Window World - Page 3

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2.0 out of 5, based on 45 ratings and
65 reviews & complaints.

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Loving Window World
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Rating: 5/51
GREENLAND, NEW HAMPSHIRE -- I half to say that I'm amazed at how well this turned out for me. I replaced three windows myself and spent 275 for each window 6 dollars for caulking and insulation was 12 bucks. took me a few hours to install and clean up. I decided to get a bid for the rest of the house. The first bid was 27,000 I was shocked. The next bid was 16,000. then came this sweet little lady from Window World, very nice and it went simple the bid was so low I was nerves but went with it all the same. The installers were nice, quick, pleasant and clean. The windows are perfect high quality and the warranty is incredible. I will never replace a window myself again as long as there is a Window World to do it for me. Thank you Window World, I will stand behind you as a great company that did a wonderful job. Mike
     
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Window World Does Not Care!!!!!!
Posted by on
Rating: 1/51
MAUMEE, OHIO -- Hello my name is Edward F. jr. I worked for Window World, Maumee Ohio. I noticed sales missing that I had made. I spoke up about this and my manager Jeff fired me. I was supposed to get my last check two days before Christmas, I didn't get it. I have prof that they owe me $1000+, I called Window World and talk to Jeff and his words were. your not getting your money and have a nice weekend with your so called god!!
     
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Lies, Deception Poor Quality and No Ethics
Posted by on
Rating: 1/51
SAINT PAUL, MINNESOTA -- Hired in March and parted company in October this was the most stressful and disappointing consumer experience I've ever had. Window world showed its complete incompetence with the install of soffit, fascia and shingles. The first attempt had to be completely removed and redone the job was so bad, then a month after they left fascia started falling in my neighbors yards on both sides. The roof job was a series of incompetencies, including knocking down my chimney leaving the bricks in the attic deceptions as to cause of wreckage, blaming the bricks and mortar, (which were in good shape) as the cause of the fall, replacement with inferior products, extremely poor roofing work that is uneven and looks terrible (Habitat for humanity did my garage several years ago and it looks great compared to WW's incompetent work) when I withheld payment due to incompetent work the owner threatened a lien against my house saying I would never be able to sell with a lien and he would take me to court, when I said court was my next step he laughed at me on a conference call and said he was going to sue me. The little prick then said his crew did a quality job and I was just trying to get out of paying them for the work! This idiot then dropped the final bill 300 and said he was going to breach the window contract and not install them, this was the original reason I contacted this terrible excuse of a company.
     
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DO NOT Order Windows From Window World Jackson TN
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JACKSON, TENNESSEE -- We ordered 19 replacement windows in the amount of 6900.00 When Window World installed them half way through I noticed they were not the windows We purchased. The installer said he would install them all and replace them at a later date with the right windows we ordered. The Salesman lied to us constantly about what was going on with the windown problems. Not once did anyone call from the Jackson Office to talk with us about the problem. We had to go through the salesman. At the time of purchase the Salesman lied to us in many areas about the windows ans the company service. The salesman told us to keep the windows at half price and we would be OK. The heat was 86 degreese inside our home with the air running all the time. Day and Night. Our old windows the temp stayed at 74. The windows they put in the hom foged up a lot. Poor grade of glass. I could get no help from the Jackson Office, so I called the main office of Window World and spoke to Vice President and acting President of Window World as the office of President was vacant. He was very nice and he called Jackson office. The VP told me the error on the windows should have had priority and been installed in TWO weeks time. It was a month before we got the right windows in the home. We waited SEVEN WEEKS for our windows to be replaced. The salesman and the company is going to be sued for fraud about the window situation. There is a lot more to this but no need to go into all the detail. PLEASE do not buy windows from this Faulty company. Bunch of liars and don't care attitude people in the Jackson Plant. The VP told me their plants in different areas was half owned by people who bought into Window World. Again I say, beware of wolves in sheeps clothing. Worst people I have ever dealt with and I am 73 years young. Look at all the complaints on line about Window World. Everyone can't be wrong. STAY CLEAR of WINDOW WORLD WINDOWS. Use someone else in your area. Thank You and have a great day.
     
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BUYER BEWARE!!!
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ERIE, PENNSYLVANIA -- Hired Window World.Bought their windows had them install. Worst customer service ever! Horrible product. 19 windows installed all of them had manufaturers defects and or installation defects.
Owner refuses to fix the problems. The people they hired to install windows ruined our carpet, lied about it and after a month of fighting with them finally replaced it. Owner refuses to fix the problems with our windows until I pay for the remaining 2 windows that we cancled due to they arrived over a month late and all the problems we had with the other windows and customer service.
Buyers please due the research on any company you hire. It only takes a little of your time. You will save yourself thousands of dollars and piece of mind!
     
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Installation Had Been Absolutely Amazing From Start to Finish. Highly Recommended!
Posted by on
Rating: 5/51
OCALA, FLORIDA -- I contracted with this dealership in mid-January 2015 expecting to have all of the windows in my home installed within 6-8 weeks. Initially WW Office Personnel alerted me that there was a problem with Permitting in our County due to a new law regarding a final inspection on our in-ground pool. (What? it was built in 1987 and the work we had done requiring permitting since then never mentioned an "open issue" on a final inspection, besides which we took a back-hoe to the danged pool years ago! and had other permit-required work done over the years.) I had to work with County Codes to correct the issue. Fortunately although it took almost two weeks to correct and get scheduled for installation, the next step would be beautiful new windows.

On the day of installation, two young men arrived ready to work...They completed our entire house in a single day, worked without taking their lunch breaks and were totally professional and helpful in every way. They didn't seem to mind us asking questions, however, we did try to stay out of their way. On the evening of the installation there was a major storm headed our way and they did not want to chance the outside caulking to be washed away before it could dry sufficiently. After the storm, they drove back 1 1/2 hours the next day to complete the outside caulking. Both of the installers are young men under age thirty and both had tremendous work-ethics. I would absolutely recommend them and this company to anyone choosing to replace their windows. The cost was a bit more than some of the big-box stores but the hurricane rating, the guarantee and the professionalism involved, absolutely justifies the little extra we paid.
     
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Appreciate the Follow Up
Posted by on
Rating: 5/51
EDISON, NEW JERSEY -- We had 11 windows and 1 patio door replaced last year by window world of Edison, NJ. They were quick, efficient and clean. I was impressed with their work. This week I received an unsolicited follow up call with regard to our satisfaction. I appreciate their interest. Having just gone though a very unsatisfactory kitchen remodeling project it's encouraging to see a company stand by their work.

In speaking with the window world representative I mentioned that the door handle on the patio door had loosened up. We arranged a mutually agreeable time for an installer to look into the issue. The installer arrived within the appointment timeframe and quickly resolve the issue.

Any company can provide sales, it's the install and servicing which is important. Thanks!
     
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The Worst Nightmare We Have Ever experienced...Horrible Work and No Service
Posted by on
Rating: 1/51
TUPELO, MISSISSIPPI -- We contracted about 16 months ago and they are still not finished. They have butchered up our house and all the windows are leaking air. The gas has escaped and the windows are not energy efficient.. They have been out here so many times that they become a pest. The put screws in the weep cavity in the twin windows and now water will leak down into the interior walls creating mold. They have hundreds of unresolved complaints. The picture window is all scared up and they used a crowbar and made chips in the window frame. They cleaned the windows with mineral spirits which left a dull finish. There are air leaks in all the windows and we have been very cold this winter because our house is cold. Don't do business with this rogue company of unprofessional duds.
     
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Lack of Communication
Posted by on
Rating: 1/51
CEDAR RAPIDS, IOWA -- Dec. 1, 2014: Windows are not installed yet and I have already determined we will not be using WW to replace the rest of windows in our house. We had someone from WW come to our home Sep. 8, 2014 to measure for two small basement windows. We signed contract that day paid half with a check and were told 8-10 weeks before they will be installed as it was the busy time of year. In all that time since Sept. not once have we received a phone call giving us any updated information. I finally called about 3 weeks ago and was told our windows were done being made at factory and once they received them (in about a week) I would receive a phone call to schedule install. Once again nothing. I called this morning and guess what? Our windows are indeed in and we scheduled for yet another week away to install. I didn't bother to ask when our windows came in because there is nothing I can do at this point. However; I am curious as to how long they have been sitting in CR. We will be replacing all of the windows, a few doors, and new siding in the Spring and I will definitely NOT be going through Window World. I am so thankful that it is only two small basement windows we are waiting on and not a whole house of updates. Once windows are installed I will update as to the quality of workmanship. I will be standing right there the whole time to be certain everything is done accordingly and that the installer is knowledgeable in what they are doing.
     
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Service Sucks
Posted on
Rating: 1/51
ROCKLEDGE, FLORIDA -- I had Window World put windows the front of my house, I liked the windows I decided, to have them measure my side windows, that's when the contractor forgot to reschedule a appointment missing the first one. Then measured. All was looking good then I never heard back for months. I tried to call back with no replies. So I went to the office. The lady said the contractor would be in contact and he did, but again never came. Then just showed up one day to re-measure the windows. Blaming the office for loosing the first measurements. Ok I'm pretty easy going. But as several months go by. Again. I call I guess they lost the size again. Not so. This time I got a call back from sales that my job is to hard for the installer. And can't be done. So a year and a half of frustrating calls. Just to find out. MY MONEY IS NOT GOOD ENOUGH FOR WINDOW WORLD. Hmm... who wants a job to install windows at ground level?
     
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