Window World Consumer Reviews - Page 4

LADSON, SOUTH CAROLINA -- I ordered new windows 10 months ago and initial installation is still not complete. After 2 days of installing 10 windows, we discovered numerous problems with the windows: several windows would not close completely & lock; there was a nail protruding upward from the bottom of a frame for no reason; many of the window sashes had internal defects & had to be replaced; a locking mechanism wouldn't work; a screen had holes in it & the frame was bent with paint scraped off; screen was wrong size; long gaps of caulk was missing on most of the windows.

Window World employees would come to fix something & not have the right part or it wouldn't fit. The office staff schedules appointments but the workers show up hours afterward and you don't get a call. They have measured 6 times for a screen and I'm still waiting on one that will fit. Poor customer service and very unprofessional. Their windows were the cheapest so it's like what they say "you get what you pay for" with Window World.

AGUSTA, GEORGIA -- Salesman comes out, measures and says we have your window, 500.00 so I give him the check, 100 was for permits as stated on form. 8 weeks later installers inform me that they have the wrong window. BM from Augusta tells them that's the window he signed for. I asked to see the permit. I was told by the Office Business MGR, it's not mine to see. Permits are to be posted by law on building where work is being preformed. This nut job tried to make up stuff as she went telling me it was my fault because I signed for the wrong window, but not the salesman that filled out the paperwork.

TOWANDA, PENNSYLVANIA -- I had them install windows and siding. They apparently don't take pride in their work as it was fairly shoddy to say the least. I could have done just as good a job, and I'm no contractor by any means. They had to come back a few times. I should have them come back and fix their work right now, but I'm tired of the headache associated with dealing with anyone associated with Window World.

They will waste a lot of your time. They would make an appointment to come fix something, then never show nor call. I even had the owner of our local Window World make me an appointment and his contractors never showed or even called. Their work isn't worth the hassle they will put you through.

TUCSON, ARIZONA -- Unfortunately, Window World does not honor their warranty on their windows. I am the second owner of the house and noticed that the windows were falling apart. The vinyl was warped and when it would rain, the water would come inside. I called Window World and they said that since I did not transfer the warranty one month after purchasing the home, this voids the warranty on the windows. Their windows do not hold up in the Tucson heat.

I mentioned that I am in the market for additional windows but they were not interested. Although they saved money on the windows that failed by not honoring the warranty, they will not obtain future business from me. I was disappointed in their lack of service.

HOLLY HILL, FLORIDA -- Our horrible experience with Window World. #Windowworld. This is a review I'm about to post. Mind you we had 13 windows installed. NOT CHEAP!!! A very unprofessional job. The installation good but the cleanup was a joke. The installers arrived 3 hours late. They did not place dropcloths down. Since just about every window broke coming out I spend 3 days trying to pick up broken glass from my landscape rocks and shop vac the carport and driveway.
Glass was tracked into the house which is carpeted so lots of vacuuming there too.

I did speak to the installation manager and he gave me a $50 credit. At this time I hadn't mention that two of the workers were on speaker phone the entire time they were here, which is in itself very unprofessional, especially given that they were on the customer's site. Now we are having issues getting the inspections done. Since the installers were late but the inspector was on time he could not do the "framing inspection". Window World kept telled me they scheduled our "final inspection" for this past Tuesday but it wasn't. They then told me it would be scheduled for this Thursday but it wasn't.

I called to tell them that we weren't scheduled. They looked into the matter and they found out they missed the framing inspection. This time when I spoke to the installation manager he said they're working on it. I told him that there was no way we could recommend Window World to anyone. He said "I'm sorry you feel that way". I asked him "how else could I feel?" In all honesty I could never recommend Window World.

BOISE, IDAHO -- Stay clear. Large investment. Go local where they care about their reputation. Appointment for 7am installers showed up at noon hungover. Then pulled out coolers and lawn chairs. Tore down our fence and let dogs out when we had a gate on the other side we told them they could use. Cut huge chunks of our finish wood out filling up to 1 inch of silicone to fill. Dirt in everything. They did not cover anything in our house when sawing.

New owner of the business would not work with it and even threatened my life saying he would bury me 6 feet under. This is after already giving him thousands. Still missing the screen to my porch and new screens for the 3 warped that were installed. We work too hard for our money... stay clear!

OCALA, FLORIDA -- I contracted with this dealership in mid-January 2015 expecting to have all of the windows in my home installed within 6-8 weeks. Initially WW Office Personnel alerted me that there was a problem with Permitting in our County due to a new law regarding a final inspection on our in-ground pool. (What? It was built in 1987 and the work we had done requiring permitting since then never mentioned an "open issue" on a final inspection. Besides which we took a back-hoe to the danged pool years ago and had other permit-required work done over the years.) I had to work with County Codes to correct the issue.

Fortunately although it took almost two weeks to correct and get scheduled for installation, the next step would be beautiful new windows. On the day of installation, two young men arrived ready to work... They completed our entire house in a single day, worked without taking their lunch breaks and were totally professional and helpful in every way. They didn't seem to mind us asking questions, however, we did try to stay out of their way. On the evening of the installation there was a major storm headed our way and they did not want to chance the outside caulking to be washed away before it could dry sufficiently.

After the storm, they drove back 1 1/2 hours the next day to complete the outside caulking. Both of the installers are young men under age thirty and both had tremendous work ethics. I would absolutely recommend them and this company to anyone choosing to replace their windows. The cost was a bit more than some of the big-box stores but the hurricane rating, the guarantee and the professionalism involved, absolutely justifies the little extra we paid.

CEDAR RAPIDS, IOWA -- Dec. 1, 2014: Windows are not installed yet and I have already determined we will not be using WW to replace the rest of windows in our house. We had someone from WW come to our home Sep. 8, 2014 to measure for two small basement windows. We signed contract that day paid half with a check and were told 8-10 weeks before they will be installed as it was the busy time of year. In all that time since Sept. not once have we received a phone call giving us any updated information.

I finally called about 3 weeks ago and was told our windows were done being made at factory and once they received them (in about a week) I would receive a phone call to schedule install. Once again nothing. I called this morning and guess what? Our windows are indeed in and we scheduled for yet another week away to install. I didn't bother to ask when our windows came in because there is nothing I can do at this point. However, I am curious as to how long they have been sitting in CR.

We will be replacing all of the windows, a few doors, and new siding in the spring and I will definitely NOT be going through Window World. I am so thankful that it is only two small basement windows we are waiting on and not a whole house of updates. Once windows are installed I will update as to the quality of workmanship. I will be standing right there the whole time to be certain everything is done accordingly and that the installer is knowledgeable in what they are doing.

ROCKLEDGE, FLORIDA -- I had Window World put windows the front of my house. I liked the windows, I decided to have them measure my side windows. That's when the contractor forgot to reschedule a appointment missing the first one, then measured. All was looking good then I never heard back for months. I tried to call back with no replies. So I went to the office. The lady said the contractor would be in contact and he did, but again never came. Then just showed up one day to re-measure the windows, blaming the office for losing the first measurements. Ok I'm pretty easygoing.

But as several months go by, again, I call. I guess they lost the size again. Not so. This time I got a call back from sales that my job is too hard for the installer and can't be done. So a year and a half of frustrating calls just to find out MY MONEY IS NOT GOOD ENOUGH FOR WINDOW WORLD. Hmm... Who wants a job to install windows at ground level?

NASHVILLE, TENNESSEE -- We first received our estimate and signed the dotted line with Window World in May 2014. With very little proactive communication on their part, we finally had our windows installed in late July. The ragtag team of installers that they sent out did such a poor job that our TVA inspector personally called Window World explaining the subpar work. It then took approximately a month to get someone to go out and make the necessary repairs.

At the end of August their "top installer" went out to look at the work and said he would have to pull out all the windows and do a complete reinstall. I've spent hours on the phone with them, hours waiting on them, and will now be spending more time with them. Note this was only a three window installation with all windows being the same size. Not a complex job and definitely not a job that should take over 4 months from start to finish.