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Great Sectional
StarStarStarStarStarBy -
Rating: 5/51

KAMLOOPS -- It was very easy to order my sectional couch. Affordable, comfortable, and looks great.

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Madrid Outdoor Patio Set
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Rating: 2/51

CALGARY, AB -- I ordered the Madrid Patio set in July 2014. Service was great and got my order within a week. When I unpacked my order, I noticed there were no caps on the bottom of the chairs or love seat, leaving to chance the wicker to unravel. Also, there was no support under the loveseat so when you sit on it your body sinks in. The worst part was when I sat on the cushions after 10 minutes I got up and they were flat as a pancake and I called WFB, and they said they contacted the supplier and that the cushion were made in China, that they are not a long term solution. Honest to god word for word this is what was said. I asked what long term meant 1 day a week.

They told me I could upgrade my cushion to Sunbrella, sent me an email to pick a color and it would only cost shipping. The shipping was 160.00. I was not happy to pay another 160.00 towards a cheap set, but I knew these cushions wouldn't last the summer. So I agreed. So they took my credit card and of course billed the 160.15 and two weeks later I get another email saying there was a misunderstanding with their supplier and that the cushions would cost well over 300 plus 160 for shipping.

I told them they charged my credit card, sent me an email as confirmation. That if there was an error they would need to eat it. But of course not the case!! I asked to return the cheap set, and they said "well it is over the return time", but they would see what they could do. I have not heard back. But reading online I would have to pay the shipping which would cost more than the set is worth.

Bottom line, I would never deal with this company again. As they do not honor their word and renege on their promise, even when they have your money and I have proof in an email they would give me the cushions for 160.00. And good luck at getting to talk to a supervisor or manager, maybe there isn't one and that's why they don't care if their customer is happy or not. A business who does business like this won't be in business for very long.

Resolution Update 10/08/2014:

WFB has a new customer service manager and has resolved any issues i had with the company. I am a satisfied customer now.

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I'd Shop There Again in a Heartbeat
StarStarStarStarStarBy -
Rating: 5/51

KENTVILLE -- For Christmas I would have purchased a set of bunk beds for grandson. I looked everywhere and just couldn't find a nice set… Well a nice set that was reasonably priced anyway. So I went online and found Wholesale Furniture Brokers out of BC. They had just what I was looking for and the price was excellent and they had free shipping. Well as it turned out to ship all the way to NS there was a cost (I found this annoying at first) but after re-reading the site the free shipping advertised went only to Ontario. So it cost me an extra $100 but still the price was still way better than what I found in Nova Scotia.

The set arrived in record time and it sat in the original boxes in my garage for 5 to 6 weeks unopened until Christmas. I got many emails from the company looking for me to confirm that all arrived and did in good order. Which I ignored… just too busy to inspect I guess.

So a day or two before Christmas my son in law started putting the beds together and the side rail for the top bunk was broken. He fixed it the best he could but overall the integrity of the bed was still compromised. I contacted Wholesale Furniture and sent pictures.

Even though eligibility for their warranty was conditioned on you acknowledging that any defects, damage, etc had to be identified in 5 days of receipt of the merchandise they did not hesitate in honoring the warranty. About a week later a new bed rail arrived by Purolator - free of charge and free shipping.

Gotta say I was very impressed! To reiterate they didn't hesitate to take ownership of this issue. The boxes sat in my garage for the 5 or 6 weeks I had them before Christmas. And while I know that they were well protected and the damage to the piece more than likely occurred during shipping, there was no way they could have known that and yet they took my word for it and honored the warranty. It definitely proved to me they are an honorable business to deal with… Haven't seen that for awhile.

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Horrible Furniture Not At All As Described
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LANGLEY -- The furniture ordered was the Executive Black Top-Grain Leather Recliner by True Contemporary. They arrived and looked great. IT is the cheapest looking and most uncomfortable poorly stuffed chair I have ever seen or owned. They offered after many emails back and forth to completely return and refund and pay for the shipping. I REFUSED. We gave them to the dump. Lost over a thousand dollars for two but we could not imagine anyone else having to own them and sit in them. It has taken months for me to write this as I have been so angry and frustrated with this purchase. It was my fault I trusted the site info. NEVER AGAIN will we shop there.

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Buyer Be Aware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I ordered a bunk bed for my daughters. Upon arrival I opened the boxes on my curb, (yes on my curb!) and realized that pieces were broken and the unbroken ones had a very low quality of workmanship. I ordered this product because after shopping around from local store was slightly cheaper. I will NEVER do that again!

A bed is a very basic woodwork product. There were nails sticking out on the side of the stairs that my kids were going to climb up!! I refused receiving the product on the spot. They charged me $380 for return shipping cost as well as didn't take back a couple of mattress protectors because they were final sale! Overall $600 out of my pocket for nothing. I really wish I had Googled "Wholesale Furniture Brokers Reviews" BEFORE I made my purchase. There are tons of complaints about these scammers.

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Why Not File a Dispute With Your Credit Card Company?
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Rating: 3/51

OTTAWA -- With all these complaints about this company, I wonder why only one person filed a dispute with their credit card company? There is usually a guarantee that if you are not happy with your online purchase such as one like this, you can dispute the charge with your credit card company and get a full refund. They in turn will go after the company to recoup their money. Sounds like a win-win. Knowing this, I will attempt to make a purchase through this company using my credit card anyway. I know I'm risking that the bed I want may not be the best quality, but even if it isn't I know I will get a full refund with no hassles.

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Knowledgeable Staff, Easy to Shop There, and Lots of Value
StarStarStarStarStarBy -
Rating: 5/51

KAMLOOPS -- I got some Nordic memory foam pillows from Wholesale Furniture Brokers. THEY ARE A LIFE SAVER! The pillows are very comfortable, and I can sleep very well with them. I feel so rested in the morning! I used to get a stiff neck before I got the pillows. I had fun shopping at Wholesale Furniture Brokers. The staff are knowledgeable about the products, very friendly, and make it easy to shop there. I also feel like I get a lot of value for the price I paid. Since the pillows are better than I expected, I will definitely be shopping at Wholesale Furniture Brokers again when I need new furniture.

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Do Not Shop There
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KAMLOOPS -- What was supposed to be an easy online purchase of a mattress, turned to be a fiasco. I never got the item. Finally after a while, I managed to get my money back, part of it. Customer service was completely useless, as they didn't show any interest in assisting with the problem. And then, for some reason, they kept on sending me marketing emails. Unsubscribe request didn't work, reply emails didn't work, even FB didn't work. I had to open a complaint with BBB to get them to stop harassing me. I really, really wish I had googled "Wholesale Furniture Brokers Reviews" BEFORE I made my purchase. There are tons of complaints about their terrible service.

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Purchase of Livingroom Furniture & Occasional Tables on Line Coaster Fine Furniture, Manufacturer
StarStarStarStarStarBy -
Rating: 5/51

My first experience of ordering and making a major furniture purchase completly on line was remarkable, satisfying, easy and worth sharing with others that may have apprehensions, as I did with doing so. From my first e-mail encounter with Wholesale Furniture Brookers to the White Glove delivery by the Manna company used by wholesale furniture brooker, was exceptionally coustomer friendly and all person I had encounters with could and did answer all of my question putting me at ease with this notion of purchasing sight unseen except for pictures. Moreover, this was a company I had not heard of before, so it truly was and experience based on trust and faith. I'm most please with my experience and We have received many compliments on the quality and appearence of our new decor. Of note too is the communications and frequent updates on the progress of our order, provided by the company all along this process.
Finally, the quality of our purchases is is worth mentioning too. we are satisfied coustomers. Thank you for the opportunity to provide some positive feedback

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Excellent
StarStarStarStarStarBy -
Rating: 5/51

OTTAWA -- I ordered a sectional sofa from Wholesale Furniture Brokers in June - not too sure of the quality of their products. I previously read few reviews online from customers that were not really happy with their experience. Despite these few negative reviews (happy customers are usually the silent majority in my opinion) I decided to take my chances and ordered the sofa. The order process was easy. I received a confirmation and a delivery scheduled date via e-mail (It took roughly 2 weeks between the order and the delivery due to some delay since I had to confirm my purchase with PayPal for security reason).

The day before the scheduled date I received a phone call from the delivering company to confirm the date, address and also to advise that the sofa would be delivered between 2 and 5pm. Next day, at 4pm the delivery man was there with the sofa very well wrapped up. I did not take the extra for the set up (additional $299 for the full service) therefore I had to set the feet up and put the sofa together which took me 30 minutes or so.

The sofa is matching exactly what was on Wholesale Furniture Brokers (description, sizes and pictures). For a fraction of the price compared to the furniture stores I went to, I have a beautiful leather sofa that match my needs. Since I did not experience any problem I did not have to used their customer service therefore I cannot comment on it. Overall, I'm a very happy customer who will not hesitate to order again from Wholesale Furniture Brokers and recommend them to other people.

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Wholesale Furniture Brokers Rating:
Star Star Star Empty star Empty star
3.0 out of 5, based on 21 ratings and
31 reviews & complaints.
Contact Information:
Wholesale Furniture Brokers
#103 - 1366 Hugh Allan Drive
Kamloops, BC, V1S 1L8, Canada
800-971-4493 (ph)
www.gowfb.com
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