WILMINGTON, NORTH CAROLINA -- Wilmington Nissan 5406 Market street Wilmington NC 284105 910.392.4300. On Tuesday, June 19th, 2007, I made my sixth trip to Wilmington Nissan, the third in the same day, to discuss actual terms of buying a Versa hatchback. The salesman, **, refused to discuss figures. On Wednesday, I called the dealership and asked if anyone there was interested in selling me a car. I got an immediate appointment, discussed price, terms, etc., and on Thursday left my car as a trade, and presented a cashier's check for the remainder, payment in full, with the promise that I could pick up the car on Friday the 22nd.
I was told by the salesman, **, he would call on Friday to let me know when I should come, and he allowed me a loaner since he insisted that my trade now belonged to Wilmington Nissan. Friday--No call. Saturday--No call. I called the dealership and asked to speak to the salesman, and immediately, **, the General Manager came to the phone and proceeded to tell me that the deal was off. He was canceling the contract and I should come immediately to pick up my car, title, and money. No explanation was offered.
The salesman called within five minutes and said he could salvage the deal...that he would call at 7pm on Saturday night. No call. The dealership was closed on Sunday. Monday--no call. Today, I went to pick up my car, title, and check, and was denied the opportunity to speak to anyone in authority, and denied any information as to whom I should direct my complaint and disappointment. At no time was I offered an explanation, or apology. I was told I could not get my money refunded until my cashier's check cleared, at least ten days.
When I advised that I would not leave the lot and that I was calling the newspaper, the local television stations, and the police, they promptly refunded my money. While I was never given an explanation, I assume the same car was sold to two people and it was their original plan to string me along until they could talk me into something else, or find a replacement for what I had purchased.
Needless to say, I am disappointed in the outcome, given the time, homework, trips, effort, inconvenience, but more so I am beyond angry over the deception, the lies, and the verbal abuse. How can a business break a contract without even an explanation and then verbally, hostilely abuse a customer? I will not own a Nissan, ever. I hope to prevent/protect as many people as possible from suffering the same nightmare I have experienced.
WILLMINGTON, NORTH CAROLINA -- This dealer does not cover any replacement parts (especially catalytic converters, sensors, etc.) that are more than 1 year old. Since my Maxima is now due for a third catalytic converter / sensors at $1,200 (first one replaced at 52K!), third one would be at $1,200 at 82K within 2 years! On-board diagnostic computers are great for making money. They indicate which part is bad (highest priced items) then the service department replaces it. The cause is never investigated. Anyway, I'm no longer a Nissan customer.
It is the policy of Nissan North America as to the Warranty they put on replaced parts. Nissan North America has set the parts warranty to be 12 months or 12000 miles which ever comes first. This is not the dcision of Wilmington Nissan. As a Nissan Franchised Dealer we have to follow Nissan's Policy, Procedures and Warranty Guidelines.