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Whirlpool Ranges - Page 2

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1.1 out of 5, based on 8 ratings and
36 reviews & complaints.

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Whirlpool Microwaves--avoid at all cost
Posted by on
Rating: 1/51
BISMARCK, NORTH DAKOTA -- **Amended after the previous remarks showed compliment--far from it!
After 15 months, our Whirlpool Gold microwave is dead due to a bad magnetron. Whirlpool used to make decent products and now they can't even make good excuses for their substandard products. Corwin (Bismarck, ND) professes in their radio commercials that they sell the best rated products, but it seems to be another lie and will not make any effort to stand behind the product either. I guess I was crazy to think a new convection microwave would last longer than 15 months of light use of warming oatmeal in the morning or vegetables for dinner. I have only used the convection feature once to see how it works. UGH! I want my 1980's microwave back--it is still going with a new owner.
Resolution Update 05/21/2012:
Whirlpool contacted me after posting here. We are completely satisfied with the response have since received.
     
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WP2008 on 2012-05-11:
Hello burdolski. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your microwave. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name(burdolski), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Will not last past warranty
Posted by on
Purchased a new Whirlpool range one and half years ago. The oven igniter has gone out, with only light use (4-5)times a week. I called and emailed Whirlpool, since I did not buy the extended warranty there is nothing they will do. They do not stand behind their products at all, I only wanted them to send me the part for free. If a brand new stove does not even last two years that is not right. I either got a defect which they denied or that means their products are junk. They are very rude when they talk to you, and all they will talk about is the warranty. Please do not buy any Whirlpool products.
     
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At Your Service on 2011-10-05:
To begin with, hebb586068 deserves a great deal of thanks for posting this review. I can sincerely appreciate the frustration being shown but, more importantly, I think it goes to show some of the major disservices customers bargain for when making many of their purchases today.

It's important to state that I, like many consumers, really like Whirlpool products. I own some of their products including a range produced within their family of brands. I absolutely love my range and would gladly recommend it.

The crux of this entire complaint can be summarized within the ignorance that the customer called Whirlpool to have a defective part covered and all they would talk about is the warranty. The two are not separate and distinct but one and the same! Warranty coverage is the covering of parts and/or labor, which is exactly what the O.P. is speaking about.

When any product is purchased, there is a guarantee or warranty placed upon it. This is a pre-agreement as to what will be covered, to how long it will be covered and in the way it will be covered. Too many consumers, such as this very one, lack the education to concern themselves with such details and purchase without any consideration to what, as we can now see, is a rather important issue. Many people buy what is the cheapest and in the way that's the cheapest. The smart consumer, on the other hand, considers such things as warranties and, when desirable, shops for it along with the merchandise.

It's unfortunate that any customer may claim "they won't back their product" when, in fact, that choice was already made with the purchase. The agreement was that the parts and labor would be covered for the first year but, after that, the consumer would stand this expense. This must have been acceptable to the buyer as the decision to purchase was made.

There are actually products now only including a 90 day limited warranty. Furthermore, the warranty doesn't cover on-site service. It's actually up to the consumer to get, in some cases, rather large products to a manufacturer for service. Surprise! This stuff sells because many people are cheap and lack the foresight to concern themselves about backing the product until its actually needed. I can't say I blame the manufacturer a bit. The manufacturers have to make what sells.

And for those who really think posting a complaint on this site will result in a loss of sales to the manufacturer; think again. I guess it would be one thing if there were a manufacturer, not just of appliances but any merchandise, that isn't being complained about. If I'm not going to buy brand X because of a bad review, I better cross out brands Y, Z and every other letter in the alphabet because they all have their share.

The only real solution is to start buying with a better level of education. Make warranty coverage an important aspect of the purchase decision. Remember, those who fail to learn from history are bound to repeat it.
Venice09 on 2011-10-06:
This review accurately sums up all the problems consumers face when dealing with appliances.

1. Planned obsolescence.

2. Manufacturers knowingly produce junk that will only last as long as the original warranty, then push the profit making extended coverage.

3. When consumer holds company responsible for producing junk, they are rudely distracted with a sales pitch for an extended warranty.

Nice job, hebb. Your level of education is just fine. Your review is short, sweet and right on the money. Don't let anyone try to convince you differently.

ACB on 2011-12-15:
Just had my new Whirlpool Gas Range for 1 week and finished baking some Christmas Cookies. I couldn't be more pleased with the ease of operation and the eveness of the baking. I did buy the extended coverage, since my last Whirlpool Range lasted me 15 years and did not have all that computerized stuff on it...
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Whirlpool/Ikea Gas Range - STAY AWAY - Poor Warranty Service
Posted by on
BENTON HARBOR, MICHIGAN -- Purchased April 2010, Enamel on burner grate is chipping. Called Whirlpool today Feb. 15, 2011 and expected a replacement part under the warranty. They said no this is cosmetic. So less than a year and I'm supposed to pay $42 to replace a part that should not have chipped.

My children are grown and my husband eat out a lot. so this unit has had minimal usage compared to a typical family. so what I'm saying is if your in the market for good appliances, look for companies who believe in standing behind their products.

I will not ever recommend Whirlpool.
     
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Jen43 on 2011-02-15:
The enamel is chiping off my wash basket in my Whirlpool washing machine...and my warranty was over by 4 months, the machine is only 16 months old! I wish there was something that could be done for all of us that own a Whirlpool company product...this is so wrong!
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Junk
Posted by on
The 1st part of Oct,2010 I brought a smooth top electric range. I chose your
brand because I brought the same kind of stove about 6 years ago & have never had any problems with it. Since Oct, I have had to have 2 sensors replace. This morning the stove started to beep and I could not use any button on the control panel. I shut the power off & when I turned it back on it was OK for about five min. and started to beep again with the control panel locked up. I did the procedure two more times with the same results. I can not get a repair man till Feb 21,so I am afraid to use the oven. Am I going to have this problem all the time?
I talked to a foreman who worked at Webster City, IA. and is now working in Mexico, where you moved the plant to. He told me "Good Luck", cause they were making junk. This stove was not any cheaper with the labor cost lowered but the quality is junk. I am in need of a new washer and dryer, but it will not be a Whirlpool. Why should I spend my money on a product made in Mexico, instead of the USA, when the money I made I made here not in Mexico.
     
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Alain on 2011-02-12:
Give a call to the FTC help line at 877-382-4387. They may be of assistance when dealing with Whirlpool.
peteym on 2011-02-20:
I'm sorry to state that you are miss informed the products are made and assembled in Ohio.
Anonymous on 2011-02-20:
The only Whirlpool products made in Mexico are side by side fridges, top mount fridges and low end front loaders. But that is subject to change. The outsourcing to Mexico by Whirlpool is a slap in the face to the country and the people that handed it a large amount of stimulus money as a bailout.
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Whirlpool Lemon
Posted by on
In 2004, I purchased a Whirlpool range model SF368LEPW. Just like the person who posted in May of 2005 regarding a Whirlpool range that he purchased in 2004, my range does the exact same thing. My range had to be converted to LP just like this guys. The range is made to be converted from natural to LP gas. I followed Whirlpool's instructions to the letter. The oven of my range creates an odor in the entire house that even burns your eyes while in operation just like his. The top burners require changing of orifices but the oven has an adjustable orifice. I have never been able to adjust the oven flame because I believe this adjustable orifice system is a poor design. Although Whirlpool has refused to even talk with me regarding their range because it is a gas stove, I talked with an independent appliance repair tech. who told me that the only thing that could possibly be done would be to replace all the parts necessary to operate the oven and maybe that would fix the problem. No telling how much that would cost! I purchased a Whirlpool because it was made in America and believed if there was a problem I would be treated better by an American Company than a foreign one. Boy was I wrong! I will never buy another Whirlpool product.
     
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Alain on 2011-01-19:
Whirlpool looks like it's competing for space with Ashley.
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Glass Top Whirlpool Stove difficult to clean and easy to scratch
Posted by on
I recently bought a Whirlpool Glass Top stove without doing my usual research (except to know that Whirlpool is usually a good brand), which has turned out to be a huge mistake. So I want others to know about this stove. Because the top is shiny, it shows the slightest scratch and it scratches pretty easily. Also, it is extremely difficult to clean. Even using a designated cleaner for glass stove tops, I have to apply it 3 or 4 times on some stains and then use all my strength to scrub it for it to come off. Also, the glass top cleaners are toxic and my lungs hurt after I use them (I have weak lungs).

The other thing about this model is that while the oven is on, the digital clock reverts to only showing the temperature of the oven. We use the oven clock to tell the time for baking, but we have to push a button that says clock to see the time and then it automatically switches back to displaying the baking temperature, which we already know because we set it. I have called Whirlpool and they said nothing can be done about that.

Also, I called them to see how much it would cost to replace this cooktop and the cost is $305 plus tax, shipping and handling, which is not cost efficient. I am getting a used stove to replace this new stove. When you go to buy a stove, I do not recommend this glass top. That does not say anything about Whirlpool's reliability, since I have only had the stove for almost 3 month.
     
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Anonymous on 2010-11-26:
I HATE my glass top. I only have one because it came with the house. I have found that the best way to clean it is using Barkeepers Friend (a cleanser) and a lot of elbow. Mine came with a scrubby pad that scratches so I use a regular dishcloth. If u get anything sugary on it, stop what you are doing and attack it immediately. Mine will be going out of here with the next financial windfall that comes my way. Whoever came up with thus idea must have cooked only once or twice a year.
Venice09 on 2010-11-27:
I'm glad I read this. I've always wanted a glass top stove, and the only thing that has stopped me is that it's not gas. I never realized the top was so hard to clean. I just assumed it would be a breeze, and that it would be made of a material that did not scratch so easily.

OP, I know what you mean about the clock. My stove does the same thing. It may seem like a trivial complaint, but it's a royal pain if that's the only clock in the kitchen.
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Poor Service
Posted by on
I have a Whirlpool electric range that I bought last September. I have called the number that Whirlpool provided for service. My convection oven fan hits something during the warm up and clangs loudly. I have never been able to use it. The person came out to fix it (or diagnose it) and ordered the parts. I made another appointment to get it fixed once the parts came. A technician came out, put in a new fan, said it was fixed and left. It was not fixed. Again, another person came out, fixed it again and left, it was not fixed. Came out again and after about an hour it still was not fixed finally found out that you need washers behind the motor, parts were ordered, technician said he would be out on Monday 6/28 same time (8 a. m.). Parts were received, Monday morning no technician, felt a little funny since I did not get the phone call the day before, called the number to verify, no not coming out until Wed 6/30 "between 8 and 12" won't pin it down. So five times I have taken off of work to get my stove fixed, and it is still not fixed, and now I have no confidence in these people that Whirlpool makes me hire. I would much rather deal with a local company that takes pride in their reputation in the community. I have been buying Whirlpool appliances for 30 years, I think their service is horrible, and they need to monitor whom they have represent them. Next time I need an appliance I may not consider Whirlpool.
     
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Venice09 on 2010-06-28:
This is the problem with warranties. You can't call a reliable repair service of your choice. The warranty makes you a prisoner of the manufacturer's inept technicians. It's very frustrating especially when you have to take time off from work or use vacation days. This is one reason consumers are steering clear of extended warranties. This is an embarrassment for Whirlpool.
Helpful on 2010-06-28:
Actually, many warranties offer a variety of places to use for repair purposes. Much of this has to do with the size of area you are in. If it's a smaller town, there may not be a selection of service people able to or willing to service a product. In larger metropolitan areas, you typically find a host of authorized service providers.

I'd be the first to tell you the service you're receiving isn't up to the standards I'd accept. I'd consider looking for anyone else in the area that is authorized by Whirlpool.

Best of luck and let us know how it turns out.
Venice09 on 2010-06-28:
You're assuming the OP had a choice. I have never been able to pick my own repair company under a warranty, so I wouldn't assume anyone else can.
Helpful on 2010-06-29:
The only stipulation would be that it is authorized by Whirlpool. Service centers have to apply and be approved by their program. Anyone authorized by the manufacturer could also provide warranty service.

That is why the size of town would make a difference. Larger metropolitan areas, I'm sure, have a wider selection than that of smaller towns.
Venice09 on 2010-06-29:
Again, I have never been able to choose my own repair service under a warranty. It has nothing to do with the size of my town. That's the major drawback of extended warranties. You're locked into the repair service of the company's choice. In the words of the OP..

"I have no confidence in these people that Whirlpool makes me hire. I would much rather deal with a local company that takes pride in their reputation in the community."
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Terrible Customer Service
Posted by on
Rating: 1/51
My stove is less than 9 months old and the stainless steel is lifting. They said it is cosmetic, too bad. It wasn't glued down right. This stove is in my vacation home and maybe used 5 times.
     
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Terrible Quality Whirlpoo Range Oven Rust Problem
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- I spent the extra money and bought a very nice looking Whirlpool range and oven. Within months it started rusting. I keep a meticulously clean kitchen and I've never had this problem with any other appliance. I sent letters to no avail. Whirlpool said that their warranty on rust was only 30 days! They refused to do anything about it and told me to go ahead and sue them. Terrible product. Defective from the factory. Do not ever buy a Whirlpool product as they do not stand behind it.
     
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Carol on 2013-06-20:
My washer and dryer, 8 years old, has bumpy rust spots on the top. What can I used to fix it?
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Whirlpool cooking range explodes
Posted by on
Rating: 1/51
BENTON HARBOR, MICHIGAN -- Whirlpool 30" electric cooking range model RF376LXGW is glass. The glass of my cooking range just shattered into a million shards without any provocation. The range was not in use at the time. As a matter of fact there was no one in the kitchen when the sound of glass breaking attracted our attention and on entering the kitchen we saw that the panel had exploded.

Whirlpool customer service was no help in solving the mystery of the exploding range.

I would not be buying another Whirlpool product.
     
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Alain on 2013-03-20:
It would hurt to report this to the Consumer Product Safety Commission via http://www.cpsc.gov
WP2008 on 2013-03-20:
Hello hrahman. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrations you have experienced with your range. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (hrahman), and your ticket number (38018). We would be happy to review your concerns further. Best regards, Amber.
CrazyRedHead on 2013-03-20:
This can happen with any range, doesn't matter who makes it. It happens more than you think. Just a slight defect or non-visible defect in the glass will do it.
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