LEAGUE CITY, TEXAS -- FIRST MISTAKE - I purchased a Cabrio washer from Lowe's 9 months ago. The washer does not support the large capacity for which it is marketed without having to minimize the size of the load and rewash clothes. I could never use the high speed spin cycle because it spun so tight it would make holes in the towels and clothing. 2nd mistake - I dismissed this because I did not want to deal with having to wait on a repairman so I dealt with it on my own by not using the high spin cycle and by rewashing when odors were not removed.
A week ago the washer began to leak. First available service in the suburbs of Houston was 4-5 days. The repairman from A and E came today. While he had to top portion up to work inside, the under side of the top is severely rusted and dropping particles of rust on the plastic portion of the top of the tub. Repairman said he couldn't find anything, left. The washer is still leaking.
I call Whirlpool and talk with a supervisor by the name of Cody (ID# **) who deals with customers who make appliance purchases from Lowe's and inform him of problems as they unfolded. I request he replace the washer with a unit that does not leak, is not rusting, and can be used in the capacity as it is marketed. He apologizes numerous times and informs me that Whirlpool warranty does not include replacement ONLY repair. The best they can do is to send another repairman in 4 more days.
On a more positive note, I called and spoke with the manager of the Lowe's store which we made the purchase and they have agreed to let us return the washer. Thank you Lowe's! It will not be a Whirlpool nor will I ever purchase a Whirlpool again.
OHIO -- We bought this product to replace an older (yet stilling running) Whirlpool dryer. We were lifelong, satisfied Whirlpool customers. Our experience with this product, and Whirlpool's handling of the problems will make us customers of one of their competitors. This product is the mate for the Cabrio washer and therefore has a nice large capacity. It is also supposed to run more quietly than other units.
We began having troubles with our unit on the day it was delivered. It was loud and rattling. Also the door kept opening by itself, while it was running. Whirlpool sent a repairman to look at it. He "adjusted" the door, somewhat helping that problem. He also had to tighten every screw and nut in the unit as nearly all of them could be turned with your fingers. This helped for a short time.
Soon after, the unit started making noise again. Another repair was made replacing rollers and grinding some rough edges on the drum. More time passed, more noise. Now the bearing in the motor was going bad. The motor was replaced. They extended the warranty on the dryer an extra six months. More time passed same issue. Ordering another motor.
Whirlpool's stated policy is to NOT replace a unit. They will continue to replace parts, I guess forever. When talking to customer service regarding all of this, I requested a replacement and was told that policy would not allow for such a solution. I stated that somebody at Whirlpool could make that decision and I was told "Not even the president could do that." We do not yet know what the result of the third motor will be. I have missed at least three days of work and will miss one more. We have had to make numerous trips to a laundromat (12 miles away).
ORLANDO, FLORIDA -- WTW64005W3 - The washing machine is a total piece of **! It is a known fact that the control board is faulty, there are thousands of complaints about it on the internet. For example Google the F51 error on the Whirlpool Cabrio Washer. The scum bags at Whirlpool refuse to take responsibility, but they will be happy to charge you $400 or more to fix their junk, or they will sell you a one year warranty for $360 to fix their junk.
Yes Whirlpool is happy to sell you a $500 piece of junk and then charge you $400 more to fix their garbage. Basically Whirlpool wants you to pay $900 for a $500 washer that isn't worth $50. They are robbing the American consumer. I have a Sears Kenmore that I bought used 4 years ago for $100, it still works perfectly while this over-priced Whirlpool piece of junk is a paperweight.
TEXAS -- ***DON'T BUY WHIRLPOOL PRODUCTS*** Whirlpool Cabrio model WTW6400SW3 is a BAD PRODUCT. After only 4 years of and usage of 3-4 loads a week the bearing and the motherboard have both gone out. To repair the bearing you have to buy the outer tub to replace as the bearing and for the motherboard you need to replace it. Cost: $1,400; this is what a new washer and dryer would cost.
Calling Whirlpool was pointless. They told me the warranty was up. This is true, but looking at the internet reveals there is a problem with this. I WILL NEVER BUY ANOTHER WHIRLPOOL PRODUCT OF ANY KIND. AND I PLAN TO TELL EVERYONE I KNOW ABOUT WHIRLPOOL APPLIANCES. ***DON'T BUY WHIRLPOOL PRODUCTS***
BENTON HARBOR, MICHIGAN -- We purchased a Cabrio Washer in July of 2009 from Sears along with a 5 year extended warranty. Since the purchase there have been several times that we get error messages that tell us it is too full when it is not (only a couple items like a delicate load) & it shuts down on us. We have had to turn the power off & restart the load completely. Well, on May 29th (less than 11 months old) it shut down completely & would not drain the water. A&E whom both Whirlpool & Sears use for servicing under warranty could not get a service man here until June 10th. We ended up with Mildew in our machine which we predicted may happen waiting this long.
One technician on the phone told us to pour bleach in our machine until a service man arrived of which we said no to because of fear the bleach may strip the inside or cause more damage. Well now we had a broken machine with a mildew inside that we don't want to wash our clothes in. Then once the tech arrived on June 10 a whole other mess began. The 3 parts he ordered for the machine have been on back order & are still on back order today (July 8th yep 6 weeks later SO FAR that is). Everyone at A&E has been very nice & professional but all the people but 2 at Whirlpool have been very rude & not professional at all.
I told one man how much we have been out so far on using the washateria & he said something like " I have 7 children & it doesn't cost that much ". First of all is it his business to judge his customer on how much I wash clothes & secondly (as I judge him) I wonder how often his poor kids have to rewear their clothes & how often he washes their sheets?
My machine is only 11 months old now so should they not have parts for it. How crazy is this?? We paid a lot for this machine & the extended warranty. The least they could do while we wait for them to fix our machines is for them to pay for the washateria or a rental machine. They would have much happier customers. I now refuse to ever buy a Whirlpool after this. In fact we are talking about selling it once its fixed because we don't want to deal with them. I plan to write this complaint on every site I can find. I'm so frustrated in how we have been treated.
WARWICK, RHODE ISLAND -- Where should I begin. It's been a long journey with a brand new washer I bought about a year ago. I have had nothing but problems with it from the start. The f1 button kept on lighting up on the control panel. I looked in the manual for an answer but there was nothing stated about that code. I called up the place where I had bought the washer and they connected me to the department that fixes the washer and they said it should be fine if I hit the cancel button twice, it should clear itself and restart the cycle.
It worked for a couple of times like that and so I was satisfied. I thought I was doing something wrong, like putting it on the wrong setting. Well that wasn't so I was doing everything right. But no one seemed to have the answer. To make a long story short the washing machine flooded my redone basement 4 times. The drain pump went because that a penny was stuck in the pump and blew a hole in the well crafter hard plastic pump, it was made out of the best material. NOT... You figure that you spend over $1.000.00 on a product that it would work.
What happened to metal parts. A penny shouldn't brake a washing machine. My old washer withstood screws change and even toys, it was old so I got rid of it. I should have kept it. You know the saying why fix something that is not broken. My eyes got the best of me at the store. I thought by having a new really cool looking washer that you could put a queen size comforter in would be a great investment.
I thought I would save myself some money not having to go to the laundry mat. Was I wrong. Instead it cost me 2 brand new floors in my downstairs and $400.00 in drain pumps. I will never buy a Whirlpool product ever again. Just to let you know my washer is still not fixed it now won't even drain or turn on.
I called the appliance man and he said it would most likely cost me another $400.00 for a new electrical board. Well I don't think so. I'm so done fixing this machine - it's a piece of junk. My son has better made toys than this washer. Good luck to everyone who has a Cabrio washer by Whirlpool. I hope you have better luck me.
BOYNTON BEACH, FLORIDA -- Have owned this washer for exactly 3 years (purchased 6/10). Noticed rust eating through cabinet both inside and out. Neither Sears (where purchased) or Whirlpool will take any responsibility for the issue. It's considered cosmetic. However, I have chunks of rust falling onto my LR floor and it won't take long before there's a hole in the side of the cabinet.
Unacceptable quality and I will need to replace machine. I also purchased an extended warranty that doesn't expire until 2015. Extremely disappointed in lack of quality and assistance from either company mentioned above. Will research over and over and will have to purchase a new washer. I can tell you, it won't be a WP and it won't be purchased from Sears! Will also make a complaint to Consumer Reports, any and all consumer agencies I can and social media!
I also had to replace the water pump after 1 year old, now the washer won't spin, replaced some parts and still no spin broke and about $175 into this piece. I would never buy Whirlpool again. Also have the dryer and had to fix it already twice and these machines were not cheap. I think I paid about $850 for each one.
I should have bought the cheapest I probably wouldn't have any trouble and the washer makes holes in your clothes and thin material t-shirts. The machine after a few washes you will see tiny holes in them. I have a friend with the same machine same holes in the clothes. Ruined many clothes. I do not recommend this brand washer and dryer and the company just says sorry. The BIGGEST PIECE OF JUNK!!!!!
BENTON HARBOR, MICHIGAN -- Purchased a Whirlpool Cabrio washer and dryer in April of 2010. Of course just past the 1 year old date (5-26-11), I had my first repair because of overheating. Clothes were so hot I couldn't even hold them in my hands. Went through so many repairs and so much money that I just couldn't take any more. On 3-21-12, I got rid of it and purchased a Speed Queen (American made) and so far am absolutely satisfied. No mother boards, etc. Just an old fashioned agitator washing machine with push buttons. I figure I lost $1,607.00. I urge anyone buying a Whirlpool product to save your money!!
My new $700.00 Whirlpool Cabrio dryer is a piece of junk!!! Been repaired 4 times in a year, leaving me without a dryer for weeks at a time waiting on repairs and parts. Whirlpool refuses to replace it, Lowes refuses to replace it and I am stuck with a piece of junk. Have to keep an old dryer to use when the new one is down. Repaired the same thing - overheating, blowing fuses, etc 4 times. Inside of dryer is blackened from the heat. Dries everything on high, wrinkling and ruining my clothes!!! When it catches fire I'm going to sue Whirlpool and Lowes for not replacing it!!!!