Windsor Windows are Horrible - Never Buy Them!
WEST DES MOINES, IOWA -- My home is 11 years old and has Windsor wood windows. I have had to have my windows repaired three times already and now have to call again for repair for 11 windows. The springs are broken on some so the windows don't stay open, some have the top sash slide down when opened, some won't open at all, and some have broken locks. One upper stationary window leaked in the corner and ruined my drywall. Also, the windows are drafty, have lots of condensation in the winter and freeze with ice on the inside. As a result of this, the paint is peeling off, the wood is rotting, and I have black mold on the windows. Some windows have warped so that they now won't lock and seal. The authorized Windsor repairman agreed that the windows are lousy.
When I contacted customer service, I had to call multiple times and leave multiple messages before someone would call me back. They just gave me the contact information of a repairman. My warranty is now expired so the company won't cover parts now. I live in a $600,000+ home and expected better windows. Unfortunately, it will cost me $40,000 to replace all the windows.