I bought this model range Aug 2010. I always buy Whirlpool products and have been happy with them. I had a ceramic top stove before this one and loved it. This one, however, is horrible. The ceramic top is impossible to keep clean. I clean before and after use. Grease, etc. sticks and you have to clean several times before it comes off.
The accubake is not very accurate. Everything gets done way too quick. Cakes burn on the bottom and are undercooked in the middle. I bake from scratch and use cake mixes and both bake the same way. Cookies burn. Chicken, etc. is overdone. The steam clean is a waste of time. It does nothing!! I would not recommend this stove. Keep looking and try another brand. I wish I had.
This gas range/stove is part stainless steel and a black porcelain enamel cooktop with 5 burners, model number: WFG374LVS1. I bought this gas range/stove in Lowe's for a total of $729.71 on 10/26/2010. My main complaint with this gas range is the cleaning of the cooktop, gas burner caps, grills and pan. It has been very frustrating in keeping this stove clean. I have all the proper cleaning equipment/supplies as recommended by the manufacturer. The burner caps have spots on them that look like discoloration. The base of the burner looks like it is burned.
The cooktop itself has scratches or "things" that look exactly like scratches. It has "water spots" or something similar to water spots that do not come out. I have tried everything but it leaves a white streak all over the stove once you applied the Whirlpool appliance cleaner. It is very hard to get rid of the white streaks. I used their microfiber cloth and it takes about 15-25 minutes to get rid of the white marks/streaks. I contacted the manufacturer and was told that there is nothing that they can do and then prior to calling they had sent me an email telling me how to clean the stove. I already have the manual that shows you how to clean the stove.
I had another gas stove prior to this for almost 15 years and I never spent that much time cleaning it. I also did not have the problems above. The only problem I had was that some of the paint had come off and the gas needed to be calibrated!!
I recently bought a Whirlpool Glass Top stove without doing my usual research (except to know that Whirlpool is usually a good brand), which has turned out to be a huge mistake. So I want others to know about this stove. Because the top is shiny, it shows the slightest scratch and it scratches pretty easily. Also, it is extremely difficult to clean. Even using a designated cleaner for glass stove tops, I have to apply it 3 or 4 times on some stains and then use all my strength to scrub it for it to come off. Also, the glass top cleaners are toxic and my lungs hurt after I use them (I have weak lungs).
The other thing about this model is that while the oven is on, the digital clock reverts to only showing the temperature of the oven. We use the oven clock to tell the time for baking, but we have to push a button that says clock to see the time and then it automatically switches back to displaying the baking temperature, which we already know because we set it. I have called Whirlpool and they said nothing can be done about that. Also, I called them to see how much it would cost to replace this cooktop and the cost is $305 plus tax, shipping and handling, which is not cost efficient. I am getting a used stove to replace this new stove.
When you go to buy a stove, I do not recommend this glass top. That does not say anything about Whirlpool's reliability, since I have only had the stove for almost 3 month.
I have a Whirlpool electric range that I bought last September. I have called the number that Whirlpool provided for service. My convection oven fan hits something during the warm up and clangs loudly. I have never been able to use it. The person came out to fix it (or diagnose it) and ordered the parts. I made another appointment to get it fixed once the parts came. A technician came out, put in a new fan, said it was fixed and left. It was not fixed. Again, another person came out, fixed it again and left, it was not fixed.
Came out again and after about an hour it still was not fixed finally found out that you need washers behind the motor; parts were ordered, technician said he would be out on Monday 6/28 same time (8 a.m.). Parts were received, Monday morning no technician, felt a little funny since I did not get the phone call the day before, called the number to verify, no not coming out until Wed 6/30 "between 8 and 12", won't pin it down. So five times I have taken off of work to get my stove fixed, and it is still not fixed, and now I have no confidence in these people that Whirlpool makes me hire.
I would much rather deal with a local company that takes pride in their reputation in the community. I have been buying Whirlpool appliances for 30 years, I think their service is horrible, and they need to monitor whom they have represent them. Next time I need an appliance I may not consider Whirlpool.
LIVERPOOL, NEW YORK -- I purchased a smooth/ceramic top stove top. I've had one before and loved it. The Whirlpool is the worst to try and clean. Yup, I said clean. This should be the easiest stove top to clean (as was my last one). There is something stuck to the top of one of the burners and it will not come off. I have tried: stripping material, steel wool that of course after I tried the conventional single edged razor, Whirlpool cook top cleaner (to the tune of $25.00) - nothing works.
When I called customer service the girl told me this was the only thing she could recommend. When I try to clean the rest of the cook top I have to use a cook top cleaner, window cleaner then a lint free towel. Seriously? Why is this top so difficult to clean? I will never buy Whirlpool again. Never.
STONE MOUNTAIN, GEORGIA -- Purchased a Whirlpool electric stove that was on a rebate promotion. The store delivered the product about a week later & I mailed in the rebate forms with all supporting documents. Many weeks later I got a letter in the mail stating that the rebate info was mailed a week late so I they can't process my rebate.
They were not disputing that I was eligible for the rebates, they are saying that somehow the post offices postmarked the envelope several days late so I can't get the rebates. This is the second time Whirlpool has deprived me of a rebate. The last time similar circumstances except they claimed that they never got the documents so I sent in the copies then they told me now it is too late. Buyers beware!
MICHIGAN -- Last year we bought a Whirlpool refrigerator freezer in white. Within 5 months it started peeling. We contacted the customer service department in Michigan and was told paint wasn't warranted, only mechanism. We donated it to a homeless shelter and bought another brand. We bought a complete kitchen 8 years ago of KitchenAid refrigerator/freezer, range/oven, dishwasher and microwave.
Yesterday my wife turned on oven and the inside window cracked. The store manager we bought it from said he was in appliances over 35 years and never heard of something like this happening. We contacted the CEO, Jeff Fettig via tel and email. Asked him to contact us to see if he would do anything re service call charge and we would pay for parts... NO RESPONSE!
Whirlpool and their subsidiary, KitchenAid are not reputable, not consumer oriented and the example set by Jeff Fettig is company mantra, it's an arrogant company who hopefully won't get away with that arrogance if your advocacy triumphs. Hope so.
I had a Whirlpool electric range installed in my home on 7/25/13. My wife used the large burner on the stove to boil water on 8/8/13 and noticed that the chrome drip pan, under the burner, had discolored because of the heat. I took the drip pan back to the store where I purchased the range from and they kindly gave me a replacement drip pan. We tried it again with the same results.
On 8/14/13, I contacted Whirlpool Customer Service and the person I talked to stated that Whirlpool was aware of this problem and suggested that I get a new set of drip pans for the stove and when I entertain people and want the stove to look nice, replace them with the new ones. I stated to him that I didn't feel that it was responsibility of the store where I bought to replace the pans.
I felt that Whirlpool was aware of the problem and apparently was doing nothing to correct it. I said if that was the only solution, I felt Whirlpool should supply the set of 4 drip pans to me for free. He said that he would have to talk to his supervisor about that. Shorty thereafter he came back on the phone and said Whirlpool would not do that. No more Whirlpool appliance for me.
PENNSYLVANIA -- We purchased a new Whirlpool smooth top electric range recently - don't have model number on hand. Mostly works fine, especially the oven. However, the glass/ceramic top develops stains with each use. We used the recommended glass cleaner over and over and over again but, the stains persist. We contacted customer service, since the oven was under warranty (just 3 months old). They sent a service technician out. The technician could not do anything about it and since it was over 30 days since purchase, the glass top (cosmetic issues) was not covered by the warranty.
We called customer service again and they were extremely rude and extremely unconcerned. They said someone would call back, but no one did. Chasing down someone in customer service who cares, is becoming impossible. On top of this frustration, the service company who sent the technician, on Whirlpool's behalf, sent us a bill for over $100 for the service call. We normally like Whirlpool products, but this oven is a disaster. Advice to others: try another brand.
We purchased a new slide in Electric Range from Whirlpool and within a few days the electric controls did not operate properly. We contacted Whirlpool and after their endless questions and wait time they arranged service. The part was replaced by the service company. Within a few months the same problem, the numbers on the pad did not operate so I could not cook at certain temperatures. I contacted Whirlpool again and again they sent a company out to service the product. This happened 3 times.
After the warranty was over, 12 months, I contacted them again and this time they would not service the product at their cost or send me a replacement part at their cost. Very bad service. The customer service person and supervisor ** was not helpful or pleasant to deal with. This was a very expensive oven and we purchased all of our appliances Whirlpool which I do not recommend any else to do.