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I said NO pickles
Posted by NofriendofAX on 05/29/2009
I'm a little puzzled by the White Castle System in the drive thru. I placed my order and specifically asked for NO pickles on my sliders. So, the nice man taking my order asked me to confirm the order on the screen was correct and it WAS. So, when I get the sliders home guess what - you guessed it pickles. How can there be a flaw in such a ideal way of placing a drive thru order. Oh well, even though I got it right they didn't.

I never called the store to complain. This site is so much better.

     
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Posted by Anonymous on 2009-05-29:
I've only tried the frozen White Castle burgers you get in the stores...I wasn't impressed..

Now IN N OUT knows how to do a burger
Posted by saj80 on 2009-05-29:
With all the economic problems we are facing, it's refreshing to hear of someone with a real problem.
Posted by jktshff1 on 2009-05-29:
Good post, thanks for the laugh! VH
Posted by Frenchie on 2009-05-29:
Another dumb post -- why defame White Castle because now you try and put all of the stores in a pickle.

I like White Castle's and with the stupid world we live in they might have to change the name to "Integrated Castle Burgers" (or something similar) WE HAVE GONE NUTS.
Posted by Anonymous on 2009-05-29:
Anytime that you have an item that normally goes with a meal omitted, you are asking for trouble. I know that is a downer but it is true.
Try getting a taco with no lettuce during peak hours at Taco Bell or ordering a FOF from Micky D's with no mayo' and see how that works out. (BA)
Posted by Mrs. V on 2009-05-29:
You that that's bad, ZZrokk? Try ordering the FOF with no cheese and extra tartar. They don't often get it right lol.
Posted by Anonymous on 2009-05-29:
Mrs. V. they would probably call 911 on you for that!
Posted by Anonymous on 2009-05-29:
I smell a mention of a famous FOF Sammie review.
Posted by DebtorBasher on 2009-05-29:
EXTRA TARTAR? EXTRA TARTAR? DID YOU REALLY SAY, 'EXTRA TARTAR'? WHO IN THEIR RIGHT MIND WOULD EVER,EVER ORDER A FOF WITH EXTRA TARTAR? LOL...that WAS a joke, right? Please say it was, even if it wasn't.
Posted by DebtorBasher on 2009-05-29:
My Twins just went into hiding.
Posted by Anonymous on 2009-05-29:
TW, best answer! In fact In-N-Out sounds like a good lunch plan.
Posted by Anonymous on 2009-05-29:
They need to build a In-N-Out, closer to me the closest one is 10 miles away.
Posted by Anonymous on 2009-05-29:
DB, that would be next to impossible......

Still no In and Out joints out here but we have 3 Fatburgers and a "Smash Burger".
Btw, your/our Vice President had lunch at a well known rib joint (M&D's) out here this week! Feds everywhere!!!!!!
Posted by Anonymous on 2009-05-29:
Tommy's burgers are damm good too,but they are a SoCal joint....I think they have them in Vegas too..
Posted by Slimjim on 2009-05-29:
Whooah man, you got that right Mrs. V. The manual those in-the-know reference clearly mandates that one must be specific regarding condiment levels when ordering one of those potential fish soakers.
As Bizfusious once said --"It's better to specify up-front than drive off down the road and get a big glop of tarter in your lap!"
Posted by jktshff1 on 2009-05-29:
nevermind
Posted by MRM on 2009-05-29:
LOL Slim!
Posted by Anonymous on 2009-05-29:
I never had a FOF Sammie should I try one.
Posted by MRM on 2009-05-29:
Bizfusious- thats a clever smash up word.
Posted by DebtorBasher on 2009-05-29:
Bizfusious...LOL! Good one!
Posted by Anonymous on 2009-05-29:
Wally, for research purposes try on from Micky D's but for a decent Fish sammie from a FF joint try BK.

How's this one Slim; "He who doesn't clearly explain his preferences into the 'squawker' ends up with fish juice onto his Dockers!!"
Posted by DebtorBasher on 2009-05-29:
Ewwwww BK's fish is all greasy...
Posted by MRM on 2009-05-29:
Yes, but the bun soaks up the grease, which is still alright with me.
Posted by NofriendofAX on 2009-05-29:
wow I never realized my post would draw such an interesting conversation.. How did my experience at White Castle become an Ad for McDonald's Filet o'fish sammie?
Posted by jktshff1 on 2009-05-29:
AX, you got a good sense of humor!
Posted by old fart on 2009-05-29:
I would KILL for a White Castle... there is nothing like them in this god-forsaken backward hole of a town!
Posted by Anonymous on 2009-05-29:
I was thinking the exact same thing old_fart. In a few weeks I'll be in white Castle country enjoying me some belly bombers.

Good review NofriendofAX.
Posted by Anonymous on 2009-05-29:
Bizfusious, Slim how do you come up with this stuff, LMAO! The best part is they always fit and make sense.
Posted by Anonymous on 2009-05-29:
Slim is their room in your hind end for another nose?
Posted by DebtorBasher on 2009-05-29:
Old F...I have a White Castle about five minutes from me...want me to send you a care package?
Posted by Skye on 2009-05-29:
I'm sorry Tabitha, that they did not honor your request for "NO PICKLES".
Posted by Anonymous on 2009-05-29:
Yeah Slim, if he pulled his nose out of everyones rear what would he do with himself? Guess C2O was right again!

Is sweet little Tabitha Green back again? She sure has come up a lot the last few days.
Posted by Slimjim on 2009-05-29:
LMAO, I clicked on super's comment from the latests posts list thinking it was in response to my Obama opinion on another thread. All of the sudden I'm back at the things 'pickled and pickle based' topic.
I can't blame anyone I guess for not clicking my advice helpful. It's pretty much common knowledge I stole the tip from the Fast Food Dalai Lama.
Posted by Anonymous on 2009-05-29:
Slim why are you telling superbowl I have my nose in everyone's bum? That is blatantly not true. There are one or two members past and present who haven't had a crabby rim job. Now correct the record.
Posted by Anonymous on 2009-05-29:
Odd, did it once. It's worthy of a second attempt since the Dalai Lama had something to do with it.
Posted by Slimjim on 2009-05-29:
LOL *stepping back with hands up* All I was saying is I thought super meant Obama's nose.
Posted by madconsumer on 2009-05-29:
is it to difficult to simply remove the pickles??
Posted by Mrs. V on 2009-05-29:
I always order it 'No cheese, extra tartar'. Why? It's really good that way ^_^

And if you mean 'twins' the way I think you do, mine are 46DD and I have *never* driped the sauce down the front of me. I don't know why, but I never have that problem. And I mostly eat the FOF while driving. You just need to be really careful ^_^
Posted by madconsumer on 2009-05-29:
i like special sauce on my fish sandwiches.
Posted by ejack053824 on 2009-05-29:
White Castles give me huge gas!!! Can't eat there at all as my Commanding Officer has placed me with a heavy restriction to stay away and that was a direct order!! LOL!
Posted by DebtorBasher on 2009-05-29:
Mrs. V...I think you would be doing us all a great service if you were to make a "How to drive while eating Micky D's FOF with extra tartar and not end up with a midnight snack between your DD twins" instructional video. I know I'd buy it.
Posted by Mrs. V on 2009-05-29:
lmao @ DP ^_^

You really think it would sell well lol
Posted by DebtorBasher on 2009-05-29:
DP??????? Well, at least you capitalized the "D" and the "P"...LOL!
Posted by Anonymous on 2009-05-29:
We know who would place the 2nd order, an ex swashbuckler that for the life of him could not manage a Mickey D's FOF sammie dripping with tarter.
Posted by DebtorBasher on 2009-05-29:
He doesn't have DD's!
Posted by Anonymous on 2009-05-29:
So you say, LOL...
Posted by Starlord on 2009-05-30:
At one time I would have agreed that White Castle is the taste some can't live without. However, one trip to Richmond, IN broke me of my lifelong belief in the castle. Since Uncle Billy died, whoever took over has run it straight into the ground. The White Castle in Richmond is in a convenience store/gas station, for Pete's sake. When Uncle Billy was at the helm, White Castle built their own free-standing buildings. They had a great spicy brown mustard they got from Sysco. Now, they give you those blasted individual packets of French's Fancy Yellow mustard, Yeccchhhhh! The frozen burgers we get on the west coast have no pickle and are poor imitations of the sliders I grew up on and proudly served when I worked for White Castle fresh out of high school. But at least with the frozen burgers I get to put Gulden's on them.
Posted by DebtorBasher on 2009-05-30:
Agreed Starlord...and not to forget (according to my Much Older Brother, of course)...you used to be able to smell the White Castle burgers as you pulled into their parking lot...not you can't even smell them when they are right in front of your face.
Posted by Mrs. V on 2009-05-30:
Eeek >_< *DB* (bows and asked forgiveness)
Posted by DebtorBasher on 2009-05-30:
Forgiveness granted...carry on! LOL!
Posted by Anonymous on 2009-06-17:
Why make it complicated? Just get it as is and take the pickles off. How hard is that? 9 times out of 10 they will get you wrong if you want it out of the norm. Just get it the way it comes and it will ALWAYS be right.
Posted by mamajoe on 2009-11-22:
"Hold the pickles, hold the lettuce, special orders don't upset us ...... " Ooops, that's another fast food chain isn't it? Yes, I have to somewhat agree with the previous post, if you change something on an item you can expect 9 times out of 10 it will be ignored; and that's sad, considering the changes print out on both the drive thru order screen, and on the receipt. Why bother with the technology WC?? It's a waste of your corporate money, which could be going to towards more pay for your overworked employees.
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Ontario Spruce Pre-Lit Christmas Tree Not Natural Looking as Advertised
Posted by Mlpedrizetti on 01/08/2014
FRESNO, RHODE ISLAND -- I received my pre-lit Ontario Spruce 7.5 ft. tree sooner than expected, that was good.
Spent a long time fluffing it and there were still too many gaps.
I grew up in Ontario and have always loved the look of those trees but the tree I received did not come close in color or shape to a spruce tree. The spruce trees in Ontario are a silvery, bluish green -this one is very dark green in color. The tree tips are life like but are very short-so you see the rest of the branches that do not look natural. also had a hard time getting it back into it's box and was told when I called Tree Classic that I should have ordered a bag for storage .Duh--why wasn't I told that when I bought it? I would not recommend buying from this company. .
     
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Posted by mlpedrizetti on 2014-01-10:
It was Fresno, California--not Fresno , Rhode Island that the tree was shipped from.
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Gift Card Rip Off
Posted by Samanthakidwell16 on 01/02/2014
INDIANAPOLIS, INDIANA -- On 12/04/2013 time: 21:37:28
Batch and Reference: 86211046
Authorization: 583634
My family and I love White Castle and has been coming to this Restaurant for years to eat. Last month we ordered $27.00 worth of food. As I got to the window a team member had explained to my husband and I that any customer that spends over $25.00 in one transaction gets 2 gift cards one for $25.00 that's reload able and just a free $5.00 gift card if we add .50 with our order. We both agreed sure why not. Our total we spent in cash was $27.50 and the team member handed me 2 receipts. One for our meal and another showing $25.00 on one gift card and $5.00 gift card. The bottom of that receipt says Card Activated Gift Trans Number: 583634! Now on the back of the 25.00 gift card it say's it's reload able after first use and $5.00 gift card says its valid and redeemable starting 01/01/2014 until 02/28/2014! With today being a holiday New Years Day we though it would be a great time to use these cards. My husband had try buying a 30 crave case box and 2 sacks of fries. When he gave the member the gift cards to pay for our order he said there was no funds on either card though we never spent it because we could not use it today. I know we did not misunderstand a thing the employee had said because their were 2 of us. As a loyal customer and being a store manager in retail myself the customer is always right. Your employee did not explain the offer right and gave us a false advertisement or ripped us off. I'm not asking for reimbursement but it would be nice if they could make it right over some redeemable coupons or something. I'm so disgusted that someone could try too rip off 2 senior citizens and think it's ok to get away with it cause they think us older people are stupid and senile!
     
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Posted by Cwazychicken on 2014-01-03:
It doesn't sound right at all. Why would they offer you a free 25 dollar gift card and 5 dollar gift card for a total of only 27.00? I bet maybe you had to buy the 25 dollar gift card to get the 5 dollar gift card free. I think someone had a misunderstanding here. I dont think it was your fault, whoever took your order. No store would give out 25 dollars for 25 dollars and over....unless they want to go out of business.
Posted by Jeff on 2014-01-03:
I agree with the person above, I believe there was some sort of misunderstanding here. And I also believe that if you really worked in retail management you would not be saying, "The customer is always right." The customer most certainly is not always right. As someone who does work in retail management, this phrase infuriates me. The ones who use it are almost always the customers that are trying to screw over the company and will lie cheat and steal to get their way.
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Wrong Food Order
Posted by Kendrickbrett1979 on 12/25/2013
I ordered and paid for White Castle burgers with cheese. The burgers did not have cheese. When I brought it back in to the restaurant they refused to remake my food they tried to put cold cheese on my burger. So I asked for a refund. It has been six weeks, I still have not received my refund. Very dissatisfied with the customer service.
     
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The Food Was Cold and Either Uncooked or Stale
Posted by Mtaylor on 11/21/2013
There were only two other people when we entered the restaurant, so they were not busy. We ordered double cheese burgers that were cold. We also ordered cheese fries that were under cooked. Then I went to eat my chicken sandwich and the bun was crunchy like it had been sitting. Needless to say we won't be eating there anymore! To top it all off the soda was even flat!
     
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Steam Those Burgers!
Posted by Klp898 on 10/13/2013
VAN DYKE AVE, MICHIGAN -- Several trips to this White Castle in the last 2 months have resulted in less then acceptable burgers. They are not steaming these burgers such that they have less taste and the onions are dry, the patties are fragmented. This is not the way you prepare White Castles. Steaming is half of it. The personnel at the window are friendly. But the burgers suck. Let's get this act together. I will boycott this White Castle until they remedy this problem.
     
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Posted by ken528 on 2013-10-13:
I grew up on the South side of Chicago and had White Castle all the time. The people who worked there knew what White Castles were supposed to taste like and knew how to make them. I now live about 60 miles outside the city and my nearest White Castle is in DeKalb, IL. The people who work there clearly did not grow up eating at White Castle and have no clue as to how they are supposed to taste, its just another burger joint to them. I never worked at a WC , but I seem to know more about how the burgers are supposed to be cooked than they do. The DeKalb WC also turns their milk shake machine off at 8:00PM! Really,? Do you have any clue what White Castle is? White Castle should be a 24 Hr a day order anything on the menu restaurant (except breakfast items at non breakfast times). Don't get me started, this is something I am passionate about. LOL
Posted by klp898 on 2013-10-14:
Don't get me started! I remember when WC started to expand their territory in the 1980's and had openend one in Anderson, IN. Bah. Something wasn't right. I happended to talk to someone from Columbus OH who told me that first, that was where headquarters was. Secondly, the WC's you got in Indy were not the not-frozen ones that you got in Columbus and Detroit and some other places (because of transport distance and volume). How right that was. Definitely a different taste in Indy then in Detroit and Columbus. They are probably all frozen process nowadays but even this WC used to do 'em as right as they could. You got it right when you said "just another hamburger joint." At this location I think the person in charge is probably the one thinking that way. They were quite good at this location up until this summer.
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Refused $46. Order Because I Had A Larger Bill Than A $20
Posted by Macina66 on 10/07/2013
I went into the White Castle in the Bronx NY and ordered $46.00 of food. When I went to pay, they would not accept any bills larger than 20's.

I only had a larger bill on me and they refused to serve me. If I have US money, I should have been served. This is America, the last time I looked.
     
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Posted by clutzycook on 2013-10-09:
A lot of places don't accept bills larger than $20
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Menu options
Posted by Dodgews1 on 08/13/2013
Don't be the last to offer my suggestion like White Castle was on free refills of drinks! Please offer customer choice of french fries or onion rings on any order chosen for the same price. This would not only increase the variety of selections but the number of customers and return visits. Thanks!
     
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Posted by BigAl on 2013-08-13:
It cost more to provide onion rings then it does french fries.
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Disgusting
Posted by Fabian420 on 07/26/2013
Very sick girl was handling my food while she was sneezing and blowing her nose. That is cross contamination. Not once did she wash her hands!
     
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Poor Service/Poor Product
Posted by DRBG7815 on 03/28/2013
4023 E. U.S. RT. 31, CLARKSVILLE / MERCHANT, INDIANA -- My order was taken and after 17 minutes in the line, I was asked to pull up to the crave parking and my order would be brought out to me. I set here for another 19 minutes and because I was going to be late for work, I finally went in the building myself and asked if I could either have my order or my money. The lady at the counter passed me on to the manager. She asked what my order was and I told her; she then asked the lady cooking and she said they were working. The manager told me they would be right up. I waited another 3 minutes before the order was handed to me. The total time I spent waiting for the order was 39 minutes which caused me to be late for work, because I was late I lost my perfect record for the quarter, this in turn lost me my quarterly bonus of $100.00. am I pissed, hell yeah; and to top it off when I opened my order, I only had 1 piece of cheese on all my burgers, no mustard at all, and half of them had pickle, this only added insult to injury.

Yes I want people to know that fast food drive thru's are not fast. The original design for drive thru's was to be convenient and fast for consumers. This is no longer true.
     
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Posted by trmn8r on 2013-03-28:
I never use drive thrus. The concept is a huge energy waste - cars in line with engines running, also polluting the air.

Personally, I wish they would be outlawed. Health would increase as a side effect.
Posted by onlooker on 2013-03-28:
That is unfortunate, but you had 38 minutes to decide to walk and drive away. You were late because you chose to wait, did not want to give up your money and the service was glacial.
Walk out - you got a bad breakfast and lost your 100.00 - was it worth the 7.00 bad food?
It seems unreal, that it took so long. But don't waste your time again there, or if you really can't change your morning routine, arrive earlier?
Posted by JAKFK on 2013-03-28:
While the original intent of the drive-thru was for speed and convenience, the problem is that more and more folks are using the drive-thru in place of pre-cooking breakfast, lunch, and dinner at home. More people eating out and driving thru equates to longer lines and wait times.
Posted by Nohandle on 2013-03-28:
No one pulls into a drive thru knowing ahead of time it will be a 39 minute wait. I've been there myself when there was no way out. The building on one side and a barrier on the other. There you are stuck and blowing the horn won't help because some behind me have tried that and I wondered where they thought I could go. Frustrating to say the least.

You've paid your money and can't get out of the line. It aggravates me beyond word. Perhaps that's part of the reason I steer clear quite often.
Posted by biomajor on 2013-03-28:
White Castle doesn't put mustard on their burgers. That is Krystal. I would not have waited that long to go in and check. I could have cooked a whole meal in that time LOL
Posted by JAKFK on 2013-03-28:
NoHandle> I too share that frustration. I rolled through a Panda Express drive thru just to see if they carried egg drop soup. The drive thru was lined on both sides by cement curbs, making it impossible to leave (once I found out they don't carry it). Stuck in line, without the ability to drive away is EXTREMELY frustrating! Especially, when you've already paid for something.
Posted by DebtorBasher on 2013-03-28:
JAKFK, Drive thru service is NOT your friend!
Posted by Bill on 2013-03-28:
People, this fast food crap is no good for you.
Most of the claims on this board are about fast food restaurants. Learn how to cook and make your own meals, you'll feel better, you'll know what's going into your food and you'll also save money not to mention you might live a few years longer.
Posted by wjk898 on 2013-03-29:
biomajor: You can request mustard or ketchup or both or whatever and they'll put 'em together the way you request it.
Posted by biomajor on 2013-03-29:
wjk898 yes, that is true, but nothing says that they requested them differently. Krystal puts mustard on automatically, White Castle just has yummy onions. :) If the hold up in line is for mustard, it would have been easier to just ask for mustard packets. They have 2 different kinds to choose from :)
Posted by onlooker on 2013-03-30:
****up to the crave parking and my order would be brought out to me.

this means the ability to get out of the parking lot. The consumer was not stuck in the drive through channel.
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