Two years ago we bought a house that needed some updating. We bought a Whirlpool over-the-stove microwave, a Whirlpool gas range, and an Amana washer and dryer, both made by Whirlpool. The first to break was the microwave. After one month of light use it stopped heating. A repairman was called and he replaced a major part (under warranty). The next to develop problems was the gas range after about 8 months. I decided to put it on the self-cleaning cycle. After about 15 minutes sparks began shooting around inside the oven and then the whole thing shorted out.
I called the fire department to make sure it wasn't the wiring and that there wasn't a fire starting in the walls. All of this was OK. I called the repairman who replaced some sort of circuit board. I have not put it on the self-cleaning cycle since. The microwave has developed a crack in the door. The knobs on the gas range require so little effort to push in that the burners turn on when you lean over to press the button to light the oven and a few times we have come home to find the house smelling of gas, once even while my husband was home and sleeping. (I called Whirlpool on this and they sent a new set of knobs, after some insistence.
Their original statement was to call the serviceman. This would cost $129 just for them to come out and tell me the knobs were defective). The last straw was a couple of days ago when the dryer just stopped working. We did call the repairman who said the thermostat went and took the control board out with it. It would cost over $400 to fix, including the $129 service call, about two-thirds of what the dryer cost originally.
We went right out and bought an LG dryer recommended by Consumer Reports. The washer is the only thing still working properly of all these two year old appliances and I fear it's just a matter of time. Caveat emptor. Don't buy anything made by Whirlpool. Maybe the older appliances worked well, but this is just poor workmanship and appalling quality.
At the end of January, we had an issue with our washing machine and I contacted Whirlpool customer service. They gave me a number to call to set up a service call. They came out the following week, looked at it and said the softener switch needs to be replaced. After a week they came back out and replaced the switch... still didn't work, so they ordered the timer.
After a week, I called and they said they haven't received the part yet from their supplier so they would call Whirlpool to have it overnighted. This was on a Monday. By Friday I had not heard back from them so I called Whirlpool, they had no record of a part being ordered and contacted the service company. To much frustration, I told them I didn't want to deal with that service company any longer so Whirlpool had the part overnighted to me instead.
Once we received the part, I used Whirlpool's website and scheduled another service call to have the part we received replaced. Another week goes by, someone came out and looked at the washing machine. They did a diagnostic test on the machine and said it wasn't the timer but the load selector switch that needed to be replaced. Here it is, the second week in March, 7 weeks later, and they came out to replace this part... still doesn't work. The technician "thinks" it's the softener switch... the part that was replaced the first visit back in the beginning of February.
We have been more than patient, and when we contacted Whirlpool to complain that no one seems to know what the problem with our washing machine is and that we just want to return it for a refund.... they said that they need to try to fix it first.... hum.
How long does it have to take to fix something before Whirlpool will acknowledge that it is unfixable and they need to just replace it? After speaking with a customer service manager, we still are in the same situation that we started with. They don't care that we have had to use the laundry mat for the past 7 weeks! They were extremely unhelpful and don't stand behind their guarantee. We will NEVER buy a Whirlpool product again... that's my guarantee.
HYDEN, KENTUCKY -- The Front loader washer I bought 3 years ago cost me $1200. For our big family the energy and water efficient washer seemed perfect. 3 months into the purchase the fail signs indicating something is wrong kept beeping and no matter what we did they kept coming back on. Finally the problems seemed to be under control and for the occasional, not spinning, not rinsing, not unlocking the door etc. everything was FINE. Just before the one year warranty ran out, the machine went haywire and basically quit.
I called the company, no help. I called the repair guy assigned by the company in my area, and he said that it still would cost me an arm and a leg for him to come see us, because service time wasn't included and we lived far away! He directed me on troubleshooting and I got the machine to at least run again. It got to the point, that I had to leave the top open to get a response, run the washer 2 to 3 times for one load to finish or bang the top with my fist for it to kick on. Oh, by the way this washer is fully computerized.
Now 3 years later the rubber seal from the front connecting the drum has ripped more than halfway around, causing a flood. Well, I finally had it and put the cursed thing in the garage and went to Sears to buy a top loader, affordable and simple. I WANT MY MONEY BACK!!!
I'm disappointed with the service I received from the Whirlpool people. Basically you buy the product, never anything that goes wrong with it is under warranty, and they make you feel as if I did something to their stupid machine and instead of washing clothes it was designed to bake bread. I hope my new Kenmore 700 will do better for me and goodbye Whirlpool, I'll never buy another product of yours.
Wish I had seen the reviews for this machine before I bought it. Apparently, I am not the only one who am having problems with the performance of this machine. I bought it 1 1/2 years ago, and this month it started to make a horrible grinding and sometime banging noise for about a minute straight during the washing cycle, and again during the rinse cycle (think airplane landing in your house, that's what it sounds like). I paid a good amount for this unit which is now 6 months out of warranty. It washes, but the noise is unbearable and I don't know if something is about to break.
Sears wants me to pay $229 for a repair call and fix for one year, but only up to $500 repair. And from the sounds of all of these hundreds of negative reviews on the web, it sounds like the best thing is to just junk it. I don't want to have to keep on buying one-year warranties. BUYER BEWARE!!!!! First and last Whirlpool purchase for me.
AKRON, OHIO -- On August 28th Best Buy delivered our new Whirlpool HE washer. It made it through 1/2 of the cycle and died. I called Best Buy and they sent out a repairman 2 days later. He said all the electronics were bad. I could have them all replaced. I opted for another machine. On Sept. 8th my second machine arrived. It made it to the wash cycle and the locking device went bad! They are picking it up on Monday. My hubby and I went to Sear and picked out a regular old Kenmore washer. Yes I know it is a Whirlpool but hopefully it can make it through more than 1/2 a wash cycle before crapping out.
PARKERSBURG, WEST VIRGINIA -- My husband and I purchased a Front Load Whirlpool washer model#WFW9050ZW00 in September of 2010, it worked great for about 10 months then the grinding noises started and as if that was not enough it started leaking water down the front from the detergent dispenser. We called the repair man to come and he replaced the detergent dispenser and told me to not do large loads. This is a front load, large capacity washer, isn't it??? So it was fixed for about 6 more months, then the seal around the door on the inside, would tear up several pieces of clothing when the spin cycle was on.
I had purchased an extended warranty on a 2-year old Washer!!!! Of course the warranty would not cover the door gasket!!!! Needless to say, I will never buy another Whirlpool washer nor will I recommend it to anyone. Also, whatever you do, don't purchase a warranty, you should not have to if the company stands behind their product.
Hope this information helps someone? This is both a possible solution and complaint. We had a horrible smell coming from our washing machine. Searched everywhere on google and came up with the same results; mold from using too much detergent. Tried bleaching and cleaning tablets which worked for a couple of days. Spouse found threads of clothing in the wash which were unexplainable.
Upon a closer look, and after removing the dome in the bottom of the washer, we found 12 articles of clothing which had made it under the dome and through the drainage holes at the bottom of the washer. Incredibly hard to get these items back through the holes; however, once completed the washer no longer smells. The clothing we removed was rancid and ruined. Definitively a design flaw.
BENTON HARBOR, MICHIGAN -- When it was time to buy another washer/dryer, I bought Whirlpool because in the past, I had very good luck with the brand -- good performance, minimal repairs. I have been extremely disappointed in the performance of what I thought would be a reliable washer/dryer purchase.
I purchased my machines in early 2005, and since that time, the washing machine has required two major repairs which cost me over $500 in parts/labor combined, and I'm in the process of getting a third repair (now, as I write this review) which will cost an additional $300+ in parts/labor. So with the completion of this third repair, I've essentially paid out almost as much as I paid originally for the purchase of the washing machine. I guess I've been lucky that the dryer has cost less than $200 in repairs to date!
I run an average of 6 loads weekly -- so I would consider my use of these machines over the past 6 years to be rather light. So my advice to anyone thinking about a front load washer/dryer purchase from Whirlpool -- think again! I called Whirlpool customer service to relay my concerns, and was told that all that can be done is to document my complaint, and that this documentation will go into a file.
When I inquired what would happen to the complaint, I was told that as far as the CSR taking the call knew, someone would read the complaint, but I would not be contacted. So on top of a very poor product quality experience, I've been treated to a very poor customer service experience. Personally, I will not purchase another Whirlpool product (of any sort) again.
I got a new Whirlpool washer and dryer from Lowe's. Two weeks later the washer wouldn't complete a load. It leaked water causing damage to my basement. We called and a tech came out. Two weeks after that the part arrived and he came back to install. The washer didn't complete the first load after repair. Called and 2nd Tech came out telling me we needed a motherboard. Five weeks later still waiting for the part. Called Whirlpool and they couldn't care less, Why? They already have my money. In the meantime we are going to the laundry mat spending additional money to wash. Whirlpool sells crap. They got me and will get you if buy. TAKEN BY WHIRLPOOL.
BENTON HARBOR, MICHIGAN -- I will never purchase another Whirlpool product and I urge anyone reading this to do so as well. My 7-year old washer has 30 years of rust on the exterior of the tub. Since I did nothing to cause this problem, I suspected that my washer was a lemon. I contacted the customer service department and was unable to reach a satisfactory resolution to the problem.
So I wrote to Mr. Marc Bitzer, President US Operations and received a telephone call from Ms Ann ** of Whirlpool's executive offices. To say the least, Ms ** was extremely rude and even stated that perhaps I was making up the problem with my washer. When I requested that she put Mr. Bitzer on the telephone, she refused my request and she also stated that she makes all executive decisions on behalf of the Whirlpool Corporation.
I wrote another letter to Mr. Bitzer and received another telephone call from Ms Voss. I then wrote a letter to Mr. Jeff Fettig, CEO of Whirlpool Corporation, and requested a formal response, in writing, about my defective washer and Whirlpools proposed solution.
I did finally receive a written response but it was from Mr. Fettig's executive assistant. For some reason, Whirlpool's executives are hiding behind their assistants. I have never contacted a corporation where they refuse to acknowledge a legitimate customer complaint or where the executives hide behind their inferior staffs. They will not even visit my home and review the defective washer but instead just attack me, a loyal customer. So buyer beware, Whirlpool sells defective products and their customer service is non existent.