Whirlpool - Page 5

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1.1 out of 5, based on 51 ratings and
146 reviews & complaints.
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Whirlpool Will Not Honor It's Warranty on Its Air Purifier
Posted by on
Rating: 1/51
OAKLAND -- I got a letter from Whirlpool warranty service with False information. It stated that I have "the right to schedule no-cost in-home repairs, thanks to your warranty" and urged me to extend the original warranty.

I say "No thanks" to your bogus warranty, Whirlpool! Even your original warranty doesn't deliver on its promised coverage.

The display on my Whirlpool Whispure 510 air purifier no longer worked properly so I called their warranty office because my unit was less than a year old and still under the original "warranty". Here's what happened:

I would speak to someone in the coverage department. Then I would (supposedly) be transferred to another dept that would assist me. Instead, I would go though the SAME voice mail options I started with and end up where I started. I went through this countless times.

After I persisted and even read the terms of their own warranty back to them, I was told that I would need to send in my heavy unit for repairs at my own expense (after I received their repair form in 7-10 days).

The point of all this is to alert folks to the Whirlpool warranty scam of promising repairs on a faulty product and then not delivering on it. They count on people giving up in frustration if they ever do call for the repair service that is stated as covered in their warranty. Every person you speak with asks for your serial and model number and customer info before they send you off to voice mail options again. Don't they enter this information in their database?

I'm calling the Better Business Bureau. Whirlpool warranty DOES NOT honor the terms of their own written agreement.
     
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Old Timer on 2013-05-26:
This sounds just like the old Tiger Direct scam of years past. Tiger would post great deals and sales with prices all based on your sending in a rebate form to get the special deal. The only problem was Tiger made up their own rebate processor and that company NEVER paid the rebates.

They would ignore you and make up every excuse in the book as to why your rebate request was no good. IF you called Tiger Direct they would blame it all on the rebate company (which they owned). Stall, stall and more stalling, all in an effort to wear you down and get you to just give up.

It's called breakage for the company. Tiger would not pay out and kept the money. They were sued many, many times and lost every time. Then The feds got involved and sued them too. That's when Tiger cleaned their dirty little secret up.

Maybe Whirlpool Warranty needs a big lawsuit to get them to start paying out on legitimate claims too?
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Crappy Customer Service and Rebate Information
Posted by on
Rating: 1/51
We bought all brand new appliances from Whirlpool. We really like them, but I do wish we hadn't bought them. We submitted our rebate form within 2 weeks of purchase. We received a post card saying that the date of purchase was not valid for the rebate, which was not true as we purchased on the last date of the rebate. The post card came at the end of March. I didn't get around to calling until today and they said that since I didn't call within 60 days of the purchase they could not give me my rebate. They didn't have the serial numbers but they never contacted me. So we are out 400 dollars because these inefficient people told me the wrong reason I was being denied my rebate.

They suck and I will never purchase Whirlpool again.
     
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Useless appliance
Posted by on
Rating: 1/51
COLUMBIA, SOUTH CAROLINA -- I bought this new side by side refrigerator in 03/2011, it now sits in my kitchen waiting to be serviced for a compressor failure. I never thought I would have a useless Whirlpool product until now. Please never use Whirlpool Products. When I called the company the only assistance I received was the number for a warranty company to but an expensive warranty to get it fixed. I think the company is affiliated with Whirlpool and this seems very suspicious as to integrity issues. Please learn from my experience. I know the company couldn't care less about my issues but maybe someone will read this and avoid my situation. I called everyone I could in that company..The service dept was awful.
     
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WP2008 on 2013-04-11:
Hello aclemmonsj. My name is Amber and I am a representative with Whirlpool. We sincerely apologize for the frustrations you have experienced with your refrigerator. If you would like to discuss this matter further, please email us at Whirlpool.Digital@Whirlpool.com and provide us with your complete contact information as well as the model and serial number of your appliance. Please also include the name of the site you were contacted on (My3Cents) along with your user name (aclemmonsj) and your ticket number (39937). We would be happy to review your concerns further. Best regards, Amber.
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Posted by on
Rating: 1/51
VANCOUVER -- I agree with the other review on this page.
I purchased a stackable Inglis washer/dryer October 2012.
Within two months the washer is not working properly. There are two cyles on this machine - heavy and casual.
On the casual cyle, the machine would stop working after a few minutes and the start light would blink. I had to power off and re-start on the heavy cycle.
A repairman replaced the latch - said Inglis was having problems with the latch.
A week after the latch replacement and four loads later, both cyles are not working now. I was told by Inglis customer service that I could not return until after 3 calls. How crazy is that?

I am going to see if I can return this to Coast Wholesale Appliances.
     
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At Your Service on 2013-01-24:
For those reading this review, it may be helpful to point out that Inglis (not Inglish) is a brand line produced by Whirlpool for the low end of the market. They are somewhat the equivalent to their Roper or Estate line. It also may be beneficial that Coast Wholesale is a fairly large appliance store within the Vancouver area.

I'm sorry to see your frustrations. The 'three strike' policy is quite common when repairing merchandise and, even then, only subjects the appliance for exchange after three repairs, it doesn't guarantee the replacement. Basically, most manufacturers, if they're not able to fix the issue within those attempts, will consider an exchange as compared to continually paying a service technician to make service calls.

I'd be surprised if CWA would take it back, as they would not be able to get an R.A. (Return Authorization) for it either.

I wouldn't hesitate to get another service tech out. Just keep good records of each service call.

Best of luck.
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Beware of Whirlpool
Posted by on
Rating: 1/51
I purchased a a Whirlpool water cooler D25 in less than a year it keeps freezing up. They will stand by the warranty and replace it if I ship it to California from Ohio. For the price of shipping I could just about buy a new one. This this does't seem fair to me but the company will make out. Who would pay the price to ship if they could buy a new one for about the same price.

I know it's not an expensive item, but when they set it up like this how can you trust them on a major purchase.
     
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Alain on 2012-12-19:
It seems that almost everyday there's a Whirlpool complaint here or on other sites. It sure looks like they have a quality problem. Thanks for the review and for warning other consumers.
At Your Service on 2012-12-20:
I've got a considerable amount of appliance background and enjoy helping others whenever I can. As an appliance specialist, I don't hesitate to recommend the entire Whirlpool family of appliances. Overall they are well built and have a good reputation. I actually use and have several other family members using Whirlpool's family of appliances. They all seemed to be well liked.

Unfortunately, at times there are those that can break. I don't think there's a product produced that can't. With that said, however, one should also note that the water cooler line of products are a licensed brand and only serviced through a special set of authorized professionals.

It is important to understand that, in an effort to produce products at lower prices and costs, these service centers don't appear on every corner. This means that the service may require shipping said product. Because the manufacturer cannot control where the customer is in proximity to their nearest service center, it becomes part of the consumers cost to get said product to the service technician.

It is extremely important to understand this is becoming more and more of a common trend. If this becomes important to anyone in making a purchase decision, the consideration for warranty work and location thereof should be discussed prior to purchase -- not thereafter.

If you decide to get it serviced, I think you'll find the cooler works wonderfully. Whirlpool does have many awards going for them.

Best of luck and let us know how things turn out. Thanks for posting.
Tammy on 2013-08-24:
I LOVE my Whirlpool products.
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Customer Dissatisfaction
Posted by on
Rating: 1/51
NEW YORK, NEW YORK -- In 2010 we purchased a 26 cu ft french door refrigerator. After the first month things started to break. The first thing that went was the light on the water and ice dispenser.

Several months later there was a leak in the drain ( clogged drain) that damaged our refrigerator enclosure...it got all waterlogged and ruined. A repair man had to come and an out of pocket was incurred

Next the freezer light broke and lastly was the ice dispenser. The keypad and computer board for the ice dispenser broke down and costs a hefty price to replace parts and repair.

We did not receive any customer satisfaction from all of these issues. This has warned us about ever purchasing another Whirlpool again!
     
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WP2008 on 2012-09-19:
Hi my name is Kyle and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Whirlpool_Digital@Whirlpool.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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A Continuation of My Review on a Whirlpool Product.
Posted by on
Rating: 1/51
Whirlpool after sales service and guarantee. Proved to be as defective, as the product that they make and sell.

After three weeks of both myself and the shop where I bought the defective machine. Trying to get Whirlpool to send an engineer to examine and repair the thing. All to no avail. The shop agreed to change the defective Whirlpool, for another.

Needless to say the ' other ',was not going to be a Whirlpool. It was in fact a Samsung. After my experience of Whirlpool's lamentable products and after sales service. I will never go anywhere near the company again.

As a post script. I live in Southern Spain. One has to hope things are much better in the America.

     
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Whirlpool Stinks
Posted by on
Rating: 1/51
Just found out this morning that the Whirlpool Gold refrigerator purchased 16 months ago is a piece of garbage!! The compressor went. 16 months??? Lost several $$ in food to boot. Oh, and conveniently this models compressor only has a one year warranty???? Compressors have a 5 year warranty! The customer service was disgusting and nonchalant! I will have this carted out of my house and thrown in the trash with a big sign that WHIRLPOOL STINKS! I will never, ever purchase a Whirlpool (or any of its subsidiaries) again and I will make sure to pass this on to my friends and family. Oh, and Lowes is now really, really nervous that they are selling products that only have one year warranties!!!
     
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andrew4ceo on 2012-07-28:
Should have gotten a Samsung
WP2008 on 2012-08-02:
Hello probbins38. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (probbins38), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Evaporator Fan
Posted by on
Rating: 1/51
ROLLING MEADOWS, ILLINOIS -- We are inquiring if this model number has issues with the evaporator fan. We have had to replace this part twice once on February 16, 2010 and then again on August 11, 2011. Luckily we purchase the 60 month extended warranty otherwise this part would have cost us over $ 200 each time plus labor. Contacted you customer service center and the second person Jesus was very rude and did not care we had an issue. He indicated that there was no issue with the evaporator fan even though I documented this. He indicated that there was nothing Whirlpool would do since we are the only ones having issues and it has passed the manufactures warranty. He then proceeded to hang up the phone after transferring me to the extended warranty group.
     
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2cent-er on 2012-03-02:
Well, it is a fast mover but it's used on a ton of different W'units..I don't know. but the problem may be; when you have a contract they only pay for one call. so if the tech doesn't have the exact repl[there's so many mtrs anymore-can't stock them all] it calls for-might get a 'fits all' installed. with varying degree of reliability. if you use a reputable local servicer for cod[counts on you being happy and calling for other service]he'll make the two trips if needed. also, usually when it fails [shouldn't]in a year n 1/2 they'll try to work some accommodation with you-so it's not $200 a pop and you ain't happy anymore.. there's always a ying n yang to contracts.
trmn8r on 2012-03-02:
The manufacturer is probably the best one to know if there is a history, but may not be forthcoming with the facts.

The next best thing would be to ask a service technician. After that, searching the internet for other complaints. Good luck. It's just a fan - doesn't seem like it should be rocket science to make one that lasts.
WP2008 on 2012-03-20:
Hello glennpg. I am sorry to learn about the frustration with your refrigerator. If need further assistance, you can email your contact information, including your name, phone number, address, site we contacted you on, and the full model and serial number of the refrigerator to Whirlpool.Digital@whirlpool.com. We can review this in further detail. Thank you, Melanie.
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Maytag double oven FIRE
Posted by on
Rating: 1/51
GALVESTON, TEXAS -- On February 11, 2012, my Maytag double oven MGR6875ADS, caught on fire, caused by a faulty electrical panel in the back of the oven. (the electric switch that ignites the gas oven) The fire started to shoot out of the upper right hand side of the oven. Luckily the fire alarms went off, and we were able to put out the fire before my entire house went up in flames. The oven was bought in 2006. Back 3 years ago, we had a Maytag repairman come out and switch out the electrical switch, that powers on the gas oven, he replaced the convection fan as well. 3 years later, the unit caught on fire. Looking at the internet, I spotted the there had been a voluntary recall on this product 2 years before I had ever bought the oven, and Maytag/Whirlpool failed to keep from selling the faulty oven. There are numerous stories on the internet that tell you of customers being shocked, burned, and flames breaking out in these ovens... The house damage was just under 10,000, and all that Whirlpool is willing to offer me is $600.00 toward my new oven. So Whirlpool, depreciated my oven 65% over 5 years. I wanted to send this out to let everyone know, that Whirlpool was not even willing to take care of my insurance deductible, much less replace my appliance that burned up, or give me money to buy a new one to replace the one that burned, due to their negligence, and lack of recalling all ovens. Just an FYI for all future Maytag/Whirlpool double oven buyers, they will sell you an appliance, but they are not willing to take care of their customers, when they appliance almost claims your home and family. Shame on you Whirlpool!
     
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Venice09 on 2012-02-23:
Are you saying there was $10,000 in damages caused by an oven that was sold to you after it was recalled, and Whirlpool refuses to acknowledge to do anything about it?

You need an attorney.
tnchuck100 on 2012-02-23:
Right, Venice!
Old Timer on 2012-02-23:
A good attorney will have Whirlpool for lunch over this one.
onlooker on 2012-02-23:
if the part that initiated the recall was replaced in the model you purchased 2 yrs after the recall - and it could have been. Whirlpool can easily dismiss your claim. BUT if you hire a lawyer, have the parts of your burned oven, or great photos, all insurance and fire reports - Whirlpool will need to take you seriously and you can get some more satisfactory response.
The store where you purchased the oven might have been the one to keep the recalled item in the market - something to consider if you initiate suit.
Venice09 on 2012-02-24:
The recall was two years before the oven was purchased. It should have never been sold. The retailer would definitely be included in a lawsuit.
cindyrossgoodwin on 2012-02-24:
Thanks for all your great advice!
Venice09 on 2012-02-24:
Let us know what happens, Cindy. Also, check back for a response from a Whirlpool/Maytag representative. Maybe they can be of some help.
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