WAYNESBORO, VIRGINIA -- First of all for the record I'd like to state that I am not the type of person to complain. I work in customer service myself so I realize how difficult it can be. However, my experience with Window World has been absolutely horrible. Their customer service is terrible. Not only do they never call you back when they say they will but the person who measured my windows the first time measured wrong so my new windows were brought to me and not able to be replaced on the installation date. It has been a nightmare trying to find out when the new windows (for the second time) will be installed. Not to mention the fact that all of this has already been paid for. I will never recommend Window World to a friend or family member ever again.Add reply
Make Sure Your Get 3 estimates before you decide. 3 Replies - Latest reply on 08/16/2013Add reply
Bait and Switch - Run
ATLANTA, GEORGIA -- They advertise any window replaced for $189.00 - up to a certain size. When the salesman S.S. came he said :"Oh, you're replacing vinyl wndows? I'm sorry, but our price is only valid if you replace wood ... read full review10 Replies - Latest reply on 01/22/2014
I called Window World here in Pittsburgh to get an estimate on some new windows for my home. Don, the salesperson, showed up for the scheduled appointment on time. He did not pressure me to buy anything. All of their windows are already priced, there is not a bait & switch, or negotiating on the price. The prices are what they are. A professional meauring person showed up a few weeks later, measured for the four windows I purchased, then a few weeks later, the installers came to the house. They were right on time, very curtious. There were three guys, they worked ALL day on my four windows, (one was a garden window so it took a little longer to install) they cleaned up after themselves, were very unassuming. I was able to work from home that day and barely knew they were there. They did a great job, the windows seem to be a good quality, at least better than what I had before. I would definitely recommend them to friends or family. Actually I have since the install because I was very impressed. 1 Replies - Latest reply on 09/29/2011Add reply
They did damage and said they would repair the damages they created during installation but they did not.
2 Replies - Latest reply on 09/22/2013Add reply
Chipped woodwork scratch floors broken blinds. They took longer than they said. We did not save that much on heat.
Do not use window world
It's been two years this month and the money I paid window world for the windows I was promised hasn't happened! No joking! Not the competition. Simply put I was ripped off, and have thousands of dollars to have to pay someone else to replace Window World's windows and repair the damages they created during installation. No amount of savings is worth what I have been through and still have to deal with!
3 Replies - Latest reply on 05/31/2011Add reply
Get smart, otherwise hire Window World and ask that they pull the permits. They won't, but you'll pay dearly if you ever try to sell your home. Better than that ask which windows by law must be tempered glass! Their policy, don't ask and they surely won't tell you! You'll pay for your ignorance but for now they just want to sell you windows, and not let you know what is really going to hurt you!
Lesson learned. Avoid Window World at all cost!
ATLANTA, GEORGIA -- How do I begin to warn you about Window World of Atlanta?
They are the most unethical company that I have ever dealt with in over forty years of home ownership. We agreed and contracted to have seven ... read full review2 Replies - Latest reply on 05/16/2012
They don't deliver on time &/or with the wrong part.
2 Replies - Latest reply on 03/06/2011Add reply
They also will not return your calls. Once they have your order you're hooked. Make sure you state a cut off time.
Bad Service, Rude
We recently ordered windows from Window World and was installed 4 weeks later. Unfortunately, without our knowledge they measure our kitchen window instead of the attic window. We told them that we ... read full review1 Replies - Latest reply on 05/16/2010
Window World is very exceptional
AUGUSTA, GEORGIA -- I researched Window world on the Internet before my purchase. At first I was a little concerned about Window World but once I really researched the company I had an amazing discovery. Window World sold ... read full review2 Replies - Latest reply on 04/21/2010
SHARON, PENNSYLVANIA -- I have had the worst experience ever with Window Sharon PA. The salesman that came to my home was not even willing to listen to what I wanted. As for the $189 window, forget it. That is a gimmick, by the time that you add trim, high e window, and all the other things that they would like to sale you (get your savings account out), its price is out the roof.
My suggestions is for someone to do what I did, reed the complaints on Window World. There are too many to not have some weight, for 18 years I was in the contracting business and now hold two degrees in Psychology, I can small a rat one hundred feet away and this is one. After the sales person figured out that he could not pull one over on me he almost ran out the front door.
Another suggestion, call a real window company or through your money out the window.
ALBANY, NEW YORK -- We ordered two awning windows. We have had two other awning windows previously that I was able to clean from the inside so I did not think to check this out with them. Their windows cannot be cleaned ... read full review2 Replies - Latest reply on 01/25/2014
ERIE, PENNSYLVANIA -- Hired Window World.Bought their windows had them install. Worst costumer service ever! Horrible product. 19 windows installed all of them had manufaturers defects and or installation defects.
Owner refuses ... read full review10 Replies - Latest reply on 01/24/2014