I recently bought a Whirlpool Glass Top stove without doing my usual research (except to know that Whirlpool is usually a good brand), which has turned out to be a huge mistake. So I want others to know about this stove. Because the top is shiny, it shows the slightest scratch and it scratches pretty easily. Also, it is extremely difficult to clean. Even using a designated cleaner for glass stove tops, I have to apply it 3 or 4 times on some stains and then use all my strength to scrub it for it to come off. Also, the glass top cleaners are toxic and my lungs hurt after I use them (I have weak lungs).
The other thing about this model is that while the oven is on, the digital clock reverts to only showing the temperature of the oven. We use the oven clock to tell the time for baking, but we have to push a button that says clock to see the time and then it automatically switches back to displaying the baking temperature, which we already know because we set it. I have called Whirlpool and they said nothing can be done about that. Also, I called them to see how much it would cost to replace this cooktop and the cost is $305 plus tax, shipping and handling, which is not cost efficient. I am getting a used stove to replace this new stove.
When you go to buy a stove, I do not recommend this glass top. That does not say anything about Whirlpool's reliability, since I have only had the stove for almost 3 month.
I have a Whirlpool electric range that I bought last September. I have called the number that Whirlpool provided for service. My convection oven fan hits something during the warm up and clangs loudly. I have never been able to use it. The person came out to fix it (or diagnose it) and ordered the parts. I made another appointment to get it fixed once the parts came. A technician came out, put in a new fan, said it was fixed and left. It was not fixed. Again, another person came out, fixed it again and left, it was not fixed.
Came out again and after about an hour it still was not fixed finally found out that you need washers behind the motor; parts were ordered, technician said he would be out on Monday 6/28 same time (8 a.m.). Parts were received, Monday morning no technician, felt a little funny since I did not get the phone call the day before, called the number to verify, no not coming out until Wed 6/30 "between 8 and 12", won't pin it down. So five times I have taken off of work to get my stove fixed, and it is still not fixed, and now I have no confidence in these people that Whirlpool makes me hire.
I would much rather deal with a local company that takes pride in their reputation in the community. I have been buying Whirlpool appliances for 30 years, I think their service is horrible, and they need to monitor whom they have represent them. Next time I need an appliance I may not consider Whirlpool.
CALGARY -- Purchased my wonderful $1300 Maytag Range (model MER587QCW) in 2005. In October 2007, I put my supper in the oven to cook and went out for a couple of hours. Came home not to the smell of our supper cooking but to some awful burning smell. Seems the connection of the large wire to the terminal block had not been pushed in properly when it left the factory and over the years was slowly burning away. The wire had burned all the way through so both my oven & stove would not work. So since we were out of warranty and it was only going to be $100 to fix, we called in the service guy thinking we might get another couple of years out of it - WRONG!!!!
Feb 2008, turned the oven on to 400F, checked on it 20 min later (because that's how long this Maytag oven takes to heat up) and the temp was only at 170F. So I got out my reliable 10 year old crock pot from RIVAL and cooked our meal in that. Now it was time to deal with Maytag (owned by Whirlpool Canada) who, as we all now know, could care less about the quality of the products they produce and after visiting this website I know why they couldn't do anything for me - because they would be bankrupt if they had to do something for free for all their products that failed at less than 3 years old.
The Ironic part of this story: the stove I was getting rid of (which was only 4 yrs old and had only cost $700) had also had electrical problems. When I turned on the stove burner knobs, you could hear a strange sizzling behind the panel. My husband was tired of replacing the knobs over the years and was concerned about it being a fire hazard - guess who had made this stove - WHIRLPOOL!!! Maytag is owned by Whirlpool and had I known this I never would have bought one!!! It was also very disheartening that I had decided to put out the extra money to buy a good stove and end up with a Maytag lemon.
Lesson Learned: buy a cheap stove because they probably last longer and if they don't, toss them and buy another!! Like I said, I still have my 10 year old $40 RIVAL crock pot and $150 8 yr old Delonghi counter convection oven which are still going strong.
My Maytag Washer Story: My mother, sister and myself all bought Maytag washers within a year of each other in 2004. After about a year my washer started to make a strange grinding noise however if I slam the lid hard enough it goes away most times for the rest of the cycle. My mother's washer sounds like a tank when it runs and my sister's also has problems with the wash/spin cycle. None of us will ever buy another Maytag/Whirpool product and neither will our children and their children! MAYTAG IS NO LONGER THE TOYOTA OF APPLIANCES - SAD TO SAY THOSE DAYS ARE GONE!!!
BENTON HARBOR, MICHIGAN -- I spent the extra money and bought a very nice looking Whirlpool range and oven. Within months it started rusting. I keep a meticulously clean kitchen and I've never had this problem with any other appliance. I sent letters to no avail. Whirlpool said that their warranty on rust was only 30 days! They refused to do anything about it and told me to go ahead and sue them. Terrible product. Defective from the factory. Do not ever buy a Whirlpool product as they do not stand behind it.
BENTON HARBOR, MICHIGAN -- Whirlpool 30" electric cooking range model RF376LXGW is glass. The glass of my cooking range just shattered into a million shards without any provocation. The range was not in use at the time. As a matter of fact there was no one in the kitchen when the sound of glass breaking attracted our attention and on entering the kitchen we saw that the panel had exploded. Whirlpool customer service was no help in solving the mystery of the exploding range. I would not be buying another Whirlpool product.
WYCKOFF, NEW JERSEY -- Bought a gas range 1.5 years ago and the paint on the grating peeled off and is rusting. I called Whirlpool and they said it was cosmetic. I told him I have never seem a range grate look like this and he said he can't do anything about it. One would think they would have solved this issue by this time, but obviously not. I would never buy another Whirlpool appliance again.
Purchased a new Whirlpool range one and half years ago. The oven igniter has gone out, with only light use (4-5 times a week). I called and emailed Whirlpool, since I did not buy the extended warranty there is nothing they will do. They do not stand behind their products at all, I only wanted them to send me the part for free. If a brand new stove does not even last two years that is not right. I either got a defect which they denied or that means their products are junk. They are very rude when they talk to you, and all they will talk about is the warranty. Please do not buy any Whirlpool products.
BENTON HARBOR, MICHIGAN -- Purchased April 2010, enamel on burner grate is chipping. Called Whirlpool today Feb. 15, 2011 and expected a replacement part under the warranty. They said "no this is cosmetic." So less than a year and I'm supposed to pay $42 to replace a part that should not have chipped. My children are grown and my husband eat out a lot. So this unit has had minimal usage compared to a typical family. So what I'm saying is if you're in the market for good appliances, look for companies who believe in standing behind their products. I will not ever recommend Whirlpool.
The 1st part of Oct 2010 I brought a smooth top electric range. I chose your brand because I brought the same kind of stove about 6 years ago & have never had any problems with it. Since Oct, I have had to have 2 sensors replace. This morning the stove started to beep and I could not use any button on the control panel. I shut the power off & when I turned it back on it was OK for about five min. and started to beep again with the control panel locked up. I did the procedure two more times with the same results. I cannot get a repair man till Feb 21, so I am afraid to use the oven. Am I going to have this problem all the time?
I talked to a foreman who worked at Webster City, IA and is now working in Mexico, where you moved the plant to. He told me "Good Luck", cause they were making junk. This stove was not any cheaper with the labor cost lowered but the quality is junk. I am in need of a new washer and dryer, but it will not be a Whirlpool. Why should I spend my money on a product made in Mexico, instead of the USA, when the money I made, I made here not in Mexico.