Window World - Page 3

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1.8 out of 5, based on 42 ratings and
62 reviews & complaints.

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Window World Does Not Care!!!!!!
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Rating: 1/51
MAUMEE, OHIO -- Hello my name is Edward F. jr. I worked for Window World, Maumee Ohio. I noticed sales missing that I had made. I spoke up about this and my manager Jeff fired me. I was supposed to get my last check two days before Christmas, I didn't get it. I have prof that they owe me $1000+, I called Window World and talk to Jeff and his words were. your not getting your money and have a nice weekend with your so called god!!
     
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Lies, Deception Poor Quality and No Ethics
Posted by on
Rating: 1/51
SAINT PAUL, MINNESOTA -- Hired in March and parted company in October this was the most stressful and disappointing consumer experience I've ever had. Window world showed its complete incompetence with the install of soffit, fascia and shingles. The first attempt had to be completely removed and redone the job was so bad, then a month after they left fascia started falling in my neighbors yards on both sides. The roof job was a series of incompetencies, including knocking down my chimney leaving the bricks in the attic deceptions as to cause of wreckage, blaming the bricks and mortar, (which were in good shape) as the cause of the fall, replacement with inferior products, extremely poor roofing work that is uneven and looks terrible (Habitat for humanity did my garage several years ago and it looks great compared to WW's incompetent work) when I withheld payment due to incompetent work the owner threatened a lien against my house saying I would never be able to sell with a lien and he would take me to court, when I said court was my next step he laughed at me on a conference call and said he was going to sue me. The little prick then said his crew did a quality job and I was just trying to get out of paying them for the work! This idiot then dropped the final bill 300 and said he was going to breach the window contract and not install them, this was the original reason I contacted this terrible excuse of a company.
     
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DO NOT Order Windows From Window World Jackson TN
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JACKSON, TENNESSEE -- We ordered 19 replacement windows in the amount of 6900.00 When Window World installed them half way through I noticed they were not the windows We purchased. The installer said he would install them all and replace them at a later date with the right windows we ordered. The Salesman lied to us constantly about what was going on with the windown problems. Not once did anyone call from the Jackson Office to talk with us about the problem. We had to go through the salesman. At the time of purchase the Salesman lied to us in many areas about the windows ans the company service. The salesman told us to keep the windows at half price and we would be OK. The heat was 86 degreese inside our home with the air running all the time. Day and Night. Our old windows the temp stayed at 74. The windows they put in the hom foged up a lot. Poor grade of glass. I could get no help from the Jackson Office, so I called the main office of Window World and spoke to Vice President and acting President of Window World as the office of President was vacant. He was very nice and he called Jackson office. The VP told me the error on the windows should have had priority and been installed in TWO weeks time. It was a month before we got the right windows in the home. We waited SEVEN WEEKS for our windows to be replaced. The salesman and the company is going to be sued for fraud about the window situation. There is a lot more to this but no need to go into all the detail. PLEASE do not buy windows from this Faulty company. Bunch of liars and don't care attitude people in the Jackson Plant. The VP told me their plants in different areas was half owned by people who bought into Window World. Again I say, beware of wolves in sheeps clothing. Worst people I have ever dealt with and I am 73 years young. Look at all the complaints on line about Window World. Everyone can't be wrong. STAY CLEAR of WINDOW WORLD WINDOWS. Use someone else in your area. Thank You and have a great day.
     
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BUYER BEWARE!!!
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ERIE, PENNSYLVANIA -- Hired Window World.Bought their windows had them install. Worst customer service ever! Horrible product. 19 windows installed all of them had manufaturers defects and or installation defects.
Owner refuses to fix the problems. The people they hired to install windows ruined our carpet, lied about it and after a month of fighting with them finally replaced it. Owner refuses to fix the problems with our windows until I pay for the remaining 2 windows that we cancled due to they arrived over a month late and all the problems we had with the other windows and customer service.
Buyers please due the research on any company you hire. It only takes a little of your time. You will save yourself thousands of dollars and piece of mind!
     
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The Worst Nightmare We Have Ever experienced...Horrible Work and No Service
Posted by on
Rating: 1/51
TUPELO, MISSISSIPPI -- We contracted about 16 months ago and they are still not finished. They have butchered up our house and all the windows are leaking air. The gas has escaped and the windows are not energy efficient.. They have been out here so many times that they become a pest. The put screws in the weep cavity in the twin windows and now water will leak down into the interior walls creating mold. They have hundreds of unresolved complaints. The picture window is all scared up and they used a crowbar and made chips in the window frame. They cleaned the windows with mineral spirits which left a dull finish. There are air leaks in all the windows and we have been very cold this winter because our house is cold. Don't do business with this rogue company of unprofessional duds.
     
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Lack of Communication
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Rating: 1/51
CEDAR RAPIDS, IOWA -- Dec. 1, 2014: Windows are not installed yet and I have already determined we will not be using WW to replace the rest of windows in our house. We had someone from WW come to our home Sep. 8, 2014 to measure for two small basement windows. We signed contract that day paid half with a check and were told 8-10 weeks before they will be installed as it was the busy time of year. In all that time since Sept. not once have we received a phone call giving us any updated information. I finally called about 3 weeks ago and was told our windows were done being made at factory and once they received them (in about a week) I would receive a phone call to schedule install. Once again nothing. I called this morning and guess what? Our windows are indeed in and we scheduled for yet another week away to install. I didn't bother to ask when our windows came in because there is nothing I can do at this point. However; I am curious as to how long they have been sitting in CR. We will be replacing all of the windows, a few doors, and new siding in the Spring and I will definitely NOT be going through Window World. I am so thankful that it is only two small basement windows we are waiting on and not a whole house of updates. Once windows are installed I will update as to the quality of workmanship. I will be standing right there the whole time to be certain everything is done accordingly and that the installer is knowledgeable in what they are doing.
     
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Service Sucks
Posted on
Rating: 1/51
ROCKLEDGE, FLORIDA -- I had Window World put windows the front of my house, I liked the windows I decided, to have them measure my side windows, that's when the contractor forgot to reschedule a appointment missing the first one. Then measured. All was looking good then I never heard back for months. I tried to call back with no replies. So I went to the office. The lady said the contractor would be in contact and he did, but again never came. Then just showed up one day to re-measure the windows. Blaming the office for loosing the first measurements. Ok I'm pretty easy going. But as several months go by. Again. I call I guess they lost the size again. Not so. This time I got a call back from sales that my job is to hard for the installer. And can't be done. So a year and a half of frustrating calls. Just to find out. MY MONEY IS NOT GOOD ENOUGH FOR WINDOW WORLD. Hmm... who wants a job to install windows at ground level?
     
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Horrible Customer Service
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- I had 15 windows replaced in my home and 10 of them were damaged by the installer. The damage was to a simple rubber strip that can easily be replaced in minutes. The windows were installed on May 30, 2014 - it is now September 2 and I have still not had final inspection or the rubber replaced.

Once I was told the rubber had been ordered, then I was told entire window sashes had to be re-ordered. An installer came with 10 replacement windows, but they ordered the wrong side.

I am once again waiting on sashes to be manufactured, and still all I need are 10 simple strips of rubber. There is never anyone at the office to explain things to, and no one ever returns my calls.

DO NOT HIRE WINDOW WORLD ! ! !
     
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Subpar Installation, Lack of Responsiveness From Ownership
Posted on
Rating: 1/51
NASHVILLE, TENNESSEE -- We first received our estimate and signed the dotted line with Window World in May 2014. With very little proactive communication on there part, we finally had our windows installed in late July.

The rag tag team of installers that they sent out did such a poor job that our TVA inspector personally called Window World explaining the subpar work. It then took approximately a month to get someone to go out and make the necessary repairs.

At the end of August their "top installer" went out to look at the work and said he would have to pull out all the windows and do a complete reinstall. I've spent hours on the phone with them, hours waiting on them, and will now be spending more time with them. Note this was only a three window installation with all windows being the same size. Not a complex job and definitely not a job that should take over 4 months from start to finish.
     
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Warning - Window World Las Vegas
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- Warning - Window World:

In my case this company didn't install all windows as promised because they made a mistake measuring them. Still, the entire invoice amount was billed to my Credit Card.

I didn't get any reaction to four emails and two phone calls. Only after the 7th try I was promised a partial refund. In regard of the remaining work at the unfinished windows: it was supposed to happen within two weeks, it took them five.

Windows World does not offer any discount and refers to their fine print that allows them 180 days to react. They also refuse to provide you with a written answer so they can't be held accountable. I would be very careful doing business with them.
     
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