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Whirlpool/Admiral/Non Customer Service
By -

BENTON HARBOR, MICHIGAN -- We purchased this washing machine for my elderly mother that wasn't looking for a whole bunch of do dads and after reading the reviews they were for the most part OK. The only complaint was that it was loud. Well she can't hear well anyway so that wasn't an issue. After a little over a year later the inlet valve cracked and leaked and caused damage on the first floor so I contacted Admiral service through the number provided in the enclosed product materials who in turn gave me the numbers of authorized service companies in our area.

I contacted and arranged for the repair and when the tech came out said that after closer inspection that this part must have leaking slowly for some time because the whole transmission was rusted. He showed me just what he found and the transmission looked like it was 10 yrs old. It even had left a rust stain on the linoleum. After seeing this and based on his comments I called back Admiral Customer Service and demanded they covered the repair because that this had been leaking for quite some time.

After the representative who I spoke to spoke to her supervisor they agreed to pay for the repair and asked me to fax some information to them which I did. This was over 2 mos ago. They did tell me that it would take 6-8 weeks to process. OK well today I called and lo and behold they said that they did see that we were supposed to get reimbursed but it hadn't been processed so after sitting on hold some more I asked to speak to a supervisor who said that she was handling it as we spoke.

OK so how long will it take? Another 6-8 weeks? This is unacceptable! And if she just handled it while we were speaking then why is going to take 8 weeks to get a check? This isn't customer service, this is a disgrace. It takes four months to cut a check. I should have sued them for the damage to the basement and based on my call today I just might. I STRONGLY URGE ANYONE TO THINK TWICE ABOUT PURCHASING THEIR PRODUCTS especially if you care about the quality and service you'll get for your hard earned money. They're a lot of companies out there that care about their customers and Admiral ie Whirlpool isn't one of them.

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Whirlpool Lousy Customer Service - Yet Another Problem.
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This is my second bad experience with customer service and the Whirlpool website discrepancies with their parts list. I now have a parts list that supposedly is the correct one for my refrigerator. I received this today from Judy who responded to my earlier problem with getting the correct part number for a shelf I needed. They have sent me 2 so far and are sending me a third that is not listed as the one I need on the parts list. I have yet another problem where the website and the parts list are not compatible.

I am attempting to register for a "water filter subscription." I am using the paper insert that came with my refrigerator and refers me to www.Whirlpool.com/subscription. I first attempted to use my model number, but the website states the following: "We couldn't find the refrigerator model number you entered. Please double check your model number, or search by refrigerator style."

When I attempt to enroll using the option to select a side-by-side refrigerator and then the illustration that shows where my water filter fits it produces 2 results, neither of which look like the filter I installed. I now have the parts list that I was sent that states that the water filter part number is W10295370 which is different that the two that the website says I should order. So I am totally confused by which part to order. The one recommended on the website (which cannot find my model) or this one shown in the parts list which has proven wrong in the past.

I then tried to call the 800-901-2042 number that is also listed on this sheet as the number to call to "join our subscription service to ensure cleaner, fresher drinking water and ice from your Whirlpool Refrigerator" and you will "even pay the shipping charges" to enroll. I spoke with Pam who asked for the part number I needed to order. I explained that I was trying to enroll in the Water Filter Subscription that that the website and parts order paperwork refer to two different part numbers. Not only did she not offer to enroll me, but offered no assistance other than referring me back to the website which is WRONG!!!

The paperwork that is provided along with the refrigerator specifically states that I can call this number to enroll. I guess someone should tell the customer service reps that this is a service that they offer. I am completely at a loss as to how to proceed.

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Buyer Beware
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BENTON HARBOR, MICHIGAN -- Purchased: July 22, 2005. Where: hhgregg. Reliable: Mostly. Recommend it: NO. Model ED5SHAMM010 Serial SS1433893. Over ten years ago, I was told Whirlpool appliances were great. One of the best on the market. The prices are expensive compared to some brands, but in the long run, they last. On July 23, 2005, I purchased a Whirlpool microwave, within 1 year the door jammed and I was unable to ever open that door again. I threw it away.

At that same time, I purchased a side by side refrigerator/freezer. Within 2 years from the date of purchase, the refrigerator/freezer stayed hot. I called Whirlpool at 1-800-253-1301 to tell them the problem. The lady did not help me. Two weeks ago (March 2010), I thought a helicopter was circling over my home. It was the refrigerator making a rattling noise. It stopped after 20 minutes. Then last week, March 15, the rattling returned, but much louder. It rattled for 24 hours. The next day, I call Whirlpool. Since I did not have an extended warranty, I had to pay for everything.

Do refrigerators go bad in 4 1/2 years? I paid over $1,200 for it. Whirlpool scheduled an appointment for me with A & E Factory. The repairman removed a plastic baby fan called “condenser” located on the back of the refrigerator. It was plastic and was replaced it with a thin tin metal fan. The rattling did stop. The service man stated, Whirlpool is using plastic parts now, and they are having problems with their appliances. The cost for the part was $100.00; service trip to my home $70.00 and $160.00 labor. The bill total was $327.00 and he was in my home for 15 minutes.

When I purchased the microwave and refrigerator/freezer, I also purchased washer & dryer and AccuBake System (self cleaning stove) and dishwasher. So far, I have not had any problems the stove or the dishwasher.
I am very disappointed with the problems I have been having with Whirlpool products. I am sorry, but I will NEVER buy anything from Whirlpool again. I am writing this so other customers can BEWARE!!!

PS: Whirlpool wanted me to get the part number from the repairman. Call Whirlpool and Whirlpool would sell the parts to me for 1/2 price or $50.00. That meant a second visit from A & E Factory--which meant trip cost $70.00 and labor. It was cheaper for me to cough up the 100.00 on a one trip visit. It is hard for me to believe a refrigerator going bad at all after 4 years. Also, the refrigerator still be hot sometimes.

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Whirlpool Doesn't Care What They Sell as Long as They Get There Money
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VERO BCH,, FLORIDA -- We purchased the duets in March 2005 with an extended warranty. Within the 3rd month the water pump was replaced and again the next month. Replaced by repairman outside of the company I purchased them from. Out of all the repairman that company was the only one that seemed to want to fix the junk. Code numbers began popping up and the clothes were not smelling clean and wasn't drying in the timely manner as per the sale. So I called and repairman became coming from the company I purchased them from. 13 repairman, there was no real explanation just how I was washing my clothes incorrectly.

Little did they now I use the HE and only half due to the salt generator for the house as I always have. Of course the warranty ran out and it still is not fixed. I called a local repair service to ask them about the problems and boy did I get an education. Did you know the one drum is warrantied for life and it costs three hundred dollars for the repairman for 4 hours to replace it.

He did say the tripod located on the 1st drum collects the soap and softener and this is why we get the smell of dirt on our fabric. I have overspent on the tablets they produced to prevent paying warranty claims. For the last 6 months I go to place dirty laundry in the washer a day after my last load and find that it filled the drum up with water without me using it.

So WHIRPOOL are you going to leave us hanging when you know your product is not worth the money we spent and send our electric bill soaring on your so called energy efficient washer and dryer. Yeah I haven't saved money or water. I have to wash 4 towels sometimes twice. How is that energy efficient. My things don't get dried in a timely manner because they don't get spun with the washer enough. I'm still waiting for a refund since you wouldn't take them back the 3rd month I started hating them.

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Whirlpool Customer Experience More Like Nightmare Vortex
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NEW YORK, NEW YORK -- I own a HEPA air purifier made by Whirlpool, the "whispure" larger model. It requires a HEPA filter each year that costs $100. I ordered it through Whirlpool this spring. Little did I know. First of all I live in a large city. They shipped me a HEPA filter (made of a papery material) via FedEx "no signature required". FedEx left a note on the front door of my building saying they put it near the "side door". I live in an apartment building in a large city. Needless to say I never got the item. There is no way to specify shipping with signature required when ordering online from them.

When I called to address the absence of my $100 filter, I was put through an amazingly bad customer experience. The first customer service person was nice, then hung up on me, after telling me I'd be transferred. The second person told me they "could not track orders placed over the internet" and had no department that could do so. They also told me there was no way for them to ship me a replacement with "signature required" because they shipped everything "no signature required" always.

I called Whirlpool a third time and was told the item had not been shipped yet and was due to ship the following Monday via UPS. They suggested I wait and see if it came again. FedEx had shipped the package to me from Whirlpool, but no one knew where it was. The fourth time I called, customer service told me they could probably send a free replacement. They were going to call me back and then did not.

I called a fifth time and was told they had absolutely no record of any order at all, not the first one, nor the replacement but I could order another filter, pay another $100, and then if another order was discovered at a future date, my credit card would be refunded three or four months later. (I'm not kidding.) The sixth person in customer service I spoke with offered to get a manager to help, and that person transferred me to some company other than Whirlpool. There some person said they had nothing to do with Whirlpool orders and asked me why was I calling them.

On my seventh and last call, I demanded a manager. The manager was rude and informed me the loss of the order was my problem to take up with FedEx. At this point I started screaming at them and the end result was they shipped me a replacement filter by next day delivery: No signature required. This one got here and another tenant in the building put it in front of my door.

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Lowes Poor Service
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LA PALMA, CALIFORNIA -- Purchase 3 years ago Whirlpool washer top of line top loader and Lowes extended warranty. Don't ever be conned by Lowes snake oil policy of "if we can't fix it in 3 visits we will replace it at no charge - no if ands or buts". What it means is they will review the repair but only replace if they want to and only give store credit. Machine will not stop filling and has flooded house at least 7 times, carpet and flooring ruined after 5 repair visits. Lowes comment, "we don't pay for damage even if our repair is faulty."

I have not had a washer since before Christmas and it is a household of 6. Lowes keeps saying they understand but do nothing, they farm out the repair work and get amnesia when you mention their printed plain to read warranty.

Update: called lowes one more time and was told that they still would not replace machine that 5 different repairmen could not figure out how to fix and could they try again. After 5 days off work for worthless repair tries I said "no and do not come back." I was going to buy another washer and not from them, in fact since I am only 1/2 block from their store at my business the washer would be in front of my plant with lemons painted on it and I was seeking other ways to get my money refunded. The next day they called and offered to refund my purchase price, I accepted and want to get this bad taste out of my mouth and move on.

Don't be fooled, they are a good store unless you expect them to honor their written word. Today I am going to purchase a new washer from another company and hope they are better than Lowes. They could not be much worse.

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Complaints on Whirlpool Part - Wait
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Part W10244191 has been on backorder for since Aug 2010 and still Dec. 10 on backorder. Over 2,000++ parts. I actually received W10244191 to find out that the part does not fit correctly to replace the old circuit board PN 8302319 (old part#). The connector is smaller in old one and bigger on new one so the touch pad does not match up and give error messages still. WORTHLESS COMPANY. I have a $3,000 oven that 100% has not worked for over 2 1/2 months. Ready for a new oven BUT feel Whirlpool should replace/discount oven since this part is still in manufacturing the part correctly, SHOULD BE A RECALL. This is not acceptable!!!

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Whirlpool Double Oven Control Board Part Unavailable
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My husband and I are extremely frustrated that a key replacement part for our Whirlpool oven (the control board) is on back order with NO ETA. We were unable to use our oven for Thanksgiving and will probably not be able to use it for the remainder of the holiday season. We've contacted Whirlpool on two occasions - on the first, they told us the part would be available Dec. 10th, on the second, they said that field was now blank in their database and they had no idea when they would have it.

They did not offer to rectify the situation in any way and don't seem to understand that while there are many, many customers waiting for THEIR broken part, all those customers cannot bake in their homes. I am completely dissatisfied with the customer service we received when calling their support line.

I'm not sure if they're trying to get me to spend $2,000 on a new double oven or what - but I feel that they have been completely unprofessional in how they're handling this backorder situation. The last shipment they sent out was in early Oct - so for two months they have not made any of these parts available and the wait list of customers just continues to grow and grow. I will not be buying from Whirlpool again.

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Whirlpool Poor Service
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CROYDON SURREY, COLORADO -- We purchased a top of the range Whirlpool washing machine on the recommendation of our local shop. It was fine for 9 months then it went completely dead. They came to it and said they would have to order parts for it and would return in a week which they did. It worked fine for 1 day and has now stopped working again.

They are due to come out to it on Tuesday 3-05-10 and will almost certainly say they don't have the part in stock and will be back in another week. This will mean that the machine will have worked for 1 day in 4 weeks due to their problem of not stocking parts, this is not customer service but a way of saving money while inconveniencing customer to the max!

I call customer service who should change their name to lack of customer service and spoke to a ** there who was a fully qualified back room lawyer who would not help in anyway when I said the goods are not of merchantable quality. She said, "We don't have a contract with you!" Be warned, this company does not give a ** about customer service and I hope this note deters you from buying any product from Whirlpool. You have been warned. Whirlpool sucks.

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Whirlpool Gold Double Oven Control Board
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Third control panel. Part # 8302967. Cost me $1200 total. See this for all of the others. Class Action Lawsuit... Emge & Associates is investigating gas and electric ovens manufactured by Whirlpool, including such popular brands as Whirlpool, Jenn-Air, KitchenAid and Maytag.

The firm is investigating reports that the electronic control panel on certain models is subject to failure after a limited number of uses of the appliances' "€œself-cleaning" setting. While most foods are cooked at temperatures reaching 375 degrees, the "€œself-cleaning" setting raises the interior oven temperature to 1,400 degrees. Due to defects in the design and or manufacturing, the electronics contained on many ranges are damaged by extremely high heat.

Repairs to damaged control panels typically cost in excess of $300 per replacement. If you have experienced failure of the control panel in your range after using the "€œself-cleaning€" setting, you can join this investigation by contacting Emge & Associates at (800) 629-3409 or (619) 618-2974.

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Whirlpool Rating:
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1.2 out of 5, based on 38 ratings and
132 reviews & complaints.
Contact Information:
Whirlpool
2000 North M63
Benton Harbor, MI 49022
616-923-5000 (ph)
616-923-5038 (fax)
www.whirlpool.com
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