SALT LAKE CITY, UTAH -- We had a sales representative come out to the home and give us an estimate. Her price was considerably lower than we expected and she made it sound great. We gave her a down payment and signed to the contract. About a week later the installer came out and after doing a look around, said, "I can tell you that you will not like the way these windows look." He said the way the sales representative had quoted us would not look good with the way the windows were. He basically said it would cost much more per window to do some extra wood work and vinyl work than what she had originally estimated. So, we called the office and asked for our money back. We were surprised that they gave us such a difficult time about this, having their installer tell us all of this and that the contract was insufficient to cover all these extra costs. We spoke with the office manager and she basically told us there was nothing she could do, we had signed a contract with them. They gave us this run around for another few days, until they decided to send out yet another installer. When he came, he agreed with the first installer and said they would actually be losing money in doing the job because the sales lady had so underestimated the job. What a pain that took up our time, having 3 different visits and appointments with this company!! They did refund our money, but wish we could have those hours back that it took us to sort out the problem. Worst customer service we have ever had!!Add reply
ATLANTA, GEORGIA -- Hi, I am a recent first time home buyer who contacted window world to replace all of my windows because the seal around the windows was damaged. I contacted them in October with the hope that they could get the job done before winter hit because I also have a newborn child. The salesman said it would take 6-8 weeks before someone would come out and install our windows. Which was fine with us because it doesn't really get cold in GA until December anyways. But here it is now mid January and we haven't heard from anyone. We eventually called window world after 3 months and the only reason they could give us why they haven't installed the windows was because they been very busy and they forgot to call us and let us know it would take longer to install. But then they tried to schedule an installation that next weekend without out giving us a discount for breaking there contract and having us wait almost the entire winter without hearing from them.
I feel we were completely forgotten but they still wanted us to pay full price. I had to bundle up my newborn because the window seal was so bad and no matter how high the heat in the house was, you could still feel the breeze from the window. They should've been fixed a month ago. Now were stuck with trying to find another company in the middle winter. Thanks a lot window world.
NEWBURGH, NEW YORK -- We went with Window World because out of 4 estimates, they were the cheapest, and the products are basically the same. When the windows finally came and were installed, 2 were the wrong windows and one was cracked completely across. When the installation was done, they demanded payment in full of the remaining balance. Why would I pay in full for something that wasn't finished properly?! The service manager on the phone was a nasty, rude, condescending prick who bullied me into paying in full. I am a female and was alone in the house with 3 male installers, so I didn't want to take any risks, and paid in full. It took over 4 months for the wrong windows to come in. When they were brought to the house for re-installation, they were wrong again!
So finally, a month later, the correct windows are scheduled to be put in. I took the day off from work, and lo and behold, the installer calls and says the office sent him to an emergency instead, and he won't be able to make it. Are you kidding me?! This is the most unprofessionally run and managed hellacious company ever. But, I guess you get what you pay for...
INDIANAPOLIS, INDIANA -- Window locks are not just Defective... These are Safety Issues!
It takes for ever to lock a window...These windows will appear locked but just lift it and it opens right up.
The top window section slides down and the lock's latch slides over the catch giving you the impression you have just locked the window... But just try to open the window and it slides up...That's when you realize its not locked.
Screens slide up & down, no locks, stops, or catches on the screens "What So Ever".
So now your windows are not locked, and the screens can just slide up and out of the way...Easier than spreading peanut butter.
Contractors have no regard or respect for your home... I stopped them from damaging my interior window frames... as they braced a Crowbar against the interior window frames for leverage. They defended themselves by stating that they could repair the damaged with putty. Guess what the putty looks awful after it dries and they are long gone.
Luckily it was just a couple of windows before I had insisted they use a piece of wood between the Crowbar and my window frames. Despite their complaints my suggestion worked and I only have two window frames that need professional repairs.
Contractors left dirty hand prints on the walls of all 8 windows replaced, they also tracked Dirt on my carpets like no other contractors I've had in my home of more than 12 years.
Window locks are not just Defective... These are Safety Issues!
I have had several windows installed at my house by Window World. They were on time and I have not regretted having them come out and give me an estimate and install the product. Of course they try to sell you the higher priced window, but just stick to your budget. Add reply
We have installed Window World windows in two homes. Only had one small problem after two years and they came out next day and repaired at NO charge. My sister in law would not install from them because she thought they would be cheap. She spent four times more in price from Lowes and windows were EXACTLY the same. Add reply
TWIN CITIES, MINNESOTA -- After sending $ and signed agreement, I was called and told that they had to charge me for something that they said (and wrote down) that they would do for free. They did not bother to let me know when my windows came in. I called them because they agreed to get my windows in before the last week in Aug. I of course, had to rearrange my life to accommodate them so they would come a week after the agreed upon date. Then they didn't show. I still don't have windows but they have my money! They set another date so I can rearrange my life once again and have agreed to pay for the item they initially said was free. Who knows if they will show up. So far nothing has turned out as expected. I would not recommend them to anyone. If I could get my money back and more to a more reputable company I would gladly do so.1 Replies - Latest reply on 08/30/2013Add reply
ALEXANDRIA, LOUISIANA -- I paid for half of the windows & siding in April, was told it would take about 3 weeks for it to come in & allow 1 week to finish any job that may have been started, understandable. Window installation, no problem, only took about 4 hours.
The siding job however, I just kept being put off. Finally they started July 2, it was only to take 1 week to complete. Here we are July 24, still not done. Today they ran out of siding, now have to wait again, until whenever. This has been very stressful. I did not research Window World before hand, wish I would have now.
They are taking on too many jobs & not enough help to complete the work. When the crew is here working, they work, but a day here & there never gets you finished. Today I was told about being short on the siding @ !:00pm. I talked to the salesman around 5:00pm, he had not yet placed an order, he would do so in the morning. This is just so frustrating, but you live & learn after the fact.
FARMINGDALE, NEW YORK -- Unfortunately, I have to say this has been one of the worst experiences with any home improvement projects we have done and we have done a lot over the last 2 1/2 years. We had our windows installed at the end of last summer and it has been one problem after another right from the beginning. It started with the company delivering the wrong windows twice and it went down hill from there. Although most of the installers were courteous, the workmanship was horrible. I have never taken the time to write a negative review before, but we just keep encountering problem after problem. When windows did not close properly we were told they needed to mold into place. Apparently, after 6 months they are still not molded. Phone calls and messages are never returned. It is our experience that customer service is not part of their business profile. We needed additional windows, in two other rooms and went with another manufacturer which has been fabulous. I would definitely think twice before signing up with Window World.Add reply
MILWAUKEE, WISCONSIN -- The windows themselves are not the problem The price was right for my budget. Windows are listed as $189.00 any size. Well then comes the trim and install. The installation was a nightmare. First they were very careless in removing the old windows. Siding was pulled away from the window openings. Not good. Tried to fix it [by] caulking the damage.
Then there was the trim issue. The owner of Wisconsin Window World measured all windows and trim needed. He mismeasured the size of the trim. It ended up allowing almost an inch gap between the window and the trim. They tried to cover it up my caulking the gap with a tube of caulk per window. The caulk actually "ribboned" down the top of the windows. They did redo the trim. However, their attitude was that I was the one at fault, not them. Honestly. There are still half inch gaps at the base of the windows. They also left openings at the very top where the siding and trim meet. If I had not gone up to clean out my gutters, I would have had water inside the walls. Unbelievable.
Unsatisfied With Order and Workmanship
GREENVILLE, SOUTH CAROLINA -- I called Window World a year ago and I had windows and doors ordered. I was told to pay half up front and then when the job is finished pay the other half. No problem. So when the doors and windows came ... read full review
Window World Not Trustworthy
DALLAS, TEXAS -- I had 13 windows replaced in January of this year. A friend had recommended Window World and she said she couldn't even tell they had been to her home. What a different experience I had...don't know if ... read full review
SALT LAKE CITY, UTAH -- Absolutely the best experience ever! We had 15 windows and a sliding glass door replaced. The order process was quick and painless, we knew the $$ from the very beginning and it never changed, installation was quick and professional...I can't say enough. Definitely recommend doing your homework but, you'll find that Window World of Utah is the most reliable, honest, friendly, and efficient way to go! Thank you for making our 20 year old home feel like new!3 Replies - Latest reply on 12/30/2013Add reply
Loving Window World
GREENLAND, NEW HAMPSHIRE -- I half to say that I'm amazed at how well this turned out for me. I replaced three windows myself and spent 275 for each window 6 dollars for caulking and insulation was 12 bucks. took me a few hours ... read full review3 Replies - Latest reply on 06/15/2013
MAUMEE, OHIO -- Hello my name is Edward F. jr. I worked for Window World, Maumee Ohio. I noticed sales missing that I had made. I spoke up about this and my manager Jeff fired me. I was supposed to get my last check two days before Christmas, I didn't get it. I have prof that they owe me $1000+, I called window world and talk to Jeff and his words were. your not getting your money and have a nice weekend with your so called god!!3 Replies - Latest reply on 10/10/2013Add reply
Do Not Use
ATLANTA, GEORGIA -- Our experience started great and ended in nothing but pure frustration. We had to get the sales manager Stefan involved to resolve our issues if we hadn't sought him out proactively ourselves, I'm ... read full review