ONTOAGON, MICHIGAN -- We bought a top load washing machine in 2011 and loved it, that is until this year. The machine is only 2 years old and of course the warranty is up. (only good for one year) first it became out of balance and had to call a repair man, then just recently it just stop working, so we called the repair man again and he told us that the transmission was shot. We were then told to call Whirlpool to see if there was anything they would do seeing how it is only 2 years old. So I did and the gentleman that I spoke with said that because there is no recall and the warranty is up there isn't anything they could do. He did say that they could try and fix it but the cost to fix it would be as much as buying a new one.
2 Replies - Latest reply on 06/28/2013Add reply
Needless to say we are very disappointed that Whirlpool does not stand by there product and a machine that is two years old should not fall apart in just 2 years. We have always bought Whirlpool products but after this we will never again.
BENTON HARBOR, MICHIGAN -- I spent the extra money and bought a very nice looking Whirlpool range and oven. Within months it started rusting. I keep a meticulously clean kitchen and I've never had this problem with any other appliance. I sent letters to no avail. Whirlpool said that their warranty on rust was only 30 days! They refused to do anything about it and told me to go ahead and sue them. Terrible product. Defective from the factory. Do not ever buy a Whirlpool product as they do not stand behind it.1 Replies - Latest reply on 06/20/2013Add reply
BOYNTON BEACH, FLORIDA -- Have owned this washer for exactly 3 years (purchased 6/10). Noticed rust eating through cabinet both inside and out. Neither Sears (where purchased) or Whirlpool will take any responsibility for the issue. It's considered cosmetic. However, I have chunks of rust falling onto my LR floor and it won't take long before there's a hole in the side of the cabinet. Unacceptable quality and I will need to replace machine. I also purchased an extended warranty that doesn't expire until 2015. Extremely disappointed in lack of quality and assistance from either company mentioned above. Will research over and over and will have to purchase a new washer. I can tell you, it won't be a WP and it won't be purchased from Sears! Will also make a complaint to consumer reports, any and all consumer agencies I can and social media!1 Replies - Latest reply on 06/13/2013Add reply
LONG BEACH, CALIFORNIA -- - Purchased the Whirlpool front load washer at Best Buy on 11-01-2012 at Westminster, CA 92683. Phone number: (714) 896-9693
- Whirlpool Front Load Washer Model: WFW9151YW
- Location of the washer: Long Beach, CA 90808
- Problems: the washer was making loud noise on the spin cycle and oil leaked to the clothes
- Called Whirlpool and they sent repair technician to replace the parts and repaired on April -04-2013
- After 6 weeks the washer was making noise again on spin cycle, leaks oil to the clothes.
- Called Whirlpool on May-18-2013, the repair technician came to our place, but the technician said that we have to pay for repair. They blamed that we overloaded the clothes, but we did not. The washer is still covered under its one year warranty, why we have to pay?
- Called Whirlpool again on May-28-2013. They said the same things that we have to pay for repair the washer. The washer is still covered under its one year warranty; we do not think that we have to pay anything.
- I think Whirlpool is one of the worst companies for customer service. The Whirlpool front load washer is a bad product, they need to redesign it. They did not try to fix the problems, but they tried to find something to blame on the customers.
TULSA, OKLAHOMA -- Have a Whirlpool, bottom freezer, water and ice dispenser, refrigerator. Bought 2 years and 8 months ago. Have had the ice maker worked on and replace several times. Now the control panel went out and had to spend $400 to have it fixed. I also have a Whirlpool double wall oven-about 10 years old. The control panel went out on the top oven and can't be fixed because Whirlpool doesn't make the parts anymore. So now have to buy a new double wall oven, which will be two grand or more. I emailed Whirlpool customer service, and needless to say, they do not stand by their products. Whirlpool is suppose to be a top brand, but I will never buy another Whirlpool product again. It's pretty bad to have a refrigerator less than three years old and have all of the problems we have had with it. Then to have a double wall oven that they don't make parts for anymore is ridiculous-guess Whirlpool figures that this way customers will have to spend more money to replace the product-but why would the customer buy another Whirlpool product!Add reply
Whirlpool Is Not What It Used To Be
BALTIMORE, MARYLAND -- 4 2013: contacted Corporate office AFTER 1.5 year old Duet washer needed new control panel at the cost of $ 940.
When using the washer there is and always has been a severe vibration and the machine ... read full review5 Replies - Latest reply on 05/08/2013
I also have a Whirlpool Duet washer that was purchased in January of 2011. For the last 4 months, it has been ripping my clothes. It has damaged hundreds of dollars of clothes. When I contacted Whirlpool, the denied that there has been any claims of their product ripping clothes. They were not helpful at all.
2 Replies - Latest reply on 06/12/2013Add reply
I will never buy any appliances from Whirlpool again.
We bought all brand new appliances from Whirlpool. We really like them, but I do wish we hadn't bought them. We submitted our rebate form within 2 weeks of purchase. We received a post card saying that the date of purchase was not valid for the rebate, which was not true as we purchased on the last date of the rebate. The post card came at the end of March. I didn't get around to calling until today and they said that since I didn't call within 60 days of the purchase they could not give me my rebate. They didn't have the serial numbers but they never contacted me. So we are out 400 dollars because these inefficient people told me the wrong reason I was being denied my rebate.
They suck and I will never purchase Whirlpool again.
Poor Quality Appliances
MIDLOTHIAN, ILLINOIS -- I purchased a new home and then purchased 4 appliances, all Whirlpool Gold. In less than a year the stove electronic ignition and the microwave hood keypad went out. Since they were under warranty, ... read full review2 Replies - Latest reply on 04/16/2013
COLUMBIA, SOUTH CAROLINA -- I bought this new side by side refrigerator in 03/2011, it now sits in my kitchen waiting to be serviced for a compressor failure. I never thought I would have a useless Whirlpool product until now. Please ... read full review1 Replies - Latest reply on 04/11/2013
Never Again on Whirlpool
I purchased a lemon washer from Whirlpool (WFW9600AT01)! Instead of the F35 error, I received an F70/71 error code. The machine is less than 5 years old. I bought Whirlpool as I thought it was a solid ... read full review2 Replies - Latest reply on 04/08/2013
I just wanted to state that I had Whirlpool appliances forever and loved them. Then I had to replace the wonderful microwave and dishwasher, so I went with Whirlpool again. After searching everywhere ... read full review2 Replies - Latest reply on 03/29/2013
Whirlpool Gold Refrigerator
BENTON HARBOR, MICHIGAN -- Bought Whirlpool Refrigerator in end of Nov 2013. Had problems with the door sweating when I turned air conditioner off. They replaced the door. The seal still sweats a little bit, but now there was ... read full review3 Replies - Latest reply on 06/07/2013