MAUMEE, OHIO -- Hello my name is **. I worked for Window World, Maumee Ohio. I noticed sales missing that I had made. I spoke up about this and my manager ** fired me. I was supposed to get my last check two days before Christmas, I didn't get it. I have proof that they owe me $1000+, I called Window World and talk to ** and his words were, "you're not getting your money and have a nice weekend with your so called God!!"
SAINT PAUL, MINNESOTA -- Hired in March and parted company in October this was the most stressful and disappointing consumer experience I've ever had. Window World showed its complete incompetence with the install of soffit, fascia and shingles. The first attempt had to be completely removed and redone the job was so bad, then a month after they left fascia started falling in my neighbors yards on both sides.
The roof job was a series of incompetencies, including knocking down my chimney leaving the bricks in the attic deceptions as to cause of wreckage, blaming the bricks and mortar, (which were in good shape) as the cause of the fall, replacement with inferior products, extremely poor roofing work that is uneven and looks terrible. (Habitat for humanity did my garage several years ago and it looks great compared to WW's incompetent work)
When I withheld payment due to incompetent work the owner threatened a lien against my house saying I would never be able to sell with a lien and he would take me to court, when I said court was my next step he laughed at me on a conference call and said he was going to sue me. The little prick then said his crew did a quality job and I was just trying to get out of paying them for the work! This idiot then dropped the final bill 300 and said he was going to breach the window contract and not install them, this was the original reason I contacted this terrible excuse of a company.
JACKSON, TENNESSEE -- We ordered 19 replacement windows in the amount of 6900.00 When Window World installed them half way through I noticed they were not the windows we purchased. The installer said he would install them all and replace them at a later date with the right windows we ordered. The Salesman lied to us constantly about what was going on with the window problems. Not once did anyone call from the Jackson Office to talk with us about the problem. We had to go through the salesman. At the time of purchase the Salesman lied to us in many areas about the windows and the company service.
The salesman told us to keep the windows at half price and we would be OK. The heat was 86 degrees inside our home with the air running all the time. Day and Night. Our old windows the temp stayed at 74. The windows they put in the hom fogged up a lot. Poor grade of glass. I could get no help from the Jackson Office, so I called the main office of Window World and spoke to Vice President and acting President of Window World as the office of President was vacant. He was very nice and he called Jackson office. The VP told me the error on the windows should have had priority and been installed in TWO weeks time.
It was a month before we got the right windows in the home. We waited SEVEN WEEKS for our windows to be replaced. The salesman and the company is going to be sued for fraud about the window situation. There is a lot more to this but no need to go into all the detail. PLEASE do not buy windows from this faulty company. Bunch of liars and don't care attitude people in the Jackson Plant. The VP told me their plants in different areas was half owned by people who bought into Window World. Again I say, beware of wolves in sheep's clothing.
Worst people I have ever dealt with and I am 73 years young. Look at all the complaints online about Window World. Everyone can't be wrong. STAY CLEAR of WINDOW WORLD WINDOWS. Use someone else in your area. Thank You and have a great day.
HOUSTON, TEXAS -- Window World Windows, Houston Texas PLEASE ALSO READ MY FOLLOW UP. My Husband called to see if our replacement windows were in and that is when they scheduled to come out. The appointment was set up for early Friday morning at 7:00 A.M. About 9:00 A.M. my husband called and they were on another job, they said they would be at my house at 11:00 A.M. It rained on them where they were so it took longer than they thought it would.
Finally they called again about 12:30 P.M. and said they were an hour away, my husband called them again at 2:30 P.M. and they said again they were an hour away. They were told that the radar was showing about 4:00 P.M. we would get rain, well guess what they waited until 4:00 P.M. to show up so they said they would be back the next day (even though the rain ended 1/2 hour later). They said they had two other appointments first (in other words if they bump you, you still have to wait) but they would be at our house by 3:00 P.M.
We just received a call at 3:30 P.M. and again they said the job was taking longer than they thought but not because of rain this time. Will try again tomorrow they said. So we are still waiting on our windows. The few dollars we saved between Window World and Home Depot is not worth the aggravation. We have replaced several windows with Home Depot and have never had a problem with workers showing up when they say. So for two days I had to stay at the house waiting on them for NOTHING.
Obviously Window World does not have enough installers to cover the area but if they keep working like this I don't think they will have to worry about it. We have not received the windows yet but the salesperson said they are the exact same window we got from Home Depot so I already know I like them. Next time I will go back to Home Depot for the extra couple of bucks!!!!
ERIE, PENNSYLVANIA -- Hired Window World. Bought their windows had them install. Worst customer service ever! Horrible product. 19 windows installed all of them had manufacturer's defects and or installation defects. Owner refuses to fix the problems. The people they hired to install windows ruined our carpet, lied about it and after a month of fighting with them finally replaced it. Owner refuses to fix the problems with our windows until I pay for the remaining 2 windows that we cancelled due to they arrived over a month late and all the problems we had with the other windows and customer service.
Buyers please do the research on any company you hire. It only takes a little of your time. You will save yourself thousands of dollars and peace of mind!
RI, RHODE ISLAND -- About 2 months ago I hired Window World to come in and install windows in my living room and in my kitchen. They were at my home for six hours and they told me that the job is going to take to 2-3. I had to miss work as a result of the misquoted time. I was told that the representative who I spoke to was poorly trained and should not have told me that time. The installers were very unprofessional and sloppy and the windows installed as a result need to be redone because the job was so poorly done. They also left a tremendous mess in my house and in my yard.
I had to deal with management to try to get the situation rectified and for two months now I've been trying to get this done and it's been one thing after another. They were scheduled to come at 9 o'clock today and now I just got a call saying that they sent their installer out to another job first and then he will get to my house. So I've rearranged my schedule several times to accommodate.
The bottom line is they don't care about the customer and they do sloppy work because my windows are still in need of being repaired and I haven't been able to put my blinds up for 2 months or have any privacy until this job is done. And they don't communicate well at all with their customers. Very unsatisfied and would not recommend them.
TALLAHASSEE, FLORIDA -- I contracted with Window World of Tallahassee to replace 14 windows and a door in our newly purchased home. Initially I was satisfied with the timeframe and quality of the job. I still believe the actual windows are a quality product. A period of time later when replacing the siding on our home extensive rot was discovered around virtually all of the windows that has either A) started since the completion of the job or B) was noticed but ignored/ covered up with extensive wood putty and caulk to make it LOOK like a quality job.
Window World of Tallahassee refuses to accept any sort of responsibility for the rotting wood (even though it was understood in the contract that any rotting wood found would be repaired or replaced during installation at an additional cost to me.). I am now having to remove the windows, replace all of the rotten wood and reinstall all of the windows at a cost of thousands of dollars to me.
Don't be fooled by their pricing. If you have to re-do the job in the near future because of their shotty workmanship it will cost you much, much more than getting a quality job done the first time. I have reported to the BBB and am writing negative reviews, but Window World doesn't seem to care. They got my money... They're done!
HOUSTON, TEXAS -- First like many, estimate was bait and switch. If you are attempting to save money... you get what you pay for with Window World. Four Grand, 20 calls, one year later and still waiting on a refund for an "odd" (their term) - hexagonal shaped window. The installer measured the window more times than I can recall, and ordered FIVE different windows at FIVE different times and still couldn't get it right. Management has done everything to avoid me and to send someone to repair masonry that was loosened and damaged by the pushing and forcing of the FIVE different windows that were ordered.
One of the windows installed is defective and water seeps in slowly when it rains hard. Imagine how much air is escaping! So customer service "ordered a replacement four months ago. I have come to the realization I will never receive it. SAVE YOURSELF FROM THE ANGUISH THIS COMPANY WILL BRING. THEY ARE A FRAUD. Shame on Window World, shame!!
VOLUSIA, FLORIDA -- We ordered a replacement window on 2/25/2015 and paid over the phone with a credit card and was told by Harold ** that the window would take 2 to 2 1/2 weeks. When we called a week in for a receipt for payment and wanted to confirm payment and order received invoice. Called the next week to see if it was on the truck and was told they were checking. No luck and no phone call back. Now almost three weeks in and we are being handed around on phone from Melissa to heather to dawn to Harold and find out the window was never ordered and that they would gladly cancel order because they would not make any money on one window.
Wow. I mean wow. What kind of business is that? They also said reason it was not ordered was they were remodeling and the order was pushed to the side. They have many excuses and many lies. We are getting ready to remodel a house with 21 windows and to sliding doors. I guess they will not be the company we will call for those windows.
CHESAPEAKE, VIRGINIA -- After consulting a different company and getting a $26K estimate on 21 windows, we called Window World. The salesperson was superb, explaining the product before showing us the cost: $8,400...less than 1/3 of the price of an Anderson window. We were told it would be 4-6 weeks before the windows were ready. Only 3 weeks later, however, we got the call that the windows were ready. WW sent a team of 6 friendly guys out to the house. They had all the old aluminum windows out and the new vinyl windows installed in 1 hour...then they spent 2 hours on the trim, finish and cleanup.
When they left, I was amazed. Great looking windows, a clean house with NO debris, and no damage to my window sills or walls. Other people may have had bad experiences, but in Hampton Roads, VA, Window World rocks. I would strongly recommend them to ANYBODY.