it's something to keep in mind I guess...also, to the little guy who is supposed to turn it on & off, dude, do your job!
     
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Starlord on 2011-09-19:
Bored, I like your comment about the little man. The thing to do is locate the switch that controls the light, and see if it is broken, sticking or otherwise not functioning. Good luck.
At Your Service on 2011-09-19:
Love the review. Very funny. I was thinking the exact same thing as Starlord. Good comment Starlord!
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Promised guarantee fulfilled
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TROY, MICHIGAN --
Last December I purchased a Westinghouse 35W Halogen bulb for my computer lamp. The blister pack card to which it was attached states: ‘If this Westinghouse light bulb does not perform to the specifications printed on the package, simply call 1-800-xxx-xxxx and we will replace your light bulb, no ifs ands or buts, guaranteed!’ I thought—yeah, sure—but tossed the card and receipt into my OC (On Call) file, just in case.

The information on the card states it lasts one year, 1,500 hours, based on four hours usage per day. Although my computer usage is high, that lamp isn’t used steadily for four hours a day.

Last Monday evening, 7/6/09, I walked away from my computer and while in another room, heard a loud pop. Returned to find the lamp not lit and shards of glass in the dome. After removing the shield and getting rid of the broken glass, I went to the file to retrieve the saved items.

I called the telephone number listed only to get a recording that no one was available and was given their daytime hours. I then went to the website printed on the card. After filling in all information required, my last comment was asking if I should send the card and receipt to them. Just moments later I received an automated reply that someone would be contacting me within the next 24 to 48 hours.

Another ‘yeah, sure’ thought went through my head. Don’t know why my cynicism some times outweighs my cognitive ability.

No one contacted me but on 7/9/09, FedEx delivered a small package. In it was a replacement bulb for my lamp.

Being as frugal as I am (read: cheap), it was nice to not have to spend another just south of $10 for a lamp bulb.

Thanks, Westinghouse. Now—if only you can do something about the various appliance complaints we’ve seen on M3C…
     
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Anonymous on 2009-07-13:
Now that's great service!
Ponie on 2009-07-13:
I agree, MissM. The big ol' doubter in me always sez: expect nothing and you won't be disappointed. Glad I was proved wrong.
Nohandle on 2009-07-13:
Never would I have thought to save that particular card and receipt. You made a believer out of me.
Ponie on 2009-07-13:
Nohandle, I'm one of those nutsos who at a glance sees some sort of guarantee and if it doesn't take up a lot of time, I toss it into that OC file. I go through it about once a month or so and purge the unneededs. The card is only 3"x4" and I stapled the receipt to it. Glad my 'organizing' paid off!
Anonymous on 2009-07-13:
Halogen bulbs should never be handled with bare fingers. The glass is very thin and oils from skin will bubble causing the glass to burst.
Ponie on 2009-07-13:
Thanks, PB. I was aware of that fact and it wasn't.
Anonymous on 2009-07-13:
Thanks, Ponie. It's good to know someone keeps their promise of replacement.
BokiBean on 2009-07-13:
Good work! I'm one of those dorks who would have thrown all the paperwork away with the packaging and ended up having to pay for a replacement...

Glad you are back, haven't seen you post for a while.
Ponie on 2009-07-13:
Right, knowitall2. I was concerned the members might have thought the post too frivilous to publish. But after reading some of the complaints on here the past two days, decided to let people know of a good experience--for a change. :)

Hi, Boki. I've been out of town quite a bit the past couple of months--both business and pleasure.
BokiBean on 2009-07-13:
Well, glad you're back! Frivilous schmivilous..this seems practical to me, and worthy. I love reviews of everyday items!
Anonymous on 2009-07-13:
Be glad you didn’t have one of those fluorescent bulbs pop, or you would be cleaning up mercury.
Ponie on 2009-07-13:
Right, wally. I replaced two of four bulbs in my bathroom with those god-awful looking bulbs. Result? The light in the bathroom is dimmer. Go figure...
Anonymous on 2009-07-13:
Ponie, I enjoy reading about the guarantees of the every day products--especially when they work. That's what most of would like to know anyway. Not so much the food complaints at places I never eat :) (Although some are comical.)
Eloise on 2009-07-13:
I'm with knowitall2!
Anonymous on 2009-07-13:
Great post Ponie. Since I live in the dark, I may not ever purchase a bulb, but one never knows.
madconsumer on 2009-07-13:
when you installed the old and or new bulb, did you use gloves or wash the bulb after installing it? the oils in our skin can create a weak spot in the bulb, and will eventually explode. like what you saw.

great review. nice to know they still stand behind their products.

very helpful.
Ponie on 2009-07-15:
madconsumer, since the bulb is so small, just a bit of facial tissue covered all of it while being inserted into the lamp. I'm one of those nuts who reads instructions--and fine print. :) Thanks for the response and to all others who posted positively on this review.
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Broken Westinghouse DVD Combo TV
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BIRMINGHAM, ALABAMA -- I purchased a Westinghouse DVD Combo TV on 9/7/07, and the DVD has been broken since July. However, I just found my papers on 9/24 and realized it was under a 1 year warrants for part & labor but too late as warranty has expired. I purchased this TV to make it easy for my grandson to watch TV and now there is no way to get it repaired.

I contacted Westinghouse and they can't fix it, they sent me to Handy TV and they won't fix it, Best Buy can't fix it. Therefore, I spent $600 for a TV that is worthless now and nobody give a rift.
     
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madconsumer on 2008-09-26:
this is one reason I tell people to purchse separate components. now you just have a telley for the price of two items. if you purchased a low end dvd player, you will at least be able to use the telley for dvd's again.
MRM on 2008-09-26:
I agree with Madconsumer which is to buy a dvd player and hook it up to tv.
Anonymous on 2008-09-26:
Yes, combo=trouble. That's just multiple more things that can go wrong.
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Shoddy Service
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CALIFORNIA -- Purchased a TV from a "bidding".com company. Received TV and it wasn't working, sent back to be repaired. Took over 2 1/2 months approx 10 phone calls, and finally had to stop payment on my credit card to get a response. I then received a replacement TV. that was worth 100.00 less than the one I bid on..

This company is one to truly stay away from unless you have lots of Advil on hand..

     
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