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145 Reviews & Complaints
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Rust & Pitting on Stainless Steel Door of 1 Year Old Refrigerator
Posted by Gatormail106 on 03/13/2014
BENTON HARBOR, MICHIGAN -- Purchased this bottom freezer Whirlpool refrigerator, in Mar. 2013.

I noticed that the top refrigerator door and bottom freezer door are pitting and look as though they are rust spots.

I contacted Whirlpool, as it is still under the one year manufacturer warranty, they told me that in item #5 on the warranty page, states that this does not effect the performance of the refrigerator.

I spent $1,200 on this appliance! I asked Whirlpool about the stainless steel having a defect, and they said that if it was, this was not covered.

I will not be purchasing Whirlpool again!! A respectable company would want to keep a customer coming back! Oh, and I will be sure to mention it to anyone I see looking at a Whirlpool product in any appliance store!!

     
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Whirlpool Rebate Scam
Posted by Merule on 01/31/2014
STONE MOUNTAIN, GEORGIA -- Purchased a Whirlpool electric stove that was on a rebate promotion. The store delivered the product about a week later & I mailed in the rebate forms with all supporting documents. many weeks later I got a letter in the mail stating that the rebate info was mailed a week late so I they can't process my rebate. They were not disputing that I was eligible for the rebates they are saying that somehow the post offices postmarked the envelope several days late so I can't get the rebates. This is the second time Whirlpool has deprived me of a rebate. The last time similar circumstances except they claimed that they never got the documents so I sent in the copies then they told me now it as too late. Buyers beware!!!!!!!!.
     
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Don't trust Whirlpool Rebates
Posted by Ceecee0741 on 01/26/2014
Whirlpool appliances had a rebate promo going on from April 1-30, 2013 called Sleek Style, Beautiful Savings Offer #691-955 with an expiration date of May 30, 2013. You could get $400 in rebates if 4 select appliances were purchased and you followed the directions. On April 12, 2013 I purchased 4 of the eligible appliances with my credit card...all in the same transaction for a total of a little over $4,000. and sent in all required info, i.e. the rebate form, the serial numbers, and the receipt to the correct address, all within the required time. I have copies of all paperwork. This was not the first rebate promo I had participated in.

Instead of getting a rebate of $400, I got one for $250. Recently I ran across the file with the info in it and realized I had not been given the entire rebate. When I called the number of the rebate center I was told the rebate offer had expired, that it looked as though I had not paid for the microwave (this is not correct-all appliances were paid for at the same time and delivered together) and that's why I didn't get the entire rebate. There was no recourse she said, because the promo had expired.

So...even though I show a receipt from my appliance store where I paid for all 4 appliances at the same time, within the promo times, and even though I sent the information required for the rebate in well before the expiration of the rebate...I lost out on $150 of rebates I should've gotten.

Needless to say, I am extremely disappointed in Whirlpool. I own rental property and will not be buying appliances from a company that does not stand by its promises. In fact, due to this experience, I will no longer participate in future rebate programs. If you can't trust a company, don't give them your hard earned money.
     
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Posted by Shaun on 2014-01-30:
As a consumer I'm a big fan of mail-in rebates (MIR)s. I utilize them whenever I can. In my opinion, though, I suggest maintaining a process to stay organized. Many people mail in rebates. They may or may not keep track of what's been sent and how much is expected back, but just as important -- when the rebate is expected back. The process I use seems to work well.

First, if the rebate is advertised within the store, I snap a photo of the sign or display. If advertised in printed form, a copy of the ad does just as well. This may seem needless, but it does insure that one can show that the rebate was promoted by the merchant. In most states, this means the merchant becomes just as responsible (legally) to fulfill the rebate provided, as the consumer, you can show that all steps have been followed for rebate fulfillment.

Second, I make sure to have extra copies of the receipt made to fulfill the rebate. If the UPC barcode is required (which it is not with appliance rebates), then I keep a copy of it. Finally, a copy of the rebate form PROPERLY filled out. All of this goes into a simple rebate file.

Next, I mail the rebate at the post office and request a 'Receipt of Mailing'. This is an actual receipt stamped by the post office to show that they've received the parcel and when they did so. Did you know that it's a federal law that the U.S. Postal Service cannot make an error? It's true. Giving an item to the USPS is (legally) the same as handing it directly to the recipient. The rebate center cannot claim that they refuse to cover the rebate because it was never received.

Finally, I simply track the rebate by using either a calendar or personal day-planner system. Many new smart phones are wonderful for this. Set a reminder that the rebate (including the amount) should show up within the documented time-frame
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Beware of Doing Business With Whirlpool
Posted by Devittjordan on 01/14/2014
Divorced male 50 years old...former appliance DEALER...bought this after research & consumer reports recommendation....I use just for me, nothing rough, & have an extensive background in this field. After 2.5 years of gentle use, this junk crapped out & needed 325.00 worth of parts & labor. Whirlpool said "too bad"....& when pressed, offered 150.00 towards another at THEIR inflated price ( 200.00 higher than Sears !! )...I'm headed to Samsung or LG....Whirlpool is JUNK...STAY AWAY...

     
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Posted by Slimjim on 2014-01-14:
I was in the field too, and being denied service compensation for a unit 1/12 years out of warranty wouldn't surprise me. A few months and we could get the manufacturers to bend and cover stuff, but I can't say I've ever seen any brand do anything that far out of warranty.
Posted by FoDaddy19 on 2014-01-15:
I agree with Slimjim. Once or two months out of warranty, and I think they would've be more receptive. I don't think it's realistic to expect much a year and a half after the warranty was up.
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Whirlpool Side by Side Sucks
Posted by Lavena.elmore1 on 01/10/2014
I bought a side by side refrigerator with ice maker in the door (2 big mistakes) a little over 2 years ago. The ice maker in the door stopped shooting out ice about a year after I bought it. Now the freezer and the refrigerator will not freeze or keep cool. What a piece of junk, I will never by a Whirlpool anything in my life!!!!!!!!!!!!!!!!!!
     
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Unfortunately You Will Have to Wait!
Posted by Roxjeffcoat on 01/03/2014
WESLEY CHAPEL, FLORIDA -- We purchased a Whirlpool refrigerator, stove and dish washer. Even though we have never had appliance issues, we went ahead and bought the extended 5 year warranty. We purchased all 3 appliances due to a rebate Whirlpool offered. We filled out the forms mailed them in and nothing. Called Whirlpool about rebate, got run around and eventually just forgot about it only to have our 7 month 1800.00 refrigerator to stop working. Called Whirlpool and yet not to my surprise we treated extremely poorly. The woman said we had our fridge for 2 years. I replied impossible I have the receipt. Then I added we also purchased the extended coverage. She quickly let me know I would need to fax her a copy or we would have to pay out of pocket.

Livid with that response I then phoned Famous Tate where I actually made my purchase. Jeff the manager was extremely concerned and made every effort to get a repair tech out that same day. Diagnosis unrepairable. Again I called Famous Tate he said he is waiting to hear from Whirlpool. He said he would replace our fridge but sometimes Whirlpool does it directly.

I then called Whirlpool and I was told someone would call me in 24-72 hours and they are closed on weekends. Sooooo that means my family of 5 is without a fridge for several days. I felt that was unacceptable! I was passed through many Whirlpool associates voicing my thoughts on their policy of thinking it was ok to dismiss our family needs of a refrigerator. Who can possible be without a fridge for that many days. The most upsetting part is they actually believed it was good customer service. The final representative Kathy said "unfortunately you will have to wait" Through out this entire process Jeff with Famous Tate did everything he could to stand behind the product he sold only to have Whirlpool not carry their responsibility for the product they made. Would never purchase another Whirlpool product or recommend them.
     
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Posted by FoDaddy19 on 2014-01-06:
Waiting 24-72 hours for a response from a large company is pretty much par for the course these days. I'm not saying it's right, but it is what it is.

"Who can possible be without a fridge for that many days. "

A couple years back when a hurricane came through I was without power and hence without a fridge for nine days during the summer. It's inconvenient, but surmountable.
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Beware Whirlpool Extended Warranty
Posted by Hjgs78 on 01/02/2014
UNKNOWN -- I called Whirlpool to buy an extended warranty on my Jenn-Air refrigerator. I was honest with the customer service representative when she asked if there were any issues with the fridge (big mistakes, I know, honest people get done over every time). The doors need adjusting, I told her, but everything else is perfect. They said I could only buy a 5-year plan ($232) and they normally cover adjusting doors if they don't close properly but because I was honest and told them, they wouldn't cover them for me. I could still buy the contract, they told me, but just for me (how special I am!) they wouldn't cover that service call if I requested it. If you do, they'll cover it. But not me because I was honest with them. I called 1-800-874-4698 and they transferred me to their extended warranty department. So here's the lesson folks: lie. What a shame that this is what this company does to good people like me.
     
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Whirlpool Duet Steam Front Loading Washing Machine
Posted by Themoneypile on 12/01/2013
Do not buy this product. I had mine for one year and it had to be completely rebuilt. I cannot believe Whirlpool put such a piece of crap on the market and I paid over $1,000 for it. I do not have faith that the rebuild will last. Stay away.

     
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Hot Water Tank Pilot Goes Out
Posted by Brdca on 11/25/2013
JOHNSON CITY, TENNESSEE -- I am a small apt building owner. In as such I upgrade and take care of each unit. New appliances as well as the structure upgrades. One tenant brought forward that the hot water does not seem to last very long. I also have an energy efficient washer that uses the same hot water. (I pay the hot water-gas service and water folks) And since the tank was going on 8-9 years old, I decided to replace with a larger unit. I purchased the item from Lowes, but it took me about 2 months to install due to time factors.

After installing within the first month the pilot light went out about once a week. Could not figure it out. Called my plumber and he did some adjustments and worked ok. This last week Friday evening at 9pm a call from the tenant the hot water is out. Since installing, I've moved from the area and now live 2 hours away. Saturday morning off to the building. Hot water tank lights but yellow flame. Out with the install guide, viewing various trouble shooting. Yellow flame, seems like not enough air or otherwise. Call to the plumber. Team tag to read online reviews. Call to Whirlpool 800 number and this is where I've now made the decision to NEVER purchase another Whirlpool product. The representative was so demeaning, unhelpful, and just a big bully. Treated me as an idiot. She called the installation and guide instructions as the "manual" I tried multiple times to ensure that what I was looking at was her version of "manual". I am very detailed oriented and wanted assistance with step by step, and I wanted help not attitude. I asked her at least 5 times to slow down so that I could view what she was saying. Absolute futile conversation if you could call it that. The kicker was that she told me that the unit needs servicing every 3 months to operate correctly.

Now, with 4 other water tanks in line and in service for over 8 years without one issue.... do you think I want this kind of hot water tank that needs servicing every 3 months? After the horrid customer non service, I spoke with the plumber and the unit is being replaced today with a Bradford White. The Whirlpool model is less than one year old. So beware of Whirlpool, the way to teach a company like this is to STOP buying their appliances. As a consumer, is it too much to ask for a bit of empathy and respect on the phone? Be forewarned.
     
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Warranty Repairs for Whirlpool Appliances
Posted by Tcarter on 11/22/2013
We had a new refrigerator that worked two days, have now been waiting a week for them to get a repair man out to fix it. They still don't know when someone will be there to get it done. They don't call you back you have to call everyday and check. I will never buy anything that is made by Whirlpool again. They just keep saying "we are working on it, sorry for the problem". I asked them if we could have their refrigerator and of course they had no comment. We also have a brand spanking new microwave with the vent hood and lights that do not work and there again no one to repair it. It never worked.

Whirlpool products used to be good and their service was good, now I would not recommend anyone to buy a Whirlpool product. Forget trying to get warranty work done. I would give them a zero rating for their warranty work.
     
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