I have purchased these windows for my construction work for many years and then my dealer was told that Windsor was changing the distribution of their product. I have a customer experiencing the glass actually exploding and when it happens on the inside pane it becomes very dangerous as some of the windows are next to beds and it has happened during the night. I contacted my dealer and they couldn't help as they had no further connection with the company.
I contacted Windsor to be put on hold for an eternity and then was told the person to speak with was at lunch. I told that girl who answered that I've been calling for 3 months at different times of the day and funny how the one person that can handle the problem is always at lunch when I call. The last call was the best as I was now told that I was calling the wrong department and needed to call the sales dept. Called them a few times and left voice mails without one courtesy call returned.
The best is that Windsor is now available from my lumber supplier where I buy hundreds of thousands of dollars worth of materials a year and they now know that Windsor is not responsive to their customers, therefore the product isn't pushed. Going to cost you big Windsor and I won't purchase them again with this kind of treatment and embarrassment to my good customers. Stay away from this company.
Thank you for bringing this to our attention. Windsor Windows & Doors takes all reviews very seriously. Our Director of Sales, Scott Renke, has personally requested you contact him so he can learn more about your experience and address your concerns directly. Please contact him at 1-800-218-6186 between 8am and 5pm Central Time. Please ask specifically for him. He will be expecting your call.
Linda at Windsor
OAK CREEK, WISCONSIN -- We had our home built in 1992 and the builder installed Windsor Windows. In September of 2014, We decided to have our kitchen and entire first floor remodeled using the same builder. When the contractor pulled up the living room old carpeting, the subfloor had water stains under the windows. We also noticed that the floor joists were rotting at the foundation, as well as the exterior studs and plywood were simply rotted. Since we were remodeling, the building inspector noticed the damage also. The builder informed us that they have not used Windsor windows since 1994 and switched to another manufacturer.
Since all of our windows had showed signs of leaking (after the siding was removed-I have the photos to prove it!) we agreed to have all of the windows replaced. We also had to have 3 exterior Walls completely rebuilt, and We had to have our floor joists reinforced with MicroLamb joist/headers at a total cost of $40,000. I contacted my Homeowners Insurance. They sent a representative over, but we were told that this damage was not covered. I would strongly recommend you stay away from Windsor Windows.
I am sorry to hear of your frustration, and please know that Windsor Windows takes all reviews and customer calls very seriously.
Experts agree that water leakage in a home is complicated and can be due to many factors -- it is almost never the result of just one product. Often the windows are blamed when in actuality it is the installation, how the siding or flashing was applied, or a combination of factors.
Windsor windows and doors have been installed in some of the most magnificent homes throughout North America -- a testament to the quality and reputability of our products. Most importantly, our windows and doors meet the same rigorous standards set by independent testing companies as other window manufacturers that display the American Architectural Manufacturers Association (AAMA) sticker, and meet or exceed the specifications put forth by the National Fenestration Rating Council (NFRC).
Again, I am sorry to hear of your frustration.
I live in a 1950s house and have a couple different brands of replacement windows. Five of the windows are Windsor (3 wood double hung, 2 vinyl casement), the remainder are Marvin (wood double hung). This has given me a great opportunity to compare the differences. The Windsor Windows have out performed the Marvin windows, hands down! In winter, my Marvin windows get a lot of condensation and icing.
The Windsor Windows do not get any condensation at all! The windows operate smoothly and have not given me any trouble whatsoever. Unhappy people always post negative reviews. Rarely does a happy customer take the time to post a positive review. I have no complaints against Windsor Windows and would buy them again. I just wanted the world to know that.
Thank you! We appreciate you taking the time to write and sharing your positive experience. We're glad to hear your are pleased with how your Windsor Windows are performing -- with smooth operation and no condensation in winter.
The next time you are shopping for windows, be sure to look us up! You can easily find your nearest Windsor distributor using the Dealer Locator our website.
Windsor Windows & Doors
WEST DES MOINES, IOWA -- My home is 11 years old and has Windsor wood windows. I have had to have my windows repaired three times already and now have to call again for repair for 11 windows. The springs are broken on some so the windows don't stay open, some have the top sash slide down when opened, some won't open at all, and some have broken locks. One upper stationary window leaked in the corner and ruined my drywall. Also, the windows are drafty, have lots of condensation in the winter and freeze with ice on the inside.
As a result of this, the paint is peeling off, the wood is rotting, and I have black mold on the windows. Some windows have warped so that they now won't lock and seal. The authorized Windsor repairman agreed that the windows are lousy. When I contacted customer service, I had to call multiple times and leave multiple messages before someone would call me back. They just gave me the contact information of a repairman. My warranty is now expired so the company won't cover parts now. I live in a $600,000+ home and expected better windows. Unfortunately, it will cost me $40,000 to replace all the windows.
Hello Trina -
I am truly sorry to hear of your frustration. Since we sell exclusively through distributors, we always recommend you first contact the distributor who sold your windows. They are authorized and responsible for providing service on our products.
Experts agree determining the cause of a structural issue is complicated and it is almost never the result of just one product. Often the windows are blamed when in actuality it is the installation, how the siding or flashing was applied, interior or exterior environmental issues, or a combination of factors. While this may sound like an excuse, it is true.
If you should need assistance beyond what your distributor is able to provide, please contact us at 1-800-218-6186 and specifically ask for Betty in our Field Service department. We certainly want to provide you with the information and support that you need.
We had our new home built about 9 years ago and the builder installed Windsor Windows. We started having leaks at the top of the windows about 2 to 3 years ago but I could not figure out how the water was getting in around the top of the window trim above the window glass itself. I assumed I had leaks in the roof but could not figure out where it was coming from. I finally figured out it was actually getting in at the base of the windows upstairs and leaking down inside the walls, coming out at the top of the first floor windows. I discovered this when replacing carpets.
When we pulled up the old carpet the subfloor had huge water stains under the windows. Upon removing the drywall under the windows, I was horrified to discover the insulation was soaked and the studs and exterior plywood had rotted completely. I was able to pull out all the wooden structural pieces under each window with my bare fingers. The exterior plywood simply crumbled in my hands. The water is leaking through the windows even after I recaulked and sealed them totally shut so that they cannot even be opened anymore.
It has been nine years on a new home but based on the amount of rotting, I figure they must have been leaking inside the walls for several years. I called the company. Instead of offering to send a representative out to see me, they want me to send them information on the model number found printed in the corner of the glass. I cannot even read the small, faint printing. This is the worst home owning experience I have had in 25 years of home ownership. I strongly recommend you stay away from this company.
I am sorry to hear of your frustration. Please know Windsor Windows takes all reviews and customer calls very seriously. The reason we require the glass code from the product is so we can identify when your window was manufactured and which warranty applies.
Because we sell exclusively through distributors, we always recommend that you first contact the distributor who sold your windows. They are authorized and responsible for providing service on our products.
If the distributor is unable to resolve your concerns, you may contact us directly through your website: www.windsorwindows.com or call 1-800-218-6186 and ask for Betty in our Field Service department. We certainly want to provide you with the information and support that you need.
LAKE ELMO, MINNESOTA -- I built my $500,000 plus dream house in MN and have been fighting icy windows which thaw and consequently destroy the woodwork and have severe mold build-up. I have spent far too many hours with a bucket of bleach water and a toothbrush trying to clean out the mold that forms in the bottom of the crevices. I have been beating myself up for years running around the house every time the outside temperature changes 20 degrees trying to keep up with the Aprilaire humidifier.
I have recently listed my home for sale and the realtor brought this problem to my attention and said I should consider finding out if your windows have been on a recall list. He said it is the worst he has seen in 20 years. I finally called my builder and he said I need to keep the blinds up and check my air exchanger. I was a little skeptical so I thought I would Google it. After reading about other dissatisfied customers, I am over with blaming myself for the icy build-up and subsequent problems. Obviously an inferior product, and I am glad to be soon moving on. I will definitely check the brand of windows in my new house and make sure they are not Windsor.
Perhaps the manufacturer of these windows has a real affinity for Windsor whiskey and decided to name his windows after that. Somebody had to be drunk to create such a lousy product.
Dear "Lake Elmo" -
I am sorry to hear of your frustration. Although it is natural to blame the windows, I encourage you to visit our website for information on why condensation occurs, why it is not the fault of the window and how to combat the issue: http://windsorwindows.com/InTheNews/StoriesofInterest.page?sid=43
Because Windsor is sold exclusively through distributors, many consumers have not heard our name although we have been in business since 1946. Windsor Windows is a mid-sized company, with manufacturing plants in West Des Moines, Iowa, and Monroe, North Carolina. Our parent company is Woodgrain Millwork, a family-owned business and the largest manufacturer of mouldings and interior doors in the United States. Because of our relationship with Woodgrain, we are able to offer one of the best values in the industry. We have exceptional employees that take great pride in their work.
Windsor Windows & Doors is known in the industry as having strong relationships with our distributors, because we produce products of excellent quality and strive to be easy to do business with. Our products have been installed in some of the most magnificent homes throughout North America.
Windsor Windows offers many of the same product features as the higher priced competitors. Our products are tested to the same standards and meet the same certifications and Energy Star guidelines. Some of our specific benefits include:
For more information, I encourage you to visit our website at www.windsorwindows.com.
In response to a post I placed on June 1, 2015 about exploding windows from Windsor Windows, I have now received the service and courtesy that is exemplary of a professional company.
I had a serious issue with the product and a representative called me shortly after the post and made every effort to correct all problems. I now have a happy homeowner again and my good business reputation has been restored with this customer.
Thanks Windsor for your efforts and prompt solution.
Thank you for the very nice follow-up report! It's rare for someone to take time out of their busy day to do so, and we greatly appreciate it! We are very happy we were able to resolve the issue to you and your customer's satisfaction. If we can be of assistance in the future, please don't hesitate to contact us.
Windsor Windows & Doors