Whirlpool Cabrio Series Consumer Reviews - Page 3

OHIO -- Great washer and dryer. Have had them both for 9 years now. Just had my first problem, a long drain issue on the washer. Lo and behold, there was a nickel inside, and from the looks of the nickel, it had been bouncing around for a while. Best part, 9 years in and first issue, the part... $32.64. Have nothing but good things to say.

I bought the Whirlpool Cabrio H2Low Wash System... Model #WTW5700XW1... and I am sorry I ever bought them... at least the washer. It's that "NEW" technology of washing clothes in little, or almost, no water that is the HUGE problem. The washer does NOT have the middle agitator post and I think that this is a BAD design. When you have a washer FULL of clothes, or even just half full, and they are hardly even covered with water, and I have a glass top lid on my washer so I CAN see, the washer does a LOT OF WORK washing and spinning clothes without enough water in the tub to effectively clean the clothes.

Without enough water I've had clothes come out that didn't even smell clean... YUCK!! Another problem with the low-water washers is my clothes were being destroyed! I HAVE found a work-around though. I set the dial to "BULKY ITEMS" and I leave it there for EVERY load... no mater what size. BECAUSE... when it's set to "BULKY LOAD" the washer fills with water every time, how's THAT for saving water! That's the only way I feel the clothes are getting clean!

This new idea of saving water by washing your clothes in hardly ANY water is a BIG MISTAKE. In fact... if you think about it, it doesn't even make sense! I know that when I wash the clothes now in the "FULL TUB OF WATER" and take the clothes out they smell clean. Kind of defeats the purpose of saving water doesn't it. I would like it if Whirlpool would make an agitator post available for those owners of these low-Water washing systems "Free of Charge" that can be retro-fitted, I think that is the only answer to this poor design.

For all those who have commented about how they feel the Cabrio, or even other Low Water wash systems, is efficient and works like a charm please excuse me while I run next door to my daughters house who, just today, had her Cabrio washer picked up by Lowes because they took it back because that THEY were unable to repair it! She purchased her Cabrio one month before I purchased mine.

Oh, yes... and they gave her a full refund of her purchase price because she certainly did NOT want another Cabrio... in fact she is now using a second washing machine she had in her garage which is about 5 or 6 years old and works better than her high priced, inefficient Cabrio, which didn't even last one year!

BENTON HARBOR, MICHIGAN -- I purchased Cabrio WTW6300WWO energy efficient washer and it started displaying the F51 code one month outside of the 12month warranty. Afterwards, I called Whirlpool customer service for assistance and they wanted to charge me over $200.00 for replace and labor for technician to come look at the washer. Afterwards, I did some research and found there was a class action suit and recall on the previous model for this same issue; which was confirmed by customer service at Whirlpool.

However, this model was not recalled per the customer service representative at Whirlpool and she was unable to provide me a solution; without me having to pay more money for a brand new washing machine I just spent over $500.00 purchasing. I am stuck with a brand new washing machine and went a brought an older model washer that has the small tub with agitator investing another $300.00. I think Whirlpool should stand by their product being they are such a reputable company.

Whenever, I am in an appliance store and customer ask for my opinion, I definitely advise them not to buy a Whirlpool and the customer service is no help when they may have an issue. I tell them my story and they just stand in disbelief. The best advertising is word of mouth for a company and if Whirlpool doesn't care to help fix the issues of their appliances then why should I care about upholding their reputation and providing sale leads.

Whirlpool is clearly aware of the F51 service codes because they recalled the previous model. I wish I had done my research before I purchased this Whirlpool product but I have never had an issue before with the older models of Whirlpool. I thought they were a great appliance company that stood by their product.

FIRE! FIRE! Yes, my 2010 model Cabrio dryer WED6200SW1 (purchased from Lowe's) - which I always considered to be poor quality because it won't dry the clothes on the first cycle and it takes a 2nd "touch-up" cycle to complete the job - just went up in flames. My wife was using the dryer and had recently cleaned the lint filter. I came home and she said that the dryer sparked from the back and quit. I reset the popped circuit breaker, removed all the clothes, checked the plug connection to the wall, and hit the dryer's "power" button.

Immediately SPARKS, SMOKE AND FIRE flew from the rear and I unplugged and started to pull the machine out from the wall, only to find that there was a fire burning around the vent and a hole the size of a quarter blown through the back panel about 6" from the vent. It took a few minutes to put out the fire around the vent area which seemed to be the source of the flames. Removed the back panel and found that bare wiring had rubbed and shorted against the back panel. The wire had a tiny piece of electrical tape around it, and next to it was another wire with an obvious nick (insulation missing)that appeared to have been pinched during assembly.

What obviously happened was that the wiring harness got nicked during assembly and some fool put a piece of electrical tape on the one wire which eventually wore through from vibration. The fire was the sparks hitting the internal plastic collar around the dryer vent that went up in flames. By the way, the matching washer was junk, too, and I replaced it with an older 2009 model Cabrio because it would not clean dirty clothes (2010 models have no user water level adjustment or agitator; just a "wash plate" that is useless). DON'T BUY THESE MODELS OR THEIR CURRENT REPLACEMENTS! They don't work and are not safe.

I purchased a Cabrio set, washer and dryer. I spent almost $2,000. The washer is the worst washer I have used in my life. It 'locks' which is not a good thing, because you cannot see what is actually happening while it moves (if it moves at all). You can unlock it but it stops the whole process. The washer does not clean simple stains. It does not use enough water to do so. Or detergent. The washer has torn my blankets and my clothes have been ripped - this is due to the agitator arm that the Cabrio does not have - so when the clothes spin, the clothes go around each other and tightly weave together.

Any large items like sheets and blankets wind inside themselves, sort of like the dryer, and this results in all the clothes winding up inside the larger pieces thus resulting in clothes inside (which is all clothes) being so bunched up and wrinkled, the dryer cannot possibly return your clothes 'wrinkle free' or even close to that term. This winding action also results in the clothes stretching around themselves and pulling apart, so the clothes are either stretched, torn, ripped or ruined. I have tried everything in the last two years to remedy all problems, but none have succeeded.

The dryer has auto settings which don't amount to much - if one or two items get dry first, the drying action stops, it beeps and continues to just tumble (so they are not supposed to wrinkle) until those items are removed. This process continues - so the entire load is not dry all at once, which results in going back numerous times to remove clothes and restart the machine. The clothes never return wrinkle free. I have to iron everything. The clothes that come out of the Cabrio washer are many times so wrinkled there is no way they can be close to 'wrinkle free.'

I contacted Whirlpool corporate office with a letter and photos- the staff members who called had not 'read' the letter, were terribly patronizing and I became increasingly agitated (pun on words there). The letter never was seen by anyone in the executive offices, and the woman from their consumer affairs dept. told me she never read the letter either.

Two weeks after her call, I called because I had heard nothing from them. Still waiting to hear. I definitely should have bought a washer with an agitating arm for about $300 and a simple dryer about the same price - I do intend to purse this matter because, after reading all the reviews which also reflect the same outcomes, I believe we have a good case against this company's products.

LONGWOOD, FLORIDA -- I purchased a brand-new Whirlpool Cabrio Dryer from Lowes in August 2008. In October I went to put start a load of laundry and the dryer wouldn't start. I called for service... 4 days later a gentleman came out and said the temperature fuse was blown. It will go out when the dryer gets too hot. He replaced it. We used the dryer for about two months and then it stopped working again right after Christmas. Called again, they sent out another repair technician (four days later -- did I mention I have four kids). The same guy came out, couldn't understand why the fuse blew again. This time he tested some other stuff and realized the dryer was not "cycling."

In other words, it ran at the same heat constantly, and they needed to replace a part that regulates the heat cycles. They had to order the part, and so we were without the dryer for another week (did I mention I have four kids?) This time another technician came out, and although he wouldn't come right out and say it, indicated the dryers are built wrong and that I would have continuous problems with it.

Today the dryer failed again. I called for service, and they wanted to send another tech out to repair it. I said no way, and asked to speak to a supervisor. What followed was 20 minutes of frustration, trying to get this guy to put me through to a supervisor, which never did happen. First he told me they would send a tech out to confirm the dryer was broken again, and then they would take it to the "next step." Of course, he had no information on what that next step would me. I asked to speak to the supervisor again. He put me on hold again.

A few minutes later he came back on the line and offered to extend my warranty for THREE months. WHOOO! I said no dice and asked to speak to the manager again. He put me on hold again. When he finally came back on the line he told me he would send my complaint to the "review board" and I should call back next week to see if they would exchange my dryer! At this point I'd been on the line for a good half hour and he knew I was ready to give up. So now I still have no dryer, and have to wait to find out if they will "exchange" my piece of crap dryer for another one. I will never purchase another Whirlpool product again.

LEAGUE CITY, TEXAS -- FIRST MISTAKE - I purchased a Cabrio washer from Lowe's 9 months ago. The washer does not support the large capacity for which it is marketed without having to minimize the size of the load and rewash clothes. I could never use the high speed spin cycle because it spun so tight it would make holes in the towels and clothing. 2nd mistake - I dismissed this because I did not want to deal with having to wait on a repairman so I dealt with it on my own by not using the high spin cycle and by rewashing when odors were not removed.

A week ago the washer began to leak. First available service in the suburbs of Houston was 4-5 days. The repairman from A and E came today. While he had to top portion up to work inside, the under side of the top is severely rusted and dropping particles of rust on the plastic portion of the top of the tub. Repairman said he couldn't find anything, left. The washer is still leaking.

I call Whirlpool and talk with a supervisor by the name of Cody (ID# **) who deals with customers who make appliance purchases from Lowe's and inform him of problems as they unfolded. I request he replace the washer with a unit that does not leak, is not rusting, and can be used in the capacity as it is marketed. He apologizes numerous times and informs me that Whirlpool warranty does not include replacement ONLY repair. The best they can do is to send another repairman in 4 more days.

On a more positive note, I called and spoke with the manager of the Lowe's store which we made the purchase and they have agreed to let us return the washer. Thank you Lowe's! It will not be a Whirlpool nor will I ever purchase a Whirlpool again.

OHIO -- We bought this product to replace an older (yet stilling running) Whirlpool dryer. We were lifelong, satisfied Whirlpool customers. Our experience with this product, and Whirlpool's handling of the problems will make us customers of one of their competitors. This product is the mate for the Cabrio washer and therefore has a nice large capacity. It is also supposed to run more quietly than other units.

We began having troubles with our unit on the day it was delivered. It was loud and rattling. Also the door kept opening by itself, while it was running. Whirlpool sent a repairman to look at it. He "adjusted" the door, somewhat helping that problem. He also had to tighten every screw and nut in the unit as nearly all of them could be turned with your fingers. This helped for a short time.

Soon after, the unit started making noise again. Another repair was made replacing rollers and grinding some rough edges on the drum. More time passed, more noise. Now the bearing in the motor was going bad. The motor was replaced. They extended the warranty on the dryer an extra six months. More time passed same issue. Ordering another motor.

Whirlpool's stated policy is to NOT replace a unit. They will continue to replace parts, I guess forever. When talking to customer service regarding all of this, I requested a replacement and was told that policy would not allow for such a solution. I stated that somebody at Whirlpool could make that decision and I was told "Not even the president could do that." We do not yet know what the result of the third motor will be. I have missed at least three days of work and will miss one more. We have had to make numerous trips to a laundromat (12 miles away).

BENTON HARBOR, MICHIGAN -- We purchased a Cabrio Washer in July of 2009 from Sears along with a 5 year extended warranty. Since the purchase there have been several times that we get error messages that tell us it is too full when it is not (only a couple items like a delicate load) & it shuts down on us. We have had to turn the power off & restart the load completely. Well, on May 29th (less than 11 months old) it shut down completely & would not drain the water. A&E whom both Whirlpool & Sears use for servicing under warranty could not get a service man here until June 10th. We ended up with Mildew in our machine which we predicted may happen waiting this long.

One technician on the phone told us to pour bleach in our machine until a service man arrived of which we said no to because of fear the bleach may strip the inside or cause more damage. Well now we had a broken machine with a mildew inside that we don't want to wash our clothes in. Then once the tech arrived on June 10 a whole other mess began. The 3 parts he ordered for the machine have been on back order & are still on back order today (July 8th yep 6 weeks later SO FAR that is). Everyone at A&E has been very nice & professional but all the people but 2 at Whirlpool have been very rude & not professional at all.

I told one man how much we have been out so far on using the washateria & he said something like " I have 7 children & it doesn't cost that much ". First of all is it his business to judge his customer on how much I wash clothes & secondly (as I judge him) I wonder how often his poor kids have to rewear their clothes & how often he washes their sheets?

My machine is only 11 months old now so should they not have parts for it. How crazy is this?? We paid a lot for this machine & the extended warranty. The least they could do while we wait for them to fix our machines is for them to pay for the washateria or a rental machine. They would have much happier customers. I now refuse to ever buy a Whirlpool after this. In fact we are talking about selling it once its fixed because we don't want to deal with them. I plan to write this complaint on every site I can find. I'm so frustrated in how we have been treated.

WARWICK, RHODE ISLAND -- Where should I begin. It's been a long journey with a brand new washer I bought about a year ago. I have had nothing but problems with it from the start. The f1 button kept on lighting up on the control panel. I looked in the manual for an answer but there was nothing stated about that code. I called up the place where I had bought the washer and they connected me to the department that fixes the washer and they said it should be fine if I hit the cancel button twice, it should clear itself and restart the cycle.

It worked for a couple of times like that and so I was satisfied. I thought I was doing something wrong, like putting it on the wrong setting. Well that wasn't so I was doing everything right. But no one seemed to have the answer. To make a long story short the washing machine flooded my redone basement 4 times. The drain pump went because that a penny was stuck in the pump and blew a hole in the well crafter hard plastic pump, it was made out of the best material. NOT... You figure that you spend over $1.000.00 on a product that it would work.

What happened to metal parts. A penny shouldn't brake a washing machine. My old washer withstood screws change and even toys, it was old so I got rid of it. I should have kept it. You know the saying why fix something that is not broken. My eyes got the best of me at the store. I thought by having a new really cool looking washer that you could put a queen size comforter in would be a great investment.

I thought I would save myself some money not having to go to the laundry mat. Was I wrong. Instead it cost me 2 brand new floors in my downstairs and $400.00 in drain pumps. I will never buy a Whirlpool product ever again. Just to let you know my washer is still not fixed it now won't even drain or turn on.

I called the appliance man and he said it would most likely cost me another $400.00 for a new electrical board. Well I don't think so. I'm so done fixing this machine - it's a piece of junk. My son has better made toys than this washer. Good luck to everyone who has a Cabrio washer by Whirlpool. I hope you have better luck me.