Whirlpool Consumer Reviews - Page 5

I am writing in hopes of getting an acceptable response. I came home yesterday (5/25/10) from work to find my garage flooded and my living room wood floors soaked with water. The water filter system that we had purchased cracked in 2 places and there was water spewing out for I don't know how long. From the looks of my garage and wood floors, it would seem it had been leaking for HOURS. I brought the defective unit back to LOWES and the manager refused to exchange the DEFECTIVE item for a new item. Saying it was not his problem, it is Whirlpools problem.

He said for all he knew, it could have been dropped. WHAT??? I told him it was not dropped. I came home from work to find there were 2 cracks in the bottom part of the unit and it was spewing water! He still refused to exchange it. All I wanted was the clear plastic part. I did not need any other part and he could have kept the box! He still refused. I ended up buying another one because at this point, I had 2 inches of water in my garage, my wood floors are ruined (have to replace that!!!) and NO WATER! I did purchase a new unit (what choice did I have???!!). I tried calling Whirlpool on my way home but they were closed.

I called them this morning and the customer service representative said it wasn't there problem either. I told her about the damage and she asked me a few questions about where it was, I told her. The unit isn't in any 'freezing' area, so that is not the problem. She did give me an address that I could send the unit to and get a replacement. What good is the replacement now? I already HAD TO BUY ANOTHER UNIT!! What am I going to do with a second unit???

I asked about the service I received at Lowes and she said they don't have anything to do with that. HUH? Doesn't Whirlpool stand by their products when they send them to different stores to be sold??? Why sell a product to consumers and then not STAND BY THEIR PRODUCTS? I don't understand this. I have a mess to clean up which is going to cost me at least $500 and I couldn't get a new filter case???!!! Who is going to pay for the DAMAGE to my floors???

I couldn't believe I had to actually BUY a new unit!!! For this Lowes has lost a customer and so has Whirlpool. What a shame it is when companies can not stand by the products they make. And worse, the store they sell to won't stand by their products either. SHAME on Whirlpool and SHAME on Lowes.

BENTON HARBOR, MICHIGAN -- Our home was completed the end of 2006 and came with a White WHIRLPOOL Stove with black cooktop. After we had used it for about a month, we noticed a stain under the knobs where the vent is on the left. We called the company that our builder had purchased it from (Queen Appliance). They sent a tech out and they ordered a new back panel for the stove and told us it should not do that. A month later it had stained again, and once again a new back panel was put on. After a couple months it did it again. This time we were directed to Whirlpool Customer Service. I should call it ANTI CUSTOMER SERVICE!

They sent another company out who did replace the panel and then tried to charge US for it and said that Whirlpool didn't authorize payment. I refused to pay and after the tech left, I called Whirlpool. After being shuffled around I finally got to a lady who told me they would no longer do any repairs at their cost because I was now past the warranty stage!! She also told me there had been several complaints but not enough to start a recall yet!!

She also told me to clean it real good and put some type of wax on it and that might help the discoloration! I told her I would take it to the board of directors for Whirlpool if need be and she informed me that she was on the board so my complaint would go no further than her!! I sent Whirlpool a very lengthy complaint and never heard a thing or even got a call.

We have since had to replace one burner as well out of our pockets. We are still using the stove with the horrible, (NOW BROWN) stain on the front and show it to everyone who comes over so they will research before buying. We will NEVER buy any product from Whirlpool again. I have read several other complaints about this stove so we are not the only ones who are unhappy with this company!!

Whirlpool appliances had a rebate promo going on from April 1-30, 2013 called Sleek Style, Beautiful Savings Offer # 691-955 with an expiration date of May 30, 2013. You could get $400 in rebates if 4 select appliances were purchased and you followed the directions.

On April 12, 2013 I purchased 4 of the eligible appliances with my credit card... all in the same transaction for a total of a little over $4,000 and sent in all required info, i.e. the rebate form, the serial numbers, and the receipt to the correct address, all within the required time. I have copies of all paperwork. This was not the first rebate promo I had participated in.

Instead of getting a rebate of $400, I got one for $250. Recently I ran across the file with the info in it and realized I had not been given the entire rebate. When I called the number of the rebate center I was told the rebate offer had expired, that it looked as though I had not paid for the microwave (this is not correct - all appliances were paid for at the same time and delivered together) and that's why I didn't get the entire rebate. There was no recourse she said, because the promo had expired.

So... even though I show a receipt from my appliance store where I paid for all 4 appliances at the same time, within the promo times, and even though I sent the information required for the rebate in well before the expiration of the rebate... I lost out on $150 of rebates I should've gotten. Needless to say, I am extremely disappointed in Whirlpool. I own rental property and will not be buying appliances from a company that does not stand by its promises. In fact, due to this experience, I will no longer participate in future rebate programs. If you can't trust a company, don't give them your hard earned money.

MASON, OHIO -- I will never buy another Whirlpool product as long as I live. We purchased all brand new Whirlpool stainless steel products for our Kitchen. I have had nothing but trouble.

Whirlpool Gold refrigerator side by side. When we purchased this item we got a one year extended warranty. Thanks goodness. The ice dispenser in the door broke 4 times under the 2 year warranty. Now the warranty is out and it is broke again. Also the ice maker quit working 2 weeks ago. The rubber piece around the outside of the door that seals the door started falling off a year ago. Now I have a refrigerator that cost close to $2000 that is a piece of crap. Have to make ice the old fashion way.

Dishwasher which was purchased at the same time Whirlpool gold does not work. The dishes have crude all over them and my husband has taken the thing apart about 3 times and completely cleaned all the inside parts. That helps for about a month and the same thing happens again.. Crap all over the dishes. So we have to hand wash the dishes or just use the bottom tray of the dishwasher which still does an okay job but not perfect.

OK now microwave. The door handle broke off 2 years ago hand super glue is holding it on. The inside caught fire because of the metal tray inside touching the side of the microwave. Sears did send someone out on that free of charge because of the fire. They said it was because the plastic pieces that came on the metal tray to keep it from touching the sides had fallen off. WOW.. good thing I was standing right there when it happened. I am out $1000's and don't have the money to get these items fixed. Thanks Whirlpool for ripping us off.

MICHIGAN -- We have pretty much owned Whirlpool appliances all our life. Recently, I remodeled my kitchen and purchased a new stainless steel dishwasher and stainless steel electric range. I like the dishwasher, however running a normal cycle lasts 3 hours. It may be water efficient but not electric. It takes forever! When I placed a service call, the technician walked in didn't do anything and told me that is normal. Nowhere on the appliance info and details in the store does it say it runs a LONG time.

I purchased the range, had it delivered (my mistake that I was not home) and when I opened the door there was a part of the seal that looked like a frayed out jump rope. I called to complain that my range had a flaw. They sent out a serviceman who told me he couldn't really fix it and that my range was assembled wrong. I called again and they sent out a repairman who snipped off the cording and tucked it in the door. He said the 1st repairman got in trouble for telling me that. Also, there is a vent across the top of the door which is a poor design.

While cleaning or cooking, something ran down the vent so now my new range has run marks inside the two windows in the door which you can't get to. Whirlpool's answer? Sorry, that's cosmetic and we can't help you. I asked customer service for the CEO's name and address. They weren't sure. It took several e-mails to get it. It's attached at the bottom and I'm sending him a letter. It doesn't help to ask for a supervisor or manager when calling Customer Service, because they are just as worthless.

One other thing, I purchased these appliances in my name only. My husband has been dead for years and whenever they would call they would ask for him. I cannot tell you how many times I called. We thought we had it fixed. Nope, the other day they called and asked for him again. I cannot tell you hurtful it is to have phone calls to a deceased member of the family. Whirlpool, I'm done with you - even though I need a refrigerator to match the set.

A few years ago Maytag was a free standing company that owned Magic Chef and Jenn-Air. But they were about to be purchased by a Chinese Company when Whirlpool stepped in and with US support was able to buy Maytag. The result has been a disaster for customers of those brands. Customers would in all likelihood been better off if the Chinese company had prevailed. I had a problem with a Magic Chef oven that required a new electronic board that would have cost just over $200 but Whirlpool has discontinued the part and now my only option is to spend much more on a new oven.

The customer service representative at Whirlpool said, "but it's a 15 year old over." So? Are we compelled to purchase a new oven every few years. I think that is utter contempt for customers. I will have to buy a new oven but of course it will not be a Whirlpool, Magic Chef, Jenn-Air or a Maytag. Most likely it will be a European brand. But I was hit with the same customer disregard again. I dropped a pan on my Jenn-Air range top, an expensive, top of the line product. And Guess what? Whirlpool discontinued the glass cook top a $240 item.

These things do break with some regularity so I must assume that Whirlpool feels they will get more business by screwing customers of those brands. I for one will not buy any product made by this arrogant company that has such a blatant disregard for customers. This harks back to the old day of terrible quality when planned obsolescence was the excuse given for such poor quality and products that failed to last. When customer had no options this may have appeared to have led to more sales but customers did find options. Unfortunately the US appliance manufacturers have no notion of customers or quality.

BENTON HARBOR, MICHIGAN -- We purchased this washing machine for my elderly mother that wasn't looking for a whole bunch of do dads and after reading the reviews they were for the most part OK. The only complaint was that it was loud. Well she can't hear well anyway so that wasn't an issue. After a little over a year later the inlet valve cracked and leaked and caused damage on the first floor so I contacted Admiral service through the number provided in the enclosed product materials who in turn gave me the numbers of authorized service companies in our area.

I contacted and arranged for the repair and when the tech came out said that after closer inspection that this part must have leaking slowly for some time because the whole transmission was rusted. He showed me just what he found and the transmission looked like it was 10 yrs old. It even had left a rust stain on the linoleum. After seeing this and based on his comments I called back Admiral Customer Service and demanded they covered the repair because that this had been leaking for quite some time.

After the representative who I spoke to spoke to her supervisor they agreed to pay for the repair and asked me to fax some information to them which I did. This was over 2 mos ago. They did tell me that it would take 6-8 weeks to process. OK well today I called and lo and behold they said that they did see that we were supposed to get reimbursed but it hadn't been processed so after sitting on hold some more I asked to speak to a supervisor who said that she was handling it as we spoke.

OK so how long will it take? Another 6-8 weeks? This is unacceptable! And if she just handled it while we were speaking then why is going to take 8 weeks to get a check? This isn't customer service, this is a disgrace. It takes four months to cut a check. I should have sued them for the damage to the basement and based on my call today I just might. I STRONGLY URGE ANYONE TO THINK TWICE ABOUT PURCHASING THEIR PRODUCTS especially if you care about the quality and service you'll get for your hard earned money. They're a lot of companies out there that care about their customers and Admiral ie Whirlpool isn't one of them.

This is my second bad experience with customer service and the Whirlpool website discrepancies with their parts list. I now have a parts list that supposedly is the correct one for my refrigerator. I received this today from Judy who responded to my earlier problem with getting the correct part number for a shelf I needed. They have sent me 2 so far and are sending me a third that is not listed as the one I need on the parts list. I have yet another problem where the website and the parts list are not compatible.

I am attempting to register for a "water filter subscription." I am using the paper insert that came with my refrigerator and refers me to www.Whirlpool.com/subscription. I first attempted to use my model number, but the website states the following: "We couldn't find the refrigerator model number you entered. Please double check your model number, or search by refrigerator style."

When I attempt to enroll using the option to select a side-by-side refrigerator and then the illustration that shows where my water filter fits it produces 2 results, neither of which look like the filter I installed. I now have the parts list that I was sent that states that the water filter part number is W10295370 which is different that the two that the website says I should order. So I am totally confused by which part to order. The one recommended on the website (which cannot find my model) or this one shown in the parts list which has proven wrong in the past.

I then tried to call the 800-901-2042 number that is also listed on this sheet as the number to call to "join our subscription service to ensure cleaner, fresher drinking water and ice from your Whirlpool Refrigerator" and you will "even pay the shipping charges" to enroll. I spoke with Pam who asked for the part number I needed to order. I explained that I was trying to enroll in the Water Filter Subscription that that the website and parts order paperwork refer to two different part numbers. Not only did she not offer to enroll me, but offered no assistance other than referring me back to the website which is WRONG!!!

The paperwork that is provided along with the refrigerator specifically states that I can call this number to enroll. I guess someone should tell the customer service reps that this is a service that they offer. I am completely at a loss as to how to proceed.

BENTON HARBOR, MICHIGAN -- Purchased: July 22, 2005. Where: hhgregg. Reliable: Mostly. Recommend it: NO. Model ED5SHAMM010 Serial SS1433893. Over ten years ago, I was told Whirlpool appliances were great. One of the best on the market. The prices are expensive compared to some brands, but in the long run, they last. On July 23, 2005, I purchased a Whirlpool microwave, within 1 year the door jammed and I was unable to ever open that door again. I threw it away.

At that same time, I purchased a side by side refrigerator/freezer. Within 2 years from the date of purchase, the refrigerator/freezer stayed hot. I called Whirlpool at 1-800-253-1301 to tell them the problem. The lady did not help me. Two weeks ago (March 2010), I thought a helicopter was circling over my home. It was the refrigerator making a rattling noise. It stopped after 20 minutes. Then last week, March 15, the rattling returned, but much louder. It rattled for 24 hours. The next day, I call Whirlpool. Since I did not have an extended warranty, I had to pay for everything.

Do refrigerators go bad in 4 1/2 years? I paid over $1,200 for it. Whirlpool scheduled an appointment for me with A & E Factory. The repairman removed a plastic baby fan called “condenser” located on the back of the refrigerator. It was plastic and was replaced it with a thin tin metal fan. The rattling did stop. The service man stated, Whirlpool is using plastic parts now, and they are having problems with their appliances. The cost for the part was $100.00; service trip to my home $70.00 and $160.00 labor. The bill total was $327.00 and he was in my home for 15 minutes.

When I purchased the microwave and refrigerator/freezer, I also purchased washer & dryer and AccuBake System (self cleaning stove) and dishwasher. So far, I have not had any problems the stove or the dishwasher.
I am very disappointed with the problems I have been having with Whirlpool products. I am sorry, but I will NEVER buy anything from Whirlpool again. I am writing this so other customers can BEWARE!!!

PS: Whirlpool wanted me to get the part number from the repairman. Call Whirlpool and Whirlpool would sell the parts to me for 1/2 price or $50.00. That meant a second visit from A & E Factory--which meant trip cost $70.00 and labor. It was cheaper for me to cough up the 100.00 on a one trip visit. It is hard for me to believe a refrigerator going bad at all after 4 years. Also, the refrigerator still be hot sometimes.

VERO BCH,, FLORIDA -- We purchased the duets in March 2005 with an extended warranty. Within the 3rd month the water pump was replaced and again the next month. Replaced by repairman outside of the company I purchased them from. Out of all the repairman that company was the only one that seemed to want to fix the junk. Code numbers began popping up and the clothes were not smelling clean and wasn't drying in the timely manner as per the sale. So I called and repairman became coming from the company I purchased them from. 13 repairman, there was no real explanation just how I was washing my clothes incorrectly.

Little did they now I use the HE and only half due to the salt generator for the house as I always have. Of course the warranty ran out and it still is not fixed. I called a local repair service to ask them about the problems and boy did I get an education. Did you know the one drum is warrantied for life and it costs three hundred dollars for the repairman for 4 hours to replace it.

He did say the tripod located on the 1st drum collects the soap and softener and this is why we get the smell of dirt on our fabric. I have overspent on the tablets they produced to prevent paying warranty claims. For the last 6 months I go to place dirty laundry in the washer a day after my last load and find that it filled the drum up with water without me using it.

So WHIRPOOL are you going to leave us hanging when you know your product is not worth the money we spent and send our electric bill soaring on your so called energy efficient washer and dryer. Yeah I haven't saved money or water. I have to wash 4 towels sometimes twice. How is that energy efficient. My things don't get dried in a timely manner because they don't get spun with the washer enough. I'm still waiting for a refund since you wouldn't take them back the 3rd month I started hating them.