Never Order @ www.gowfb.ca
KAMLOOPS -- Admittedly if NO star was an option, that is where this rating would lie.
This company has has failed on every level; customer service, delivery, product and reliability. Though I will commend them ... read full review
SHips within 3-5 business days is a total lie. After over 6 weeks my purchase had still not left the warehouse. I tried to cancel my order numerous times due to the delay and they shipped it anyhow and then once I told them I would not accept it, they told me I could not have a refund until the purchase was resold. Almost a year later - it has still not sold supposedly and I am still out over $500.
1 Replies - Latest reply on 03/02/2011Add reply
Do not purchase anything from this company. Besides poor customer service, they are dishonest. they have even lied to the external review panel looking into my case.
I would like to draw attention to the fact that many of the "leather" furniture sold by Wholesale Furniture Brokers (GoWFB.com) is actually made of so called split leather or bi-cast leather. These materials are not allowed to be called leather in the UK and New Zealand. If you search the internet for split leather or bi-cast leather you will quickly realize that it is a material could almost be called a waste product.
1 Replies - Latest reply on 01/24/2011Add reply
DO NOT BUY FROM THIS COMPANY
KAMLOOPS, BC CANADA -- Purchased a bedroom set for my daughter and her fiance as a wedding gift and my credit card was charged a total of 3,635.00. The 10 day delivery date turned into a month with the mattress coming separately. ... read full review3 Replies - Latest reply on 11/07/2010
BC -- I ordered dining room furniture 6 23 2013 from this company. I just finished the order with them this past week. I was sent 4 chairs when I ordered 8. I was up charged $560. I did get back only half. Amanda said it was a take it or leave it refund. She faulted me half for approving the incorrect order. About 80% of the furniture arrived damaged twice.
I involved the Ohio Attorney General to get a refund on the hutch which the large door was cracked and had to be glued back together. They wanted me to pay full price because a furniture medic glued it and stained it. They offered 10% off and I ended up getting 20% off. I had to stand up for myself, pray for justice, and file a case to get it resolved. It was the worst purchasing experience ever for me. Their policy is to resolve issues in a timely manner. It was a week and a half from a half a year. Yes their prices were the lowest out there. It was not worth it for me. The focus is not making it right.
I told them I am not going away until it is made right. They try to wear you down and drag things out beyond a timely manner. Buyer beware.
KAMLOOPS, VANCOUVER BC -- I ordered a Sacramento Cream Leather Sectional Sofa Set with Chaise, online.
When I received the order it was white, not leather, cheap quality, stained, marks and damaged, thought it was a bad joke, from some fake person trying to rob me???
I returned the piece of crap and they want to charge me shipping and re-stocking fees.
These people are scammers and should be shut down. I have gone to the highest level to get my full refund. That company should be shut down ASAP.
Bunch of crooks trying to hide by a policy that they design for themselves to get as much money from fake advertising and misleading customers with their pretty online catchy website.
Please everyone don't let them get away with it. I got my full refund. Go after them, shut them down, don't do business with them. Terrible!!!!!!!!
Saleswoman told us that sectional was wonderful, that it was the same one she had at her house, etc. When it arrived, it was a junky Chinese piece of junk, Springs poked thru, workmanship was horrible. We ended up filing a dispute thru credit card company and won. Now we have sectional for free! Anyone want it?
What a hunk of junk. DO NOT do business with this company
CALIFORNIA -- I ordered a bedframe with drawers and rails for my in this company and told them before deliver to call 30 minutes before delivery so that I will make sure I will be home driver called but before 30 minutes ... read full review3 Replies - Latest reply on 02/22/2013
CANADA -- I decided to buy a sectional from Wholesale Furniture Brokers because I bought a new home. I bought the couch online Feb 29th. We didn't have the house yet but I wanted to buy it that day because the ... read full review1 Replies - Latest reply on 05/15/2012
Unfortunately, I read all negative reviews after I placed my order and became really concerned. But... I had the best experience with Wholesale Furniture Brokers. From initial order email until my order was delivered, I cannot say any bad thing about this company. Between emails and phone calls, I was informed about every step of the process. They are what I believe good American service should be! Honest, helpful, reliable. Thank you!Add reply
Crooks and Liars!!! AVOID
KAMLOOPS -- DO NOT ORDER FROM THIS COMPANY!!!!
I ordered a bedroom set shown on their website over the phone on November 30th, 2011. It was shown as a dark black/brown colour called "cappuccino". I was told it ... read full review