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Very Unhappy With Ice Maker, Received No Help From Customer Service
Posted by Jamesordonna on 06/24/2013
My $1,500. Whirlpool Ice Machine failed while on a trip to the Bahamas. It is less than a year old. I was told because the product was taken out of the USA that my warranty is void. This means that any purchase that is installed on cruising vessels have no warranty even though it is just a short trip to the Islands and back. Very ridiculous and I will never purchase another Whirlpool or Kitchen Aid product.

Further to this we have met other people that have called in and received explanations of what is wrong and then received parts at their US address which they are responsible to get the location needed. I was willing to absorb all of the shipping costs as expected.

I thought when purchasing this brand we were getting a company that could be relied on. OBVIOUSLY NOT.
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$1200 machine a total loss after 5 years
Posted by Gailnel456 on 06/01/2013
BOSTON, MASSACHUSETTS -- After almost 5 years of satisfactory performance, our $1200 Whirlpool Duet washing machine WFW9400SU1 requires repairs costing over $1100. Similar to another complaint listed, some parts rusted out, leading to extensive damage during use, which we realized only after the spin cycle became incredibly loud. Now the entire guts of the machine (bearing, drum, arm, casing, etc) need to be replaced - $900 parts and $200 labor. I trust my repair man (who said they'd seen this type of problem before with Whirlpool) especially because he recommended buying a new machine instead. I called Whirlpool, and they said they could do nothing for me which made me very angry.

This is a mechanical problem that could have been avoided by using proper materials. Whatever happened to the washing machines that would last 15-20 years?
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Posted by John Nicholson on 2013-06-01:
You paid too much for a machine to just wash clothes. No appliance lasts very long nowadays. It is a crap shoot. Best to buy a basic machine without all the bells and whistles and with as few digital controls, etc. as possible. We just bought one a few months ago, both a washer and dryer for something like $500 total. When they break, we will wander over to Lowes, get a couple of cheap ones for them to deliver for free and have them take the broken ones away for free. Now you know.
Posted by trmn8r on 2013-06-01:
"Whatever happened to the washing machines that would last 15-20 years?"

That appears to be a thing of the past. Kitchen appliances are made to last seven (7!) years today. I would advise buying low frills washers/driers - the kind that "waste" water but don't waste your money as fast.
Posted by FoDaddy19 on 2013-06-01:
I don't think you'll find any appliance that lasts 15-20 years anymore.. These days, if you can get 8 years out of any given major appliance, you're doing quite well. With that said, I would expect a bit more than 5 years out of a $1200 washer, but at the same time I would not expect the manufacturer to do anything for you after 5 years though.
Posted by Helpful Technician on 2013-06-02:
First, it's important to know that most appliances don't last fifteen or twenty years
Posted by GenuineNerd on 2013-06-02:
The basic $300-$400 washing machines that still use the old fashioned knob controls end up being a better value than these newfangled machines with their radical designs and control panels, that seem to have a high failure rate.
Posted by andbran on 2013-06-02:
go back to a top loader. never had any major problems with them
Posted by GenuineNerd on 2013-06-02:
As for appliance longevity, my mother is still using a Maytag washing machine that she bought in 1974. In 39 years of service, all it needed was one belt replacement. Still works like a charm. The matching dryer never needed repairs.
Posted by So frustrated on 2013-06-22:
My 800 dollar duet lasted eighteen months...I would be thrilled with five years
Posted by oldmaytags on 2013-09-05:
I think that most appliances built in the last decade or so won't last 15-20 years, but we bought a mid-range Maytag washer and dryer in 1993 and the only thing I've ever had to replace was a belt. That was 2 years ago. There are no holes in our clothes, no shredding, no leaks, no rusting. We have moved house 5 times since we bought them, and they've been brilliant.
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Whirlpool Will Not Honor It's Warranty on Its Air Purifier
Posted by Leetsoflias on 05/26/2013
OAKLAND -- I got a letter from Whirlpool warranty service with False information. It stated that I have "the right to schedule no-cost in-home repairs, thanks to your warranty" and urged me to extend the original warranty.

I say "No thanks" to your bogus warranty, Whirlpool! Even your original warranty doesn't deliver on its promised coverage.

The display on my Whirlpool Whispure 510 air purifier no longer worked properly so I called their warranty office because my unit was less than a year old and still under the original "warranty". Here's what happened:

I would speak to someone in the coverage department. Then I would (supposedly) be transferred to another dept that would assist me. Instead, I would go though the SAME voice mail options I started with and end up where I started. I went through this countless times.

After I persisted and even read the terms of their own warranty back to them, I was told that I would need to send in my heavy unit for repairs at my own expense (after I received their repair form in 7-10 days).

The point of all this is to alert folks to the Whirlpool warranty scam of promising repairs on a faulty product and then not delivering on it. They count on people giving up in frustration if they ever do call for the repair service that is stated as covered in their warranty. Every person you speak with asks for your serial and model number and customer info before they send you off to voice mail options again. Don't they enter this information in their database?

I'm calling the Better Business Bureau. Whirlpool warranty DOES NOT honor the terms of their own written agreement.
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Posted by Old Timer on 2013-05-26:
This sounds just like the old Tiger Direct scam of years past. Tiger would post great deals and sales with prices all based on your sending in a rebate form to get the special deal. The only problem was Tiger made up their own rebate processor and that company NEVER paid the rebates.

They would ignore you and make up every excuse in the book as to why your rebate request was no good. IF you called Tiger Direct they would blame it all on the rebate company (which they owned). Stall, stall and more stalling, all in an effort to wear you down and get you to just give up.

It's called breakage for the company. Tiger would not pay out and kept the money. They were sued many, many times and lost every time. Then The feds got involved and sued them too. That's when Tiger cleaned their dirty little secret up.

Maybe Whirlpool Warranty needs a big law suit to get them to start paying out on legitimate claims too?
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Whirlpool Is Not What It Used To Be
Posted by Cjfriedel on 05/07/2013
BALTIMORE, MARYLAND -- 4 2013: contacted Corporate office AFTER 1.5 year old Duet washer needed new control panel at the cost of $ 940.

When using the washer there is and always has been a severe vibration and the machine walks out of place.

Repair person #1 came just after washer install and told me nothing wrong . N/C

Repair person #2 several months later, the repairman told me the same thing, but advised me to put a commercial grade non slip rubber mat under the machine, which I did, at the cost of $80 + $99. service chg.

4 2013: told that I need to have $940. work.& advised me to take the unit OFF the pedestal to reduce the excessive vibration in the machine. It was this vibration that caused the need to replace the control panel. The repair man told me that this is a common problem with these machines and not an isolated incident.
Cost of pedestal: $263.67

After speaking with your customer relations people in the executive office, Gwen gave authorization to pay for the panel replacement but not the removal of the machine from the pedestal. If Whirlpool had placed the correct panel in the correct box, I would have had only one service call to repair this on 12 April. However, I had to stay home this afternoon to wait for the repair man to come again to bring the correct replacement part. Not only have I spent money for the repairs, I have lost money by having to take off the time working to wait for the repairman and I am loosing precious storage space. One would think that a washing machine of this quality would not be problematic in the first 2 years.

Would you recommend a Whirlpool after having this experience?

I believe that Whirlpool should take responsibility for these problems and compensate me not only for the repairs but also lost hours at work.

The people selling this merchandise need to be aware of the conditions where these machines are going to be used and advise customers accordingly. I would have NOT bought the pedestal had I know I was going to have vibration problems and soon need the replacement of the control panel. The washer itself does an excellent job of getting the clothes cleaned, better than any machine I have used previously. I am sorry to have experienced these problems.
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Posted by Bill on 2013-05-07:
From past experience I buy the least technically adorned heavy duty washer/dryer I can find.
The less computerized controls the better. Good old pull and turn control knobs. Have Kenmore washer/dryer now and they've been going strong for 8/4 years. 8 on the washer 4 on the dryer with no problems.
Posted by nikalseyn on 2013-05-07:
Perhaps it has occurred to you that you could have purchased more than a couple of cheap Whirlpool washers without all the bells and whistles for what you have spent so far on repairs, etc. Paying any more than $400 or so for a washer is throwing money away. Buy a cheap, no-frills washer and then throw it out if/when it breaks.
Posted by wjk898 on 2013-05-07:
And while you are at it, try to get a washer that does NOT automatically set the temperature of the water - i.e., "hot water wash" just loads hot water. Hard to find but lower end products are more likey to have this and very hot water (as you set on your hot water tank) is the only way you can get whites clean. These energy efficient machines dispense water that is too cool to get dirty stuff clean.
Posted by zm91NY on 2013-05-07:
Sounds like the service men just threw you threw a loop. Ive installed around 200 of the duets in the past, Never once had a vibration problem due to the pedistal. who ever installed it in the first place probably left the nut on the top of the pedistal that needed to be removed, causing a gap between the pedistal and machine, also a a commercial grade non slip rubber mat will cause it to be worse.. they sell things called shake aways for $40 most places that are a hard rubber that goes under each leg, it foreces the plasic or metal legs into the material.. also if the machine wasn't leveled perfectly it would cause it to shake while in spin mode. what i would watch out for is the front board. if the machine even drips a little bit of water into the shell of the machine it will short out the front control board.. around $500 to replace.. replaced those around 50 times out of the 200 installed because of a cheap seal around the door
Posted by andbran on 2013-05-08:
just get a regular top loader. i have had those for years never a problem
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Whirlpool Ripping Clothes
Posted by Debsmeltzer on 04/30/2013
I also have a Whirlpool Duet washer that was purchased in January of 2011. For the last 4 months, it has been ripping my clothes. It has damaged hundreds of dollars of clothes. When I contacted Whirlpool, the denied that there has been any claims of their product ripping clothes. They were not helpful at all.

I will never buy any appliances from Whirlpool again.
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Posted by WP2008 on 2013-04-30:
Hello debsmeltzer. My name is Amber and I am a representative with Whirlpool. We truly apologize for the frustrations you have experienced with your washer. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name and your ticket number (42720). We would be happy to review your concerns further. Sincerely, Amber.
Posted by boooo on 2013-06-12:
This is common problem with whirlpool washers and company being dishonest Shame on whirlpool
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Crappy Customer Service and Rebate Information
Posted by Annie.Czapp on 04/17/2013
We bought all brand new appliances from Whirlpool. We really like them, but I do wish we hadn't bought them. We submitted our rebate form within 2 weeks of purchase. We received a post card saying that the date of purchase was not valid for the rebate, which was not true as we purchased on the last date of the rebate. The post card came at the end of March. I didn't get around to calling until today and they said that since I didn't call within 60 days of the purchase they could not give me my rebate. They didn't have the serial numbers but they never contacted me. So we are out 400 dollars because these inefficient people told me the wrong reason I was being denied my rebate.

They suck and I will never purchase Whirlpool again.
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Useless appliance
Posted by Aclemmonsj on 04/10/2013
COLUMBIA, SOUTH CAROLINA -- I bought this new side by side refrigerator in 03/2011, it now sits in my kitchen waiting to be serviced for a compressor failure. I never thought I would have a useless Whirlpool product until now. Please never use Whirlpool Products. When I called the company the only assistance I received was the number for a warranty company to but an expensive warranty to get it fixed. I think the company is affiliated with Whirlpool and this seems very suspicious as to integrity issues. Please learn from my experience. I know the company could care less about my issues but maybe someone will read this and avoid my situation. I called everyone I could in that company..The service dept was awful.
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Posted by WP2008 on 2013-04-11:
Hello aclemmonsj. My name is Amber and I am a representative with Whirlpool. We sincerely apologize for the frustrations you have experienced with your refrigerator. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (aclemmonsj) and your ticket number (39937). We would be happy to review your concerns further. Best regards, Amber.
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Posted by Hollymcc on 01/23/2013
VANCOUVER -- I agree with the other review on this page.
I purchased a stackable Inglis washer/dryer October 2012.
Within two months the washer is not working properly. There are two cyles on this machine - heavy and casual.
On the casual cyle, the machine would stop working after a few minutes and the start light would blink. I had to power off and re-start on the heavy cycle.
A repairman replaced the latch - said Inglis was having problems with the latch.
A week after the latch replacement and four loads later, both cyles are not working now. I was told by Inglis customer service that I could not return until after 3 calls. How crazy is that?

I am going to see if I can return this to Coast Wholesale Appliances.
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Posted by At Your Service on 2013-01-24:
For those reading this review, it may be helpful to point out that Inglis (not Inglish) is a brand line produced by Whirlpool for the low end of the market. They are somewhat the equivalent to their Roper or Estate line. It also may be beneficial that Coast Wholesale is a fairly large appliance store within the Vancouver area.

I'm sorry to see your frustrations. The 'three strike' policy is quite common when repairing merchandise and, even then, only subjects the appliance for exchange after three repairs, it doesn't guarantee the replacement. Basically, most manufacturers, if they're not able to fix the issue within those attempts, will consider an exchange as compared to continually paying a service technician to make service calls.

I'd be surprised if CWA would take it back, as they would not be able to get an R.A. (Return Authorization) for it either.

I wouldn't hesitate to get another service tech out. Just keep good records of each service call.

Best of luck.
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Posted by Thebossylady2000 on 01/09/2013
I recently used the self cleaning feature on my Whirlpool Stove, now the top is discolored yellow it looks horrible, it's a new stove, and it wasn't that dirty, but the house was cool and I thought this would be a good time to clean, boy am I sorry now,,, what to do I've tried the soft scrub stuff it did lighten it a little bit but still discolored,, what to do now??
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Posted by At Your Service on 2013-01-10:
Hey Bossy Lady. I read the question you've posted and have some appliance background so I thought I'd try and help.

The heat being produced from within the oven cavity is generally contained within the oven cavity. It would normally not have any way of dissipating from the top of the oven cavity to the underneath side of the cook-top; let alone to then travel all the way through the cook-top to then discolor the surface. The surface of whatever you are cleaning with the Soft Scrub is definitely discolored or using the cleaning agent wouldn't have any affect.

Given those set of conditions, I would make an educated guess that the issue is not with the cavity, but the door and the insulation thereon. Some models of ranges have the gasket around the door frame, others are actually placed directly upon the door. The difficulty with the later is that it is more easy to damage by spilling or setting hot dishes on. Once the gasket is damaged, it allows for the heat to escape the cavity and would normally rise up the front of the oven. This, in turn, could discolor the surface it's in contact with.

If this is the case, the first concern would be replacing the gasket. If you're unsure about the gasket doing a proper job upon visual inspection, run your hand gently around the outside after the oven has been preheated. You'll likely feel the heat escaping. You'll want to contact an authorized service center. The work generally won't be covered under warranty as the gasket will have been physically damaged, but it's important to have it doing its job correctly. Without it, your range will never keep an accurate temperature.

The second issue will be for cleaning. This depends a great deal as to what the surface color is meant to be. Yellowing suggests that its normal color would be white. This being the case, I've found wonderful results with a product Mr. Clean produces called a Magic Eraser. Try it and let us know how it works.

Best of luck.
Posted by ok4now on 2013-01-10:
While not the same problem my stove cook-top (black porcelain) was badly stained. While cooking pasta the pot overflowed with the boiling pasta starch. I tried everything to get it out. Soft scrub, products for burnt on food, magic eraser, degreasers but nothing worked. Out of desperation I called Dacor, the stove manufacturer. They recommended Bar Keepers Friend. I bought the liquid (not paste) for about $5.00 bucks. It looks similar to soft scrub but is less gritty and totally safe. I'm thinking that this is never going to work. To my amazement it did! I had to apply it 3 times but it totally removed every stain. It left the cook-top so clean, like the day I bought it. Give it a try.
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Beware of Whirlpool
Posted by Dlgould62 on 12/18/2012
I purchased a a Whirlpool water cooler D25 in less than a year it keeps freezing up. They will stand by the warranty and replace it if I ship it to California from Ohio. For the price of shipping I could just about buy a new one. This this does't seem fair to me but the company will make out. Who would pay the price to ship if they could buy a new one for about the same price.

I know it's not an expensive item, but when they set it up like this how can you trust them on a major purchase.
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Posted by Alain on 2012-12-19:
It seems that almost everyday there's a Whirlpool complaint here or on other sites. It sure looks like they have a quality problem. Thanks for the review and for warning other consumers.
Posted by At Your Service on 2012-12-20:
I've got a considerable amount of appliance background and enjoy helping others whenever I can. As an appliance specialist, I don't hesitate to recommend the entire Whirlpool family of appliances. Overall they are well built and have a good reputation. I actually use and have several other family members using Whirlpool's family of appliances. They all seemed to be well liked.

Unfortunately, at times there are those that can break. I don't think there's a product produced that can't. With that said, however, one should also note that the water cooler line of products are a licensed brand and only serviced through a special set of authorized professionals.

It is important to understand that, in an effort to produce products at lower prices and costs, these service centers don't appear on every corner. This means that the service may require shipping said product. Because the manufacturer cannot control where the customer is in proximity to their nearest service center, it becomes part of the consumers cost to get said product to the service technician.

It is extremely important to understand this is becoming more and more of a common trend. If this becomes important to anyone in making a purchase decision, the consideration for warranty work and location thereof should be discussed prior to purchase -- not thereafter.

If you decide to get it serviced, I think you'll find the cooler works wonderfully. Whirlpool does have many awards going for them.

Best of luck and let us know how things turn out. Thanks for posting.
Posted by Tammy on 2013-08-24:
I LOVE my whirlpool products.
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