Do Not Use
ATLANTA, GEORGIA -- Our experience started great and ended in nothing but pure frustration. We had to get the sales manager Stefan involved to resolve our issues if we hadn't sought him out proactively ourselves, I'm ... read full review
Window World Not Trustworthy
DALLAS, TEXAS -- I had 13 windows replaced in January of this year. A friend had recommended Window World and she said she couldn't even tell they had been to her home. What a different experience I had...don't know if ... read full review
Loving Window World
GREENLAND, NEW HAMPSHIRE -- I half to say that I'm amazed at how well this turned out for me. I replaced three windows myself and spent 275 for each window 6 dollars for caulking and insulation was 12 bucks. took me a few hours ... read full review3 Replies - Latest reply on 06/15/2013
INDIANAPOLIS, INDIANA -- Window locks are not just Defective... These are Safety Issues!
It takes for ever to lock a window...These windows will appear locked but just lift it and it opens right up.
The top window section slides down and the lock's latch slides over the catch giving you the impression you have just locked the window... But just try to open the window and it slides up...That's when you realize its not locked.
Screens slide up & down, no locks, stops, or catches on the screens "What So Ever".
So now your windows are not locked, and the screens can just slide up and out of the way...Easier than spreading peanut butter.
Contractors have no regard or respect for your home... I stopped them from damaging my interior window frames... as they braced a Crowbar against the interior window frames for leverage. They defended themselves by stating that they could repair the damaged with putty. Guess what the putty looks awful after it dries and they are long gone.
Luckily it was just a couple of windows before I had insisted they use a piece of wood between the Crowbar and my window frames. Despite their complaints my suggestion worked and I only have two window frames that need professional repairs.
Contractors left dirty hand prints on the walls of all 8 windows replaced, they also tracked Dirt on my carpets like no other contractors I've had in my home of more than 12 years.
Window locks are not just Defective... These are Safety Issues!
I have had several windows installed at my house by Window World. They were on time and I have not regretted having them come out and give me an estimate and install the product. Of course they try to sell you the higher priced window, but just stick to your budget. Add reply
We have installed Window World windows in two homes. Only had one small problem after two years and they came out next day and repaired at NO charge. My sister in law would not install from them because she thought they would be cheap. She spent four times more in price from Lowes and windows were EXACTLY the same. Add reply
TWIN CITIES, MINNESOTA -- After sending $ and signed agreement, I was called and told that they had to charge me for something that they said (and wrote down) that they would do for free. They did not bother to let me know when my windows came in. I called them because they agreed to get my windows in before the last week in Aug. I of course, had to rearrange my life to accommodate them so they would come a week after the agreed upon date. Then they didn't show. I still don't have windows but they have my money! They set another date so I can rearrange my life once again and have agreed to pay for the item they initially said was free. Who knows if they will show up. So far nothing has turned out as expected. I would not recommend them to anyone. If I could get my money back and more to a more reputable company I would gladly do so.1 Replies - Latest reply on 08/30/2013Add reply
ALEXANDRIA, LOUISIANA -- I paid for half of the windows & siding in April, was told it would take about 3 weeks for it to come in & allow 1 week to finish any job that may have been started, understandable. Window installation, no problem, only took about 4 hours.
The siding job however, I just kept being put off. Finally they started July 2, it was only to take 1 week to complete. Here we are July 24, still not done. Today they ran out of siding, now have to wait again, until whenever. This has been very stressful. I did not research Window World before hand, wish I would have now.
They are taking on too many jobs & not enough help to complete the work. When the crew is here working, they work, but a day here & there never gets you finished. Today I was told about being short on the siding @ !:00pm. I talked to the salesman around 5:00pm, he had not yet placed an order, he would do so in the morning. This is just so frustrating, but you live & learn after the fact.
FARMINGDALE, NEW YORK -- Unfortunately, I have to say this has been one of the worst experiences with any home improvement projects we have done and we have done a lot over the last 2 1/2 years. We had our windows installed at the end of last summer and it has been one problem after another right from the beginning. It started with the company delivering the wrong windows twice and it went down hill from there. Although most of the installers were courteous, the workmanship was horrible. I have never taken the time to write a negative review before, but we just keep encountering problem after problem. When windows did not close properly we were told they needed to mold into place. Apparently, after 6 months they are still not molded. Phone calls and messages are never returned. It is our experience that customer service is not part of their business profile. We needed additional windows, in two other rooms and went with another manufacturer which has been fabulous. I would definitely think twice before signing up with Window World.Add reply
Make Sure Your Get 3 estimates before you decide. 3 Replies - Latest reply on 08/16/2013Add reply
They did damage and said they would repair the damages they created during installation but they did not.
2 Replies - Latest reply on 09/22/2013Add reply
Chipped woodwork scratch floors broken blinds. They took longer than they said. We did not save that much on heat.
Do not use window world
It's been two years this month and the money I paid window world for the windows I was promised hasn't happened! No joking! Not the competition. Simply put I was ripped off, and have thousands of dollars to have to pay someone else to replace Window World's windows and repair the damages they created during installation. No amount of savings is worth what I have been through and still have to deal with!
3 Replies - Latest reply on 05/31/2011Add reply
Get smart, otherwise hire Window World and ask that they pull the permits. They won't, but you'll pay dearly if you ever try to sell your home. Better than that ask which windows by law must be tempered glass! Their policy, don't ask and they surely won't tell you! You'll pay for your ignorance but for now they just want to sell you windows, and not let you know what is really going to hurt you!
Lesson learned. Avoid Window World at all cost!