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18 Reviews & Complaints

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Ontario Spruce Pre-Lit Christmas Tree Not Natural Looking as Advertised
Posted by Mlpedrizetti on 01/08/2014
FRESNO, RHODE ISLAND -- I received my pre-lit Ontario Spruce 7.5 ft. tree sooner than expected, that was good.
Spent a long time fluffing it and there were still too many gaps.
I grew up in Ontario and have always loved the look of those trees but the tree I received did not come close in color or shape to a spruce tree. The spruce trees in Ontario are a silvery, bluish green -this one is very dark green in color. The tree tips are life like but are very short-so you see the rest of the branches that do not look natural. also had a hard time getting it back into it's box and was told when I called Tree Classic that I should have ordered a bag for storage .Duh--why wasn't I told that when I bought it? I would not recommend buying from this company. .
     
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Posted by mlpedrizetti on 2014-01-10:
It was Fresno, California--not Fresno , Rhode Island that the tree was shipped from.
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Gift Card Rip Off
Posted by Samanthakidwell16 on 01/02/2014
INDIANAPOLIS, INDIANA -- On 12/04/2013 time: 21:37:28
Batch and Reference: 86211046
Authorization: 583634
My family and I love White Castle and has been coming to this Restaurant for years to eat. Last month we ordered $27.00 worth of food. As I got to the window a team member had explained to my husband and I that any customer that spends over $25.00 in one transaction gets 2 gift cards one for $25.00 that's reload able and just a free $5.00 gift card if we add .50 with our order. We both agreed sure why not. Our total we spent in cash was $27.50 and the team member handed me 2 receipts. One for our meal and another showing $25.00 on one gift card and $5.00 gift card. The bottom of that receipt says Card Activated Gift Trans Number: 583634! Now on the back of the 25.00 gift card it say's it's reload able after first use and $5.00 gift card says its valid and redeemable starting 01/01/2014 until 02/28/2014! With today being a holiday New Years Day we though it would be a great time to use these cards. My husband had try buying a 30 crave case box and 2 sacks of fries. When he gave the member the gift cards to pay for our order he said there was no funds on either card though we never spent it because we could not use it today. I know we did not misunderstand a thing the employee had said because their were 2 of us. As a loyal customer and being a store manager in retail myself the customer is always right. Your employee did not explain the offer right and gave us a false advertisement or ripped us off. I'm not asking for reimbursement but it would be nice if they could make it right over some redeemable coupons or something. I'm so disgusted that someone could try too rip off 2 senior citizens and think it's ok to get away with it cause they think us older people are stupid and senile!
     
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Posted by Cwazychicken on 2014-01-03:
It doesn't sound right at all. Why would they offer you a free 25 dollar gift card and 5 dollar gift card for a total of only 27.00? I bet maybe you had to buy the 25 dollar gift card to get the 5 dollar gift card free. I think someone had a misunderstanding here. I dont think it was your fault, whoever took your order. No store would give out 25 dollars for 25 dollars and over....unless they want to go out of business.
Posted by Jeff on 2014-01-03:
I agree with the person above, I believe there was some sort of misunderstanding here. And I also believe that if you really worked in retail management you would not be saying, "The customer is always right." The customer most certainly is not always right. As someone who does work in retail management, this phrase infuriates me. The ones who use it are almost always the customers that are trying to screw over the company and will lie cheat and steal to get their way.
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Wrong Food Order
Posted by Kendrickbrett1979 on 12/25/2013
I ordered and paid for White Castle burgers with cheese. The burgers did not have cheese. When I brought it back in to the restaurant they refused to remake my food they tried to put cold cheese on my burger. So I asked for a refund. It has been six weeks, I still have not received my refund. Very dissatisfied with the customer service.
     
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The Food Was Cold and Either Uncooked or Stale
Posted by Mtaylor on 11/21/2013
There were only two other people when we entered the restaurant, so they were not busy. We ordered double cheese burgers that were cold. We also ordered cheese fries that were under cooked. Then I went to eat my chicken sandwich and the bun was crunchy like it had been sitting. Needless to say we won't be eating there anymore! To top it all off the soda was even flat!
     
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Steam Those Burgers!
Posted by Klp898 on 10/13/2013
VAN DYKE AVE, MICHIGAN -- Several trips to this White Castle in the last 2 months have resulted in less then acceptable burgers. They are not steaming these burgers such that they have less taste and the onions are dry, the patties are fragmented. This is not the way you prepare White Castles. Steaming is half of it. The personnel at the window are friendly. But the burgers suck. Let's get this act together. I will boycott this White Castle until they remedy this problem.
     
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Posted by ken528 on 2013-10-13:
I grew up on the South side of Chicago and had White Castle all the time. The people who worked there knew what White Castles were supposed to taste like and knew how to make them. I now live about 60 miles outside the city and my nearest White Castle is in DeKalb, IL. The people who work there clearly did not grow up eating at White Castle and have no clue as to how they are supposed to taste, its just another burger joint to them. I never worked at a WC , but I seem to know more about how the burgers are supposed to be cooked than they do. The DeKalb WC also turns their milk shake machine off at 8:00PM! Really,? Do you have any clue what White Castle is? White Castle should be a 24 Hr a day order anything on the menu restaurant (except breakfast items at non breakfast times). Don't get me started, this is something I am passionate about. LOL
Posted by klp898 on 2013-10-14:
Don't get me started! I remember when WC started to expand their territory in the 1980's and had openend one in Anderson, IN. Bah. Something wasn't right. I happended to talk to someone from Columbus OH who told me that first, that was where headquarters was. Secondly, the WC's you got in Indy were not the not-frozen ones that you got in Columbus and Detroit and some other places (because of transport distance and volume). How right that was. Definitely a different taste in Indy then in Detroit and Columbus. They are probably all frozen process nowadays but even this WC used to do 'em as right as they could. You got it right when you said "just another hamburger joint." At this location I think the person in charge is probably the one thinking that way. They were quite good at this location up until this summer.
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Refused $46. Order Because I Had A Larger Bill Than A $20
Posted by Macina66 on 10/07/2013
I went into the White Castle in the Bronx NY and ordered $46.00 of food. When I went to pay, they would not accept any bills larger than 20's.

I only had a larger bill on me and they refused to serve me. If I have US money, I should have been served. This is America, the last time I looked.
     
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Posted by clutzycook on 2013-10-09:
A lot of places don't accept bills larger than $20
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Menu options
Posted by Dodgews1 on 08/13/2013
Don't be the last to offer my suggestion like White Castle was on free refills of drinks! Please offer customer choice of french fries or onion rings on any order chosen for the same price. This would not only increase the variety of selections but the number of customers and return visits. Thanks!
     
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Posted by BigAl on 2013-08-13:
It cost more to provide onion rings then it does french fries.
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Disgusting
Posted by Fabian420 on 07/26/2013
Very sick girl was handling my food while she was sneezing and blowing her nose. That is cross contamination. Not once did she wash her hands!
     
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Poor Service/Poor Product
Posted by DRBG7815 on 03/28/2013
4023 E. U.S. RT. 31, CLARKSVILLE / MERCHANT, INDIANA -- My order was taken and after 17 minutes in the line, I was asked to pull up to the crave parking and my order would be brought out to me. I set here for another 19 minutes and because I was going to be late for work, I finally went in the building myself and asked if I could either have my order or my money. The lady at the counter passed me on to the manager. She asked what my order was and I told her; she then asked the lady cooking and she said they were working. The manager told me they would be right up. I waited another 3 minutes before the order was handed to me. The total time I spent waiting for the order was 39 minutes which caused me to be late for work, because I was late I lost my perfect record for the quarter, this in turn lost me my quarterly bonus of $100.00. am I pissed, hell yeah; and to top it off when I opened my order, I only had 1 piece of cheese on all my burgers, no mustard at all, and half of them had pickle, this only added insult to injury.

Yes I want people to know that fast food drive thru's are not fast. The original design for drive thru's was to be convenient and fast for consumers. This is no longer true.
     
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Posted by trmn8r on 2013-03-28:
I never use drive thrus. The concept is a huge energy waste - cars in line with engines running, also polluting the air.

Personally, I wish they would be outlawed. Health would increase as a side effect.
Posted by onlooker on 2013-03-28:
That is unfortunate, but you had 38 minutes to decide to walk and drive away. You were late because you chose to wait, did not want to give up your money and the service was glacial.
Walk out - you got a bad breakfast and lost your 100.00 - was it worth the 7.00 bad food?
It seems unreal, that it took so long. But don't waste your time again there, or if you really can't change your morning routine, arrive earlier?
Posted by JAKFK on 2013-03-28:
While the original intent of the drive-thru was for speed and convenience, the problem is that more and more folks are using the drive-thru in place of pre-cooking breakfast, lunch, and dinner at home. More people eating out and driving thru equates to longer lines and wait times.
Posted by Nohandle on 2013-03-28:
No one pulls into a drive thru knowing ahead of time it will be a 39 minute wait. I've been there myself when there was no way out. The building on one side and a barrier on the other. There you are stuck and blowing the horn won't help because some behind me have tried that and I wondered where they thought I could go. Frustrating to say the least.

You've paid your money and can't get out of the line. It aggravates me beyond word. Perhaps that's part of the reason I steer clear quite often.
Posted by biomajor on 2013-03-28:
White Castle doesn't put mustard on their burgers. That is Krystal. I would not have waited that long to go in and check. I could have cooked a whole meal in that time LOL
Posted by JAKFK on 2013-03-28:
NoHandle> I too share that frustration. I rolled through a Panda Express drive thru just to see if they carried egg drop soup. The drive thru was lined on both sides by cement curbs, making it impossible to leave (once I found out they don't carry it). Stuck in line, without the ability to drive away is EXTREMELY frustrating! Especially, when you've already paid for something.
Posted by DebtorBasher on 2013-03-28:
JAKFK, Drive thru service is NOT your friend!
Posted by Bill on 2013-03-28:
People, this fast food crap is no good for you.
Most of the claims on this board are about fast food restaurants. Learn how to cook and make your own meals, you'll feel better, you'll know what's going into your food and you'll also save money not to mention you might live a few years longer.
Posted by wjk898 on 2013-03-29:
biomajor: You can request mustard or ketchup or both or whatever and they'll put 'em together the way you request it.
Posted by biomajor on 2013-03-29:
wjk898 yes, that is true, but nothing says that they requested them differently. Krystal puts mustard on automatically, White Castle just has yummy onions. :) If the hold up in line is for mustard, it would have been easier to just ask for mustard packets. They have 2 different kinds to choose from :)
Posted by onlooker on 2013-03-30:
****up to the crave parking and my order would be brought out to me.

this means the ability to get out of the parking lot. The consumer was not stuck in the drive through channel.
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White Castle Frozen Cheeseburgers... Bravo!
Posted by Mpb7774 on 01/11/2012
To add something positive to this site, I recently impulse bought a box of White Castle frozen cheeseburgers. We all know buying frozen burgers of any sort is a no-no, but I was very pleasantly surprised. These tasted the same as Krystal's burgers (we don't have White Castle where I live), and the same as the limited memory I have from White Castles as a child. You have to nuke these tasty treats a few seconds longer than recommended on the box to get them to a decent temperature, but the bun comes out soft and sweet, and while the cheese to meat ratio is a little high, it somehow works in a blissful manner. I highly recommend these treats to those of you with the White Castle munchies, and at $5 for 6 yummy little burgers it's totally worth it.
     
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Posted by trp2hevn on 2012-01-11:
I like Krystal burgers. I've never been to White Castle.
Posted by Anonymous on 2012-01-11:
I have tried these frozen Burgers before, and yes they are tasty.
Posted by Nohandle on 2012-01-11:
I've forgotten the story behind Krystal/White Castle. I honestly don't remember if it was one partner decided to start his own franchise or what but it's my understanding both franchises work the same. The products look identical. I'll give those recommended a try. It's nice to have something in the freezer for one of those cold, rainy days you don't want to leave the house. What could be easier?
Posted by Venice09 on 2012-01-11:
I remember when you could get six White Castle burgers for a Dollar! I haven't had one in so long that I have no memory of what they taste like. Based on this review, maybe I'll try the frozen ones since I no longer live near a White Castle.
Posted by Starlord on 2012-01-12:
I worked for White Castle after getting out of high school, and can tell you without hesitation that there is not and never has been any connection between WC and Krystal. Krystal is a copy of WC. The frozen burgers are okay, but nothing matches the taste of a slider fresh off the grill. TIP: when heating your frozen burger, add a dill pickle cip after nuking. Pickles do not freeze or microwave well, and it really adds to the taste. Also, add a bit of spicy brown mustard for the complete delight. White Castle used to buy their mustard from Sysco, but now they give you those plastic packets of French's mustard, and it just ain't the same. Bon appetit!
Posted by Anonymous on 2012-01-12:
I too have never eaten at, nor seen a White Castle...at least not that I can ever remember. Perhaps I'll pull a Harold & Kumar someday?
Posted by Starlord on 2012-01-12:
They used to bring two semi loads of White Castle burgers to phoenix occasionally, with CLayton Moore riding shotgun. As they say, "For those who can't live withoout the taste of White Castle."
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