BENTON HARBOR, MICHIGAN -- Purchased: July 22, 2005. Where: hhgregg. Reliable: Mostly. Recommend it: NO. Model ED5SHAMM010 Serial SS1433893. Over ten years ago, I was told Whirlpool appliances were great. One of the best on the market. The prices are expensive compared to some brands, but in the long run, they last. On July 23, 2005, I purchased a Whirlpool microwave, within 1 year the door jammed and I was unable to ever open that door again. I threw it away.
At that same time, I purchased a side by side refrigerator/freezer. Within 2 years from the date of purchase, the refrigerator/freezer stayed hot. I called Whirlpool at 1-800-253-1301 to tell them the problem. The lady did not help me. Two weeks ago (March 2010), I thought a helicopter was circling over my home. It was the refrigerator making a rattling noise. It stopped after 20 minutes. Then last week, March 15, the rattling returned, but much louder. It rattled for 24 hours. The next day, I call Whirlpool. Since I did not have an extended warranty, I had to pay for everything.
Do refrigerators go bad in 4 1/2 years? I paid over $1,200 for it. Whirlpool scheduled an appointment for me with A & E Factory. The repairman removed a plastic baby fan called “condenser” located on the back of the refrigerator. It was plastic and was replaced it with a thin tin metal fan. The rattling did stop. The service man stated, Whirlpool is using plastic parts now, and they are having problems with their appliances. The cost for the part was $100.00; service trip to my home $70.00 and $160.00 labor. The bill total was $327.00 and he was in my home for 15 minutes.
When I purchased the microwave and refrigerator/freezer, I also purchased washer & dryer and AccuBake System (self cleaning stove) and dishwasher. So far, I have not had any problems the stove or the dishwasher.
I am very disappointed with the problems I have been having with Whirlpool products. I am sorry, but I will NEVER buy anything from Whirlpool again. I am writing this so other customers can BEWARE!!!
PS: Whirlpool wanted me to get the part number from the repairman. Call Whirlpool and Whirlpool would sell the parts to me for 1/2 price or $50.00. That meant a second visit from A & E Factory--which meant trip cost $70.00 and labor. It was cheaper for me to cough up the 100.00 on a one trip visit. It is hard for me to believe a refrigerator going bad at all after 4 years. Also, the refrigerator still be hot sometimes.
VERO BCH,, FLORIDA -- We purchased the duets in March 2005 with an extended warranty. Within the 3rd month the water pump was replaced and again the next month. Replaced by repairman outside of the company I purchased them from. Out of all the repairman that company was the only one that seemed to want to fix the junk. Code numbers began popping up and the clothes were not smelling clean and wasn't drying in the timely manner as per the sale. So I called and repairman became coming from the company I purchased them from. 13 repairman, there was no real explanation just how I was washing my clothes incorrectly.
Little did they now I use the HE and only half due to the salt generator for the house as I always have. Of course the warranty ran out and it still is not fixed. I called a local repair service to ask them about the problems and boy did I get an education. Did you know the one drum is warrantied for life and it costs three hundred dollars for the repairman for 4 hours to replace it.
He did say the tripod located on the 1st drum collects the soap and softener and this is why we get the smell of dirt on our fabric. I have overspent on the tablets they produced to prevent paying warranty claims. For the last 6 months I go to place dirty laundry in the washer a day after my last load and find that it filled the drum up with water without me using it.
So WHIRPOOL are you going to leave us hanging when you know your product is not worth the money we spent and send our electric bill soaring on your so called energy efficient washer and dryer. Yeah I haven't saved money or water. I have to wash 4 towels sometimes twice. How is that energy efficient. My things don't get dried in a timely manner because they don't get spun with the washer enough. I'm still waiting for a refund since you wouldn't take them back the 3rd month I started hating them.
NEW YORK, NEW YORK -- I own a HEPA air purifier made by Whirlpool, the "whispure" larger model. It requires a HEPA filter each year that costs $100. I ordered it through Whirlpool this spring. Little did I know. First of all I live in a large city. They shipped me a HEPA filter (made of a papery material) via FedEx "no signature required". FedEx left a note on the front door of my building saying they put it near the "side door". I live in an apartment building in a large city. Needless to say I never got the item. There is no way to specify shipping with signature required when ordering online from them.
When I called to address the absence of my $100 filter, I was put through an amazingly bad customer experience. The first customer service person was nice, then hung up on me, after telling me I'd be transferred. The second person told me they "could not track orders placed over the internet" and had no department that could do so. They also told me there was no way for them to ship me a replacement with "signature required" because they shipped everything "no signature required" always.
I called Whirlpool a third time and was told the item had not been shipped yet and was due to ship the following Monday via UPS. They suggested I wait and see if it came again. FedEx had shipped the package to me from Whirlpool, but no one knew where it was. The fourth time I called, customer service told me they could probably send a free replacement. They were going to call me back and then did not.
I called a fifth time and was told they had absolutely no record of any order at all, not the first one, nor the replacement but I could order another filter, pay another $100, and then if another order was discovered at a future date, my credit card would be refunded three or four months later. (I'm not kidding.) The sixth person in customer service I spoke with offered to get a manager to help, and that person transferred me to some company other than Whirlpool. There some person said they had nothing to do with Whirlpool orders and asked me why was I calling them.
On my seventh and last call, I demanded a manager. The manager was rude and informed me the loss of the order was my problem to take up with FedEx. At this point I started screaming at them and the end result was they shipped me a replacement filter by next day delivery: No signature required. This one got here and another tenant in the building put it in front of my door.
LA PALMA, CALIFORNIA -- Purchase 3 years ago Whirlpool washer top of line top loader and Lowes extended warranty. Don't ever be conned by Lowes snake oil policy of "if we can't fix it in 3 visits we will replace it at no charge - no if ands or buts". What it means is they will review the repair but only replace if they want to and only give store credit. Machine will not stop filling and has flooded house at least 7 times, carpet and flooring ruined after 5 repair visits. Lowes comment, "we don't pay for damage even if our repair is faulty."
I have not had a washer since before Christmas and it is a household of 6. Lowes keeps saying they understand but do nothing, they farm out the repair work and get amnesia when you mention their printed plain to read warranty.
Update: called lowes one more time and was told that they still would not replace machine that 5 different repairmen could not figure out how to fix and could they try again. After 5 days off work for worthless repair tries I said "no and do not come back." I was going to buy another washer and not from them, in fact since I am only 1/2 block from their store at my business the washer would be in front of my plant with lemons painted on it and I was seeking other ways to get my money refunded. The next day they called and offered to refund my purchase price, I accepted and want to get this bad taste out of my mouth and move on.
Don't be fooled, they are a good store unless you expect them to honor their written word. Today I am going to purchase a new washer from another company and hope they are better than Lowes. They could not be much worse.
Part W10244191 has been on backorder for since Aug 2010 and still Dec. 10 on backorder. Over 2,000++ parts. I actually received W10244191 to find out that the part does not fit correctly to replace the old circuit board PN 8302319 (old part#). The connector is smaller in old one and bigger on new one so the touch pad does not match up and give error messages still. WORTHLESS COMPANY. I have a $3,000 oven that 100% has not worked for over 2 1/2 months. Ready for a new oven BUT feel Whirlpool should replace/discount oven since this part is still in manufacturing the part correctly, SHOULD BE A RECALL. This is not acceptable!!!
My husband and I are extremely frustrated that a key replacement part for our Whirlpool oven (the control board) is on back order with NO ETA. We were unable to use our oven for Thanksgiving and will probably not be able to use it for the remainder of the holiday season. We've contacted Whirlpool on two occasions - on the first, they told us the part would be available Dec. 10th, on the second, they said that field was now blank in their database and they had no idea when they would have it.
They did not offer to rectify the situation in any way and don't seem to understand that while there are many, many customers waiting for THEIR broken part, all those customers cannot bake in their homes. I am completely dissatisfied with the customer service we received when calling their support line.
I'm not sure if they're trying to get me to spend $2,000 on a new double oven or what - but I feel that they have been completely unprofessional in how they're handling this backorder situation. The last shipment they sent out was in early Oct - so for two months they have not made any of these parts available and the wait list of customers just continues to grow and grow. I will not be buying from Whirlpool again.
CROYDON SURREY, COLORADO -- We purchased a top of the range Whirlpool washing machine on the recommendation of our local shop. It was fine for 9 months then it went completely dead. They came to it and said they would have to order parts for it and would return in a week which they did. It worked fine for 1 day and has now stopped working again.
They are due to come out to it on Tuesday 3-05-10 and will almost certainly say they don't have the part in stock and will be back in another week. This will mean that the machine will have worked for 1 day in 4 weeks due to their problem of not stocking parts, this is not customer service but a way of saving money while inconveniencing customer to the max!
I call customer service who should change their name to lack of customer service and spoke to a ** there who was a fully qualified back room lawyer who would not help in anyway when I said the goods are not of merchantable quality. She said, "We don't have a contract with you!" Be warned, this company does not give a ** about customer service and I hope this note deters you from buying any product from Whirlpool. You have been warned. Whirlpool sucks.
Third control panel. Part # 8302967. Cost me $1200 total. See this for all of the others. Class Action Lawsuit... Emge & Associates is investigating gas and electric ovens manufactured by Whirlpool, including such popular brands as Whirlpool, Jenn-Air, KitchenAid and Maytag.
The firm is investigating reports that the electronic control panel on certain models is subject to failure after a limited number of uses of the appliances' "self-cleaning" setting. While most foods are cooked at temperatures reaching 375 degrees, the "self-cleaning" setting raises the interior oven temperature to 1,400 degrees. Due to defects in the design and or manufacturing, the electronics contained on many ranges are damaged by extremely high heat.
Repairs to damaged control panels typically cost in excess of $300 per replacement. If you have experienced failure of the control panel in your range after using the "self-cleaning" setting, you can join this investigation by contacting Emge & Associates at (800) 629-3409 or (619) 618-2974.
I own Whirlpool Double Wall Oven Model GBD307PDQ. This oven is horrible and Whirlpool customer care is arrogant and condescending. On three occasions (post warranty) the oven has shorted out in self clean mode and fried the thermal fuse and twice fried the entire microcomputer. On two of those instances, the self clean cycle came on automatically.
Upon research, I am apparently not the only customer who has had this exact problem with my $2000 double ovens. Other consumers with the exact model and related RBD models have had this same problem with self clean. Repair costs are now near $1000 when you add up all three service calls over the years.
The frustrating part is that Whirlpool is not a trustworthy and reliable company. They refuse to formally recognize this problem in spite of the thousands of consumers who have had this exact problem. Frankly this is a known defective product. They know of its flaws and quality issues. I am interested in joining or helping to begin a class action lawsuit for breach of warranty. Be sure to read reported problems with this model at www.consumeraffairs.com. Also send email to ** if you are interested in fighting this big corporation.
I have owned the RBD305PDB10 Whirlpool oven for almost nine years. The electronic control panel (part no 8302967) failed about three months ago. Since that time, I have been seeking to obtain a replacement control panel from Whirlpool. For various reasons unknown, the part has been on back order with a current expected availability date of 01/10/2010 but no guarantee from Whirlpool. I have learned several important lessons from Whirlpool in this process. I should have been satisfied. After all, my oven lasted almost nine years which is good for that product.
Whirlpool has no control over their suppliers and should not be expected to maintain inventory of all their parts for older products. This particular control panel (8302967) supports at least 30 models of Whirlpool, Kitchen aid, Roper and Kenmore products. Whirlpool will offer you a customer loyalty discount of 15% to 20% to purchase a replacement oven, cost about $1,200. The cost of replacing control panel averages around $350. This level of support from Whirlpool certainly encourages me to suggest that you look elsewhere before purchasing your next appliance.