Whirlpool - Page 5

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1.1 out of 5, based on 60 ratings and
154 reviews & complaints.
www.whirlpool.com


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Defective Product
Posted by on
Rating: 1/51
I had a Whirlpool electric range installed in my home on 7/25/13. My wife used the large burner on the stove to boil water on 8/8/13 and noticed that the chrome drip pan, under the burner, had discolored because of the heat. I took the drip pan back to the store where I purchased the range from and they kindly gave me a replacement drip pan. We tried it again with the same results.

On 8/14/13, I contacted Whirlpool Customer Service and the person I talked to stated that Whirlpool was aware of this problem and suggested that I get a new set of drip pans for the stove and when I entertain people and want the stove to look nice, replace them with the new ones. I stated to him that I didn't feel that it was responsibility of the store where I bought to replace the pans. I felt that Whirlpool was aware of the problem and apparently was doing nothing to correct it. I said if that was the only solution, I felt Whirlpool should supply the set of 4 drip pans to me for free.. He said that he would have to talk to his supervisor about that. Shorty thereafter he came back on the phone and said Whirlpool would not do that.

No more Whirlpool appliance for me.
     
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Very Unhappy With Ice Maker, Received No Help From Customer Service
Posted by on
Rating: 1/51
My $1,500. Whirlpool Ice Machine failed while on a trip to the Bahamas. It is less than a year old. I was told because the product was taken out of the USA that my warranty is void. This means that any purchase that is installed on cruising vessels have no warranty even though it is just a short trip to the Islands and back. Very ridiculous and I will never purchase another Whirlpool or Kitchen Aid product.

Further to this we have met other people that have called in and received explanations of what is wrong and then received parts at their US address which they are responsible to get the location needed. I was willing to absorb all of the shipping costs as expected.

I thought when purchasing this brand we were getting a company that could be relied on. OBVIOUSLY NOT.
     
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$1200 machine a total loss after 5 years
Posted by on
Rating: 1/51
BOSTON, MASSACHUSETTS -- After almost 5 years of satisfactory performance, our $1200 Whirlpool Duet washing machine WFW9400SU1 requires repairs costing over $1100. Similar to another complaint listed, some parts rusted out, leading to extensive damage during use, which we realized only after the spin cycle became incredibly loud. Now the entire guts of the machine (bearing, drum, arm, casing, etc) need to be replaced - $900 parts and $200 labor. I trust my repair man (who said they'd seen this type of problem before with Whirlpool) especially because he recommended buying a new machine instead. I called Whirlpool, and they said they could do nothing for me which made me very angry.

This is a mechanical problem that could have been avoided by using proper materials. Whatever happened to the washing machines that would last 15-20 years?
     
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Whirlpool Will Not Honor It's Warranty on Its Air Purifier
Posted by on
Rating: 1/51
OAKLAND -- I got a letter from Whirlpool warranty service with False information. It stated that I have "the right to schedule no-cost in-home repairs, thanks to your warranty" and urged me to extend the original warranty.

I say "No thanks" to your bogus warranty, Whirlpool! Even your original warranty doesn't deliver on its promised coverage.

The display on my Whirlpool Whispure 510 air purifier no longer worked properly so I called their warranty office because my unit was less than a year old and still under the original "warranty". Here's what happened:

I would speak to someone in the coverage department. Then I would (supposedly) be transferred to another dept that would assist me. Instead, I would go though the SAME voice mail options I started with and end up where I started. I went through this countless times.

After I persisted and even read the terms of their own warranty back to them, I was told that I would need to send in my heavy unit for repairs at my own expense (after I received their repair form in 7-10 days).

The point of all this is to alert folks to the Whirlpool warranty scam of promising repairs on a faulty product and then not delivering on it. They count on people giving up in frustration if they ever do call for the repair service that is stated as covered in their warranty. Every person you speak with asks for your serial and model number and customer info before they send you off to voice mail options again. Don't they enter this information in their database?

I'm calling the Better Business Bureau. Whirlpool warranty DOES NOT honor the terms of their own written agreement.
     
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Crappy Customer Service and Rebate Information
Posted by on
Rating: 1/51
We bought all brand new appliances from Whirlpool. We really like them, but I do wish we hadn't bought them. We submitted our rebate form within 2 weeks of purchase. We received a post card saying that the date of purchase was not valid for the rebate, which was not true as we purchased on the last date of the rebate. The post card came at the end of March. I didn't get around to calling until today and they said that since I didn't call within 60 days of the purchase they could not give me my rebate. They didn't have the serial numbers but they never contacted me. So we are out 400 dollars because these inefficient people told me the wrong reason I was being denied my rebate.

They suck and I will never purchase Whirlpool again.
     
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Useless appliance
Posted by on
Rating: 1/51
COLUMBIA, SOUTH CAROLINA -- I bought this new side by side refrigerator in 03/2011, it now sits in my kitchen waiting to be serviced for a compressor failure. I never thought I would have a useless Whirlpool product until now. Please never use Whirlpool Products. When I called the company the only assistance I received was the number for a warranty company to but an expensive warranty to get it fixed. I think the company is affiliated with Whirlpool and this seems very suspicious as to integrity issues. Please learn from my experience. I know the company couldn't care less about my issues but maybe someone will read this and avoid my situation. I called everyone I could in that company..The service dept was awful.
     
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Posted by on
Rating: 1/51
VANCOUVER -- I agree with the other review on this page.
I purchased a stackable Inglis washer/dryer October 2012.
Within two months the washer is not working properly. There are two cyles on this machine - heavy and casual.
On the casual cyle, the machine would stop working after a few minutes and the start light would blink. I had to power off and re-start on the heavy cycle.
A repairman replaced the latch - said Inglis was having problems with the latch.
A week after the latch replacement and four loads later, both cyles are not working now. I was told by Inglis customer service that I could not return until after 3 calls. How crazy is that?

I am going to see if I can return this to Coast Wholesale Appliances.
     
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Beware of Whirlpool
Posted by on
Rating: 1/51
I purchased a a Whirlpool water cooler D25 in less than a year it keeps freezing up. They will stand by the warranty and replace it if I ship it to California from Ohio. For the price of shipping I could just about buy a new one. This this does't seem fair to me but the company will make out. Who would pay the price to ship if they could buy a new one for about the same price.

I know it's not an expensive item, but when they set it up like this how can you trust them on a major purchase.
     
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Customer Dissatisfaction
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- In 2010 we purchased a 26 cu ft french door refrigerator. After the first month things started to break. The first thing that went was the light on the water and ice dispenser.

Several months later there was a leak in the drain ( clogged drain) that damaged our refrigerator enclosure...it got all waterlogged and ruined. A repair man had to come and an out of pocket was incurred

Next the freezer light broke and lastly was the ice dispenser. The keypad and computer board for the ice dispenser broke down and costs a hefty price to replace parts and repair.

We did not receive any customer satisfaction from all of these issues. This has warned us about ever purchasing another Whirlpool again!
     
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A Continuation of My Review on a Whirlpool Product.
Posted by on
Rating: 1/51
Whirlpool after sales service and guarantee. Proved to be as defective, as the product that they make and sell.

After three weeks of both myself and the shop where I bought the defective machine. Trying to get Whirlpool to send an engineer to examine and repair the thing. All to no avail. The shop agreed to change the defective Whirlpool, for another.

Needless to say the ' other ',was not going to be a Whirlpool. It was in fact a Samsung. After my experience of Whirlpool's lamentable products and after sales service. I will never go anywhere near the company again.

As a post script. I live in Southern Spain. One has to hope things are much better in the America.

     
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