Poor Service/Poor Product
4023 E. U.S. RT. 31, CLARKSVILLE / MERCHANT, INDIANA -- My order was taken and after 17 minutes in the line, I was asked to pull up to the crave parking and my order would be brought out to me. I set here for another 19 minutes and because I was going to be ... read full review11 Replies - Latest reply on 03/30/2013
PHOENIX, ARIZONA -- So today I went to the store ,to get a few things. And in the frozen food section I saw a box of White Castle frozen food hamburgers. I decided to get them, I knew about them from seeing Harold and Kumar ... read full review28 Replies - Latest reply on 09/27/2009
FRESNO, RHODE ISLAND -- I received my pre-lit Ontario Spruce 7.5 ft. tree sooner than expected, that was good.
1 Replies - Latest reply on 01/10/2014Add reply
Spent a long time fluffing it and there were still too many gaps.
I grew up in Ontario and have always loved the look of those trees but the tree I received did not come close in color or shape to a spruce tree. The spruce trees in Ontario are a silvery, bluish green -this one is very dark green in color. The tree tips are life like but are very short-so you see the rest of the branches that do not look natural. also had a hard time getting it back into it's box and was told when I called Tree Classic that I should have ordered a bag for storage .Duh--why wasn't I told that when I bought it? I would not recommend buying from this company. .
Gift Card Rip Off
INDIANAPOLIS, INDIANA -- On 12/04/2013 time: 21:37:28
Batch and Reference: 86211046
My family and I love White Castle and has been coming to this Restaurant for years to eat. Last month we ordered $27.00 ... read full review2 Replies - Latest reply on 01/03/2014
I ordered and paid for White Castle burgers with cheese. The burgers did not have cheese. When I brought it back in to the restaurant they refused to remake my food they tried to put cold cheese on my burger. So I asked for a refund. It has been six weeks, I still have not received my refund. Very dissatisfied with the customer service. Add reply
There were only two other people when we entered the restaurant, so they were not busy. We ordered double cheese burgers that were cold. We also ordered cheese fries that were under cooked. Then I went to eat my chicken sandwich and the bun was crunchy like it had been sitting. Needless to say we won't be eating there anymore! To top it all off the soda was even flat! Add reply
I went into the White Castle in the Bronx NY and ordered $46.00 of food. When I went to pay, they would not accept any bills larger than 20's.
1 Replies - Latest reply on 10/09/2013Add reply
I only had a larger bill on me and they refused to serve me. If I have US money, I should have been served. This is America, the last time I looked.
Don't be the last to offer my suggestion like White Castle was on free refills of drinks! Please offer customer choice of french fries or onion rings on any order chosen for the same price. This would not only increase the variety of selections but the number of customers and return visits. Thanks! 1 Replies - Latest reply on 08/13/2013Add reply
Very sick girl was handling my food while she was sneezing and blowing her nose. That is cross contamination. Not once did she wash her hands! Add reply
I wrote to White Castle, telling them I worked for the chain in 1965, and asked if it might be possible to obtain a copy of the booklet given to new hires. I explained I lived in Washington state now, and stopped in St. Louis every time I went back East. I received two copies of the booklet now given to new hires, plus two coupons for White Castle products, along with a very nice letter over the signature of One of the family of the founders. The company is still a closely held corporation and only the family members hold stock.
15 Replies - Latest reply on 04/06/2010Add reply
They did not have to communicate with me, as St. Louis is the farthest West White Castle operates.
Thank you, Ms. Ingram.
I'm a little puzzled by the White Castle System in the drive thru. I placed my order and specifically asked for NO pickles on my sliders. So, the nice man taking my order asked me to confirm the order on the screen was correct and it WAS. So, when I get the sliders home guess what - you guessed it pickles. How can there be a flaw in such a ideal way of placing a drive thru order. Oh well, even though I got it right they didn't.
52 Replies - Latest reply on 11/22/2009Add reply
I never called the store to complain. This site is so much better.
METUCHEN, NEW JERSEY -- The lack of accuracy at this restaurant astounds me. If you use the drive thru, you specify something, it clearly lists it there, as well as prints out on the receipt, and you're lucky if it's carried through correctly. I'm what they call "a craver", I love sliders, but trying to get what you want sometimes is a bit of a challenge. The location I speak of is on Lafayette Ave. in Metuchen (Menlo Park), New Jersey. Sometimes I actually try to avoid making too many special changes to the order, just so it goes smoothly, and that's just not right. Now mind you, I'm not even going during a peak hour, I'm going during early hours when there's either just one car, or none before me. I've complained so many times via their website my fingers are sore, spoken directly to regional managers, etc., and it never changes the results of anything.
3 Replies - Latest reply on 01/26/2009Add reply
Still, I keep going back there, they know they got me; I'm just a glutton for punishment, but I love those sliders!!
CLIFTON, NEW JERSEY -- On Thursday, February 21, I visited a White Castle location in Clifton, New Jersey, and I had to wait 16 minutes at a drive-thru even though there was only 1 car ahead of me. The credit card machine was not working properly, and after the store clerk attempted to swipe the customer's card many times, I waited endlessly. When I got to the front of the line, the clerk forgot my order, asked me what it was again, gave me a receipt with the correct order on it, but put ketchup on my burger even though it said no ketchup. Thinking that there was no ketchup, I ate it and got sick, as I am allergic.
14 Replies - Latest reply on 05/07/2012Add reply
When I brought this to the attention of the 800 number on my receipt, I was told that I would be contacted by telephone. Four days later, no call, no refund, and no service.
Thanks for nothing...