Window World - Page 3

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1.9 out of 5, based on 39 ratings and
59 reviews & complaints.

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Loving Window World
Posted by on
Rating: 5/51
GREENLAND, NEW HAMPSHIRE -- I half to say that I'm amazed at how well this turned out for me. I replaced three windows myself and spent 275 for each window 6 dollars for caulking and insulation was 12 bucks. took me a few hours to install and clean up. I decided to get a bid for the rest of the house. The first bid was 27,000 I was shocked. The next bid was 16,000. then came this sweet little lady from Window World, very nice and it went simple the bid was so low I was nerves but went with it all the same. The installers were nice, quick, pleasant and clean. The windows are perfect high quality and the warranty is incredible. I will never replace a window myself again as long as there is a Window World to do it for me. Thank you Window World, I will stand behind you as a great company that did a wonderful job. Mike
     
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madconsumer on 01/07/2013:
I was extremely disappointed with Window World. I had their sales person come to my house and give me an estimate on their $189 per window. in the end, each window would have cost me nearly $600 each for their so called $189 window. their claim was disposal, removing the old windows, and so on. pure bs.
ferrariloins on 01/14/2013:
you better make sure the low e is in the windows,just because they tell you you have a lifetime warranty doesn't mean you do!!!!!!!
Notsosatisfied on 06/15/2013:
Rare experience with any contractor unless you have a load of cash so they can take their time and do the job right! That's the problem with my 12 window install from Window World of Beckley WV, the installer rushed! they had to get done that day and botched up an otherwise nice job with sloppy caulking and poor metal capping. That Low e better be in there or else....
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Window World Does Not Care!!!!!!
Posted by on
Rating: 1/51
MAUMEE, OHIO -- Hello my name is Edward F. jr. I worked for Window World, Maumee Ohio. I noticed sales missing that I had made. I spoke up about this and my manager Jeff fired me. I was supposed to get my last check two days before Christmas, I didn't get it. I have prof that they owe me $1000+, I called Window World and talk to Jeff and his words were. your not getting your money and have a nice weekend with your so called god!!
     
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Skye on 01/02/2013:
You need to contact your state labor department and file a complaint.

Here is the link:

http://com.ohio.gov/laws/
scott on 09/17/2013:
By including the sarcastic " GOD" comment, your ex manager exposed himself to a potential discrimination lawsuit. Too bad companies continue too keep these managers employed based on their sales level instead of their level of integrity.
Ron on 10/10/2013:
Edward: If this makes you feel any better I was going to buy my new windows from them. I'll be darned if I would buy ANYTHING form them after reading your complaint. I'm going to Lowes. They're about the same price.
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Lies, Deception Poor Quality and No Ethics
Posted by on
Rating: 1/51
SAINT PAUL, MINNESOTA -- Hired in March and parted company in October this was the most stressful and disappointing consumer experience I've ever had. Window world showed its complete incompetence with the install of soffit, fascia and shingles. The first attempt had to be completely removed and redone the job was so bad, then a month after they left fascia started falling in my neighbors yards on both sides. The roof job was a series of incompetencies, including knocking down my chimney leaving the bricks in the attic deceptions as to cause of wreckage, blaming the bricks and mortar, (which were in good shape) as the cause of the fall, replacement with inferior products, extremely poor roofing work that is uneven and looks terrible (Habitat for humanity did my garage several years ago and it looks great compared to WW's incompetent work) when I withheld payment due to incompetent work the owner threatened a lien against my house saying I would never be able to sell with a lien and he would take me to court, when I said court was my next step he laughed at me on a conference call and said he was going to sue me. The little prick then said his crew did a quality job and I was just trying to get out of paying them for the work! This idiot then dropped the final bill 300 and said he was going to breach the window contract and not install them, this was the original reason I contacted this terrible excuse of a company.
     
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Kris10 on 04/12/2012:
I understand you are frustrated but name calling is uncalled for. I would say that you should get an estimate on the devaluation of your house if the job is truly done so poorly that it looks bad. It must drop the value of your home. Once that is done, take him to court and sue him for the price of the job as well as the difference in the value of your house now and before he did the job.
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Great Install; Would Recommend to Others; Very Happy w/ Window World
Posted by on
I called Window World here in Pittsburgh to get an estimate on some new windows for my home. Don, the salesperson, showed up for the scheduled appointment on time. He did not pressure me to buy anything. All of their windows are already priced, there is not a bait & switch, or negotiating on the price. The prices are what they are. A professional meauring person showed up a few weeks later, measured for the four windows I purchased, then a few weeks later, the installers came to the house. They were right on time, very curtious. There were three guys, they worked ALL day on my four windows, (one was a garden window so it took a little longer to install) they cleaned up after themselves, were very unassuming. I was able to work from home that day and barely knew they were there. They did a great job, the windows seem to be a good quality, at least better than what I had before. I would definitely recommend them to friends or family. Actually I have since the install because I was very impressed.
     
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Alain on 09/29/2011:
Since I live in the Pittsburgh area, this is helpful should I need windows (which is certainly possible given the age of our house). Thanks!
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Do Not Use Window World of Chantilly
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CHANTILLY, VIRGINIA -- Do not waste your time or money. Took them over 5 months to install our windows. They sent crews out to install windows they new wouldn't not fit. General Manager was a complete JERK! Think his name is Greg. He yelled at me! Complete a$$. Makes me wonder how he treats the other employees. Finally talked to the owner, but he made promises that were not kept. Called Window World corporate and they were of ZERO help. They did call me back, and said there is nothing they can do because it is a franchise. Don't even waste your time.

Still waiting on a replacement window that has moisture between pains. PLEASE SAVE YOUR MONEY AND YOUR TIME AND STAY AWAY FROM WINDOW WORLD!
     
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Alain on 03/06/2011:
WWS, you can go to http://www.oag.state.va.us/consumers/index.html to decide if you'd like to make an official complaint about them. A link is provided on that site should you wish to do so. Thanks for warning your fellow consumers with your review!
Window World Sucks on 04/14/2011:
Follow up to earlier post -- STILL STRUGGELING and waiting on a replacement window. Called to check the status and the window wasn’t even ordered. Talked to the owner again, but this time he said he had too many customers didn’t have time to help me with this and that I would hear from some else. Sad, sad, sad. They have finally been following up. Today they asked me to remove this post. Are you serious? Going to consider more formal means to get this resolved and hopefully protect other consumers from Window World in Chantilly.
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Run!!!
Posted by on
ATLANTA, GEORGIA -- How do I begin to warn you about Window World of Atlanta?

They are the most unethical company that I have ever dealt within over forty years of home ownership. We agreed and contracted to have seven windows replaced and the salesman measured all opening on the appointment date. The windows finally arrived five weeks past the promised date.

The install team arrived four hours late only to find that not a SINGLE window fit an opening! They then began to try to jerry-rig the windows to fit but most had to be remade at the factory.... obviously the salesman had no clue regarding measuring.

Due to all of these problems the install team was in and out of our house several times. During these times they caused $7000 in damages to our home.
Needless to say Window World is not taking any responsibility for these damages and is not returning calls or emails.

The best advice I can give you is to NOT even consider their products for your home.
RUN!!!!!!
     
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unhappy999 on 02/14/2011:
I think you should get a lawyer to try to get some of your $7000 back. Thanks for warning others about this company.
Michaela on 05/16/2012:
Just had a bad experience with them as well. They tried a 'Bait and Switch' on me by claiming that the $ 189 price is not valid if trying to replace vinyl windows and that these would be more expensive. Nothing on their website has that disclaimer. I showed him the door.......
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BUYER BEWARE!!!
Posted by on
ERIE, PENNSYLVANIA -- Hired Window World.Bought their windows had them install. Worst customer service ever! Horrible product. 19 windows installed all of them had manufaturers defects and or installation defects.
Owner refuses to fix the problems. The people they hired to install windows ruined our carpet, lied about it and after a month of fighting with them finally replaced it. Owner refuses to fix the problems with our windows until I pay for the remaining 2 windows that we cancled due to they arrived over a month late and all the problems we had with the other windows and customer service.
Buyers please due the research on any company you hire. It only takes a little of your time. You will save yourself thousands of dollars and piece of mind!
     
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Ponie on 10/24/2006:
Did you follow your own advice and research Window World before you bought? If you did, I guess it doesn't always work, does it?
Julie110 on 10/24/2006:
No Ponie as a matter of fact I did not, Guess I wouldn't have posted this if I had. Moral of the story......
Do a background check on anyone you hire to do a service for you.
Esyndicate on 11/21/2006:
I also had a horrible experience with Window World. I bought 21 windows(over $6000) and half of them would not close properly. On top of this, 2 windows leaked profusely any time it rains. I have the sheetrock off the open wall right now and(with a gentle sprinkler) I can simulate rain; within minutes I can see water pouring out the bottom of the window down the insulation. Window World refuses to assume responsibility(even though the windows have a lifetime guarantee). I was SHOCKED by how rude, defensive, and irrational their customer service department was.
raider33 on 05/24/2007:
I am very surprised by your comments I have met the owners of Window World and found them to be very nice to deal with. Why they wouldn't address your problems is very surprising because the warranty on their windows is a manufacturers warranty so it cost them nothing to address your issues. Their BBB rating is excellent. Beinging in law enforcement you wouldn't be the installer who walked off with a bunch of cash and is now stalking an employee of Window World. Your story sounds so familar. Yes folks do your research you will find they are an excellent company to deal with.
akennedy on 03/03/2009:
window World isn't a member of the BBB don't be fool Anyone with a problem contact Window World corporate. They are obligated to fix any problems and concerns you have. As a former employee I know how hard it is to get them to make things right, but if you make a fuss and complain to corporate they will have to
hadogen on 03/29/2009:
Window World is just a very dirty company to deal with. they claim oh it happens to 1 out of every 10 customers or its only a very few ppl who have these problems...but truth is its not just a few ppl its A LOT! and its not just isolated to one location or store its happening in ALL their stores/franchises. from my own experience in dealing with their Window World chantilly store I can assure you their service overall is really bad. perception is reality and the fact of the matter is this shouldn't be happening, not to ANY customer even ONE because that person could be you. and if you deal with these guys youre probably next. and the really sad part is that they don't care if youre having a problem cuz they fail to address any of your needs or concerns instead they get rude, defensive and outright confrontational, just read the comment above. its a commom theme and their dirty laundry list goes on and on horrible customer service, they don't return calls, work is shabby and poor, install crews are illegals, extra charges, delay and errors, leaky windows, the list just goes on
Almost A. Victim on 10/03/2012:
Just cancelled contract. Bought 6 windows. Salesman called next day saying it would be another $400 for required trim. Told him to stuff it.
Aylene on 09/18/2013:
I too am having a bad time with windows improperly installed by Window World. Had to pull drywall to find the leaks. The damage is extensive and will cost $1,000's to repair...this was less than one year since they were installed. The water is running through the screw holes they drilled into the bottom sill. The customer service is terrible. They simply do not want to accept responsibility for their work.
So yes, buyer beware
mike on 10/18/2013:
I love my windows. the extra trim was $25 made window look great. Yes 4 windows have lost the seal. 1 call and they replaced them. Other window companies use exact same window and charge double. Orlando Window World has been great. Have recommended to 20 people. I only looked here because someone told me they heard they were bad. I would and have purchased again for a rental. Mike
Susan on 01/24/2014:
I'm surprised to see the negative reviews. We moved into a home that needed new windows. The previous owners put two Anderson windows in but stopped there. We used Window World to replace all the other windows in the home for under 5K. You can't tell the difference between the Anderson and the WW windows. In fact, I'm sitting in the room that has both brands installed. It's about 12 degrees outside. The Anderson window has moisture on the glass, the WW does not.
John on 04/06/2014:
One of my windows has mold between the glass. Ordered a replacement over a month ago. No window yet !
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Service Sucks
Posted by on
Rating: 1/51
ROCKLEDGE, FLORIDA -- I had Window World put windows the front of my house, I liked the windows I decided, to have them measure my side windows, that's when the contractor forgot to reschedule a appointment missing the first one. Then measured. All was looking good then I never heard back for months. I tried to call back with no replies. So I went to the office. The lady said the contractor would be in contact and he did, but again never came. Then just showed up one day to re-measure the windows. Blaming the office for loosing the first measurements. Ok I'm pretty easy going. But as several months go by. Again. I call I guess they lost the size again. Not so. This time I got a call back from sales that my job is to hard for the installer. And can't be done. So a year and a half of frustrating calls. Just to find out. MY MONEY IS NOT GOOD ENOUGH FOR WINDOW WORLD. Hmm... who wants a job to install windows at ground level?
     
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Horrible Customer Service
Posted by on
Rating: 1/51
ORLANDO, FLORIDA -- I had 15 windows replaced in my home and 10 of them were damaged by the installer. The damage was to a simple rubber strip that can easily be replaced in minutes. The windows were installed on May 30, 2014 - it is now September 2 and I have still not had final inspection or the rubber replaced.

Once I was told the rubber had been ordered, then I was told entire window sashes had to be re-ordered. An installer came with 10 replacement windows, but they ordered the wrong side.

I am once again waiting on sashes to be manufactured, and still all I need are 10 simple strips of rubber. There is never anyone at the office to explain things to, and no one ever returns my calls.

DO NOT HIRE WINDOW WORLD ! ! !
     
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Subpar Installation, Lack of Responsiveness From Ownership
Posted by on
Rating: 1/51
NASHVILLE, TENNESSEE -- We first received our estimate and signed the dotted line with Window World in May 2014. With very little proactive communication on there part, we finally had our windows installed in late July.

The rag tag team of installers that they sent out did such a poor job that our TVA inspector personally called Window World explaining the subpar work. It then took approximately a month to get someone to go out and make the necessary repairs.

At the end of August their "top installer" went out to look at the work and said he would have to pull out all the windows and do a complete reinstall. I've spent hours on the phone with them, hours waiting on them, and will now be spending more time with them. Note this was only a three window installation with all windows being the same size. Not a complex job and definitely not a job that should take over 4 months from start to finish.
     
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