I purchased a Whirlpool front load washer and dryer from a local store. I was not told about the mold that gets in the washer. You must CLEAN the washer once a month. It stinks if you don't and you must leave the door OPEN as they say ALL THE TIME... which I cannot do because of the location of the washer. I have enough house cleaning to do and do not need more!! Please let everyone know about this. Most of us that purchase them without knowing have be spreading the word. But I'm sure some do not know about it. The washer and dryer WORK fine. They sell cleaning products to do the cleaning job. More money to spend when it is getting scarce for me.
I purchased a front-load washer dryer set with pedestals. We have had a minimal amount of problems with the washer until one month after the extended warranty I purchased went out (of course). The pump went out and we had it replaced which understandable parts do wear out and have to be replaced, BUT, now I started finding pieces of plastic in the clothes after washing. The drum had started shaking badly and banging against the side of the machine. There was also a bad smell of rubber burning. Upon dissecting the machine to find the problem, we could not believe what was found.
The bracket that attached to the drum and held the shaft had broken in pieces. The shaft and bearings were in perfect condition itself but the bracket it is mounted in had totally crumbled! It looked like it had been made out of some sort of pot metal. I could not believe it. We paid over $2000.00 for this set of appliances and expected a good quality product. The replacement parts are going to cost more than purchasing a new machine. I have purchased many Whirlpool products and have been very satisfied, even with this machine, until this problem arose. I still can't believe that Whirlpool has allowed this problem to go unaddressed.
Last year we bought a new HE Whirlpool washing machine. Although the washing machine was level, the load would not stay balanced during the spin cycle. We returned it for a different model Whirlpool washer. Although not every load unbalances during the spin cycle, more often than not, a load of towels will become unbalanced. Doesn't matter if it a small, medium or large load. I am no longer able to wash blankets. Those always unbalance. Never again will I buy any Whirlpool product. Too bad. My last washer was Whirlpool and lasted more than 20 years. The quality of Whirlpool products is gone.
I purchased this washing machine 2.5 years ago and within the first year it was not used due to the house not being lived in. After moving in I had problems within the first 3 months when I had a service tech out to fix the problem with the door gasket. The service tech did not install the spring retainers so it then fell back off during a wash cycle. Does not seem like such a bad thing except there was over $1000 worth of clothing in the load. Nothing was ever done to take care of any of this after numerous emails and phone calls I gave up.
The machine has never worked right and throws trouble codes constantly. Tonight it threw a code as usual except I cannot clear it and the door is locked. Whirlpool tells me that I have no warranty left and I should call a service tech. Knowing what happened before. Horrible company.... I urge everyone to stay away from Whirlpool "Junk" and no accountability
PROSPECT, KENTUCKY -- I purchased a Whirlpool Washing Machine in December of 2010. The washing machine is developing rust on the inside. There is one spot about the size of a quarter that has rusted and there is rush forming around many of the perforated holes on the cylinder. I had a service company come out to look at it, and they said they thought it was defective. They said there was nothing they could do, however, because it was not a mechanical issue they told me to contact Whirlpool. I contacted Whirlpool, and they said it was out of warranty and there is nothing they can do.
What they really meant is they don't care and they are not going to do anything.
I will never buy a Whirlpool appliance again. I purchased this washing machine through my home warranty company who recommended it, and I have called them and filed a complaint. I don't think they should be recommending manufacturers who refuse to fix problems like this. Consumers should expect manufacturers to stand behind their products! If this doesn't happen often, and it's just a defect, then why won't they do something? My guess is that it happens a lot, and that they have made a strategic decision that it costs too much to stand behind them. I would never recommend Whirlpool based on my experience.
SEVERN, MARYLAND -- The washer tub bearings are broke and only after 15 months the only way to fix the issue is to replace the whole outer tub $396. Whirlpool customer service says we have to pay $70 for a repairman to diagnose it and they might help with the parts. If they don't we're out $70.
The first six people we talked to were no help whatsoever. It's obvious that Whirlpool does not care about their product or their consumers, they're just out for the dollar. If I were Lowe's I would stop selling their products because like the many and many other posts on here this piece of junk washer also came from Lowe's. Their reputation is going to go downhill being associated with poor products.
BENTON HARBOR, MINNESOTA -- Brought washing machine brand new at H/H GREGG in Knoxville Tn in August 2011. Washer never got my clothes clean and after unscrewing lid lock from the lid and sticking it in the whole where it normally goes while attached to the lid, I discovered the washing machine does not put enough water in machine to wash 5 pairs of pants and 5 pairs of short sleeve shirts. Whirlpool has sent 3 different companies to fix machine and all 3 techs said there was nothing they could do about the water level, the washer was doing exactly what it was designed to do. "Everything but wash your clothes."
I'm out 558.00 cause Whirlpool is going to run my 12 month warranty out sending people out to tell me there is no way they can make this washing machine wash clothes. If you think I'm lying, take the lid lock off your machine and see for yourself. Takes 2 seconds. Anybody for a class action lawsuit against Whirlpool over this machine?
FAIRMONT, WEST VIRGINIA -- I would stay away from all Whirlpool products. The products are bad, the service is horrible, and Whirlpool simply does not care. I purchased a washer from Lowe's and did not feel the need to purchase the extended warranty because I felt Whirlpool products were not going to give me problems. I was wrong. Not even 6 months after purchasing the washer, my clothes began tearing. I assumed just the one load but it continued. I contacted Lowe's and was given the run around for a short time. Was then set up with an appointment to look at the washer. Found out the bellow ripped. This is a big thick piece of rubber. Really, how does that break? It was fixed under warranty.
One month later, the bellow broke again. I was doing everything the manual said, zip zippers, unfold cuffs, use HE products only, wash every month, etc. The bellow was fixed again, it broke and was fixed. Now after a year and half, the washer has stopped working but not washing the clothes. The machine will not got past the initial start and again, I need a repair man to come and fix the problem. Problem I am facing, I find out the washer was discontinued and a possibility I will not be able to get parts if they are needed.
I just spent money on a machine that should last only to find out after 20 months, I will have to spend several hundred dollars on another machine after losing several thousand already. Really wish I don't have to choose a star, these machines do not deserve even a star. STAY AWAY FROM WHIRLPOOL. Also purchased a dishwasher that leaves a dirt film on the dishes. Another headache I am going to have to deal with
I bought a Kenmore elite washer HE5T from Sears in December 2007 for $1,300.00. Within one month, two buttons fell once. Within the first year, it sprang a leak (Sears fixed). Within two years, the door seal failed (major water leak). Within four years, flow sensor failed. In 2012, the motor control modular needs replacing. So after owning this machine for around 4.5 years, I have spent over 700.00 dollars fixing it.
This, by no means, can be called normal and will obviously make me never want to by from Sears again. The customer service (Kenmore) was very unhelpful and in fact, cut me off. Now they won't return my calls. Model 110 47089 600 serial cts4312563. I would like someone to call me and explain why I should ever think of buying a Kenmore (Whirlpool) appliance again.
ATLANTA, GEORGIA -- I purchased a Whirlpool gold refrigerator in 2007. After noticing holes in a lot of my clothes Whirlpool sent someone out and said nothing wrong with the washer. After 6 months of all my clothes having one inch perfect slits I called a private repair company and they found the bottom of the agitator broke. Whirlpool would not take responsibility. I was 63 at the time and only washed a few things a week, also a widow. I had to buy a new agitator for a Whirlpool gold washer and I bought the dryer to match.
I never thought I would see the day I would say I will never buy another Whirlpool product after forty years of buying them. I just found this website as I am not computer savvy and all of my favorite sheets and t-shirts have holes in them. Thank you Whirlpool.