CINCINNATI -- When I went into White Castle today there was one person (maybe a customer) looking a picture on the wall, another customer standing at the counter who had been waited on. When I got to the counter the first thing I notice was how filthy the floor was in the cooking area. What was really shocking that the employees act as if it was business as usual.
I made a comment, "If that floor does not get address someone could be seriously injured." It appear to have grease covering most of the floor. On other hand if was water, it was too much and it is still a risk factor. This store was not busy at all. I don't understand why that floor was not been address. After leaving the store I decided to call and speak to the manager. What a waste of time. So I told her I will take my complaint to headquarter and I did. Safety first and appearance goes hand in hand.
INDIANAPOLIS, INDIANA -- Despite how terrible the food is, I decided to stop in after a long bus ride. This isn't about the food. It's about the unique and terrifying experience of eating fast food in America. After finishing my food and sitting down with a drink refill, a booming male voice informed us (the customers) the site is under video and audio surveillance. There is to be no loitering. People who just sat down with their food were told they must leave immediately or the police would appear. The announcer, who probably called in remotely, got a sick thrill from frightening everyone. Even the employees stood still in fear. I'm never eating at a hole like this again.
KENOSHA, WISCONSIN -- Visited White Castle yesterday. Only 3 cars in front of me. Took 20 minutes to get to window. I asked for 6 White Castles, hold the pickles. Instead I got twice the amount of pickles and double the onions. It was the worst burger ever. The onions slipped out onto my clothing and all over my new car. Disgusting. I won't be back for a very long time, if ever.
INDIANAPOLIS, INDIANA -- On 12/04/2013 time: 21:37:28 Batch and Reference: ** Authorization: ** - My family and I love White Castle and has been coming to this Restaurant for years to eat. Last month we ordered $27.00 worth of food. As I got to the window a team member had explained to my husband and I that any customer that spends over $25.00 in one transaction gets 2 gift cards, one for $25.00 that's reloadable and just a free $5.00 gift card if we add .50 with our order. We both agreed sure why not. Our total we spent in cash was $27.50 and the team member handed me 2 receipts. One for our meal and another showing $25.00 on one gift card and $5.00 gift card.
The bottom of that receipt says Card Activated Gift Trans Number: **! Now on the back of the 25.00 gift card it say's it's reloadable after first use and $5.00 gift card says it's valid and redeemable starting 01/01/2014 until 02/28/2014! With today being a holiday New Years Day, we thought it would be a great time to use these cards. My husband had try buying a 30 crave case box and 2 sacks of fries. When he gave the member the gift cards to pay for our order he said there was no funds on either card though we never spent it because we could not use it today. I know we did not misunderstand a thing the employee had said because there were 2 of us.
As a loyal customer and being a store manager in retail myself the customer is always right. Your employee did not explain the offer right and gave us a false advertisement or ripped us off. I'm not asking for reimbursement but it would be nice if they could make it right over some redeemable coupons or something. I'm so disgusted that someone could try to rip off 2 senior citizens and think it's OK to get away with it cause they think us older people are stupid and senile!
FRESNO, RHODE ISLAND -- I received my pre-lit Ontario Spruce 7.5 ft. tree sooner than expected, that was good. Spent a long time fluffing it and there were still too many gaps. I grew up in Ontario and have always loved the look of those trees but the tree I received did not come close in color or shape to a spruce tree.
The spruce trees in Ontario are a silvery, bluish green - this one is very dark green in color. The tree tips are lifelike but are very short - so you see the rest of the branches that do not look natural. Also had a hard time getting it back into its box and was told when I called Tree Classic that I should have ordered a bag for storage. Duh - why wasn't I told that when I bought it? I would not recommend buying from this company...
NEW CASTLE, INDIANA -- I took my daughter out to lunch [we don't get to do this often]...so she chose WHITE CASTLE in NEW CASTLE, INDIANA. We placed our order. She got a cheeseburger, fries, and a drink and I ordered two fish sandwiches, fries, and a drink. I was not satisfied! My fish was cold and dried out, the fries were tasteless, and the dining area was disgusting...not clean at all! I won't be back unless they make this right.
LEXINGTON, KENTUCKY -- I ordered and paid for White Castle burgers with cheese. The burgers did not have cheese. When I brought it back in to the restaurant they refused to remake my food. They tried to put cold cheese on my burger. So I asked for a refund. It has been six weeks, I still have not received my refund. Very dissatisfied with the customer service.
ARNOLD, MISSOURI -- There were only two other people when we entered the restaurant, so they were not busy. We ordered double cheese burgers that were cold. We also ordered cheese fries that were under cooked. Then I went to eat my chicken sandwich and the bun was crunchy like it had been sitting. Needless to say we won't be eating there anymore! To top it all off the soda was even flat!
VAN DYKE AVE, MICHIGAN -- Several trips to this White Castle in the last 2 months have resulted in less than acceptable burgers. They are not steaming these burgers such that they have less taste and the onions are dry, the patties are fragmented. This is not the way you prepare White Castles. Steaming is half of it. The personnel at the window are friendly. But the burgers suck. Let's get this act together. I will boycott this White Castle until they remedy this problem.
BRONX, NEW YORK -- I went into the White Castle in the Bronx NY and ordered $46.00 of food. When I went to pay, they would not accept any bills larger than 20's. I only had a larger bill on me and they refused to serve me. If I have US money, I should have been served. This is America, the last time I looked.