I purchased this washing machine at Lowes 13months ago of course its out of warranty so I'm pretty much stuck with a high dollar machine that has many problems and the Whirlpool corp customer service gives me the runaround long story short the cost to repair only to have this machine fail again is simply not worth it I'm stuck with a piece of high dollar junk. Trust me I will never buy another Whirlpool product again the washer in question is a Cabrio model WTW7340XWO. P.S. I also purchased the high dollar Cabrio dryer which is also starting to give me problems. Buyers Beware.
My new $700.00 Whirlpool Cabrio dryer is a piece of junk!!! Been repaired 4 times in a year, leaving me without a dryer for weeks at a time waiting on repairs and parts. Whirlpool refuses to replace it, Lowes refuses to replace it and I am stuck with a piece of junk. Have to keep an old dryer to use when the new one is down. Repaired the same thing - overheating, blowing fuses, etc 4 times. Inside of dryer is blackened from the heat. Dries everything on high, wrinkling and ruining my clothes!!! When it catches fire I'm going to sue Whirlpool and Lowes for not replacing it!!!!
I was one of the unlucky people who paid $950.00 for a Top loading Cabrio Washer when they first came out. My husband said to get a standard machine but I too wanted the wonderful(?) Cabrio and now I am sick about it!!! We had several issues with it the first year (control board, water pump and some other gizmo for the computer stuff). We had trouble with it again making horrible noise and the bearings were then replaced. The sound it made would outdo any jet engine on a plane. Guess what . . . now it needs $600.00 repair for the bearings again.
This machine is a really big disappoint and I will tell everybody I know. We are in the plumbing business and I talk with a lot of customers daily. Rest assure they will all be told to never buy a Whirlpool Cabrio Washing machine. I feel the company should have to pay all of us back the money we have poured into these machines. It really is a sad state of affairs. Customer service... there is none.
BENTON HARBOR, MICHIGAN -- I put my Cabrio Washer in service on 14 January 2010. In March 2011, it gave me a "LD" alarm (Long Drain). First, the repairman said the electronic control board needed to be replaced. The $369.00 repair cost represented 51% of the original cost of the machine. After replacing the electronic control board the washer at least recognized the commands which was an improvement. However, the washer would not drain which the repairman said would cost another $208.00.
My complaint is a washer which is 1 year and 2 months old should not need repairs equal to over 79% of the original cost. The Whirlpool representatives kept saying over and over, "There is nothing we can do." I have never called a company and got this answer so many times. I wonder about the quality of Whirlpool's products. Needless to say Whirlpool has dropped to my "do not buy list".
What a disappointment. I bought the set for about 2k in 2007 April. Three short years later it began displaying code F51. The repair man came out at least 5 times with a myriad of theories and attempts to fix it. Ultimately, he replaced the control panel and all electrical parts to the tune of what would have cost me $600. Whirlpool knows they have a real problem with this machine, that's why they sent the repairman out for free to me.
The whole ordeal left me without a washing machine for 3 months and lots of missed time from work. Now, 6 months later, Feb 2011, it began being off balance several times, a load. We would re shovel the clothes then within seconds it was OL. Then I look on the floor and see water leaking. Not just a little, a lot! After seeing on the net this is a known problem I have thrown the thing in the trash and my new NOT Whirlpool machine is coming Wednesday. This is the only time I have taken the time to write a review. I wish I had this advise before I bought last time.
BENTON HARBOR, MICHIGAN -- We purchased a Cabrio Washer in July of 2009 from Sears along with a 5 year extended warranty. Since the purchase there have been several times that we get error messages that tell us it is too full when it is not (only a couple items like a delicate load) & it shuts down on us. We have had to turn the power off & restart the load completely. Well, on May 29th (less than 11 months old) it shut down completely & would not drain the water. A&E whom both Whirlpool & Sears use for servicing under warranty could not get a service man here until June 10th. We ended up with Mildew in our machine which we predicted may happen waiting this long.
One technician on the phone told us to pour bleach in our machine until a service man arrived of which we said no to because of fear the bleach may strip the inside or cause more damage. Well now we had a broken machine with a mildew inside that we don't want to wash our clothes in. Then once the tech arrived on June 10 a whole other mess began. The 3 parts he ordered for the machine have been on back order & are still on back order today (July 8th yep 6 weeks later SO FAR that is). Everyone at A&E has been very nice & professional but all the people but 2 at Whirlpool have been very rude & not professional at all.
I told one man how much we have been out so far on using the washateria & he said something like " I have 7 children & it doesn't cost that much ". First of all is it his business to judge his customer on how much I wash clothes & secondly (as I judge him) I wonder how often his poor kids have to rewear their clothes & how often he washes their sheets?
My machine is only 11 months old now so should they not have parts for it. How crazy is this?? We paid a lot for this machine & the extended warranty. The least they could do while we wait for them to fix our machines is for them to pay for the washateria or a rental machine. They would have much happier customers. I now refuse to ever buy a Whirlpool after this. In fact we are talking about selling it once its fixed because we don't want to deal with them. I plan to write this complaint on every site I can find. I'm so frustrated in how we have been treated.
I had this washer for a little over 2 years and I am now dealing with the F1 crap. I called Whirlpool maybe three months ago and they said that there is nothing that they can do with it being out of warranty. I called Whirlpool again after reading some post on this and other sites. The lady that was helping me first said that there is no recall and no issues have been reported on this unit. That's when I told her that I had been online researching this and found numerous people with this issue. Then she put me on hold and comes back and says that, if I would pay half price for the part they would have a tech to come out and look at the washer, then he would tell me what part I need and I was to call back and let them order it for me. It didn't seem like they were going to budge anymore than that so I said fine but I really don't think I should have to pay anything because it is an issue. This has to be a manufacturer defect and should be covered by Whirlpool fully. If you are planning on buying this washer I would say don't because paying more doesn't mean that it will last for ever.
MICHIGAN -- I have wasted an entire day of my life trying to find out why my Cabro Washer is displaying the F51 code. I called several local authorized service centers who were completely clueless. Finally, one local guy gave me the number for Whirlpool and told me to ask them about the F51 code and to find out what parts he should order to make the repair. Whirlpool customer service was NOT helpful and would not tell me what the error code meant. I requested to speak to a supervisor and the representative left me on hold for 20 minutes before I was disconnected. Apparently, from what I read online this error code is a common occurrence for a Cabrio at 2-3 years out. I would never buy another Whirlpool appliance and wish I knew about this potential problem prior to making my decision. I thought that I was making a sound investment and purchasing a washer that would last years. I was told the repairs would cost about $450. This is outrageous considering what I initially paid for this washer 3 years ago. I would probably be better off purchasing a cheap Kenmore for $350 that will last for 15 years and just scrap the Whirlpool money pit Cabrio. Whirlpool should be ashamed for stealing money from consumers for repairs that are apparently happening to all Cabrio's at about 2.5 years old. "Come on Whirlpool - do the right thing and recall the Cabrio's! Anyone interested in a class action suit?
I purchased a Cabrio Washing Machine (Model #WTW6600SW2)almost 2 years ago. I'm very unhappy with it. It's supposed to be an energy efficient machine, but the wash cycles are TOO LONG (a big waste of electricity). Every time I do a bulky load, the load becomes unbalanced & has to be redistributed in the washer before it can complete the cycle. This usually occurs twice on this particular cycle, but occasiionally happens on other cycles as well. I have not noticed a decrease in my water bill either (it's supposed to save on water too). The latest problem I'm having with the machine is I get an F1 error message every time I use it & I have to power off and on once or twice more to get the machine to work properly again. This was an expensive washer, paid over $1000 for it. I've used Whirlpool appliances all of my life & this is the first time I've been unhappy with one of their products.
WARWICK, RHODE ISLAND -- Where should I begin. It's been a long journey with a brand new washer I bought about a year ago. I have had nothing but problems with it from the start. The f1 button kept on lighting up on the control panel. I looked in the manual for an answer but there was nothing stated about that code. I called up the place where I had bought the washer and they connected me to the department that fixes the washer and they said it should be fine if I hit the cancel button twice it should clear itself and restart the cycle. It worked or a couple of times like that and so I was satisfied. I thought I was doing something wrong, like putting it on the wrong setting. Well that wasn't so I was doing everything right. But no one seemed to have the answer.
To make a long story short he washing machine flooded my redone basement 4 times. The drain pump went because that a penny was stuck in the pump and blew a hole in the well crafter hard plastic pump it was made out of the best material. NOT......... You figure that you spend over $1.000.00 on a product that it would work. What happened to metal parts. A penny shouldn't brake a washing machine. My old washer withstood screws change and even toys, It was old so I got rid of it. I should have kept it.
You know the saying why fix something that is not broken. My eyes got the best of me at the store. I thought by having a new really cool looking washer that you could put a queen size comforter in would be a great investment. I thought I would save myself some money not having to go to the laundry mat. Was I wrong. Instead it cost me 2 brand new floors in my downstairs and $400.00 in drain pumps. I will never buy a Whirlpool product ever again. Just to let you know my washer is still not fixed it now won't even drain or turn on.
I called the appliance man and he said it would most likely cost me another $400.00 for a new electrical board. Well I don't think so. I'm so done fixing this machine it's a piece of junk. My son has better made toys than this washer. Good luck to everyone who has a Cabrio washer by Whirlpool. I hope you have better luck me.