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144 Reviews & Complaints
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Beware of Whirlpool
Posted by Dlgould62 on 12/18/2012
I purchased a a Whirlpool water cooler D25 in less than a year it keeps freezing up. They will stand by the warranty and replace it if I ship it to California from Ohio. For the price of shipping I could just about buy a new one. This this does't seem fair to me but the company will make out. Who would pay the price to ship if they could buy a new one for about the same price.

I know it's not an expensive item, but when they set it up like this how can you trust them on a major purchase.
     
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Posted by Alain on 2012-12-19:
It seems that almost everyday there's a Whirlpool complaint here or on other sites. It sure looks like they have a quality problem. Thanks for the review and for warning other consumers.
Posted by At Your Service on 2012-12-20:
I've got a considerable amount of appliance background and enjoy helping others whenever I can. As an appliance specialist, I don't hesitate to recommend the entire Whirlpool family of appliances. Overall they are well built and have a good reputation. I actually use and have several other family members using Whirlpool's family of appliances. They all seemed to be well liked.

Unfortunately, at times there are those that can break. I don't think there's a product produced that can't. With that said, however, one should also note that the water cooler line of products are a licensed brand and only serviced through a special set of authorized professionals.

It is important to understand that, in an effort to produce products at lower prices and costs, these service centers don't appear on every corner. This means that the service may require shipping said product. Because the manufacturer cannot control where the customer is in proximity to their nearest service center, it becomes part of the consumers cost to get said product to the service technician.

It is extremely important to understand this is becoming more and more of a common trend. If this becomes important to anyone in making a purchase decision, the consideration for warranty work and location thereof should be discussed prior to purchase -- not thereafter.

If you decide to get it serviced, I think you'll find the cooler works wonderfully. Whirlpool does have many awards going for them.

Best of luck and let us know how things turn out. Thanks for posting.
Posted by Tammy on 2013-08-24:
I LOVE my whirlpool products.
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Do Not Purchase This Whirlpool Product
Posted by Cbadjuster on 10/21/2012
Purchased Whirlpool gold accubake self-cleaning oven. After 2 failed attempts to repair under warranty, oven broke again but was told it was out of warranty. If you purchase this oven, make sure you also purchase a life time supply of oven cleaner. Every time you use the self-cleaning feature, the mother board blows and you will have to purchase another at a cost of $110 plus installation. Checked with 3 other family members who also purchased this oven and they have the same problem. Hope this review saves other consumers from the headache and expense associated with this oven.
     
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Posted by WP2008 on 2012-10-23:
Hi my name is Kyle and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Whirlpool_Digital@Whirlpool.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
Posted by CathyE on 2012-11-14:
I have the GY398LXPB00 and after using the self-cleaning feature it now throw error codes (E2 and F3). After calling the Whirlpool toll-free number they tell me what product I need to repair a oven temperature sensor. Order it aand $300 later, it didn't correct the problem, now I'm told there is actually another part that may be faulty but can't get any 2 reps to agree on what else might be wrong! Fed up with Whirlpool
Posted by laurie on 2013-04-13:
Why the heck do these ovens make so much fan noise. It was just installed and I baked for 30 minutes and the fan ran for 1 hour afterwards and it is a noisy fan...yikes, think I made a big mistake with this oven.
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Customer Dissatisfaction
Posted by Cherylyn8 on 09/17/2012
NEW YORK, NEW YORK -- In 2010 we purchased a 26 cu ft french door refrigerator. After the first month things started to break. The first thing that went was the light on the water and ice dispenser.

Several months later there was a leak in the drain ( clogged drain) that damaged our refrigerator enclosure...it got all waterlogged and ruined. A repair man had to come and an out of pocket was incurred

Next the freezer light broke and lastly was the ice dispenser. The keypad and computer board for the ice dispenser broke down and costs a hefty price to replace parts and repair.

We did not receive any customer satisfaction from all of these issues. This has warned us about ever purchasing another Whirlpool again!
     
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Posted by WP2008 on 2012-09-19:
Hi my name is Kyle and I am a representative of Whirlpool. I am sorry to learn of the issue you are having with your appliance. If there is anything that I can do please reach out to me via e-mail at Whirlpool_Digital@Whirlpool.com please include your full name, user name, physical address, along with the model and serial number of the appliance you are having concerns with. Please also include what site we contacted you on for our records. Thanks
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A Continuation of My Review on a Whirlpool Product.
Posted by Unfrozen on 09/10/2012
Whirlpool after sales service and guarantee. Proved to be as defective, as the product that they make and sell.

After three weeks of both myself and the shop where I bought the defective machine. Trying to get Whirlpool to send an engineer to examine and repair the thing. All to no avail. The shop agreed to change the defective Whirlpool, for another.

Needless to say the ' other ',was not going to be a Whirlpool. It was in fact a Samsung. After my experience of Whirlpool's lamentable products and after sales service. I will never go anywhere near the company again.

As a post script. I live in Southern Spain. One has to hope things are much better in the America.

     
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Whirlpool Front Loaders Suck
Posted by Jmh65kgk on 07/30/2012
MANCHESTER, CONNECTICUT -- My issue is shared by many. The washer is leaking out the front,the seal fell apart and the door handle cracked. The washer won't complete a cycle and every one involved with the product is no longer in business or no longer covering the service contract. Wtf GE doesn't pay taxes and won't stand by their products. What am I supposed to do when my extended warranted company dropped Whirlpool products? Is that even legal?
     
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Posted by trmn8r on 2012-07-30:
It sounds like multiple things are going on in your complaint:

~ Bernie's Appliance went out of business in 2010
~ The exended warranty company no longer handles Whirlpool products
~ You don't feel Whirlpool stood behind the product

Companies stand behind their products through warranties. Once the warranty has expired, there is most often nobody left standing there.

The most critical issue appears to be the warranty company no longer services Whirlpool appliances. With Bernie's OOB, you can't get any support there on the extended warranty issue. Sounds like you are SOL on this one.
Posted by andbran on 2012-07-30:
i would just get rid of the front loader and go back to the tried and true top loader.
Posted by KevinTX on 2012-07-30:
We won't be getting another front loader, that's for sure! Our Kenmore Elite already had the ultra expensive bearing go out.. luckily Sears replaced it for us... but it was enough for us to realize, front loaders are going to be a thing of the past.
Posted by madconsumer on 2012-07-30:
i agree with andbrand. dump that front loader for a tried and dependable top loader!!
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Whirlpool Stinks
Posted by Probbins38 on 07/27/2012
Just found out this morning that the Whirlpool Gold refrigerator purchased 16 months ago is a piece of garbage!! The compressor went. 16 months??? Lost several $$ in food to boot. Oh, and conveniently this models compressor only has a one year warranty???? Compressors have a 5 year warranty! The customer service was disgusting and nonchalant! I will have this carted out of my house and thrown in the trash with a big sign that WHIRLPOOL STINKS! I will never, ever purchase a Whirlpool (or any of its subsidiaries) again and I will make sure to pass this on to my friends and family. Oh, and Lowes is now really, really nervous that they are selling products that only have one year warranties!!!
     
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Posted by andrew4ceo on 2012-07-28:
Should have gotten a Samsung
Posted by WP2008 on 2012-08-02:
Hello probbins38. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (probbins38), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Whirlpool Sucks!!
Posted by Wwjd8829 on 07/08/2012
MASON, OHIO -- I will never buy another Whirlpool product as long as I live. We purchased all brand new Whirlpool stainless steel products for our Kitchen. I have had nothing but trouble. Whirlpool Gold refridgerator side by side. When we purchased this item we got a one year extended warranty. Thanks goodness. The ice despenser in the door broke 4 times under the 2 year warranty. Now the warranty is out and it is broke again.

Also the ice maker quit working 2 weeks ago. The rubber piece around the outside of the door that seals the door started falling off a year ago. Now I have a refrigerator that cost close to $2000 that is a piece of crap. Have to make ice the old fashion way. Dish washer which was purcashed at the same time Whirlpool gold does not work. The dishes have crude all over them and my husband has taken the thing apart about 3 times and completely cleaned all the inside parts. That helps for about a month and the same thing happens again..Crap all over the dishes. So we have to hand wash the dishes or just use the bottom tray of the dishwasher which still does an okay job but not perfect.

Ok now microwave. The door handle broke off 2 years ago hand super glue is holding it on. The inside caught fire because of the metal tray inside touching the side of the microwave. Sears did send someone out on that free of charge because of the fire. They said it was because the plastic pieces that came on the metal tray to keep it from touching the sides had fallen off. WOW..good thing I was standing right there when it happened. I am out $1000's and don't have the money to get these items fixed. Thanks Whirlpool for ripping us off.

     
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Posted by trmn8r on 2012-07-08:
This seems to have become the norm in appliances. My guess is the challenge is to find the least crappiest when shopping for new ones.

"Whirlpool Gold" sounds like a misnomer. More like iron pyrite. Very helpful review.
Posted by WP2008 on 2012-07-10:
Hello wwjd8829. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (wwjd8829), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
Posted by Patrick on 2013-01-09:
Same crap here. If you buy anything Whirpool after doing your research, you are a fool! I can't believe there is no class action lawsuit or recalls on their crap. I can't imagine being one of these WP executive crooks. these problems are systemic and have been goiong on for years. Oh, BTW, goog luck with customer service!
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Excessive Heat Melts Wires Near Control Board
Posted by Timothybrunet on 06/06/2012
2005 dryer serviced numerous times, vent maintained faithfully. fire hazard averted by techs inspection have pictures.
     
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Posted by WP2008 on 2012-06-06:
Hello timothy. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your dryer. If you would like us to look into this further, please provide your name, the name of the site you were contacted on(My3Cents), your user ID name (timothybrunet), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Whirlpool Oven did not last
Posted by Andy44333 on 05/23/2012
OHIO -- I think the following chat is self explanatory:


Question:

I have 2 Whirlpool ovens model RBS276PB, set in the wall on top of each other (not a double oven but two separate units.) I purchased these units from HH Greg approximately 3 years ago.

I use the bottom oven 99% of the time for daily cooking. My wife uses both ovens when she bakes cookies. She used the top oven about a dozen times in the last three years.

Recently, I decided to clean the ovens using the self cleaning feature of the oven.

Unfortunately, when finished, the top, hardly used oven was broken. I called out a factory authorized Whirlpool repair person who informed me the computer in the oven had burned out and needed to be replaced.

I am highly upset. As I said, this unit was used only about a dozen times and broke the first time I went to clean it. While I know the oven is out of warranty, I am asking if you have had this problem in the past with these ovens, and determined that you need to stand behind your product?

Amanda L: Thank you for contacting Whirlpool! My name is Amanda L. I will be with you momentarily.
Amanda L: I am sorry to hear that you're having this trouble with your oven, Mr. Jaffe. I am a consumer myself, and certainly understand and appreciate your feelings and frustrations. When a product fails to meet a consumer’s expectations, it concerns us. We make every effort to ensure only the highest quality materials are used during manufacturing.

Based on your model and serial combination there are no ongoing recalls or service issues. Therefore, if the unit is beyond the manufacture's warranty there would be no financial assistance that Whirlpool can offer. I am very sorry for the inconvenience.

andy jaffe: Amanda, besides these 2 ovens we have a Whirlpool dishwasher, a Whirlpool refrigerator, a Whirlpool washer, and a Whirlpool dryer.

andy jaffe: If you cannot help us, please rest assured that as the units need to be replaced, it will not be with a Whirlpool product.

Amanda L: In an effort to administer our warranty fairly to all customers, Whirlpool Corporation complies with our legal, written, product warranty. Once a product warranty has expired, any costs for maintenance, service, or component replacements are then within the owner’s time frame of responsibility. Since there are no ongoing service issues with your unit the charges for the service call would be our responsibility.
Amanda L: *your

andy jaffe: Thank you for your form answers. I am sorry that I will no longer be a Whirlpool customer, and that I will be posting this chat to review web sites for other consumers to choose their manufacturers.

Amanda L: I apologize for your displeasure and regret that you are not completely satisfied with the resolution that I’m able to provide at this time. Your comments have been documented in our files and are available for review should it become necessary for you to contact Whirlpool again at a future date.

It has been a pleasure to assist you today. Should you have any further questions or concerns, please do not hesitate to contact us again. Thank you for choosing Whirlpool. We appreciate your business. Have a great day!
Amanda L has disconnected.
     
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Posted by WP2008 on 2012-06-06:
Hello Andy. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your range. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (andy44333), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
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Held Hostage By Whirlpool
Posted by Revo714 on 05/04/2012
BENTON HARBOR, MICHIGAN -- We bought this microwave on 02/25/12. We paid for professional installation because it is OTR. The microwave was installed on 02/28/12. On 03/18/12, the microwave quit working. The exhaust fan and the fan that runs while in use quit working. On 03/19/2012, I called Whirlpool, and they sent out a local contractor to fix it. They came out on 03/22/12. The tech had to order 5 parts for the microwave! 5 parts! He said he would be back on 03/29/12 at the same time (afternoon). They were a no call/no show. On 03/30/12, I called 3 times during the day about the status of my parts and they still couldn't find them. So, I called Whirlpool and they said that their delivery wasn't in yet and I should call the next day. So, I had to wait over the weekend. I called the contractor on 04/02/12 and they still didn't have any information. On 04/03/12 I called again, and they had the part but the only way they could install it was in the morning. So, my son had to take off from school. Yep, you guessed it, wrong part! I called Whirlpool on 04/04/12. The customer service representative did a 1-2 priority shipping on the part. On 04/10/12, I called Whirlpool and said I did not hear anything about my part. So, Whirlpool called the contractor and yes, they ordered the wrong part again! So, another priority 1-2 day shipping of my part was on the way! On 04/17/12, I called Whirlpool and said I haven't heard about the part. They called the contractor and said the part was in. So, it's almost closing time and we had to call the contractor. They said they had to check with a tech and that I should call the next day. On 04/18/12, after much argument, they said they would come out on 04/23/12! So, because of Whirlpool and this contractor, I was out of my brand new microwave for 37 days. The contractor said that Whirlpool was to blame because the schematics were wrong for the part. Whirlpool blamed the contractor because of their poor service. To summarize, Whirlpool customer service, "understands my frustration." Yeah, I would like to see any of them in the call center go 37 days without a microwave! Whirlpool should be ashamed of themselves. 37 days! And no one treated us with any compassion or priority. Whirlpool should be fined for this treatment of their consumers.
     
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Posted by Yeshandle on 2012-05-04:
My opinion, buy the cheap countertop models - throw them away every other year when they fail.
Posted by Sherilamagna on 2012-05-04:
Call the whirlpool center in Cleveland. Ask for a supervisor named Wanda. You can email her at Wanda_S_Jordan@whirlpool.com. She is an incredible help. Possibly the only one. She will definitely get your problem resolved immediately. Ask for compensation for the time your microwave was out. They will send you a debit card.
Posted by WP2008 on 2012-06-06:
Hello revo714. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your microwave. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (My3Cents), your user ID name (revo714), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.
Posted by blackcloud925 on 2012-07-12:
brought whirlpool wtw4950xw1. discovered machine does not put in enough water to wash 5 pairs of pants and 5 short sleeve shirts. 3 repair service calls later, They all said the same thing, " the washer is doing every thing it was designed to do except to wash cloths". stay away from this piece of junk. whirlpool is just going to send repair guys over until the warranty, which is worthless, runs out. Whirlpool name use to mean something. Now it means "YOUR BUYING JUNK". If you wonder why you clothes are not getting clean. remove two screws that hold lid lock onto lid and then dtick lid lock into hole where it goes when the lid is down. see for yourself. JUNK,JUNK,JUNK,JUNK.AMERICAN MADE JUNK????????????
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