RICHMOND, VIRGINIA -- We moved into our new house in April 2010. As part of our appliance package provided by our builder, we have an over the range microwave by Whirlpool. Last week it stopped working and we had a service call today which cost 69.95. The tech told us the Megatron, which powers the microwave burned out and the part and labor would cost 300.00. We hardly use, and did not abuse it in any way. You would think a well made microwave by Whirlpool would last more than 2 yrs! I called customer service and of course they will not do a thing. Long story short, for 300.00 I will buy a new one but it will NOT be a Whirlpool!
Microwave broke twice in 2 years - first time at 16 months and then again 6 months later. Customer service is not interested in helping customers only in making more money. I did not expect a $600 unit to be 'disposable' after only 2 years. After doing extensive research online I am finding predominantly bad reviews especially for their microwaves. Did not realize their warranty on the magnetron is only 1 year versus 6 years for most other name brands. That would have told me a lot if I had known this before I bought it.
Funny thing is - their customer service stock answer is "nobody else is reporting this problem". Apparently they don't keep any statistics on their calls because from what I have seen and read online - everyone is reporting this same problem. Sad to see such a famous brand name going down the tubes. Will never buy Whirlpool again - just hope my other 3 appliances don't quit working now.
I purchased a brand new home in the end of July 2011. The Whirlpool gold microwave started "arching" after about 2 weeks, the repair man came and replaced the Magnetron and some other piece. He had indicated that several of my neighbors (all new construction with Whirlpool Gold series) had the same issue. He also indicated that he was surprised that it had not burned through the cabinet (that is reassuring).
Now the microwave is "arching" again. Can Whirlpool make a series that will last more than 3 months? I think the unit needs to be replaced, I really don't want my new house to burn down because Whirlpool can't make a decent product. Is anyone else having these issues? Perhaps Whirlpool needs to recall these microwaves.
Our microwave just turned 9 months old. It completely stopped working and we were told to take it in for repairs. The shop was told to order two parts and the approximate wait time will be two weeks The customer complaint line gave me no satisfaction at all -- I was told that I could talk to a supervisor, but they can take no action. I was also told that no action would be taken on any complaint. There is no time limit for the company it satisfying a warranty.
If my refrigerator stopped working -- too bad wait for it to get fixed. I offered to buy another microwave for a substantial discount, but there is truly no option available to dissatisfied customers. I will never buy a Whirlpool appliance again -- I will tell everyone, by any method available how poor their service was!!
The microwave portion of this device failed (3 times) in less than 22 months. I have had service out 3 times to repair it for a total of $320. I spoke with Whirlpool customer service who indicated that the quality of the unit is generally very good. If that is the case, then mine is defective and Whirlpool should replace it. Otherwise, I guess that Whirlpool thinks that a failure after less than 2 years of use is "normal". (That is poor quality to me.)
I was very nice with their customer service people, but they simply said that the unit was out of warranty (i.e. 12 months), and there was nothing they can do. Keep a life span of 22 months in mind when buying this "WHIRLPOOL GOLD"! Better buy that service plan, or better yet - buy a better appliance that does not need a service contract in the 2nd year of use. I may be unreasonable, but I expect an appliance I pay nearly $2000 to last for more than 22 months. I have never had a microwave fail, much less in this short of a period. I expected more of a "WHIRLPOOL GOLD".
I purchased a complete line of Whirlpool appliances 2 years ago at Lowes. I bought the complete stainless steel. I spent a fortune and am very disappointed. My side-by-side fridge/freezer Ice maker died within the first six months. The convention oven required a complete new computer system within the first year. Now the microwave is peeling. It is the over the stove version that has the vent in it. It alone cost more than $600.
I called a repairman and had the first two repaired. Between the two, the repairs exceeded $700. The repairman tells me he works on your products more than any other. And they all break down within the first two years. Way to develop loyal customers. I hear it is not a good idea to repair peeling paint inside a microwave. So I think it only fair to tell your company how bad your products are. The only thing that hasn't died is the dishwasher. In addition I picked this set because I was promised a $ 500 rebate that I have yet to receive.
I may be one person but I intend to complain to who ever will listen. I will post complaints everywhere I get a chance online. I should not have to buy an extended warranty to survive the first two years. It is not unreasonable to believe that $4000 worth of appliances should last at least two years. There at least I got that off my chest. Last time I buy Whirlpool.
This appliance was purchased 10/16/05 from Lowe's. In 2009 the plastic vent (part # 8183852) above the door fell off. Examining it, showed that the plastic had disintegrated around the screws and clips that held it in place. The door has developed 3 cracks around the screws on the right side under the handle. These cracks are all the way through the door in places. The whole door (part # 8204880) will have to be replaced. It will cost $220 for parts only plus service fees. There has been no abuse to the product. It looks like the plastic has lost integrity possibly because of heat, but the appliance is designed to be used over the stove top. Has anyone else had this problem?
I purchased a new condo with Whirlpool appliances in April 2007 and everything was fine until December 2008 when the magnetron went out on my built-in microwave. Whirlpool referred me to a repair shop that took over 5 months to make the repair. It was finally repaired on May 21, 2009 at a cost of $319.12. Just over two months later, on July 24,2009 the same part went out again. Whirlpool said that they don't offer warranties on their parts so I have to pay to have it repaired again. I will never buy a Whirlpool again if this is how they build their products.
SAN ANTONIO, TEXAS -- My just over three year old Microwave is dead and the part needed to fix it is more than the value of the microwave. How can a company not stand by their product? It's out of our "365 days of warranty" - as far as I'm concerned I shouldn't have any problem with any product for at least the first 5 years if it's any good. I have had major appliances for 10 years and never had any problems - of course, THEY weren't Whirlpools.
We built a brand new house in Dec. of 05 - it is now Feb. of 09 (just over three years later) and I have had to PAY to fix my Whirlpool Dishwasher, my Whirlpool Oven and now my Whirlpool Microwave. I think while I'm out shopping for my new LG Microwave I will chuck the rest of this Whirlpool crap and start all over!!!
IOWA -- Bought this microwave October 2010. In Jan. 2012 it went bad and estimate to repair was $250. Whirlpool Cust Service said they couldn't do anything - no help on parts or labor as it was out of warranty. Had it fixed for approx. $220. Yesterday same thing happened again and repair guy said Whirlpool only warranties parts for 90 days!!! I will never buy another Whirlpool or any other brands they make again