I have owned the RBD305PDB10 Whirlpool oven for almost nine years. The electronic control panel (part no 8302967) failed about three months ago. Since that time, I have been seeking to obtain a replacement control panel from Whirlpool. For various reasons unknown, the part has been on back order with a current expected availability date of 01/10/2010 but no guarantee from Whirlpool. I have learned several important lessons from Whirlpool in this process. I should have been satisfied. After all, my oven lasted almost nine years which is good for that product.
Whirlpool has no control over their suppliers and should not be expected to maintain inventory of all their parts for older products. This particular control panel (8302967) supports at least 30 models of Whirlpool, Kitchen aid, Roper and Kenmore products. Whirlpool will offer you a customer loyalty discount of 15% to 20% to purchase a replacement oven, cost about $1,200. The cost of replacing control panel averages around $350. This level of support from Whirlpool certainly encourages me to suggest that you look elsewhere before purchasing your next appliance.
PLANO, TEXAS -- On March 30, 2008 my husband and I purchased an Admiral electric dryer in Plano, Texas. We picked up the appliance on April 3, 2008 and transported it approximately 188 miles to a home we have bought in Seminole, OK. After much effort my husband had our brand new appliance connected and running. PROBLEM. The heating element never even got warm. We then had to disconnect this dryer and buy a new one. Then reload the dryer and return it to the Home Depot we had bought it from in Plano,Texas when we returned on April 6th.
The time and effort it cost us was uncalled for. When I purchase a new item and pay cash for it I expect it to run. My husband and I are senior citizens and this is a burden on us. Over the years I have purchased several Admiral items, but can assure you I will never fork over a dime of our hard-earned money to a company that is putting such poor quality merchandise on the market. Perhaps Admiral needs to check its quality control area and find out what your problem is. Signed ONE VERRRY UNHAPPY CUSTOMER.
BENTON HARBOR, MICHIGAN -- My KitchenAid oven door glass shattered. I called and got the name of their local "approved" vendor. I paid for the replacement part but when the technician tried to install it he found that it was defective! The glass was not centered in the stainless panel and there was a 1/8" gap on one side and the glass overlapped on the other so that the part was too thick for the attachment screws to hold the door together. They had the same defect on several other replacement parts and were going to call Whirlpool for help.
That was over six weeks ago. STILL NO PROPERLY MANUFACTURED PART IN SIGHT! Whirlpool obviously negotiated the lowest cost vendor -- probably in China -- and KitchenAid owners have to suffer as a result! KitchenAid was a good brand when Hobart owned it. Whirlpool is trying to milk the reputation but is unable to support their products. They certainly are no longer worth the premium price. CAVEAT EMPTOR (let the buyer beware), select another brand and make sure that Whirlpool does not own that brand too.
MICHIGAN -- On June 11, 2014 our one-year-old cooktop failed, flashing error F47. We called 18002350065 and were told we'd be called back within 5-7 business days, that the unit needed to be replaced, and that it would be scheduled. No call back came.
On June 26, 2014 we called 18002350065 and got an apology for the delay and a promise of a callback within a day. No callback came. On June 27, 2014 we called 18002350065 and were told that it would take 10-14 days for someone to call us to schedule a replacement. I called corporate headquarters, trying to reach you, and was shunted to a voicemail that promised a callback. None came.
I posted a nasty note on the Whirlpool Facebook wall. Two days later I got a sincere sounding apology from Amber in their digital department, who asked for the model number and serial number, and promised to do what she could. I e-mailed the information promptly. Two days later, nothing has happened. I called a local appliance repair place that does work for Whirlpool - they said they've been replacing the model ICI1500XB 00 (sold by Ikea) in homes all over the area...that it apparently is a product with a serious problem.
Whirlpool? They're absent, ignoring their responsibilities to customers like me. We have tenants who haven't had a cooktop for three weeks, and are being told it will take weeks more to repair. To say this is unacceptable warranty service does not even begin to describe it. Anyone who buys a Whirlpool appliance (they're IKEA's supplier) does so at their own peril. Serial XPU1000422. Model ICI1500XB 00.
BENTON HARBOR, MICHIGAN -- We purchased a Whirlpool range in 2011. The day it was installed it did not work. They sent a repair tech to fix it. One year later, the same problem happened. They tried telling us it was actually a different part that went bad. Not true and it cost us $200 to fix it.
One year later, the same problem happens again. We again contact Whirlpool. Their answer was to sell us a $279 extended warranty plan. Great. The oven will stop working again as soon as the extended warranty expires then they will sell us another one. The extended warranty is more than the repair. This oven is a joke. Whirlpool is a joke. Do not buy Whirlpool products. They do not stand behind their products.
UNKNOWN -- I called Whirlpool to buy an extended warranty on my Jenn-Air refrigerator. I was honest with the customer service representative when she asked if there were any issues with the fridge (big mistakes, I know, honest people get done over every time). The doors need adjusting, I told her, but everything else is perfect. They said I could only buy a 5-year plan ($232) and they normally cover adjusting doors if they don't close properly but because I was honest and told them, they wouldn't cover them for me.
I could still buy the contract, they told me, but just for me (how special I am!) they wouldn't cover that service call if I requested it. If you do, they'll cover it. But not me because I was honest with them. I called 1-800-874-4698 and they transferred me to their extended warranty department. So here's the lesson folks: lie. What a shame that this is what this company does to good people like me.
We had a new refrigerator that worked two days, have now been waiting a week for them to get a repairman out to fix it. They still don't know when someone will be there to get it done. They don't call you back, you have to call everyday and check. I will never buy anything that is made by Whirlpool again. They just keep saying, "We are working on it, sorry for the problem." I asked them if we could have their refrigerator and of course they had no comment.
We also have a brand spanking new microwave with the vent hood and lights that do not work and there again no one to repair it. It never worked. Whirlpool products used to be good and their service was good, now I would not recommend anyone to buy a Whirlpool product. Forget trying to get warranty work done. I would give them a zero rating for their warranty work.
OAKLAND -- I got a letter from Whirlpool warranty service with False information. It stated that I have "the right to schedule no-cost in-home repairs, thanks to your warranty" and urged me to extend the original warranty. I say "No thanks" to your bogus warranty, Whirlpool! Even your original warranty doesn't deliver on its promised coverage.
The display on my Whirlpool Whispure 510 air purifier no longer worked properly so I called their warranty office because my unit was less than a year old and still under the original "warranty." Here's what happened: I would speak to someone in the coverage department then I would (supposedly) be transferred to another dept that would assist me. Instead, I would go through the SAME voice mail options I started with and end up where I started. I went through this countless times.
After I persisted and even read the terms of their own warranty back to them, I was told that I would need to send in my heavy unit for repairs at my own expense (after I received their repair form in 7-10 days). The point of all this is to alert folks to the Whirlpool warranty scam of promising repairs on a faulty product and then not delivering on it.
They count on people giving up in frustration if they ever do call for the repair service that is stated as covered in their warranty. Every person you speak with asks for your serial and model number and customer info before they send you off to voice mail options again. Don't they enter this information in their database? I'm calling the Better Business Bureau. Whirlpool warranty DOES NOT honor the terms of their own written agreement.
I purchased a Whirlpool water cooler D25. In less than a year it keeps freezing up. They will stand by the warranty and replace it if I ship it to California from Ohio. For the price of shipping I could just about buy a new one. This doesn't seem fair to me but the company will make out. Who would pay the price to ship if they could buy a new one for about the same price. I know it's not an expensive item, but when they set it up like this how can you trust them on a major purchase.
Whirlpool after sales service and guarantee proved to be as defective as the product that they make and sell. After three weeks of both myself and the shop where I bought the defective machine. Trying to get Whirlpool to send an engineer to examine and repair the thing. All to no avail. The shop agreed to change the defective Whirlpool, for another.
Needless to say the 'other', was not going to be a Whirlpool. It was in fact a Samsung. After my experience of Whirlpool's lamentable products and after sales service. I will never go anywhere near the company again. As a post script. I live in Southern Spain. One has to hope things are much better in the America.