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Not Pleased!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW CASTLE, INDIANA -- I took my daughter out to lunch [we don't get to do this often]...so she chose WHITE CASTLE in NEW CASTLE, INDIANA. We placed our order. She got a cheeseburger, fries, and a drink and I ordered two fish sandwiches, fries, and a drink. I was not satisfied! My fish was cold and dried out, the fries were tasteless, and the dining area was disgusting...not clean at all! I won't be back unless they make this right.

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Gift Card Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- On 12/04/2013 time: 21:37:28 Batch and Reference: ** Authorization: ** - My family and I love White Castle and has been coming to this Restaurant for years to eat. Last month we ordered $27.00 worth of food. As I got to the window a team member had explained to my husband and I that any customer that spends over $25.00 in one transaction gets 2 gift cards, one for $25.00 that's reloadable and just a free $5.00 gift card if we add .50 with our order. We both agreed sure why not. Our total we spent in cash was $27.50 and the team member handed me 2 receipts. One for our meal and another showing $25.00 on one gift card and $5.00 gift card.

The bottom of that receipt says Card Activated Gift Trans Number: **! Now on the back of the 25.00 gift card it say's it's reloadable after first use and $5.00 gift card says it's valid and redeemable starting 01/01/2014 until 02/28/2014! With today being a holiday New Years Day, we thought it would be a great time to use these cards. My husband had try buying a 30 crave case box and 2 sacks of fries. When he gave the member the gift cards to pay for our order he said there was no funds on either card though we never spent it because we could not use it today. I know we did not misunderstand a thing the employee had said because there were 2 of us.

As a loyal customer and being a store manager in retail myself the customer is always right. Your employee did not explain the offer right and gave us a false advertisement or ripped us off. I'm not asking for reimbursement but it would be nice if they could make it right over some redeemable coupons or something. I'm so disgusted that someone could try to rip off 2 senior citizens and think it's OK to get away with it cause they think us older people are stupid and senile!

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Ontario Spruce Pre-Lit Christmas Tree Not Natural Looking as Advertised
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FRESNO, RHODE ISLAND -- I received my pre-lit Ontario Spruce 7.5 ft. tree sooner than expected, that was good. Spent a long time fluffing it and there were still too many gaps. I grew up in Ontario and have always loved the look of those trees but the tree I received did not come close in color or shape to a spruce tree.

The spruce trees in Ontario are a silvery, bluish green - this one is very dark green in color. The tree tips are lifelike but are very short - so you see the rest of the branches that do not look natural. Also had a hard time getting it back into its box and was told when I called Tree Classic that I should have ordered a bag for storage. Duh - why wasn't I told that when I bought it? I would not recommend buying from this company...

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Poor Service / Poor Product
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

4023 E. U.S. RT. 31, CLARKSVILLE / MERCHANT, INDIANA -- My order was taken and after 17 minutes in the line, I was asked to pull up to the crave parking and my order would be brought out to me. I Sat here for another 19 minutes and because I was going to be late for work, I finally went in the building myself and asked if I could either have my order or my money. The lady at the counter passed me on to the manager. She asked what my order was and I told her; she then asked the lady cooking and she said they were working. The manager told me they would be right up. I waited another 3 minutes before the order was handed to me.

The total time I spent waiting for the order was 39 minutes which caused me to be late for work. Because I was late I lost my perfect record for the quarter, this in turn lost me my quarterly bonus of $100.00. Am I pissed, hell yeah; and to top it off when I opened my order, I only had 1 piece of cheese on all my burgers, no mustard at all, and half of them had pickle. This only added insult to injury. Yes I want people to know that fast food drive throughs are not fast. The original design for drive throughs was to be convenient and fast for consumers. This is no longer true.

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Wrong Food Order
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEXINGTON, KENTUCKY -- I ordered and paid for White Castle burgers with cheese. The burgers did not have cheese. When I brought it back in to the restaurant they refused to remake my food. They tried to put cold cheese on my burger. So I asked for a refund. It has been six weeks, I still have not received my refund. Very dissatisfied with the customer service.

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The Food Was Cold and Either Uncooked or Stale
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARNOLD, MISSOURI -- There were only two other people when we entered the restaurant, so they were not busy. We ordered double cheese burgers that were cold. We also ordered cheese fries that were under cooked. Then I went to eat my chicken sandwich and the bun was crunchy like it had been sitting. Needless to say we won't be eating there anymore! To top it all off the soda was even flat!

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Steam Those Burgers!
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

VAN DYKE AVE, MICHIGAN -- Several trips to this White Castle in the last 2 months have resulted in less than acceptable burgers. They are not steaming these burgers such that they have less taste and the onions are dry, the patties are fragmented. This is not the way you prepare White Castles. Steaming is half of it. The personnel at the window are friendly. But the burgers suck. Let's get this act together. I will boycott this White Castle until they remedy this problem.

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Refused $46. Order Because I Had A Larger Bill Than A $20
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRONX, NEW YORK -- I went into the White Castle in the Bronx NY and ordered $46.00 of food. When I went to pay, they would not accept any bills larger than 20's. I only had a larger bill on me and they refused to serve me. If I have US money, I should have been served. This is America, the last time I looked.

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Menu options
StarStarStarStarEmpty StarBy -
Rating: 4/51

ALL, MISSOURI -- Don't be the last to offer my suggestion like White Castle was on free refills of drinks! Please offer customer choice of french fries or onion rings on any order chosen for the same price. This would not only increase the variety of selections but the number of customers and return visits. Thanks!

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Disgusting
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ADDISON, ILLINOIS -- Very sick girl was handling my food while she was sneezing and blowing her nose. That is cross contamination. Not once did she wash her hands!

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White Castle Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 10 ratings and
19 reviews & complaints.
Contact Information:
White Castle
P.O.Box 1498
Columbus, OH 43216-1498
614-228-5781 (ph)
www.whitecastle.com
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