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Wickes Furniture Co Inc


6 Reviews & Complaints
www.wickesfurniture.com

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HORRIBLE furniture delivery...if you get it at all!
Posted by Paige on 03/30/2006
ROSEVILLE, MINNESOTA -- In January 2006, after spending a number of weeks looking through other furniture stores, I found exactly what I wanted at Wickes. I ordered an entertainment center, coffee table and four Parson’s chairs totaling over $1,500. Delivery was set up for three weeks later, on January 25, 2006.

I received a call two days before the scheduled delivery date scheduling a time. I was informed that the chairs had not yet arrived from the manufacturer so I would only be getting the entertainment center with this delivery. A new delivery date for the coffee table and Parson’s chairs was set for February 3, 2006.

On February 1, 2006, I received a call canceling the February 3rd delivery since the chairs still had not arrived from the manufacturer. A new delivery date was scheduled for February 23, 2006.

I was called on February 21, 2006, and a delivery time was set up. I changed my work schedule to accommodate this delivery and proceeded to wait the entire day. Hours after the delivery had not arrived, I called Wickes customer service. After being transferred a number of times, I was told there was no delivery scheduled for my address and that they still did not have the chairs in stock. Another delivery date was made for March 7, 2006.

I once again received a phone call setting up a delivery time two days before the March 7th delivery date. I made arrangements to be home, but when the delivery arrived, the wrong furniture was brought into my house. When I questioned this I was told that they had a new computer system that was “goofing everything up”, that they didn’t have the furniture I ordered on the truck and I should call my salesperson to straighten it out. After making some calls, I was put through to someone in the business office. She also blamed the problems on “this new computer system we have”. She then told me that the chairs I ordered still had not arrived from the manufacturer but that they should be in on March 16, 2006. She scheduled my delivery for that day, told me she would reimburse me for the $100 delivery fee (which would arrive in check form) and promised that my delivery would arrive on March 16th.

This time I didn’t receive a call setting up a delivery time so on March 15th I called to check on my order. I was told me that yes, indeed, I was scheduled for a delivery on March 16 and it would arrive between 7:30-12:00. I took time off from work and proceeded to wait for my delivery that day. After not receiving my order by 4:00, I called to inquire about its whereabouts. I spoke to someone who informed me that there wasn’t a scheduled delivery for my furniture. Again, the computer system was blamed for the mix-up.

After three months, arranging five separate delivery dates and missing many hours of work to accommodate this delivery, I decided to cancel my order. I was told that because of “computer problems” my credit card could not be credited and I would receive a check in the mail for the balance. I asked about the $100 check I was still waiting for regarding the delivery charge reimbursement and was told that it should be arriving “shortly” (I had already been waiting three weeks at this point!).

On March 20, 2006, I ordered similar items from Hom Furniture. It arrived two days later on March 22, 2006.

At this time, I still have not received my money back for the furniture or the delivery fee and have been paying interest on my credit card for over three months for furniture I never received and have since canceled.

I cannot tell you how disappointed I am with Wickes Furniture. I don’t think I am asking anything out of the ordinary, just for my furniture to arrive when they said it would be arrive. Now, I have to fight to receive a refund for furniture which was never delivered. At no point was an apology ever stated.
     
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Posted by tander on 2006-03-31:
If you buy from them, good luck getting a straight answer on what your balance or account number is, they do not want you to pay off the bill in full.
Posted by jolaz on 2007-02-23:
I cannot believe the exact same thing happened to me! It is amazing the store is still in business. Hopefully enough people will see this and won't fall in the same awful situation. The other problem is that you are actually getting bad quality furniture at relatively high prices. Go to Ikea instead, you will spend less, get better quality furniture, and actually receive customer service, something WICKES FURNITURE does not!
Posted by BentOutOfShape on 2007-05-05:
Ugh, I wish I'd read your post before buying from them. I'm stuck in a delivery nightmare as we speak. I'm ready to spit nails! How is it possible for one company to be so incompetent!
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Not Worth The Trouble
Posted by Martha Carter on 06/02/2007
FONTANA, CALIFORNIA -- On 3/07 we ordered a 5pc living room set and it was set to arrive 5/19/07. Not only did we wait all day (finally they arrived at 5:10 only after manny calls)the wood on the couch was not completely stained it was scratched,they brought round table tops (instead of the square table tops) the chair we ordered was on back order we were told they spoke to a Mrs.Carter (that's me) which they did not unless they spoke to the cat the dowels did not come with the large table the delivery man stated well it is because the glass on the table is so heavy it won't slide off.. Well we all know one of the reasons for the dowels is to separate the glass top from the wood... The couch went back I had large cocktail table with no dowels the base of a small cocktail table no glass top and no dowels.

I called the folks where I originally purchased the furniture from and they were very understanding and promised to contact someone that knew someone that had a direct line to the powers that be and would call me before noon the following day..Well guess what no one called I called at 1:30 pm to follow up the person that was to call me back had not showed up to work and the two staff memebers were not even aware she was not there...Someone finally E-mailed my issues to the powers that be and got a call that Monday they were to bring the furniture in that Weds well I had made it clear Mondays were the only day during the week they could come. Well we were told unless I wanted to wait until my chair came in 6/30/07 it would be delivered on a that Weds. or the weekend..I asked for that Sat. they assured me it would arrive before 1:00 pm they arrived at 1:40 pm..They brought in a new couch it a small ding in it they colored it they brought the table tops NO DOWELS..They told me to call customer service again in order for them to deliver them NOT MAIL BUT DELIVER THEM... I noticed a scratch on one of the tables. I am so disgusted with all of this that I don't know what to do.. My husbands telling me to send it all back and close the acct. but really like the style of the couch.. We have bought furniture in the past from Wickes and had no issues but after all this I WILL NEVER darken there doorway again..

P.S. I STILL HAVE NO DOWELS AND A SCRATCHED END TABLE..BY THE WAY NO ONE HAS RETURNED MY CALL FROM CUSTOMER SERVICE RELATED TO THESE ISSUES.. MARTHA CARTER FONTANA CAL.
     
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You can't even PAY for good service anymore.
Posted by BentOutOfShape on 05/05/2007
RIVERSIDE, CALIFORNIA -- AAAAGH! We bought a 6-piece bedroom set for about $1900 almost two weeks ago and paid [an exhorbitant] $170 for shipping, to be delivered today. We planned our lives around the delivery; they don't deliver on Sundays and we work all week, so Saturday is our only option. This was our only Saturday for weeks where we could commit to being home during the day. We were promised a four-hour window.

On Thursday (two days ago) a curt woman called (twice, for some unknown reason) and barked that our window was 11-3.

We moved everything out of our bedroom to make it as easy as possible to get everything in (no easy task given that I'm six-months pregnant). My husband had to work today, so I resigned myself to sitting home waiting for the truck. We made plans for later this evening.

I get a call at noon (an hour into our window) to tell us that the driver "had problems" and that our new window was 3-6. (An inquiry proved that the problem was that he was "held up" at other locations--i.e., poor scheduling of deliveries.) I said that this was not okay, that we'd been promised a delivery of 11-3, and that we wouldn't be home at 6. He said they'd reschedule, but that was not an option either as that would mean waiting at least another month (with the house in disarray) in the HOPES that they actually meet their delivery responsibilities.

What ensued was a mass of calls to the store, to customer service, to customer service again...all with no effort made to do anything to rectify the situation, nor any offer of anything to compensate (i.e., free delivery). My options were to cancel the rest of my life and wait for them to show up (maybe) or reschedule for several weeks down the road.

The attitude I got from customer service was that, well, the four hour window was a "courtesy window," but that I was responsible for being home all day. Okay, um, fine, but where's the courtesy? And what exactly does "all day" mean? I was told they would make every effort to get there as close to 3 as possible (yeah, right) and that they'd call to check in around 1:30. They never called. I called at 3 and got the run around again, and was told, "Oh, your delivery window is 4-6." What happened to "as close to 3 as possible"? (Actually, when I'd been told that, I'd told the rep, "C'mon, you and I both know they will never be here at 3." She refused to comment.) Anyway, I repeated the whole mess all over again. Asked for a supervisor (by the name of Sparkle) to call me since she was too busy to take my call at the time. It's now five minutes until customer service closes and have I heard from Ms. Sparkle? No.

We finally decided enough already and planned to cancel the order, but was told that they couldn't cancel until the merchandise was back at their warehouse. I also saw fine print that said we'd be responsible for a 20% restocking fee if we cancelled fewer than five days before the delivery date.

Oh, and the girl at the store (this was probably my fifth or sixth call to Wickes/Wickes customer service...I've lost count) told me that yeah, they'd had a lot of problems with the company they contracted out for delivery, but she wasn't sure if/what the company had done to fix the problem. Now, I ask you... *rolls eyes*

I will stay here as late as I can, but if this guy doesn't show, I expect the store to fully refund my money tomorrow, no restocking fee. And even if he does show, I expect a refund on the delivery charge.

What gets me is that we PAID for this service. Everything went sooo smoothly until they had my signature on the credit card bill, and then it tanked from there. Wickes apparently cares for their customers' fine credit, but not for their customers. The saddest part is that I know this whole mess is far far far from over. Shame on you, Wickes!
     
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Posted by Anonymous on 2007-05-05:
I definitely feel for you, no one likes to wait around all day, but I also think it's reasonable to think that the delivery drivers could have gotten behind schedule during the day for a variety of reasons.
It is very common in the service industry to give customers a window of time to expect service/delivery, that is their way of creating a 'buffer' in the event that they are delayed by something unexpected.
At least they called you at noon to let you know, that sounds like good customer service to me.
Posted by Pomona Guy on 2007-05-05:
Let us know what happens. Maybe you'll like the furniture so much you'll forget about the bad delivery.
Posted by Sparticus on 2007-05-06:
I think a lot of these delivery based companies would help keep folks a lot happier if they would hire a logistics person who could keep in contact with the destinations with updates, etc. If they had someone monitoring the schedule of the delivery guys, they probably would have realized hours earlier that the delivery was not going to take place and you could have been notified and saved half of your day.
Posted by yoke on 2007-05-06:
I feel for what happened to you, but put yourself in the position of the delivery people. They are only doing there job and trying to give eveyone good customer service. You did get a courtesy call at 12 to let you know they would be delayed. As inconvient as it was for you, there was enough time to rearrange your schedule for the evening. I know when we have had deliveries and it is say 11-3, I don't make plans for 6:00. If you are the last one on their list they may show up at 3, but may be there until 4 putting things together. Had they called at 3:30 and said they won't be there until 6 I might be a little upset, but I would deal with it.
Posted by rhondam718732 on 2007-05-07:
We should ammend the famous saying " There are 3 things you can count on in life... birth,taxes and death" and add on "screwed up furniture deliveries and being scammed by cell phone and credit card companies." Regardless... as frustrating as this sounded (belive me I feel for you, I am 7 mths pregnant and moving into a new house this month as well)... ANYTIME you plan a delivery you have to reisgn yourself to the idea that you have to give up an entire day/night for it. Sutff happens, deliveries run behind and if you plan for an all-day wait you won't be upset.
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Use the sales adds and Warrantee certificate to train your puppy!
Posted by Martie70 on 04/01/2007
3240 W. TOUGHY AVE. LINCOLNWOOD, ILLINOIS -- I purchased a complete livingroom set from Wickes Furniture at 3240 W. Toughy Ave. Lincolnwood, Illinois 60645, on 1-31-06 that totaled $2,911.44. When this furniture was delivered to my home I had noticed and questioned the delivery persons regarding the unstable back of the Laf Lseat item # 17-46686. I was instructed at that time that I should "push it up against a wall" to keep it stable. As the year went on I noticed that other parts of the furniture were giving away. The rocker recliner # 17-46707 started making squeaking noises as well as the tacks that held the fabric to the chair were falling out. The last straw was in the beginning of March when I noticed while cleaning under the cushions that a piece of the wood (frame) had cracked. I contact customer service and had a scheduled service call. The gentlemen that came out to repair the furniture decided to glue the frame of the couch back together. He stated that it was a manufactures defect and that there was a knot in the wood leading to it giving away.

Please keep in mind that the furniture is no more stable now than it was prior to their repair man entering my home. After several calls to customer service (3-22-07, 3-24-07,3-27-07)Judy had given me the option of picking out a new set for the set that I have is no longer available for an even exchange.

I went into Wickes Furniture on Friday, 3-30-07 to pick out my furniture. I was instructed at that time that I am not getting the full amount that I paid for the furniture. A Sales Rep by the name of GiGi called customer Service to find out exactly what I was entitled to. After going back and forth with customer service at least 5 times. The amount went from $1,120.00 to a little over $1,600.00 to almost $2,001.00 then back down to a final total of $1,857.68.

I know exactly what I paid for my furniture. My livingroom couches cost me a little over $1,200.00, my end table and coffee table package was a total of $375, if that (which I am keeping and do not expect that monies credited) and my rocker was $599.99. Dealing with customer service and their listed "going rate" of the items right now varies greatly from what I paid for the table set a year and 2 months ago. It really doesn't help when their store reps sit there and giggle and carry on over the phone with the customer service reps regarding your account while WE,the customer stands there for nearly 2 hours waiting to find out what they are entitled to.

I am NOT completely happy with this total they are giving me to pick out furniture but at this point I'm extremely frustrated and in dire need of furniture that is safe enough for my family to sit on. I decide to go into Wickes on 3-31-07 and pick out a new set. I spent well over an hour and half looking at the furniture before picking out something suitable. I get to the counter and was informed that I have to now pay taxes on this furniture although I am out $1,053.76 from their company on my first purchase. I'm told that I'm getting my fabric protector cost refunded and delivery cost waived but that doesn't total over a grand. Even after adding in that 3 year extended warrantee (which I know is non-refundable) we are still not near a grand.

So in essence they are telling me that the $1,053.76 price difference from what they are giving me as an exchange from what I originally paid is rental fees for a year and 2 months of furniture from their company that was defective from the time you delivered it to my home. To add insult to injury they are now insisting that I pay over $300.00 in taxes for you to deliver another set of furniture that could possibly end up to be as equally defective.

The furniture they sold me and delivered to my home was of bad quality from the moment it left THEIR warehouse and found it's way through my doors via THEIR delivery persons. This being stated by THEIR repair man. All I want is an equal monitary exchange of furniture.

I am currently stuck with furniture that my children and company can't even sit on. I have a rocker that is falling apart and I have gone from a livingroom set that can seat 7 to half of a couch and a majority of my family sitting on the floor. This is not what I would expect for the price I paid for furnishings from a well known furniture company.

Buyer beware; the warrantee isn't worth the paper it's printed on. The only people in the store that know anything are the sales reps for they know how to smoothe talk you into purchasing this extended 3 year warrantee and suck an additional $300 plus out of you. This warrantee ONLY insures that they will give you nothing but a hard time when it comes time to use it.

Keep in mind, you can purchase an awful lot of wood glue, nails and screws for the price they charge you for the warrantee...
     
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Posted by rhondam718732 on 2007-04-02:
You had the furniture for over a year and they are crediting you $1800. What exactly do you expect to receive? As soon as a delivery guy told me to push my brand new couh against a wall for stability I would have been returning it. You didn't and now you''re complaining...I don't get it. They are being fair.
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The worst service ever
Posted by Jolaz on 02/23/2007
ILLINOIS -- It is hard to believe that in this day and age of customer service, companies, like WICKES FURNITURE, can still get away with BAD service, and bad quality furniture. First of all, this is the only furniture company that does not take returns, all others just apply a re-stocking fee. The second problem is the QUALITY of the furniture, it falls apart!!! The worst part is, to get a replacement is close to impossible!! The customer service office is staffed with rude and incapable people, and upper management (in particular a Mr. Robert Contreras who refused to come to the phone) does not seem to be interested in rectifying customer issues. This is the first time I have actually felt the need to write up a complaint agains't a company. I think potential customers should be warned!!!
     
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Posted by Noneill on 2007-02-25:
The Wickes Furniture in Thornburg VA is going out of business. Explains a lot.
Posted by Martie70 on 2007-04-01:
I purchased a complete livingroom set from Wickes Furniture at 3240 W. Toughy Ave. Lincolnwood, Illinois 60645, on 1-31-06 that totaled $2,911.44. When this furniture was delivered to my home I had noticed and questioned the delivery persons regarding the unstable back of the Laf Lseat item # 17-46686. I was instructed at that time that I should "push it up against a wall" to keep it stable. As the year went on I noticed that other parts of the furniture were giving away. The rocker recliner # 17-46707 started making squeaking noises as well as the tacks that held the fabric to the chair were falling out. The last straw was in the beginning of March when I noticed while cleaning under the cushions that a piece of the wood (frame) had cracked. I contact customer service and had a scheduled service call. The gentlemen that came out to repair the furniture decided to glue the frame of the couch back together. He stated that it was a manufactures defect and that there was a knot in the wood leading to it giving away.

Please keep in mind that the furniture is no more stable now than it was prior to their repair man entering my home. After several calls to customer service (3-22-07, 3-24-07,3-27-07)Judy had given me the option of picking out a new set for the set that I have is no longer available for an even exchange.

I went into Wickes Furniture on Friday, 3-30-07 to pick out my furniture. I was instructed at that time that I am not getting the full amount that I paid for the furniture. A Sales Rep by the name of GiGi called customer Service to find out exactly what I was entitled to. After going back and forth with customer service at least 5 times. The amount went from $1,120.00 to a little over $1,600.00 to almost $2,001.00 then back down to a final total of $1,857.68.

I know exactly what I paid for my furniture. My livingroom couches cost me a little over $1,200.00, my end table and coffee table package was a total of $375, if that (which I am keeping and do not expect that monies credited) and my rocker was $599.99. Dealing with customer service and their listed "going rate" of the items right now varies greatly from what I paid for the table set a year and 2 months ago. It really doesn't help when their store reps sit there and giggle and carry on over the phone with the customer service reps regarding your account while WE,the customer stands there for nearly 2 hours waiting to find out what they are entitled to.

I am NOT completely happy with this total they are giving me to pick out furniture but at this point I'm extremely frustrated and in dire need of furniture that is safe enough for my family to sit on. I decide to go into Wickes on 3-31-07 and pick out a new set. I spent well over an hour and half looking at the furniture before picking out something suitable. I get to the counter and was informed that I have to now pay taxes on this furniture although I am out $1,053.76 from their company on my first purchase. I'm told that I'm getting my fabric protector cost refunded and delivery cost waived but that doesn't total over a grand. Even after adding in that 3 year extended warrantee (which I know is non-refundable) we are still not near a grand.

So in essence they are telling me that the $1,053.76 price difference from what they are giving me as an exchange from what I originally paid is rental fees for a year and 2 months of furniture from their company that was defective from the time you delivered it to my home. To add insult to injury they are now insisting that I pay over $300.00 in taxes for you to deliver another set of furniture that could possibly end up to be as equally defective.

The furniture they sold me and delivered to my home was of bad quality from the moment it left THEIR warehouse and found it's way through my doors via THEIR delivery persons. This being stated by THEIR repair man. All I want is an equal monitary exchange of furniture.

I am currently stuck with furniture that my children and company can't even sit on. I have a rocker that is falling apart and I have gone from a livingroom set that can seat 7 to half of a couch and a majority of my family sitting on the floor. This is not what I would expect for the price I paid for furnishings from a well known furniture company.

Buyer beware; the warrantee isn't worth the paper it's printed on. The only people in the store that know anything are the sales reps for they know how to smoothe talk you into purchasing this extended 3 year warrantee and suck an additional $300 plus out of you. This warrantee ONLY insures that they will give you nothing but a hard time when it comes time to use it.

Keep in mind, you can purchase an awful lot of wood glue, nails and screws for the price they charge you for the warrantee...
Posted by carl5665 on 2007-07-25:
We began our purchase at Wickes Furniture over a month ago. It started out as purchases do; wondering if this is the time we should actually make the investment in a living room and/or bedroom set, if it is the right place to do so, and with some excitement and some consideration before making the actual commitment. Determined to replace our old furniture at last, we went ahead with the purchase.

We purchased both a living room set and a bedroom set, and then added a dining room buffet afterwards to round out our investment. The experience with the salesman was actually very good. The furniture looked very nice and presented itself well in the store, and the living room set was very comfortable.

As soon as we walked out of the store, everything went downhill. When the bedroom set was delivered, we had a damaged headboard (which of course connected to everything else), so this item was not even taken off the truck and we could not set up most of the bed. A new delivery date needed to be set for the headboard. We coordinated with Customer Service to deliver the headboard on a day that I took off work to do so. They called to confirm the day before, that everything was set for re-delivery.

I get a call from our salesman, the day I am at home waiting for delivery (with an hour left in the window for the supposed delivery), who had found out that the bedroom set was discontinued, there were no headboards available, and that he had taken the initiative to have three existing headboards ship out of Portland to arrive at their Cerritos, CA location. He was unaware (and quite surprised) that Customer Service had set up a delivery time for something they could not deliver. I told him I had scheduled the day off for the delivery, and could not believe that Customer Service had no clue the item was not available.

The other items which had been delivered in the first delivery also had some need for adjustment and small touch up/repair. The delivery personnel indicated that I should write up everything which needed to be addressed before signing for the furniture, and to schedule an appointment with Customer Service for a technician to come out and adjust or repair the items. As these seemed to be small items, it made sense at the time.

We told Wickes that because I had already scheduled a day off from work for no reason, they were going to have to coordinate the re-delivery of the headboard, and the technician's visit on the same day. The salesman requested the store manager to submit a credit on our account for the missed work day (which I have not seen yet...every time I ask for a fax showing the application of the credit, they claim the fax is not working).

The day finally arrives for our technician visit, and the re-delivery of our headboard. At this point, we were now almost two weeks into our purchase. We had furniture sitting around, not fully assembled, all over the house, pending this visit. The technician was able to fix the latch on the door of the bedroom hutch, which was preventing the door from staying closed. The headboard was delivered, but had a deep scratch on it...we decided to keep it as it is not where it can be seen, and we were, quite frankly, tired of the hassle (especially with a discontinued style). The bed gets all put together and fortunately everything works fine with our sleep number bed and adjustable frame. However, as the delivery men refuse to place any of the glass shelves in the side components, we find out later than one of them does not fit. After juggling around the glass shelves, we finally were able to force one in the position and have a complete bedroom set. (The dresser actually did not need any adjustments) Wooo Hooo! The only trouble now is all the excitement of the purchase was long gone and we can't stand to look at it anymore.

Back to the technician. The dining room buffet had about six small items to adjust, and one repair we found out later (because the delivery men do not complete the set up by placing in the glass shelving). The latches needed to be adjusted so one door would close, and the others not stick. There was stain on the latches which also needed to be cleaned off so the doors would not be hard to open and close once the latches were correctly placed. Two spots on the buffet needed touch-up paint. The cutlery drawer had a tough time opening all the way, so the slides needed adjusting (or the bearings more grease). One of the doors needed to be moved up 1/8 of an inch to be vertically equal to the others. (These were the small items the delivery men told me the technician could fix.) The item we did not catch at delivery was a shelf support which had not been stapled/glued into place so as to support the glass shelf. As I had previously worked for a cabinet manufacturer, I knew these types of adjustments could be made by any competent professional. Oops! My mistake! The technician took one look at the dining room buffet and said "it can't be fixed, and your carpet must be uneven." Whatever! (By the way, just for fun I checked afterwards with a level, and the bubble was right in the center.) The technician said we would have to replace the unit. Slight problem...the buffet was of the same discontinued style as the bedroom set. We were not about to go through another cross-country search for available stock in order to figure that one out.

One other thing, we had also found a small hole in the stitching on our sofa which we thought could be easily repaired, but that the technician recommended that we replace it as well.

Over the last three weeks, it has been a micro-managing affair with Wickes just to get someone in Customer Service to speak to us live (customer neglect is more like it) so we could get the approval to return the buffet and exchange the sofa. Wow!! Talk about pulling teeth from an elephant. We had to get our salesman, his office manager, and his store manager involved to send requests to Customer Service, before they finally approved the return of the discontinued item which they could not provide an even-exchange for anyway!! And, we have the approval for an even-exchange on the sofa. All is well, right? No! Customer Service does not call us to tell us we have the approval, we can only find out by going through the store, and having them confirm what has transpired on our account. (Of course, I still cannot get a fax showing anything.) Then we get a recorded message on our home phone that the exchange is scheduled for the next day. Nobody calls to confirm our schedule, and we are just supposed to call in to work and say, "Sorry, I have a furniture delivery, and I can't be in to work?" I don't know about your company, but mine requires a little more coordination for time-off.

Well, after being on hold, waiting in the queue many times, on different days, for a Customer Service rep, hearing the recording say: “the expected wait time is 36 seconds,” (or 45 seconds, or 20 seconds, etc.), only to wait for five to ten minutes and receive another recording indicating call volume is unusually high and would we like to leave a message, we finally got through.

We have a scheduled exchange for our sofa and a pick up of the dining room buffet on August 10th (a Friday I can actually work from home). We made our purchase on June 9th (two months to resolve, assuming this is the end of it!). Meanwhile, it sits taking up space, unusable, and continues to irritate a customer they seem to care less and less about.
I guess the jury is still out, on whether or not we will end up with furniture we can live with. But, we will always look at it and say, "Why Wickes?" And, we will always think of how badly the customer experience went for us with them. We will certainly not be a repeat customer. I don't know if the warranty will be useful, but if something goes wrong, we better not get the same technician... I will say one thing, without our salesman, we certainly would not have got to the point at which we are now. If we were dependent upon Customer Service, there is no way we would have received any courtesy at all. They quote the policy and it sure feels like they don’t care about any problems which you have experienced due to their corporations screw ups. The right hand definitely does not know what the left hand is doing within the corporation at all…

Wow!! I just realized how long this was...I must have needed to vent!!
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Good Service
Posted by Tander on 03/07/2006
I bought a sofa and a recliner chair from them a week ago and was very impressed with how the whole transaction went and was very impressed with the delivery men who brought our sofa and chair in, they had no problems and were fast and efficient. Good Job!!
     
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Posted by Anonymous on 2006-03-08:
Didn't you state that you bought the same furniture from another place on your last review? Please explain.
Posted by tander on 2006-03-09:
If you could read, you would see I bought from 2 different places.
Posted by Anonymous on 2006-03-09:
Exactly! I can read, especially when the poster forms proper sentences. What, are you refurnishing one of your trailor homes? *lol*
Posted by tander on 2006-03-09:
Thank you for searching through 3 pages of reviews to find mine and make a comment that shows such jealousy, is that what you really wish you could do, is furnish your dump with lots of expensive brand new furniture? *lol*
Posted by Anonymous on 2006-03-10:
Your reviews are so funny! *lol*
Posted by tander on 2006-03-10:
I'm flattered you search 4 pages in to comment on my review again..*lol*
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