WEST DES MOINES, IOWA -- We moved into our custom Timber Frame home last May. However after countless issues we experienced before taking possession we are still waiting to have many items resolved. We purchased the Windsor Window Package from the Timber Frame company with the understanding that coordination, warranty, etc. would be handled promptly by the window dealer.
Our problems started early on when the windows arrived. The contractor quickly flagged to me that the jamb extensions had not been ordered the correct length -- 1/2" short! We immediately contacted the Windsor dealer and he admitted his mistake, and agreed to pay for additional costs to rectify the issue. Little did we know, although it was our house, the solution they wanted was the cheapest, not what we would be prepared to accept so we ended up paying the balance (finishing costs, custom trim, paint, etc.).
Our next item was we had ordered a custom Fiberglass Door Slab in a Windsor Frame from the dealer. When this was three months late arriving when we needed to get the house locked up we are told that they couldn't make this work. Funny they had a year to resolve from when they received the order and it was now a surprise they couldn't do it? So we accepted a clad door...not what we wanted.
Our next issue was one door which shipped damaged was replaced with another slab that had more damage. We couldn't believe it but had to fight to get the original damaged slab back and paid our finishing carpenter and painter to repair the door. Next in nonessential areas we ordered primed jambs to save some money. What a mistake. The wood used was terrible. Our master painter spent almost a month trying to get these to look like something. His costs far exceeded any savings and we now have to live with it.
Next the dealer took it under his authority to order white screens and hardware for all the primed windows. Funny colour for windows in a wood timber frame house? We have been trying to get a price on getting these replaced to match the rest of the windows but we still do not have anything after six months of dealing with a territory manager and customer service.
Another issue we have is we have extremely bad leakage on two garden doors and we have been given no explanation but "check this, check that" which we have. It's my opinion it is a manufacturing issue. One of these same doors had to have both slabs replaced as they had been manufactured incorrectly and wouldn't close. I assume this is another manufacturing issue!
Our final issue is we have a patio door that is warped 3/8". We cannot seem to get any solution or how we get resolved from Windsor. Again it's "check this, check that." If this company truly wants happy customers, appoint top shelf dealers who do what they say they will do and have credibility and are honorable, address issues promptly as they aren't going away, get customers' responses. We made a mistake by choosing Windsor and caution others to look at other options.
Hello Brent -
Windsor Windows & Doors takes all reviews very seriously. Our Director of Sales, Scott Renke, has personally requested to speak with you so he can learn more about your experience and address your concerns directly. He will be traveling much of the coming week, so please call 1-800-218-6186 between 8am and 5pm Central Time to leave your contact information so he can call you back.
METAIRIE, LOUISIANA -- Water is trapped and does not drain from underneath closed windows in newly installed Windsor Next Dimension windows. This is a result of an absolute design flaw in this window. Even the very experienced installer agrees that this is a basic design flaw.
The dealer from whom the windows were purchased refuses any responsibility for this. I am hoping to reach Windsor manufacturer and have them replace these windows with satisfactory style without that problem. In order to post this situation to this site, I am forced to select a rating. I am doing so but I hope there will be a pleasant resolution of this problem with new windows immediately. If so, I will happily change my recommendation.
Hello NJ -
Thank you for reaching out. We invite you to call our office at 1-800-218-6186 between 8am and 5pm Central Time and ask to speak to our Director of Sales. He would like to learn more about your situation and address your concerns directly.
WEST DES MOINES, IOWA -- We have 26 windows that we are replacing the sashes on. I had urgent need to replace 3 of those windows. Cold weather hit. My plan was to order those now, then the remaining 23 windows in the spring. We ordered three (3) Windsor replacement sash kits on 9/28 with a local dealer with the understanding of a six (6) week lead time.
On 11/1, Windsor notified our dealer they couldn't meet that six week lead time unless we paid them $500 for shipping because it was such a small order. Otherwise, the ship date would be 11/28. On 11/22, Windsor notified our dealer the ship date is now 12/9. On 12/7, Windsor notified our dealer the ship date is now 12/16. It is now 12/16, there is no word from Windsor. It has been 10 weeks since we ordered. The cold weather is here and I'm losing heat (MONEY).
Windsor should have warned us when we ordered that they could not ship such a small order without additional fees and that if we didn't pay those fees, there would be no telling when they actually shipped the windows. Windsor will NOT be getting our business for the remaining 23 windows this spring. That comes out to over $8000 that they lost just so they could save a few hundred dollars now. With a policy like that, they will not stay in business. Jeld-Wen will get our business. Goodbye, Windsor!
Too late, "Windsor Windows". Everything Mr Renke needs to know is right there in clear black & white text. I suggest Mr. Renke search within your company to find out why that decision was made.
And one last thing... "Best regards, Windsor Windows"? Really? Why can't a REAL PERSON take responsibility and sign their name to this? My profession has been customer service for 34 years now, and I didn't get this far along by responding that way, and I would never work for a company that allowed that.
Hello James -
Thank you for your patience while we looked into your concern over this holiday week.
Our Director of Sales, Scott Renke, would like to learn more about your situation and address your concerns directly. He is out of the office this week, but will be back in the office on Tuesday, January 2. Please call 1-800-218-6186 between 8am and 5pm Central Time and ask to speak to him. He is expecting your call.
BLOOMINGTON, MINNESOTA -- I purchased my condo in September. The weather was beautiful as was the condo, (10 years old) I didn't even think about the windows. Why should I in such a new place? I live in Minnesota, for those of you who may not know, it's cold here in the winter. When December came around I was bitterly aware of how drafty they were. I have double hungs and the top of one window falls off the track if I tilt it in, the bottom of same doesn't stay up if I open it. Honestly they are a mess. I have decided to replace the windows and patio door to the tune of $10,000.00. Maybe these windows were from a bad lot? All I can say is they are bad.
Hello Rob -
We are sorry to hear of your frustration. So that we can address your concerns directly, we encourage you to contact Nick Anderson in Windsor's Field Service Department at 1-800-218-6186 (8am-5pm CST). Please ask to speak specifically to Nick -- he's expecting your call.
Windsor Windows & Doors
PUEBLO, COLORADO -- Windsor stepped up to the plate and had them repainted. A professional painter from Denver (100 miles north) came and painted all the peeling windows on my house. They match the others perfectly and look fantastic. THANKS WINDSOR!!!
Thank you for the nice followup post. We greatly appreciate you going to the effort and are glad you are pleased with the solution.
Windsor Windows & Doors
ILLINOIS -- We have our house build in 2001. The builder used Windsor windows. The problems started slowly and we dealt with them. Every winter we have had condensation and icing issues. I spend every spring cleaning mold and ruined wood from the interior of our windows. I have sanded and re-sanded re-stained and even used marina polyurethane, nothing works. We monitor our humidity, checked seals, you name it. Now we have given up. We are in the process of getting quotes for new windows.
I am stunned that window would have so many issues and need to be replaced so soon. I would never recommend Windsor windows to anyone. I can now understand the saying, "Have a great experience and tell a friend. Have a bad experience tell everyone.." I'm telling everyone who is considering these windows, run the other way!!! Now I need to scrape up 20K plus to replace and inferior product.
Dear Mike -
Thank you for bringing this to our attention. Windsor Windows & Doors takes all reviews very seriously. Our Director of Sales, Scott Renke, has personally requested you contact him so he can learn more about your situation and address your concerns directly. Please contact him at 1-800-218-6186 between 8am and 5pm Central Time. Please ask specifically for him. He will be expecting your call.
Linda at Windsor
I have purchased these windows for my construction work for many years and then my dealer was told that Windsor was changing the distribution of their product. I have a customer experiencing the glass actually exploding and when it happens on the inside pane it becomes very dangerous as some of the windows are next to beds and it has happened during the night. I contacted my dealer and they couldn't help as they had no further connection with the company.
I contacted Windsor to be put on hold for an eternity and then was told the person to speak with was at lunch. I told that girl who answered that I've been calling for 3 months at different times of the day and funny how the one person that can handle the problem is always at lunch when I call. The last call was the best as I was now told that I was calling the wrong department and needed to call the sales dept. Called them a few times and left voice mails without one courtesy call returned.
The best is that Windsor is now available from my lumber supplier where I buy hundreds of thousands of dollars worth of materials a year and they now know that Windsor is not responsive to their customers, therefore the product isn't pushed. Going to cost you big Windsor and I won't purchase them again with this kind of treatment and embarrassment to my good customers. Stay away from this company.
Thank you for bringing this to our attention. Windsor Windows & Doors takes all reviews very seriously. Our Director of Sales, Scott Renke, has personally requested you contact him so he can learn more about your experience and address your concerns directly. Please contact him at 1-800-218-6186 between 8am and 5pm Central Time. Please ask specifically for him. He will be expecting your call.
Linda at Windsor
OAK CREEK, WISCONSIN -- We had our home built in 1992 and the builder installed Windsor Windows. In September of 2014, We decided to have our kitchen and entire first floor remodeled using the same builder. When the contractor pulled up the living room old carpeting, the subfloor had water stains under the windows. We also noticed that the floor joists were rotting at the foundation, as well as the exterior studs and plywood were simply rotted. Since we were remodeling, the building inspector noticed the damage also. The builder informed us that they have not used Windsor windows since 1994 and switched to another manufacturer.
Since all of our windows had showed signs of leaking (after the siding was removed - I have the photos to prove it!) we agreed to have all of the windows replaced. We also had to have 3 exterior Walls completely rebuilt, and We had to have our floor joists reinforced with MicroLamb joist/headers at a total cost of $40,000. I contacted my Homeowners Insurance. They sent a representative over, but we were told that this damage was not covered. I would strongly recommend you stay away from Windsor Windows.
I am sorry to hear of your frustration, and please know that Windsor Windows takes all reviews and customer calls very seriously.
Experts agree that water leakage in a home is complicated and can be due to many factors -- it is almost never the result of just one product. Often the windows are blamed when in actuality it is the installation, how the siding or flashing was applied, or a combination of factors.
Windsor windows and doors have been installed in some of the most magnificent homes throughout North America -- a testament to the quality and reputability of our products. Most importantly, our windows and doors meet the same rigorous standards set by independent testing companies as other window manufacturers that display the American Architectural Manufacturers Association (AAMA) sticker, and meet or exceed the specifications put forth by the National Fenestration Rating Council (NFRC).
Again, I am sorry to hear of your frustration.
I live in a 1950s house and have a couple different brands of replacement windows. Five of the windows are Windsor (3 wood double hung, 2 vinyl casement), the remainder are Marvin (wood double hung). This has given me a great opportunity to compare the differences. The Windsor Windows have out performed the Marvin windows, hands down! In winter, my Marvin windows get a lot of condensation and icing. The Windsor Windows do not get any condensation at all! The windows operate smoothly and have not given me any trouble whatsoever.
Unhappy people always post negative reviews. Rarely does a happy customer take the time to post a positive review. I have no complaints against Windsor Windows and would buy them again. I just wanted the world to know that.
Thank you! We appreciate you taking the time to write and sharing your positive experience. We're glad to hear your are pleased with how your Windsor Windows are performing -- with smooth operation and no condensation in winter.
The next time you are shopping for windows, be sure to look us up! You can easily find your nearest Windsor distributor using the Dealer Locator our website.
Windsor Windows & Doors
In response to a post I placed on June 1, 2015 about exploding windows from Windsor Windows, I have now received the service and courtesy that is exemplary of a professional company. I had a serious issue with the product and a representative called me shortly after the post and made every effort to correct all problems. I now have a happy homeowner again and my good business reputation has been restored with this customer. Thanks Windsor for your efforts and prompt solution.
Thank you for the very nice follow-up report! It's rare for someone to take time out of their busy day to do so, and we greatly appreciate it! We are very happy we were able to resolve the issue to you and your customer's satisfaction. If we can be of assistance in the future, please don't hesitate to contact us.
Windsor Windows & Doors