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White Castle Consumer Reviews - Page 2

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Poor Management Skills. Lying Manager
By -

WHITEHALL, PENNSYLVANIA -- I had visited the White Castle on MacArthur Rd in Whitheall Pa on Nov 20 2011 and purchased $54.47 of food. When I got home some of the food was raw and uncooked so I called and spoke to a woman that took my name and order number a list of items that were raw and stated for me to come in to get the food replaced... Today Nov 27th I was passing by so I stopped to get the food and was giving the food without hesitation which made me a happy customer.

As I proceeded to my car in the parking lot I was chased down by a caucasian male who was yelling that he gave me the replacement food already last week and has my plate number down... I knew he was lying and when I approached him and confronted him he stated never mind and went back in the White Castle... So frustrated from the embarrassment from him yelling at me in front of all the people in the parking lot, I went back in the store to get his name and he and other workers refused to give me his name which I found out was **.

Then I was threatened by a caucasian woman that they were going to call the police... I then left the White Castle and called the police myself and got a incident number for the report... I just don't know why he lied like that. I am under the assumption that due to me being a hispanic minority, he didn't believe me and made up a lie to back up his accusations. I still have my receipt and if he gave me the food already and has my plate number, then me and my vehicle should be on their surveillance cameras which I am 150% sure its not... cause I was never there prior to today and the original date of purchase.

Please help me with any advice or measures to take to prevent this from happening to any other innocent customers. I have posted numerous reviews and also filed a complaint with BBB. I will be contacting the corporate office Monday morning as well. Thank you for listening and any help would be very much appreciated.

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I said NO pickles
By -

I'm a little puzzled by the White Castle System in the drive through. I placed my order and specifically asked for NO pickles on my sliders. So, the nice man taking my order asked me to confirm the order on the screen was correct and it WAS. So, when I get the sliders home guess what - you guessed it pickles. How can there be a flaw in such a ideal way of placing a drive through order. Oh well, even though I got it right they didn't. I never called the store to complain. This site is so much better.

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Poor Service / Poor Product
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

4023 E. U.S. RT. 31, CLARKSVILLE / MERCHANT, INDIANA -- My order was taken and after 17 minutes in the line, I was asked to pull up to the crave parking and my order would be brought out to me. I Sat here for another 19 minutes and because I was going to be late for work, I finally went in the building myself and asked if I could either have my order or my money. The lady at the counter passed me on to the manager. She asked what my order was and I told her; she then asked the lady cooking and she said they were working. The manager told me they would be right up. I waited another 3 minutes before the order was handed to me.

The total time I spent waiting for the order was 39 minutes which caused me to be late for work. Because I was late I lost my perfect record for the quarter, this in turn lost me my quarterly bonus of $100.00. Am I pissed, hell yeah; and to top it off when I opened my order, I only had 1 piece of cheese on all my burgers, no mustard at all, and half of them had pickle. This only added insult to injury. Yes I want people to know that fast food drive throughs are not fast. The original design for drive throughs was to be convenient and fast for consumers. This is no longer true.

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White Castle Frozen Cheeseburgers... Bravo!
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To add something positive to this site, I recently impulse bought a box of White Castle frozen cheeseburgers. We all know buying frozen burgers of any sort is a no-no, but I was very pleasantly surprised. These tasted the same as Krystal's burgers (we don't have White Castle where I live), and the same as the limited memory I have from White Castles as a child.

You have to nuke these tasty treats a few seconds longer than recommended on the box to get them to a decent temperature, but the bun comes out soft and sweet. And while the cheese to meat ratio is a little high, it somehow works in a blissful manner. I highly recommend these treats to those of you with the White Castle munchies, and at $5 for 6 yummy little burgers it's totally worth it.

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SLIDERS... OMG, You're kidding me! Don't use that term!
By -

INDIANA -- I love all your products and have since I was a child. I'm now 58 and still look forward to stopping in. But, I noticed in your advertising that you folks are mislead by some slang you should not be promoting. In the 60's & 70's & 80's we referred to buying and eating White Castles as Sliders. But this was not a complimentary good term, it was our ridicule slang talk that I still hear as a joke against White Castle to this day. White Castle "SLIDERS" meant after eating some they would give us diarrhea.

Sliders referred to only White Castle Products and stood for "5 slide in and 5 slide out"! It was also spoofed from the 1970's movie... Slaughter House 5. We would joke about buying the Slider House 5. To this day everyone laughs when you say we're going to buy some sliders... they know the end results as mentioned above. Besides SLIDER sounds greasy anyway and your food is not and delicious. Just wish you would get away from that slider campaign and think of something else... how about White Castle "Stuffers"... I'll buy that! Thanks for listening.

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Great Response When They Didn't Have To
By -

I wrote to White Castle, telling them I worked for the chain in 1965, and asked if it might be possible to obtain a copy of the booklet given to new hires. I explained I lived in Washington state now, and stopped in St. Louis every time I went back East. I received two copies of the booklet now given to new hires, plus two coupons for White Castle products, along with a very nice letter over the signature of One of the family of the founders. The company is still a closely held corporation and only the family members hold stock. They did not have to communicate with me, as St. Louis is the farthest West White Castle operates.

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Advertising Myths Used By White Castle
By -

INDIANAPOLIS, INDIANA -- The current White Castle discount ad says 6 burgers for under $4...? Special savings usually intrigue me, so I stopped in to take advantage of their new promo... hhhmmm... the single slider sells for 61 cents. My order with a small fry and small coke was still over $6.85 inc local tax. I just don't get the math on very many of White Castles promos... the only good one they have used in the last year was the double cheeseburger for 88 cents. (I asked the WC employee what was my savings on this special offer? She said because I got small fries and coke that I would not see the savings?)

I guess their current promo people are using the new math which does not save their customers a single penny!! What a poor waste of advertising dollars. I do not plan to revisit White Castle for many months due to their "tasteless promos"!!

I am new to enjoying the additional reviews :) I need to add for the benefit of our younger generations, that I remember when the "slider" was 8 cents each. I hope that also addresses my reference to the "New Math" :) I still try to practice that an Open Mind leads to ongoing improvement... and less stress :) Oh and for our Washington reader... I guess "applied thinking" and REAL perception are out of your reach too!! I do agree though that the Castle employees in Indy are Super :)

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White Castle Accuracy (lack of)
By -

METUCHEN, NEW JERSEY -- The lack of accuracy at this restaurant astounds me. If you use the drive through, you specify something, it clearly lists it there as well as prints out on the receipt, and you're lucky if it's carried through correctly. I'm what they call "a craver". I love sliders but trying to get what you want sometimes is a bit of a challenge. The location I speak of is on Lafayette Ave. in Metuchen (Menlo Park), New Jersey. Sometimes I actually try to avoid making too many special changes to the order, just so it goes smoothly and that's just not right. Now mind you, I'm not even going during a peak hour, I'm going during early hours when there's either just one car or none before me.

I've complained so many times via their website my fingers are sore, spoken directly to regional managers, etc., and it never changes the results of anything. Still, I keep going back there, they know they got me; I'm just a glutton for punishment, but I love those sliders!!

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Tasty Hamburgers
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PHOENIX, ARIZONA -- So today I went to the store to get a few things. And in the frozen food section I saw a box of White Castle frozen food hamburgers. I decided to get them, I knew about them from seeing Harold and Kumar go to White Castle. A comedy they looked so good in that movie, so I decided to get them to see what the hype is all about. We don't have any of the restaurants in AZ. So I heat them up in the microwave for a minute. They came out nice. They tasted decent. They come in a little bun with a patty cheese and some onions on top. There are six in a box, two of which are each individually wrapped. I liked them so much I will probably get them again.

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Awful Service
By -

CLIFTON, NEW JERSEY -- On Thursday, February 21, I visited a White Castle location in Clifton, New Jersey and I had to wait 16 minutes at a drive-through even though there was only 1 car ahead of me. The credit card machine was not working properly, and after the store clerk attempted to swipe the customer's card many times, I waited endlessly. When I got to the front of the line, the clerk forgot my order, asked me what it was again, gave me a receipt with the correct order on it, but put ketchup on my burger even though it said no ketchup.

Thinking that there was no ketchup, I ate it and got sick, as I am allergic. When I brought this to the attention of the 800 number on my receipt, I was told that I would be contacted by telephone. Four days later, no call, no refund, and no service. Thanks for nothing...

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White Castle Rating:
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1.5 out of 5, based on 12 ratings and
21 reviews & complaints.
Contact Information:
White Castle
P.O.Box 1498
Columbus, OH 43216-1498
614-228-5781 (ph)
www.whitecastle.com
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