I have a Whirlpool electric range that I bought last September. I have called the number that Whirlpool provided for service. My convection oven fan hits something during the warm up and clangs loudly. I have never been able to use it. The person came out to fix it (or diagnose it) and ordered the parts. I made another appointment to get it fixed once the parts came. A technician came out, put in a new fan, said it was fixed and left. It was not fixed. Again, another person came out, fixed it again and left, it was not fixed.
Came out again and after about an hour it still was not fixed finally found out that you need washers behind the motor; parts were ordered, technician said he would be out on Monday 6/28 same time (8 a.m.). Parts were received, Monday morning no technician, felt a little funny since I did not get the phone call the day before, called the number to verify, no not coming out until Wed 6/30 "between 8 and 12", won't pin it down. So five times I have taken off of work to get my stove fixed, and it is still not fixed, and now I have no confidence in these people that Whirlpool makes me hire.
I would much rather deal with a local company that takes pride in their reputation in the community. I have been buying Whirlpool appliances for 30 years, I think their service is horrible, and they need to monitor whom they have represent them. Next time I need an appliance I may not consider Whirlpool.
LIVERPOOL, NEW YORK -- I purchased a smooth/ceramic top stove top. I've had one before and loved it. The Whirlpool is the worst to try and clean. Yup, I said clean. This should be the easiest stove top to clean (as was my last one). There is something stuck to the top of one of the burners and it will not come off. I have tried: stripping material, steel wool that of course after I tried the conventional single edged razor, Whirlpool cook top cleaner (to the tune of $25.00) - nothing works.
When I called customer service the girl told me this was the only thing she could recommend. When I try to clean the rest of the cook top I have to use a cook top cleaner, window cleaner then a lint free towel. Seriously? Why is this top so difficult to clean? I will never buy Whirlpool again. Never.
STONE MOUNTAIN, GEORGIA -- Purchased a Whirlpool electric stove that was on a rebate promotion. The store delivered the product about a week later & I mailed in the rebate forms with all supporting documents. Many weeks later I got a letter in the mail stating that the rebate info was mailed a week late so I they can't process my rebate.
They were not disputing that I was eligible for the rebates, they are saying that somehow the post offices postmarked the envelope several days late so I can't get the rebates. This is the second time Whirlpool has deprived me of a rebate. The last time similar circumstances except they claimed that they never got the documents so I sent in the copies then they told me now it is too late. Buyers beware!
MICHIGAN -- Last year we bought a Whirlpool refrigerator freezer in white. Within 5 months it started peeling. We contacted the customer service department in Michigan and was told paint wasn't warranted, only mechanism. We donated it to a homeless shelter and bought another brand. We bought a complete kitchen 8 years ago of KitchenAid refrigerator/freezer, range/oven, dishwasher and microwave.
Yesterday my wife turned on oven and the inside window cracked. The store manager we bought it from said he was in appliances over 35 years and never heard of something like this happening. We contacted the CEO, Jeff Fettig via tel and email. Asked him to contact us to see if he would do anything re service call charge and we would pay for parts... NO RESPONSE!
Whirlpool and their subsidiary, KitchenAid are not reputable, not consumer oriented and the example set by Jeff Fettig is company mantra, it's an arrogant company who hopefully won't get away with that arrogance if your advocacy triumphs. Hope so.
I had a Whirlpool electric range installed in my home on 7/25/13. My wife used the large burner on the stove to boil water on 8/8/13 and noticed that the chrome drip pan, under the burner, had discolored because of the heat. I took the drip pan back to the store where I purchased the range from and they kindly gave me a replacement drip pan. We tried it again with the same results.
On 8/14/13, I contacted Whirlpool Customer Service and the person I talked to stated that Whirlpool was aware of this problem and suggested that I get a new set of drip pans for the stove and when I entertain people and want the stove to look nice, replace them with the new ones. I stated to him that I didn't feel that it was responsibility of the store where I bought to replace the pans.
I felt that Whirlpool was aware of the problem and apparently was doing nothing to correct it. I said if that was the only solution, I felt Whirlpool should supply the set of 4 drip pans to me for free. He said that he would have to talk to his supervisor about that. Shorty thereafter he came back on the phone and said Whirlpool would not do that. No more Whirlpool appliance for me.
PENNSYLVANIA -- We purchased a new Whirlpool smooth top electric range recently - don't have model number on hand. Mostly works fine, especially the oven. However, the glass/ceramic top develops stains with each use. We used the recommended glass cleaner over and over and over again but, the stains persist. We contacted customer service, since the oven was under warranty (just 3 months old). They sent a service technician out. The technician could not do anything about it and since it was over 30 days since purchase, the glass top (cosmetic issues) was not covered by the warranty.
We called customer service again and they were extremely rude and extremely unconcerned. They said someone would call back, but no one did. Chasing down someone in customer service who cares, is becoming impossible. On top of this frustration, the service company who sent the technician, on Whirlpool's behalf, sent us a bill for over $100 for the service call. We normally like Whirlpool products, but this oven is a disaster. Advice to others: try another brand.
We purchased a new slide in Electric Range from Whirlpool and within a few days the electric controls did not operate properly. We contacted Whirlpool and after their endless questions and wait time they arranged service. The part was replaced by the service company. Within a few months the same problem, the numbers on the pad did not operate so I could not cook at certain temperatures. I contacted Whirlpool again and again they sent a company out to service the product. This happened 3 times.
After the warranty was over, 12 months, I contacted them again and this time they would not service the product at their cost or send me a replacement part at their cost. Very bad service. The customer service person and supervisor ** was not helpful or pleasant to deal with. This was a very expensive oven and we purchased all of our appliances Whirlpool which I do not recommend any else to do.
VALENCIA, CALIFORNIA -- The control panel on my Whirlpool gas range stopped working after 15 months. Whirlpool suggested I get a repair +1 extended warranty for $302 and they would fix the problem and give me a one year warranty. It has been 6 weeks and I still do not have a working oven and the warranty company (Assurant) will not refund my money because they say it was used up sending all these repair people out. Today will be the 4th visit and no one can figure out what is wrong with the oven and now I can't even afford a new stove because of the extra money I gave them! Whirlpool has refused to get involved and the warranty company Assurant has been rude and unhelpful.
BISMARCK, NORTH DAKOTA -- Amended after the previous remarks showed compliment - far from it! After 15 months, our Whirlpool Gold microwave is dead due to a bad magnetron. Whirlpool used to make decent products and now they can't even make good excuses for their substandard products. Corwin (Bismarck, ND) professes in their radio commercials that they sell the best rated products, but it seems to be another lie and will not make any effort to stand behind the product either.
I guess I was crazy to think a new convection microwave would last longer than 15 months of light use of warming oatmeal in the morning or vegetables for dinner. I have only used the convection feature once to see how it works. UGH! I want my 1980's microwave back - it is still going with a new owner.
Whirlpool contacted me after posting here. We are completely satisfied with the response have since received.
GALVESTON, TEXAS -- On February 11, 2012, my Maytag double oven MGR6875ADS, caught on fire, caused by a faulty electrical panel in the back of the oven. (the electric switch that ignites the gas oven) The fire started to shoot out of the upper right hand side of the oven. Luckily the fire alarms went off, and we were able to put out the fire before my entire house went up in flames. The oven was bought in 2006. Back 3 years ago, we had a Maytag repairman come out and switch out the electrical switch, that powers on the gas oven, he replaced the convection fan as well.
3 years later, the unit caught on fire. Looking at the internet, I spotted that there had been a voluntary recall on this product 2 years before I had ever bought the oven, and Maytag/Whirlpool failed to keep from selling the faulty oven. There are numerous stories on the internet that tell you of customers being shocked, burned, and flames breaking out in these ovens... The house damage was just under 10,000, and all that Whirlpool is willing to offer me is $600.00 toward my new oven. So Whirlpool, depreciated my oven 65% over 5 years.
I wanted to send this out to let everyone know, that Whirlpool was not even willing to take care of my insurance deductible, much less replace my appliance that burned up, or give me money to buy a new one to replace the one that burned, due to their negligence, and lack of recalling all ovens. Just an FYI for all future Maytag/Whirlpool double oven buyers, they will sell you an appliance, but they are not willing to take care of their customers, when the appliance almost claims your home and family. Shame on you Whirlpool!