Whirlpool Water Heaters - Page 3

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Whirlpool Water Heater Is Junk. Stay Away!!!
Posted by on
MARIN COUNTY, CALIFORNIA -- Like every other sucker who shops at Lowe's, I also bought a Whirlpool water heater. After only 5 months, the pilot lite went out. Numerous tries wouldn't re-lite it. Went on line and saw that the thermocouple is suspect. Called the 800 number on the water heater and turns out, they're contracted with A&E to fix it under warranty.

A&E is just as bad as Whirlpool. The Whirlpool 800 # is actually a call center in India. Only after speaking to an Indian who can barely speak English will you get transferred back to a call center in the U.S., in Austin TX with a case #. The call center is A&E. They led me to believe that by scheduling a tech to come out the next day on an "emergency basis" I'd have my unit fixed. WRONG!

The tech gets here the next day, takes out his computer, uses his cell phone, then gets ready to leave, all without even looking at the problem. He wasn't here more than 10 minutes.

He tells me the part won't be in for 7 to 10 days. I freaked and told him I've been taking cold showers for 3 days now and I was not going to wait for a part that can be overnited and installed tomorrow. He wouldn't budge. He slipped me a semi-local phone number (in the 916 area code, which is Sacramento) and said for me to call that number to see if it can be overnited. I did and the lazy tech who answered said "No, no, no, no..." I don't know how many times. He, too, wouldn't budge. All he would say is for me to call Whirlpool myself if I wanted it overnited. No sympathy and no nothing. Everything was my fault even the fact that the good-for-nothing water heater is only 5 months old. A&E are worthless!!!

So now I'm out a water heater made by a crappy company with even worse customer service, I have no hot water for the next 7 to 10 days, and a lousy tech company who subscribes to Whirlpool's philosophy of, "So what?"

Boy, do I feel used!
     
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Thermocouple defect
Posted by on
I have had this water heater for 5 1/2 years and have had to replace the thermocouple three times. Now I discover that there was a recall, and the adapter for the damn thing stripped as it was a left handed thread and they made the thermocouple right - and of course that went to crap as it was ill fitting and aluminum! Now they are sending me a new adapter and a gas valve thing (whatever!) and if that doesn't work then I will get a new unit.

(Oh! and let's not forget that the warranty only covers parts! So by the time you pay a plumber you could buy 2 or 3 new water heaters - or at the very least top of the line in the market for the size you need and THEN save money!)

The last water heater I had in the house was the original - 7 years old when I bought it and another 10 before replacing it. THAT is how an appliance should act! I was happy with the 17 years of service without ever having to touch it!

Well, I'll take the new unit - sell it and put it towards a different brand. And there I was thinking that buying a Whirlpool was going to be a good thing! As it is an old name in the marketplace. Well, it is apparent that the quality hasn't stayed with the name.
Not to mention the web-site! I typed in the model number (many times!!!!) and got nothing. It is not a user friendly sight for water heaters. I can only guess why! And forget the 24/7 support. Bankers hours, oh and maybe a little more!

Don't try sending e-mails either - never found those on the site!

     
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Trail of Tears
Posted by on
CHARLESTON, SOUTH CAROLINA -- Let me add my voice to the throngs of thousands who've had thermocouple problems with this wretched, wretched beast. I do believe I have new info that I haven't seen on the internet yet, though. I, too, have had a thermocouple go out after 3 years of service (pretty good compared to others) and have just spent the last 2 days trying to locate a replacement thermocouple. All other (thousands) of complaints I've read said that they could get them at Lowe's and only Lowe's. However, I have found out that Lowe's no longer carries the natural gas thermocouple, just the LP gas one. And nobody -- of all the appliance parts places I could find both local and on the Internet -- can get this part. They can't even pull this water heater up on their system. They can't order the part if you give them the part number. I even spent much time on the phone with Whirlpool who told me my model number was wrong and wasn't registering.

So I double checked and double checked and yep, I had the right number off the data plate. So I called back and got another operator and she said, "oh, yeah, we don't handle water heaters on this line, you have to dial 877-817-6750." And I did. The first menu item is about the class action lawsuit. No time for that, I waited for the selection that would let me talk with someone about ordering a thermocouple. No dice. The system just kept hanging up on me. I finally took the advice of one of the exasperated fellow sufferers I found on the Internet who said just throw it out and buy a new water heater. It is less trouble in the long run. So I did. Now I have spent $600 in 3 years, unlike the one I replaced 3 years ago that lasted 16 years before finally leaking.

And it never needed a thermocouple in all that time. And I got off cheaply, I realize, because I do all my own work and I didn't have to pay someone (Lowe's charges $300) for an installation. I double and triple the advice of others when I say REPLACE THE WHOLE WATER HEATER rather than deal with Whirlpool, their horrible hotline, and their horrible product.
     
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killerklown on 12/01/2007:
Tail of tears is a little overly-dramatic, wouldn't you say?
DigitalCommando on 12/01/2007:
Anyone who could refer to a water heater as a "wretched, wretched beast" is o.k. in my book!
Wickedmessenger on 12/01/2007:
yes, "tail of tears" is a little overly-dramatic. But "trail of tears" gets it in a nutshell. Loosen up killerklown! And don't buy a flame lock water heater! Or do, and see what you call it.
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Whirlpool Water - Model FG1H4040T3NOV; S/N 0537119437; PROD. # 0730266
Posted by on
MISSISSIPPI -- I am writing about a water heater that we purchased on Oct. 1, 2005 for our rental house in Pascagoula, MS after Hurricane Katrina. The house had sustained damage from 2 feet of water that was a result of the storm surge. My husband went to Lowes and purchased a 40 gallon gas water heater to replace the one that had been ruined by the storm. His mistake was that he went to Lowes and bought a Whirlpool (nightmare) water heater. Since the purchase and installation we discovered the error of our purchase.

The water heater lasted about 20 months (that’s 1 year, 8 months) and then the problem started. In June 2007 the burner went out and would not light so of course we went to Lowes to see about repair or replacement. Lowes told us that since we did not purchase the extended service plan we would have to go back to Whirlpool Product Service. That’s when we went to the internet to get info on Whirlpool Product Service and found the Consumer Affairs .com article on these water heaters. The article was right! We called Whirlpool Product Service and they gave us the name of a plumber who would replace the thermocouple. Then we could have the plumber call Whirlpool Product Service and tell them the part was bad and they would send him the part. All we had to pay was shipping and installation or we could purchase the part locally have the plumber install it and send in the receipt for the part. We opted to have a plumber buy the part and repair the water heater.

Before we could send in the receipt we received the Class Action Lawsuit letter telling us what our rights were. The letter offered a free replacement of the thermocouple assembly (a $15.00 value). Since we had already spent $149.77 to have the water heater repaired we did not see any positive outcome here. We were right, in October 2007 the water heater thermocouple went out again. This time we just replaced the water heater with a RHEEM water heater at a cost of $600.00. Copies of invoices attached.

The reason we are sending this letter is to let you know that your product stinks and that we will never purchase another Whirlpool Product or any appliance at Lowes. We also plan to give this letter as wide a distribution as we can determine is applicable.
     
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sliderule43 on 02/13/2008:
Same here. After reading many posted reviews of expensive faulty repairs, I didn't bother with the repair. I simply paid my plumber $650 to replace my 3 year old Flamelock (from Lowes), with his recommended Bradford brand. I will probably never buy another Whirlpool product (which leaves GE and a few foreign names). Whirlpool was so foolish. It should have offered a significant dollar credit to the purchase of another Whirlpool product. Foolish company. It has lost many customers for all its products. As for Lowes. I have always tried to minimize store returns, to be fair to the store. No longer. I will not hesitate to return anything to Lowes, no matter how minor the issue. Customers can always get back at the store, when they feel they have been unfairly wronged. Lowes should have worked out a credit with its customers. They couldn't care less. Well, now neither can I.
Joey on 11/30/2011:
Hi, I install water heaters professionally and have found these WaterHeaters to be junk. They fail about twice a year and tanks rust fast!!! Good job on buying a Rheem, I install them and BradfordWhite. Whirlpool waterheaters are horrible!!!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Service/warranty Worst Ever
Posted by on
Rating: 1/51
TENNESSEE -- 4 years into a 12 year guarantee for a 50 gallon gas hot water heater, it went bust. Replaced thermocoupler and followed restart instructions. Pilot light would not stay lit. Unfortunately one cannot just go purchase a new control box for hot water heaters. Contacted Whirlpool for replacement W/H and were treated like imbeciles that couldn't find a horse in the barn. Consequently we have replaced, at our expense, a new W/H. So much for companies honoring their commitment to their products and customers.
     
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Defective
Posted by on
This is my second water heater in 2 yrs. I try to work with the company with no luck and stupid me bought a second one at Lowes since I have their credit card I pay credit. This one you have to see the gunk comes out of it also it never stays on. The water were black I think the government need to look in to this company. They are ripping people off in this bad economy.

Please someone help.
     
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At Your Service on 10/03/2011:
Why not get a service technician out to evaluate the unit?
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Whirlpool Hotwater Heaters are a flood waiting to happen
Posted by on
I had a 10 year, 50 gallon Whirlpool hot water heater installed on 9/11/2007 by Lowes.

On September 3, 2011 (that's slightly less than 4 years) it busted from corrosion, flooding 3200 square feet of house, destroying hardwood floors, walls, etc.

Lowes was no help, told me to call Whirlpool and the manager laughed "good luck, they're terrible."

I was offered a new hot water heater, no repairs, no install.

I'm going to be out over $48,000 for my floors because of Lowes and Whirlpool.

Worst. Product. EVER.

     
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trmn8r on 09/06/2011:
I am shocked that your water heater was not installed with a drain pan. While such a pan may not accommodate a large rupture, water heaters usually leak more slowly at first.

In my area, many of us have basements. In my mind, if a house doesn't have a basement it would be vital to plan for the water heater to leak (most people replace them after they begin to leak).

Was this house sitting vacant at the time the leak occurred?
At Your Service on 09/07/2011:
I had the exact same questions as trmn8r. How does a water heater flood 3200 square feet of house?
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Never purchase Whirlpool appliances here is why
Posted by on
After my 2006 Whirlpool water heater quit heating the water and replacing both upper and lower heating elements, and replacing both upper and lower thermostats still only got lukewarm water..Called Customer service...Big Mistake...After verifying all voltages were correct to all parts and verifying that the installation was done correctly they could not recommend a repair fix to solve the problem...This is when the warranty issue came into play...(6 year warranty)...they would not send a authorized Whirlpool
repair person, nor would they authorize a replacement under warranty. They
wanted me to start all over try this, try that, check this again, check that again, I could see I was getting the first class run around. Again, this was after they verified everything was within proper limits for all settings.

Finally, after they decided there was nothing more they could assist with,
they said there was nothing else they could do...Sorry...wish we could help you.

So if you buy a Whirlpool appliance, and it lays down under warranty time,
expect to throw it away and go purchase a brand new one as Whirlpool will not assist you past giving you the run around and passing you off to person after person.....

Bet your bottom dollar my new water heater will NOT be a Whirlpool....
nor will any other appliance I purchase in the future.......

     
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Venice09 on 09/02/2010:
Have you tried contacting the store where you bought the heater? We had ours replaced twice under warranty with the help of Home Depot. The manufacturer did have my husband do some troubleshooting first, but nothing too complicated. What is Whirlpool's reason for not honoring the warranty?
Helpful on 09/02/2010:
Generally warranty coverage exists when two conditions are met: first, the time frame must be under the time frame alloted for the warranty to take place and, second, the conditions for the warranty must have taken place. It sounds like you've met the first condition, but may be under question for the second.

To begin with, who did you have do the installation? If it was yourself AND they are able to determine said installation was done incorrectly, that can void warranty. Also, and what sounds like is the problem, the unit has to be defective in some way. It sounds as if this may be in question directly to Whirlpool. What you need to do is approach this a little differently. Contact an authorized Whirlpool service center and schedule a service on your own. Be prepared to cover the on site service charge if, once the servicer gets out to your home, it is found the repair wouldn't qualify for warranty coverage. If it does fall under warranty coverage, the servicer will handle the rest, getting a copy of your sales receipt.

Let us know how it goes.
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Whirlpool 50 gallon gas water heater
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I purchased a Whirlpool 50 gallon hot water heater in 2007. One year later, after the 1 year full warranty they offer had expired, the pilot light kept going out and sometimes would not stay lit at all. I called Whirlpool and they sent me a replacement part for free which I paid my plumber to install. Off and on for the next two years the same problem occurred. Last month, after many cold showers for me and many cold baths endured by my children, I called my plumber and told him to remove this piece of junk from my garage. I could not get the pilot light to stay lit at all. This is the same problem that occurred two years ago. I am very disappointed in Whirlpool and will never buy another Whirlpool product again. My plumber installed a Rheem.

     
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Venice09 on 06/12/2010:
I have never seen a hot water heater with a one-year warranty. Don't they usually start at ten years? It must have been a very inexpensive heater and probably WAS a piece of junk.
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'07 Whirlpool Water Heater OK
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Soon after the initial purchase and install of this water heater (Dec 31, 2007), the control valve needed to be replaced. Customer service (in India) had me go through a troubleshooting procedure resulting in a manufacturing defect diagnosis. Control valve was sent free of charge, installation of the control valve was reimbursed upon receipt of defective control valve and statement of service provided by my plumber.
Three days without hot water is never fun.

Just yesterday (Dec 14 2009), the pilot light would not stay lit. This morning I came onto this site only to be scared to death that I was going to have to buy the family a new water heater for Christmas. I emailed Whirlpool Service and called the customer service in India. 'Paul' was very helpful, and after a short troubleshooting procedure, quickly gave me an authorization number for a service tech in my town to come out and assess the situation, equipped with replacement parts...all covered under warranty in the case of a manufacturing defect. Since my pilot light would stay lit until after the burner cycled off, I waited before calling the local service tech wanting to more carefully assess the behavior of the water heater.

Meanwhile, I had described in the email that the burner was displaying yellow and orange flame and this got the attention of a Whirlpool tech. He called me no more than four hours after the email had been sent and had me clean the vent underneath the water heater with a dry toilet bowl brush. Problem solved.
     
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stude62 on 06/06/2010:
India? Really? We have a Kitchen Aid dishwasher and when it needed minor service we called the 800 number and got someone in the US (Benton Harbor). Likewise when he had to call about our Whirlpool Hot Water Tank, all three times we got someone state side. The outgoing message even said that they were open 8-5 Monday - Friday. Its not that I doubt you, but we've never been connected to anywhere outside the US.
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