Whirlpool Washing Machines - Page 3

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1.2 out of 5, based on 32 ratings and
99 reviews & complaints.

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Washer Spins Loudly, Can Not Be Fixed, Replacing the Part Will Cost More Than the Washer Only 4 Yrs Old!
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Rating: 1/51
FAIRFAX, VIRGINIA -- I replaced my washer with a Whirlpool Cabrio 4 yrs ago, the washer is one of the new appliances environmental friendly, I thought. This washer leaves the clothes dirty, the design of the lid of horrendous, anything you place on top of the washer will slide off ; the lid is slanted and everything slides off as the washer spins and washes. Designers and engineers never thought of he vibration doing this! A year ago The washer started making años extremely loud noise when it spinned so we call a repairman. He diagnosed the problem as a bad clutch that would cost more to repair than the original cost of the appliance! Do not buy washers that have the low agitator, they do not wash well!

The repairman said that the best washers are the ones that have the tall agitators in the middle of the tub! No more Whirlpool appliances in my house!
     
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andbran on 2014-05-23:
whirlpool does make a good product. their only bad product is the cabrio. my advice is to put it to the curb and get a regular top loader. i have used whirlpool top loaders for 30 years and only replaced it once. that was because i wore it out. never had to replace any part on them.
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Whirlpool High Efficiency Washer - the Worst Washer Ever
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Rating: 1/51
ROSWELL, GEORGIA -- I bought this so call Whirlpool Top Loading High Efficient low-water washer 5 months ago. I have never ever ever had to wash my clothes 3 to 4 time just to get them clean, I have to literally take my clothes out and hand wash them. This is bullcrap!!! I am totally disgusted! I tried to keep my white clothes white by putting bleach in that damn Whirlpool Washer and the clothes still come out like I am damn homeless!!! I am done. If I have to carry this washer on my back to take it back to Best Buy. Sorry but for this item "Worst Buy ". I am done!

Sincerely,
Dying for clean Fricking Clothes!!!
     
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JoeKay on 2013-12-08:
Stick to bottom of the line, top loaders only, and then make sure you put a "Y" with a valve on it on the hot water spigot so you can, with that second hose put FULLY HOT water in yourself (otherwise you get Soviet Union style "hot" water at about 90 degrees which will wash nothing as the machine will decide what "hot" water is). I think they call it "going green." I call it back to beating clothes on the rocks.
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Washing Machine Repair
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Rating: 1/51
ONTOAGON, MICHIGAN -- We bought a top load washing machine in 2011 and loved it, that is until this year. The machine is only 2 years old and of course the warranty is up. (only good for one year) first it became out of balance and had to call a repair man, then just recently it just stop working, so we called the repair man again and he told us that the transmission was shot. We were then told to call Whirlpool to see if there was anything they would do seeing how it is only 2 years old. So I did and the gentleman that I spoke with said that because there is no recall and the warranty is up there isn't anything they could do. He did say that they could try and fix it but the cost to fix it would be as much as buying a new one.

Needless to say we are very disappointed that Whirlpool does not stand by there product and a machine that is two years old should not fall apart in just 2 years. We have always bought Whirlpool products but after this we will never again.
Kathy Scott
     
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Weedwhacked on 2013-06-20:
You did not purchase an extended warranty and are surprised that Whirlpool won't repair it for free? I know of no company that would pay for something that is already out of warranty.
lewis on 2013-06-28:
same situation my last washer lasted 12 yrs
nothing Whirlpool will ever see this house
the Whirlpool only 2 years is there no integrety
with companies anymore pissed
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The Front Load Washer Is Under Warranty, Whirlpool Denied to Repair
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Rating: 1/51
LONG BEACH, CALIFORNIA -- - Purchased the Whirlpool front load washer at Best Buy on 11-01-2012 at Westminster, CA 92683. Phone number: (714) 896-9693
- Whirlpool Front Load Washer Model: WFW9151YW
- Location of the washer: Long Beach, CA 90808
- Problems: the washer was making loud noise on the spin cycle and oil leaked to the clothes
- Called Whirlpool and they sent repair technician to replace the parts and repaired on April -04-2013
- After 6 weeks the washer was making noise again on spin cycle, leaks oil to the clothes.
- Called Whirlpool on May-18-2013, the repair technician came to our place, but the technician said that we have to pay for repair. They blamed that we overloaded the clothes, but we did not. The washer is still covered under its one year warranty, why we have to pay?
- Called Whirlpool again on May-28-2013. They said the same things that we have to pay for repair the washer. The washer is still covered under its one year warranty; we do not think that we have to pay anything.
- I think Whirlpool is one of the worst companies for customer service. The Whirlpool front load washer is a bad product, they need to redesign it. They did not try to fix the problems, but they tried to find something to blame on the customers.
     
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Whirlpool Washer Broke for Over a Month
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Rating: 1/51
My Whirlpool washer that is still under factory warranty has been out of service for well over a month now. Two different service companies have looked at the washer, for a total of five visits and four different parts. Whirlpool customer service has no information or status on your washer - they couldn’t even tell me whom the service company was that was currently working on my case!

After half a dozen calls to the Whirlpool customer EXPERIENCE center, I was also to talk to a manager; however, now after four calls Sherry or Sherri (SP) at extension 3428 will not return my phone call. Now that's bad customer service when even the manager will not return your call!

I also talked to Yvette at extension 6775 who told me that the repair of my washer was not her responsibility and hung up one me!
     
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Alain on 2013-04-04:
Whirlpool has numerous complaints both here and on other consumer sites about this type of behaviour. Filing a complaint with your states consumer office and/or the FTC may not solve the problem, but at least it will add to the ever growing files concerning poor Whirlpool quality and service. Eventually, the folks at Whirlpool/Maytag in Benton Harbor, MI may notice something is amiss.
WP2008 on 2013-04-05:
Adrien, I am in receipt of your email, and I contacted you yesterday. I will be in contact with you today. You are welcome to call me at the number I left on your voice mail. Sincerely, Melanie.
Dakota1015 on 2013-04-06:
My family was in the appliance business years ago, and even though we didn't sell the Whirlpool brand, I will say that Whirlpool used to be an excellent brand. This doesn't seem to be the case any longer. I would say Whirlpool is being poorly managed, and the current management team is running this once proud company into the ground. Sad.
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Front load washers
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Rating: 4/51
I purchased a Whirlpool front load washer and dryer from a local store. I was not told about the mold that gets in the washer. You must CLEAN the washer once a month. It stinks if you don't and you must leave the door OPEN as they say ALL THE TIME...which I cannot do because of the location of the washer. I have enough house cleaning to do and do not need more!!Please let everyone know about this. Most of us that purchase them without knowing have be spreading the word. But I'm sure some do not know about it. The washer and dryer WORK fine. They sell cleaning products to do the cleaning job. More money to spend when it is getting scarce for me.
     
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At Your Service on 2013-01-03:
I like The Duet (Whirlpool front load) line of washers. In order to handle the mildew smell, very simply wipe you the boot after a batch of laundry then just leave the door very slightly ajar -- you do not have to keep the door completely open.
olie on 2013-01-04:
We have a front loader, too, but our salesperson made sure we knew about this. What I do--I use an absorbent piece of clean laundry to wipe the rubber gasket and the door when transitioning from washer to dryer. Or an absorbent piece of dirty laundry.

Ours is in an unfinished basement, though, so having the door open is no big deal.

Check online. I think you can use vinegar and/or baking soda to clean the washer. Just make sure to wipe it out after every load!
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Whirlpool front load washer GHW9150
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Rating: 2/51
I purchased a front-load washer dryer set with pedestals. We have had a minimal amount of problems with the washer until one month after the extended warranty I purchased went out (of course). The pump went out and we had it replaced which understandable parts do wear out and have to be replaced, BUT, now I started finding pieces of plastic in the clothes after washing. The drum had started shaking badly and banging against the side of the machine. There was also a bad smell of rubber burning. Upon dissecting the machine to find the problem, we could not believe what was found. The bracket that attached to the drum and held the shaft had broken in pieces. The shaft and bearings were in perfect condition itself but the bracket it is mounted in had totally crumbled! It looked like it had been made out of some sort of pot metal. I could not believe it. We paid over $2000.00 for this set of appliances and expected a good quality product. The replacement parts are going to cost more than purchasing a new machine. I have purchased many Whirlpool products and have been very satisfied, even with this machine, until this problem arouse. I still can't believe that Whirlpool has aloud this problem to go unaddressed.
     
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At Your Service on 2012-11-28:
Overall I like the entire Duet line of products, of which the 9150 is a part of. The problem you're describing sounds as if the seal has been damaged around the bearings and has, in turn, damaged the support and suspension to the washer. The 9150, if I remember right, has a six point support/suspension system to keep it balanced.

Ultimately, if the damage is what it sounds like, the start of the damage is produced when the rubber seal is compromised. This happens when the proper detergent is not used in the correct amounts. This is also why most manufacturers require you to use HE labeled detergent in order to not void the warranty. At most, you should only need to use a third of a cup of any HE detergent. In higher concentrations, even less is required.

I would agree that such damage would be beyond repairing cost effectively. It'll mean a slightly mismatched set, but I'd replace the washer too. The 9050, 9150 and 9250 series' are no longer being produced. The closest match, I believe, is in the form of the Maytag 2000 series. Maytag is produced by Whirlpool and I believe this series uses the same pedestals as the 9150, so you should be able to save the expense of replacing it too. You should be able to currently find the 2000 series, I believed referred to as Maytag 201, for about $720.

Best of luck and please keep us posted.
Sylvie on 2013-07-02:
Just went through exactly the same experience. Had a 9 years extended warranty, will see how it will do !
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Brand New Whirlpool Washer Won't Stay Balanced
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Rating: 1/51
Last year we bought a new HE Whirlpool washing machine. Although the washing machine was level, the load would not stay balanced during the spin cycle. We returned it for a different model Whirlpool washer. Although not every load unbalances during the spin cycle, more often than not, a load of towels will become unbalanced. Doesn't matter if it a small, medium or large load. I am no longer able to wash blankets. Those always unbalance. Never again will I buy any Whirlpool product. Too bad. My last washer was Whirlpool and lasted more than 20 years. The quality of Whirlpool products is gone.
     
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ok4now on 2012-11-11:
Sears/Whirlpool was once the gold standard in appliances. You could buy this product and expect it to be trouble free for years. You didn't need an extended warranty because they didn't break. Sadly this is not the case today. Many break as soon as you get it home then you have to deal with horrible customer service to get it fixed. Missed appointments, no parts available, they diagnose the problem wrong and have to keep coming back. This is unacceptable, stay away from Whirlpool products.
At Your Service on 2012-11-13:
20 years for an appliance, or more, has long since passed. Consumers seem to want products for less money and don't seem to care, at least when making the purchase, about the manufacturers backing the product with any form of guarantee or warranty.

In your case, however, there may be a reason for the problem. Not to shift the blame, but more to find the reason for the issue. These new washers have spin out speeds well over 1000 RPM. This is twice that of what the older, traditional design used to be. The result is generally lighter, loads coming out of the washer, in that the fabrics are not as laden with water. You mention towels, specifically, however. This kind of load can retain the water more, just because of the form of fabric.

Understanding all of this, you then want to consider the floor that the washer is residing on. If it's not a basement or cement floor, the quality of floor joists can make a difference. Some (sub)contractors will only use the minimum required joists, which don't provide a great deal of support.

Combined, you create an element where the washer is spinning at high RPMs, with a load that is retaining more water within the wash-load, all on a floor without enough good support. Admittedly, this is one of the worst case scenarios. But you can hopefully understand how all these elements, combined, can add to a problem.

The solution can be something very simple. There's a product available called VibeAway Anti Vibration Pads. They sell for about $17 for a set of four. These pads rest underneath your washer at each of the four feet on the washer. They work amazingly in that they give enough shock absorption to stop any unwanted vibrations and more closely adhere the unit to the floor.

Try them and let us know how they work out.
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Poor Product ..... Even Worse Service After Problems
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Rating: 1/51
I purchased this washing machine 2.5 years ago and within the first year it was not used due to the house not being lived in. After moving in I had problems within the first 3 months when I had a service tech out to fix the problem with the door gasket. The service tech did not install the spring retainers so it then fell back off during a wash cycle. Does not seem like such a bad thing except there was over $1000 worth of clothing in the load. Nothing was ever done to take care of any of this after numerous emails and phone calls I gave up. The machine has never worked right and throws trouble codes constantly. Tonight it threw a code as usual except I cannot clear it and the door is locked. Whirlpool tells me that I have no warranty left and I should call a service tech. Knowing what happened before. Horrible company .... I urge everyone to stay away from Whirlpool "Junk" and no accountability
     
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WP2008 on 2012-11-06:
Hi my name is Kyle and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Whirlpool_Digital@Whirlpool.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on along with ticket number 20443 for our records. Thanks
At Your Service on 2012-11-15:
Overall I like the Whirlpool family of products, including their Duet washers of which this model is a member of. Admittedly, the wfw9050 is the most basic of units produced and is no longer a part of the line. If memory serves right, for about $50 more, one could purchase the more advanced wfw9150 which I think was well worth the difference.

With all of that said, mechanical items, including appliances, can have problems with non use. Gaskets erode and lose the ability to function properly when they set around that long.

In addition, this is the exact type of merchandise and purchase where the product's warranty, and the extension thereof is important to consider. An extended program may have guaranteed the unit for several years beyond the first year and even guaranteed the unit to be replaced if it couldn't be serviced.

This is water under the bridge now, but all of this can be important to consider as others make similar purchases.
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Rust on the inside of my Whirlpool Washing Machine
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Rating: 1/51
PROSPECT, KENTUCKY -- I purchased a Whirlpool Washing Machine in December of 2010. The washing machine is delveloping rust on the inside. There is one spot about the size of a quarter that has rusted and there is rush forming around many of the perforated holes on the cylinder. I had a service company come out to look at it, and they said they thought it was defective. They said there was nothing they could do, however, because it was not a mechanical issue. They told me to contact Whirlpool. I contacted Whirlpool, and they said it was out of warranty and there is nothing they can do. What they really meant is they don't care and they are not going to do anything. I will never buy a Whirlpool appliance again. I purchased this washing machine through my home warranty company who recommended it, and I have called them and filed a complaint. I don't think they should be recommending manufacturers who refuse to fix problems like this. Consumers should expect manufacturer's to stand behind their products! If this doesn't happen often, and it's just a defect, then why won't they do something? My guess is that it happens a lot, and that they have made a strategic decision that it costs too much to stand behind them. I would never recommend Whirlpool based on my experience.
     
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trmn8r on 2012-10-25:
"Standing behind the product" by a company's definition is honoring the warranty. Defects, whether they be from manufacturing, poor quality, etc, aren't usually covered after the warranty expires.

I agree it is pretty inexcuseable that the drum would rust after such a short time. If this is a common issue, then there would be more pressure for the company to do something about it. Most of the time that doesn't happen. Good luck with whatever manufacturer you try next time - I wouldn't go back to this company anytime soon.
Lori on 2013-08-01:
I purchased a Cabrio washer/dryer just over a year ago. I hate the thing. If anyone starts a class action lawsuit over the (top loading) washer, count me in. It does NOT clean clothes.
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