Whirlpool - Page 5

Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 57 ratings and
151 reviews & complaints.
www.whirlpool.com


Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Defective Product
Posted by on
Rating: 1/51
I had a Whirlpool electric range installed in my home on 7/25/13. My wife used the large burner on the stove to boil water on 8/8/13 and noticed that the chrome drip pan, under the burner, had discolored because of the heat. I took the drip pan back to the store where I purchased the range from and they kindly gave me a replacement drip pan. We tried it again with the same results.

On 8/14/13, I contacted Whirlpool Customer Service and the person I talked to stated that Whirlpool was aware of this problem and suggested that I get a new set of drip pans for the stove and when I entertain people and want the stove to look nice, replace them with the new ones. I stated to him that I didn't feel that it was responsibility of the store where I bought to replace the pans. I felt that Whirlpool was aware of the problem and apparently was doing nothing to correct it. I said if that was the only solution, I felt Whirlpool should supply the set of 4 drip pans to me for free.. He said that he would have to talk to his supervisor about that. Shorty thereafter he came back on the phone and said Whirlpool would not do that.

No more Whirlpool appliance for me.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Very Unhappy With Ice Maker, Received No Help From Customer Service
Posted by on
Rating: 1/51
My $1,500. Whirlpool Ice Machine failed while on a trip to the Bahamas. It is less than a year old. I was told because the product was taken out of the USA that my warranty is void. This means that any purchase that is installed on cruising vessels have no warranty even though it is just a short trip to the Islands and back. Very ridiculous and I will never purchase another Whirlpool or Kitchen Aid product.

Further to this we have met other people that have called in and received explanations of what is wrong and then received parts at their US address which they are responsible to get the location needed. I was willing to absorb all of the shipping costs as expected.

I thought when purchasing this brand we were getting a company that could be relied on. OBVIOUSLY NOT.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
$1200 machine a total loss after 5 years
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- After almost 5 years of satisfactory performance, our $1200 Whirlpool Duet washing machine WFW9400SU1 requires repairs costing over $1100. Similar to another complaint listed, some parts rusted out, leading to extensive damage during use, which we realized only after the spin cycle became incredibly loud. Now the entire guts of the machine (bearing, drum, arm, casing, etc) need to be replaced - $900 parts and $200 labor. I trust my repair man (who said they'd seen this type of problem before with Whirlpool) especially because he recommended buying a new machine instead. I called Whirlpool, and they said they could do nothing for me which made me very angry.

This is a mechanical problem that could have been avoided by using proper materials. Whatever happened to the washing machines that would last 15-20 years?
     
Read 9 RepliesAdd reply
User Replies:
John Nicholson on 06/01/2013:
You paid too much for a machine to just wash clothes. No appliance lasts very long nowadays. It is a crap shoot. Best to buy a basic machine without all the bells and whistles and with as few digital controls, etc. as possible. We just bought one a few months ago, both a washer and dryer for something like $500 total. When they break, we will wander over to Lowes, get a couple of cheap ones for them to deliver for free and have them take the broken ones away for free. Now you know.
trmn8r on 06/01/2013:
"Whatever happened to the washing machines that would last 15-20 years?"

That appears to be a thing of the past. Kitchen appliances are made to last seven (7!) years today. I would advise buying low frills washers/driers - the kind that "waste" water but don't waste your money as fast.
FoDaddy19 on 06/01/2013:
I don't think you'll find any appliance that lasts 15-20 years anymore.. These days, if you can get 8 years out of any given major appliance, you're doing quite well. With that said, I would expect a bit more than 5 years out of a $1200 washer, but at the same time I would not expect the manufacturer to do anything for you after 5 years though.
Helpful Technician on 06/02/2013:
First, it's important to know that most appliances don't last fifteen or twenty years
GenuineNerd on 06/02/2013:
The basic $300-$400 washing machines that still use the old fashioned knob controls end up being a better value than these newfangled machines with their radical designs and control panels, that seem to have a high failure rate.
andbran on 06/02/2013:
go back to a top loader. never had any major problems with them
GenuineNerd on 06/02/2013:
As for appliance longevity, my mother is still using a Maytag washing machine that she bought in 1974. In 39 years of service, all it needed was one belt replacement. Still works like a charm. The matching dryer never needed repairs.
So frustrated on 06/22/2013:
My 800 dollar duet lasted eighteen months...I would be thrilled with five years
oldmaytags on 09/05/2013:
I think that most appliances built in the last decade or so won't last 15-20 years, but we bought a mid-range Maytag washer and dryer in 1993 and the only thing I've ever had to replace was a belt. That was 2 years ago. There are no holes in our clothes, no shredding, no leaks, no rusting. We have moved house 5 times since we bought them, and they've been brilliant.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Whirlpool Will Not Honor It's Warranty on Its Air Purifier
Posted by on
Rating: 1/51
OAKLAND -- I got a letter from Whirlpool warranty service with False information. It stated that I have "the right to schedule no-cost in-home repairs, thanks to your warranty" and urged me to extend the original warranty.

I say "No thanks" to your bogus warranty, Whirlpool! Even your original warranty doesn't deliver on its promised coverage.

The display on my Whirlpool Whispure 510 air purifier no longer worked properly so I called their warranty office because my unit was less than a year old and still under the original "warranty". Here's what happened:

I would speak to someone in the coverage department. Then I would (supposedly) be transferred to another dept that would assist me. Instead, I would go though the SAME voice mail options I started with and end up where I started. I went through this countless times.

After I persisted and even read the terms of their own warranty back to them, I was told that I would need to send in my heavy unit for repairs at my own expense (after I received their repair form in 7-10 days).

The point of all this is to alert folks to the Whirlpool warranty scam of promising repairs on a faulty product and then not delivering on it. They count on people giving up in frustration if they ever do call for the repair service that is stated as covered in their warranty. Every person you speak with asks for your serial and model number and customer info before they send you off to voice mail options again. Don't they enter this information in their database?

I'm calling the Better Business Bureau. Whirlpool warranty DOES NOT honor the terms of their own written agreement.
     
Read 1 RepliesAdd reply
User Replies:
Old Timer on 05/26/2013:
This sounds just like the old Tiger Direct scam of years past. Tiger would post great deals and sales with prices all based on your sending in a rebate form to get the special deal. The only problem was Tiger made up their own rebate processor and that company NEVER paid the rebates.

They would ignore you and make up every excuse in the book as to why your rebate request was no good. IF you called Tiger Direct they would blame it all on the rebate company (which they owned). Stall, stall and more stalling, all in an effort to wear you down and get you to just give up.

It's called breakage for the company. Tiger would not pay out and kept the money. They were sued many, many times and lost every time. Then The feds got involved and sued them too. That's when Tiger cleaned their dirty little secret up.

Maybe Whirlpool Warranty needs a big lawsuit to get them to start paying out on legitimate claims too?
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Crappy Customer Service and Rebate Information
Posted by on
Rating: 1/51
We bought all brand new appliances from Whirlpool. We really like them, but I do wish we hadn't bought them. We submitted our rebate form within 2 weeks of purchase. We received a post card saying that the date of purchase was not valid for the rebate, which was not true as we purchased on the last date of the rebate. The post card came at the end of March. I didn't get around to calling until today and they said that since I didn't call within 60 days of the purchase they could not give me my rebate. They didn't have the serial numbers but they never contacted me. So we are out 400 dollars because these inefficient people told me the wrong reason I was being denied my rebate.

They suck and I will never purchase Whirlpool again.
     
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Useless appliance
Posted by on
Rating: 1/51
COLUMBIA, SOUTH CAROLINA -- I bought this new side by side refrigerator in 03/2011, it now sits in my kitchen waiting to be serviced for a compressor failure. I never thought I would have a useless Whirlpool product until now. Please never use Whirlpool Products. When I called the company the only assistance I received was the number for a warranty company to but an expensive warranty to get it fixed. I think the company is affiliated with Whirlpool and this seems very suspicious as to integrity issues. Please learn from my experience. I know the company couldn't care less about my issues but maybe someone will read this and avoid my situation. I called everyone I could in that company..The service dept was awful.
     
Read 1 RepliesAdd reply
User Replies:
WP2008 on 04/11/2013:
Hello aclemmonsj. My name is Amber and I am a representative with Whirlpool. We sincerely apologize for the frustrations you have experienced with your refrigerator. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (aclemmonsj) and your ticket number (39937). We would be happy to review your concerns further. Best regards, Amber.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by on
Rating: 1/51
VANCOUVER -- I agree with the other review on this page.
I purchased a stackable Inglis washer/dryer October 2012.
Within two months the washer is not working properly. There are two cyles on this machine - heavy and casual.
On the casual cyle, the machine would stop working after a few minutes and the start light would blink. I had to power off and re-start on the heavy cycle.
A repairman replaced the latch - said Inglis was having problems with the latch.
A week after the latch replacement and four loads later, both cyles are not working now. I was told by Inglis customer service that I could not return until after 3 calls. How crazy is that?

I am going to see if I can return this to Coast Wholesale Appliances.
     
Read 1 RepliesAdd reply
User Replies:
At Your Service on 01/24/2013:
For those reading this review, it may be helpful to point out that Inglis (not Inglish) is a brand line produced by Whirlpool for the low end of the market. They are somewhat the equivalent to their Roper or Estate line. It also may be beneficial that Coast Wholesale is a fairly large appliance store within the Vancouver area.

I'm sorry to see your frustrations. The 'three strike' policy is quite common when repairing merchandise and, even then, only subjects the appliance for exchange after three repairs, it doesn't guarantee the replacement. Basically, most manufacturers, if they're not able to fix the issue within those attempts, will consider an exchange as compared to continually paying a service technician to make service calls.

I'd be surprised if CWA would take it back, as they would not be able to get an R.A. (Return Authorization) for it either.

I wouldn't hesitate to get another service tech out. Just keep good records of each service call.

Best of luck.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Beware of Whirlpool
Posted by on
Rating: 1/51
I purchased a a Whirlpool water cooler D25 in less than a year it keeps freezing up. They will stand by the warranty and replace it if I ship it to California from Ohio. For the price of shipping I could just about buy a new one. This this does't seem fair to me but the company will make out. Who would pay the price to ship if they could buy a new one for about the same price.

I know it's not an expensive item, but when they set it up like this how can you trust them on a major purchase.
     
Read 3 RepliesAdd reply
User Replies:
Alain on 12/19/2012:
It seems that almost everyday there's a Whirlpool complaint here or on other sites. It sure looks like they have a quality problem. Thanks for the review and for warning other consumers.
At Your Service on 12/20/2012:
I've got a considerable amount of appliance background and enjoy helping others whenever I can. As an appliance specialist, I don't hesitate to recommend the entire Whirlpool family of appliances. Overall they are well built and have a good reputation. I actually use and have several other family members using Whirlpool's family of appliances. They all seemed to be well liked.

Unfortunately, at times there are those that can break. I don't think there's a product produced that can't. With that said, however, one should also note that the water cooler line of products are a licensed brand and only serviced through a special set of authorized professionals.

It is important to understand that, in an effort to produce products at lower prices and costs, these service centers don't appear on every corner. This means that the service may require shipping said product. Because the manufacturer cannot control where the customer is in proximity to their nearest service center, it becomes part of the consumers cost to get said product to the service technician.

It is extremely important to understand this is becoming more and more of a common trend. If this becomes important to anyone in making a purchase decision, the consideration for warranty work and location thereof should be discussed prior to purchase -- not thereafter.

If you decide to get it serviced, I think you'll find the cooler works wonderfully. Whirlpool does have many awards going for them.

Best of luck and let us know how things turn out. Thanks for posting.
Tammy on 08/24/2013:
I LOVE my Whirlpool products.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Customer Dissatisfaction
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- In 2010 we purchased a 26 cu ft french door refrigerator. After the first month things started to break. The first thing that went was the light on the water and ice dispenser.

Several months later there was a leak in the drain ( clogged drain) that damaged our refrigerator enclosure...it got all waterlogged and ruined. A repair man had to come and an out of pocket was incurred

Next the freezer light broke and lastly was the ice dispenser. The keypad and computer board for the ice dispenser broke down and costs a hefty price to replace parts and repair.

We did not receive any customer satisfaction from all of these issues. This has warned us about ever purchasing another Whirlpool again!
     
Read 1 RepliesAdd reply
User Replies:
WP2008 on 09/19/2012:
Hi my name is Kyle and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Whirlpool_Digital@Whirlpool.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
A Continuation of My Review on a Whirlpool Product.
Posted by on
Rating: 1/51
Whirlpool after sales service and guarantee. Proved to be as defective, as the product that they make and sell.

After three weeks of both myself and the shop where I bought the defective machine. Trying to get Whirlpool to send an engineer to examine and repair the thing. All to no avail. The shop agreed to change the defective Whirlpool, for another.

Needless to say the ' other ',was not going to be a Whirlpool. It was in fact a Samsung. After my experience of Whirlpool's lamentable products and after sales service. I will never go anywhere near the company again.

As a post script. I live in Southern Spain. One has to hope things are much better in the America.

     
Add reply
Top of Page | Next Page >