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46 Reviews & Complaints

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Installation Was Terrible. Customer Service Not So Good
Posted by Mdewes on 06/18/2013
MILWAUKEE, WISCONSIN -- The windows themselves are not the problem The price was right for my budget. Windows are listed as $189.00 any size. Well then comes the trim and install. The installation was a nightmare. First they were very careless in removing the old windows. Siding was pulled away from the window openings. Not good. Tried to fix it [by] caulking the damage.

Then there was the trim issue. The owner of Wisconsin Window World measured all windows and trim needed. He mismeasured the size of the trim. It ended up allowing almost an inch gap between the window and the trim. They tried to cover it up my caulking the gap with a tube of caulk per window. The caulk actually "ribboned" down the top of the windows. They did redo the trim. However, their attitude was that I was the one at fault, not them. Honestly. There are still half inch gaps at the base of the windows. They also left openings at the very top where the siding and trim meet. If I had not gone up to clean out my gutters, I would have had water inside the walls. Unbelievable.

     
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Window World Not Trustworthy
Posted by Singer59 on 05/21/2013
DALLAS, TEXAS -- I had 13 windows replaced in January of this year. A friend had recommended Window World and she said she couldn't even tell they had been to her home. What a different experience I had...don't know if it was just a bad crew or what. First, they told me they would do one window at a time because it was the dead of winter...they took out 5 windows in my dining room all at the same time. When I questioned why, I was told because I had hung a sheet up between the dining room and living room they thought it would be okay. A sheet does not keep the heat in!

My friend told me they were never inside her house...I had all 3 men in my house tracking up my white carpet. They chipped paint from my walls, chipped a wood base board, scratched saloon doors in bathroom, and gouged wall paper. They pitched an outdoor thermometer for a solar clock I had into an empty flower pot where it got rained on and now my temperature gauge doesn't work. They left chunks of mortar in the floor in several rooms. My dining table was covered in cement dust...I had a mess to clean up when they left.

I complained and their supervisor came out and he assured me that they would talk to the crew and make sure the next customer was aware these things might happen...said that is where they failed me. What?? If they had told me that, do you think I would've used them? He promised me a $100 discount for my troubles...I have not seen a penny. Oh, and when they say the person who referred you will get $100, don't' believe them...she hasn't received a cent. I wish I had gone with another company. And do not believe the $189 window...12 windows cost me $3500.
     
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Loving Window World
Posted by Damimlost on 01/07/2013
GREENLAND, NEW HAMPSHIRE -- I half to say that I'm amazed at how well this turned out for me. I replaced three windows myself and spent 275 for each window 6 dollars for caulking and insulation was 12 bucks. took me a few hours to install and clean up. I decided to get a bid for the rest of the house. The first bid was 27,000 I was shocked. The next bid was 16,000. then came this sweet little lady from window world, very nice and it went simple the bid was so low I was nerves but went with it all the same. The installers were nice, quick, pleasant and clean. The windows are perfect high quality and the warranty is incredible. I will never replace a window myself again as long as there is a window world to do it for me. Thank you window world, I will stand behind you as a great company that did a wonderful job. Mike
     
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Posted by madconsumer on 2013-01-07:
i was extremely disappointed with window world. i had their sales person come to my house and give me an estimate on their $189 per window. in the end, each window would have cost me nearly $600 each for their so called $189 window. their claim was disposal, removing the old windows, and so on. pure bs.
Posted by ferrariloins on 2013-01-14:
you better make sure the low e is in the windows,just because they tell you you have a lifetime warranty doesn't mean you do!!!!!!!
Posted by Notsosatisfied on 2013-06-15:
Rare experience with any contractor unless you have a load of cash so they can take their time and do the job right! That's the problem with my 12 window install from window world of Beckley WV, the installer rushed! they had to get done that day and botched up an otherwise nice job with sloppy caulking and poor metal capping. That Low e better be in there or else....
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False Advertising/Estimator w/Alcohol Use
Posted by MMroskey on 10/25/2012
LATROBE/PITTSBURGH OFFICE, PENNSYLVANIA -- First, the company advertises incentives on the radio, but you are told they do not apply to your area, however, you are in the listening range of the advertisement and they do not specify this. Then, when you call, they tell you one price, but declare another when they arrive, however, you are not told this when going over pricing on the phone. In addition, in our case, the estimator was late to the appointment and smelled of alcohol. We called to complain to his manager who claimed that he was just with him prior to the appointment and had no problems with him. (I have a feeling they were out together prior to the visit.) He also was very rude and in no way was apologetic for our experience. When we asked for his boss, he said he was "good friends" of the owner and basically that we would have no luck with him either. I feel this was extremely unprofessional, no customer service, and false advertising. They do not realize how much we could've purchased in the future with the properties we own and the connections we have in real estate and construction. I wonder if the owner of the franchise really doesn't care like he indicated and if the Window World Company also doesn't care of how unprofessionally they are handling business and losing business?! Also, I have a family member who used them prior to this where the window was put in crooked/at a slant and we just thought it was due to having complications (which they were having while putting it in), however, now, I'm wondering if they were not also drinking!

     
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Posted by Anonymous on 2012-10-25:
You put "alcohol use" in your title, however there is no evidence of the employees using alcohol, only your assumption.
Posted by wjk898 on 2012-10-26:
As a rule of thumb I stick up for my drinking buddies. Loyal ones are hard to find these days.
Posted by Jim M. on 2014-01-13:
Window World has been misleading the public since 1995 with the 189 installed price. As an owner of a replacement window company in Pittsburgh I do not understand why more people post stuff on sites like this one. Contact the state of Pennsylvania bureau of consumer protection and file a complaint. Things will not change until consumers speak up.
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Don't Use Window World of Fredericksburg VA
Posted by Aunttug on 12/28/2009
FREDERICKSBURG, VIRGINIA -- I used Window World to install replacement windows in my home two years ago and they did a great job. Naturally when both my mother and my sister were looking to replace their windows I highly recommended Window World. My mother and sister both ordered their windows over 9 weeks ago and still don't have them installed. The sales representative had to go back and remeasure the windows because the "factory made an error". They were told over a month ago that the windows would be put on rush because of the mistake and should be in the store in about two weeks. Still no windows. Window World has not called to give an update and when my sister called them today, they still have no idea when they will be put on the schedule for installation. The local office is uncooperative and the office manager has no idea what is going on. She refers you to either the sales representative or the scheduling person to get any information. All the office manager will say is that it has rained continuously for two months and the installers are now behind 5-7 weeks. She can't explain why my mother and sister have been waiting 9 weeks when they are behind 5-7 weeks. I will no longer recommend Window World. In fact I will advise my friends against using them.
     
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Posted by Aunttug on 2009-12-28:
Update on my earlier post. My sister just called me to say the owner of the Fredericksburg office called her and has scheduled the installation of both her windows and my mother's windows for next Monday and Tuesday baring any rain or snow. We'll see what the outcome is.
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Window World Does Not Care!!!!!!
Posted by Ferrariloins on 01/02/2013
MAUMEE, OHIO -- Hello my name is Edward F. jr. I worked for Window World, Maumee Ohio. I noticed sales missing that I had made. I spoke up about this and my manager Jeff fired me. I was supposed to get my last check two days before Christmas, I didn't get it. I have prof that they owe me $1000+, I called window world and talk to Jeff and his words were. your not getting your money and have a nice weekend with your so called god!!
     
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Posted by Skye on 2013-01-02:
You need to contact your state labor department and file a complaint.

Here is the link:

http://com.ohio.gov/laws/
Posted by scott on 2013-09-17:
By including the sarcastic " GOD" comment, your ex manager exposed himself to a potential discrimination lawsuit. Too bad companies continue too keep these managers employed based on their sales level instead of their level of integrity.
Posted by Ron on 2013-10-10:
Edward: If this makes you feel any better I was going to buy my new windows from them. I'll be darned if i would buy ANYTHING form them after reading your complaint. I'm going to Lowes. They're about the same price.
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Window World is very exceptional
Posted by Mikeb55 on 03/03/2010
AUGUSTA, GEORGIA -- I researched Window world on the Internet before my purchase. At first I was a little concerned about Window World but once I really researched the company I had an amazing discovery. Window World sold over a million windows in 2009 and in 2008. They had over 45000 customers in 2008. I could only find a total of 15 complaints on the internet and I would bet money that most of those complaints are fabricated by their competitors. I dealt with Window World of Augusta and I called over a hundred customers in their reference book which contained over 2000 names of customers. To my amazement I found that every one I called recommended Window World of Augusta. There were five customers that had experienced problems but each one said the problems were taken care of. I asked every customer that I talked to if they would use them again and they all said yes or most likely! AMAZING!!
     
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Posted by installer40 on 2010-04-21:
would you still think WW was awesome if i told you they cut their windows when they are mismeasured ? instead of re-ordering them . this is a vinyl window we are talking about. NOT meant to be rough cut on the job. a lot of people will tell you you can take a 1/4 inch of them , well,,yes you can,,because it DOESNT cut into the frame,,like they have made us cut into many times. they made us do this behind the customers back,,,so if they are made to be rough cut into the frame,,,why did they make us do it behind the customers back? customers have to keep an eye on the installers. i would NEVER have a window i ordered to fit custom, be RE-CUT ,,rough cut at my house. they would be taking the window back and getting one that fit the RIGHT way. no telling what problems that window will run into in the future.
Posted by installer40 on 2010-04-21:
sry ,,didnt add how much i have cut off those windows,,,i have cut 1 3/4 off windows,,,and the frame BARELY stayed together as i installed it. it was cut the window and make it fit,,,or see ya,,,we will find someone who will put it in.
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Wach Out for Window World
Posted by Ybbob on 09/11/2009
SHARON, PENNSYLVANIA -- I have had the worst experience ever with Window Sharon PA. The salesman that came to my home was not even willing to listen to what I wanted. As for the $189 window, forget it. That is a gimmick, by the time that you add trim, high e window, and all the other things that they would like to sale you (get your savings account out), its price is out the roof.

My suggestions is for someone to do what I did, reed the complaints on Window World. There are too many to not have some weight, for 18 years I was in the contracting business and now hold two degrees in Psychology, I can small a rat one hundred feet away and this is one. After the sales person figured out that he could not pull one over on me he almost ran out the front door.

Another suggestion, call a real window company or through your money out the window.

     
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Unsatisfied With Order and Workmanship
Posted by Jenone315 on 06/05/2013
GREENVILLE, SOUTH CAROLINA -- I called Window World a year ago and I had windows and doors ordered. I was told to pay half up front and then when the job is finished pay the other half. No problem. So when the doors and windows came in they came promptly to install them. Great right? Wrong. The windows were fine. The doors came in the wrong color on one side and also 1 of the doors came to open on the wrong side. Well we had to send one door back because it opened wrong. So we ended up waiting another couple months to get it. But the other doors the installers suggested to paint one side of them because we really needed them installed we didn't have functioning doors before. We had them painted and since then the paint has came off on the inside portion of the door that came factory painted. The door also will not stay shut .When the wind blows it comes open. We have called several times over the past year. They have sent out the same person twice and he tries to work on it to tell us it can't be fixed, they will order us another door. Well they ordered one they said it was ready but not painted .Then they said the painter didn't do a good job so they will have it repainted. Finally they called again to tell us they were going to install it just to cancel it again. I would not ever use this company again.
     
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Great Install; Would Reccomend to Others; Very Happy w/ Window World
Posted by Nhait98 on 09/28/2011
I called Window World here in Pittsburgh to get an estimate on some new windows for my home. Don, the salesperson, showed up for the scheduled appointment on time. He did not pressure me to buy anything. All of their windows are already priced, there is not a bait & switch, or negotiating on the price. The prices are what they are. A professional meauring person showed up a few weeks later, measured for the four windows I purchased, then a few weeks later, the installers came to the house. They were right on time, very curtious. There were three guys, they worked ALL day on my four windows, (one was a garden window so it took a little longer to install) they cleaned up after themselves, were very unassuming. I was able to work from home that day and barely knew they were there. They did a great job, the windows seem to be a good quality, at least better than what I had before. I would definitely recommend them to friends or family. Actually I have since the install because I was very impressed.
     
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Posted by Alain on 2011-09-29:
Since I live in the Pittsburgh area, this is helpful should I need windows (which is certainly possible given the age of our house). Thanks!
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